Expanding E-Government

Improved Service Delivery for the American

People Using Information Technology

December 2005
Expanding E-Government

MEMORANDUM FOR CLAY JOHNSON III

DEPUTY DIRECTOR FOR MANAGEMENT

FROM: KAREN S. EVANS

Administrator for E-Government and Information Technology

SUBJECT: Expanding E-Government Results Report

As the third anniversary of the E-Government Act passes, I am pleased to submit an update to
last year’s results report. This report, “Expanding E-Government: Improved Service Delivery
for the American People Using Information Technology,” highlights the accomplishments of the
departments and agencies and sets forth our goals for this year. I look forward to working with
the departments and agencies in continuing to improve our management of information
technology and deliver results for the American people.

Attachment

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 Expanding E-Government: Improved Service
Delivery for the American People Using
Information Technology

Agencies have become more disciplined and are results-oriented about the way they
manage their programs, people, costs and investments, with the help of the President’s
Management Agenda (PMA).
Giving the American People More for Their Money
A Report for the President’s Management Council
July 2005

The Federal Government continues to deliver results through the adoption of

electronic government management principles and best practices for the
implementation of information technology. The departments and agencies are
focused on providing timely and accurate information to the citizens and government
decision makers while ensuring security and privacy.

The United States Government is one of the largest users and acquirers of data,
information and supporting technology systems in the world, currently investing
approximately $65 billion annually on Information Technology (IT). The Federal
Government should be the world’s leader in managing technology and information to
achieve the greatest gains of productivity, service and results. For the past four
years, the President’s Management Agenda (PMA) initiative to Expand E-Government
has delivered significant results to the taxpayer and federal employees alike. The
departments and agencies are determined to build upon past success and apply new
principles and methods such as Earned Value Management (EVM) to achieve greater
savings, better results and improved customer service levels.

Being the Best

Our goal is to be the best manager, innovator and user of information, services and
information systems in the world. We have shown improvement over the last year in
our achieving our goal. Additionally, there continue to be great opportunities to apply
existing and emerging business best practices to government to achieve increases in
productivity and delivery of services and information. We remain
focused on the customer instead of our traditional approach of
focusing on departments and agencies.

Since the introduction of the PMA, departments and agencies have

delivered results by incorporating industry best practices for
information handling and system management. The President’s
scorecard, located at http://www.results.gov/agenda/scorecard.html,
documents the progress made by the agencies. Currently, there are 4

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Expanding E-Government

agencies who have achieved “green” status on the E-Gov scorecard element. They are:
Department of Transportation, Department of Labor, Small Business Administration, and
the National Science Foundation.

What does it mean to be the best?

• Department and agencies are justifying and managing their IT investments with benefits far
outweighing costs;
• Our IT projects are managed to a variance of less than 10 percent of cost, schedule and
performance; and
• Citizens and government decision makers have the ability to find information easily and
securely.
Focus on Results
The strategy to date has been focused on:
• Increasing Efficiency; • Improving cyber security; and
• Controlling IT costs; • Building an effective IT
• Developing and implementing common solutions; workforce.
• Implementing the responsibilities of the E-Gov Act of 2002;

The Office of Management and Budget’s (OMB)

E-Government and Information Technology Office, with
the support of the General Services Administration and
the Federal Chief Information Officers (CIO) Council,
completed several deliverables this year supporting the
Federal Enterprise Architecture (FEA) framework. The
deliverables included a governance process for
modification of all the models; profiles for security,
privacy and records management; and frameworks for
IPv6 transitions and EVM policy. The FEA continues to be
a comprehensive business-driven blueprint to enable the federal government to identify
opportunities to leverage technology to:
• Reduce redundancy;
• Facilitate horizontal (cross-federal) and vertical (federal, state and local) information
sharing;
• Establish a direct relationship between IT and mission/program performance
to support citizen-centered, customer-focused government; and
• Maximize IT investments to better achieve mission outcomes.
The FEA framework and its five supporting reference models (Performance, Business,
Service, Technical and Data) are now used by departments and agencies in
developing their budgets and setting strategic goals. With the recent release of the
Data Reference Model (DRM), the FEA will be the “common language” for diverse
agencies to use while communicating with each other and with state and local
governments seeking to collaborate on common solutions and sharing information
for improved services.

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Expanding E-Government

The following chart illustrates the potential uses of the newly released DRM Version
2.0:
• The FEA mechanism for identifying what data the Federal government has and
how it can be shared in response to a business/mission requirement
• The frame of reference to facilitate Communities of Interest (which will be
aligned with the Lines of Business) toward common ground and common
language to facilitate improved information sharing
• Guidance for implementing repeatable processes for sharing data
Government-wide

The FEA Data Reference Model (DRM) 2.0

What kind of Structured Semi-structured Unstructured

information Description
Data
is it? Entity Attribute
Model
Entity Entity
Relationship Type

Where is it? Taxonomy

How is it Data Asset Context
categorized?
Topic

How do I Exchange Query

Sharing
access it? Package Point

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Expanding E-Government

Presidential E-Gov Initiatives

In 2001, the President proposed 24 common solutions for services in his 2003
Budget. Operated and supported by agencies, these Presidential Initiatives are
providing high-quality and well-managed solutions for improving services throughout
the government. During the spring of 2004, OMB announced the formation of Lines
of Business (LoB) task forces. Initially, there were five LoB efforts which identified
common solutions and methodologies to increase operational efficiencies, improve
services and decrease duplication. During FY 2005, we successfully completed major
development milestones and are showing greater adoption and use of these services
from citizens, businesses and government agencies. Specific accomplishments were
included in the second annual report to Congress on the E-Gov Act of 2002.
(http://www.whitehouse.gov/omb/egov/)

Highlights include:
• Government to Citizen Portfolio: To date, our benefits site receives more
than 190,000 visits per month by citizens and provides more than
128,000 referrals per month to agency benefits programs. In the
2005 tax filing season, over 5.1M citizens filed taxes online for free using
IRS Free File.
• Government to Business Portfolio: As of August 2005, the E-Rulemaking
initiative has included 1,600,789 public participants in the rulemaking
process through multiple service channels.
• Government to Government Portfolio: As of October 2005, over 1,500
grant programs are available online. To date, more than 17,000 grants
applications have been received electronically. Additionally, Disaster
Management Interoperability Services (DMIS) has been used in 111
disaster situations and 624 training exercises.
• Internal Efficiency and Effective (IEE) Portfolio: Federal job seekers have
created more than 1,900,000 resumes online. Through its website
(www.GoLearn.gov) E-Training currently has more than 650,000
registered users and more than 1,300,000 courses have been completed.
• Lines of Business (LOB) Efforts: Work continued to complete plans to
move to centers of excellence in the areas of Financial Management and
Human Resources while work continued in Health, Case Management,
Grants Management and Cyber Security.

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Expanding E-Government

Holding to the promise of decreased investment and increased performance, the

charts below provide an overview of the administration’s promise to deliver more
results for the taxpayers’ investment. We continue to focus the President’s E-Gov
Initiatives on achieving greater savings, better results, and improved customer
service levels, while reducing overall annual E-Gov spending. As the initiatives
complete their milestones and become operational, they will move to a fee-for-service
model-thereby eliminating the need for direct agency funding for specific initiatives.
We continue to reduce funding from its peak in FY 2004 and have ensured the
governance boards for each initiative approve the spending plans and the associated
requirements. Finally, we expect fee-for-service amounts to increase as utilization of
the E-Gov initiatives increase.

Funding for E-Gov Initiatives

Agency Contributions Fee-for-Service Fees*

FY03 177,617,010
FY04 226,794,548
FY05 168,445,172 91,007,490
FY06 181,865,986 243,587,798
TOTAL 754,722,716 334,595,288
*Estimated by the initiatives

Funding for E-Gov Initiatives

500
Millions

450

400

350

300
Dollars

250

200

150

100

50

0
FY03 FY04 FY05 FY06 FY07 (Estimate)

Requested Revised Funding Est. Fee For Service Revised Funding + Est. Fee For Service

To ensure the initiatives maintain their originally intended scope, any new
functionality and objectives are approved by the initiatives’ governance boards and
are appropriately included in agency budget requests. This approach ensures these
solutions are incorporated into existing government service delivery operations.

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Expanding E-Government

The Keys to Continued Success

The following goals are part of the departments’ and agencies focus on continued
improvement and results for the citizen:
GOAL for FY 05 RESULTS
Enterprise In June 2005, we completed assessments of 25 Federal agencies’ enterprise
Architecture: architectures. All agencies have an “effective” EA – i.e. the EA is sufficiently mature
Federal Enterprise enough to inform agency investment processes.
Architecture and the
agencies’ Enterprise For FY 06, the goal is for agencies to continue to use their EA to eliminate redundant
Architectures are business functions. The elimination of functions/systems will show true cost
used to eliminate savings and not just “cost avoidance.”
redundant business
functions,
processes, and
technologies.

Acceptable Business The vision and outcomes should be clearly defined and aligned with the
Cases: 75% of department’s or agency’s mission with the benefits far outweighing the costs.
agencies have all
acceptable business As of September 30, 2005, 84 % of the agencies (or 21 of 25) had acceptable FY
cases 2006 business cases. Thus from last year’s management watch list, only 19
business cases from 4 agencies remain. For the remaining FY 2006 investments
still on the management watch list, OMB will use the appropriate management tools
to ensure agencies manage or mitigate risk before beginning or continuing a project.

For FY 06, the goal is 90% of agencies with acceptable business cases for all of their
systems.
Security: 90% of IT Federal government information and infrastructure need to be secure. As of
systems have been September 30, 2005, 85% of agency systems are secured and accredited. We
certified and continue to strive to improve the security posture of the federal government assets
accredited and although we missed the goal for FY 05, we continue to improve our response to
security incidents.

For FY 06, the goal is 90% of all IT systems properly secured (certified and
accredited) including the Inspector General’s verification of the effectiveness of the
department’s or agency’s IT security remediation process.
IT Workforce: Gaps The IT workforce needs to be fully trained and qualified. The CIO Council developed
in the IT workforce guidelines for assisting department and agency CIOs in identifying skills and
are identified by competencies gaps in their workforce.
agency CIOs and
50% of the agencies Agencies have completed this analysis and developed plans to close IT skill and
will have closed the competency gaps across a number of key job areas (IT Project Management, IT
identified gaps Security, and IT Architecture). We did not meet the goal of 50% of the agencies
closing their identified gaps. The CIO Council is going to assist with the
implementation of the developed plans with activities such as conducting specialized
recruitment activities.

For FY 06, the goal is 50% of the agencies will close the identified gaps.

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Expanding E-Government

GOAL for FY 05 RESULTS

Earned Value Operational cost and schedule overruns and performance shortfalls should average
Management: At within 10% for the department’s or agency’s IT portfolio.
least 50% of
agencies are As of September 30, 2005, 28% of agencies have fully implemented EVMS (7 out of
managing their IT 25) and on average are achieving at least 90% of their cost, schedule, and
portfolio in performance goals. Another 52% of agencies are using some level of EVMS (13 out
accordance with the of 25) to track the cost and schedule status of their major investments and do not
standard. have cost overruns or schedule delays exceeding 30%. Those agencies are taking
the appropriate actions, including developing comprehensive agency policies and
incorporating requirements into contracts for using EVMS, to bring the management
of all of their major IT development efforts into full compliance with the industry
standard for EVMS. Together these two groups of agencies account for over 75% of
Federal agencies being able to measure progress toward milestones in an
independently verifiable basis, in terms of cost, capability of the investment to meet
specified requirements, timeliness, and quality. The remaining six agencies have a
plan of action and milestones to incorporate the use of earned value management
into their Capital Planning and Investment Control Process.

For FY 06, the goal is for at least 50% of the agencies managing their IT portfolio in
accordance with the standard and averaging 10% of cost, schedule and
performance.

As these goals are achieved and the FEA framework and departments’ and agencies’
enterprise architectures are utilized, IT investments will be made and managed
wisely. Duplicate functions and/or systems will be eliminated and we will achieve
true cost savings, not just “cost avoidance” for the taxpayer.

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Expanding E-Government

What is Coming
In the coming months, the Presidential E-Government initiatives will continue to
graduate from the development and implementation phase to mature service
offerings supported by service fees. Increased agency adoption and customer
utilization will become the primary measures of success. The E-Government program
will continue to identify IT opportunities for collaboration and consolidation using the
FEA framework. The future is to ensure reliability, security and continuity of services
to the point where they are thought of as utilities just like electricity and water. This
service-oriented approach will ensure that future government IT investments will
leverage existing capabilities to their maximum potential and will provide the most
efficient and customer-centered services.

The Office of E-Government and Information Technology will provide leadership and
support for:
• Common solutions focused on results;
• Interoperability, with the adoption of data standards and modernization
efforts in lieu of legacy systems incapable of providing upgrades or cross
agency support;
• Improved service levels with a focus on the citizen; and
• Adoption of best practices and shutting down ancillary and duplicative
systems within and across the federal government.

This Office will continue to work with the departments and agencies to ensure privacy
issues are addressed across boundaries to provide a uniform and systematic process
to protect citizen information. We have huge potential and opportunities for growth.
The Federal Government will continue to work in all aspects of the Expanding E-
Government initiative to deliver results the American people deserve.

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Appendix

Presidential Initiatives Links

Business Gateway www.Business.gov

Disaster Management www.DisasterHelp.gov

E-Authentication www.cio.gov/EAuthentication

E-Loans www.GovLoans.gov

E-Records Management www.archives.gov/records_management/initiatives/erm_overview.html

E-Rulemaking www.Regulations.gov

E-Training www.USALearning.gov

Federal Asset Sales www.FirstGov.gov/shopping/shopping.shtml

Geospatial One-Stop www.GeoData.gov

GovBenefits.gov www.GovBenefits.gov

Grants.gov www.Grants.gov

Business Partner Network www.BPN.gov

Excluded Parties Listing System www.EPLS.gov

Federal Business Opportunities www.FedBizOpps.gov

Federal Technical Data Solution

www.FedTeDS.gov
(password required)
Federal Procurement Data
https://www.FPDS.gov
System
Past Performance Information
www.PPIRS.gov
Retrieval System
International Trade Process
www.Export.gov
Streamlined

IRS Free File www.irs.gov/app/freeFile/welcome.jsp

Recreation One-Stop www.Recreation.gov

Recruitment One-Stop www.USAJOBS.gov

SAFECOM www.SAFECOMProgram.gov

www.FirstGov.gov
USA Services
www.usaservices.gov

Lines of Business Web Site http://lobm.gsa.gov

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Appendix

E-Gov Related Links

Official Web Site of the President's

www.egov.gov
E-Gov Initiative

CFO Council Web Site www.cfoc.gov

CIO Council Web Site www.cio.gov

FedWorld www.FedWorld.gov

FirstGov.gov www.FirstGov.gov

GSA E-Gov Web Site http://egov.gsa.gov

GSA E-Strategy www.estrategy.gov

OMB Web Site www.omb.gov

OPM E-Gov Web Site www.opm.gov/egov/

www.Results.gov
Resources for the President’s
www.WhiteHouse.gov
Team
www.USAFreedomCorps.gov

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