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Conflict and Negotiation

1) Conflict is common in organizations and arises from incompatible goals between individuals or groups. 2) Conflict can be constructive if it leads to new ideas, or destructive if it decreases productivity. 3) There are four levels of conflict - internal, between individuals, between groups, and between organizations.

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Christian Pons Achumbre Lagat
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51 views3 pages

Conflict and Negotiation

1) Conflict is common in organizations and arises from incompatible goals between individuals or groups. 2) Conflict can be constructive if it leads to new ideas, or destructive if it decreases productivity. 3) There are four levels of conflict - internal, between individuals, between groups, and between organizations.

Uploaded by

Christian Pons Achumbre Lagat
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as DOCX, PDF, TXT or read online on Scribd
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CONFLICT AND NEGOTIATION

Conflict is very common and cannot be easily avoided especially when


youre working with different kinds of people. Conflict and Negotiation is a
two-way process that happens within the individuals or groups of an
organization. These two, when handled well, may result to a positive
outcome or development of the organization, and if not, may result to a
serious problem that could place the organization at risk.

In organizations, conflict may be defined as any situation in which


incompatible goals, attitudes, emotions, or behaviors lead disagreement or
opposition between two or more parties.

Conflict can be divided into 2 parts namely

1. Constructive conflict - conflict where in it is healthy and


new ideas can be inferred.
2. Destructive conflict - conflict that is unhealthy and can
decrease work productivity.

There are 4 different levels in conflict.

1. Intrapersonal conflict - The conflict that a person faces


internally or within him/herself.
2. Interpersonal conflict - The conflict that occurs between
2 or more individuals who are in opposition to one another.
3. Intergroup conflict - The conflict that occurs among
group in an organization.
4. Interorganizational conflict - The conflict that occurs
between organizations.

There are 2 sources of conflicts

1. Structural Conflict - nature of the organization and the


way in which work is organized. This includes
a. Specialization
b. Interdependence
c. common resources
d. goal differences
e. authority relationships
f. status inconsistencies
g. jurisdictional ambiguities.

2. Personal Factor - result of individual differences. Some of


these factors include
a. skills and abilities
b. personalities, perceptions
c. values and ethics
d. emotions
e. communication barriers.

Conflicts develop in stages. The stages consist of

1. Antecedent conditions Sets the first stage of conflict


2. Perceived and felt conflicts
a. Perceived Conflict awareness by one or more
parties of the existence of conditions that create
opportunities for conflict to occur
b. Felt Conflicts emotional involvement becomes a
part of the conflict creating anxiety, tension,
frustration, or hostility
3. Manifest conflict conflict process where the conflicting
parties are actively engaged in conflict behavior
4. Conflict resolution or suppression
a. Conflict resolution when reasons for the conflict
are eliminated
b. Suppression superficial or temporary form of
resolving conflicts
5. Conflict aftermath may be positive or negative

Negotiation is the best strategy to resolve complex conflicts. This can


be defined as the process in which two or more parties attempt to reach an
acceptable agreement in a situation characterized by some level of
disagreement.

There are 2 major approaches to negotiation


1. Distributive bargaining wherein the goals of the parties
are in conflict, and each party seeks to maximize its share
of the resources.
2. Integrative negotiation wherein the goals of the parties
are not regarded a mutually exclusive and in which the
focus is on making it possible for both sides to achieve
their objectives.

Negotiation is not an easy process. There are a lot of ways for


negotiation.

1. Preparation and planning.


2. Definition of the ground rules.
3. Clarification and justification.
4. Bargaining and problem solving.
5. Closure and implementation.

Conflict is very common and cannot be easily avoided. Once you want
to progress, there will always be conflict due to different circumstances. You
just have to overcome it in the best way possible. The key is to be always
positive and never panic. Problems can be resolved when you are in a calm
state of mind.

Constructi Destructi Structur Person

Nature of
Sources of

Intraperso
Interorganizatio
Levels Intergro
of Conflict
Conflict
Conflict resolution
or
Perceive
d and
felt of
InterpersonAntecedent Stages
Conflict
aftermath

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