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A0 Problem Solving Summary Sheet: Team Sign Off

This document provides a template for problem solving and root cause analysis. It includes sections for documenting the reported problem symptoms, conducting a root cause analysis including a fishbone diagram and 5 whys analysis, developing potential solutions to stop the cause, detect issues earlier, and clarify the problem, and creating an action plan with assignments for implementation and validation. The goal is to analyze problems, validate causes, and develop a sustainable plan to resolve issues and prevent reoccurrence.

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Nancy Luza
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67 views2 pages

A0 Problem Solving Summary Sheet: Team Sign Off

This document provides a template for problem solving and root cause analysis. It includes sections for documenting the reported problem symptoms, conducting a root cause analysis including a fishbone diagram and 5 whys analysis, developing potential solutions to stop the cause, detect issues earlier, and clarify the problem, and creating an action plan with assignments for implementation and validation. The goal is to analyze problems, validate causes, and develop a sustainable plan to resolve issues and prevent reoccurrence.

Uploaded by

Nancy Luza
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as XLS, PDF, TXT or read online on Scribd
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A0 Problem Solving Summary Sheet

Symptoms

Root Cause Analysis

Problem reported

Sketch

Put here what you believe or are told the


problem is. This is a high level description
of the symptom

Picture of the machine


or process, or a high
level process map

Responsible Group

Supervisor

Team responsible for the process

Process Owner

Solutions

Fishbone - High Level Causes or Failure Modes

To Stop the Cause

Brainstorm all
possible causes for
the problem you see

Sketch

Change the system to stop the problem

To Detect earlier

Effects

Sketch

Change the system to find the problem

Clarify the problem

Goal
Action Plan

Initial assessment on the problem. First


occurance, period of occurance, trend
analysis.

What is the required


standard?

What

Who

When

Status

Sketch
Cause

OK / NOK

Reason / Evidence

List all actions with the team. Obtain 'buy


in' and commitment to execute. Consider
how will you make sure the changes are
rapidly implamented and stay in place

The sketch now shows the detail. Need to go and see to draw the
sketch. A more detailed process map is suitable. Go and walk the
process!

Analyse and test out the most likely


causes. Validate that this is really a
cause and not just the team perception

5
3

Point of Detection

Process Name
Direct Cause

Where can you first see the problem?

5 Whys
Why

Why

Why

Why

Equipment Name

Why

Root Cause

Are there any


equipment involved?
Corrections
Contingency / Containment

Communication Plan

Ask "Why" Until you get to some thing or


some system which should have prevented
the problem. We are looking for the root cause
of most possible causes

Responsible

4
5
6
7
8

Team Sign Off

Consulted

Before you move to the RCA make sure you have actions in place to
mitigate or temporarly stop the problem from moving to the next
stage or process step.

Accountable

Consider how the modifications will be


communicated and who is required for
decisions and implementation.
Acceptance is a key to sustainability

Informed

Team Sign Off

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