application form

Business Quick Start

Welcome to Etisalat.
Please complete this form if you are applying for Business Quick Start. Please note that incomplete information may cause delays
in service provisioning.

A. Type of Request
New

Migration from Non-Etisalat service

Disconnection

Migration from Etisalat service

Internal shifting

Upgrade/Downgrade

External shifting

B. Company Information
Eagle Electromechancial Company LLC
Company Name: ...................................................................................................................................................................................................................................................................................................................................................................

Sharjah
19973
Sharjah
Billing Address in the UAE: ......................................................................................................................................
P.O.Box: ....................................................
Emirate: ............................................................................
204-205
Office No.: .......................................................................................................................................................................................
Fax No.: ................................................................................................................................................................

Technical Contact Details:

Abdelrahim Hanoun
0508694310
ahanoun@alhijazgroup.net
Name: ..................................................................................
Mobile No.: .....................................................................................................
Email:..............................................................................................................................................

C. Authorised Person Details

Power of Attorney
Letter of Delegation
Abdelrahim Amir Hanoun
Name:....................................................................................................................................................................................................................................................................................................................................................................................................

IT Manager
Title/Position of the Person: ..............................................................................................................................................................................................................................................................................................................................

0508694310
ahanoun@alhijazgroup.net
Mobile No.: ....................................................................................................................................................................
Email: ...................................................................................................................................................................................

ID Document Type: Emirates ID Passport

M265909
1/7/2013
ID Document No.: ...............................................................................
Date of Issuance: ...............................................................................
Date of Expiry: 30/06/2018
.......................................................,........................
.

Jordan
Nationality: .......................................................................................................

D. Migrate Existing Etisalat Service or Upgrade/Downgrade

Account details for existing Internet, Landline or Business Quick Start customers
BusinessOne/BusinessSuper, BusinessLite

Account No.:....................................................................................................................................................................................

Del/PABX

Account No.:....................................................................................................................................................................................

Business Quick Start

464446156
Account No.:....................................................................................................................................................................................

E. New Customer, Shifting or Migration from Non-Etisalat Service

Service Installation address (if shifting, please provide new location details and existing Account No. below)
Building: ................................................................................................................................................... Floor:....................................................................................... Flat No.:..................................................................................................
Area: ................................................................................................................ City:.................................................................................................................... P. O. Box: .................................................................................................................
Working telephone number in the same office/building*: ........................................................................................ Plot: ..........................................................................................................................
Existing Account No.*:........................................................................................................................... Etisalat Non-Etisalat
*One of the above has to be provided

F. Business Quick Start Packages

Please choose your package on 1 year contract
BQS
No of
package
Devices
(Unlimited
to be
broadband) chosen

15Mbps

30MB

50MB

75MB

100MB

Bandwidth up to
Minutes

100 F2M
100 Intl
100 F2M
100 Intl
100 F2M
100 Intl
100 F2M
100 Intl
100 F2M
100 Intl

Hosting

Downstream Upstream

Web
Storage

Domain
Name

No. of
Virtual
emails

Storage
per email

Norton
Internet
Security
(NIS)
License

Voice
Rental
service
charges
(fixed
line*) (AED/month)

15Mbps

4Mbps

100MB

20

250MB

900

30MB

8MB

400MB

30

500MB

1375

50MB

12MB

400MB

30

500MB

1775

75MB

20MB

1000MB

40

1000MB

10

2375

100MB

25MB

6000MB

180

2000MB

30

3375

*Please choose the type of landline for your package:

Single telephone line

PABX (Total number of lines 1+ ........... )

Devices on 12 month contract

Not applicable

HP Laptop i5

AED140 rental

AED410 upfront +
AED105 rental

AED815 upfront +
AED70 rental

AED1630 upfront

HP Laptop i7

AED225 rental

AED670 upfront +
AED170 rental

AED1340 upfront +
AED115 rental

AED2675 upfront

Apple Macbook Pro

AED385 rental

AED1150 upfront +
AED290 rental

AED2300 upfront +
AED195 rental

AED4600 upfront

Lenovo Desktop i5

AED150 rental

AED450 upfront +
AED115 rental

AED900 upfront +
AED75 rental

AED1795 upfront

Lenovo Desktop i7

AED210 rental

AED625 upfront +
AED160 rental

AED1245 upfront +
AED105 rental

AED2490 upfront

Apple iMAC

AED385 rental

AED1150 upfront +
AED290 rental

AED2300 upfront +
AED195 rental

AED4600 upfront

Samsung Tablet

AED0 rental

Not applicable

Not applicable

Apple iPad Air2 16GB

AED70 rental

AED210 upfront +
AED55 rental

AED415 upfront +
AED35 rental

AED830 upfront

Microsoft Surface pro 3 i5

AED335 rental

AED995 upfront +
AED250 rental

AED1985 upfront +
AED165 rental

AED3965 upfront

Lenovo NAS Storage (4TB)

AED0 rental

Not applicable

Lenovo NAS Storage (8TB)

AED170 rental

AED510 upfront +
AED130 rental

AED1015 upfront +
AED85 rental

AED2030 upfront

Samsung Smart Signage

TV 48

AED130 rental

AED380 upfront +
AED95 rental

AED760 upfront +
AED65 rental

AED1520 upfront

Projector

Ricoh Projector 3000

Lumens

AED0 rental

Not applicable

Not applicable

Not applicable

Printer

All in one printer

AED0 rental

Not applicable

Not applicable

Not applicable

Linksys wifi router

AED0 rental

Not applicable

Not applicable

Not applicable

Samsung Smartphone

Y AED0 rental

Not applicable

Not applicable

Not applicable

24 Port GB HP Switch

AED0 rental

Not applicable

Not applicable

Not applicable

Smart
TV

Storage

Tablets

Desktops

Laptops

Y AED0 rental

* After processing your order your device(s) selection will not be able to be modified

Not applicable

100% Upfront

Router

50% Upfront

Smartphone

Lenovo Laptop i3

25% Upfront

Switch

No upfront

Not applicable

Not applicable

Not applicable

Not applicable

G. Internet Username (Not applicable for BusinessOne, BusinessSuper and BusinessLite Customers)
1st choice

2nd choice

3rd choice

Username should contain 2-8 characters (can be alphanumeric characters: A-Z or 0-9)

H. Domain name
I have an existing .ae domain ............................................................................................................ .ae

OR

I want a new .ae domain at no cost

1st choice

............................................................................................................

.ae

2nd choice

............................................................................................................

.ae

3rd choice

............................................................................................................

.ae

Minimum period of hire for the domain is 1 year

Domain name is renewed on yearly basis

I. Modem and Installation

Installation: AED 200 as one-time charge
Please tick the box if you require a modem
Broadband Modem: AED 300 as one-time charge

J. Disconnection
I wish to disconnect my service with Account No.: ........................................................................................................................................,because:.................................................................................
from date (D/M/YY)...................................................................

.........................................................................................................................................................................................................................................................................................

K. Bill Statement
Language:
Format:
1. e-Bill
2. Mail

Arabic

English

Detailed

Summary

Detailed

Summary

L. Required Documents
1. Trade License

3. Power of Attorney of the signing person

2. Valid passport copy / Emirates ID of the sponsor/partner

4. Establishment Card (New customers only)

M. Your Authorisation
I/We clearly understand that by completing and signing this application form, I/we conform to Etisalats Terms and Conditions
of Business Quick Start. The Terms and Conditions of this service is an integral part of Etisalats Terms and Conditions of the
associated services.

Abdelrahim Hanoun
Name of Applicant:..........................................................................................................................................................................................................................................................................................................................................................

IT Manager
Position/Title in the Company:......................................................................................................
........ Date of Application:......................................................................................................................................

Signature of Applicant

Company Stamp

For Official Use Only
Issuing Etisalat Representative: ........................................................................................................... Title: ...........................................................................................................................................................................................
Contact Details: ..........................................................................................................................................................................................................................................................................................................................................................................

Terms and Conditions

Business Quick Start
1. Introduction
1.1 These Terms and Conditions shall govern the supply of Business
Quick Start (the Service as defined hereunder) by Emirates
Telecommunications Corporation (Etisalat) to any party using the
Service (the Customer as defined hereunder). Upon commencing use
of the Service, the Customer is deemed to have read, understood and
accepted these Terms and Conditions.
1.2 These Terms and Conditions shall be an integral part of the Agreement
signed by and between Etisalat and the Customer for the Service.

2. Definitions
In this contract:
2.1 Agreement: The agreement between Etisalat and the Customer for the
Service, comprising of (i) the Service application form, which must
be signed by or on behalf of both the Customer and Etisalat by an
authorized representative, (ii) these Term and Conditions, (iii) the
applicable tariffs and charges published on the Etisalat website or
otherwise provided to the Customer, (iv) the privacy policy and (v) any
other documents expressly incorporated into the Agreement.

6.6 On the expiry of the Minimum Term for Service the Customer may sign
a new 12 months contract and if applicable receive a new device.
6.7 If the Agreement is not terminated before the Minimum Term expires,
the Agreement will automatically continue after the Minimum Term
indefinitely on a month to month basis for the Service.
6.8 Where the Customer receives one or more new Devices after either (a)
renewing the Agreement or (b) upgrading the Service, the Minimum
Term of the Agreement will be restarted again from the effective date
of such renewal or upgrade.
6.9 Without prejudice to clause 6.8, additional Devices can be purchased
at any time during the contract period of the Agreement.
6.10 Where the Customer purchases any Additional Device(s), the Minimum
Term as well as the repayment plan for such Additional Devices will be
specified in the relevant Service application form.

7. Access
7.1 The Service needs to be qualified/feasibility study needs to be done by
Etisalat prior to providing the Service.
7.2 An access line will be installed for the Customer by Etisalat.

2.2 Service: Shall mean high speed Internet access and landline voice
services. It might include a suite of value-added services such as
providing a Device(s) as part of the package, Domain Name, web
hosting, email hosting and basic computer security and shall include
any value-added features that may be added thereto by Etisalat from
time to time. The Service is categorised depending on the bandwidth
options and usage limits (Limited and Unlimited) as defined in the
Service application form. The Customer may apply for any of these
categories. The Service is provided by Etisalat under the name of
Etisalat and branded as Business Quick Start

7.3 A Customer can purchase a router from Etisalat or use his own router.
The Customer accepts that it is the Customers responsibility to protect
such equipment provided by Etisalat.

2.3 Device(s): laptop(s), tablet(s) or smartphone(s), and any other devices

offered by Etisalat

7.5 Internet Domain Name and Customers Website:

7.4 Any Customer equipment must be:

a) Technically compatible with the Service and do not harm
Etisalats network.
b) Connected and used in line with any relevant instructions,
standards or applicable laws and regulations.
a) Etisalat will apply on a best endeavour basis to the relevant
regulatory body for the Domain Name on behalf of the Customer,
provided that the Customers prior written consent is obtained in
this regard.

2.4 Additional Devices: Any additional device(s) that the Customer may
purchase on an optional basis at any time during the contract period.
2.5 Customer: Any natural or legal person signing the Agreement with
Etisalat to use the Service.
2.6 Fees: Shall mean any fees, charges and/or rentals charged by Etisalat
in relation to the provision of the Service.
2.7 Domain Name: The Customers unique trade name that identifies him
on the Internet.
2.8 Website: Shall mean Etisalats website available at the address www.
etisalat.ae

3. The Service provided

3.1 Etisalat will provide the Service subject to the Agreement.
3.2 In signing the Service application form, the Customer acknowledges
they have taken reasonable efforts to familiarize themselves with
these Terms and Conditions and with the other documents forming
the Agreement. This includes details of the prices and the benefits
provided under the Service as stipulated on the Website. In particular,
the Customer is aware of the cost of any additional benefits and/or
services over and above those provided as part of the Service.
3.3 The Customer only has the right to use and does not have any
ownership rights to a fixed phone number allocated by Etisalat.
Etisalat reserves the right to change a number allocated to a Customer
for technical, operational, legal or other reasons.
3.4 The Customer acknowledges that fair use restrictions and limitations
may apply to elements of the Service, as stipulated on the Service
application form.

4. Terms of the Service

4.1 The Service offered is subject to the availability of deployment in the
area of Customer premises.
4.2 Internal/External Shifting of Service: The Customer may shift the
Service from one point to another, internally and externally, upon
giving Etisalat at least fourteen (14) days written notice. Standard
internal/external shifting charges will apply. External shifting will take
place subject to the availability of Service in the area requested by the
Customer.

5. Service Commencement
5.1 These Terms and Conditions come into effect and shall bind the
Customer on and from the date on which the Customer submits
a signed Service application form or otherwise completes the
subscription process with Etisalat (which may include the payment
of a deposit), whichever is earlier.
5.2 The minimum period of subscription for the Service (Minimum
Term) shall commence upon Etisalat activating or otherwise making
the Service available to the Customer. Etisalat will use reasonable
efforts to notify the Customer when the Service has been activated.

6. Period of Hire
6.1 The Minimum Term for the Service is 12 months.
6.2 During and, if applicable, after the Minimum Term, the monthly rental
Fees for the Service apply.
6.3 Upgrading bandwidth during and after the Minimum Term is possible
without additional charges.
6.4 In case the Customer downgrades bandwidth during the Minimum
Term, the Customer shall pay any benefits received during the
Minimum Term (such as but not limited to Device(s) included in the
package, free installation, free modem, Domain Name registration and
any period of waiver of the monthly rental Fees) if these benefits did
not apply on the downgraded bandwidth at the time of subscription.
6.5 The monthly rental Fees shall be billed monthly in advance and
additional out of bundle charges shall be billed monthly in arrears. The
monthly rental Fees will be prorated from the date at which upgrading
and downgrading is actually effected by Etisalat.

10.3 All VoIP Services that use the Public Internet are prohibited as per
TRA VoIP policy. This includes but is not limited to the Service or any
software or hardware that uses the Public Internet as a means of
communication.
10.4. Public Internet Access Providers: The Customer may provide public
internet access (wireless or fixed) free of charge or for a fee only if
such Customer is subscribed to the solution from Etisalat, deployed
for the identification of end-users in accordance with regulatory
requirements.

11. Planned and Unplanned Outages

11.1 The Customer acknowledges that Etisalat cannot guarantee a faultfree Service and that the quality of Service may be affected by
factors beyond the control of Etisalat. Etisalat does not guarantee
that the Service will be available in all areas of the UAE at all times
or that there will be no interruptions to the Service.
11.2 The Customer acknowledges that from time to time Etisalat
may carry out maintenance or testing to its network, or rectify
network breakdowns, or there may be unplanned outages for any
reason which may cause interruption to the Service. Etisalat will
use reasonable endeavours to promptly repair any faults within its
network, and to minimise the period of any unplanned outage. The
Customer acknowledges that Etisalat may change the technical
specification of the Service, provided that any changes do not
materially affect the substance or the performance of the Service.
Etisalat will endeavour to keep Service suspensions or disruptions to
a minimum and shall, where reasonably practicable to do so, give the
Customer advance notice.

12. Charges, Billing and Payment

Charges

b) If the Customer ceases the Service or Domain Name for any

reason, the Customer remains liable to pay the Fees for the full
period (the minimum period of hire for the Domain Name is one
year and Domain Names are automatically renewed on a yearly
basis).

12.1 The Customer agrees to pay all the charges for the Service within the
due date specified on the bill issued by Etisalat.

c)

12.3 The monthly rental Fee shall be billed monthly in advance and
additional out of bundle or over limit charges, shall be billed
monthly in arrears. Such bills may include other Etisalat services the
Customer is utilising, together with past arrears and charges.

As part of the Service, the Customer may be able to set up its own
website(s). The Customer will be responsible for the material that
it or anyone else puts on the Customers website(s). The Customer
must include contact details (e.g. email address) clearly on its
website(s).

8. Access to and Preparing the Premises

8.1 The Customer agrees to prepare the premises and provide Etisalat with
reasonable access to the premises.
8.2 The Customer shall, whenever required by Etisalat, ensure that
Etisalats authorized personnel are permitted to enter any premises
occupied or controlled by the Customer at such time as may be
specified by Etisalat and to remain on such premises for such period as
may be required to carry out any inspection, repair or testing purposes
relevant to the provision of the Service.

9. Misusing the Service

9.1

10.2 The Customer shall not be entitled to transfer the Service, assign or
otherwise dispose of the Service without the prior written approval
of Etisalat.

The Customer shall not use or utilise or allow the use or utilisation of
the Service for:
9.1.1
Persistently sending messages causing any threat,
harassment, annoyance, inconvenience or needless, anxiety
to any person whosoever.
9.1.2 To spam or to send or provide unsolicited advertising or
promotional material or, knowingly to receive responses to
any spam, unsolicited advertising or promotional material
sent or provided by any third party.
9.1.3 Gaining or attempting to gain access to any computer
systems connected to the Internet or to any private
information or resources without the written approval of the
owners or holders of the rights to such systems, information
or resources.
9.1.4 Infringing any copyright or other intellectual property rights
to any information or resources or posting any copyright
material to any newsgroup, forum or mailing list without the
explicit permission of the copyright holder.
9.1.5 Any criminal or unlawful purpose, such as but not limited to:
vice, gambling or obscenity or for carrying out any activity
which is contrary to the social, cultural, political, economic
or religious values of the UAE.
9.1.6 Any purpose that is contrary to or conflicting with such
regulatory rules or policies as is issued by Etisalat or other
competent authority from time to time.
9.1.7 Posting or transmitting any message that is libelous,
defamatory or which discloses private or personal matters
concerning any person. The Customer shall not post or
transmit any message, data, image or programme which is
indecent, obscene or pornographic.
9.1.8 Posting or transmitting any message that is harmful,
threatening, abusive or hateful. Etisalat reserves the right to
take such action as it deems appropriate in cases where the
Service is used to disseminate statements that are deeply and
widely offensive and/or harmful.

9.2 The Customer agrees to take all reasonable steps to make sure that
this does not happen. Violation to the above shall trigger legal
remedies as well as disconnection of the Service and / or termination
of the Agreement.

12.2 The Customer acknowledges their responsibility for all charges

incurred in using the Service including those incurred without the
knowledge or permission of the Customer.

12.4

The monthly rental fees and other charges included will all be
computed on a pro rata basis from the date of subscription until the
date of the first bill. Thereafter, starting from the next bill cycle the
full monthly rental will apply and the Customer will be given all the
included units in the package.

12.5 Where the Customer terminates the Agreement before the expiry of
the Minimum Term, the exit charges referred to in Clause 15.2. will
apply.

Billing
12.6 Bills will be issued either electronically or in hard copy. Hard copies
of bills will be available upon request.
12.7 The bill served shall be final and conclusive evidence for the amounts
due by the Customer.
12.8 If a Customer fails to pay his bill within the period specified in 12.7,
Etisalat may temporarily suspend service to the Customer, without
prejudice to Etisalats right to recover any amount which may be due
at the time of suspension or which may accrue during the time of
suspension.

Payment
12.9 Bills issued by Etisalat for the provision of the Service must be paid
to Etisalat within 14 days of the date of such bill or by the second
day of the month following the date on which the bill was rendered,
whichever is the later.
12.10 Etisalat is entitled to suspend, disconnect or terminate any part
or all of the Service and remove any Etisalat equipment from the
Customers premises in the event the Customers payment is overdue,
or if the Customer has exceeded their billed and/or unbilled credit
limit. Failure to receive bills does not constitute a valid reason for
non-payment.
12.11 Etisalat will endeavour to give the Customer warning prior to
disconnection of the Service for non-payment of its bills or for
exceeding the applicable credit limit and an opportunity to rectify
the outstanding amount before disconnection.
12.12 Etisalat may collect a deposit or advance payment to cover the cost
of the Service and apply a credit limit for out of bundle usage of
the Service. Etisalat may carry out credit reference checks on the
Customer as deemed necessary.
12.13 A request from the Customer to migrate a Service account or vary
their subscription to the Service shall be deemed an authorization to
Etisalat to transfer all its respective credits, dues and obligations in
relation to the Service.
12.14 Etisalat reserves the right to revise the charges and billing practices
for the Service. Subject to the provisions of this clause, where the
charges for the Service are proposed to be increased, Etisalat will
give a minimum of 28 days notice to the Customer and provide
the Customer an opportunity to terminate the Agreement without
penalty before the price increase takes effect. If a discounted price
or loyalty points/optional features have been supplied following the
Customer subscribing to the Service, the relevant exit fee for the
device or loyalty points/optional features will remain payable.

10. Conditions of Use

13. Disconnection and Termination of the Service

by Etisalat

10.1 The Customer should be responsible for ensuring that access is

limited to their employees and for permitted use at their premises
only.

13.1. Etisalat may suspend or disconnect the Service and / or terminate

the Agreement when there is an unpaid balance or dues from the
Customer.

13.2 The Service shall be disconnected or terminated, without notice, for

any violation of any law, rule, regulation or policy of any government
authority having jurisdiction over the Service, or by reason of any
order or decision of a court or other government authority having
jurisdiction that prohibits Etisalat from furnishing the Service.
13.3 With the exception of the situations described in Clause 13.2,
Etisalat will notify the Customer and (if applicable) give him/her
the opportunity to rectify the situation prior to any suspension,
disconnection or termination of the Service.
13.4 Etisalat shall recover any reasonable costs and expenses incurred
in the implementation of such suspension or disconnection, and
Etisalat may charge a fee to reactivate the Service. Etisalat will make
available details of reconnection fees, if applicable, on its website.

14. Cancellation of Application for the Service

14.1. When the Customer cancels an application for the Service prior to the
start of installation, Etisalat may collect such Fees as may be deemed
appropriate by Etisalat to cover preliminary cost already incurred by
Etisalat.
14.2. When installation of the Service (e.g. line plant, switching
programming, equipment configuration) has started prior to the
cancellation, a charge equal to the cost incurred by Etisalat may
apply, but in no case shall such charge exceed the charge for the
applicable installation charge. Installation is considered to have
started when Etisalat incurs any expense in connection with the
Customers order that would not have otherwise been incurred.

15. Termination by the Customer

a period of less than 3 months, three times the monthly rental Charge;
and (b) a maximum aggregate liability in any 12 month period of 15%
of the total amount of the Charges paid by the Customer and received
by Etisalat during such 12 month period.
18.2 Etisalat shall not be liable to the Customer, or any User(s), for any
loss of business, loss of business opportunity, loss of revenue, loss
of profits, loss of anticipated savings, loss of goodwill, business
interruption, wasted expenditure or for loss of any other economic
advantage however it may arise, or for data loss or data corruption,
or for any indirect, punitive, special, incidental or consequential loss
suffered by the Customer or any User(s).
18.3 Etisalat shall not be liable to the Customer or any User(s):
a.

for temporary non-availability of Etisalats Network;

a. for loss, late receipt or non-readability of any message or

communication;
b.

for any defects, malfunctions or delays connected in any way with the
provision or use of Content;

c.

for any order from third parties made by a Customer or User, using the
Services;

d.

for failure to provide a Service due to unforeseen reasons or reasons

beyond the control of Etisalat; or

e.

for unauthorized access to or theft, alteration, loss or destruction of

the Customers or any User(s) applications, Content, data, network or
systems.

18.4 This Clause (Limitation of Liability) shall survive the premature

cancellation, termination and/or expiration of the Services.

15.1 Customers may terminate the Agreement upon providing thirty (30)
days prior written notice to Etisalat.

19. Services via Contact Centre/ Etisalat 4me/

IVR System

15.2 In case the Agreement is terminated within the Minimum Term, the
Customer shall pay for any benefits received during the Minimum Term
(e.g. free installation, free modem, Domain Name registration, waiver
of any monthly rental Fees) and one months rental exit penalty plus,
device(s) included in the package as, ((AED 200 + 1st Bundled Device
rental) x remaining months of the Minimum Term) + ((AED 200 + 2nd
bundled Device rental) x remaining months of the Minimum Term

a) If the Customer subscribes to any of the Service through Contact

Centre/Etisalat 4me/IVR System, this subscription shall be legal
and binding on the Customer with immediate effect. Subscription
implicitly means that the terms of the Agreement are acceptable.

15.3 For Additional Devices the exit charge is calculated as follows:

15.3.1 Where the Customer has subscribed to the 24 months
payment term, for each Additional Device, monthly rental for
the additional device x remaining months of the Minimum
Term, except for Laptop i3 and the Galaxy tablet, where exit
charges will be AED 100 x remaining months of the Minimum
Term.
15.3.2 Where the Customer has subscribed to the 36 months
payment term, for each Additional Device, monthly rental for
the additional device x remaining months of the Minimum
Term.

16. Customers Responsibilities

16.1 The Customer shall pay Etisalat the monthly rental Fees and other
Service charges on a timely basis as specified in the monthly bills.
16.2 The Customer is liable for the use of the Service made from the
Customers premises. Unauthorised attachments to or interference
with the telecommunications equipment provided or authorised by
Etisalat is not permitted.
16.3 The Customer is liable for the loss or damage, with or without their
knowledge or permission, to any equipment at their premises that is
owned by Etisalat.
16.4 The Customer shall pay to Etisalat on demand, the amount of damage,
beyond fair wear and tear, to Etisalats equipment. If any equipment
shall suffer any fault or damages as a result of any act or omission,
the Customer shall pay to Etisalat double the cost of repairs of such
equipment and shall undertake in writing not to mishandle or abuse
the equipment any further.
16.5 The Customer shall agree to comply with all applicable laws, rules and
regulations in connection with the Service.
16.6 The Customer agrees to notify Etisalat if he moves or otherwise
changes his or her address information or contact details.
16.7 The Customer shall protect the secrecy of any password assigned
to him at all times and shall ensure that the same is not revealed
or disclosed in any manner whatsoever to any person or persons
whomsoever. The Customer shall be fully responsible for and shall
bear all charges, losses, damages arising from any use of his users
identification and/or password howsoever the same may arise.
16.8 The Customer shall at all times use only his own ID and password for
accessing the Service. The Customer should change his password from
time to time to ensure security.
16.9 The Customer shall be solely responsible for the data retrieved, stored
or transmitted through the Service.

17. Etisalats Responsibilities

17.1 Etisalat will carry out preliminary tests on the physical lines to ensure
that Customer premises area is enabled.
17.2 Etisalat reserves the right to disconnect or limit the Service when
necessitated by conditions beyond its control, or when the Service
is used in violation of the provisions of these Terms and Conditions,
Etisalats policies and procedures or the law.
17.3 Etisalat reserves the right to disconnect or limit the Service, or to
impose requirements as required to meet changing or statuary rules
and standards, or when such rules and standards have an adverse
effect on the interest of Etisalat, as determined by Etisalat in its
reasonable judgment.
17.4 Etisalat reserves the right to change Service parameters as deemed
required to meet improvements, enhancements or expansion of the
technology.

18. Limitation of Liability

18.1 Subject to the rest of the provisions in this Clause (Limitation of

Liability), the liability of Etisalat (including its employees, agents
or sub-contractors) to the Customer arising in connection with the
Agreement under any legal construct shall be limited to: (a) per event
or series of connected events, the amount of the Fees paid by the
Customer and received by Etisalat in respect of the particular Service
that is the subject matter of a claim in the 3 month period immediately
preceding the event in which any such liability accrued, or where the
particular Service at the time of the event of loss has been provided for

b) The Customer shall be solely responsible for the correctness of all

information available for the Contact Centre/Etisalat 4me/IVR
System at the time of applying for subscription and when utilising the
Service. Any such information shall be deemed legal and binding on
the Customer.
c)

Etisalat reserves the right to reject any subscription or access to the

Service if it finds out that information provided by the Customer is
incorrect/ inaccurate. The Customer shall then have no legal rights to
claim such subscription or to apply for the Service.

20. Suggestions from subscribers

Etisalat welcomes suggestions from the Customer related to the
introduction/development of the Service etc. However, the Customer shall
be fully responsible for the genuineness of any such suggestions. Etisalat
does not assure adoption/ enforcement of such suggestions nor does it pay
any specific amount against enforcement of any suggestion (unless this is
mutually and specifically agreed upon). Etisalat shall not be held responsible
towards any third party for any claims arising out of any suggestions
introduced or implemented at any time.

21. Amendments
21.1 Etisalat reserves the right to change, amend or reproduce these Terms
and Conditions at any time during the term of the Agreement.
21.2 Etisalat will use reasonable efforts to notify the Customer of any such
changes. Any changes to these Terms & Conditions, excluding price
changes, shall be published on the Website and will be binding on the
Customer from the date on which the updated Terms and Conditions
are published.
21.3 The Customer can obtain a copy of these Terms and Conditions from
any Etisalat Business Centre or by contacting Etisalat on 101 (from
an Etisalat number or 800101 from a non-Etisalat number) or by using
another contact method stated on Etisalats website.

22. Force Majeure

22.1 Neither Party shall be liable for failure to perform its obligations
caused by or resulting from force majeure which shall include, but
not be limited to events which are unpredictable, unforeseeable,
irresistible and beyond the Parties control, such as any extremely
severe weather, flood, landslide, earthquake, storm, lightning, fire,
subsidence, failures or fluctuations in electric power, epidemic,
acts of terrorism, outbreak of military hostilities (whether or not
war is declared), riot, explosions, strikes or other labour unrest, civil
disturbance, sabotage, act or restriction by governmental authorities
or other act or any event that is outwith the reasonable control of the
concerned Party (the Force Majeure Event).
22.2 A Force Majeure Event shall be applicable in the event of:
a. a refusal or delay by a third person to supply a
telecommunications service to Etisalat and where there is no
alternative service available at reasonable cost; or
b.

Etisalat being prevented by restrictions of a legal or regulatory

nature from supplying a Service.

22.3 In such cases Etisalat will have no liability to the Customer for failure
to supply the Service.
22.4 If the Force Majeure Event continues for more than 60 (sixty) days,
either Party may terminate the individual Service affected by the Force
Majeure Event without liability to the other Party.

23. Service Performance

23.1 Etisalat seeks to provide a high quality service, and shall use reasonable
endeavours to resolve any quality of service issues that may arise.
23.2 Etisalat shall use reasonable endeavours to provide the Services
subject to technical and commercial feasibility, and within any
timeframes indicated to the Customer by Etisalat. However, the
Customer acknowledges that all timeframes are estimates and except
where explicitly stated in any applicable Service Level Agreement,
Etisalat shall have no liability for any failure to meet such timeframes.
23.3 Except as expressly set out in this Agreement, Etisalat makes
no warranties, representations, guarantees or conditions of any
nature whatsoever, express or implied, including any warranty,
representation, guarantee or condition of fitness for a particular
purpose, merchantability, title or non-infringement, with respect to
any of the Etisalat Equipment, Etisalat Sold Equipment or the Services,
and all warranties, representations, guarantees and conditions,
expressed and implied, are, to the extent permitted by applicable law,

hereby excluded.
23.4 The Customer acknowledges that speed and consistency are a function
of the wider network architecture of the Internet itself. The Service
is notguaranteed to be fault-free or un-interrupted. Etisalat is not
responsible for any degradation of the Network and Etisalat shall
bear no responsibility or liability in respect of any third party actions
affecting the Network.

24. Customer Information and Privacy Policy

24.1 Before subscribing to the Service, the Customer must satisfy Etisalats
customer identification requirements.
24.2 Etisalats Privacy Policy applies to the Service. A copy of the Privacy
Policy is available on the Etisalats website.

25. Governing Law and Dispute Resolution:

This Agreement, and any issues or disputes of whatever nature arising out
of or in any way relating to it or its formation shall governed by the laws
of the UAE and the Parties submit to the exclusive jurisdiction of the courts
of the UAE.

26. Assignment and Transfers

The Customer agrees that Etisalat may assign or transfer this Agreement or
any of its rights or obligations under this Agreement to an Affiliate or to any
successor company (whether by merger, consolidation or otherwise), or to
any other person or entity at any time. Etisalat shall notify the Customer of
any such assignment or transfer.
The Customers account is provided exclusively for use by the Customer.
The Customer is not allowed to transfer the use of the Service to any third
party. However in the event a necessity arises to transfer the Customers
account to any Affiliate such transfer shall be requested in writing (together
with such supporting documents that Etisalat may reasonably require such
as, a valid trade licence, other corporate documentation and/or supporting
financial information on the new entity). The transfer of the Customers
account shall be done at the absolute discretion of Etisalat. In the event of
Etisalat allowing the transfer of the Customer to a new person or entity the
Customer shall settle all the amounts outstanding and may be required to
provide an additional deposit before any such transfer.

27. Severance
If any provision of the Agreement (or part of any provision) becomes
invalid, illegal or unenforceable, the validity and enforceability of the other
provisions of the Agreement shall not be affected. In such circumstances
the Parties shall negotiate in good faith to amend such provision such that
as amended, it achieves as nearly as possible the same commercial effect, as
the provision which is found to be invalid, illegal or unenforceable.

28. Waiver
Failure to exercise, or any delay in exercising, any right or remedy provided
under the Agreement or by law shall not constitute a waiver of that (or any
other) right or remedy, nor shall it preclude or restrict any further exercise
of that (or any other) right or remedy. No single or partial exercise of any
right or remedy provided under the Agreement or by law shall preclude or
restrict the further exercise of that right or remedy.

29. Etisalat Contact Centre

The Customer may contact Etisalat to discuss the Service by calling 101
(from an Etisalat number, or 800101 from a non-Etisalat number) or by
using one of the other contact methods stated on Etisalats website.

30. Language:
In the event of inconsistency or discrepancy between the English language
version and Arabic language version, the Arabic language version will
prevail,