Lessons Learned Post Project Survey

POST PROJECT SURVEY - <PROJECT NAME>
[The following survey is intended as a guideline, and provides sample questions that may be
administered to solicit feedback on a project. The Project Manager should review the questions to
determine which ones are appropriate to include for the selected target audience. The respondents
should be encouraged to provide not only a numerical rating (where 1=Not at All or Poor; 2=Adequate or
Satisfactory; and 3=To a great extent or Excellent), but also provide their comments as to what worked
well, what could have been done better, and recommendations for conducting future projects.]
Project Name: <Project Name>

Date: <dd/mm/yyyy>
QUESTIONS RATING COMMENTS

PRODUCT EFFECTIVENESS
How well does the product or service the project
produced meet the defined project requirements?
How well does the product or service the project
produced meet your needs?
To what extent were the objectives and goals outlined
in the Business Case met?
What is your overall assessment of the outcome of
this project?
COST/SCOPE/SCHEDULE/QUALITY MANAGEMENT
How well did the scope of the project match what was
defined in the Project Proposal?
How satisfied are you with your involvement in the
development and/or review of the Project Scope
during Project Initiation and Planning?
Was the Change Control process properly
implemented to manage changes to Cost, Scope,
Schedule, or Quality?
Were changes to Cost, Scope, Schedule, or Quality,
effectively managed?
Was project performance validated or challenged? If
yes, were the estimates effectively revised and were
current and future tasks re-scheduled?
How closely did the initial Project Schedule compare
with the actual schedule?
How did the estimated Project Budget compare with
the total actual expenditures?
How effectively was the Quality Management Plan
applied during Project Execution?
How effective was the quality assurance process?
How effective were project audits?
How effective were Best Practices & Lessons Learned
from prior projects utilized in this project?
RISK MANAGEMENT
How well were team members involved in the risk
identification and mitigation planning process?
To what extent was the evolution of risks
communicated?
How accurate was the Risk Management Plan/Log?
How accurately and timely was the Risk Management
Log updated or reviewed?
COMMUNICATION MANAGEMENT
How effective were the communications materials in
providing and orienting team members about the
details of the project?
How satisfied were you with the kick-off meetings you
participated in?
How efficient were project team meetings conducted?
How timely were Progress Reports provided to the
Project Manager by Team Members?
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[Insert appropriate disclaimer(s)]

Date: <dd/mm/yyyy>

How actively and meaningfully were stakeholders
involved in the project?
Were stakeholder communications adequate and
effective?
How well were your expectations met regarding the
frequency and content of information that was
conveyed to you by the Project Manager?
How well was project status communicated
throughout your involvement in the project?
How well were project issues communicated
throughout your involvement in the project?
How well did the Project Manager respond to your
questions or comments related to the project?
How useful was the format and content of the Project
Status Report to you?
How useful and complete was the project document
repository?
ACCEPTANCE MANAGEMENT
How effective was the acceptance management
process?
How well prepared were you to receive project
deliverables?
How well defined was the acceptance criteria for
project deliverables?
Was sufficient time allocated to review project
deliverables?
How closely did deliverables match what was defined
within the Project Scope?
How complete and timely were the materials you were
provided to decide whether to proceed from one
project lifecycle phase to the next? If materials were
lacking, please elaborate.
ORGANIZATIONAL CHANGE MANAGEMENT
How effectively and timely was the organizational
change impact identified and planned for?
Was sufficient advance training conducted and/or
information provided to enable those affected by the
changes to adjust to and accommodate them?
Overall, how effective were the efforts to prepare you
and your organization for the impact of the
product/service of the project?
How effective were the techniques used to prepare
you and your organization for the impact of the
changes brought about by the product or service
produced by the project?
ISSUE MANAGEMENT
How effectively were issues managed on the project?
How effectively were issues resolved before
escalation was necessary?
If issue escalation was required, how effectively were
issues resolved?
How effectively were issues able to be resolved
without impacting the Project Schedule or Budget?
PRODUCT IMPLEMENTATION & SUPPORT
How effective was the documentation that you
received with the project product/service?
How effective was the training you received in
preparation for the use of the product/service?


Date: <dd/mm/yyyy>

How useful was the content of the training you
received in preparation for the use of the
product/service?
How timely was the training you received in
preparation for the use of the product/service?
How effective was the support you received during
implementation of the product/service?
PERFORMANCE OF THE ORGANIZATION
How effectively and consistently was sponsorship for
the project conveyed?
PERFORMANCE OF THE PROJECT TEAM
Overall, how effective was the performance of the
Project Manager?
How well did the Project Team understand the
expectations of their specific roles and
responsibilities?
How well were your expectations met regarding the
extent of your involvement in the project (effort, time
commitments, etc.)?
How effective was each Project Team member in
fulfilling his/her role?
How effective was Project Team member training?
GENERAL QUESTIONS
What were the most significant issues on this project?
What were the lessons learned on this project?
What on the project worked well and was effective in
the delivery of the product?
What other questions should we have asked? What
other information would you like to provide to us about
this project?
*Source: NYS Project Management Guidebook

Version History
Version# Implemented By Revision Date Reason
1.0 Project Team Final Release


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POST PROJECT SURVEY - <PROJECT NAME>

Project Name: <Project Name>

QUESTIONS RATING COMMENTS

Project Name: <Project Name>

QUESTIONS RATING COMMENTS

UP Template Version: 11/30/06 Page 2 of 4

Project Name: <Project Name>

QUESTIONS RATING COMMENTS

UP Template Version: 11/30/06 Page 3 of 4

UP Template Version: 11/30/06 Page 4 of 4

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