March 2017
March 2017
March 2017
MANHOLE
MARKET
IOWA CONTRACTOR ESTABLISHES A STRONG
NICHE BY BUILDING HIS BUSINESS AROUND
ONE SPECIFIC SERVICE PAGE 22
MONEY MACHINES
Custom vac truck beefs up efficiency
TECH PERSPECTIVE
Pipeline certification is good for your business
SAFETY FIRST
Trenching shortcuts arent worth your life
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FOR
VISITING US
SWITCH FROM CLEANING TO FLUSHING
WITHOUT EVER LEAVING THE PIPE
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42 52
departments
10 From the Editor: Dont Stop Learning
Regardless of your position, the only way to improve is to stay hungry for education.
By Luke Laggis
18 @cleaner.com
Be sure to check out our exclusive online content.
ON THE COVER
CUTTING INTO THE ISSUE FOCUS:
MANHOLE Brad Steenhoek, president of Save Our Sewers
Pipe Bursting Methods and Projects
MARKET in Cedar Rapids, Iowa, has successfully built his
IOWA CONTRACTOR ESTABLISHES A STRONG
NICHE BY BUILDING HIS BUSINESS AROUND
business with a focus on manhole rehabilitation.
MONEY MACHINES: Acoustic technology provides quick assessment
ONE SPECIFIC SERVICE PAGE 22
A G N T
A Corp/Rooter-Man ....................................48
Allan J. Coleman Co. ............................ 13, 57 GapVax, Inc..................................................87 NLB Corp......................................................39 T&T Tools, Inc. .............................................20
TST Sweden AB ...........................................85
General Pipe Cleaners ....................................2 NozzTeq, Inc ................................................62
Your Equipment SUPERSTORE Since 1995
Enz USA, Inc. ...............................................40 Milwaukee Rubber Products, Inc. ...............78 Southland Tool Mfg., Inc. ............................59
F Mongoose Jetters by Sewer Equipment ....55
Mr. Manhole................................................16 Spartan Tool, LLC .........................................88
F. S. Solutions ..............................................51 Sprayroq, Inc. ..............................................38
Go to cleaner.com
Fatboy Outdoors..........................................81
to view the e-zine.
Forbest Products Co.....................................85 MyTana Mfg. Company, Inc.........................29 StoneAge, Inc. ...............................................4
Regardless of your position, the only way to improve is to stay hungry for education
By Luke Laggis
E
ducation is the foundation of all success. The fact that he couldnt see the value in education was frustrating.
I went to college. That doesnt make me smarter than my I was spending money and he was making it, thats for sure. But I was
friends or those of you who didnt, but it exposed me to a lot of paying to learn from some incredibly bright and talented people. Those
new things and taught me a lot about how to learn. I can remember opportunities are invaluable.
one of my friends at the time, a guy Id been friends with in high school, What I see more clearly today is those opportunities dont just come
talking about how stupid college was because I was spending all that money at universities. Theyre all around us. Opportunities to learn and grow are
to listen to professors talk, while he was making money and getting a jump- limitless, if you can recognize them and take advantage of them. Thats part
start that would probably keep him ahead of me forever. of what I learned in school.
I can articulate my thoughts about that a lot better now. At the time, I just It doesnt take a masters degree to clean a sewer lateral, but being a master
thought he was an idiot. What he didnt understand was that I was gaining of anything requires a wealth of knowledge. Education is the foundation of a
foundational skills to build my future. He was learning how to do a job. Both better business and a better life. I can push a cable down a line, but I certainly
are good, but the more you learn, the greater the opportunities youll have. couldnt tackle the job with any degree of skill or proficiency. If youre good
at your job, youve spent a lot of time gaining the knowledge and skill to get
where you are.
This months Better Business column focuses on five ways to keep
learning. Taking responsibility for your education is No. 1 on the list. That
doesnt mean you need to go back to school, but you can still make learning
a priority. There are always new skills, techniques and business strategies
to master. All can improve your business. And there are so many easily
MORE POWER TO YOU accessible resources available. The internet holds a wealth of information.
Your peers can be a tremendous resource. Who better to learn from than the
people whove found success in your industry? Even this magazine is a great
way to stay on top of industry developments, new technology and successful
business practices.
My buddy ended up doing pretty well for himself. He parlayed his well-
The New drilling experience into an opportunity in the oilfields. But he did so because
he was good at his job and found ways to continue improving. Whether youre
taking classes to improve your business acumen or combing through online
Vac-Con trade forums for insight on technical issues you face in the field, education is
VecJet
manufactured
by
the foundation of a better business and a better life.
I hope you see the value in education, and that we can play a role with
these stories.
Enjoy this months issue. C
Vector Thanks For
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THE BEST SERVICE AND
Watch out for the tax consequences of sending your service fleet home with your employees
By Erik Gunn
D
oes your sewer cleaning business have a fleet of company-owned your work crews at their job sites, and more.
service trucks? All those on-the-job miles are legitimate business miles. They qualify for
Dumb question! Of course it does. a deduction on your business federal tax return. (The same is true if you dont
Do you cover a sizeable territory larger than a small town, have a company car but simply make those trips with your personal vehicle; the
say? Chances are pretty good the answer to that is yes, too. only difference is that the deduction for the mileage would be made on your
And do some of your employees drive their service trucks home after personal income tax return not the one your business files.)
work at least sometimes so that the next morning they can drive But some miles you drive every day arent deductible either in the
straight to the days first job without stopping at the shop? company car or in your personal car: the miles you commute back and forth
If your response is another yes well, no surprise there. Especially if from home to work. IRS rules treat those as personal miles.
your business reaches beyond your city limits, or even crosses county lines,
and if your workforce is just as far flung as your customers, that sounds like SERVICE COMPLICATIONS
a commonsense practice. See how this can get complicated with service fleet vehicles?
Suppose your next-town-over employee drives a service truck home from
TAX IMPLICATIONS the shop at the end of every day, and drives back to the shop first thing every
Say that your technician lives 15 miles away in the next town and the morning.
first customer on tomorrows calendar lives in that very same community. Those are commuting trips. Your company cant treat them as business
Isnt it smart scheduling to send Frank to that homeowner right away with a mileage even though theyre driven in your business service truck.
fully stocked truck? But remember one of the reasons you and many service contractors
If your tech doesnt first have to drive to the shop, get his service truck, permit employees to drive service vehicles home is so they can go straight to
then drive back, he could be at the customers home up to a half-hour earlier. that first job and, in all likelihood, home from the days final job.
It can be a great way to save your customers money and time, and help your In that case, the very first leg of the day from the employees house to the
business maximize the number of service calls you can make in a day. first customers location should be counted as commuting miles and therefore
Many contractors may take this practice for granted. If youre one of not tax deductible for your business (the trucks owner). The same is true
them, pay close attention: You need to make sure youre doing it right so that for the last leg of the day: The miles driven from the last customer to the
the IRS doesnt come back to bug you. employees home are nondeductible commuting miles.
Yes, its an obscure problem, but that doesnt make it any less real. As All the other miles in between, from the first customer to the shop to
with many wrinkles in the tax code, what you dont know can hurt you. every other job of the day and to the last customer, are legitimate, deductible
On the bright side, careful but fairly straightforward recordkeeping can business miles.
solve the problem without dropping the basic practice. So you need to make sure that your employee differentiates between
those first and last nondeductible commuting legs and all the other deductible
DEDUCTIBLE OR NOT? travel during the day in performing the job.
Tax attorney Patricia Hintz, a partner at Quarles & Brady in Milwaukee,
counts many small businesses among her clients, and small-business ownership OTHER COMPLICATIONS
runs in her family. But heres another wrinkle: The gas that the tech uses to drive from
Hintz was explaining the broader tax issue of how company vehicles get home to work and back every day. If youre not charging the employee for it,
used day to day when this specific subject came up. Vehicles are a real hot- thats a form of income that must find its way onto your employees annual
button issue, she says. Company fleet vehicles are no exception. W-2 form come tax time.
Whether were talking about a company-owned vehicle or a private vehicle You could charge it back to your employee, but do you really want to send
that an employee uses on the job, issue No. 1 is this, says Hintz: The only tax- a message that makes you, the boss, look money-grubbing? Psychologically,
deductible miles are the ones driven for work. Commuting miles dont count. if for no other reason, its better just to add it to the employees income
A simple example: Suppose you, the business owner, drive a car owned by statement. Its probably easier to manage your records that way, too.
your company. During the day you drive it to meetings with clients, to check on A bigger headache can arise when employees make personal use of the
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A lot of cleaners start out as a one-man operation and many remain
one. Growth is great, but sometimes making a good living and being
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COVER STORY
MANHOLE
MARKET
IOWA CONTRACTOR ESTABLISHES
A STRONG NICHE BY BUILDING
HIS BUSINESS AROUND ONE
SPECIFIC SERVICE
Im now doing about 10 times the revenue I was doing in year one. Basically my business has doubled ev-
ery year, says company owner Brad Steenhoek. Its still kind of a new market and now that Ive been in it long
enough, Im probably one of the lowest-cost operators out there with the highest capacity. A lot of people still
cant do it at our prices because of how were set up.
A recent job in Ames, Iowa, shows how much Steenhoek has been able to grow his business by focusing on
one specific but much needed service.
Save Our Sewers has been doing work in Ames since 2010, but beginning in the fall of 2015, the city had a
single contract that called for rehabbing 650 manholes, both on roadways and grassy areas.
Its by far the largest weve taken on, Steenhoek says. Wed done projects before where it was 100 to 200
manholes, but never 500-plus.
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IT WAS A FULL-BLOWN
REHAB. AFTER SETTING
UP TRAFFIC CONTROL,
AND GETTING
EVERYTHING CUT,
REBUILT AND POURED,
THERE WERE TIMES
WE DID UP TO 11
MANHOLES A DAY. THE
AVERAGE WAS ABOUT
FIVE OR SIX A DAY.
Brad Steenhoek
THANKS
FOR
VISITING
US
THE CIPP GUYS, ALL THEY WANT TO DO IS
CLEAN AND LINE BETWEEN MANHOLES, AND
THEY SUBCONTRACT OUT ALL THE VERTICAL
STRUCTURE WORK. I REALLY DONT WANT TO
GET INTO THE MAINLINE LINING BECAUSE I
DONT WANT TO STEP ON THEIR TOES AND I
DONT WANT THEM GETTING INTO WHAT I DO.
Brad Steenhoek
rehab. Aided by past experience using the Mr. Manhole method effectively in the
city, Steenhoek was the choice when officials decided to do a large-scale project.
The contract called for 421 roadway manholes and another 100 in grassy
areas. Thanks to a fairly mild winter that didnt have too many workdays missed
due to snow or rain, Save Our Sewers had the contract wrapped up in May. And
Ames extended the contract when Save Our Sewers came in under the bid
amount because of savings on concrete use.
Because of the savings of going circular versus a rectangle or square struc-
ture, we were way under on our concrete usage, Steenhoek says. We saved
about $200,000, so they extended it from the original bid quantity and we did
about 650 manholes when it was all said and done.
The complete project finished at the end of June, well under the yearlong
timetable Ames officials wanted to adhere to. Save Our Sewers ran two three-
man crews with Steenhoek working between them. The Mr. Manhole method
was used, as well as other processes and systems like chemical grouting, the
Pro-Ring from Cretex Specialty Products, and Riser-Wrap (GPT Industries).
East Jordan Iron Works out of Michigan supplied manhole frames and covers.
It was a full-blown rehab, Steenhoek says. After setting up traffic con-
trol, and getting everything cut, rebuilt and poured, there were times we did up
to 11 manholes a day. The average was about five or six a day.
THE FUTURE
Save Our Sewers doesnt currently have any plans to expand
ABOVE: P.J. Hachey cuts the top of a concrete chimney beyond the manhole rehab business. Steenhoek says hes still
to the proper height before attaching the cast iron ring
and lid. growing steadily with his sole service offering, and he also doesnt
>>>: P.J. Hachey (left) and laborer Max Rosener move want current allies suddenly turning into competitors.
the top of the new manhole into place with Brad Steen- The CIPP guys, all they want to do is clean and line between
hoek watching.
manholes, and they subcontract out all the vertical structure
work, he says. I really dont want to get into the mainline lining
friendly in Iowa. To do that, Steenhoek looks for because I dont want to step on their toes and I dont want them
opportunities to travel for work outside the usual getting into what I do.
service area (about a 250-mile radius around Ce- In addition to the manhole rehab specialty providing Steen-
dar Rapids) where winter weather doesnt have as hoek a solid livelihood, he views it as his way to practice environ-
much of an impact on manhole rehab. mental stewardship.
Its usually January through March 1. Thats Theres a lot of
normally when I look to travel, when theres snow
on the ground, Steenhoek says.
work out there between
the EPA and the DNR,
featured
For example, in February 2012, he spent and all the water-quali-
equipment
two weeks in Geelong, Australia, because of his ty studies that are going Cretex Specialty Products
800/345-3764
connections with Mr. Manhole. on basically from the www.cretexseals.com
We were setting up installers over there Gulf Region up to the
and a distributor network, and got them going with equipment and training, Mississippi River watershed, Steen- GPT Industries
303/988-1242
and actually went out and did some work. Mr. Manhole handled the equipment hoek says. In Iowa, we have a huge www.gptindustries.com
side of things, but we were the ones who went over there and added the human nitrate issue with fertilizer runoff, so
Mr. Manhole
element to everything, he says. theres a big push to clean up the wa- 419/741-9075
ters. Its the whole country, and were www.mrmanhole.com
(See ad page 20)
BIG PROJECT IN AMES trying to do our part to make it a bet-
The Ames contract the company took on in October 2015 showcases how ter place. C
much Save Our Sewers has been able to benefit from focusing solely on manhole
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By Ken Wysocky
I
nvesting in a custom-built vacuum truck
dedicated primarily to just one customer might
sound like a gamble to some drain cleaning
contractors. But it made perfect sense to Greg
Franklin, the owner of Franklin Sanitation LLC in
Huron, Ohio once he did the math.
The calculation worked like this: It usually
took Franklin Sanitation four employees and
two trucks to clean out clogged drainlines at
the dozens of restaurants located at a large,
364-acre amusement park situated about 10
miles northwest of Huron. One truck pulled
a trailer-mounted water jetter. The other was a
vacuum truck that sucked up sewage emerging
downstream from the jetting point.
But Franklin figured that using just one
truck and only two employees would add up to
significant savings for both his company and the
customer. First of all, it would free up the other
two technicians to service other clients and
generate additional revenue. At the same time,
hed reduce expenses for the customer, creating
incalculable goodwill. Moreover, if the unit had
more vacuum power, the employees could work
Franklin Sanitations customized vacuum truck assembled by Allied Tank has provided profitability gains by allowing the
faster, no longer stymied by periodic losses of company to serve one of its largest customers with a single truck and only two crew members, where it used to take
pressure and the subsequent wait for the system two trucks and a crew of four.
to build up vacuum again.
The solution came in the form of a customized
vacuum truck assembled by Allied Tank. Built on a 2006 International OWNER: Franklin Sanitation LLC, Huron, Ohio
chassis, the unit features a 2,500-gallon debris tank made by Progress Tank, MACHINE: Custom-built vacuum truck on a 2006 International chassis
machines
a Demag pump, a 400-gallon water tank, a high-pressure water jetter made FUNCTION: Cleaning clogged drainlines
money
by US Jetting (4,000 psi at 18 gpm), 500 feet of 1/2-inch-diameter water hose, FEATURES: 2,500-gallon debris tank made by Progress Tank (owned by
and 140 feet of vacuum hose. Wabash National Corp.), Demag pump (500 cfm),
400-gallon water tank, high-pressure water jetter made
The 4018 water jetter is typically a trailer-mounted unit. But Franklin by U.S. Jetting (4,000 psi at 18 gpm), 500 feet of
wanted a high-pressure jetter mounted on the truck for two reasons. First of 1/2-inch-diameter water hose, 140 feet of vacuum hose
all, the toolbox jetters typically found on vacuum trucks are under-powered WEBSITE: www.franklinsanitation.com
for the amusement-park jetting. Second, trailers are too cumbersome to work PRICE: $130,000
with, especially on the grounds of this major amusement park, with its tight
quarters and throngs of customers.
Ive never gotten along with trailers that well, Franklin says. Theyre truck. I also wanted a more powerful jetter because my guys are used to
a pain to hook up and unhook, so I asked them to mount the jetter on the operating stronger jetters and they open lines more easily.
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hink you know all you need to know about mainline inspections, 3. You cant rest on your laurels.
vacuum trucks or CIPP lining? Many skilled people feel they dont Many employees feel that they do not have anything new to learn, and
have anything new to learn in their chosen field, but as soon as you they become complacent. They decide they dont need to put in any more
start thinking that way, you start falling behind. effort and stop striving for success. When you reach a goal, celebrate your
Having employees who will improve themselves over and above company- success, but then identify your next goal and begin to take action. When
sponsored training is critical to a business that wants to innovate and improve. you stop moving forward, you are actually falling behind all the others who
Eleven years ago, Ben got a summer job working in the mailroom at a local continue to move forward.
business before he started college. The company had been in existence for over
60 years and was run by Jack, a longtime employee and company legend who 4. Stay current.
started in the mailroom. Three weeks into the job, as Ben was on his way from You need to stay up to date with industry trends by reading industry
the basement to the top floor, the elevator stopped and who should enter but literature and blogs. If you are seeking or moving into a management position,
Jack. He smiled at Ben, introduced himself, and mentioned that he had started read leadership books and blogs. New trends are frequently entering the
out in the mailroom. As they exited the elevator, Ben asked if Jack had any workplace. You have a choice: be aware of and lead the change, or try to catch
advice for him. up or, worse, resist the change.
Never stop educating yourself, he said. In fact, come into my office and Joining industry and trade associations is another way to become
let me elaborate. I have 15 minutes before my next meeting. educated on current trends.
Jack proceeded to share these five principles for continued education:
5. Respect generational differences.
1. Take responsibility for your education. A big issue in many industries is getting several generations to work well
You alone are responsible for your education. Whether or not it makes sense together. Each generation has different learning and working styles. You have
to invest in a formal education, there are free and for-fee learning opportunities several options for handling this reality. The first is to do nothing since its
available to everyone. The public library and the internet are two examples. your fellow employees responsibility to get with the program. Or you can
Another invaluable source of education is people. Spend time with those leave it to the business leadership to implement a program that will fix the
who can do things that you cant. It may mean volunteering to stay late to problem. The better choice is to educate yourself on the differences between
observe someone, shadowing more experienced employees, or finding a mentor. generations, the issues these differences bring to the workplace, and things
You can also learn by taking on challenging projects or tasks that are above others are doing to address the issues.
your skill level. Discuss help you will need to be successful and your boss may You can use this information to change how you interact and, to the
reward your initiative by providing an experienced staff member to oversee extent you can, help your company improve its processes.
your on-the-job training.
You can learn pretty much anything if you work hard at it. What happened with Ben?
Ben took Jacks advice to heart. After graduating from college, he got a
2. Dont expect entitlements. job with another company in another field. His education did not stop when
Time in service should be no guarantee of advancement in a successful he left school. He subscribes to industry and management blogs, has joined
business. It is what an employee learns with his or her experience that his industry association, seeks out challenging assignments and develops
determines the value of the service time. In other words, if you put in your relationships with other successful employees at his company. He has been
time, you are guaranteed nothing. identified as a high-potential employee and is one of the youngest employees
As your time with the company grows, seek lateral transfers or increased at his level. Bens future is bright. Its amazing what a chance encounter in an
responsibility without necessarily a corresponding increase in title or pay. elevator can do. C
Realize you are making yourself more valuable to your employer, and view
growth assignments as an investment in yourself.
ABOUT THE AUTHOR
Although we live in a time of an increasing sense of entitlement, we must Walt Grassl is a speaker, author and performer who hosts the radio show, Stand Up and Speak
all take care of ourselves. Up, on the RockStar Worldwide network. For more information, visit www.WaltGrassl.com.
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CONTROLLED, THOUGHTFUL MANNER HELPS FAMILY BUSINESS PROSPER
J
amie Miller, vice president of Millers Septic Service, has GEARING UP
set high standards and lofty goals for the company his The year 2002 was an interesting time in our business, says
grandparents formed in 1973. He is also reshaping the Miller, who came on board full time in 1999. I was able to buy into
culture and management style of the Gloucester County, the company from my grandmother, Udell Miller, and we formed the
Virginia-based company in order to perform at a higher company as a corporation. We began looking at new technologies
level, expand the customer base, and take care of their and recognizing the opportunities for growth, which allowed us to
employees. expand on drain cleaning and grow the plumbing services.
Located in the historical area around Jamestown, Richmond We had a jetter installed on one of our pump trucks, which
and Williamsburg, Millers Septic Service serves a mix of rural and was an immediate plus for us. Prior to this we had snaked sewer
urban homes, some on septic systems and some on city sewers. The lines and did some minor flushing, and snaked drains inside
customer base is heavily residential, and while commercial work the house.
represents only 25 percent of the client base, it makes up a larger The company is currently running a 2000 Vac-Con on an
portion of revenue. International chassis with a three-stage blower. They also have a
The company does a lot of work for the College of William Spartan trailer jetter that produces 3,000 psi/15 gpm. Two of their
and Mary, and the military, as the Army, Navy, Air Force, Marine three pump trucks now have jetters, which are essential for both
Corps and Coast Guard all have major facilities in the area. Miller drain cleaning and septic work.
says they cover about half the state, including the Northern Neck, In addition to the Vac-Con and the three pump trucks, Millers
Middle Peninsula, Virginia Peninsula, the Southside of Hampton runs 10 service vans, primarily Chevrolet and GMC. Miller says they
Roads area of and all around the surrounding region of Richmond. usually get over 200,000 miles on service vans, and he has one in
They travel a radius of about 75 miles. service with over 300,000 miles thats still running very well.
The area is among the oldest in the country, and historic For excavation they have a Kubota and a John Deere 120.
structures stand next to newer developments, with everything We have a small jetter on one pump truck from Abernethy,
from Orangeburg and terra-cotta pipes to cast iron and asbestos and we have a pump truck by Lely with their jetter, he adds.
cement in the ground. Infiltration problems are common, and they Jetting gives so much more capability for cleaning drains, he
frequently find bad joints and broken pipes, particularly in those says. Youre not just clearing the line with a snake; with the jetter
older systems. Roots are another regular problem, thanks to the you clean the line. We also have the capability to pressure wash
abundance of maple and weeping willow trees in the region. and clean the drainfields. When we are asked to camera a line we
JETTING GIVES
SO MUCH MORE
CAPABILITY FOR want to clean it first. Running a
CLEANING DRAINS. snake through, whether a push
or electric snake, does not really
YOURE NOT JUST
clean and you wont get a good
CLEARING THE LINE picture of the problem when
WITH A SNAKE; WITH you use the camera.
The company does a small
THE JETTER YOU
amount of work in larger sewers,
CLEAN THE LINE. but usually they sub out larger
Jamie Miller inspection projects.
For residential and small
commercial work, the Millers
crew relies on RIDGID SeeSnake cameras. The
customer base is familiar with the concept of CCTV
inspection and typically understands when there
is an additional charge for putting a camera in the
line or jetting. The camera is essential for inspecting
lateral lines and finding tanks. Additional charges
depend on the conditions and issues on each job.
The company does dig-and-replace sewer line
work, and when pipe bursting or relining are called
for they act as a general contractor and sub the
specialty work out. They also install septic systems.
When it comes to pipe bursting and relining,
Miller is content to continue subcontracting that
Service manager Kevin Blasing (left) shows plumbing apprentice Hunter Gardner (center) and pump truck driver work because he doesnt want to blur the companys
David Allsop how to properly inspect a wastewater line. focus. He wants to concentrate on sewer and drain
TOTAL PACKAGE.
cleaning and septic work still create the biggest
demand on a daily basis.
He plans on expanding the plumbing part of the
business, which now represents approximately 25
percent of revenue. At this point in time they offer a Dry Felt Tubes | Saturated Liners | UV-Cured Liners
full service list including installation of new faucets,
showers, toilets, water heaters, and other service work
as they evolve and expand.
Outfitting for plumbing is something we need to
improve, he says, adding that they have a warehouse
and can also access wholesalers for any supplies or
equipment they need.
A LIFE OF SERVICE
A HIGHER GOAL
Miller says the company weathered the recession fairly well. The company
actually grew over that period but stopped spending money on major purchases
unless it was essential.
As the third generation of the James Miller family, Jamie With all that in the rearview, Miller has set his sights on growing the
Miller has the challenge of maintaining the companys image and company into a multimillion-dollar firm providing a full menu of services, from
reputation while staying open to change and growth to meet a sewer and drain cleaning and repair, to plumbing, HVAC, electrical, septic and
modern-day business climate and culture. general contracting.
After working in Millers Septic Service for years as a young-
ster, and joining full time in 1999, Miller developed a vision of
growth, and he has been determined to stay on subject and devel- TWO YEARS AGO I WOULD HAVE DESCRIBED
op a true profit center, while relying on subcontractors for certain MYSELF AS A DICTATOR. WITH EXPERIENCE I BELIEVE
services that fall outside the companys focus.
I HAVE BECOME A BETTER LEADER, AND THAT FITS
After 16 years striving for his goals, Miller is finding day-
to-day satisfaction in being able to help people who are having INTO MY VISION OF GROWING THE COMPANY.
difficulty. Jamie Miller
Its good to make money, he says. Everyone wants that.
But I want us to contribute to the livelihood of our employees. I The company currently has 30 employees, with 20 technicians working
have come to realize and understand that the reason I was put in the field. In most cases, the technicians specialize but can cross over if the
on earth was to serve my family, my employees and customers, workload dictates.
but it has taken a while to figure this out. Ive spent a lot of time in My pump truck drivers will do drain cleaning, and our plumbers will do
these last two years soul searching what Im here to do and it is drain cleaning, and some can do electrical, Miller says. Because we are so
to help people. diversified we need to be able to move them around as required. Some of our
Miller has been talking regularly with a mentor and in a group installation guys can do service work on occasion.
to reach a better understanding of who he is and what he wants In the hiring process they do the standard drug and background checking,
to accomplish. His vision is to grow the company to a $50 million and Miller believes they have learned how to recruit and hire more successfully.
firm, providing a full stable of services that can meet the custom- One industry comment says you hire slow and fire fast. Im not saying
ers every need. we always act that way, but it is something we are starting to do more, he says.
This is to provide more than just a job for my employees, he Training is primarily in the field, and will be from 60 days up to six
says. I want to build a way for them and their families to get ahead months working with one of their more experienced technicians, depending
in this life and provide that higher level of service for the custom- on the candidate. They take into consideration the experience and capability
ers. We want those customers to love us for what we do for them. of the new hire.
Sometimes the candidate will be hired for a specific portion of the work,
but they will sometimes find more talent in a different area that may be better
for the technician and the company.
SHIFTING GEARS
Miller says he is re-evaluating their company culture and would like to
give his technicians more authority in the field to make those on-the-spot
determinations.
Early on I think it was probably a failure of mine because I didnt give
enough authority, he admits. Now we are working on that point. We are doing
up-front pricing, which gives the tech in the field the authority to make more
decisions on the work site. We are going to support them, but not micromanage.
We are putting in place a better
way to let our technicians know how
they are doing. Not with a formal review
but with a scorecard for each employee featured
where we can highlight what is expected
and how that individual is performing
equipment
in their areas of expertise. It will give Abernethy Welding
& Repair, Inc.
a different kind of job description with 800/545-0324
some key performance indicators. This www.abernethywelding.com
is something just coming together for Lely Tank & Waste
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Miller says that he is evolving as a 800/367-5359
www.lelytank.com
leader and owner.
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ince first implemented in 2002, the Pipeline Assessment Certification says around 80 percent of their pipe inspection customers require PACP and
Program has become the accepted method for municipalities, that is increasing every year.
contractors, consultants and manufacturers to record and track Aanderud says its a lot different than the days before PACP. Every
sewer pipe defects, assess condition of infrastructure, and plan for operator would see an observation in the pipe and make their own judgment
sewer rehabilitation or replacement. It is also being used as a benchmarking about what to call it, he recalls. You might have 10 people with 10 different
tool in stormwater systems, dams and levee pipe systems. opinions about how to name it, so it didnt necessarily make any sense to the
PACP was developed by the National Association of Sewer Service end user. Now, I can send two different operators to the same job on different
Companies with assistance from the Water Research Centre in the U.K. to days and theyre going to be labeling things similarly. And if the client brings in
provide a consistent and standardized sewer pipe evaluation method and a a different contactor, there is similarity in the information and reports.
management tool for the collection of CCTV data. PACP is very widespread NASSCO Executive Director Ted DeBoda adds that PACP is used
now, says Lynn Osborn of LEO Consulting, technical director at NASSCO. throughout the U.S., taught by the Canadian Standards Association and
Many municipalities and sewer districts require it for the CCTV of CERIU, the Quebec urban infrastructure organization, and is now being taught
their sewers. in South America.
Jim Aanderud, president of Innerline Engineering in the Greater Los PACP is a foundational component to NASSCOs mission to set
Angeles area, was one of the first to be certified in PACP. While he no longer standards for the assessment, maintenance and rehabilitation of underground
maintains his certification, the company has eight staff members who do. He infrastructure, says DeBoda. Certification is an important step in the career
BECOMING CERTIFIED
Since 2002, more than 25,000 people have
been certified for PACP. Aanderud adds that the
training provides a higher value beyond using the
program correctly in that it exposes operators to all
the things they may find in a pipe. You used to learn
through experience, he says. Going through PACP
training, youre exposed to pictures of all the different
anomalies that can be found in a pipe, so when you
come across something new, youre able to call it out
correctly. Its really raised the game when it comes to
operators, their knowledge, and their ability to provide
the information as accurately as possible.
The PACP training is a two-day course, and is a
prerequisite to MACP and LACP, which are generally
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certifications. Courses are held regularly with more
than 100 trainers across the U.S. and Canada who
will travel to a site to conduct the sessions as needed.
Eventually, were going to get as much of that online as
possible, adds Osborn. The recertification modules,
required every three years, are already online.
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PROTECT YOURSELF
Do not enter an unprotected trench! Trenches 5 feet (1.5
Trenching deaths more than doubled in 2016, meters) deep or greater require a protective system unless the
and contractors are still taking chances excavation is made entirely in stable rock. Trenches 20 feet
(6.1 meters) deep or greater require that the protective system
By Doug Day be designed by a registered professional engineer or be based
on tabulated data prepared and/or approved by a registered
professional engineer.
PROTECTIVE SYSTEMS
There are different types of protective systems. Sloping
involves cutting back the trench wall at an angle inclined away
from the excavation. Shoring requires installing aluminum,
hydraulic or other types of supports to prevent soil movement
and cave-ins. Shielding protects workers by using trench boxes
or other types of supports to prevent soil cave-ins. Designing a
protective system can be complex because you must consider
many factors: soil classification, depth of cut, water content
N
ever again he wrote on his Facebook page after a trench in of soil, changes due to weather or climate, surcharge loads
which he was working collapsed in May. A month later, he was (e.g., spoil, other materials to be used in the trench), and other
dead killed in a trench cave-in. operations in the vicinity.
He was one of at least 23 workers who died in trenching
accidents in 2016, compared to just 11 in each of 2014 and 2015. OSHA released COMPETENT PERSON
the troubling statistic in mid-November, with still a month-and-a-half left in the OSHA standards require that trenches be inspected daily
calendar year. There is no excuse, said Dr. David Michaels, OSHAs assistant and as conditions change by a competent person prior to worker
secretary of labor. These fatalities are completely preventable by complying entry to ensure elimination of excavation hazards. A competent
with OSHA standards that every construction contractor should know. person is an individual who is capable of identifying existing and
According to local media reports, the 33-year-old victim in Ohio posted predictable hazards or working conditions that are hazardous,
Never again aint worth it on his Facebook page after the first incident on unsanitary or dangerous to employees, and who is authorized to
May 10, 2016. On June 15, he was killed when a sewer line trench that had take prompt corrective measures to eliminate or control these
collapsed earlier the same day gave way again. Despite the earlier cave-in, no hazards and conditions.
cave-in protection was provided. OSHA issued the company two willful and
two serious safety violations with a proposed penalty of almost $275,000. ACCESS AND EGRESS
The citations state that the 60-foot by 12-foot-deep trench had no OSHA requires safe access and egress to all excavations,
protection against cave-in; the walls were not property sloped, shored, benched including ladders, steps, ramps, or other safe means of exit for
or protected against collapse; and spoils had been placed within two feet of employees working in trench excavations 4 feet (1.22 meters)
the trench. After the trench had collapsed earlier, workers were sent back in to or deeper. These devices must be located within 25 feet (7.6
dig out the caved-in soil from the trench. It later collapsed again, trapping the meters) of all workers.
victim under 8 feet of dirt. His body was not recovered until several hours later.
He is survived by a girlfriend and his five children. GENERAL TRENCHING AND EXCAVATION RULES
Michaels calls the number of deaths an alarming and unacceptable trend - Keep heavy equipment away from trench edges.
that must be halted. The dramatic increase in deaths comes as OSHA has a - Keep surcharge loads at least 2 feet (0.6 meters)
national emphasis program directed at trenching and excavation, which it lists from trench edges.
as one of the most hazardous operations in the construction industry. - Know where underground utilities are located.
It is truly sad that so many trench collapse fatalities are still occurring - Test for low oxygen, hazardous fumes and toxic gases.
despite availability of a wide variety of shoring systems and trench boxes, says - Inspect trenches at the start of each shift.
Tony Simunac, sales manager for Pronal-USA, which manufactures and sells - Inspect trenches following a rainstorm.
the SmartShore inflatable trench shoring system. The easier the system is to - Do not work under raised loads.
use, the more likely the crews will use it. C
Manhole Tools Debris Baskets Vac-Traps Root Saws Calcium Cutters Sewer Rods Handy Clams
Nozzle Extensions Deep Vac Tube Holder Grabbers Claws and Hooks Diamond Tap Cutters
Fiberglass Poles Hydraulic Cutters Top Manhole Rollers Sewer Spoons Continuous Rod Carbide Saws
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Anaheim, CA 92806 fax: 714.632.8228 www.SouthlandTool.com
www.cleaner.com Since 1985 March 2017 59
Pulsar 2000 The Pulsar 2000 line tracer is designed primarily to
locate metallic pipes. The Pulsar 2000 is a directional
Line Tracer
line tracer. Connect the Pulsars powerful and unique
transmitter to your target pipe and locate only that pipe.
Locating can be accomplished under floors, in walls and
in ceilings. No grounding required.
Leak detection personnel The Pulsar 2000, a must
have locator, can quickly identify the pipe location,
reducing the search area.
100% satisfaction guarantee We are so sure you will
see the time saving benefit of the Pulsar 2000, that we will
let you return it for a full refund if you are not satisfied.
To learn more about the Pulsar 2000 and our leak
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jsmll@aol.com for a free demonstration video or CD
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Patented We have been using the Pulsar 2000, with the XL2 fluid
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Locate Lines Its a jumble out there. requires very little training. Purchase the Pulsar 2000
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www.Pulsar2000.com
Training Video DISTRIBUTORS WANTED
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salesinfo@cuesinc.com
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We understand the intricacies of your jobsite. That is why we developed Green Hornet XF Waste
We understand the intricacies of your jobsite. That is why we developed Green Hornet XF Waste
Management Hose and our multi-purpose Velocity Water Transfer Hose. The Green Hornet XF is a suction
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and discharge hose that is tough, lightweight and flexible. Requiring 45% less force to bend, it helps you get
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hose be tough and flexible enough to withstand any jobsite and light enough to go where you need it.
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PRODUCT FOCUS
LOGIBALL LATERAL
Chemical and
Mechanical Root Control
By Craig Mandli
DRAIN CLEANING
MACHINE CONQUERS
TOUGH ROOT MASS IN
RESIDENTIAL BASEMENT
PROBLEM: A homeowner from
Manistee, Michigan, called in about
a sewer line backup that resulted in
water and sewage in the basement.
Salmon Sewer & Plumbing responded,
and the technician found an enormous
amount of roots in the line causing the
blockage. The roots were so large and
the clog was so bad that the technician
knew it would be a difficult job.
SOLUTION: The technician knew the Spartan Tool Model 1065 drain
cleaning machine was tough enough to conquer these roots. The unit has
heavy-duty power for 3- to 10-inch lines up to 250 feet. The outer drum
keeps dirt contained for customers peace of mind while the independently
rotating inner drum prevents cable kinking and buckling, yet allows quick
torque buildup. The Dial-A-Cable power feed allows for quick cable changes,
and feeds cable in and out automatically.
RESULT: The technician pulled roots from the line both in the
basement and the outside clean-out. Once the root mass was removed,
the water receded and the line ran clean. Ive used many other
machines in the past that never would have gotten this out of there, but
the Spartan 1065 pulled it right out, says the technician. The right
cable and machine really do make that much of a difference. 800/435-
3866; www.spartantool.com. C
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PRODUCT SPOTLIGHT
Red Dawg nozzle allows
jetting in tight spaces
By Jared Raney
Many operators run into problems jetting small-diameter pipe, so
PipeHunter has developed a series of smaller nozzles to work in tight
spots: the Red Dawg Low-Pro Line.
Customers liked our approach on our other nozzles so much,
they asked us to meet this need for 3/4-inch systems. We ended up when put in a tight spot. Most drilled nozzles have a large step on
up expanding the options for 1/2-inch and 1-inch jetting systems, the rear port that can tend to hang. We radiused this as much as we
says Stan Stoneman, marketing director for Red Dawg Nozzles from could with the Low-Pro.
PipeHunter. The company takes pride in all-American design, testing and
The Low-Pro is the smallest of the Red Dawg family. It also manufacturing at its Pearland, Texas, headquarters.
features our newest M6 insert design, Stoneman says. This was a key Designed by sewer cleaning experts, we use carbon steel for our
addition to our nozzle kit lineup to make sure we cover more needs. nozzle bodies, not stainless steel. We are the only nozzle manufacturer
The Red Dawg Low-Pro Nozzles, made of hardened carbon steel, that plates our nozzles with the Black Oxide QPQ Salt Nitrile
feature three forward angled jets and six 30-degree rear-facing jets. treatment process, ensuring that nozzle bodies are treated inside and
They are targeted at cleaning pipe walls, with minimal features to out, Stoneman says.
prevent hang-ups and easily enter lateral clean-outs. Red Dawg Nozzles is an American-made series of nozzles
All jets are replaceable, constructed from 17-4 stainless tool steel designed, tested and proved by our staff, Stoneman says. We have
with a tapered inner transition that improves stream quality, compared been manufacturing our own jetting and vacuum equipment for more
to the more standard process of drilling out set screws. than 30 years now. We feel this experience leads up to a different line
This nozzle really meets a specific need. We have many operators of thinking than just a nozzle manufacturer. We can consider the whole
that only have a 3/4-inch system at their disposal; this made tackling scope of an operators job because we understand the equipment side
clean-out issues tough, Stoneman says. These nozzles wont hang as well. 800/373-1318; www.pipehunter.com
1 2
Socially
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applications. The valves feature pedal- and valve-protected housing, heavy-
www.twitter.com/CleanerMagazine
gauge steel construction for durability and stability, and inlets/outlets positioned www.plus.google.com
to keep the hose out of the way during use. The valves handle pressures from
4,000 up to 7,250 psi and flow rates from 4 to 21 gpm. 800/333-9274;
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VIDEO
The Recycler option for AllJetVac combination sewer cleaners
eliminates the cost and time needed to refill water tanks. Instead, the
AllJetVac vacuums water from the sewer line, puts it through a five-step
filtering process and then re-uses the same water to jet sewer lines. Its
a Green That Works advantage that increases productivity and saves
SEE IT WORK
millions of gallons of processed water each year.
75-1301 Yellow
PU coated, polyester lined, fully taped
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Sizes M - 5XL. $
49 .95* Bill Martin, Fluidmaster vice president of sales (far left), presents a donation to Operation Rise and
Conquer for the Adaptive Sports Center. Also pictured, from right, are Fluidmaster President Todd
Talbot, U.S. Army Spc. Steven Baskis, and Bill Erfort, member services manager of the American
75-1381 Yellow Supply Association.
Eight wearing options including a CL3 zip-out liner
or CL2 vest. Jacket & liner have removable sleeves.
Six pockets, fleece collar, detachable hood, radio Fluidmaster donates $25,000 to Operation Rise and Conquer
handset straps, ID pocket badge holder & many more Fluidmaster recently presented a $25,000 donation to Operation Rise
features. Waterproof. and Conquer at the American Supply Association meeting in New York City.
Sizes M - 6XL. $
69 .95* Operation Rise and Conquer works with wounded or disabled veterans to
regain confidence by offering outdoor activities such as rock climbing, skiing,
*Tall sizes available on some
snowmobiling, off-road biking, horseback riding and rafting.
styles for an additional $6.
Call Toll-Free
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DN 3" - 4" DN 6" - 16"
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case, two (2) available. $3,750 each or 2006 Sterling Camel hydrovac, 41,000 miles
buy both for $5,000. - $130,000. 2004 Sterling Camel hydrovac, Vac-Con V390LHA combination unit with
814-696-4343 C03 46,000 miles - $45,000. Pictures upon request Roots 827 blower, 1999 International Model
@ cdscar@aol.com. 916-747-3819 (C04) 2554 cab and chassis. (Stock #3918C)
www.VacuumSalesInc.com, (888) VAC-
We have 14 used blowers (7 Roots, 5 Hibon, Used and rebuilt cable machines in stock: UNIT (822-8648). (CBM)
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Jet Model V8020-S, DT-570, automatic, Vac-Con industrial machine mounted on a
core, or for rebuilding. Please contact: As- tan #1064, #300, #100, Electric Eel model
40k rears. Southwest municipal truck, pre-owned 2006 Sterling cab and chassis.
set Alliance, Jerry Farmer jfarmer.atwork@ #C machines. The Cable Center: 800-257-
only 51,924 miles, 1,234 hours. $59,875 (Stock #8593C) www.VacuumSalesInc.com
gmail.com (C03) 7209. (CBM)
814-696-4343 C03 (888) VAC-UNIT (822-8648) (CBM)
BUSINESSES JETTERS-TRAILER 2007 Sterling Vactor 2100PD tandem-axle
www.RooterMan.com. Franchises avail- combination cleaning truck. Ex-city owned,
able with low flat fee. New concept. Visit well maintained, and equipped with Califor-
website or call 1-800-700-8062. (CBM) nia Carb Compliant DPF System. See details
Fully-equipped Long Island, NY cess- of this unit and other cleaning and CCTV
pool cleaning company for sale. Estab- inspection units at www.empireequip.com.
lished 50+ years serving Nassau & Suf- Contact Craig at 714-639-8352. (CBM)
folk Counties with excellent reputation and
high-repeat customer base. High volume of Xtreme Flow Trailer Jetter Hot/Cold!
1999 SECA 747-SP: 40 gpm @ 2,000
LOCATORS
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gallon water tank, 300' hose, General Mounted on ex-municipal truck with and Goldak Model 4400. The Cable Center
Relocate to Amarillo, Texas. 35-year old Pump. List $36,995. On sale for $32,995. 37,400 miles. ........................ $16,000 800-257-7209. (CBM)
plumbing business with over 1,400 repeat Fully loaded! 608-835-7767, WI CBM
service customers on QuickBooks. Business 800-213-3272 PIPELINE
appraised, real estate appraised. $700,000 www.hotjetusa.com
received on new commercial work in 2016.
CBM
2002 Vactor Ram Jetter Truck Model V6015,
REHABILITATION
Will stay short time for transition. Bobby Hol- Sterling L7500, 76k miles, 6,725 hours, Plural Component Epoxy Spray System.
1998 US Jetting 40/20 pump has a knock in
labaugh, 806-236-0727 (C03) 7,677 vacuum hours, CAT diesel engine, au- Mounted on a 2007 International 4300 chas-
it. Engine has less than 1,500 hours. On skid.
$6,000. 740-336-0931 (C04) tomatic, single axle. $39,500. Call Matt 618- sis. Grayco XP-50 pump. 35kw generator,
CATCH BASIN CLEANERS 566-3003. (C03) 120cfm compressor. Drum heaters, agita-
2004 700-gallon PipeHunter sewer clean- tors. Complete working unit, too much to list.
ing machine, John Deere diesel Engine, Gi- 2006 Sewer Equipment of America 747- $75,000. Call Bill at 813-489-3108. (C04)
ant pump, 18gpm @ 4,000psi, 500' x 1/2" FR200: 1,462.1 hours. New pump at 1,214
sewer hose. $18,500 OBO. Call for more info hours 40gpm/2,000psi. $25,000. More info 2008 Chevy (w/28,000 miles) box IBG robot
281-770-6714. (C03) visit www.mahoneysequipment.com or call truck w/HydroCut 150 for 6" to 15". 475'
314-550-4618. (C03) coax, Onan generator. Priced to move. 605-
2013 SECA 747FR2000, ex-municipal unit, 209-3303 (C03)
NEW Vacall AS-13D catch basin/ excellent shape. 700-gallon capacity, 600' Jack Doheny Supplies Inc. offers a full range
sweeper mounted on a 2017 Freight- hose reel, 40gpm @ 2,000psi. Priced under of late model combo units and DOT industrial 2012 Clayton 150hp steam truck. 750 At-
liner M2-106. 700 transportation $30,000. Call Joe 312-208-6373 for infor- vacuum loaders. Call us @1-800-3DOHENY. las Copco compressor, 25kv generator,
miles. Stainless steel body, stainless mation. (C03) (CBM) 1,000-gallon water with softener system.
screens, full power boom with 12" in- All mounted on a 1998 500hp Mack truck.
take hose, power door locks and open.
Aquatech SJ600E, ex-municipal trailer JET VACS Call for more info. 605-209-3303 (C03)
jet, 600-gallon water, 35gpm @ 2,000psi.
Camera system, gutter broom, super 2004 Vactor 2100 Series: 14,700 miles/
$3,500 OBO. Call Joe 312-208-6373. (C03)
sweep blower. $280,000. Unit lists for 2,800 hrs on chassis. Auxiliary engine One trade-in model of Pipe Genie heavy-duty,
$306,000. FOB Wallingford, CT. 1997 Sewer Equipment Model 747 jetter trail- 480 hrs. $50,000. For more info visit pipe bursting equipment. Excellent condition,
203-265-6711 C03 er, 2,381 hours, 500' of 3/4" hose, $17,500. www.mahoneysequipment.com or call 314- looks new, 30-ton, 100 feet cable, full 2-year
Contact Matt 618-566-3003. (C03) 550-4618 (C03) warranty. 877-411-7473. (CBM)
P L A C E Y O U R A D O N L I N E AT w w w. c l e a n e r. c o m I T S A LW AY S T H E R E T O M E E T Y O U R B U S Y S C H E D U L E
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$9,500. 2,000psi, 18gpm. 999cc Kohler & AR 390-6670; www.yourtractionpads.com or In Cleaner magazine and on the web. Cleaner.com
pump. Will deliver. 321-800-5763 (CBM) email pts4422@yahoo.com (CBM)
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Cleaner 1701.indd 1 2017-01-10 14:57
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FORBEST INSPECTION CAMERA SYSTEMS YOU
US: 44130 Old Warm Springs Blvd. Fremont, CA 94538 Tel: 510 226 7988 Toll Free: 1 877 369 1199 www.forbestusa.net
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- Honda GX 200
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Demand - Ball Valve - Assembled in USA - 150' x 3/16"
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R Ball Valve, &
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(Not Shown) - Ball Valve - 150' x 1/4" 4000 PSI Red Jetter Jetter Nozzle
Hose - 4 Jetter Nozzles
999 1,099 1,399
Hose - 50' x 1/8" 4000 PSI Red Jetter
$ $ $
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Commercial Jetter Trailer
Electric Rewind High Capacity,
- Honda GX 390 - Portable
500' x 3/8" or 350' x 1/2" Hose
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SSafety
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Manufacturers
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M1 10-55 Hose Reel, Ball Valve
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alvve
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VValve
aallve - 2200
00 JJetter Hose
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Trigger Gun, Wand, Chemical
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VISITING US