PSG 04 Series

Product
Support
Guide
D243
D244
D238
D239
D240
D242
MP C2004
MP C2504
MP C3004
MP C3504
MP C4504
MP C6004
V1.4
Introduction Date May 2016

Replaces
MP C2003, C2503, C3003, C3503, C4503, C6003
Table of Contents
Product Concept...
Page 4
Smart Operation Panel ...
Page 5
New Features ...
Page 6
Feature Comparison to Previous Model.......
Page 8
Standard Configuration.......
Page 10
Options......
Page 19
Supplies & Yields......
Page 25
Target Reliability ..........
Page 28
PM Parts Mainframe.........
Page 29
Yield Parts Mainframe..........
Page 32
Yield Parts Peripheral...
Page 33
Color Ratio..
Page 36
Version 1.4
Subject to Change
Table of Contents contd

Installation Requirements ....
Page 40
Dimensions....
Page 41
Installation Times......
Page 45
Storage / Transportation...
Page 49
Training Information...
Page 50
Documentation...
Page 51
Contact Information.......
Page 52
Escalation Procedure...
Page 53
Revisions.
Page 55
Version 1.4
Subject to Change
Product Concept
The D238 / D239 / D240 / D242 / D243 / D244 is the successor for
the D146 / D147 / D148 / D150 / D176 / D177
The product will provide four speed ranges -20/ 25 / 30 / 35 / 45 / 60
(A4/LT) cpm/ppm
Each model will now come with a standard Smart Operation Panel.
Standard 10.1 intuitive operation panel display
Usability and response speed will be drastically improved by updated OS
Version 1.4
Subject to Change
New Smart Operation Panel

*A customization is required to take advantage of the items written in red.
Power LED
Speaker
For USB
memory
For USB
camera
SD card
Access LED
HDMI*
SD card
Reset button
*Extended
Function
Keys
USB NFC*
Incoming
fax LED
Data-in LED
Check status button
Version 1.4
Microphone
Status LED
Subject to Change
New Features Connectivity / Software
Version 1.4
GW controller
GW wireless LAN supports Wi-Fi Direct
Indicator for log storing is displayed
Managing of device preferences via a web server is supported
Ability to obtain logs from Web Image monitor is supported
Smart operation panel

SMC includes Smart operation panel information
Wi-Fi direct support Wi-Fi Protected Setup
Customization is available per user
Smart operation panel settings are integrated into User tools
Bluetooth is implemented to Smart operation panel
Support for RICOH Smart Device Connector
Applications can be installed and uninstalled via the Application Site
Firmware can be updated and downgraded via the Application Site
Subject to Change
New Features contd
New RFU: ARFU (Automatic Remote Firmware Update)

Update firmware automatically by the copier
1.3 sec for ready-to operate (Proximity sensor)

Intel based CPU for the MP C2004, MP C2504, MP C3004 and MP C3504 models
De-curling process on the fusing exit
Improved stapling to keep the gap within 1mm
Improved paper stacking
Paper guides to prevent paper curling
New Hybrid 1,000 sheets finishers

Enhanced Paper Support
Paper support (52-300gsm)
Standard banner support printing
Smart assist to help customers
Device counter email function
Version 1.4
Subject to Change
Feature Comparison to Previous Model

Description
D146 / D147 / D176 / D177
D238 / D239 / D243 / D244
Smart Operation Panel
Optional
Standard
Speed
30PPM & 35PPM / 20PPM & 25PPM
Same
RAM
1.5GB
2GB (standard), 4GB (option)
HDD
250GB
Same
Scanner Type & Max Capacity
ARDF (100 sheets)
SPDF (220 sheets)
Motion Sensor
N/A
Standard
Standard Paper Bank (sheet)
550 x 2
Same
Paper Feeding Capacity (std / max)
1,200 / 4,700
Same
Paper Weight (std / bypass / duplex)
16-80 / 14-80 / 14-68 lb. Bond
Same
Warm-up Time
19 seconds
26 seconds
FCOT (sec) (LT / A4 LEF, 1st tray)
7.3 (Color) / 4.6 (B&W)
TBD
Fax Memory
28MB
60MB
XPS Direct Print
N/A
Optional
USB Device Server
N/A
Optional
(3 Finishers) 500 Sheet Internal, 1,000 Sheet
(4 Finishers) 250 Sheet Internal

Stapleless, 500 Sheet Internal, 1,000
Sheet External (hybrid), & 1000 Sheet
Booklet Finisher
Finishers
Version 1.4
External, & 1000 Sheet Booklet Finisher
Subject to Change
Feature Comparison to Previous Model

Description
D148 / D149 / D150
D240 / D242
Optional
Standard
Speed
45PPM, 55PPM, & 60PPM
45PPM & 60PPM
RAM
2GB
2GB (standard), 4GB (option)
HDD
250GB
Same
Scanner Type & Max Capacity
SPDF (220 sheets)
Same
Motion Sensor
N/A
Standard
Standard Paper Bank (sheet)
550 x 2
Same
Paper Feeding Capacity (std / max)
1,200 / 4,700
Same
Paper Weight (std / bypass / duplex)
16-80 / 14-80 / 14-68 lb. Bond
Same
Warm-up Time
Less than 20 seconds

D240 =5.7 (color) / 4 (B&W)
D242 =4.6 (color) / 3.1 (B&W)
TBD
Fax Memory
28MB
60MB
XPS Direct Print
N/A
Optional
USB Device Server
N/A
Finishers
(5 Finishers) 1,000 Sheet External, 1000 Sheet Booklet

Finisher, 2000 Sheet Booklet Finisher, 3000 Sheet
Finisher, & 500 Sheet Internal Finisher*
Optional
(5 Finishers) 1,000 Sheet External
(hybrid), 1000 Sheet Booklet Finisher,
2000 Sheet Booklet Finisher, 3000
Sheet Finisher, & 500 Sheet Internal
Finisher*
FCOT (sec) (LT / A4 LEF, 1st tray)
TBD
*500 Sheet Internal Finisher not available for 60 PPM model.

Version 1.4
Subject to Change
Standard Configuration
Model
Launch Date
Product Code
EDP Code
Serial Number
Prefix
Speed
MP C2004
08/2016
D243
417553
G74yfmxxxxx
20 ppm
MP C2504
08/2016
D244
417555
G75yfmxxxxx
25 ppm
MP C3004
05/2016
D238
417454
G69yfmxxxxx
30 ppm
MP C3504
05/2016
D239
417469
G70yfmxxxxx
35 ppm
MP C4504
06/2016
D240
417451
G71yfmxxxxx
45 ppm
D242
417453
G73yfmxxxxx
MP
06/2016
C6004
10.1 Keyless
220-Sheet SPDF
2 x 550-Sheet Paper Trays
100-Sheet Bypass Tray
250GB HDD MP C2004 / C2504 / C3004 / C3504
320GB HDD MP C4504 / C6004
2GB RAM
Color Scanning
60 ppm
Version 1.4
Subject to Change
10
D243 / D244 Configuration
Version 1.4
Subject to Change
11
Configuration contd
No.
Item
No.
Banner Paper Guide Tray Type M19
Punch Unit PU3050 NA
Paper Feed Unit PB3150
Caster Table Type M3
SPDF DF3100
ESP XG-PCS-15D
1 Bin Tray BN3110
Bridge Unit BU3070
Internal Shift Tray SH3070
Side Tray Type M3
Internal Finisher SR3130
10
Finisher SR3180
11
Booklet Finisher SR3220
Version 1.4
Subject to Change
Item
12
Version 1.4
Subject to Change
13
Configuration contd
No.
Item
No.
14
LCIT PB3230
SPDF DF3100
LCIT RT3030
ESP XG-PCS-15D
1 Bin Tray BN3110
Bridge Unit BU3070
10
Side Tray Type M3
11
12
Finisher SR3180
13
Version 1.4
Subject to Change
Item
Finisher SR3220
14
D238 / D239/ D243 / D244 Controller Configuration
Slot
[A]
USB mini
Option
Used for the PictBridge function.
USB port *2
Bluetooth Interface Unit Type D

Smart Card Reader Built-in Unit Type M19
NFC Card Reader Type M19
External Keyboard Bracket Type M19
USB Device Server Option Type M19
Extended USB Board Type M19
[C]
I/F slot (left)
IEEE 1284 Interface Board Type M19

File Format Converter Type M19
IEEE 802.11a/g/n Interface Unit Type M19
RC-GATE
[D]
I/F slot (right)
[B]
Fax Option Type M19
*1 Dedicated slot for fax unit

*2 There is no difference between the left and right USB port.
Version 1.4
Subject to Change
15
Version 1.4
Subject to Change
16
Configuration contd
No.
Item
No.
14
Finisher SR3230
15
LCIT PB3230
LCIT RT3030
SPDF DF3100
1 Bin Tray BN3110
Bridge Unit BU3070
10
Side Tray Type M3
11
12
Finisher SR3210
13
Version 1.4
Subject to Change
Item
17
D240 / D242 Controller Configuration
Slot
[A]
[B]
[C]
[D]
USB mini
USB port *2
I/F slot (left)
I/F slot (right)
Option
Used for the PictBridge function.
Bluetooth Interface Unit Type D (D566)
NFC Card Reader Type M19 (D3BS-21)
External Keyboard Bracket Type M19
USB Device Server Option Type
IEEE 802.11a/g/n Interface Unit Type M19
Remote communication Gate
File Format Converter Type M19 (D3BR-04)
RC-GATE*1
*1 RC-GATE can be fitted to either of the two I/F slots.

*2 There is no difference between the left and right USB port.
Version 1.4
Subject to Change
18
Options
Item
Description
Product Code
EDP Code
Common / Unique
Notes
Finisher SR3210
1000 Sheets Finisher

(Hybrid Staple)
D3B8
417483
1000 sheets Booklet

Finisher
D3B9
417484
2000 sheets Booklet

Finisher
D3BB
417488
D240/D242 Only
Finisher SR3230
3000 sheets Finisher
D3BA
417487
D240/D242 Only
Internal Finisher
SR3180
250 sheets
Internal Finisher
(Stapleless )
D766
417593
D238/D239 Only
Internal Finisher
SR3130
500 sheets
Internal Finisher
D690
417589
D238/D239/D240 Only
Bridge Unit BU3070
Bridge Unit
D685
417587
1 Bin Tray BN3110
1 Bin Tray
D3CQ
417585
Banner Paper Guide Tray

Type M19
D3BF
417485
Fax Option Type M19
Fax Option
D3BV-01
417510
Fax G3 Option
D3BV-07
417515
Fax Connection
D3BD-01
417569
D3BZ
417518
Fax Option
D3BT-01
417531
D240/D242 Only
Fax G3 Option
D3BT-07
417533
D240/D242 Only
Fax Connection
D3BC-01
417519
D240/D242 Only
G3 Interface Unit Type

M19
Fax Connection Unit Type
M19
FAX Memory Unit Type
M19 64MB
Fax Option Type M20
G3 Interface Unit Type
M20
Fax Connection Unit
Type M20
Version 1.4
FAX Memory Option
Subject to Change
19
Options
Category
IPDS Unit Type M20
Description
IPDS
IEEE 802.11a/g/n Interface

Wireless LAN
Unit Type M19
Product Code
EDP Code
Common / Unique
Notes
D3BC-20
417524
D240/D242 Only
D3BR-01
417493
IEEE 802.11a/g/n Interface

Unit Type M19
Color Controller E-23C
EFI Controller
D3BN
417486
File Format Converter

Type M19
D3BD
417508
XPS Direct Print Option

Type M19
XPS
D3BC-24
417501
DataOverwrite Security
Unit Type M19
DataOverwrite Security
Unit
D3BS-03
417499
D3BX
417498
D3BR-07
417497
D3C0
417596
Card Reader Cover
D3BS-22
417595
Keyboard Bracket
D3BR-10
417578
NFC Card Reader
D3BS-21
417573
NIC 2 port
D3BC-28
417567
Extended USB Board

Type M19
Extended USB Board
D3BS-01
417566
Camera Direct Print Card

Type M19
PictBridge Option
D3BD-13
417507
Postscript3 Unit Type M19
PS3
D3BD-05
417504
Memory Unit Type M19

Memory Option
4GB
Imageable Area Extension
SRA3/12.6" Option
Unit Type M19
IEEE 1284 Interface Board
IEEE1284
Type M19
Smart Card Reader Built-in
Unit Type M19
External Keyboard Bracket
Type M19
NFC Card Reader Type
M19
USB Device Server Option
Type M19
Version 1.4
Subject to Change
20
Option Compatibility
Category
Product Name
You Must Install
You Cannot Install
SPDF
SPDF DF3100
ARDF
2 tray Paper Bank
LCT, 1 tray Paper Bank,

Caster Table
LCT, 2 tray Paper Bank, Side LCT, 1000 Sheets

Booklet Finisher, Hybrid 1000 Sheets Finisher,
2000 Sheets Booklet Finisher,
1 tray Paper Bank
Caster Table
LCT
LCIT PB3170/PB3230
Side LCT
LCIT RT3030
Banner Paper
Guide Tray Type M19
1 Bin Tray*2
1 Bin Tray BN 3110
Side Tray*1
1 tray Paper Bank
LCT, 2 tray Paper Bank, Side LCT, 1000 Sheets

2 tray Paper Bank or LCT
Side Tray Type M3
2 tray Paper Bank, 1 tray Paper Bank,

Caster Table
1 tray Paper Bank, Caster Table

3000 Sheets Finisher, 1000 Sheets Booklet
Finisher, Hybrid 1000 Sheets Finisher, Internal
Finisher, Bridge Unit, Internal Shift Tray,
Stapleless Stapler Finisher
Remarks
*1 Internal Shift Tray, Side Tray, Internal Finisher, Staple-less Stapler:
New guide plate and roller parts are bundled so EDP code are different from predecessor but the product name is same to operate backward compatibility with predecessor.
*2 The structure of 1 bin tray is changed from predecessor to operate backward compatibility (New guide plate is bundled predecessor users)
Version 1.4
Subject to Change
21
Option Compatibility contd

Category
Product Name
You Must Install
You Cannot Install
Internal Finisher*1
2000 Sheets Booklet Finisher, 3000 Sheets

Finisher, 1000 Sheets Booklet Finisher, Hybrid
1000 Sheets Finisher, Bridge Unit, Internal Shift
Tray, Stapleless Stapler Finisher
Stapleless Stapler Finisher*1
Internal Finisher, Internal Shift Tray, Side Tray
Hybrid 1000 Sheets Finisher
Finisher SR3210
Bridge Unit and

Paper Bank or LCT
1000 Sheets Booklet Finisher
Bridge Unit and

Paper Bank or LCT
Finisher SR3230
Bridge Unit and

Paper Bank or LCT
2000 Sheets Booklet Finisher
Bridge Unit and

Paper Bank or LCT
Punch Kit PU3040
Punch Unit
Punch Kit PU3050

Punch Kit PU3060
Bridge Unit
Version 1.4
Bridge Unit BU3070
1000 Sheets Booklet Finisher or

Hybrid 1000 Sheets Finisher or
Subject to Change

Finisher, Hybrid 1000 Sheets Booklet Finisher,
Internal Finisher, Internal Shift Tray, Side Tray,
Finisher, Hybrid 1000 Sheets Booklet Finisher,
3000 Sheets Finisher, 1000 Sheets Booklet
Finisher, Hybrid 1000 Sheets Finisher, Internal
Finisher, Internal Shift Tray, Side Tray,
-
Internal Finisher, Internal Shift Tray, Side Tray
22
Option Compatibility contd

Category
Fax Option
Product Name
You Must Install
You Cannot Install
Fax Option Type M19
Fax Option Type M20
G3 Interface Unit Type M19
Fax Option
G3 Interface Unit Type M20
Fax Option
G3 Unit
Fax Option
(for Main unit)
Fax Option
(for Main unit)
Fax Connection Unit Type M19
Fax Connection
Fax Connection Unit Type M20
SAF Memory
Fax Memory Unit Type M19

64MB
Fax Option
Fax Stamp
Marker Type 30
Fax Option
PostScript3
PostScript3 Unit Type M19
EFI Controller
PictBridge
Camera Direct Print Card Type

M19
EFI Controller
IPDS
IPDS Unit Type M20
EFI Controller
EFI Controller
Wireless LAN Interface

IEEE 1284 Interface
IEEE 802.11a/g/n Interface Unit

Type M19
IEEE 1284 Interface Board
Type M19
Wireless LAN, EFI Controller, Additional NIC

-
Gigabit Ethernet
Std
Bluetooth
Bluetooth Interface Unit Type D
Version 1.4
Subject to Change
PostScript3, PictBridge, IPDS, Bluetooth,

IEEE1284, Wireless LAN, Unicord Font
Package for SAP, Font SD card for SAP (EU
only)
Bluetooth, IEEE 1284, EFI Controller, File
Format Converter, Additional NIC
Wireless LAN
23
Option Compatibility Contd

Category
Product Name
You Must Install
You Cannot Install
Optional Counter Interface
Optional Counter Interface

Unit Type A
EFI Controller
Key Counter Bracket
Key Counter Bracket Type M3
EFI Controller
File Format Coverter

Unit Type M19
IEEE 802.11a/g/n Interface Unit,

Wireless LAN
Card Reader Bracket
Card Reader Bracket Type 3352
Smart Card Reader Built-in Unit

Keyboard Bracket
FIPS 140-2 HDD

Type M2
External Keyboard Bracket Type
M3
Enhanced Security HDD Option
Type M12
Keyboard Bracket
HDD Option, DOSS Option
Scanner Accessibility Option
N/A
XPS
XPS Direct Print Option

Type M19
Extended USB
OCR
OCR Unit Type M13
Additional NIC
DOSS Option
IC card R/WNFC)
Version 1.4
USB Device Server Option

Type M19
DataOverwrite Security Unit
Type M19
Subject to Change
24
D243 / D244 Supplies & Yields

Description
EDP Code
Yield
Print Cartridge Black MP 2503
841918
15,000*
Print Cartridge Cyan MP C2503

Print Cartridge Magenta MP C2503
Print Cartridge Yellow MP C2503
841924
841923
841922
5,500*
5,500*
5,500*
Print Cartridge Cyan MP C2503H
841921
9,500*
Print Cartridge Magenta MP C2503H
841920
9,500*
Print Cartridge Yellow MP C2503H
841919
9,500*
Staple Type T for SR3130
415009
5,000
Staple Refill Type T for SR3130
415010
10,000
Staple Type S for SR3220
412874
5,000
Staple Refill Type K for SR3220
410802
15,000
Waste Toner Bottle MP C6003
416890
100,000
Marker Type 30
334049
12,000
No Starter Toners
Note: * A4 (LT), 5% chart is used to measure the yield.
D243 ACV=3k, MaxCv=10k
Version 1.4
Subject to Change
25

Description
EDP Code
Yield
841813
29,500*

841816
841815
841814
18,000*
18,000*
18,000*
Staple Type T for SR3210
415009
5,000
Staple Refill Type T for SR3210
415010
10,000
412874
5,000
410802
15,000
416890
100,000
Marker Type 30
334049
12,000
No Starter Toners
Version 1.4
Subject to Change
26

Description
EDP Code
Yield
841849
33,000*

841852
841851
841850
22,500*
22,500*
22,500*
Staple Type T for SR3210/SR3230/SR3240
415009
5,000
Staple Refill Type T for SR3210/SR3230/SR3240
415010
10,000
412874
5,000
410802
15,000
Staple Type W for SR3240
416710
2,000
Staple Refill Type W for SR3240
416712
8,000
416890
100,000
Marker Type 30
334049
12,000
No Starter Toners
Version 1.4
Subject to Change
27
Target Reliability
Model
PM Cycle
AMV
Max MV
MP C2004
60k
3k/Month
10k/Month
MP C2504
60k
4k/Month
10k/Month
MP C3004
300k
5k/Month
20k/Month
MP C3504
300k
7k/Month
20k/Month
MP C4504
400k
10k/Month
50k/Month
MP C6004
400k
15k/Month
50k/Month
Notes: The figures above are calculated based on the following:

PM is regularly performed.
Recommended paper types are used.
The machine is installed under operable environmental conditions
A4 (LT) long-edge feed
Image coverage ratio: 5%
2P/J (D243 / D244) Color ratio: 20%
Version 1.4
Subject to Change
28
D243 / D244 PM Parts - Mainframe

Part Number
Description
Target Yield
The expected yield of all PM parts is calculated assuming the following conditions:
(Pages)
A4 (LT) short-edge feed

PCDU
Color ratio: 30%
Expected ACV: PCU-K

D2442209
60k
Coverage: 5%
Unique Or
Common
Other
D2426400
Waste Toner Bottle (Note 3)
100
Note 1: The yield figures in the above table are based on the following conditions:
5% image coverage ratio
Color ratio: 20%
2 Print / Job
Note 2: For most PM parts, the yield will depend on P/J (pages per job) or image coverage ratio.
Note 3: A customer replaces waste Toner Bottle. By changing SP5-073-001, service replace mode for Waste Toner Bottle is
enabled. Never try to empty toner out of the waste toner bottle to use the same bottle again; always replace the bottle
with a new one. This is because the transfer coil inside the bottle may break.
Note 4: PCU is the same part for all color unit (KYMC), and the target yield figure of the rotation distance is the same. However,
the target yield figure in pages is different from black PCU to color PCU in the conditions above since the rotation
distance per one print is different from black and white print to full color print.
Version 1.4
Subject to Change
29
D238 / D239 / D240 / D242 PM Parts - Mainframe

Part Number
Description
Target Yield (Pages)
The expected yield of all PM parts is calculated assuming the following conditions:
A4 (LT) short-edge feed

PCDU
(Note5)
Color
ratio: 30%
Expected ACV: PCU-K

D2392240
400k
Coverage: 5%
Unique Or
Common
D2392239
PCU-CMY (D238 / D239)
175k
D2422241
PCU-CMY (D240 / D242)
270k
D2423060
Development Unit - K
600k
D2416001
ITB Unit
600k
D2416141
ITB Cleaning Unit
300k
D2416212
PTR Unit
400k
Transfer
Fusing
AE020238
Pressure Roller
400k
D2394041
Fusing Sleeve Unit (D238 / D239)
400k
D2424041
Fusing Sleeve Unit (D240 / D242)
400k
AE030074
Ball Bearing: DIA17XDIA26X5
400k
Version 1.4
Subject to Change
30
PM Parts Mainframe contd

Part Number
Description
Target Yield (Pages)
Unique Or
Common
Other
D2426400
Waste Toner Bottle
100k
D1477937
Exhaust Filter
300k
Note 1: The expected yield of all PM parts is calculated assuming the following conditions:
Color ratio: 30% (D238 / D239 / D240 / D242)
Expected ACV:
Coverage: 5%
3P/J (D238 / D239)
4P/J (D240 / D242)

Note 2: For most PM parts, the yield will depend on P/J (pages per job) or image coverage ratio.
Note 3: When the fusing belt unit is used past its target yield (400k), the fusing belt may break, causing a service call. Therefore, it
is designed that the machine starts displaying a stop warning on the operation panel at 415k pages and stops at 430k
pages. Please make sure to replace the fusing belt unit before the unit's PM counter reaches 430k pages.
Note 4: A customer replaces waste Toner Bottle. By changing SP5-073-001, service replace mode for Waste Toner
Bottle is enabled. Never try to empty toner out of the waste toner bottle to use the same bottle again; always replace the
bottle with a new one. This is because the transfer coil inside the bottle may break.
Note 5: Additional Procedure Required when Replacing the PCDU/PCU (MP C6004 only)
Changing a spring pressure is necessary whenever you install a new PCDU/PCU on the D242, because the D242 require
a different spring pressure than do the D238 / D239 / D240. If you do not do this procedure, the yield of the PCDU/PCU
will be reduced to about 1/10 of its target value. This procedure is NOT NECESSARY for the D238 / D239 / D240.
Version 1.4
Subject to Change
31
D243 / D244 Yield Parts - Mainframe

Part Number
Description
Expected Yield
(Pages)
Unique Or
Common
PCDU
D2442209
PCU CMY
48k
D2443020
Development Unit BK
180k
D2443022 M
Development Unit M
120k
D2443021 C
Development Unit C
120k
D2443023 Y
Development Unit Y
120k
D2416001
ITB Unit
240k
D2416141
ITB Cleaning Unit
240k
D2416212
PTR Unit
240k
AE020238
Pressure Roller
240k
D2394041
Fusing Sleeve Unit
400k
AE030074
Ball Bearing: DIA17XDIA26X5
240k
Exhaust Filter
300k
Transfer
Fusing
Other
D1477937
Version 1.4
Subject to Change
32
D243 / D244 Yield Parts Mainframe contd

The above listed parts are treated as Yield Parts, which means that they are not expected to require replacement during the entire
lifecycle of the machine, assuming the machine is used at the target ACV, coverage ratio, and color ratio. This is why these parts are
listed separately from PM parts.
Note 1: For above yield parts, the yield will depend on P/J (pages per job) or image coverage ratio.
Note 2: When the fusing belt unit is used past 240k, the fusing belt may break, causing a service call. Therefore, it is designed
that the machine starts displaying a stop warning on the operation panel at 244k pages and stops at 248k pages. Please
make sure to replace the fusing belt unit before the unit's PM counter reaches 248k pages.
5% image coverage ratio
Color ratio: 20%,
2 Print / Job
Note 4: Though CPM is different between D146 / D147 model and D176 / D177 model, the difference is adjusted by extending distance
from a paper to next paper. Based on the above, the rotation distance per one print on and D176 / D177 becomes longer than
the one on D146 / D147. As a result, the yield of common parts with D146 / D147 the parts which are related to rotation distance
are shorter than D146 / D147.
Note 5: Additional Procedure Required when Replacing the PCU.

Inputting a SP value is necessary whenever you install a new PCU to optimize SP setting related to imaging by process
control after replacing the PCU and inputting the charge voltage correction value.
Version 1.4
Subject to Change
33
D238 / D239 / D240 / D242 Yield Parts - Mainframe

Part Number
Description
Expected Yield
(Pages)
Unique Or
Common
160k
160k
160k
270k
270k
270k
PCDU
D2393062 M
D2393061 C
D2393063 Y
Development Unit M
D238 / D239
Development Unit C
D238 / D239
Development Unit Y
D238 / D239
PCDU
D2423062 M
D2423061 C
D2423063 Y
Development Unit M
(D240 / D242)
Development Unit C
(D240 / D242)
Development Unit Y
(D240 / D242)
The above listed parts are treated as Yield Parts, which means that they are not expected to require replacement during the entire
lifecycle of the machine, assuming the machine is used at the target ACV, coverage ratio, and color ratio. This is why these parts are listed
separately from PM parts.
Note 6: For above yield parts, the yield will depend on P/J (pages per job) or image coverage ratio.
Color ratio: 30%
Coverage: 5%
3P/J (D238 / D239)
4P/J (D240 / D242)

Version 1.4
Subject to Change
34
Yield Parts - Peripheral

Part Number
Description
Expected Yield
(Originals)
Unique Or Common
SPDF
D6842171
Paper Feed Belt
120k
D225
D6832228
Pick-up Roller
120k
D225
D5412241
Reverse Roller
120k
D225
NOTE: 120k is the number of "originals", where each original consists of 3 sheets (C/O=3) for
D238 / D239, 4 sheets (C/O=4) for D240 / D242.
Yield calculation by number of "sheets" would be 360K based on C/O=3, 480K based on C/O=4.
NOTE: 120k is the number of "originals", where each original consists of 2 sheets (C/O=2) for
D243 / D244.
Yield calculation by number of "sheets" would be 240K based on C/O=2.
Version 1.4
Subject to Change
35
D238 Color Ratio

1P/J
2P/J
3P/J
Black PCU
258k
(65)
351k
(88%)
400k
(100%)
400k
(100%)
Color PCU
98k
(56%)
146k
(83%)
175k
(100%)
175k
(100%)
521k
(87%)
578k
(96%)
600k
(100%)
600k
(100%)
Development Unit - Color
98k
(61%)
138k
(86%)
160k
(100%)
160k
(100%)
ITB Unit
387k
(65%)
527k
(88%)
600k
(100%)
600k
(100%)
ITB Cleaning Unit
193k
(64%)
264k
(88%)
300k
(100%)
300k
(100%)
Paper Transfer Roller Unit
258k
(65%)
351k
(88%)
400k
(100%)
400k
(100%)
Fusing Unit
204k
(51%)
322k
(80%)
400k
(100%)
400k
(100%)
Version 1.4
Subject to Change
4P/J
5P/J
6P/J
36
D239 Color Ratio

1P/J
2P/J
3P/J
Black PCU
256k
(64%)
364k
(91%)
400k
(100%)
400k
(100%)
Color PCU
97k
(55%)
148k
(85%)
175k
(100%)
175k
(100%)
515k
(86%)
600k
(100%)
600k
(100%)
600k
(100%)
96k
(60%)
140k
(87%)
160k
(100%)
160k
100%
ITB Unit
384k
(64%)
546k
(91%)
600k
(100%)
600k
100%
ITB Cleaning Unit
192k
(64%)
273k
(91%)
300k
(100%)
300k
(100%)
256k
(64%)
364k
(91%)
400k
(100%)
400k
(100%)
Fusing Unit
211k
(53%)
344k
(86%)
400k
(100%)
400k
(100%)
Version 1.4
Subject to Change
4P/J
5P/J
6P/J
37
D240 Color Ratio

1P/J
2P/J
3P/J
Black PCU
245k
(61%)
355k
(89%)
400k
(100%)
400k
(100%)
Color PCU
161k
(60%)
249k
(92%)
270k
(100%)
270k
(100%)
579k
(97%)
600k
(100%)
600k
(100%)
600k
(100%)
173k
(64%)
254k
(94%)
270k
(100%)
270k
(100%)
ITB Unit
368k
(61%)
532k
(89%)
600k
(100%)
600k
(100%)
ITB Cleaning Unit
184k
(61%)
266k
(89%)
300k
(100%)
300k
(100%)
245k
(61%)
355k
(89%)
400k
(100%)
Fusing Unit
198k
(50%)
322k
(81%)
400k
(100%)
Version 1.4
Subject to Change
4P/J
5P/J
6P/J
400k
(100%)
400k
(100%)
38
D242 Color Ratio

1P/J
2P/J
3P/J
Black PCU
228k
(57%)
335k
(84%)
397k
(99%)
400k
(100%)
Color PCU
149k
(55%)
236k
(87%)
270k
(100%)
270k
(100%)
555k
(92%)
600k
(100%)
600k
(100%)
600k
(100%)
166k
(61%)
247k
(91%)
270k
(100%)
270k
(100%)
ITB Unit
342k
(57%)
502k
(84%)
595k
(99%)
600k
(100%)
ITB Cleaning Unit
171k
(57%)
251k
(84%)
298k
(99%)
300k
(100%)
228k
(57%)
335k
(84%)
397k
(99%)
400k
(100%)
Fusing Unit
197k
(49%)
322k
(81%)
400k
(100%)
400k
(100%)
Version 1.4
Subject to Change
4P/J
5P/J
6P/J
39
Installation Requirements
Power requirements
Input voltage level: 120 to 127V, 12A or more
Do not use an extension plug or cord
The required wall outlet is a NEMA 5-15R (receptacle)
Space
A: Over 100 mm (3.9")
B: Over 100 mm (3.9")
C: Over 100 mm (3.9")
D: Over 750 mm (29.5")
E: Over 500 mm (19.7)
Weight
Version 1.4
MP C3004 / C3504: Less than 192lbs (87.4kg) Mainframe Only
Subject to Change
40
Dimensions
Machine Dimensions
[A]
1205 mm (47.44)
[F]
587mm (23.11)
[B]
175 mm (6.89)
[G]
575mm / 22.63"
[C]
1030 mm (40.55)
[H]
1,045mm / 41.14"
[D]
1162 to 1247 mm
( 45.7" to 49.1)
[I]
986mm / 38.81"
[E]
575 to 660mm
(22.63" to 25.98)
D243 / D244 (equipped with the SPDF)

587 685 913 mm (23.2 27.0 36.0 inches)
Version 1.4
Subject to Change
41
Dimensions contd
Machine Dimensions
[L]
668mm (26.29)
[M]
587mm 23.11)
[N]
738mm (29.05)
[O]
685mm (29.96)
D238 / D239 / D240 / D242 (equipped with the SPDF)

587 685 963 mm (23.2 27.0 38.0 inches)
Version 1.4
Subject to Change
42
Dimensions
Machine Dimensions
575 to 660mm (22.57 to 25.98)

Equipped with SR3210
[A]
1202 mm (47.44)
[F]
657 to 756mm (25.86 to 29.76)
[B]
175 mm (6.89)
[G]
587mm (23.11)
[C]
1030 mm (40.55)
[H]
340 mm (13.38)
575mm (22.63)
[D]
290 mm (11.41)
[I]
657mm (25.86)
1045mm (41.34)
[E]
1683mm (66.26)
[J]
1028mm (40.47)
986mm (38.81)
[K]
973mm (38.30

587 685 963 mm (23.2 27.0 38.0 inches)
Version 1.4
Subject to Change
43
Dimensions contd
Machine Dimensions
[L]
668mm (26.29)
[M]
587mm 23.11)
[N]
738mm (29.05)
[O]
685mm (29.96)

587 685 963 mm (23.2 27.0 38.0 inches)
Version 1.4
Subject to Change
44
Installation Times
Peripheral
Installation Times (minutes)
SPDF DF3110
15
10
10
LCIT PB3170/PB3230
10
LCIT RT3030
10
10
Bridge Unit BU3070
10
Side Tray Type M3
10
Finisher SR3140
15
15
Finisher SR3210
15
Version 1.4
Subject to Change
45
Installation Times
Peripheral
Punch Unit (1000 Sheet Finisher)
15
15
Finisher SR3230
15
Finisher SR3240
15
Punch Unit (2000/3000 Finisher)
20
Internal Finisher SR3130/SR3180
20
10
Fax Option Type M19/M20
15
G3 Interface Unit Type M19/M20
15
Fax Connection Unit Type M19/M20
10
Fax Memory Unit Type M19 64MB
15
Memory Unit Type M19 4GB
Version 1.4
Subject to Change
46
Installation Times
Peripheral
Camera Direct Print Card Type M19
IPDS Unit Type M20
Postscript3 Unit Type M19
External Keyboard Bracket
60
Imageable Area Extension Unit Type M19
XPS Direct Print Option Type M19
USB Device Server Option Type M19
10
File Format Converter Type M19
Version 1.4
Subject to Change
47
Installation Times
Peripheral
DataOverwrite Security Unit Type M19
15
15
Version 1.4
Subject to Change
48
Storage / Transportation
Storage
Mainframe
Version 1.4
Temperature -30C to 40C

(-22F to 104F)
Humidity Less than 85% RH
Storage Period 12 Months
Max Stack 3 Cartons
Subject to Change
Transportation
Temperature -30C to 40C
(-22F to 104F)
Humidity Less than 85% RH
Max Stack 2 Cartons
49
Training Information
The D238/D239/D240/D242/D243/D244 will be available as a Self-Paced
online training if the Service Professional has completed the service
training for the D146/D147 models.
Service Professionals who did not complete the service training for the
D146/D147 model must attend a Class-based Training led by an
Instructor.
It is designed for Service Professionals who have completed the
following courses:
Technology Essentials
Digital Color Basics
Version 1.4
Subject to Change
50
Documentation
Description
RFG E-Source Number
Operating Instruction
rfg071637
Point-to-Point
rfg071636
D238 / D239 Parts Catalog
rfg071638
rfg071640
TBD
Service Manual
rfg071634
Please refer to the https://ricohusa.csod.com/client/ricohusa/default.aspxweb site for the most

up to date training information.
Please be aware that once a model or series is out of production, the Field Service Manual,
Technical Service Bulletins and Ricoh University should be referenced for the most current
information. Check the TSC website and e-source.
Version 1.4
Subject to Change
51
Contact Information
Name
Contact
Technical Services Call Center

(Hotline)
Parts (800) 333-3147

Ricoh (800) 537-4264
Savin (800) 291-6044
Lanier (800) 346-6057
Canada (800) 922-4072
Latin America (877) 742-6407
Solutions (888) 424-1573
Customer Support (800) 577-4264
Automated Services (866) 239-8494 myricoh@ricoh-usa.com
Printer/Scanner/Projector Support (800) 742- 6438
Resale Printer Customers (800) 972-8796
Warranty Processing (800) 557-4264
Hytec Parts and Logistics Control
(800) 883-1001 www.hytecrepair.com
Technology Solutions Resource

Center
http://www.tscweb.net
Headquarter Web Sites
Ricoh Corporation: http://www.ricoh-usa.com

Savin Corporation: http://www.savin.com
Lanier Corporation: http://www.lanier.com
Material Safety Data Sheets
(800) 336-MSDS (6737) http://msds.ricoh-usa.com/msds/
Ricoh Learning Institute
(866) 239-8494 email address: www.ricohlearninginstitute.com
Version 1.4
Subject to Change
52
Escalation Procedure
Solutions Support and Escalation Intake Guide
http://rfg-esource/nj03ntas02/groups/public/documents/communication/rfg057276.pdf
Required Information for Hardware Issues

Symptom
Possible cause
Description and result of the action taken
Parts replaced
Model type and serial number
Printer configuration sheet and maintenance report sheet
Occurrence frequency
Whether or not the symptom could be duplicated on a lab machine (YES/NO)
Occurrence conditions
When the symptom start to appear
Optional equipment information
Results after installing the units/options on another machine
Whether or not have any customized parts been applied
Log-storing data (controller, engine, and operation logs) with SP5-857
SMC Report (SP5992-001) stored to SD card
Version 1.4
Subject to Change
53
Escalation Procedure contd

Required Information for Computer connectivity problems:
Printer configuration page
Any actions already taken (step-by-step)
Computer specifications (manufacturer, model, type, CPU, memory, etc.)
OS and applications installed (versions and service packs)
Driver and utilities used (versions and service packs)
Network environment (protocol, topology, address, and configuration)
Network packet capture/print capture file
Document originals (files)
PIF (Problem Information Form)
PIFs can be downloaded from the Global Knowledge:
http://tscweb.custhelp.com/app/answers/detail/a_id/119457
Version 1.4
Subject to Change
54
Revisions
1.1 Original
1.2 Added rfg numbers for the manuals, and corrected information
on pages 6, 13, 16 & 22.
1.3 D243 / D244 models added
1.4 D243 / D244 High yield toner cartridges added
Version 1.4
Subject to Change
55

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What are the main features of the new Smart Operation Panel?

What are the main features of the new Smart Operation Panel?

What are some of the new connectivity and software features?

What are some of the new connectivity and software features?

Product

Introduction Date May 2016

Smart Operation Panel ...

New Features ...

Feature Comparison to Previous Model.......

Supplies & Yields......

Target Reliability ..........

Yield Parts Mainframe..........

Yield Parts Peripheral...

Table of Contents contd

New Smart Operation Panel

Check status button

New Features Connectivity / Software

Indicator for log storing is displayed

Managing of device preferences via a web server is supported

Ability to obtain logs from Web Image monitor is supported

Smart operation panel

Wi-Fi direct support Wi-Fi Protected Setup

Customization is available per user

Smart operation panel settings are integrated into User tools

Bluetooth is implemented to Smart operation panel

Support for RICOH Smart Device Connector

Applications can be installed and uninstalled via the Application Site

Firmware can be updated and downgraded via the Application Site

New Features contd

New RFU: ARFU (Automatic Remote Firmware Update)

1.3 sec for ready-to operate (Proximity sensor)

New Hybrid 1,000 sheets finishers

Standard banner support printing

Smart assist to help customers

Device counter email function

Feature Comparison to Previous Model

D146 / D147 / D176 / D177

D238 / D239 / D243 / D244

Smart Operation Panel

30PPM & 35PPM / 20PPM & 25PPM

2GB (standard), 4GB (option)

Scanner Type & Max Capacity

ARDF (100 sheets)

SPDF (220 sheets)

Standard Paper Bank (sheet)

Paper Feeding Capacity (std / max)

Paper Weight (std / bypass / duplex)

16-80 / 14-80 / 14-68 lb. Bond

FCOT (sec) (LT / A4 LEF, 1st tray)

7.3 (Color) / 4.6 (B&W)

XPS Direct Print

USB Device Server

(3 Finishers) 500 Sheet Internal, 1,000 Sheet

(4 Finishers) 250 Sheet Internal

External, & 1000 Sheet Booklet Finisher

Feature Comparison to Previous Model

D148 / D149 / D150

Smart Operation Panel

45PPM, 55PPM, & 60PPM