TRUNG TM O TO NGOI NG 24H / 0963 236 296

READING TEST
In the reading test, you will read a variety of texts and answer several different types of reading
comprehension questions. The entire reading test will last 75 minutes. There are three parts, and
directions are given for each part. You are encouraged to answer as many questions as possible
within the time allowed.

Part 5
Directions: A word or phrase is missing in each of the sentences below. Four answer choices
are given below each sentence. Select the best answer to complete the sentence. Then, mark the
letter (A), (B), (C), or (D) on your answer sheet.

101. The supervisor halted work on the

_____ line yesterday afternoon so that the
maintenance crew could inspect the
malfunctioning machinery.
(A) assemble
(B) assembling
(C) assembled
(D) assembly
102. Mr. Astle, who runs groceries in several
areas,______ a member of the London
Society Club for over 30 years.
(A) is
(B) was being
(C) has been
(D) is being
103. Trans Atlantic Inc. tour guides are
_____to be the most knowledgeable and
friendly in the tourist industry.
(A) consider
(B) considered
(C) considering
(D) considerable
104. Visitors are not allowed to park in the
apartment parking lot unless they have
obtained a parking _____from the security
office.
(A) division
(B) permit
(C) space
(D) permission
105. Having discussed the benefits package
with the company's top executives for several
hours, the union negotiators finally made
a_____.
(A) facility
(B) breakthrough

(C) operation
(D) edition
106. Corporate executives who are unwilling
_____ calculated risks occasionally seldom
manage to reach the very top.
(A) at taking
(B) taken
(C) took
(D) to take
107. Unfortunately, we will have to change
all the dates and times_____ on the itinerary
I sent you for Mr. Fourie's visit.
(A) list
(B) listing
(C) lists
(D) listed
108. The plan to utilize direct marketing
techniques _____ from the recommendations
made in Ms. Matai's research report.
(A) involved
(B) revolved
(C) devolved
(D) evolved
109. VH Telecom spokesman, Greg Hollis,
predicted that the company's performance
would be even ______next quarter.
(A) strong
(B) strongly
(C) strength
(D) stronger
110. The state government today_____ a
study showing that the standard of living
across society has improved markedly over
the last 2 years.
(A) released
(B) enticed
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(C) avoided
(D) grasped
111. Although he is very experienced, Gavin
Hastings won't be promoted because he is
not _____appropriate for the executive
position.
(A) advised
(B) forced
(C) given
(D) deemed
112. The Federal Reserve Bank managed to
keep inflation low _____the period that the
economy was in recession.
(A) throughout
(B) among
(C) without
(D) beside
113. _____ his public speech on the new
taxation plan, the governor answered many
questions from concerned citizens.
(A) During
(B) For
(C) Without
(D) By
114. _____ you require any assistance during
your trip, please don't hesitate to contact
Maison Travel.
(A) Unless
(B) May
(C) Whatever
(D) Should
115. Before _____the following program on
your computer, please make sure you have
read all of the relevant terms and conditions.
(A) install
(B) installed
(C) installing
(D) to install
116. Provided that Ms. Cunningham is
willing to work cooperatively on the project,
Mr. Phillips will be assigned to help _____
collate the research results.
(A) she
(B) her
(C) hers
(D) herself

117. International analysts doubt that the

Vietnamese economy will be able to_____ an
annual growth rate of 9% for very long.
(A) sustain
(B) reveal
(C) contend
(D) polarize
118. Even though the finance executive
didn't personally authorize the illegal
purchase, he is _____responsible for the
actions of everyone on his team.
(A) ambiguously
(B) temporarily
(C) indirectly
(D) thickly
119. An extra customer service training
session will be held before work tomorrow
morning for _____who were absent from
Friday's seminar.
(A) them
(B) those
(C) these
(D) which
120. The freelance journalist will email a
_____draft of the article to The International
Roundup's editor, Lesley Haggis.
(A) fundamental
(B) traditional
(C) chief
(D) preliminary
121. The company directors decided not to
follow _____ advice that the financial
consultant gave them.
(A) an
(B) those
(C) the
(D) every
122. The CEO still hasn't explained the
reason _____ he rejected the proposal to
purchase additional production facilities.
(A) when
(B) for
(C) why
(D) throughout
123. In accordance with Fed line Bus Co.'s
safety policy, please _____that your seatbelt
is fastened at all times while on board.
(A) ensure
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(B) prove
(C) immunize
(D) endorse
124. The paper factory in Slough, which
employs over 3,000_____ , has been in
operation for more than 50 years.
(A) locations
(B) locals
(C) local
(D) localize
125. A specialist mediator was brought in to
help the two parties solve their dispute over
the real estate contract _____.
(A) quickly
(B) quicken
(C) quicker
(D) quickest
126. The airline will _____all passengers on
flight PA08 to Amsterdam of the delay in the
departure time.
(A) report
(B) explain
(C) notify
(D) convey
127. The hospital has a backup _______ just
in case there is a power failure or a civil
emergency.
(A) generate
(B) generating
(C) generator
(D) generation
128. _____ the fundraising auction has
already been sold out, anyone who wants to
donate money to the charity can do so by
contacting the donations manager.
(A) Despite
(B) Although
(C) Rather
(D) During
129. Ms. Bendali is excited at the prospect of
leading the company's main product_____in
New York.
(A) opportunity
(B) advancement
(C) promotion
(D) benefit

130. Keith Branson, the secretary of the

company's social committee, will book the
_____ for the annual company banquet.
(A) place
(B) venue
(C) scene
(D) position
131. At Jack's Kitchen, we sell top-quality
knives
and
cooking
equipment
at
surprisingly _____ prices.
(A) afford
(B) affording
(C) affordable
(D) affordability
132. After days of wild fluctuation on the
international monetary markets, analysts
described yesterday's trading as relatively
_____.
(A) light
(B) lighten
(C) lightly
(D) lit
133. Members of the Kentucky Library are
only allowed to_____ up to 10 books, tapes
video or CDs at any one time.
(A) lend
(B) exploit
(C) loan
(D) borrow
134. The electronics firm's sales have
increased _____over the last decade,
increasing from around $25 billion in 1997 to
over $700 billion today.
(A) steady
(B) steadily
(C) steadiness
(D) steadfast
135. The senator was grateful for the
opportunity to confront his detractors
and_____ some important questions.
(A) answer
(B) answered
(C) answering
(D) answers
136. The warranty for the Campus Stock fax
and copier will be considered invalid if the
machine is _____ handled by a customer.
(A) improperly
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(B) insufficiently
(C) dishonestly
(D) unfittingly
137. Foreigners who visit the United States
on a tourist visa must leave the country
within three months, _____ they will face
deportation.
(A) and
(B) or
(C) so
(D) but
138. _____, the IT technicians should be able
to recover most of the data that was lost
when the server malfunctioned.
(A) Fortune
(B) Fortunate

(C) Fortuitous
(D) Fortunately
139. Miniature figures made _____plastic are
considered safer than wooden or metal toys.
(A) in
(B) at
(C) of
(D) up
140. The human resources division is
currently _______ the possibilities of
employing more college interns next
summer.
(A) glancing
(B) exploring
(C) viewing
(D) watching

PART 6
Directions: Read the texts on the following pages. A word or phrase is missing in some of the
sentences. Four answer choices are given below each of these sentences. Select the best answer to
complete the text. Then mark the letter (A), (B), (C), or (D) on your answer sheet.
Questions 141-143 refer to the following email.
From: Tom Knight, Portsmouth Community Board Chairman <t_knight@pcb.oruk>
To: Gregor Berkov, Public Conscience <bravegregor@publicconscience.com>
Dear Gregor,
I am writing to express my _____again for the work your firm did in promoting our appeal. Thanks to
141. (A) ambivalence
(B) dissatisfaction
(C) gratitude
(D) condolence
the outstanding effort you made in publicizing our cause, we have been able to collect over $100,000 in
donations.
This should be enough to _____the cost of building the new youth center downtown. With the
142. (A) estimate
(B) charge
(C) cover
(D) account
serious and growing concerns over youth crime and gangs, our community badly needs a fun and safe
facility for young adults to hang out at.
We would be delighted to use your consulting services again in the future. I will also be happy to
recommend your firm to _____potential clients.
143. (A) other
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(B) another
(C) others
(D) the other
Thank you,
Tom Knight
Questions 144-146 refer to the following advertisement.
Living interiors Home renovation made easy!
Living Interiors is the one-stop shop for all your building and renovating needs! Those searching for
inspiration or basic advice on how to enhance the look of their home should look no further than Living
Interiors' specialist Renovation Consultants. Our consultants are all friendly, highly-trained
professionals _____ have a great deal of knowledge and expertise.
144. (A) which
(B) who
(C) what
(D) this
On the other hand, Living Interiors also has plenty to offer more ------- renovators as well. With top
145. (A) season
(B) seasonable
(C) seasoned
(D) seasoning
quality and reasonably priced building materials, paint and wallpaper, interior fabrics and accessories,
builders and experienced home renovators won't. need to look anywhere else!
Living Interiors is the place to go for renovators _____ of innovative ideas, useful advice and
146. (A) needless
(B) in need
(C) necessary
(D) by necessity
affordable materials. Visit your local Living Interiors today!
Questions 147-149 refer to the following notice.
Attention Museum Patrons.
We would like to give you advance notice about a temporary closure of the National Museum.
There _____a major ceremony for veterans of World War II in the main gallery at dawn on Friday,
147. (A) was
(B) will be
(C) would have been
(D) has been
April 17. Admission to the event is by invitation, with spaces reserved for public figures and veterans
and their families only.
_____ , the museum will be closed to the general public for the entire morning. The museum will not
148. (A) Accord
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(B) Accordance
(C) According
(D) Accordingly
reopen for normal business until 12:30 p.m. in order to give the staff time to clean up after the _____
149. (A) function
(B) instance
(C) issue
(D) situation
We would like to apologize to our regular patrons for the inconvenience. However, I trust that you will
all realize how important it is to honor our war heroes in an appropriate manner. Thank you for your
understanding in this matter.
Questions 150-152 refer to the following article.
Protestors Disrupt Energy Conference
Environmental activists yesterday protested outside the Matheson Convention Center in Chicago where
the annual Energy Summit was being held. The summit, a high-profile event that attracts the top
executives from across the gas and energy industry, _____for over two hours while 2,000
150. (A) delayed I
(B) was delayed
(C) had delayed
(D) delays
protestors clashed with police outside.
The protestors initially managed to force the police back and even moved to within a few meters of the
conference room that was hosting the forum. Fearing for the safety of the delegates, the convention
center's security staff ordered that the room be _____
151. (A) decorated
(B) evacuated
(C) occupied
(D) locked
A lithe over two hours later, as the protest outside died down, delegates returned to the convention
center to resume the forum. The police arrested and charged a small group of protesters afterwards.
The protestors deliberately targeted the forum as part of their campaign against the alleged
environmental _____caused by power companies. They claim that coal and oil power stations
152. (A) coalition
(B) destruction
(C) promotion
(D) integration
throughout the country destroy wildlife habitats and contribute significantly to air and water pollution.

Part 7
Directions: In this part you will read a selection of texts, such as magazine and newspaper
articles, letters, and advertisements. Each text is followed by several questions. Select the best
answer for each question and mark the letter (A), (B), (C), or (D) on your answer sheet.
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Questions 153-154 refer to the following advertisement.

Announcing Gunnison Motors' Annual January Mega Sale!
That's right. It's the beginning of a new year, and that means great deals for you! Gunnison Motors is
slashing prices on all 2006 car and truck models to make room for our new inventory.
We have everything you could ask for. Whether you're interested in a gas-saving small sedan, or a
powerful and roomy SUV, you've got to come check out our selection.
Buy now and receive incredible financing options on all of our vehicles. You'll pay absolutely nothing
for the first 12 months, with no interest! You can't beat a deal like this. So don't miss the Gunnison
Motors' Annual January Mega Sale!
153. For whom is this advertisement intended?
(A) Owners of 2006 trucks
(B) Someone who wants to buy a used car
(C) A person in need of a new vehicle
(D) Car factory workers

154. Why is the sale being held?

(A) To clear out the dealer's old vehicles
(B) To promote brand-new models
(C) To celebrate the business's anniversary
(D) To attract customers in a new region

Questions 155-156 refer to the following document.

WORLD CIRCLE TRAVEL AGENCY
Travel Itinerary
Traveler(s): Zachary Sturgis
Below is the itinerary for your upcoming trip. Thank you for booking your tickets through World
Circle Travel Agency.
Date
12/12/07
12/18/07
12/27/07
01/05/08
01/15/08

Airline and
Departure
Flight
City
Number
British Sky London
#114
European
Copenhagen
Air #77
European
Stockholm
Air #4068
Air Eastern Vienna
#603
British Sky Istanbul
#82

155. About how long will Mr. Sturgis be

away London?
(A) One week
(B) Three weeks
(C) One month
(D) Three months

Arrival City

Depart Time

Arriv. Time

Copenhagen

07:25

10:55

Stockholm

09:00

09:45

Vienna

08:10

11:55

Istanbul

10:40

13:50

London

23:10

05:30

156. At what time does Mr. Sturgis leave

from from Stockholm?
(A) 8:10
(B) 9:45
(C) 10:40
(D) 11:55
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Questions 157-159 refer to the following email.

Attention all Freemont City Literature Society members:
We are happy to announce the upcoming appearance by Allie Garcia at the Freemont City Auditorium
this Thursday at 7:30 p.m. As you know, Ms. Garcia is the award-winning author of the novel Life on
the Sea. She will be speaking about the art of imaginative fiction writing and will stay for a cocktail
reception afterwards.
As usual, members of the Freemont City Literature Society enjoy half off on tickets to events at the
Freemont City Auditorium. Just remember to bring your membership card with you to the event. We
hope to see you at the auditorium on Thursday evening to take advantage of this amazing opportunity.
157. Why was this email written?
(A) To notify members of a meeting cancellation
(B) To discuss preparations for a cocktail
reception
(C) To announce the publication of a book
(D) To inform members of a special event
158. What is taking place at the Freemont City
Auditorium?
(A) A literature society presidential election

(B) A talk on creative writing

(C) A seminar about an author
(D) A private dinner party
159. What will Freemont City Literature
Society members receive?
(A) Discounted admission
(B) Free copies of a novel
(C) New membership cards
(D) The author's autograph

Questions 160-161 refer to the following notice.

After continuing supply difficulties with Aspen Utilities, the residents' association board has decided to
contract a more reliable utilities provider. From now on, Chambers Inc. will handle all iour gas and
electric needs. Representatives from Chambers will visit here for a routine safety check next week.
They will inspect every apartment in order to ensure that the gas and electric connections are secure.
Please check the notice board tomorrow. We will post a timetable then indicating the days when each
building will be inspected. You will need to make sure that someone is at home between 4 p.m. and 7
p.m. on these particular days.
IThank you,
I Pine Apartment Residents' Association
160. For whom is this notice intended?
(A) Local business owners
(B) Executives from Aspen Utilities
(C) Representatives from Chambers Inc.
(D) Occupants of the Pine Apartment

161. What will happen tomorrow?

(A) Routine safety checks will be conducted.
(B) A schedule of events will be announced.
(C) Utilities will be temporarily unavailable.
(D) A meeting agenda will be posted.

Questions 162-164 refer to the following form.

Trenton
Take a moment to tell us how we did. Complete this form and hand it to the cashier for a $5 gift
certificate good at Trenton.
Date: 03/22/08

Time: 6:50

Name of Server: Jeanette

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Is this your first time at Trenton?

RYes
No
Please rate the following (5 = Excellent, I = Poor):
Food Quality
1 2
3
Service
1
2
3
Atmosphere
1
R2
3

R 4

R5

Additional Comments:
The food was good and the service was excellent But I think the atmosphere in the restaurant could be
better. I don't like the decorations on the walls and the carpet on the floor is dirty.
Thank you for helping us better serve you!
162. Where would this form most likely be
seen?
(A) In a cookbook
(B) In a restaurant
(C) In a food magazine
(D) In a gift shop
163. What do customers receive for completing
the form?
(A) A coupon

(B) A free meal

(C) A beverage
(D) A food sample
164. What suggestion did the customer make?
(A) The pattern of the carpet should be changed.
(B) The walls should be painted a different color.
(C) The service should be improved.
(D) The interior should be decorated differently.

Questions 165-168 refer to the following letter.

Belinda Kropf
99 Whirlwind Lane
Sherbrooke, Canada

THOMPSON HOME
APPLIANCES

Dear Ms. Kropf,

We have received your request for a cash refund for the Thompson CX 11 Microwave you purchased
on March 11, 2008. Thank you for including your sales receipt and proof of purchase with your letter.
Unfortunately, we are unable to grant you a cash refund for this product. The terms of the sale specified
that the microwave was not eligible for such a refund. However, we can offer you a credit with our
company in the amount of S179.99, the listed retail price of the appliance, if you choose to return the
product to us. This credit can be used on any items for sale at our stores as well as in our mail order
catalog. You have to return the microwave and receive your credit by June 11.
We sincerely apologize for any inconvenience our product has caused you. We hope you will continue
to think of us for all of your home appliance needs.
Sincerely,
Joe Beam
Customer Care Team
Thompson Home Appliances
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165. Who will receive this letter?

(A) An employee from an appliance manufacturer
(B) A customer who is dissatisfied with a product
(C) A potential client
(D) A store manager who sold the appliance
166. What does the letter say about Thompson
Home Appliances?
(A) Customers are offered warranties on ther
items.
(B) They are the largest producer of microwaves.
(C) Customers can order their products by mail.
(D) Their stores offer a cash refund for all
products.

167. Why has Ms. Kropf's request been

denied?
(A) The purchase terms excluded a cash refund.
(B) The sales receipt was not submitted.
(C) The warranty period has already expired.
(D) There was no proof of purchase.
168. What should Ms. Kropf do to receive a
credit?
(A) Send back the microwave
(B) Apply for it in three months their items.
(C) Ask for it at a local store
(D) Write a letter to the company microwaves.

Questions *169-172 refer to the following memo.

From: Erica Fulton, Operations Assistant
To: Sales Department Employees
Subject: August Sales
Date: September 7
This is Erica Fulton from the vice president's office. I would like to congratulate everyone in the sales
department for making August our best month yet this year. We sold a record number , of one-bedroom
homes last month, which helped bring our total sales to $4,845,860! In fact, over $2.5 million of this
came from sales of one-bedroom homes alone. As you know, sales of one-bedroom homes for the
previous month came to just $1.8 million, and our total sales added up to $4.3 million. From this
comparison you can see why we're so delighted with the results from August!
This achievement is particularly remarkable considering the current downturn in the housing market.
Many of our competitors have had to cut their staffs and scale back operations. Our numbers, on the
other hand, remain strong.
Cheryl Sealey, our CEO, has noticed the tremendous contributions of the sales department and would
like the opportunity to personally thank each and every one of you. This Friday at 3 p.m., there will be
a reception in the cafeteria with Ms. Sealey. Refreshments will be provided. All members of the sales
department are invited to attend.
Congratulations again on your excellent performance last month. Let's keep up the good work!
169. Why did Ms. Fulton write this memo?
(A) To thank employees for their hard work
(B) To discuss trends in the industry
(C) To set a target goal for next month's sales
(D) To warn employees of a downsizing plan
170. What did employees achieve last
month?
(A) Achieving the most sales in the area

(B) Constructing a record number of new

homes
(C) Making the company number one in the
region
(D) Selling more single-bedroom houses than
ever before
171. Around how much did the company
make in sales in July?
(A) $1.8 million
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(B) $2.5 million

(C) $4.3 million
(D) $4.8 million
172. What does Ms. Fulton say about the
housing market?

(A) It will continue to worsen,

(B) It is beginning to improve.
(C) It is presently unfavorable.
(D) It was stronger last month.

Questions 173-175 refer to the following news report.

Race Too Close to Call
With the election for mayor of New Hamburg set for next Tuesday, both candidates are busy making
their final arguments to voters.
The most recent polls show neither candidate with a clear lead. The official New Hamburg Area
Political Poll reported that 48.1% of voters surveyed will vote for Janet Fetters, while 47.5% will
choose Rodney Grunau. The difference between these -figures is within the poll's margin of error.
This campaign has focused primarily on the issue of taxes. "Janet Fetters is what this town needs right
now," said Charles Hodges, a New Hamburg small-business owner. "She's going to lower sales taxes,
and that's going to help local businesses like mine compete with the large corporations that are opening
stores in the area."
Supporters of Grunau, on the other hand, say that social programs are more important than lower taxes.
According to town resident Lisa Gutierrez, "Something needs to be done about the homeless problem
in New Hamburg. We have to work together, with the help of our local government, to make sure every
citizen of this town has a place to live. And lowering taxes isn't the way to do that."
With the numbers this close, the candidates' activities in the next few days vill be very important. Both
have scheduled large public speeches over the weekend.
173. What is this report mainly about?
(A) The performance of the city mayor
(B) An ongoing election campaign
(C) The results of a recent vote
(D) A new political organization
174. What do some supporters of Rodney
Grunau believe?
(A) Taxes are already too low in New
Hamburg.
(B) Homeless people threaten the town's safety.

(C) The town's social problems must be dealt

with.
(D) Political polls should be more reliable.
175. What will candidates do before the
election?
(A) Address voters publicly
(B) Request an additional poll
(C) Visit a homeless shelter
(D) Appear on a TV discussion

Questions 176-180 refer to the following memo.

To: Hawkins & Broward employees
From: Shadi Harb, Head of Finances
Subject: Assistance needed in financial division

H&B

This message is for all employees.

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Due to recent personnel losses in the financial division, several of my teams are now shorthanded. They
are facing many deadlines in the coming weeks, so we do not have enough time to hire additional help.
Therefore, I am asking for volunteers to assist us in certain areas.
In particular, the company budget team needs someone to proofread the annual budget report and make
sure it doesn't contain any minor errors. It is due to be sent out to our shareholders a week from
tomorrow. This is our top priority at the moment.
Another role that needs to be filled is on the financial planning team. They are giving a seminar to
some potential investors next week and they need someone to help them with the preparations. This
work will mainly involve setting up the conference room and helping entertain the investors on the day.
If you have the time to help either of these teams with their duties, please contact me immediately at
office extension 45 or by email at shadi_harbeh&b.com.
We in the financial division appreciate your help.
-Shadi Harb, Head of Finances
176. What is the purpose of Mr. Harb's
memo?
(A) To encourage employees to work overnight
(B) To update the CEO on his projects
(C) To report on the company's budget
(D) To recruit assistance for his department
177. The word "losses" in paragraph 2, line 1
is clients closest in meaning to
(A) defeats
(B) demolitions
(C) departures
(D) debts
178. Why is Mr. Harb unable to hire new
workers?
(A) His team is too busy to spare any time.

(B) He lacks the financial resources.

(C) The CEO has not approved it.
(D) His department is going to disappear.
179. What is the financial planning team
responsible for?
(A) Bringing in investment to the company
(B) Preparing a budget report for shareholders
(C) Assisting the CEO with a monthly schedule
(D) Organizing a seminar for potential
180. What are available employees asked to
do?
(A) Submit an application to Mr. Harb
(B) Sign up for a training seminar
(C) Visit the financial division
(D) Notify Mr. Harb as soon as possible

Questions 181-185 refer to the following news article and email.

Gearing Up for Internet Media Conference
BRUSSELS - Entrepreneurs, investors, and technology analysts are eagerly awaiting the 4th annual
European Internet Technology Forum (EITF) here next week. In the last three years, it has become the
most important showcase for i I groundbreaking Internet technologies on the continent.
This year, everyone will be watching Enrique del Alamo, founder of the Spanish company Phone
Online. Its services include free international long-distance calls over the Internet. Mr. del Alamo says
the company already handles over 3% of all such calls worldwide. Now, he is expected to announce the
introduction of a new service. Analysts have not been given II much information about it, but Phone
Online spokesperson Staci Kim has suggested it will allow users to place calls to cell phones around
the world in addition to land lines.
Other participants at this year's forum will include the president of the Internet solikvare producer
Netwise, Mariska Olin, and American technology expert Dennis Aldrich. Over 1,000 representatives
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from European technology journals are also on the guest list. Investors in attendance will have g[eat
opportunities to conduct research on the countless startup -firms that will be there.
Some see the EITF as evidence of a European surge with the potential of overtaking the US's leading
position in this industry. Others feel that even if this happens, it will not be for many years. But one
thing is sure: the EITF has become the place to be for investors interested in discovering the next supercompany.

Harris Venture Capital Email System

From: Jennifer Chapman
To: Paul Stabler
Subject: Investment opportunities
Hi Paul,
I'm forwarding you an article from this week's Business News Magazine entitled "Gearing Up for
Internet Media Conference." It talks about an event taking place in Belgium next week.
We've been looking for some new startup companies to invest in, and I think the EITF will be a great
place to find them. Can you have someone from your team fly over to Brussels and do research for us?
The financial department will cover all the expenses.
Thanks a lot,
Jennifer
181. What does the article mainly discuss?
(A) The services provided by several companies
(B) The differences between European and US
firms
(C) The features of an upcoming business
gathering
(D) The process of starting a technology
company
182. Who heads a software company?
(A) Jennifer Chapman
(B) Dennis Aldrich
(C) Staci Kim
(D) Mariska Olin
183. Which group will NOT be represented at
the forum?
(A) Cell phone owners
(B) Industry experts
Questions 186-190 refer to the following letters.
Sandra Lacey
716 Johnson Ave.
Elmer, IL

(C) Technology professionals

(D) Investment agents
184. What would Harris Venture Capital like
to do?
(A) Run the EITF
(B) Buy shares in Phone Online
(C) Plan an American technology forum
(D) Fund a promising new business
185. What should Paul Stabler do next?
(A) Order a subscription to Business News
Magazine
(B) Assign an employee to participate in the
forum
(C) Contact the president of Netwise
(D) Send his team's budget report to the financial
department

World Travel Journal

Dear Ms. Lacey,

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TRUNG TM O TO NGOI NG 24H / 0963 236 296

Thank you for being a subscriber to World Travel Journal for the past 12 months. We're sure you've
enjoyed all of the wonderful features of our publication. That's why we wanted to remind you that your
subscription to our magazine will expire next month. Unless you act now, you will no longer receive
World Travel Journal.
Let us tell you what you can expect from the journal in upcoming issues. Next month, we'll be
interviewing travel experts from around the country to learn about their favorite vacation destinations I.
for travelers. And in a few months, in December, we're going to start a new section with tips on how
EL to get the best deals on airline tickets.
You won't want to miss any of these exciting issues, so contact us today to renew your subscription. r
It's simple! Just call us at 1-888-555-9232, or send a letter stating your intention to renew, along with a
check for the amount of $99.50 for another 12 months, to:
World Travel Journal
Subscriptions and Promotions Department '
Attn.: Elliot Hayes ts.
11559 Sprucewood, Caulder, CA
Elliot Hayes.

World Trauel Journeal

Subscriptions and Promotions Department
Attn.: Elliot Hayes
11559 Sprucewood, Caulder, CA
Dear Mr. Hayes:
I recently received notification that my subscription to World Travel Journal will soon expire. Having
considered the matter carefully, I have decided that I would like to renew my subscription. However, I
want to take this opportunity to outline a concern I have with the magazine.
When I first began reading World Travel Journal, I enjoyed the practical travel information included in
each issue. Lately, however, many of the articles have focused on luxury resorts and expensive travel
options. I hope the magazine can go back to being more accessible for those of us who cannot afford
fancy package tours overseas.
I have enclosed my check for $99.50. Please send me a receipt for this amount once the check has
cleared.
Sandra Lacey
186. What is the purpose of Mr. Hayes's
letter?
(A) To inform a customer of a subscription rate
chance
(B) To advertise his company's journal
(C) To notify a customer of her account
travelers status
(D) To apologize for a billing error
187. When will readers first see a feature on
travel packages plane tickets?

(A) This month

(B) Next month
(C) Later this year
(D) Next year
188. Why does Ms. Lacey write to Mr.
Hayes?
(A) To ensure she continues receiving the
magazine
(B) To report a missed issue
(C) To cancel her subscription to a periodical
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TRUNG TM O TO NGOI NG 24H / 0963 236 296

(D) To inquire about his letter

189. What is Ms. Lacey concerned about?
(A) The decision to raise the annual subscription
fee
(B) The lack of content aimed at budget
(C) The feature articles about travel experts
(D) The shortage of articles on overseas

190. What will accompany Ms. Lacey's

letter?
(A) Copies of bills she has received
B) A check for an airline ticket
(C) Payment for her subscription renewal
(D) A receipt for World Travel Journal

Questions 191-195 refer to the following letters.

Suzanne Woodward
Elroy's Burgers Head Office
Wigham Building
Toronto
Dear Ms. Woodward:
The Springfield Consumers' Association recently received numerous complaints about food safety at
Elroy's Burgers' Johnson Street outlet. Individual diners reported several incidents of possible food
poisoning after eating at this location last week. Werecommend that you investigate these claims in a
prompt and efficient manner.
Because this is the first time Elroy's Burgers has been implicated in a food safety problem, we have
decided to issue you a warning. However, if there is a recurrence of this incident, we will contact the
Regional Health Board immediately and inform them of our concerns.
Betty Windsor
Chairperson, Toronto Consumers' Association
Toronto Consumers' Association
112 Millhouse Lane
Springfield, Toronto
Dear Ms. Windsor:
We would like to thank you for your concern about the recent food safety issues at Elroy's, and for the
appropriate way in which you handled the situation. We are pleased that you exercised good judgment
by not involving the health board in this issue.
Of course, the food poisoning incident in question was very unfortunate, and we have generously
compensated the customers who were affected. Customer's health is our primary concern, so we can
assure you that this was a one-off incident.
We conducted an investigation into the problem and established that it was a case of employee error.
On Tuesday, June 1, the workers in the distribution warehouse were negligent, leaving, two boxes of
beef out of the refrigerator for too long. This meat was then distributed to Elroy's Burgers on Johnson
Street, where the customers were affected.
We are taking action to make sure this type of error is never repeated. From now on, we will monitor
all our ingredients from the supplier's processing plant through to the restaurant, ensuring that it
remains refrigerated and fresh at all times. We will also introduce our own new food safety inspections
which will be implemented in all our outlets across the country.
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TRUNG TM O TO NGOI NG 24H / 0963 236 296

We are fully committed to providing our customers with delicious, fresh, healthy and safe food. With
our new policies in operation, our customers and the Consumers' Association should have no more
cause for concern.
Suzanne Woodward
Head of Public Relations
Elroy's Burgers
191. What is the main purpose of the first
letter?
(A) To provide results from a recent consumer
poll
(B) To warn a company about important safety
concerns
(C) To inform the health board of an unhygienic
store
(D) To demand compensation on behalf of
customers
192. The word "implicated" in paragraph 2,
line 1 of the first letter is closest in meaning
to
(A) contributed
(B) involved
(C) supposed
(D) confused
193. What can be inferred from Ms.
Woodward's response?
(A) She does not think the issue is significant.

(B) She regularly deals with food safety

incidents.
(C) She doubts that Elroy's was responsible.
(D) She is relieved the health board wasn't
contacted.
194. Where did the problem stem from?
(A) The distribution warehouse
(B) The processing plant
(C) Elroy's Burgers Head Office
(D) The supplier's delivery truck
195. What change is being implemented?
(A) The negligent employees will be fired.
(B) The company will contract a new meat
supplier.
(C) The Health Board will monitor company
systems.
(D) There will be new in-house food safety
checks.

Questions 196-200 refer to the following email and document.

GTS Advertising Intra-Office Email
To: Joshua Gannon
CC: Anastasia Wilson
Subject: A favor
Dear Mr. Gannon,
I'm sorry to ask you at the last minute, but would you be able to help me out on Friday?
I'm registered for a seminar about Darby Inc.'s new marketing concept. Unfortunately I won't be able to
attend because the executives at United Sports Equipment have scheduled an urgent meeting with me
on Friday. The United contract is extremely important for our company so I cannot afford to miss this
meeting. I was wondering if you might be able to go to the seminar instead of me. I've already checked
with your manager, Ms. Wilson, and she says that you should be available on Friday.
All you would have to do at the seminar would be to collect any handouts and take a few notes. Darby
Inc. has recently adopted a very innovative strategy which we are considering implementing.
It is going to be held downtown in the Compton Building on Friday, November 17, starting at 9 a.m. If
you're happy to fill in for me, I'll call the coordinators and let them know you will be there on my
behalf.
I would really appreciate your help.
James Sandoval
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Date: Friday, November 17

Note taker: Joshua Gannon
Event: Darby Inc. Marketing Strategy Seminar
Notes:
* Host speaker - Deborah Kelly, Senior Marketing Analyst, Darby Inc.
* Ms. Kelly began with an introduction of Darby's traditional marketing strategy.
* She outlined the successes and failures of the traditional strategy.
* Next, Ms. Kelly moved on to Darby's innovative new marketing concept.
* The new strategy involves targeting groups of consumers by first researching the types of websites
they visit most frequently. This data is then analyzed to compile a comprehensive description of the
group.
* Please note that I have attached the handouts which Ms. Kelly distributed at the event. I have
highlighted and annotated some of the most important parts for your) ii interest.
* For more information, check out Darby's website: www.darby.com/marketing.
196. What is the main purpose of Mr.
Sandoval's email?
(A) To inquire about an upcoming training
event
(B) To report the results of a meeting
(C) To discuss the company's marketing
strategy
(D) To request a favor from a coworker
197. What will Mr. Sandoval be doing
during the seminar?
(A) Seeing important clients
(B) Taking a few notes
(C) Collecting handouts
(D) Going to the Compton Building
198. What does Mr. Sandoval offer to do?
(A) Cover the cost of Mr. Gannon's seminar
registration
(B) Get permission from Mr. Gannon's boss
(C) inform the organizers about Mr. Gannon's
attendance
(D) Fill in for Mr. Gannon at an important
appointment
199. Who led the seminar?
(A) Joshua Gannon
(B) James Sandoval
(C) Deborah Kelly
(D) Anastasia Wilson
200. Which topic was NOT addressed at the
event?
(A) An innovation involving consumer research
(B) Darby's old marketing plan

(C) The layout of Darby's website

(D) Darby's new approach to marketing

17