ITIL Certification Schema

ITIL Certification Schema
(adapted from ITILTraining.com)

The ITIL Certification - Qualifying in ITIL
ITIL certifications are available at four levels with each certificate carrying a number of credits towards
the advanced level qualifications.
A minimum of twenty-two credits are required to achieve the ITIL Expert level qualification and credits
are also awarded for qualifications held from previous versions of ITIL. The four levels of qualification
are as follows:
Level 1 - Foundations
ITIL Foundations (2 Credits)
Level 2 - Intermediate
Service Lifecycle (3 Credits each)
Service Capability (4 Credits each)
Service Design
Planning, Protection, and Optimization
Service Transition
Service Offerings and Agreements
Service Operation
Release, Control, and Validation
Continual Service Improvement
Operational Support and Analysis
Service Strategy
Level 2.5 Managing Across the Lifecycle

Managing Across the Lifecycle (5 Credits)
Level 3 ITIL Expert
ITIL Expert (22 Credits needed)

Level 4 ITIL Master
ITIL Master

ITIL Foundations
The target audience for the ITIL Foundation Certificate in IT Service Management is drawn from:
Individuals who require a basic understanding of the ITIL framework and how it may be used to
enhance the quality of IT service management within an organization.
IT professionals who are working within an organization that has adopted and adapted ITIL who
need to be informed about and thereafter contribute to an ongoing service improvement
program.
ITIL Intermediate
The target audience for the ITIL Intermediate Certificate in IT Service Management is drawn from:
Individuals who require a deeper understanding of the ITIL Service Management Practice
elements of the ITIL Service Lifecycle and how they may be implemented to enhance the quality
of IT service management within an organization.
IT professionals working in roles associated with strategic planning, execution and control within
a service-based business model, seeking a deeper understanding of the functions and processes
of the ITIL Service Lifecycle.
Individuals seeking the ITIL Expert level certification in ITIL Service Management for which these
are prerequisite modules.
Individuals seeking progress towards the ITIL Advanced Service Management Professional
standing in IT Service Management for which the ITIL Expert certification is a prerequisite.
Individuals who wish to specialize in any of the Service Lifecycle and Capability Areas.
Two ITIL Intermediate tracks are available
Firstly the ITIL Intermediate Lifecycle track which comprises a 3 day module and Certificate for each of
the five core books. This route broadly matches the Version 2 Managers Training. Includes 5 individual
certificates built around the five core AXELOS Limited titles, as follows:
1.
2.
3.
4.
5.
Service Strategy
Service Design
Service Transition
Service Operation
Continual Service Improvement
Secondly, the ITIL Intermediate Capability track which comprises of four role specific 4 day modules and
certificates as follows. This route broadly reflects the Version 2 Practitioners qualifications.
1. Operational Support and Analysis (OS&A) - Subjects covered include Event, Incident, Request,
Problem, Access, Service Desk, Technical, IT Ops and Application Management
2. Service Offerings and Agreements (SO&A) - Subjects covered include Portfolio, Service Level,
Service Catalogue, Demand, Supplier and Financial Management

3. Release, Control and Validation (RC&V) - Subjects covered include Change, Release &
Deployment, Validation & Testing, Service Asset & Configuration, Knowledge, Request
Management and Service Evaluation
4. Planning, Protection and Optimization (PP&O) - Subjects covered include Capacity, Availability,
Continuity, Security, Demand and Risk Management.
ITIL Expert
This certification is achieved by accumulating credits through the first two levels of the Scheme.
There is no examination required for this level; however individuals must achieve credits through a
selection of balanced subject areas which represent and are examined across the full spectrum of the
ITIL Service Management Practice areas.
To achieve the certification, individuals must obtain a minimum of twenty two (22) credits, two of which
must be from the Foundation module which is a mandatory first step, and five of which must be from
the 'Managing Across the Lifecycle' module - which is a mandatory final step.
Individuals can choose modules from the Capability (4 credits per module) or Lifecycle (3 credits per
module) Streams to gain the other 15 credits, but are expected to choose a balanced program overall.
ITIL Master
The Advanced Level of study leads to an ITSM professional Certification.
Individuals for the Advanced Level are required to have achieved the ITIL Service Management Expert
certification and be able to demonstrate practical application experience through a peer evaluation
scheme.
Individuals will be assessed on the broader issues of ITSM Implementations, including, but not limited
to:
Managing cultural and organizational change

Responding to industry change
Continual improvement of ITSM capability
Preparing organization for audit and certification
Preparing to become and ITSM consultant and/or an ITIL trainer
Individuals wishing to achieve Advanced Level standing are required to have a minimum of eight years of
ITSM experience and to have achieved the ITIL Expert certification.

ITIL Certification Schema

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ITIL Certification Schema

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ITIL Certification Schema

(adapted from ITILTraining.com)

Service Lifecycle (3 Credits each)

Service Capability (4 Credits each)

Planning, Protection, and Optimization

Service Offerings and Agreements

Release, Control, and Validation

Continual Service Improvement

Operational Support and Analysis

Level 2.5 Managing Across the Lifecycle

ITIL Expert (22 Credits needed)

ITIL Certification Schema

ITIL Certification Schema

Managing cultural and organizational change

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