H E A LT H W E A LT H CAREER

MERCER

TA L E N T T R E N D S 2017 G LO B A L S T U DY
EMPOWERMENT IN A
DISRUPTED WORLD
THREE PERSPECTIVES ON

THE FUTURE
OF WORK

H E A LT H W E A LT H CAREER

400+ business executives

1,700+ HR professionals
5,400+ employees W H AT S I N S I D E
From 37 countries
and 20 industries 4 TRENDS TO WATCH IN 2017
GROWTH BY DESIGN
A SHIFT IN WHAT WE VALUE
A WORKPLACE FOR ME
We asked about topics as diverse as:
THE QUEST FOR INSIGHT
The biggest disrupters on the horizon
LEAP FORWARD:
What executives are planning in the
ADVICE TO STAY AHEAD
next few years
ATTRACT & RETAIN TOMORROWS TALENT
How HR thinks jobs will change BUILD FOR AN UNKNOWN FUTURE
CULTIVATE A THRIVING WORKFORCE
Which skills are most in-demand and
how best to develop them
IMPLICATIONS FOR HR
What employees want more/less of TOP TIPS TO WIN THE TALENT WAR
in the workplace PRIORITIES FOR THE HR FUNCTION
OF TOMORROW
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SETTING THE CONTEXT
2017 has kicked off with a bang, but the optimism shown in the markets C-SUITE CONCERNS:
has not appeased the lingering concerns from HR and employees VIEW FROM THE TOP
following a year of uncertainty and volatility. Conflict in the Middle East
continues unabated, the fate of the European Union is in question, and
anti-establishment sentiment is at an all-time high. Across the world,
disruptive events at the ballot box and on the streets have provided
a wake-up call to political and business leaders.

Rising nationalism is straining global cooperation, and economic

problems have resulted in stagnant growth, unemployment, and
productivity challenges. Fiscal fragility in many emerging markets and
the pressure on social protection systems is compounding the stress
on individuals and families. T E C H N O LO G Y AT W O R K

IN THIS CLIMATE, IT IS MORE IMPORTANT

THAN EVER BEFORE FOR COMPANIES TO TAKE TA L E N T D R A I N
A LEADING ROLE IN CARING FOR THE HEALTH,
WEALTH, AND CAREERS OF THEIR WORKFORCE.
AGING WORKFORCE
The fourth industrial revolution is upon us and is fast becoming a
workplace reality. Artificial intelligence, robotics, 3-D printing, drones,
and wearables are rapidly integrating into the work environment.
Technology is enabling us to stay connected and give real-time G E N E R AT I O N Z
feedback more than ever before. At the same time, business models
are adjusting to take advantage of contract or contingent workers
. in part to address the talent scarcity challenge but also in response
to what people say they want out of a job. These forces are changing
the notion of what it means to be an employee, which has far-reaching
implications and demands a re-think of how we prepare for the future.

The critical trends that are reshaping the world of work are colliding
with the changing demographic profile of employees and shifting

92%
expectations of the work experience. Despite an uncertain future,
there is optimism in the air. The events of 2016 and early 2017 have
set a course of change that brings the promise of more equity and
of employers expect
transparency and more accountable decision making. An overarching
theme of Empowerment permeates how business leaders, HR
an increase in competition
professionals, and employees are viewing the world of work, both today for talent this year
and in the future.

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The talent scarcity challenge is keeping everyone awake at night. The C-suite and HR agree that the competition
for talent will continue to increase this year, but executives see this even more acutely 43% of C-suite
respondents expect the competition to be significant, compared to 34% of HR professionals.

How are companies planning to respond? Just like in 2016, most are focused on a Build strategy to grow and
promote their own talent from within but nearly half are also increasing their recruitment from the external
labor pool. Both strategies are reflected in the HR priorities for 2017:

1
AT T R
2 3 4 5 6
AC
TOP T TING DEVELOPING IDENTIFYING BUILDING SUPPORTING INCREASING
ALEN
EXTE T LEADERS FOR HIGH SKILLS EMPLOYEES EMPLOYEE
RNAL
LY SUCCESSION POTENTIALS ACROSS THE CAREER ENGAGEMENT
WORKFORCE GROWTH

The disconnect between supply and demand affects all industries, geographies, and functions, but it is predicted
to be especially acute in leadership, core operations, sales & marketing, and IT.

B U I L D, B U Y, B O R R O W H R E X P E C T S A D E A R T H O F Q U A L I T Y TA L E N T D U E T O
WORKPL ACE DISRUPTION IN THE NEXT T WO YEARS
PLANNING TO INCREASE
IN THE NEXT 12 MONTHS

Administration
IT/Technology

Customer Svc
Leadership
Marketing
Core Ops

Logistics

Finance
Sales

Legal
HR

Build
Buy
Borrow
79 48 40
%%%

Oversupply Undersupply

I N T H E S P O T L I G H T ( R E P O R T E D O V E R S U P P LY )
In areas with oversupply, competition for jobs will increase and there is potential for job displacement. However, for
organizations that are able to move people to jobs, or jobs to people, this can be a great world-sourcing opportunity.

Core Marketing Customer

operations & logistics service & IT
in the US in Italy in India

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1. G R O W T H B Y D E S I G N
DRIVING A BOLD CHANGE AGENDA
Its no longer about evolution organizations are transforming structures and jobs with an eye towards the
future. Ensuring that the People agenda is not lost amid the drive for change will be critical to sustainable growth.

R E D E S I G N I N G T H E O R G A N I Z AT I O N
Executives globally recognize that stasis is a formidable There are interesting differences by geography as well.
enemy of business growth. They acknowledge While greater efficiency is the number one driver of
that existing structures often impede, rather than organization design changes in the majority of the
accelerate, change and that the heavily layered countries we studied (including US and UK), it is less
organization of yesteryear has proved a hindrance to of a focus for executives in Japan (who are committed
the agility needed in todays competitive markets. Thus, to improving collaboration) and in Hong Kong
they are driving an aggressive change agenda 93% (for whom innovation is paramount).
of business executives plan to make a design change in
their company within the next two years. This trend is The organization in a world is flat universe pushes
consistent across all geographies and industries. decision-making authority further down the chain,
thus employees must be more self-reliant and skilled
Vertical hierarchies are being replaced by simpler, enough to independently make day-to-day decisions.
more horizontal organizational structures. This This requires a shift in how we support employees at
change reflects a desire for greater efficiency and different stages of readiness, career, engagement,
lower costs, closer relationships with customers, and work status.
and increased agility and innovation. Companies in
different industries are going about this in different What do employees say they want? When asked in
ways. Executives in the Auto, Energy, and Healthcare which areas their company should provide more
sectors are flattening their organization structures, support, simplified approval chains to enable quick
while those in Financial Services and Logistics are decision making ranked third globally. This may reflect
focused more on moving support functions to shared their companys current challenges in this area with
services. Consumer Goods organizations are also only 15% of employees saying that their company excels
creating special units to handle project-based work. at this today.

9 3% W I L L M A K E O R G A N I Z AT I O N D E S I G N C H A N G E S I N T H E N E X T 2 Y E A R S
W H AT C H A N G E S A R E YO U P L A N N I N G TO M A K E?

Moving support functions to shared services 41

Flattening the organization structure 33

Eliminating roles/departments 31

Decentralizing authority 31

Building internal/external networked communities 27 AGILIT Y

Creating project-based units 26

Forming self-driven, holacratic work teams 22 CUSTOMER

INTIMACY

Centralizing governance 21
EFFICIENCY
Increasing regional control 20

Outsourcing parts of the business model 20 INNOVATION

Moving operations to low-cost locations 15

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G LO B A L , I N P E R C E N T

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Redesign of organizational structures and jobs was among the top three areas of investment executives felt
would create the most sizable difference to business performance in the near future. However, only 11% of HR
professionals indicated that redesigning jobs, roles, and responsibilities is a priority this year. With structural
redesign being driven from the top, lack of definition around what behaviors to leave behind, preserve, or adopt
will undermine the impact of these organizational changes.

C H A N G I N G N AT U R E O F J O B S
TOP THREE TRENDS

Jobs will focus more on

sales & delivery and
Management roles will less on management
have broader spans
of control Especially in China, where 63%
High value jobs will of HR leaders expect an increased
A global trend in all countries with focus more on focus on design & innovation over
the exception of Italy, where less than design & innovation the next 3 years
one-third of HR leaders anticipate that
managers will have a broader team remit

THE VALUE OF JOBS IS SHIFTING ARE YOU SET UP FOR SUCCESS?

Companies are seeking to eliminate the barriers to Having a strong decision science underpinning job
productivity growth that have crept into their internal design has never been more critical, especially as new
business practices. One way is to redesign roles and jobs are emerging faster than ever before. Job design
reporting lines for simplicity, faster decision making, is where HR can truly add business value:
and team-based working. Today, HR is spending a How do you define jobs for which no precedents exist?
significant amount of time classifying and cataloguing How do you evaluate new jobs when you have no
jobs (often driven by the implementation of a new HR reference benchmarks?
technology system). HR leaders will be the first to
agree that documenting current state is not enough. The challenge is to consider the jobs contribution to
New style work arrangements require new style job the creation of value in the organization. We all know
frameworks that take into account not only the jobs that business leadersdo not have the patience for a
of today, but also what will be needed in the future. lengthy job evaluation exercise, so the process must
The rapid pace of change and C-suites focus on be quick, intuitive, and accessible for all line managers.
organization redesign mean that a very different future The good news is that HR realizes the need for
is not far off. Without an underlying framework, the goals change 50% of HR leaders indicated that they will
of agility, simplicity, and innovation will remain elusive; the change their job evaluation methodology this year. The
key is developing a strategic framework that can flex and majority are implementing a more scientific approach
adapt to the evolving needs of an agile workplace. to valuing contribution.

In a recent Mercer snapshot survey1, respondents were asked how job evaluation will contribute to
the business agenda in the next 10 years; the most common response was to enable flexibility.
1
2016 Mercer Global Job Evaluation ROI Snapshot Survey

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T H E D I G I TA L J O U R N E Y
Business executives see technology at work as the workforce trend likely to have the most impact on their
organization over the next two years. Yet most are not doing enough to realize the benefits and head off the risks.

Doing business without digital is like smiling at someone in

the dark. You know what youre doing, but nobody else does.
~Adapted from Steuart Henderson Britt~

W H E R E A R E Y O U O N T H E J O U R N E Y T O B E C O M I N G A D I G I TA L O R G A N I Z AT I O N ?

We are a digital
1% 5%
INTERNAL How we shape the

organization
employee experience

Making great
8% 14% 1%
Less than 10% consider themselves a Digital
progress
Organization today. Companies that have begun
Long way to go 4% 37% 12% 1% their digital journey tend to focus first on external
Not yet on the
competitive forces, and later turn their attention
8% 6%
journey
internally toward the employee experience.
Not yet on the Making great We are a digital
Long way to go
journay progress organization

EXTERNAL How we conduct business

8
Only 35% of executives 18
believe that HR provides
a digital experience for
employees. Nearly 1 in 5 companies
say that their employees
27 do not have a digital
experience when
interacting with HR.
Only 54% of employees None
say that they have access Core tasks
to state-of-the-art Advanced tasks
and innovative tools & Nearly all
technology to support their
training and development. 47

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2. A S H I F T I N W H A T W E V A L U E
A N E W R E WA R D S PA R A D I G M I S N EED ED
Fair & competitive pay and opportunities for promotion are top priorities for employees this year, which is not
surprising given the climate of uncertainty and change.

The rapid rise of smart machines and the exponential

increase in the complexity of organizations and roles
are just some of the ways in which todays workplace
is unrecognizable from 30 years ago. What it means
to be an employee and the value of an employee
to an enterprise must necessarily be adjusted.
Its no longer just about output. In fact, 97% of Pay disclosure Responsible
employees want to be recognized and rewarded & transparency leadership
for a wide range of contributions, not just financial
results or activity metrics but only 51% say that
their company does this well today. How rewards are
managed reflects an organizations culture and can
send powerful signals about what is valued.
The same principle applies to executive rewards.
Uncertainty
Responsible and responsive leadership was the lead and volatility
topic at the 2017 World Economic Forum Annual Meeting.
The theme of inequality and income disparity is forcing
policy discussions on minimum wage and living wage,
the gender pay gap, and the pay ratio between the to the demand for greater transparency 83% of
C-suite and the average employee. As organizations companies are planning to make changes to increase
are being challenged to consider their societal transparency of executive pay. Market volatility is also
impact, performance metrics have been broadened adding pressure on executive pay levels but at the
to include sustainability measures such as diversity same time, companies are unsure whether to make
and social responsibility rankings. The trend towards adjustments as the economic winds can change rapidly.
more effective and relevant disclosure of executive For example, whether to shift to a currency-neutral
remuneration also shows that companies are responding approach for incentive plans is a hot topic for debate.

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47%
of employees globally say the number one thing that
would make a positive impact to their work situation is
compensation that is fair & market competitive. Below
are the top seven responses globally. #1 for employees
in Canada, China,
France, Germany, Italy,
FA I R & C O M P E T I T I V E C O M P E N S AT I O N Singapore, and US

#1 for employees
OPPORTUNIT Y TO GET PROMOTED in Brazil, Mexico, India,
and South Africa

LEADERS WHO SET CLEAR DIRECTION #1 for employees

in Australia, Canada,
Hong Kong, and UK
WORKING WITH THE BEST & BRIGHTEST
#1 for employees
T R A N S PA R E N C Y O N PAY C A LC U L AT I O N S in Japan

C A R E E R PAT H I N F O R M AT I O N

MORE FLEXIBLE WORK OPTIONS

People spend an average of 13 hours per month worrying about money

matters at work1. A preoccupation that is translating into greater
concern over base pay and benefits than in prior years. Employees
are seeking the security of tangible and predictable rewards,
which is not a surprise given the perceived uncertainty ahead.
However, this is not reflected in HRs plans only 28% say
rewards competitiveness will be an area of focus in 2017. Also AFFINITY EMOTIONAL
PRIDE
not reflected in this years plans is employees desire for PURPOSE

fair pay, with only 16% of HR leaders putting equitable pay

on their list of top five priorities. Part of the disconnect
may be due to lack of communication. For example,
WORKPLACE
51% of companies say that they provide information CAREER
LIFESTYLE
on pay bands, but only 34% of employees agree.
This can also impact employees perception CONTRACTUAL
of their own promotability within the
organization lack of clarity around C O M P E N S AT I O N BENEFITS

rewards at the next level can lead people

to believe there is no path forward.
C U LT U R A L A L I G N M E N T
1
Inside Employees Minds Study, Mercer 2016

Even though employees are focused on the contractual aspects of the deal, we
know that a greater emotional connection with the organization leads to less
dependence on components such as compensation and benefits.
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88% O F C O M PA N I ES
MADE CHANGES TO THEIR
PERFORMANCE MANAGEMENT
APPROACH LAST YEAR AND
THERES MORE TO COME

The climate of uncertainty is driving decisions about

where employees want to work and what they value in
the employment deal. So how are companies planning
to respond? Changes to performance management
processes lead the way and often have implications
for rewards. This year, companies will continue to
use performance ratings to drive annual base salary
adjustments, but there is also a move towards greater
manager discretion in how employees are paid.

CHANGES Strengthen Calibrate goals More team- Replace

PLANNED strategic goal across peer based goals ratings with
IN 2017 cascade roles & metrics descriptors

Shift
Eliminate Introduce
performance
performance Add forced Remove forced continuous
discussions
ratings rankings rankings feedback
to career &
altogether technology
development

There continues to be a focus on goal calibration

12
and cascade, with 83% of companies having made
Performance ratings will
or planning to make a change to their goal setting drive base salary adjustments
process. Continuous feedback is also becoming
Manager discretion will drive
more prevalent, no doubt enabled by technology, 39
base salary adjustments
with 81% of companies having already put in place
an anytime feedback tool or planning to do so Disconnect base salary adjustment
14 and performance management
this year. Managers are also being encouraged to
balance backward-looking performance reviews Give merit payments more than
once per year
with more future-focused career and development
conversations 81% of companies have made Not sure, experimenting
with different ways of linking
this shift or plan to do so this year. Companies are performance and base salary
taking the opportunity to determine whether their adjustments
performance management processes are fit for
purpose and inspiring for employees. 25

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S
I NG
R AT
L EA E R
C NC E
ME MA NC
E R R MA
V O FO
GI RF PER EERS
E Y
P E M Y P
P AR OF M
Employees are clear on one thing: performance M
C O T H AT
ratings give them clarity on how they are T O
performing and motivate them to do
better work. In addition to individual C R E AT E T E A M G O A L S TO
P R O M O T E C O L L A B O R AT I O N
work contributions, they also want
to be measured on team goals to promote PROV
I
collaboration. This is a trend set to continue, TO HI DE ADDITIO
GH PE
with 40% of employees expecting that their RFOR NAL BENEF
MERS ITS
workplace will become even more team-based
over the next two years.

UNIQUE VIEWS FROM AROUND THE WORLD

UK and France employees

are divided on whether they
want performance ratings

Japan employees want better

Canada employees want alignment of individual goals
more team goals to promote to company goals
collaboration

Fewer employees in China

US employees are thirsty for more
seek regular feedback on
feedback on their performance
their performance

Employees in Brazil want

more team goals to promote Employees in Australia want
collaboration more team goals to promote
collaboration
India employees are
thirsty for more feedback
on their performance
Employees want clear performance ratings
to know how they are performing

Employees want additional benefits

for high performers
Employees in South
Africa value when their
performance is compared
to that of their peers

TO R ATE O R N OT TO R ATE? NUMBERS OR WORDS? FO R C E D R A N K I N G S O R N OT?

61% of organizations eliminated 75% replaced numerical ratings 39% of companies that either
performance ratings last year or with descriptions or are planning added or removed forced rankings
are planning to do so this year. to do so this year. in 2016 are now planning to reverse
their decision in 2017.

Industry sectors making the most changes: Countries satisfied with the status quo: 9
Energy, Life Sciences Japan, China, UK
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3. A W O R K P L A C E F O R M E
P E R S O N A L I Z AT I O N O F T H E E M P LO Y E E E X P E R I E N C E
People expect their employer to make work work for their individual circumstances. Companies are starting to
respond by taking a whole person approach and increasing the flexible work options available to their workforce.
Advances in technology are enabling individualized choice without adding an undue administrative burden for HR.

While clarity on job responsibilities, rewards, and More than a list of cool benefits
promotion criteria are fundamentals, there is another
workplace revolution underway. Globalization and and perks, personalization itself
technology are making the world smaller and shaping is fast becoming a differentiator.
employees expectations of when and how they want to
work. As part of the Era of the Individual and the rise One way to achieve this is through flexible work
of the free agent, employees are seeking more flexible options. This years study showed that the majority
and personalized work arrangements. Organizations of employees want more flexibility, and 40% of HR
are realizing that developing one employee value respondents acknowledge that offering more flexible
proposition that resonates across five generations, ways to work would improve their employees ability to
men and women, white and blue collar, working at the thrive. Sixty-two percent of companies already have
office or from home is nearly impossible to achieve. pockets of flexibility in place, but only 35% say that it
is a core part of their value proposition. An additional
Personalization is not a new concept, but its one that in 27% offer flexible work options only when requested
the past has been difficult to address. The good news by individuals and sanctioned by managers.
is that advances in technology (from employee portals
to career matching apps to benefit management We also asked employees about their experiences with
platforms) are making it much easier to bridge the gap. flexible working in practice. They generally reported
Responsive and intelligent software can adapt to the support from their managers (61%) and colleagues
needs of each unique employee to provide the right (64%). However, 1 in 3 employees indicated that they
support at exactly the right time. Additionally, the had requested a flexible work arrangement in the past
micro-segmentation science of personas commonly and were turned down, and 1 in 2 expressed concern
used in marketing is starting to be applied to people that working part-time or remotely would negatively
strategy. These realistic representations of employee impact their promotion opportunities. Certainly there
.types can enable HR to better target employee is more work to be done to create a culture where
benefits and communications. flexibiltiy is not seen as a benefit, but as an opportunity
for workforce optimization and personalization.

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UNLIMITED
UNPAID TIME OFF
PAID
HOLIDAY
TRIPS 4-DAY
WORK WEEK
SABBATICAL

FITNESS
FACILITIES

Flexibility comes down to finding a way to MORE PAID UNLIMITED

integrate ones work and personal life. We WELL-BEING SERVICES HOLIDAYS PAID
VACATION
asked what would make employees choose ONSITE
RELAXATION ROOM
one company over another providing
FINANCIAL ADVICE
an exhaustive list and taking pay out of
WORK 4 YEARS AT 80%
the equation. Time off was the clear COMPANY VOLUNTEERING
PAY, GET 1 YEAR OFF SUMMER FRIDAYS
AT 80% PAY
winner either more of it, or at least the RECREATION FACILITIES

flexibility to spread it out or even work

Flexible working Time off Fitness & well-being Other
fewer hours for less pay. Perks such as
fitness and recreation facilities, well-
being services, and financial advice were
all present, but ranked lower down the list.

This focus makes sense when viewed alongside employee However, employees are expecting the opposite, at least
priorities. When asked about their biggest concerns in when it comes to stress on the job only 19% predict
the near future, the themes across geographies and that their workplace will become less stressful over the
generations were all the same: first Health, then Wealth, next two years. Finding ways to seamlessly integrate
and then Career. The findings were clear-cut, with 61% all areas of ones life (home, family, job, community,
globally choosing Health as their top concern, followed etc.) through flexible working and creative time off
by 23% choosing Wealth, and 16% choosing Career. arrangements can help mitigate this growing trend.

Ultimately, people want to fit work into their unique lives.

Staying healthy is directly tied to Personalization, then, becomes the key to creating an
employee experience that resonates with each individual.
minimizing stress.

EMPLOYEE PRIORITIES

Al ex , 36 hter s
two da ug
M arrie d, HEALTH WEALTH
al sa la ry 78K
Annu
e homeo
wne r, 61% 23%
First-tim
travel
Likes to t footba ll
te abou
Pass iona

CAREER
16%

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4. T H E Q U E S T F O R I N S I G H T
P R E D I C T I V E A N A LY T I C S A R E S T I L L O U T O F R E A C H
An empowered organization that is agile and responsive is one that listens and learns. The quest to derive
actionable insights from talent analytics and big data is a core element of the empowerment agenda.

Just as marketing data and buyer insights are leading Companies around the world are making slow progress
business transformation efforts, talent analytics in using analytics to inform human capital decisions.
has the potential to deliver accelerated success on Very few are able to translate data into predictive
the people agenda both to enhance the employee insights, and nearly 1 in 4 are still only able to produce
experience and drive better decisions. But do basic descriptive reporting and historical trend
companies have what they need? Certainly companies analysis. Companies in the Life Sciences and Logistics
are collecting more information from both candidates industries are ahead of the curve, but still have a long
and employees than ever before. As we add feeds from way to go in delivering actionable insights that impact
HRIS systems and candidate screening assessments, managers day-to-day decisions.
as well as passive data from social media, email traffic,
and even wearables, the sheer volume of talent data
we collect will only increase. So the problem is not a
lack of data its what to do with it!

SLOW PROGRESS

2016 2017
Stage I
Basic reporting and trend analysis
16 23

Stage II
Benchmarking and correlations with business metrics
35 27

Stage III
Cause/effect analysis of key workforce and business metrics
36 38

Stage IV
Predictive analytics
10 7

We do not use analytics in making human

capital decisions / Dont know
3 5

G LO B A L , I N P E R C E N T

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Even with all of the data that is being collected, senior M I S M AT C H

executives are not getting the kind of talent metrics I N TA L E N T A N A LY T I C S
they need to make better business decisions.
For example, executives say that understanding
Key drivers of engagement
the key drivers of engagement would be the
insight that is most value adding to their
business, but only 35% of HR leaders are able Likely to leave/stay EXEC
to provide this information. This is especially
Most
surprising given that most companies today Team performance valuable
have at least some form of engagement
survey in place. Predictive analytics such as Effective training
identifying which employees are likely to leave HR
or what causes one team to out-perform another Likely leavers
. are even less common. Analytics
used
Burn out risk

Why join

HR and employees recognize that the disconnect

may be due in part to a capability gap both groups
ranked data analytics & predictive modeling in the
top three in-demand skills for the next 12 months,
with HR professionals in Canada, France, and the UK
ranking it number one.

The risk of not leveraging talent data is especially

acute when there is so much organizational change
on the horizon. When decisions are informed only
by financial and marketing data, there can be
unintended people consequences. For example, the
World Economic Forums Future of Jobs1 report found
that women are at risk of losing out on tomorrows
best job opportunities as disruption and displacement
are likely to occur in job families with the largest share
of female employees. When HR is able to partner with
business operations to facilitate an evidence-based
decision making process, they help mitigate these
risks and ensure that the talent implications are being
considered, especially during organizational redesign.
World Economic Forum (2016). The Future of Jobs: Employment, Skills and Workforce
1
13
Strategy for the Fourth Industrial Revolution.

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 L E A P F O R W A R D : A D V I C E TO S TAY A H E A D

LEAP FORWARD:
A D V I C E T O S TAY A H E A D

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 L E A P F O R W A R D : A D V I C E TO S TAY A H E A D

AT T R A C T & R E TA I N
T O M O R R O W S TA L E N T

BUILD FOR AN
UNKNOWN FUTURE

C U LT I V AT E A T H R I V I N G
WORKFORCE

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T O M O R R O W S TA L E N T

AT T R A C T & R E TA I N
AT T R A C T & R E TA I N

T O M O R R O W S TA L E N T

YO
P R O FE U N G
S S IO N O
A LS WO LD E
In a talent-led economy, the employee DO YOU HAVE 85% RK R
73 ER
experience has never been more critical to A S T R AT E G Y I N % S

attracting the best and brightest. Getting PLACE TO MAKE

YO U R C O M PA N Y
it right is even more challenging now, in a
AT T R A C T I V E FO R
more diverse workplace that must embrace
five generations with different norms and
expectations. The interactions that candidates A strong digital presence is now becoming a
have during the recruitment process, how corporate imperative, especially when trying to
employees engage with the organization during reach the elusive, great-fit passive candidate
their tenure, and how they are treated after pool. The power of brand attraction is strongest
they leave these are all vital opportunities when the interactions that candidates, employees,
to shape the experience. Notably, half of all and alumni have leverage the companys external
employees rated their application and hiring brand. Technology is shaping this landscape, not
UNKNOWN FUTURE

process as average or below average. Not to only to increase efficiency and decrease time-
BUILD FOR AN

mention the candidates that fell out of the to-hire, but also to ensure a positive candidate
process along the way! experience. Some examples include:
Chatbots Create a more scalable and engaging
Increasingly, HR is being asked to leverage recruitment process by answering candidates
tools and techniques once reserved for the questions and gathering background information
marketing function to build and sustain a strong without the need for lengthy application forms.
employer brand. Anyone who has contact with Algorithms Enable more targeted sourcing
the organization is a potential ambassador by generating a list of qualified candidates in
for the brand, and word of a less-than-stellar seconds by scraping social data.
interaction can spread quickly. An often Online assessments Drive more intelligent
overlooked group is candidates who apply but decisions through games that tap into
are unsuccessful. They are a vocal majority who employee judgment and shorter psychometrics
. if handled with care and provided with career that predict future potential.
advice can serve as a source of positive word- In a shifting job landscape, recruiting on future-
of-mouth and a potential candidate pool for focused criteria may prove more fruitful than
future recruitment drives. reviewing an applicants current capabilities or
past experience.
THRIVING WORKFORCE

Goldman Sachs is leveraging innovative technology and a competency-

based interviewing method to reach more candidates while continuing to
make informed, data-driven hiring decisions. Undergraduate candidates
C U LT I V AT E A

now submit online, pre-recorded video interviews as their first round

evaluation for internship positions. Candidates record answers to a set of
pre-defined questions that align to core competencies such as teamwork,
analytical thinking, judgment, etc. Interviewers then assess the extent to
which the candidates answer demonstrates that particular competency
and can rank and compare candidates against one another, ensuring that
objectivity and consistency remain key elements of the hiring process.
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COURTING IS ONE THING, MARRIAGE IS ANOTHER

If the Employee Value Proposition (EVP) is not authentic . are a core component. Leading on responsible
to the companys DNA (i.e., how we do things around rewards and pay equity can help, as can focusing on
here), then this passion of attraction will not be health and flexible work options. Companies that want
translated into a passion for the job. Business executives, to cut away from the pack should not rely on industry
HR leaders, and employees have differing perspectives benchmarking, but rather choose one or two areas
on what makes their companys EVP unique and in which they can truly differentiate themselves. One
compelling. HR and employees agree that compensation recent example is companies setting global parental
and benefits the contractual aspects of the deal leave standards (regardless of country norms).

W H AT M A K E S A U N I Q U E A N D C O M P E L L I N G E V P T H R E E P E R S P E C T I V E S
50%
Culture 35%
22%

40%
Brand Recognition 6%
13%
Executives
28%
Business Model 11% HR
9%

14%
Employees
Pay/Rewards 38%
33%

10%
Benefits 33%
30%

9%
Diversity & Inclusion 25%
16%
GLOBAL,IN PERCENT

All three groups agree on the importance of analytics to nudge managers when employees might
organizational culture. The line managers role in be an engagement or retention risk. But ultimately,
shaping how employees experience the organizational it is managers ability to have effective stay
culture is pivotal to delivering the brand promise, as conversations and engage their team in future-
well as translating the EVP into an individual value focused career planning that will shape employees
proposition (IVP). Smart HR platforms can use talent perceptions of how they are valued.

C O M M U N I C AT I O N T H E B A S I S O F A L L G O O D R E L AT I O N S H I P S
Delivering and sustaining a compelling EVP again draws groups at the right times, meeting employees where
on HRs marketing skills, in particular their ability to they are today. Simplicity is key get to the heart of the
define personas and leverage digital channels for a message quickly or put the content no more than three
responsive relationship with employees. An integrated clicks away. Personal reminders and easy-to-use apps
communication strategy can bring an EVP to life, can encourage employees to make healthier choices,
and resources that people can access on-demand invest more wisely, and explore career possibilities.
and on-the-go put key messages at their fingertips. Together, these solutions deliver the consumer-grade
Targeted messaging can be pushed to the most relevant work experience that employees today are craving.

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T O M O R R O W S TA L E N T
AT T R A C T & R E TA I N

HOW TO PREVENT THE SEVEN -YE AR ITCH

With the contractual aspects of the deal sharply in focus, its never been more critical to effectively
communicate the total reward proposition. Pay disparity and unbalanced promotion rates are often
accompanied by retention challenges and serve as early indicators of when the career engine is
failing to fire.

Part of this equation is employees CAREER SUPPORT MOST SOUGHT

desire for more flexibility. Organizations BY EMPLOYEES
are now evaluating the type and degree
of flexibility inherent in each role and IMPORTANT

intentionally modeling flexibility into job CLEARLY DEFINED SKILLS FUTURE-FOCUSED

FOR ADVANCEMENT TRAINING CONTENT
design. Another part of the equation
TRANSPARENT PAY REGULAR CAREER
is that employees want to understand CONVERSATIONS
their career options and the criteria ONBOARDING
WITH MANAGER

for promotion. We asked employees FOR SUCCESS

BEST-IN-CLASS L&D
what support is most important in TOOLS AND TECHNOLOGY CAREER PORTAL

moving their career forward. Setting

aside pay, future-focused training, CAREER CENTER
UNKNOWN FUTURE

regular manager conversations, and PEER COACHING

BUILD FOR AN

clarity around skills came out on top. CAREER COACH

LATERAL
MOVEMENT
Lateral moves and rotation programs
ROTATIONAL
seem to be missing the mark, perhaps PROGRAMS

because they are not as prevalent or are

perceived to be less effective career PREVALENT
development tools.

One of the hallmarks of a healthy career framework is its ability to facilitate pathways for non-
traditional talent. The usual suspects often those who look good on paper are always
considered for new assignments, promotion, or rotation opportunities. But taking a chance on those
with less experience or a different background can be beneficial in bringing diversity of thought and
increasing retention in under-represented populations.

Giving leadership roles Developing shadow councils or Rotating people into functional
to younger employees reverse mentoring programs roles early in their career
THRIVING WORKFORCE

PROMOTE MOVE SHARE ACCELERATE ROTATE EXPAND

C U LT I V AT E A

Moving talent from developing Ring-fencing accelerator roles Providing opportunities for
markets to mature markets for diverse groups and/or high functional managers to gain
and vice versa potentials business (P&L) exposure

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 L E A P F O R W A R D : A D V I C E TO S TAY A H E A D

THE POWER OF DATA

Companies are recognizing that to attract and retain General Electric has experienced the power of putting
tomorrows talent HR needs easy access to quality and data in the hands of those who can translate it into
actionable data to combine what people say with what meaningful predictive insights. This has been pivotal
they are actually likely to do. in staying connected with future trends and building
a dynamic relationship between insight and action.

By democratizing access to non-sensitive people data,

all of HR can now more easily surface workforce insights
and improve planning capacity globally.
Travis Barton, Workforce Planning, GE International

Do our performance metrics

Do candidates
ASK reflect the wide range of
who apply to our company have
YOURSELF contributions that employees
a brand-enhancing experience?
can make?

Is it easy for individuals to Do we consider

Do we take a
understand the available non-traditional talent (including
whole person perspective
career paths, compensation younger and older workers)
when designing benefits
for roles of interest, and skills for development assignments,
programs, flexible work policies,
& experiences needed for promotion opportunities, and
and training for managers?
promotion? internal mobility?

If you answered no to two or more of the above, attracting and retaining tomorrows talent may be a focus area
for your organization this year.

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T O M O R R O W S TA L E N T

BUILD FOR AN UNKNOWN

AT T R A C T & R E TA I N

FUTURE

Everyone agrees the future of work will look very different, and iterative changes wont be enough
to generate sustainable growth and value. In particular, the skills, culture, and work models of today
will likely not be relevant three years from now and the effects will be felt even before that. But
how do you prepare for the future if you dont know what its going to look like? For companies
struggling to get started, one way to demystify the unknown is by laying out a few tangible scenarios.

FUTURE THINKING:
Q: How can our strategy be shaped by non-traditional competitors? What can we learn from
industry adjacencies and start-ups?
Q: What strategic capabilities are essential to delivering sustainable value to the business?
Q: What culture do we need to have in place to facilitate success? How does that translate into
leader and colleague behavior?
UNKNOWN FUTURE

Q: What is the desired work model human or machine, full-time or freelance, virtual or on-site?
BUILD FOR AN

How does the work model affect learning and culture?

PL ANNING FOR G ROW TH

This kind of integrated people strategy goes beyond capacity planning. It helps to clearly define the
gap between today and the future state being modeled. Most organizations are planning to close the
gap by building from within. Taking a future-focused approach means its important to identify the
people who will be able to drive the business forward even if they are not in positions of influence
today. The good news is that nearly 3 in 4 organizations globally have a clear method for identifying
high potentials and they are drawing on the rigor of talent assessments as part of the process.
Psychometric measures of personality and cognitive ability are providing insight into the foundational
attributes of potential, and Virtual Assessment Centers are answering the question of who is ready
to take on a stretch assignment or move to the next level. These same assessment methodologies
can also ensure that external candidates are being hired not only because they have the skills for the
immediate job but also the underlying qualities to be successful in future roles, including some that
may not yet exist.

DO YOU USE THE FOLLOWING TOOLS FOR SELECTING

THRIVING WORKFORCE

I N T E R N A L O R E X T E R N A L TA L E N T ? GLOBAL, IN PERCENT
C U LT I V AT E A

60 56
54
43
32 36 34
30 30 30 27
22 18
14 14

Online assessment Personality Cognitive/ability Game-based Virtual assessment

for culture fit assessments assessments assessments centers

Used today Plan to start using in 2017 Not in use today or planned for 2017
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PR E PA R I N G FO R C H A N G E

There is an inherent tension between the C-suites desire to flatten structures

and employees appetite for promotion.
The skills and knowledge that underlie success Dynamic career paths are key to embracing the pervasion
are constantly changing; thus, a companys career of digital competence across every organizational
framework must be both structured and responsive function. Digital is not a standalone skill but a set of
to cope with this constant evolution. Portals and apps competencies that is needed in every functional area.
can seamlessly deliver updates directly to employees, For example, researchers in the pharmaceutical industry
keeping role profiles relevant and helping to drive who are trained in biochemistry will now need to acquire
forward-looking development efforts. These vehicles skills to operate advanced robotics to stay relevant.
can also facilitate two-way conversation; for example,
by crowdsourcing new and emerging competencies
that can then be incorporated into existing
frameworks and learning agendas.

DEVELOPING DIVERSE SKILLSETS

Whether through external hiring or internal
development, assembling talent with a diverse set
MOST IN-DEMAND SKILLS
of skills allows organizations to pivot in response
to market demands. Both HR and employees named
design thinking & innovation, as well as a global mindset, DESIGN THINKING/
as the top in-demand skills for the year ahead. H DATA ANALYTICS
INNOVATION

GLOBAL MINDSET

Competencies to accelerate innovation include an

HR PROFESSIONALS

entrepreneurial spirit, a sense of adventure, scanning

INCLUSIVE
the market for new ideas, challenging the status LEADERSHIP
quo, calculated risk tasking, and taking a long-range M DIGITAL SAVVY
CHANGE
perspective. Tenacity and resilience the building MANAGEMENT

blocks of grit are not things you learn in the

classroom. Instead, they require hands-on experience
ENTREPRENEURSHIP
and trial-and-error, whether through internal mobility VIRTUAL
L COLLABORATION
or immersion learning. By creating a culture that SALES

fosters these traits, organizations can build agility and

tolerance for an ambiguous future. L M H
EMPLOYEES

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T O M O R R O W S TA L E N T

EMBRACE THE UNKNOWN

AT T R A C T & R E TA I N

There is an imperative to support stronger Sharing talent across the talent ecosystem,
accountability and decision making throughout leveraging supplier and customer environments
the organization and more quickly cultivate a to speed up development, and building a
commercial mindset earlier in peoples careers. sustainable model for redeployment and
This imperative requires a shift in how employees reskilling are all part of building an agile
are supported at different stages of their skill- workforce capable of renewal. However,
readiness, engagement, and work status (full- executives believe their organizations are
time, part-time, contingent, etc.). It means being lagging in retaining good talent during change.
ready to embrace a more fluid workforce and
more actively support continuous learning.

How many C-suite executives are confident in their organizations ability to:

20% Reskill displaced workers 35% Provide outplacement services

39% Redeploy talent internally 43% Fill newly vacant positions with external talent

Encouraging employees to take control of their own career complements efforts to intentionally
build capability. This years study found that compared to employees who do not feel that they
can create their own career success, those who feel career empowered describe their work
UNKNOWN FUTURE

environment differently in two important ways:

BUILD FOR AN

8x more likely to give an A rating on their managers ability to COACH & DEVELOP them
4x more likely to report that their company supports INNOVATION efforts

T H E P I V O TA L R O L E O F C O A C H I N G
The first aspect of the work environment as and mentoring on the managers shoulders
perceived by career empowered employees may be an outdated view. In a horizontal world,
underscores once again the importance of the coaching must be supported by same-level peers,
direct manager in creating a positive experience. not just from above, in order to be sustainable.
However, in a world with frequent restructures Knowledge sharing platforms and digital
and supervisory changes, an increase in team- mentorship arrangements are helping to create
and project-based work, and broader spans of a supportive culture, but more needs to be done
control, placing full responsibility for coaching to actively coach and develop employees.

Titan, the worlds fifth largest watch manufacturer and a part of the Tata
THRIVING WORKFORCE

conglomerate, truly believes in the philosophy that all individuals have

potential to succeed and should be empowered to lead at their level.
C U LT I V AT E A

The company has developed a tiered learning program, which utilizes an

individualized approach to leadership assessment and development.
This program meets high potentials requirements at every step of their career.
The programs instills not only autonomy but also a deep sense of pride
in the employees that work for the organization. The results are clearly visible
in the various instances of innovations and turnarounds
the company has experienced over the course of its journey.
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IDEAS, EVEN GOOD ONES, ARE NOT ENOUGH

Nearly 50% of companies say that they gather deliver commercially-viable solutions. Organizations
innovation ideas from their employees. However, that are committed to building a culture of innovation
crowd-sourced idea generation can fall flat if it fails to need to think about the time, investment, and training
meet employee expectations on execution or doesnt required to truly embed this into their DNA.

HOW DOES YOU R COMPANY PROMOTE INNOVATION?

Encouragement for all employees to submit innovation ideas 47

Innovation teams/hubs/labs with dedicated resources 40

Specific funding for innovation 35

Innovation skills training 26

Innovation toolkit/process 22

Sandbox environment for quick product prototyping 17

Time allocation for people to innovate 14

Physical space to innovate in each location 8

Entrepreneur-in-residence program 6
G LO B A L , I N P E R C E N T

Experimentation is an effective way to de-risk innovation. Creating a

minimum viable product (MVP) the most basic version of the idea
extends the learning process and allows for the testing of hypotheses,
the identification of various iterations and the opportunity to change course.
Amantha Imber, Chief Innovation Officer, Inventium

Is our current people strategy Do we set aside sufficient

ASK process future-focused time and budget
YOURSELF and based on for innovation and
growth scenarios? experimentation?

Do we embrace a continuous Do we have mechanisms in place Is our Career Framework

learning approach beyond to hire diverse talent, build a detailed and dynamic enough to
the traditional content that is wide range of skills, and provide guidance on the skills
delivered through classroom leverage diverse perspectives and experiences needed for
and online training? on project teams? tomorrows jobs?

If you answered no to two or more of the above, building for an unknown future may be a focus area for your 23
organization this year.

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T O M O R R O W S TA L E N T

C U LT I V AT E A T H R I V I N G
AT T R A C T & R E TA I N

WORKFORCE

Creating an empowered workforce that To cultivate a thriving workforce,

responds to the changing work landscape three elements must be in place.
means creating an environment where
Employees who:
each individual employee can thrive. This new
environment requires fresh styles of leadership, 1. Are healthy and energized
new rules for teaming, and updated thinking on 2. Can grow and contribute
how to develop and inspire.
3. Feel a sense of belonging

F O C U S O N H E A LT H A N D W E L L- B E I N G
UNKNOWN FUTURE

Embracing the whole person agenda requires With Health surpassing Wealth and Career as the
BUILD FOR AN

attention to all aspects of employees lives: number one concern for employees, this aspect
their physical, social, financial, professional, of the value proposition will continue to grow
and psychological well-being. Demonstrating in importance. Today, only 41% of companies
care for employee health can be a significant are focusing on the physical well-being of
attraction and retention strategy, but it also employees, and even fewer have policies for
makes good business sense. Stress-related psychological (37%) and financial (35%) well-
absences alone accounted for 11.7 million lost being.
working days in Great Britain last year.1

Johnson & Johnson aspires to have the healthiest workforce by helping

its employees live well across their whole lives, providing flexibility and
a breadth of whole-life health benefits and wellness resources. It offers
innovative programs such as the Energy for Performance training (which
links personal health to an individuals purpose and mission) and unique
digital health tools (that conveniently connect users to their everyday
THRIVING WORKFORCE

health and well-being). Johnson & Johnson is dedicated to providing an

environment that fosters healthy choices so employees can achieve their
personal best in body, mind, and spirit, igniting full engagement
C U LT I V AT E A

at work, at home, and in their communities.

1
Health and Safety Executive Statistics. http://www.hse.gov.uk/statistics/dayslost.htm. Last accessed March 2017.

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FEELING ENERGIZED
People who describe themselves as energized at work (7+ on a scale of 1 to 10) view their work environment
quite differently from those with lower reported energy levels. Below are the top ten differences.

W H AT I S D I F F E R E N T A B O U T T H E I R W O R K E N V I R O N M E N T ?
83% feel they can bring their authentic selves to work can be themselves in their jobs
(compared to the overall global result of 68%)
50%

76
Promotes collaborative working 64

73
Actively supports innovation 60

69
Focuses on my health & wellness 57

69
Provides me with coaching and development 56

68
Fosters an inclusive culture 56

66
Of fers me flexible work options 56

63
Encourages internal mobility 52

63
Rewards a range of dif ferent types of contribution 51

63
Enables quick decision making (e.g., through simplified approval chains) 51 Energized Employee

63 Global Employee Average

Understands my unique interests & skills to help me find the best job match 49

C R E AT E A S E N S E O F B E LO N G I N G
Employees are working more independently organizations can create communities of interest and
than ever before, while at the same time craving networks that include people inside and outside the
more collaboration. Office workers spend hours organization experts from suppliers and customers,
locked into one-to-one interaction with business company alumni, and others in the broader talent
machines, yet technology is bringing us closer ecosystem. Tapping into a broader network can also
together. How can organizations harness these help employees to blend their social personas with
opportunities and carve out a work environment that their work personas to create connections without
truly inspires? To help foster a sense of belonging, boundaries.

THRIVING
WORKFORCE
Diverse and Energized
THRIVING Inclusive and Growth Focused
THRIVING
O R G A N I Z AT I O N EMPLOYEE
Committed to Health & Wellness
TBusiness
H R I VSuccess
ING THRIVING
Growing and Contributing
O R G A N I Z AT I O N EMPLOYEE
Resilient and Adaptive Empowered and Connected

Positive Social Impact Healthy and Energized

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T O M O R R O W S TA L E N T
AT T R A C T & R E TA I N

HELPING PEOPLE GROW AND CONTRIBUTE

It is clear that employees want more clarity on people to different experiences and reskilling
career options and more freedom to execute individuals displaced by disruption are key to
in the way they see fit. This provides each maintaining a thriving workforce. Removing
employee with the opportunity to contribute to complexity in decision making, implementing
the companys strategic agenda. A contribution efficient knowledge management systems,
culture does not need to be manager-led; and constantly realigning around goals and
rather, it could mean giving direction and priorities are other ways that companies can
getting out of the way. Setting up the right ensure their culture supports employee growth
infrastructure is just the start. Exposing and contribution.

Engagement survey data shows that employees views on

opportunity to learn and grow and freedom to use my own
judgement track very consistently with their confidence in the
future of the company. These Thrive dimensions show greater
UNKNOWN FUTURE

levels of movement and sensitivity than standard engagement

BUILD FOR AN

scores providing organizations with the ability to see patterns

develop before they become business critical.
Peter Rutigliano, Ph.D., Managing Director of Data Analytics,
Mercer | Sirota

A W O R K P L A C E T H AT A L LO W S M E T O B E M E
Diversity & Inclusion (D&I) falls well beneath HRs top five priorities for the year:
Building a culture of D&I 16% Retaining culturally diverse talent 14%
Ensuring equitable pay 16% Retaining female talent 9%

While 96% of companies have some form of An inclusive culture has the ability to attract
D&I initiative in place, only 14% of executives diverse and talented individuals, but more
indicated that D&I investment would make critically this environment enables diverse
THRIVING WORKFORCE

a sizable difference to their companys segments to contribute and thrive. Fewer than
performance. Given that the C-suite has 1 in 3 HR professionals say that their D&I strategy is
C U LT I V AT E A

identified talent scarcity as their number aligned to their companys business goals. Making
one concern, a culture where D&I is not a the link between inclusiveness and metrics around
top priority risks alienating a substantial engagement and retention (both areas of focus
percentage of the working population. for business executives), as well as articulating
the relationship between inclusiveness and
customer intimacy, can help to position D&I
goals as both a vital risk mitigation strategy
and a prerequisite for innovation and growth.

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PRO M OTI N G I N C LU S I V E N ES S I N M E ETI N G S

Send materials ahead of time to help people with different styles feel
ready to contribute
Make it a norm to encourage less outspoken individuals to contribute
Set a no interruptions rule to allow each person a chance to fully
contribute
Rotate the meeting chair, starting with someone who has been quieter
in the past
Summarize all the points (including the divergent ones)
Provide an opportunity for counter-challenges before decisions are
finalized

A D A P T E D F R O M C R E AT I N G A N I N C L U S I V E C U LT U R E R E P O R T, C O R P O R AT E R E S E A R C H F O R U M , O C T O B E R 2 0 1 6

One of the key reasons that management attention and investment in

D&I programmes have not yielded better results is that organisations have
focused on increasing the proportion of people from underrepresented
groups, rather than tackling the underlying culture.
Wanda Wallace and Gillian Pillans
Authors of Creating an Inclusive Culture report

Are managers incentivized Do we have thriving

ASK to promote a balanced and communities that foster
YOURSELF healthy work environment? a sense of belonging?

Are people empowered to make

Do our values and behaviors
Is it easy for new hires to join decisions and take swift action
promote a climate of
or for existing colleagues to get based on what they believe
collaboration, inclusion,
up-to-speed in a new area? is in the best interests
and contribution?
of their customers?

If you answered no to two or more of the above, cultivating a thriving workforce may be a focus area for your
organization this year.
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 R E - F U E L , R E -T O O L , R E - E N G A G E

LEAP FORWARD
A lot has been said about an organizations ability to bounce back when faced with adversity but disruption
brings adversity and opportunity, so lets explore three imperatives to enable organizations to bounce forward.

O U R C O M PA N Y H A S A C O M P E L L I N G & D I F F E R E N T I AT E D E V P
T O M O R R O W S TA L E N T
AT T R A C T & R E TA I N

61%
HR
57%
C-suite
42%
Employee

A C U LT U R E O F I N N O V A T I O N E A S I E R S A I D T H A N D O N E
UNKNOWN FUTURE
BUILD FOR AN

of organizations
42%
86%
say innovation is
a core part of their
agenda for this year of employees say their
company makes it easy to

I N N OVATE
C U LT I V AT E A T H R I V I N G

W H E R E E M P L O Y E E S F E E L T H E G R E AT E S T S E N S E O F B E L O N G I N G
WORKFORCE

52% 42%
to company,
department,
to industry, 6%
profession, to clients
manager,
coworkers function

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T O P T I P S T O W I N T H E TA L E N T W A R
EM P OW ER I N G YO U R WO R K FO RC E I N A N AG E O F D I S R U P T I O N

Align your Employee Focus on the whole Define exciting career Take a chance on non-
Value Proposition to person agenda, paths for a positive traditional talent who
your companys including Health and impact on retention have potential but
core DNA Wealth benefits not experience

Mitigate risk by building Quantify future- Increase agility by Accelerate progress

a diverse portfolio of focused capability gaps simplifying decision through intentional
skills and a culture of through integrated making and encouraging developmental
innovation people planning talent mobility experiences and
lifelong learning

Differentiate on a Understand talent Promote a contribution Create a sense

healthy workplace to flows and address culture where everyone of belonging that
address employees choke points for key feels welcome resonates with your
top concerns talent segments to give input diverse workforce

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I M P L I C AT I O N S F O R H R
The C-suite certainly has People issues on their agenda this year. In fact, they see the increasing competition
for talent even more acutely than HR does, and are planning bold changes to stay ahead. This focus on the talent
agenda provides HR leaders with an incredible opportunity to align with business priorities and maximize their
impact. To secure a seat at the table, HR leaders must continue to represent the needs of employees, while
also keeping a finger on the pulse of external trends. Amplifying their voice requires leveraging
data in ever more sophisticated ways to tell a story that is both compelling
and relevant. Without talent insights from HR, CEOs dreams and
aspirations will struggle to leave the boardroom.

P
COR
TS
R ESUL nloa
d
EY D ow
E S ARD U RV act
P LOYEDASHBO Imp
EM NAGER My
Tea
m
MA AC T
?
m ar y IMP
S um VE
S ITI
MEMO EA
PO i t i ve
p et
MAK
CORP
m
L D & co
To: T W OU i s fa ir
HA t
All Managers th a
From: Executive Team Q : W n s at i o n ed
p e m ot
Date: February 2, 20 Com e t p ro
17 to g
Re: 2017 C-suite Ag ies tion
enda r t un it re c
Opp
o
l e a r di
c
SU M M AR Y et a
ho s te s
t
Over the next
two years, we e r sw righ
d &b
agenda for ch have set out a
bold Le a s t
ange. We need be
suppor t from ea th e
you to address
the challenges ch of
n g w i th at i o
ns
that lie ahead. ki lcul
Wo r c a
p ay
TA LE NT AG EN y on
DA enc n
These are the nsp
a r at i o
areas of talent
investment that Tra i n fo rm
make the most will ath
sizable impact er p
performance ov on our busines
s r c a re
er the next few a re s
years. Lets ma Cle tion
sure we are las
er-focused on ke
o r k op
: ew
Retaining our
top talent x ibl
e fle
Attracting th
e best from ou Mor
Redesigning tside
our organization
deliver better structure & job
value s to
Enhancing th
e employee ex
Deepening ou perience
r bench streng
S implifying ta th at senior lev
lent processe els
s such as perfo
management an rmance
d succession pla
nning

KNOW
YOUR
TECH
30

30
 BUILD YOU
R CAPABILIT
IES
Agile org de
sign
Job redesig
n
Persona dev
elopment
Telling a st
ory with da
ta
Design thin
S FO R
2017 king BE
R IT IE
H R P R IO Digital com A
talent
ex tern
ally
munication DAT
A t tr a c ti ng top
s for su
ccessio
n
Change man A
Deve
lo p in g leader
agement NER
Iden
tify ing
high po
tentials

cross th
e wo rk
force D
k il ls a th
ing s er grow
Build e es care
em p lo y
or ting nt
Supp ageme
ee eng
employ ns
plicatio
a s in g
Incre
and im
g r e s t ructure
Or redesig
n
for job sition
e w a r d s p ro p o
l r HIRES
of tota
Review F: 9% PRO M O
p d a te )
TION S
policy uager training
M: 6%
ib il it y n
Fle x ossible ma F: 8%
20%
80% E XITS
(and p
tion M: 7 % F: 7%

munica
M: 6% F: 10%
ye e c o m 26% M : 8%
Emploal or app?) F: 8% 74%
(port M: 9% F: 7%
M: 7% F: 8%
33% M: 9%
F: 14% 67 %
M: 14% F: 7%
M: 5% F: 9%
3 8% M: 1 0 %
F: 18% 62%

BE M: 21%
4 9%
F: 5%
M: 5% F: 12%
M: 17%

BUSINESS INTER
NAL L
51%
F: 15%
ABOR M: 17%

SAVVY MARK
ET (IL
M) MAP

IF DISRUPTION IS THE NEW NORMAL, WHAT

CAN WE DO TODAY TO PREPARE FOR TOMORROW?
Start by saying yes to flexible ways of working, listening to and trusting in your people,
and being inspired by rule breakers from other industries or geographies. Recognize that
disruption isnt something that happens to you, its an opportunity to break away from the crowd. Top
organizations shape the future through a culture of innovation, contribution, and inclusiveness. They outpace
their competitors not by making decisions behind closed doors, but by empowering each and every employee to
31
drive the company forward. These are the power tools that help companies not only survive, but thrive.

Mercer 2017 Global Talent Trends Study | 31

INDUSTRY REPORTS

Interested in industry-specific findings? This years Global Talent Trends Study focused on 8 key
industry sectors. Individual reports are available for Mercer Select Intelligence members through
http://select.mercer.com and for non-members through www.imercer.com.

AUTOMOTIVE CONSUMER GOODS FINANCIAL SERVICES

ENERGY/MINING HEALTHCARE HIGH TECH

LIFE SCIENCES LOGISTICS

32

32 | Mercer 2017 Global Talent Trends Study

MERCER SELECT INTELLIGENCESM

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destination for HR and Talent insights. Through
the portal, you can gain access to cutting-edge
research, breaking news, and other curated
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learn more about how Mercer Select Intelligence can give you Insights Today for Impact Tomorrow.

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Mercer 2017 Global Talent Trends Study | 33

MERCER CAREER
PROFESSIONAL PRACTICE AREAS

Talent Strategy HR Transformation

Forecast your talent needs and develop the Enhance the efficiency and effectiveness of
strategies and infrastructure to ensure the your HR function and better align HRs focus with
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business objectives. Ask us about performance about the HR function of the future, HR Capability
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centers, and Mercer Match.

Workday Services
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Optimize your talent investments by developing domain expertise and proprietary methodologies
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maximizing the value of international Human Capital Management or Financials
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Workforce Rewards Communication

Attract, retain, engage, and motivate your Use proven methodologies and digital solutions to
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Executive Rewards WANT TO LEARN MORE?

Align executive rewards with your business Visit us at www.mercer.com/what-we-do/
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34

34 | Mercer 2017 Global Talent Trends Study

CONTRIBUTORS
CORE TEAM:
Kate Bravery, Partner, Career Global Practices Leader
Joana Silva, Principal, Career Global Practices Group
Katherine Jones, Partner, Mercer Select Intelligence
Karen Shellenback, Principal, Mercer Select Intelligence
Samantha Polovina, Global Product Manager, Mercer Select Intelligence
Parag Mishra, Assistant Manager, Data Mining & Insights
Tamar Hudson, Associate, Career Global Practices Group
Milan Taylor, Partner, Energy Vertical
Georgina Harley, Partner, Career Global Services Development
Anca de Maio, Campaign Leader, Career Global Practices Group

KEY CONTRIBUTORS:
Kim Abildgaard Patrick Hyland Haig Nalbantian
Angela Berg Martin Ibaez-Frocham Rhonda Newman
Ilya Bonic Natalie Jacquemin Gregg Passin
Antonis Christidis Supriya Jha Dan Rubin
Konrad Deiters Christopher Johnson Mary Ann Sardone
Betsy Dill Jackson Kam Ilene Siscovick
Lewis Garrad Dieter Kern Ephraim Spehrer-Patrick
Jonathan Gove Hans Kothuis Andrew Steels
Steve Gross Denise LaForte Matthew Stevenson
Dawid Gutowski Brian Levine Puneet Swani
Steve Guyer Barbara Marder Pat Tomlinson
Susan Haberman Leslie Mays Juliana Van Waveren
Susannah Hines Renee McGowan David Wreford
Lori Holsinger Siddharth Mehta Daniel Yin
Julia Howes Rahul Mudgal

The Mercer Global Talent Trends Study is a global effort with numerous contributors. Many thanks to
all who provided input and guidance this year. A special thank you to General Electric, Goldman Sachs,
Inventium, Johnson & Johnson, and Titan for sharing their best practices.

35

Mercer 2017 Global Talent Trends Study | 35

36
ABOUT
MERCER
At Mercer, we make a difference in the
lives of more than 110 million people every
day by advancing their health, wealth,
and careers. Were in the business of
creating more secure and rewarding
futures for our clients and their
employees whether were designing
affordable health plans, assuring income
for retirement, or aligning workers with
workforce needs. Using analysis and
insights as catalysts for change, we
anticipate and understand the individual
impact of business decisions, now and in
the future. We see peoples current and
future needs through a lens of innovation,
and our holistic view, specialized
expertise, and deep analytical rigor
underpin each and every idea and solution
we offer. For more than 70 years, weve
turned our insights into actions, helping
organizations help their employees live
healthier lives, grow their careers, and
build more secure futures. At Mercer,
we say we Make Tomorrow, Today.

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exchanges.

For further information, please contact

your local Mercer office or visit our
website at www.mercer.com.

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