One-day masterclass Book before 18 July 2008

10 September 2008, London to receive your

10% early bird

discount
Implementing a
Knowledge Café
Maximising knowledge sharing throughout your
organisation

Why attend this event? A one-day

masterclass
k nowledge sharing is a key issue for business success but it requires an open mindset and
continues to be a challenge for many companies: one solution in achieving real knowledge-
sharing benefits is the use of knowledge Cafés. This is a face-to-face meeting, that provides an
designed to
effective vehicle for opening discussions that lead to sharing. It can be employed as a tool to
help you:
share tacit knowledge used within teams or Communities of Practice to question entrenched •Understand the
assumptions, help facilitate learning from others and gain a deeper, collective understanding of importance of
a subject through conversation. conversation in your
business
It is not just about talking and networking, but allowing people to engage each other with the aim
of learning from each other rather than entering into unproductive debate. A knowledge Café • Design and run
can be your easy, low cost way to make knowledge sharing work for your organisation can gain knowledge Cafés
buy-in for a new initiative; acquire improved understanding of complex issues; improve the way
• Use Knowledge
that people work together by gaining an understanding of others’ perspectives; enable a tacit
Cafés to solve
transfer mechanism between less experienced and retiring workers and facilitate the merger of
two cultures after a take-over. specific business
problems and
The workshop is designed for anyone who is involved in developing a knowledge-sharing or challenges
more innovative culture within their organisation. You will learn to understand the fundamental
principals and benefits of the knowledge Café process. You will go on to participate in a • Create opportunities
knowledge Café, experience the benefits first hand and reflect and discuss your experience. in your organisation
You don’t need to be a professional facilitator but book today and you will leave the workshop for creative
understanding the power of the knowledge sharing and with the techniques to run to your own conversation
Gurteen knowledge Café.

About your masterclass leader Who should

David Gurteen has over 30 years experience working in high technology industries. attend?
Today, he works as an independent facilitator to help people achieve results
through innovating, sharing, learning and working more effectively together. Directors, Head,
Managers and
David is the founder of the Gurteen knowledge Community - a global learning Professionals of:
network of over 15,000 people in 154 countries who share and learn from Change management
each other and who strive to see the world differently, think differently and act Facilitators
differently.
Human Resources
David Gurteen, your workshop facilitator, has been running knowledge Cafés knowledge management
and knowledge sharing workshops in a variety of settings and cultures, around David
Learning and development
the world for the last 5 years including: London; kuala Lumpur, Jakarta; Hong Gurteen
Project Leaders
kong; Dubai; Singapore; Canberra; Barcelona; Washington DC; Moscow and
Gurteen Trainers
elsewhere. From this experience, he has developed a highly successful format:
knowledge
the Gurteen knowledge Café.

tel: 0208 785 2700

Produced by: Researched by:
5 Easy fax: 0208 785 9373
email: events@ark-group.com
ways to web: www.ark-group.com/events
register Or see back page for mailing details
 One-day masterclass
10 September 2008, London agenda
09:30 Registration and refreshments 11:45 Implementing a Knowledge Café 14:45 Uses of the café and alternative
•Set the theme and question formats
10:00 Introductions •Small group conversations • Business applications of the
followed by a whole group Café
10:15 Business is a conversation conversation • World Café and Open Space
•KM is about understanding Technology and other formats
•The importance of dialogue 13:00 Networking lunch break
15:15 Afternoon refreshment break
10:45 The Knowledge Café process 14:00 Review of the morning
•Background, rationale and 15:30 Café-style review of the day
outcomes 14:15 Tips and techniques
•The process itself • The process in more depth 16:30 Close of masterclass
• Language and cultural issues
11:15 Morning refreshment break

DELEGATE DETAILS Please photocopy this form to register further delegates Booking ref: 1344 ways to register
1. Fax: this form on +44 (0)20 8785 9373
Title {Mr, Ms, Mrs} First Name 2. Tel: +44 (0)20 8785 2700
Family Name 3. E-mail: events@ark-group.com
Job Title 4. Online: www.ark-group.com/events
5. Post to: Marketing Department,
Department Ark Group
Company Name 266/276 Upper Richmond Road
London SW15 6TQ, UK
Address
To save money on this
Postcode conference
Town Country 1. Book before 18 July 2008 to claim your
10% early bird discount*
Tel No Fax No
2. Book in groups, please call for a group
E-mail discount
3. Take out a subscription to Inside
Signature Knowledge magazine and receive a
I have read and understand the cancellation policy and agree with the terms and conditions
10% discount
DELEGATE fees
Can’t make the event?
One-day masterclass: £595+VAT/ E805+VAT Event media is available containing
One-day masterclass (public sector only): £495+VAT/E670+VAT speaker’s slides and biography in various
formats. Choose from:
HOW TO PAY (please tick the relevant payment option)
Hard copy documentation (black &
white) - £210+VAT/E283+VAT
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CD-ROM (single-user license) -
£240+VAT/E324+VAT
Expiry date: Security No: CD-ROM (site license) - £710+VAT/
(Last 3 digits on signature strip on back of credit card. E958+VAT
Issue Number (for switch): Valid from: AMEX - 4 digit number on front of card)

Contact Leigh Duncan, +44 (0)20 8785

5964 or e-mail: lduncan@ark-group.com
Amount GBP:

Hotel & Accommodation

CHEQUE
Please contact us if you require assistance
Please find enclosed a cheque for the amount of GBP made payable to Ark Conferences Ltd with finding accomodation.
For more information, please contact
Please invoice me Sterling Euro Anton Ersare, +44 (0)20 8785 5941 or
e-mail: aersare@ark-group.com

booking conditions n In the event of a cancellation being between 45 and 30 days prior 10. *This offer cannot be used in conjunction with any other Ark Group
1. Bookings can be submitted at any stage prior to the event, subject to the event, a 20% cancellation fee will be charged. promotion or offer. We will not sell your information to others but we may make your
to availability. A limited allocation is being held and booking early n For cancellations received less than 30 days prior to the event, the 11. Ark Group reserves the right to reject any booking at any time prior details (excluding email) available to companies we work closely with
is therefore recommended. In the event of the booking not being full delegate rate must be paid and no refunds will be available. to the event, without explanation. and whose products we think may be of interest. If you do not wish
accepted by Ark Group the total amount will be refunded. 5. All bookings submitted by e-mail, fax, or over the telephone are DATA PROTECTION your details to be made available to third parties please tick here o
2. Payment must be received in full prior to the course. subject to these booking conditions. Your details will be added to the Ark Group database in order
3. All speakers are correct at the time of printing, but are subject to 6. All cancellations must be received in writing. to process your booking and inform you of related Ark Group PLEASE NOTE
variation without notice. 7. Ark Group will not be held liable for circumstances beyond their events and publications. If you do not wish to receive any further Ark Group cannot be responsible for assisting potential delegates
4. If the delegate cancels after the booking has been accepted, the control which lead to the cancellation or variation of the programme. information or special offers from us please contact us. Ark Group in obtaining visas to the country in which this event is being held.
delegate will be liable to the following cancellation charges: 8. All bookings, whether UK or overseas will be charged UK VAT is a division of Wilmington PLC whose subsidiaries may also wish Delegates are responsible for their own travel, accommodation
n Cancellations notified over 45 days prior to the event will not incur a 9. The prices quoted in Euros are the correct conversion rate at the to inform you of relevant products and services, if you do not wish and visa requirements.
cancellation fee. time of print to receive this information please tick here.