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    Deanresume

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    Donald Dean is seeking an information technology position where he can continue growing his skills. He has a Bachelor's degree in Computer Information Systems from Ferris State University and several IT certifications. Dean has experience supporting the Cherwell ticketing system and developing portals and websites using technologies like ColdFusion and SQL Server from his current role at Ferris State University. He also has customer service experience from previous retail roles. Dean volunteers in his community and was involved in tennis during high school.

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    Deanresume

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    Donald Dean is seeking an information technology position where he can continue growing his skills. He has a Bachelor's degree in Computer Information Systems from Ferris State University and several IT certifications. Dean has experience supporting the Cherwell ticketing system and developing portals and websites using technologies like ColdFusion and SQL Server from his current role at Ferris State University. He also has customer service experience from previous retail roles. Dean volunteers in his community and was involved in tennis during high school.

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    Donald Dean is seeking an information technology position where he can continue growing his skills. He has a Bachelor's degree in Computer Information Systems from Ferris State University and several IT certifications. Dean has experience supporting the Cherwell ticketing system and developing portals and websites using technologies like ColdFusion and SQL Server from his current role at Ferris State University. He also has customer service experience from previous retail roles. Dean volunteers in his community and was involved in tennis during high school.

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    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    22 views1 page

    Deanresume

    Uploaded by

    api-325949631
    Donald Dean is seeking an information technology position where he can continue growing his skills. He has a Bachelor's degree in Computer Information Systems from Ferris State University and several IT certifications. Dean has experience supporting the Cherwell ticketing system and developing portals and websites using technologies like ColdFusion and SQL Server from his current role at Ferris State University. He also has customer service experience from previous retail roles. Dean volunteers in his community and was involved in tennis during high school.

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    of 1

    Donald A.

    Dean
    555 Plymouth Dr
    North Muskegon, MI 49445
    (231) 670-7532
    deand5@ferris.edu
    OBJECTIVE
    To obtain a position where I will be able to learn, improve my skills, and grow as an information technology professional
    EDUCATION
    Ferris State University, Big Rapids, MI
    Bachelor of Computer Information Systems, August 2016
    ICCP Information Systems Analyst Certification, August 2016
    Muskegon Community College, Muskegon, MI
    Associates in Science and Arts, May 2014
    Muskegon Area Career Tech Center, Muskegon, MI
    CIW v5 Associate Certification, May 2011
    CIW Site Development Associate, February 2011
    CIW Network Technology Associate, May 2011
    CIW Web Foundations Associate, May 2011
    North Muskegon High School, North Muskegon, MI
    Diploma, May 2011
    TECHNICAL SKILLS
    Windows 7, Windows Vista, Windows XP, Microsoft Server 2008, Microsoft Outlook, Microsoft Word, Microsoft
    PowerPoint, Microsoft Access, Microsoft Excel, Java, C, C++, HTML, VM Ware, Computer Hardware, Computer
    Troubleshooting, Web Design, Networking, Security, Cherwell Client, Cherwell Administrator tool, ColdFusion, Toad,
    SQL, WebFocus
    NON-TECHNICAL SKILLS
    Customer Service, Problem Solving, Working with Groups, Self-Motivated, Sales, Flexibility, Organization, Leadership,
    Scrum
    EXPERIENCE
    Ferris State University, Big Rapids, MI
    IT Applications Student Programmer, March 2015 Present
    Support and maintain Cherwell Enterprise ticketing system as a user and administrator
    Helped develop new processes within Cherwell
    Developed portlets in Universities web portal
    Web development experience using ColdFusion and SQL Server
    Library Computer Support, August 2014 March 2015
    Technical support including fax machine, operating printers, wireless connectivity, and software
    Spring Lake Ace Hardware, Spring Lake, MI
    Clerk, April 2009 Present
    Cash register operation and cash management, mixing paint, cutting keys, customer assistance
    Transferring inventory between stores
    COMMUNITY SERVICE
    Volunteer involvement at a local soup kitchen multiple times
    Served on a weeklong mission trip in Washington D.C.
    AWARDS & ACTIVITIES
    Association for Information Technology Professionals, FSU Chapter, November 2014 Present
    Muskegon Community College, Muskegon, MI
    Performance based Scholarship Business Department, May 2011
    Councilors Scholarship, May 2011
    Eagle Scout, November, 2009
    North Muskegon Varsity Tennis, 2008 - 2011

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