Chapter - 01 - 500v2 System Overview PDF

IP Office Basic
Integration and
Configuration
7720
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2015 Avaya, Inc. All rights reserved. Page 1
Chapter 1
Avaya IP Office
Platform 500V2 System
Overview

System Overview
System Components

IP Office 500v2
IP Office 500 Version 2 is a modular communications solution that scales from 2 to
384 extensions and up to 1000 subscribers over 32 sites in a Small Community
Network.
IP Office 500 Version 2

IP500v2 Control Unit
The IP500v2 control unit will support:
All existing IP Office 500 base cards
All existing IP Office 500 expansion modules.
The same IP400 expansion modules as the existing IP Office 500
Combination Base Card (only supported in the IP500v2 Control Unit)
Reset
Power Supply Status LEDs Ext. output RS232 SD-Card
Socket switch DTE port System
Slots for Ext. Music LAN Expansion
SD-Cards -on-hold input Ports ports

IP 500v2 SD Card Slots
SD Card Slots
System SD slot Optional SD slot
An SD card must be in this slot. An SD card may be in this slot. This

Like the IP IP500 Smart Card, it SD is convenient for technicians to
has a unique serial number used in backup and restore configurations.
licensing. The SD is used to It is also used to:
Set companding A-law or U-law Provide additional storage
Provide an upgrade tool
Determine the system default
mode (Partner, Essential,
Hold the system logs
Professional etc.) Store the firmware .bin files
Store voicemail messages
LOCK
Store and validate licenses System SD

IPO MU-LAW PCS0X
700XXXXXX
Store the system configuration
FK 1234567890
Store firmware .bin files
Store Embedded Voicemail files 2015 Avaya, Inc. All rights reserved. Page 6
IP500v2 Control Unit Base Cards
The IP Office 500 Version 2 basic hardware can be fitted with up to a maximum of
four in-slot base cards. Lines are connected using trunk cards that are plugged into
these base cards.

Control Unit

IP Office Base Cards
Base Card for Base Card Unit for 4-Port Expansion Card
DS Terminals Analog Telephones
VCM Base Card "Carrier" Base Card Combination Card
Note:
The Carrier Card will be not supported by
Release 9.1 or higher
IP Office Combination Card
Combines digital extensions (DS), analogue extensions (POTS), trunk ports
(Analogue or BRI) and VCM channels.
Analogue trunk variant: 6 DS, 2 POTS, 4 Analogue trunk, 10 VCM
BRI trunk variant: 6 DS, 2 POTS, 4 BRI, 10 VCM
Maximum two per IP500v2
Only supported in IP500v2

IP Office Combination Card (continued)
The Combination card provides 12 RJ45
ports providing the following connectivity:
Port 1-6 Digital Station (DS) Ports
Port 7-8 Analog Phone (POTS) Ports*
Port 9-12 Trunk Ports
Note:
The POTS ports can be used as a Loudspeaker Paging port.
Port 8 can also act as a Power Fail port if an ATM4 trunk
card is fitted.
The card will be prevented from running if a trunk card is not fitted. The absence of
a trunk card and consequent disabling of the Combination card will be highlighted
by a warning in Manager and SSA and an LED error indication on the card.

IP Office Combination Card (continued)
A maximum of 2 Combination cards, installed in any slot, will be supported in the
IP500v2. This limit will be enforced in software and a warning will be displayed in
Manager and SSA and an LED error indication on the card if more than 2 cards
have been installed. If this does happen, only the 2 cards in the lowest numbered
slots will operate.
The restriction of a maximum of 3 DS8 cards in a chassis still applies, but this is in
addition to the new Combination card, so the maximum number of DS ports
supported in an IP500v2 chassis is now 30 (3 x DS8 plus 1 Combination card).
The restriction of up to 2 VCM32 or VCM64 cards in an IP500v2 chassis still

applies but this is in addition to any Combination cards, so the maximum
supported number of VCM channels in an IP500v2 system will now be 148 (2 x
VCM64 plus two Combination cards).

Avaya IP Office Unified Communication Module
On board computer running Linux,
Simple deployment of Voicemail Pro and
one-X Portal
No extra keyboard, mouse, monitor, PC,
power, or Microsoft required licenses
Browser based control
Simplified installation and upgrades
Installs in any Avaya IP Office 500
Version 2 slot one per system
Fully self contained voice system
Comes with Preferred edition
Not supported on IP Office Basic
Edition/Quick Edition
Note:
Details of UCM V2 will be discussed later

IP 500v2 TCM8 Digital Station
Supports Avaya BCM and Avaya Norstar digital phones.
TCM8 supported on IP Office 500v2 only
Up to 4 TCM8-Modules on the IP Office Server
Any Mix of DS8 and TCM8 Modules
8 RJ45 ports for Avaya 7000-Series Digital Deskphones
Startup is the same as all other base cards, NOT hot-pluggable.
The TCM8 base card supports trunk cards
(* TCM - Time Compression Multiplexing )

Trunk Cards
Trunk cards for line connection are slotted into the IP Office 500 Version 2
plug-in base cards.
Line
Connections
Eight (Trunks)
Terminals Analog, ISDN
BRI or PRI

Trunk Cards (continued)
Trunk cards for the IP Office 500 base cards:
IP Office 500 trunk card for analog lines 4 ports
IP Office 500 trunk card for basic rate ports (BRI) 2x ISDN or 4 x ISDN
IP Office 500 trunk card for primary rate multiplexer (PRI-U) 1x or 2 x PRI

External Expansion Modules
If the number of ports available in the control unit through the base cards is not
enough, expansion modules can be added to the system.
The IP Office 500 Version 2 system, supports a maximum of 12 expansion modules
(With the addition of the 4 port expansion card).
IP Office 500
Expansion Module
IP500v2 Control Unit

External Expansion Modules (continued)
IP Office expansion modules provide additional connections for digital (DS) or analog
telephones as well as analog lines.
IP Office 500 Analog Trunk 16

Module
IP Office 500 Phone Expansion

Module With 16 or 30 Extensions
IP Office 500 Digital Station Module

With 16 or 30 Extensions

Digital Station Modules DS16A and DS30A support TCM-based phones
Requires IP Office 500 Version 2, Release 7.0 +
Max. 12 DS Expansion Modules per unit, in any mix
Provides 16 or 30 ports for Avaya 7000-Series Digital Deskphones
Use 60 watt AC power adapter
DS16A/ DS30A
DS16/ DS30
RJ-21

8 expansion modules may connect to the back of the control unit. 4 more expansion
modules can be connected to a 4 Port Expansion Card in slot 4 of the control unit.

IP500v2 4 Port Expansion Card
Some of the features of the 4 Port Expansion Card are:
It is installed as a Base Card
It does not support trunk cards (Trunks)
Only one card is supported per IP Office 500v2
It must be installed in slot 4 of the Control Unit

IP500v2 4 Port Expansion Card (continued)
Some of the additional features of the 4 Port Expansion Cards are:
The 4 port expansion card can be used with the one meter expansion cables. The
stack-up that is necessary for this to work is shown in the image here.
The 4 Port Expansion card can also work with longer two meter cables to ease the
installation. The color of the two meter cable will be yellow.
Four yellow cables will be supplied with every 4 Port Expansion Card.
Side-view of a fully loaded system

with 12 expansion units and the expansion cables
Control Unit Capacities
Capability IP Office 500 V2 IP Office V 2

with 4 port expansion
card
Expansion ports 8 12
DS or POT phone ports 8*30 = 240 12*30 = 360
+3*8 = 24 +3*8 = 24
= 264 = 384
Total number of
user/phone ports (inc 272 384
DS, POT, IP)
Trunks (E1/T1 PRI) 4xdual = 240/192 3xdual = 180/144
Conference channels 64 64 -> 128
Data channels 48 44

IP Office Cable Management
IP Office 500
Version 2
Server
DS
Expansion
Module

System Overview
Telephones

1400 Series Digital Telephones
The 1400 series digital telephones are equivalent to the 1600 series IP telephones
and are almost identical in appearance and function.
1416 Digital Phone
1408 Digital Phone

1600i Series IP Telephones
The 1600i series IP telephones (1608i, and 1616i) are supported with IP Office
Release 6 and higher. The main difference between the 1600i and 1600 series is
the graphical display.
Same appearance and functionality as the 1400 series
IP Office continues to support the existing global range of 1600 series IP phones.
1608i IP Phone 1616i IP Phone
Note:
These phones are not supported in Essential Edition - PARTNER
Version-, Essential Edition Norstar Version- and Essential Edition
Quick Version mode.
1400 and 1600 Series Button Module
Monitors status and makes quick transfers for dozens of extensions
DBM32
Digital Button Module 32 (DBM32) is only for 1416
Looks the same as BM32, but not interchangeable
Provides 32 feature/speed dial buttons
Dual red/green LED indicators show status
Requires 1151C or D power injector, or equivalent
Up to 3 DBM32s per phone, 32 per IP500 Version 2
BM32
Button Module 32 (BM32) is only for 1616
If using more than one BM32, requires 1151C power injector or equivalent

9500 Digital Series Phones
9504 9508
The 9504 for walk up users

The 9508, with identical design as the 9608 IP phone, for the everyday user

9600 Series IP Telephones
Only H.323 versions supported
High resolution graphical displays
9640 IP Phone
SBM24 Button
9620 IP Phone Module
9650 IP Phone
9630 IP Phone
Note:
These phones are not supported in Basic
Edition, PARTNER Edition and Norstar
Edition.
9600 Series IP Telephones (continued)
IP Office and Communication Manager both support these 9600 telephones:
9608 (QVGA quality gray-scale pixel based backlit display)
9608G (QVGA quality gray-scale pixel based backlit display)
9620L (QVGA quality gray-scale pixel based backlit display)
9620C ( VGA color display)
9640 (VGA color display)
9641G (VGA color display)
9650 (QVGA quality gray-scale pixel based backlit display)
9650C ( VGA color display )
SBM24 (Up to 3 are supported, on 9630G/9640/9650/9650C only )*
USB and Voice activated dialing features are not available on IP Office
All phones support new wideband HD Voice codec
G-version phones can use 10/100/1000 Mb connection
Note:
These phones are ONLY supported on Avaya IP Office telephone system
running in IP Office Essential Edition, Preferred Edition, Advanced Edition
or Server Edition mode.

96x1 Series IP Telephones
Model Core Features
9608 10/100 Ethernet

8 Programmable Button
9611G 10/100/1000 Ethernet
8 Programmable Button
9611G 9608 Color Display (3.5)
USB
9621 10/100/1000 Ethernet
Color TouchScreen Display (4.3)
Wideband Speaker
9641 10/100/1000 Ethernet
Color TouchScreen Display (4.7)
9621 Wideband Speaker
9641 USB & Bluetooth
BM12 Up to 3 modules per 9608, 9611G or
BM12 9641 (not supported on 9621)

96x1 Series IP Telephones (continued)
9608 9611G 9621 9641
Additional notes about 96x1 series IP Phones:
Supported on IP Office with release 8.0

Phone FW 6.2 SP1 or higher required for IP Office
Refer to the DevConnect site for supported Bluetooth devices
VPN Client not supported with IP Office.
Replaced with B Version

Avaya 7000 Series Digital Phones
Avaya 7000 series telephones supported on Release 7.0 and up:
The 7000 series phones are applicable to all IP Office 500 Version 2 Hardware
Editions
TCM8, DS16A and / or DS30A hardware is required.
End-user features consistent with those of equivalent IP Office terminals.
For migration from Avaya Norstar and Avaya BCM to IP Office
M7000
T7000
M7100
T7100
M7208
T7208
M7310
T7316(e)
M7324

Avaya IP Deskphones
IP Office Release 6.1+ introduced the Avaya 1220/1230 IP Deskphones and the
Avaya 1120E/1140E IP Deskphones with a basic feature set of SIP Protocol.
IP Office 7.0 added new features to those telephones:
BCM-style feature keys with central provisioning
Pick-up option for alerting Busy lamp keys
Full management integration
Access to IP Office directory (read only)
Note:
11xx and 12xx Series IP Deskphones are only supported
on platforms IP Office 500 and IP Office 500v2.
DHCP and File Service is only supported with IP Office
units, not on external server.

Avaya 1100 Series IP Deskphones
Avaya 1120E Avaya1140E

IP Deskphone IP Deskphone
Expansion Module
Avaya 1200 Series IP Deskphones
Avaya 1220 IP Deskphone Avaya 1230 IP Deskphone
KEM = Key Expansion Module

Avaya B100 Conference Phones
Superior voice quality using OmniSound technology,
Full Duplex simultaneous transmit and receive to prevent clipping
SD Card Recording option
Expandable with microphones
Expandable for PA System
Suitable for 30 to 70 square meter rooms (320 to 750 square feet)
Three Versions
B149 - Analog
B159 - Analog with connector to cell phone or PC through

USB
B179 - SIP Power over Ethernet
HD Voice G722 Support
Note:
Supported on IP Office R 7.0 and higher
B179 requires an Avaya IP Endpoint license
(not a 3rd party IP Endpoint license)

4600/5600 Series IP Telephones
IP telephones 4610 IP and 5620SW IP
4610 IP 5620SW IP
Note:
This phone design is also used for DS
stations
46xx, 54xx and 56xx series phones

EU24 Button Module
EU24 Button Module
4600 and 5600 series use EU24
4621 / 5621 use the Eu24/BL (backlit )
Requires 1151C or 1151D power also for IP
telephones which already use power over
Ethernet (PoE)
IP Office supports up to eight EU24/EU24 BL
units on each IP Office system.

System Overview
Startup

Unpacking and Delivery Verification
If an IP Office 500v2 is delivered, check whether the System SD is included!

IP Office 500 Series Power Supply
Includes Country-specific power cord

IP Office Grounding

IP Office Port Numbering
Ports are discovered and numbered from left to right
1 2 3
Extension 201-208 Extension 209-216 Extension 217-224

IP Office Default Settings
Extensions and users
Telephone Extensions get a default extension number, and a related User
Hunt group
A hunt group 200 entitled Main is created, for which the first 10 users have been
added as members.
Routing of incoming calls

Two standard routes for incoming calls will be created. Voice calls are routed to
the default hunt group Main. Data calls are routed to the RAS access Dialln.

IP Office Default IP Settings
System LAN1
MAC address of IP address 192.168.42.1.

Name
control unit
System IP mask 255.255.255.0
password
password
DHCP mode Server
Number of DHCP IP
200
addresses
LAN2
IP address 192.168.43.1
IP mask 255.255.255.0
DHCP mode Server
Qty. of DHCP IP addresses 200

TFTP and HTTP Server Functions
Software and Firmware upgrades
TFTP (Trivial File Transfer Protocol) and HTTP (web service) are used to upgrade
the software of the IP Office and its devices and all phones.
The IP Office 500

can perform the file transfer services if the flash card has been installed and if
the corresponding software bin files have been copied to it.
The Manager
.also provides the servers if it is active on a PC. The bin files are loaded in the
Managers PC in the manager folder by default.
Other TFTP and HTTP servers

It is also possible to use other servers in the customer network to upgrade the
software.

TFTP and HTTP Server Functions (continued)
Location of the File Server addresses in the System tab

TFTP Server Functions
If the Manager application is used, the upload processes can be tracked via the
"TFTP Log".

IP Office 500v2 SD (Secure Digital) Cards
System SD card must be present at all times (some exceptions)
System SD card is Avaya supplied and delivered separate from base unit.
Four types of System SD card. Defines operating mode on factory default:
IP Office A-Law
IP Office -Law
IP Office Basic Edition Quick Mode
IP Office Basic Edition Partner Version (-Law)
IP Office Basic Edition Norstar Version (A-Law)
sold in Middle East and Africa (MENA) only
Contains all firmware, software, configuration, voicemail/AA prompts & recordings
on SD card.
Firmware includes all current expansion and phone binaries.
Some configuration left on base unit: NV configuration, security

System Overview
IP Office Manager

Manager Installation
The Manager is part of the setup of the Admin Suite.

Manager Modes
Simplified View
Standard Mode Configuration
Basic Edition Mode

Manager Modes (continued)
Upgrade Wizard Embedded File Management
IP Office Security Configuration Mode
LOCK
System SD
IPO MU-LAW PCS0X
700XXXXXX
FK 1234567890
System SD-card
Optional SD-card
Manager Modes (continued)
Alternate Advanced View

Manager Views
Depending on your personal settings, the user interface consists of up
to four panes.
The pane arrangement can also be configured individually.
Group
pane Detail pane
2 3
Navigation
pane
1
Error pane 4

Pulling a Configuration File
Load Manager, find and open the IP Office
Routers need a specific address, Windows Firewall may need attention
Open Config
icon
Specific address
in routed network

Configuration and Security Mode
The second logon variant is the,Security Mode," which will be explained in one
of the upcoming chapters.

TFTP and HTTP Server Functions (continued)
Location of the File Server addresses in the System tab

The Menu Bar

Saving a Configuration
Merging the Config file back to the
Control Unit modifies the settings.
Certain changes to the Config file will

require a reboot of the Control Unit for
changes to take effect.
The saved configuration file will also be

saved as a Config (.cfg) in the specified
working directory.

Memory Architecture
There are two options to save changes
Merge a non-disruptive Save that updates the working memory (RAM)
Reboot- copies the updates plus existing RAM to Flash, then reboots
IP Office Internal Memory

IP Office Manager
ROM Boot programs
Flash Firmware
RAM Configuration
Flash Configuration

Exercise 1:
Install Manager

System Overview
IP Office 500 Upgrade

Locating Binary Files
The bin files required for the upgrade are automatically found by the Wizard in the
designated working directory.

Upgrade Wizard, Step by Step
The Wizard can be used to
upgrade or downgrade IP
Office Control Units and
Expansion Modules
1. Access the Upgrade Wizard
Note:
Once the upgrade is done it will take
some time to write files to the SD card

Upgrade Wizard, Step by Step (continued)
The system displays the possible units to upgrade and their versions
2. Select the systems to be upgraded

3. Click the Upgrade button

4. Enter the system password to start the transfer process

The system will now get the needed files and prepare to upgrade

5. Click Yes to start the upgrade

Restart the system

Click OK

Verify the version

Upgrade License
Upgrading a system may require an upgrade license, or other additional licenses.

Upgrade License (continued)
Open a configuration without a valid upgrade license will generate an error
message in Manager:

System Overview
IP Office Platform
Licensing

Avaya IP Office Overview
For robust larger scale team, mobile, and customer

IP Office
engagement with higher resiliency on a software-
Select based solution
Scale, Resiliency, and Sophistication
Server For robust team, mobile, and customer engagement

Edition on a software-based solution
Preferred For robust team, mobile, and customer engagement

Edition on a simple-to-deploy appliance
Essential For essential team and mobile engagement on a

Edition simple-to-deploy appliance
Basic For simple individual engagement on a simple-to-

Edition deploy appliance

Licensing Model
User Productivity Licenses for Individuals

System Wide Group Collaboration Licenses for Editions
USER PRODUCTIVITY
Receptionist Office Mobile Tele- Power Agent Supervisor

Worker Worker Worker User
(Preferred)
Choose Based on the Number of User Types you Have (One Time Seat License)
GROUP COLLABORATION
IP Office IP Office IP Office

Basic Essential IP Office Preferred Edition Advanced Edition
Pre-requisite: Essential Edition
Edition Edition Pre-requisite: Preferred Ed.
One Edition License Covers All Users on the Server (I.E. Location)
Note:
IP Office Advanced Edition is only
available with Software Release < = 9.0
User Productivity Licenses

User Productivity Licenses
The following profile options may appear in the user record in Manager
Basic User (default)
Office Worker User
Power User
Teleworker
Mobile User
Note:
Without the Preferred Edition License the
User Profile Licenses will appear as
dormant from Manager
User Productivity Licenses (continued)
Options for the user are displayed under the selected Profile
Receptionist
Enable Softphone
Enable one-X Portal Services
Enable one-X Telecommuter
Enable Remote Worker
In Manager > User

IP Office 500 vs. 500 Version 2 / SD Cards
IP Office 500
LOCK
System SD
IPO MU-LAW PCS0X
700XXXXXX
FK 1234567890

Upgrade Licenses
LOCK
System SD
IPO MU-LAW PCS0X
700XXXXXX
FK 1234567890

IP Office 500 Version 2 Endpoint Licences
IP Office 500 and IP500v2 Only
All Avaya IP Phones (46xx, 56xx, 16xx, 96xx, T3 IP, VPN,IP DECT & DECT R4)
need a valid Avaya IP Endpoint license in order to be fully functional
Emergency calls unlicensed Avaya IP Phones can make emergency calls
VPN license no longer required

License Reservation
IP Endpoint Licenses can be reserved
By default, Endpoint Licenses are in a pool, first come - first served.
It is possible to have more users than licenses.
DECT, SIP and H323 extensions may have licenses held for them, not in the pool.

License Keys
LOCK
System SD
IPO MU-LAW PCS0X
700XXXXXX
FK 1234567890

License CSV and TXT
You can create a .csv file with your licenses by using the export function. This
same file can also be imported to an IP Office. See File / Import-Export
A file keys.txt can be located in the System/Primary directory of the System SD
card for recovery.

Trial Licenses
Each is valid for 90 days from the date of issue

Exercise 2:
Licensing

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IP Office Basic

2015 Avaya, Inc. All rights reserved. Page 2

2015 Avaya, Inc. All rights reserved. Page 3

IP Office 500 Version 2

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An SD card must be in this slot. An SD card may be in this slot. This

Store and validate licenses System SD

IP Office 500 Version 2

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VCM Base Card "Carrier" Base Card Combination Card

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The restriction of up to 2 VCM32 or VCM64 cards in an IP500v2 chassis still

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(* TCM - Time Compression Multiplexing )

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IP500v2 Control Unit

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IP Office 500 Analog Trunk 16

IP Office 500 Phone Expansion

IP Office 500 Digital Station Module

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Side-view of a fully loaded system

Capability IP Office 500 V2 IP Office V 2

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1416 Digital Phone

1408 Digital Phone

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1608i IP Phone 1616i IP Phone

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The 9504 for walk up users

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Model Core Features

9608 10/100 Ethernet

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9608 9611G 9621 9641

Additional notes about 96x1 series IP Phones:

Supported on IP Office with release 8.0

2015 Avaya, Inc. All rights reserved. Page 32

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Avaya 1120E Avaya1140E

Avaya 1220 IP Deskphone Avaya 1230 IP Deskphone

KEM = Key Expansion Module

B159 - Analog with connector to cell phone or PC through

2015 Avaya, Inc. All rights reserved. Page 37

IP telephones 4610 IP and 5620SW IP

2015 Avaya, Inc. All rights reserved. Page 38

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