I PUT THE VERBS IN BRACKETS INTO THEIR CORRECT FORM:

This year (BE) has been very successful for our company and we (ACHIEVE) have
achieved many of the targets for the year. Our sales people
(WORK) have worked very hard and the department (PERFORM) has performed very
well. The success is especially pleasing when we think back to the problems we (HAVE)
had last year. Sales (BE) were down by 10% and things (NOT LOOK) didn`t look good
at all. We (MAKE) made some difficult decisions last year which a lot of people (NOT
BE)_were not happy with. However, we are happy to say that performance (IMPROVE)
has improvedsharply.

II SUPPLY DO OR MAKE IN THE BLANKS:

________make____ DO _________do_____ JUSTICE TO _______do________
A JOB
____make_____PREPARATIONS ___make______A CANCELLATION ___make_____
A REQUEST

III WHAT DO YOU CALL THE FOLLOWING?

1. generous benefits offered to a dismissed employee ____a golden handshake______

2. obtaining materials or components from suppliers outside the company__outsourcing___
3. a company which only administers other companies in a group __a holding company__
4. something additional to regular salary (free meals, a car ) ______perk_____
5. the place where visitors and clients report on arrival at a company___reception____
6. hiding the original, criminal origin of money by buying property, etc. _____money
laundering_____
7. price which includes only transport to the docks and loading on board a ship ___free on
board (FOB)_____

IV FILL IN THE BLANKS WITH THE APPROPRIATE LABOUR EXPRESSIONS

1. The willingness of people in the workforce to change jobs, or move to another part of
the country to find work. __labour mobility______
2. Organizations designed to protect the interests of workers. _____labour unions______
3. Workers with specialist knowledge or abilities. ___skilled labour______
4. A lack of workers in relations to the number required. __labour shortage____
5. People who work with their hands ______manual labour______
6. Workers who dont cost much to employ. ___cheap labour_________
7. Disagreements between labour and management, for example over pay. __labour
disputes__
8. These can be good or bad and lead to a lot of disagreements with management. __labour
relations__

V CORRECT THE FOLLOWING SENTENSES:

1
1. These informations are available upon request.
________This information is available upon request.________
2. We please you to inform us when did you send us the goods.
_____Please inform us when you sent us the goods.__________________________

VI YOU WANT TO IMPORT GLASSES FROM A FINNISH EXPORTER.WRITE

A LETTER OF ENQUIRY. ASK FOR CATALOGUES, PRICE LIST

_____Dear Sirs,
We have seen your advertisement in yesterday`s New York Times. We are one of the largest
importers of glasses in our country, specialized in luxury, wine and brandy glasses. We are
interested in importing and stocking a wider range of glassware. We believe that your
glasses are of outstanding quality.
Please send us your latest catalogues and price list.
We are looking forward to hearing from you soon.
Your fouthfully Dunja Petrovic.

VII SUPPLY THE MISSING PREPOSITIONS:

1. Our proposal should be completed ___by____ September ____at____ the latest.
2. It can take ages to clear the goods _____through____ the customs.
3. We have aimed our campaign _____at______ young urban professionals.

VIII PUT THE FOLLOWING SENTENCES INTO THE PASSIVE FORM:

1. In normal circumstances, the exporter should clear the goods for export.
__In normal circumstances, the goods should be cleared for export by the exporter.___
2. We were offering an attractive price reduction at that time.
___An attractive price reduction was being offered at that thime.__

IX USE THE CORRECXT FORM OF THE VERBS IN BRACKETS:

1. What you (DO) _____have done_______ if a letter announcing your dismissal had
unexpectedly landed on your desk.
2. Should you wish to revise your offer, we (GIVE) ____will give_____ it our best
attention.

X REPORT THE FOLLOWING SENTENCES:

2
 1. Im sorry I havent been able to send the estimate you requested.
She said ___that she was sorry she hadn`t been able to send the estimate.____
2. The bank might agree to extend the loan period.
The bank manager said __that the bank might agree to extend___

I PUT THE VERBS IN BRACKETS INTO THEIR CORRECT FORM:

Two years ago I (JOIN) __joined__Greenhams Ltd., a company that (MANUFACTURE)

__manufactures__ garden furniture, as a trainee in the marketing department. In the first
year,
I (RECEIVE) __received____ a salary of 5500, which (RISE) __rose__ to $ 6300
in the second year. My holiday allowance of 17 working day (REMAIN) __has
remained__
constant so far. The company (KEEP) __has kept_____ its promise to send me on day
release courses to the local technical college and the next year I (SIT) ___am going to
sit__
an exam for a diploma in marketing. However, I now (FEEL) __feel___ ready to
take on more responsibility as a marketing executive. I already (ANSWER) __answered_
an advertisement which (OFFER) ____has offered___ a more generous holiday allowance
at least 25 working days.

II PUT DO OR MAKE INTO THE CORRECT FORM:

1. My cousin __makes_____ a good living in real estate.

2. I want ____to make______ it clear that we should attend that fair in Athens.
3. Im sure we can ___make___ a lot of money there.
4. Hannas gone to France ___to do______ an accounting course.
5. We need ___to do____ some more research in this area.
6. Please ___make___ sure that the goods are sent promptly.

III WHAT DO YOU CALL THE FOLLOWING?

1. the people who work for a firm ________staff___

2. the department that handles pay for employees _____payroll department___
3. a lack of workers in relation to the number required ____labour shortage___
4. a company which is controlled by a parent company ____a daughter company____
5. an illegal money-making activity ______counterfeiting______
6. not taking enough care, in a professional way ___negligence____
7. not paying taxes which are owed to the government___tax evasion____
8. a consignment note which does not prove ownership of the goods __waybill___

IV SUPPLY THE MISSING WORDS IN THE FOLLOWING ANIMAL AND

COLOUR IDIOMS:

1. __lame_ duck 2. blue __collar__ workers 3. blue _print___ stage 4. __cash_ cow

3
5. __fat_ cats 6. brown __goods___ 7. __black____ leg 8. yellow __pages__

V CORRECT THE FOLLOWING SENTENCES:

1. That goods is ready for shipment.

___These goods are ready for shipment._____
2. In no case the sellers should blame their staff.
___In no case should the sellers blame their staff.____

VI MAKE THE FOLLOWING SENTENCES PASSIVE:

1. Where did you send the letter from?

____Where was the letter sent from?______
2. They are launching a new product next month.
__A new product iz being launched next month.___

VII SUPPLY THE CORRECT FORM OF THE VERBS IN BRACKETS:

1. If our turnover (IMPROVE) __improves___, we will be able to increase our

profits by 2%.
2. The customers (BE) ___would be____ able to get through, if the lines were not
overloaded.

VIII PUT THE FOLLOWING SENTENCES INTO INDIRECT SPEECH:

1. They asked me: What do you think about our proposal?

___They asked me what I thought about their proposal.______
2. She asked me: How long have you been working for this company?
__She asked me how long I had been working for that company._____

IX SUPPLY THE MISSING PREPOSITIONS:

1. _in_ terms _of__ customer satisfaction, our policy cannot be criticized.

2. The committee will consider your application __in__due course.
3. Our discount depends ___on___ the number of items you order.
4. They are experienced ___in__ after sales service and expert __in___ handling
difficult customers.

4
I PUT THE VERBS IN BRACKETS INTO THEIR CORRECT FORM:

At the end of this month, the last bar of soap (PRODUCE) _will have been produced_ by
Unilever as the company (CHANGE) __is changing_ to other products. The bars
(REPLACE) ___are going to be replaced__ by liquid soap, shower gels and body washes.
In our search for hygiene, the bar soap ***isn`t** now (NOT CONSIDER) __isn`t
considered___ clean enough. Liquid soap (COST)____costs____more, but soap (BE)__is_
something on which we (SEEM) __seem_____ happy (SPEND) _ to spend__ .In the last
four years, the amount the British (SPEND) __have spent__on soap products
(INCREASE) __has increased_ by 15%, to a total of 180m.

II PUT DO OR MAKE INTO THE CORRECT FORM:

1. Ill ____do__ my best to help him.

2. You ____made__ much progress lately?
3. I never suffer from boredom. I can always find something __to do__
4. Take a few days off. A break __will do__ you good.
5. Judys job is something __to do__ with marketing.
6. These findings __make_ Britain the country with the worst record on pollution.

III WHAT DO YOU CALL THE FOLLOWING?

5. to steal money that is placed in ones care ____embezzlement_____

7. to financially support a company with problems ___to bail out___

IV SUPPLY THE MISSING WORDS IN THE FOLLOWING ANIMAL AND

COLOUR IDIOMS:

1. __bull__ market 2. ____green__ marketing 3. be in the __red__

4. ___green__ mail 5. ___grey___ economy 6. ___white_knight
7. blue __-chip___ company 8. red ___carpet_ treatment

V CORRECT THE FOLLOWING SENTENCES:

1. We will appreciate if you could send us information about the product.

__We would appreciate it if you could send us information_____
2. We are thanking you on the samples you send us.
__Thank you for the samples you sent us____

VI WRITE A LETTER OF COMPLAINT SAYING THAT SOME ARTICLES

ARE MISSING FROM A DELIVERY:
____Dear Mr. Smith,
We refer to the articles which we ordered from you in May. Unfortunately on opening the
order we noticed that some of the goods were missing. You have sent us 50 pieces instead
of 60. We would ask you to send us the correct replacements as soon as possible.

5
If we do not receive the goods by 1 June we regret that we will be obliged to cancel the
order.
Yours faithfullu Dunja Petrovic______

VII SUPPLY THE MISSING PREPOSITIONS:

1. There has been an increase ___in____ our sales ___of__ 4% in the past three weeks.
2. Let me know if you can think of a solution __to__ the problem.
3. Our Personnel Manager is responsible __for__ hiring new staff.
4. These accounts are prepared __in_ accordance _with_ the Companies Act of 1987.

VIII MAKE THE FOLLOWING SENTENCES PASSIVE:

1. A Letter of Credit which you cannot cancel without the consent of everyone concerned
is irrevocable.
__In letter of C.which cannot be canceled._____
2. People widely use irrevocable letter of credit in international trade.
___Irrevocable letter of credit is widely used in international trade.______

IX SUPPLY THE CORRECT FORM OF THE VERBS IN BRACKETS:

1. If our profit (RISE) __had risen___, we would have been able to open a new plant.
2. We wont complain if everything (BE) __is__ in order.

X PUT THE FOLLOWING SENTENCES INTO INDIRECT SPEECH:

1. Make sure that such a mistake never happens again!

He told me ____to make sure that such a mistake never happened again______
2. Are you sure that your report will be finished soon?
He asked me ___if I was sure that my report would be finished soon. ___

I PUT THE VERBS IN BRACKETS INTO THEIR CORRECT FORM:

Last year (BE) __was___ a bad year for a commodity prices. The commodity price
index (FALL) __was falling__throughout January and February and (REACH) __reached_
an all-time low in mid-March . Prices then (START) __started__ to bottom out and
(CREEP UP) __were creeping up__ until the end of April when they
( PLUMMET) ___plummetted__ again. Despite a rise in May and June, the situation
(WORSEN) ___worsend____ again in July and prices (FALL) __fell___ once more.
They remained stable for the rest of the summer and even (GO UP) ___went up___
steadily during the period September-November, before (PLUNGE) __plunging__
yet again at the end of the year.

II SUPPLY DO OR MAKE IN THE BLANKS:

6
___make__ a living __make___ payment __make_a proposal
___do__ a course ___make__ a suggestion ___do_ without

III WHAT DO YOU CALL THE FOLLOWING?

2. produce or sell a wider range of products __diversify___

3. a business activity in which there may be some risk ___venture___
4. qualities of a company that distinguish it from others, expressed in its name, design,
executive uniform __corporate identity___
5. group of people chosen to establish policy for and direct or control a company _board of
direstors_
6. not paying taxes owed to the government _tax evasion__
7. stealing money that is placed in ones care ___embezzlemente___
8. price in foreign trade which includes transport and insurance ___CIF___

IV SUPPLY THE MISSING ANIMALS IN THE BLANKS TO MAKE

APPROPRIATE BUSINESS EXPRESSIONS:

lame__duck red__knight white__paper_____ cash__cow_______

fat_cats ___bull__market __bear__market

V CORRECT THE FOLLOWING SENTENCES:

1. On no account he should make such an investment.

___On no account should he make_________

2. We look forward to make further business with you.

___We look forward to doing further business with you_____

VI AS THE IMPORTER, WRITE A COMPLAINT TO THE EXPORTER

SAYING THAT THE GOODS YOU ORDERED LAST MONTH HAVE
NOT ARRIVED YET.
____Dear Mr. Brown,
We refer to the goods which we ordered from you last month. Unfortunately this order has
not yet arrived. These goods are needed urgently as we are running out of stock. We would
like you to send us the missing goods as soon as possible.
If we do not receive the goods by 1 July we regret that we will be obliged to cancel the
order.____

7
VII SUPPLY THE MISSING PREPOSITIONS:

1. __in_ terms __of_ customer satisfaction, our policy cannot be criticised.

2. The committee will consider your application ___in__ due course.
3. Our discount depend __on_ the number of items you order.
4. They are experienced __in_ after sales service and expert _in__ handling
difficult customers.

VIII PUT THE FOLLOWING SENTENCES INTO THE PASSIVE FORM:

1. She arrived an hour late but it was all right as we had already cancelled the meeting.
____She arrived an hour late but it was all right as the meeting had already been
cancelled.________
2. We are automating the production line at the moment.
__The production line is being automated at the moment.__

IX USE THE CORRECT FORM OF THE VERB IN BRACKETS:

1. If he (HAVE) __had___ more experience, we might offer him the job.

2. If the tender had been lower, we (WIN) __would have won____ the contract.

X REPORT THE FOLLOWING SENTENCES:

1. Ill get in touch with you as soon as I can.

She said that ___she would get in touch with me as soon as she could.__
2. How much does it cost to fly to San Francisco?
She wanted to know __how much it cost to fly to San Francisco.__

I PUT THE VERBS IN BRACKETS INTO THEIR CORRECT FORM:

Dear Mr. Reynard

As you know, we (BUY) ___had bought__ several machines from your company and (BE)
__were_ quite satisfied with their performance. Recently, however, the standard of your
after-sales services (GET) __has got_ much worse. Our two HD 22 Cs (INSTALL) __were
installed_ in 1992 and your regular service together with our own maintenance programme
(KEEP) __kept__them in perfect working order.
Now the situation (CHANGE) __has changed__ and your engineer (PROMISE)
__has promised__ to come in about ten days. Last week he (ARRIVE)__arrived__
at 4 pm on Friday afternoon and our own maintenance engineer (BE) _was__unable
to leave work until your man (FINISH) __had finished__. Let me say that we are
not satisfied with this state of affairs. We look forward to hearing from you and hope that
you can promise an immediate improvement in your after-sales service.

8
II SUPPLY DO OR MAKE IN THE BLANKS:

___do__the figures __make___progress __make_an enquiry

__make__money __do__ones best __make_sure

III WHAT DO YOU CALL THE FOLLOWING?

2. obtaining materials or components from suppliers outside the company __outsourcing__

3. method of payment in which the importer pays for the goods before he receives them
_cash with order (CWO)___
4. making of faking false documents, banknotes or artworks. ___forgery_
5. persons who start a company __founders____
6. hiding the original, criminal origin of money by buying property, etc. __money
laundering__
7. price at which the exporter has only to put the goods at the buyers disposal __ex-works
8. document in foreign trade proving the ownership of the goods ___bil_

IV SUPPLY AGENCY, BRANCH OR SUBSIDIARY IN THE BLANKS

1. All major banks have at least one __branch__ in all large cities.
2. She finally found a job at an employment ___agency__
3. Each __subsidiary____ company trades under its own name.
4. Shell be working in an overseas ___agency___ for a while.

V GIVE THREE VERBS THAT MEAN THE SAME AS TO OPEN A COMPANY

AND TO GIVE A DISCOUNT

to ___start, to _form, to _found a company

to __grant__ a discount to _allow___to __offer_

VI CORRECT THE FOLLOWING SENTENCES:

1. We send you in enclosure our current price list.

__Please find enlused of our current price list.___
2. We please you to inform us do you have this goods in stock.
__Please inform us if you have these goods in stock.__

VII WRITE A REPLY TO AN ENQUIRY THAT HAS COME TO YOUR

COMPANY. QUOTE YOUR TERMS AND ADD ANY INFORMATION
THAT MAY HELP THE IMPORTER TO PLACE AN ORDER.

9
VIII SUPPLY THE MISSING PREPOSITIONS:

1. We would like to place an order _with_ you.

2. We are interested __in_ importing computers from the UK.
3. Compliance _with_ the law is expected of all citizens.
4. We offer a salary commensurate __with_ your experience.

IX PUT THE FOLLOWING SENTENCES INTO THE PASSIVE FORM:

1. They told me that they usually held meetings on Monday morning.

__I was told that meetings were usually held on Monday morning._
2. We should have consulted her earlier.
___She would have been consulted earlier.__

X USE THE CORRECT FORM OF THE VERBS IN BRACKETS:

1. If your documentation (BE) _is_ incomplete, the goods are held up.
2. If the occasion (ARISE)__arose_, we would be glad to see you again.

XI REPORT THE FOLLOWING SENTENCES:

1. The report shows that the policies arent working.

She said __that the report showed that the policies weren`t working._
2. Im sorry I havent been able to send you the estimate earlier.
He said ___that he was sorry he hadn`t been able to send me the estimate earlier.__

1. Put the verb in brackets into the appropriate form.

McDonalds ***has** always (be) _been__ a franchising company and (rely) _has relied_
on its franchises to play a major role in its success. McDonalds (remain) _remains_
committed to (franchise) _franchising__as a predominant way of doing business.
Approximately 70% of McDonalds worldwide restaurant business (own) _are owned_ and
(operate) _operated__ by independent businessmen and women, our franchisees.
McDonalds (continue) _+s_ to be recognized as a premier franchising company around the
world. Perhaps the fact that McDonalds management (listen) _listens_ so carefully to its
franchisees has something to do with McDonalds being perennially named as Entrepreneur
Magazines number one franchise. Our franchising system (build) _is built__ on the
premise that the corporation can be successful only if our franchisees (be) _are_ successful
first. We believe in a partnering relationship with our operators, suppliers and employees
and also think that success for McDonalds corporation (flow) _+s_ from the success of its
business partners.
2. Put DO/MAKE

10
 1. What *does** she __do___ for a living?
2. The bookkeeper __did__ the books two days ago.
3. It used to be easier _to make_ money.
4. I **have** recently _been made__ redundant.
5. Although I _did_ my best, I failed the exam.

3. Definitions

1. Department responsible for finding and buying everything needed by a company

_purchasing department_
2. The safest share investment in leading companies _BWE-chip
3. A benefit of buying company shares at a reduced price __share options_
4. A friendly partner who prevents a complete takeover by a hostile bidder _white
knight_
5. If a company owns more than half the shares in another company, it has a
__majority stake in_ company.
6. The part of countrys economy as opposed to government authorities _corporate
sector
7. The place where visitors and clients report on arrival at the company _reception_
8. Useless possession that costs a lot of money _white elephant__

4. Give synonyms for the following

1. Flourish- boom
2. amalgamation-merging
3. turbulence-volatility
4. tough and conclude an line, offices
ruthless-to be cut agreement to -premises
throat, to sign the dotted
5. rebound -bounce back

6. sluggish -slow

5. As the importer, write a letter of complaint to the exporter saying that some of the
received articles have been broken in traffic. Ask for a discount or request a replacement.

Ear Mr. Smith,

We refer to the articles which we ordered from you in May. Unfortinately, on opening the
order we noticed that some of the goods were broken. The goods were not correctly packed.
These articles are needed urgently as we are running out of stock.
We would ask you to send us the correct items as soon as possible.
If we do not receive the goods by 1 June we regret that we will be obliged to cancel the
order.
Your sincerely Dunja Petrovic.

11
6. Supply the missing prepositions

1. he was annoyed __with_ her secretary _at_ forgetting to send the letter _on_ time.
2. We are proud _of_ the very high level of service we offer.

7. Correct the following sentences.

1. If you will not send us the goods within two weeks, we are forced to cancel the
order.
If you don`t send us the goods ,we will be forced to.,.
2. Thank you on the informations that you sent us.
Thank you for the information which you sent us
3. This goods is ready for shipment.
These goods are..
4. Our discount depend of the number of items you order.
Our discount depends on the number of items you order.
5. Please find enclosure our late price list.
Please find enclosed of out latest..
6. We hope to receiving your reply soon and making further business with you.
We hope to receive your reply soon and do..

I PUT THE VERBS INTO THEIR CORRECT FORMS:

Last Monday morning at 9.30, after I (DEAL WITH) __had dealt__ the mail, I (GO)
___went__ to a finance meeting. However, our accountant (NOT PREPARE) _hadn`t
prepared__ the relevant figures so that (BE) _was_ a waste of time. Then I (SEE) __saw__
Polly about a personnel problem. I (SPEND) __spent__ an hour with her. After that I
(SEE) __caw__ three customers one of whom (SAY) _said_ he (NOT RECEIVE) _hadn`t
received__ an order and I (HAVE TO) _had to_ investigate that.
II SUPPLY do OR make IN THE BLANKS:
_make_ a complaint, do_ business, make_ an offer
make__ an effort, make__ a phone call, do_something for a living

III WHAT DO YOU CALL THE FOLLOWING?

1. department responsible for finding and buying everything needed by a company
_purchasing department__
2. a company's principal or main office or centre of control __headquarters_
3. additional pay given to employees as incentive or reward __bonus_
4. advancement in rank or position _promotion_
5. period of absence from work for a woman when having a baby __maternity leave_

12
6. the perception that people have of a company _corporate image_
7. price in foreign trade which includes transport to the docks but not loading on board a ship
_FAS_
8. document in foreign trade showing the ownership of the goods __BIL_

IV SUPPLY THE MISSING COLOURS IN THE BLANKS TO MAKE APPROPRIATE

BUSINESS EXPRESSIONS

_blue_ - chip company, _white_ knight, __black___ leg, _blue__ -collar worker,
to be in the _red__, __red__ tape, _golden_ hello, _golden__ handshake

V CORRECT THE FOLLOWING SENTENCES:

1. Under no circumstances I would sign such a contract!

____...would I sign such a contract.____________
2. We please you to send us your late price list.
___please send us your latest,,,______
VI. AS THE EXPORTER, WRITE A TACTFUL LETTER TO YOUR CUSTOMER
WHO HAS COMPLAINED THAT HE HAS RECEIVED DAMAGED GOODS.
Dear Mr. Smith,
We refer to your letter of 21st May in which you say that the goods ordered are damaged.
This was caused by an oversight on our part.
You may be sure that such a mistake will not be made again. The right goods have now ben
despethed to you and you should receive them by the end of this month.
Please accept our apologies for the inconvenience.
Your sincerely Dunja Petrovic.
VII SUPPLY THE MISSING PREPOSITIONS
1. No one has yet responded _to_ our complaints.
2. She has earned a good reputation _for_ her honesty and efficiency.
3. Compliance _with_ the law is expected of all citizens.
4. We offer a salary commensurate _with_ your experience.
VIII PUT THE FOLLOWING SENTENCES INTO THE PASSIVE FORM
1. Do you think we can implement the plan fairly soon?
___do you think the plan can be implemented.___
2. He said we would obtain more information.____he said that more information would be
obtained.__

IX USE THE CORRECT FORM OF THE VERBS IN BRACKETS

1. If he (OFFER) __offers___ a unit price of $3.5, we'll accept it.
2. If we had anticipated the crash, we (NOT LOSE) _wouldn`t have lost__ so much.
X REPORT THE FOLLOWING SENTENCES

13
1. Do you offer any introductory discounts?
She enquired __if I offered any.._
2. Why won't you give a discount?
She wanted to know __why I wouldn`t give a..__

I Put the verbs in brackets in the appropriate form:

Levi Strauss & Co. (FOUND) _was founded_ in 1853. For its first 100 years, LS&CO.
(BE) _was__ a private company. Relatives of its founder (OWN) _owned__ almost all of
its stock and company employees (HOLD) __held__ virtually all of the remaining shares.
In 1971, (FINANCE) __financing_ further growth and diversification, the company
(TRADE) _traded_ shares publicly, although descendants of the founder (RETAIN)
_retained__ a controlling interest of the outstanding shares.
In August 1985 the publicly held shares (REPURCHASE) _were repurchased__ in one of
the largest leveraged buyout transactions in U.S. history for a total of $1.6 billion. In 1996,
the company (STRENGTHEN) ___+ed_ its status as a privately owned company by
(PURCHASE) _purchasing_ employee-held shares as well.

II Correct and rewrite the following sentences:

1. Our department comprises of three sectors. ___our department comprises three sectors_
2. The Sales Department is divided in two units. _the sales department is divided into.._
3. The company consists four departments. _the company consists of four d._
4. The Accounting Department is made up with three units. _the accounting d.is made up
of.._
5. The Personnel Department contains of four sectors. __the personnel d.contains four
sectors._
6. Our department is in charge with advertising. __our department is in charge of ad._

III Complete the sentences with the appropriate form of the verbs MAKE or DO.

14
1. When I got this job, the company __was doing__ very well. They _made___ a big
investment in Latin America but they __didn`t do_ their market research properly, so they
just couldn't _make__ enough money.
2. The builders __were making__ so much noise that it was difficult __to do_ any work.

IV Find the appropriate combination with CAREER:

1. a short period of time when you do not work in your usual job or profession, for example
because you want to look after your children _career break__
2. someone whose career is more important that anything else so that they will do whatever is
necessary to be successful __careerist__
3. someone whose job is to give people advice about what jobs and professional training
might be suitable for them __c.counselor_
4. the way your career is built ___c.structure__
5. the opportunities that you have to move upwards in your job or profession __c.path_
6. if you work very hard, you can work your way up this _c.ladder_

V What are these wrongdoings called?

1. something, especially money, given or offered to influence the behaviour of a person in
power or trust, usually unfairly or illegally __bribery__
2. to make a copy of something in order to deceive _forgery_
3. to obtain money or advantage by threatening to make known unpleasant facts about a
person or a group _mail black__
4. not taking enough care, in a professional way _negligence_

VI Match the adjectives and the nouns from the box with the right prepositions and
fill in the blanks with the appropriate combinations.
+ access to, devoid of
compliance for
relevant for
adherence to
demand to
safe
with
offer for
reputation
with
commensurate for

15
1. He has earned a good __reputation for__ his honesty and efficiency.
2. In some parts of India, strict _adherence to__ the traditional caste system is still
required.
3. __compliance with_ the law is expected of all citizens.
4. The disposal of nuclear waste should be __safe for__ people.
5. We offer a salary __commensurate with_ your experience.
6. We're prepared to make you a generous __offer for___ the house.
7. These issues are directly __relevant to_ the needs of slow learners.
8. There's not much __demand for_ oil heaters any more.

I PUT THE VERBS IN BRACKETS INTO THEIR CORRECT FORM:

Dear Mr Miller,
This is the third time in a month that an incomplete shipment (DELIVER) _has been
delivered_ to us from you. In this case ten dresses (MISS) _are missing_ . I (EXPECT)
__expect_ them (REPLACE) _to be replaced_ immediately. I (TRADE) _have been
trading_ with you for thirty years and expect (TREAT) _to be treated__ like an old
customer. If this the type of service you (OFFER) _offer_ , I have no wish to continue (DO)
__doing__ business with you. If I (RECEIVE) __receive_ another incomplete shipment, I
(FORCE) _will be forced__ to end our association.

II WHAT ARE THESE CALLED?

1. what corporate employees climb during their career _c.ladder_

2. document which is issued when the goods are transported by sea __bil__
3. department responsible for recruitment and welfare of staff or employees __personnel
cl.__
4. list of goods or services that states how much you must pay for them __invoice_
5. a group of people chosen to establish policy for and direct or control accompany _board
of directores_

III CORRECT THE FOLLOWING SENTENCES:

1. Our discount depend of the number of items you order.

Our discount depends on the number of items you irder

2. We hope to receiving your reply soon and making further business with you.

16
We hope to receive your reply soon and do further..

IV WRITE A LETTER OF COMPLAINT SAYING THAT SOME ARTICLES ARE

MISSING FROMA DELIVERY.
Der Mr. Smith,
We refer to the articles which we ordered from you in May.
On opening the order we noticed that some of the articles were missing.
You have sent us 50 pieces instead of 60. These goods are needed urgently as we are
running out of stock.
We would like you to send us the missing good as soon as possible.
If we do not receive the goods by 1 June we regret that we will be obligated to cancel the
order.
Your cincerely Dunja Petrovic

I PUT THE VERBS IN BRACKETS INTO THEIR CORRECT FORM:

Procter & Gamble (COMMIT) __is committed__ to (IMPROVE) _improving_ the

environmental quality of its products, packaging and operations around the world. For
decades we (PURSUE) __have pursued__ policies that (HELP) _help__ protect, preserve
and enhance the quality of the environment in which we all (LIVE) __live__. The basis for
our environmental systems and programs (LIE) __lies__ in the continuous improvement
cycle. Environmental quality management (BE) __is__ a never-ending journey. All our
divisions (ACHIEVE) _have achieved__ substantial improvements in their performance
this year, but much (LIE) _lies_ ahead (DO) __to be done__.

PUT DO OR MAKE INTO THE CORRECT FORM:

1. We _have done___ our best __to make__ progress this year.

2. Be careful! You __are making__ a big mistake!
3. It used to be easier __to make__ money.
4. A lot of people __have been made__ redundant lately.
5. The Chairman __made__ a long speech at the meeting yesterday.

WHAT DO YOU CALL THE FOLLOWING?

1. an institution that makes an unwanted takeover bid __black knight_

2. excessive paperwork __red tape___
3. an official report by the government on a particular issues __white paper_

17
4. the way a particular company works, and the things it believes are important _corporate
culture__
5. a company which is controlled by a parent company __daughter company__
6. a person who provides a reference about a loan applicant __guarantor__
7. a special type of printing on a banknote which makes it difficult to forge _water
printing_
8. the good name and the reputation of a company __goodwill_

GIVE SYNOMYMS FOR THE FOLLOWING:

1. flourish __boom_ 5. tough and ruthless __to be at throat__

2. amalgamation _merging_ 6. to conclude an agreement _to sign on the dotted line_
3. turbulence _volatility_ 7. rebound _bounce back__
4. sluggish __slow___ 8. offices __premises_
AS THE IMPORTER, WRITE A LETTER OF COMPLAINT TO THE EXPORTER
SAYING THAT SOME OF THE RECEIVED ARTICLES HAVE BEEN BROKEN IN
TRANSIT. ASK FOR A DISCOUNT OR REQUEST A REPLACEMENT.

______Dear Mr. Smith,

We refer to the articles which we ordered from you in May. On opening the order we
noticed that some of the articles were broken. The goods were not correctly packed.
We would ask you for a discount or replacement as soon as possible.
If we do not receive the goods by 1 June, we will be obliged to cancel the order._____

SUPPLY THE MISSING PREPOSITIONS

1. There was a rise _in_ sales _of_ 5% last month.

2. Some resale shops are maintained _by_ means _of donations.

VII CORRECT THE FOLLOWING SENTENCES:

1. If you will not send us the good within two weeks, we are forced to cancel the order.
__if you don`t send us the goods within two weeks, we will be forced to cancel the
order.___

2. Thank you on the informations that you sent us.

18
 ___Thank you for the information which you sent us.___

3. This goods is ready for shipment.

___These goods are..__

4. Our discount depend of the number of items you order.

___Our discount depends on the number of items you order.___
5. We have seen your goods demonstrated at the Belgrade fair last month.
__We saw your goods demonstrated at the Belgrade fair last month.____

6. We hope to receiving your reply soon and making further business with you.
__We hope to receive your reply soon and do____

I PUT THE VERBS IN BRACKETS INTO THEIR CORRECT FORM

There (BE) __has been__ a great deal of research into the art of negotiating, and, in
particular, into what (MAKE) ___makes___ a good negotiator. One point most
researchers (SEEM) _seem_ (AGREE) __to agree_ on (BE) __is__
That good negotiators (TRY) _try___ to create a harmonious atmosphere at the start of a
negotiation. Successful negotiators (NOT WANT) _didn`t want__ a negotiation to break
down. If problems (ARISE) _arise__ they (SUGGEST) _will suggest_ ways of
(RESOLVE) __resolving_ them.

II WHAT ARE THESE CALLED?

1. a subsidiary company of a parent or a holding company __daughter

company_
2. produce or sell a wider range of products __diversify_
3. a business activity in which there may be some risk __venture__
4. qualities of a company that distinguish it from others, expressed in its name, design,
executive uniform __corporate
identity__
5. group of people chosen to establish policy for and direct or control a company _Board of
Directors_

III CORRECT THE FOLLOWING SENTENCES AND REWRITE THEM

a) Please find enclosure our late price list.

Please find enclosed of our latest price list.

b) We are thanking you on the samples which you sent us.

Thank you for the samples which you sent us.

V FILL IN THE BLANKS

19
1. If we (GIVE) _had been given__ more information about their financial situation, we
could
have helped them on time.
2. If you (BE) _had been__ in my place, would you have accepted the offer?

VI PUT THE FOLLOWING SENTENCES INTO PASSIVE:

1. Have you sent the letter yet?
Has the letter been sent yet?
2. Are they redesigning their product at the moment?
Is their produst being redesigned at the moment?

VII PUT INTO INDIRECT SPEECH:

1. How long have you been producing plastics?
He asked me __how long I had been producing plastics__
2. When will you send us the goods?
They asked us ___when we would send them the goods.__

I PUT THE VERBS IN BRACKETS INTO THEIR CORRECT FORM:

Since the 1980s, when China (introduce) __introduced__ a market economy and (open)
__opened_ its doors to the West, foreign companies (compete) __have been compiting_ to
get a share of this huge potential market of 1.2 billion people. In the early 80s, China
(import) __imported__ a wide range of goods and (set up) __set up_ joint venture projects
(build up) _to build up__ western-style hotels for the ever-increasing number of foreign
visitors. Since the beginning of the 1990s, China (follow) ___has followed_ a policy of
reducing imports and modernizing industry. Every year China (need) __needs__ to
construct hundreds of kilometers of roads and railways, build new power stations and
connect another ten million people to the telephone system. Projects such as these (offer)
__offer__ huge investment opportunities for foreign companies interested in (set up)
__setting up_ joint ventures with Chinese.

II MAKE OR DO

1. When I got this job, the company __was doing_ very well.
2. They __made__ a big investment in Latin America but they _didn`t do__ their
market research properly, so they just couldnt _make__ enough money.
3. The builders _were making__ so much noise that it was difficult __to do any work.

III WHAT DO YOU CALL THE FOLLOWING?

1. the buying or selling of securities by people who have more knowledge than others of

20
 the company involved because they are connected with it in some way __insider
dealing_
2. to reduce the workforce by not repacking those who leave the company _natural
wastage_
3. an advantageous interest rate which is offered to large corporate clients _prime rate__
4. when a central bank takes action in the market to protect its domestic currency
_intervention_
5. the crime of obtaining money or power by threatening someone __extortion_
6. processing money from illegal activities such as drug, through another legitimate
business _money
laudering_
7. a client with a good payment record and credit rating is _credit worthy_
8. a detailed investigation and report on the potential profitability of a project _feasibility
study_

IV EXPRESSIONS WITH LABOUR

1. the willingness of people in the workforce to change jobs, or move to another part of
the country to find work __l.mobility_
2. workers who do not cost much to employ __cheap l.
3. disagreements between labour and management __l.disputes___
4. these can be good, or they can be bad and lead to a lot of disagreements with
management _l.relations_
5. people who work with their hands _manual l._
6. organizations designed to protect the interests of workers in the United States. These
organizations are known in Britain by another name. this name is
_l.unions_

V CORRECT THE FOLLOWING SENTENCES:

1. If you need any more informations we please you to contact us.

Please contact us if you need any more information.

2. If we will not receive the goods by 1 December, we are obliged to cancel the order.
If we didn`t receive the goods by 1 December, we will be obliged to..

3. We are very interesting for your products.

We are very interested in your products.

4. We have read your advertisement in the Economist last month.

We read your advertisement in the Economist..

21
5. We have pleasure to enclose our late price list.
We have pleasure in eclusing our latest price list.

6. We must to receive this order until 8 July for the latest.

We must receive this order by 8 July at the latest.

VI SUPPLY THE MISSING PREPOSITIONS:

1. For further information, please get _in_ touch _with_ our sales Manager.
2. We are dependent _on_ our suppliers.
3. Personal considerations must be kept separate __from_ company policy.
4. The company is _on__ the course _for_ record profits this year.

I PUT THE VERBS IN BRACKETS INTO THEIR CORRECT FORM:

The first branch of The Body Shop (open) __was opened_ in 1976 in Brighton, England. So
far, we (grow) __have grown__ into a worldwide organization with more than 1000 stores.
Since the very beginning, we (be) _have been_ committed to activities that (benefit)
_benefit___ communities on both local and global scale. Employees of The Body Shop
(encourage) _are encouraged_ to take a half days paid leave each month (participate) _to
participate__ in activities that benefit their local community. In 1991, we (win) __won_ the
UK Award for Employee Volunteering. To date, we (run) _have run_ 21 campaigns. We
(start) _+ed__ a Romanian Relief Drive in 1990 to help abandoned children. So far, our
project team (renovate) __has renovated_ three orphanages and (begin) _has begun__ care
programs to improve the quality of the childrens lives.

II MAKE OR DO

1. It __makes_ me really mad when people cant _do__ their jobs properly.
2. I think I _will do__ without dessert, I am trying to lose weight.
3. The insider dealing scandal _has done_ a lot of damage to his reputation.
4. We _did_ some test last week and I think we __made__ progress.

III WHAT DO YOU CALL THE FOLLOWING?

1. manager responsible for recruitment, training and welfare of staff __personnel

officer_
2. advance warning of intention to resign _notice_
3. all persons who are employed and receive salaries in an institution __payroll_
4. legal authorization to defer payment of a debt for a specific period _moratorium_
5. a clients total investments and financial instruments held in a bank _portfolio_

22
6. a person who works for a central bank and monitors bank activities __banking
supervisor__

V CORRECT THE FOLLOWING SENTENCES:

1. Are these informations available upon request?

Is this information available upon request?

2. We please you to send us your latest catalogue.

Please send us your latest catoluge.

3. We are thanking you on the samples which you sent us.

Thank you for the samples which you sent us.

4. We look forward to receive our order and make further business with you in the future.
We look forward to receivingdoing

5. We suggest that payment should be done by Documentary Credit.

We suggest that payment should be made by..

6. Our discount depends of the number of items you order.

Our discount depends onorder.

I PUT THE VERBS IN BRACKETS INTO THE CORRECT TENSE:

Globo Paint (BE) __was__ established more than 100 years ago. Today it (EMPLOY)
_employs_ more than 5000 people in more than 30 countries. In fact, the company***is***
still (EXPAND) __expanding___ . The original company, called Hammer Paints, (BE)
_was_ started by two brothers who (WORK) _worked__ as engineers. They (DO) __had
done_ some market research before they (SET UP) __set up__ Hammer Paints. Their
results (SHOW) _+ed_ that there (BE) _was_ a clear need for more effective industrial
paints. So, initially they (CONCENTARTE) __+ed___ on just one product. Today, they
(MANUFACTURE) __manufasture_ a range of more than 250 paints and other oil-based
products. During the companys hundred-year history, the company (SEE) __has seen__
many changes in production techniques.

II ARE THE FOLLOWING SENTENCES RIGHT OR WRONG? IF THEY ARE

WRONG, CORRECT THEM.

1. What exactly do you do in your job?

tacno

23
2. I am working for Manpower in the Personnel Department.
I work..

3. Do you work on any special project at the moment?

Are you working on any special project at the moment?

4. What were you doing before you joined Manpower?

What had you done before you joined Manpower?

5.I was working for an international headhunting agency, when Manpower was recruiting
me.
I was working,when Manpowe recruited me.

6. How long have you worked for Manpower?

tacno

7. When have you joined Manpower?

When did you join m?

8. I work here since three years.

\i have been working here for three years.

I PUT THE VERBS IN BRACKETS INTO THEIR CORRECT FORM:

The trend of doing e-commerce (SET) __was set_ in 1998; the next year venture investing
in Europe (BE) _was_ around $13 billion, higher than the amount invested in a year earlier.
Prospects of doing business in this way (BE) _were_ promising and it (BE) __was__so
easy to establish ones own on-line presence. Dot.com newly born businesses
(LAUNCH) _were launched_ on the back of funds from venture capitalists. For a time,
everybody with half an idea about business (CAN/RAISE) __could raise_ money. But, this
favourable beginning adversely (AFFECT) _was affected_
by a sudden plunge in share prices on Americas stock market. Since then most of start-ups
(FIND) _have found__ it far harder to raise fresh money. The direct consequence (BE)
__was_ that young Internet firms (START) __+ed__ running out of cash.

II WHAT ARE THESE CALLED?

1. a company which only administers other companies in a group _holding

company_
2. a companys principal or main office or centre of control _headquorters_
3. a symbol, usually showing the companys name _corporate
logo_
4. if a company owns more than half the shares in other company, it has a

24
 _majority stake_ in that company
5. the part of a countrys economy, as opposed to government authorities _corporate
sector_

III CORRECT THE FOLLOWING SENTENCES AND REWRITE THEM:

1. We please you to send us your latest catalogue.

Please send us your latest..

2. We suggest that payment is to be done by Documentary Credit.

We suggest that payment is to be made..

IV AS THE IMPORTER, WRITE A TACTFUL LETTER TO YOUR CUSTOMER

WHO HAS COMPLAINED THAT THE GOODS HE HAS RECEIVED ARE
DEFECTIVE.

Dear Mr Smith,
We refer to your letter of 1 May in which you say that the goods received are defective.
This was caused by an oversight on our part.
You may be sure that such a mistake will not be made again.
The right goods have now been despatched to you and you should received them by the end
of this month.
Please accept our apologies for the inconvenience.
Your sincerely Dunja Petrovic

25