Workplace Skills PDF

Academic Honesty Statement
Introduction:
What is Interpersonal Communication?
Elements of Interpersonal Communication
1. The Communicators
one-way process
two-way processes
3. Noise
4. Feedback
5. Context
6. Channel
2. The Message
non-verbal messages
Uses of Interpersonal Communication
Give and collect information.
Influence the attitudes and behaviour of others.
Form contacts and maintain relationships.
Make sense of the world and our experiences in it.
Express personal needs and understand the needs of others.
Give and receive emotional support.
Make decisions and solve problems.
Anticipate and predict behaviour.
Regulate power.
Interpersonal Communication Skills in the

Workplace
1-The work place becomes much like a second home.
2-Good interpersonal communication skills are essential to a good working

environment.
3- Everyone in the workplace must communicate efficiently.
Video
interactive quiz
1-Answer the 5 questions below honestly (without peeking at the answers).

2-Score yourself out of 5
3- Compare your answers to the recommended answers after end of the quiz by
detailed answers we will give you.
1-When I first meet someone,

a. I wait for the other person to introduce themselves.
b. I introduce myself with a smile and offer ahandshake
c. I hug the person

NEXT
2-When speaking with others,,

a. I try to equalize my participation in theconversation.
b. I usually do most of the talking.
c.I usually let the other person do mostof the talking.
NEXT
3-When I disagree with a person,

a.
I listen first, ask questions for clarification, then

disagree non-judgmentally.
b. I quickly point out that theyre wrong, and why.
c. I say little or nothing.
NEXT
4-When Im in a group,
a. I tend to frown a lot.
b.I tend to smile and use humor at appropriate times.
c. I tend to be serious.
NEXT
5-When I give a person

feedback,
a. I do it around others so everyone can hear.
b. I do it in front of thesupervisor.
c. I talk with the person alone in a private place.
NEXT
CORRECT!
BACK
CORRECT!
BACK
CORRECT!
BACK
CORRECT!
BACK
CORRECT!
BACK
FALSE!
BACK
FALSE!
BACK
FALSE!
BACK
FALSE!
BACK
FALSE!
BACK
END OF QUIZ
PLAY AGAIN
Exploitation
1- Recommended Answer is b I hope this answer is fairly obvious. In business, success is dependent on who you know as much as what you know. If you always wait for other people to introduce
themselves first, then you may miss out on opportunities to meet new people who could later help you in your career. Answer B helps you be proactive in engaging with others, so they can get to know you
an important first step in any positive interaction. Answer C would be uncomfortable in any business situation, as the other person doesnt know you at all. Its hard for them not to feel awkward if you met them
for the first time and tried to go in for a hug.
2- Recommended Answer is a Answer b is less effective, because if you do most of the talking, you may be dominating too much of the conversation. That will come across as less-than-engaging. The
listener could get bored, or think you are arrogant or too self-focused.
It may be tempting to think answer c is best, as that means you are showing interest in what the other person is saying. However, its also less effective, as that person may feel heard, but they may not leave
with a strong impression of you. Remember, a good rule of thumb for great interpersonal communication is tobe interesting and interested. For both to happen, you need to equalize your participation in the
conversation.
3- Recommended answer is a.You may think that this is the obvious right answer, but I used to think that answer b is the right approach. I used to be an engineer, and in that field the answers are black and
white either the circuits that I built worked, or they didnt. I used to look at everything that way. If I was in a discussion and I found a flaw in their argument, I would be quick to point out why they were wrong.
This win-lose attitude can be detrimental to your relationships and communication effectiveness, however. Nobody wants to be told that they are wrong, even if they are. Keep in mind thatbusiness is one big
gray area, with no clear right or wrong answers. Communicating only whyyou disagree, without passing judgment as to who is right or wrong, will keep your tone constructive. It will also help you build, instead
of destroy, relationships. This is key, as good relationships are essential to supporting a successful career.
4-Recommended answer is b. Similar to question 1 above, it is important to smile occasionally, to keep the conversation friendly and engaging. Use humor only if you feel comfortable doing so. Appropriate
humor is important, as a joke that is not funny will create an awkward silence. On the other hand, a joke that is too colorful can also create unease. As we discussed before, some people may think that it is
important to be serious in a group-business setting to show that you are focused. This is unfortunately not true. Business conversations can get boring quickly if you are too serious. In the US, people will
listen better to someone who can be animated in their discussions.
5-Recommended answer is a.Its always a good idea to provide balanced feedback. Nobody is perfect, and we all have strengths and development areas. Dont just sugar-coat your words by giving
predominantly positive feedback. You will do them a disservice, because youre not helping them grow or get promoted. Finally, focusing too much on negative feedback can just de-motivate your team
member.
Group work and learning

Student Name
Student ID
Work
Amal Ahmad
H00237201
introduction of topic
Ayesha Sanqoor
H00225388
1.overview of topic
2.Video
3-Interactive quiz
4-Powerpoint
5-References
References
1- Han,Lei. Interpersonal Communication https://bemycareercoach.com/soft-skills/
communication-skills/interpersonal-communication-style-quiz.html
2-Interpersonal Communication skills.2011.http://www.skillsyouneed.com/ips/

interpersonal-communication.html
3-Interpersonal Communication Skills in the Workplace. July 15, 2013. http://

hubpages.com/business/Interpersonal-Communication-in-the-Work-Place
4-SherryCampbellGroup. Communication in the Workplace. August 20,2012.https://

www.youtube.com/watch?v=ZQ4D2R-Xzf8
5-Workplaces that Work. Interpersonal Communication. 2003. http://hrcouncil.ca/hr-toolkit/

workplaces-interpersonal.cfm

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Academic Honesty Statement

What is Interpersonal Communication?

Elements of Interpersonal Communication

Uses of Interpersonal Communication

Give and collect information.

Influence the attitudes and behaviour of others.

Form contacts and maintain relationships.

Make sense of the world and our experiences in it.

Express personal needs and understand the needs of others.

Give and receive emotional support.

Make decisions and solve problems.

Anticipate and predict behaviour.

Interpersonal Communication Skills in the

2-Good interpersonal communication skills are essential to a good working

1-Answer the 5 questions below honestly (without peeking at the answers).

1-When I first meet someone,

b. I introduce myself with a smile and offer ahandshake

c. I hug the person

2-When speaking with others,,

c.I usually let the other person do mostof the talking.

3-When I disagree with a person,

I listen first, ask questions for clarification, then

b. I quickly point out that theyre wrong, and why.

c. I say little or nothing.

b.I tend to smile and use humor at appropriate times.

5-When I give a person

c. I talk with the person alone in a private place.

Group work and learning

2-Interpersonal Communication skills.2011.http://www.skillsyouneed.com/ips/

3-Interpersonal Communication Skills in the Workplace. July 15, 2013. http://

4-SherryCampbellGroup. Communication in the Workplace. August 20,2012.https://

5-Workplaces that Work. Interpersonal Communication. 2003. http://hrcouncil.ca/hr-toolkit/

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