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Troubleshooting Steps: 1. 2. 3. A. B. C. D. E. 4

The document provides troubleshooting steps to resolve issues with a printer's service station. It instructs the user to update the printer's firmware if needed, check for obstructions in the carriage assembly, correctly position the service station flag, and replace printer parts like the service station, interconnect PCA, and electronics module if issues persist. The final section describes how to verify printer functionality by running a troubleshooting plot from the front panel menu.

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58 views

Troubleshooting Steps: 1. 2. 3. A. B. C. D. E. 4

The document provides troubleshooting steps to resolve issues with a printer's service station. It instructs the user to update the printer's firmware if needed, check for obstructions in the carriage assembly, correctly position the service station flag, and replace printer parts like the service station, interconnect PCA, and electronics module if issues persist. The final section describes how to verify printer functionality by running a troubleshooting plot from the front panel menu.

Uploaded by

carryon66
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as DOCX, PDF, TXT or read online on Scribd
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Troubleshooting steps

If any of the troubleshooting steps listed below solve the problem, attempt to verify printer functionality (instructions
below). If functionality is verified, no additional parts should be replaced.
NOTE: The printer's current firmware revision must be A.02.04 or higher for a new Service Station to work properly. If
firmware is lower than A.02.04, download the newest available firmware before continuing with the remainder of this
document.
1. Turn the printer off, then on to verify error. If no error attempt to verify functionality.
2. If the error appears or problems persist, continue with the remaining steps.
3. Follow the steps directly below to unlock the Carriage from the Service Station:
a. Highlight the Set-Up menu and press ENTER.
b. Press the UP arrow and ENTER simultaneously and press ENTER.
c. Highlight Service Utilities and press ENTER.
d. Highlight Unlock Carriage and press ENTER.
e. Unplug the printer from the power source.
4. Manually move the Carriage assembly out from the Service Station area and check for obstructions (remove as needed).
NOTE: If unable to release the Carriage by the previous process, remove the right end-cover and locate the main Service
Station gear (as pictured in Figure 1 below) and rotate it counter clockwise approximately four

revolutions. The Carriage assembly should now be free from the Service Station.
Figure 1: Service Station Gear

5. If an obstruction is found and removed, plug in the power cord, turn the printer on and attempt to verify functionality.
6. If no obstruction was found or the problem persists, continue with the remaining steps.
7. Disconnect the power cord from the printer.
8. Remove the right end-cover from the printer.
9. Open the top cover and manually move the Carriage to the left so that it is not over the Service Station (refer to Step 3 for
instructions).
10. The Service Station flag should be at about a 45-degree angle as pictured in Figure 2 below.
Figure 2: Service Station flag correctly positioned

11. If the flag is correctly positioned continue with Step 16.


12. If the flag is not at a 45-degree angle, press in gently on the bottom of the gray and rotate the bottom of the flag to the
right (toward the back of the printer) until the top of the flag clips into the tab on the Service Station. The flag should stay
at about a 45-degree angle.
13. Plug in the power cord and turn the printer on.
14. If no error appears, attempt to verify functionality.
15. If the error reappears continue with the remaining steps.
16. Turn the printer off and disconnect the power cord.
17. Replace the Service Station assembly (refer to pg. 8-52 of the HP Designjet 500 and 800 Series Service Manual).
NOTE: The printer firmware must be upgraded to A.02.04 or higher for the new Service Station to work. The new Service
Station does not have an Aerosol fan and older firmware will check for the Aerosol fan, thus causing another system error.
18. Following replacement, turn the printer on and attempt to verify functionality.
19. If problems persist, replace the Interconnect PCA and Interconnect PCA cable (refer to pg. 8-50 and 8-59 of the HP
Designjet 500 and 800 Series Service Manual).
20. Following replacement, turn the printer on and attempt to verify functionality.
21. If the error persists, replace the Electronics module (refer to pg. 8-24 of the HP Designjet 500 and 800 Series Service
Manual).
22. Following replacement of the Electronics module, verify functionality.
Verifying printer functionality
1. Turn the printer on.
2. Allow initialization to complete.
3. Load media into the printer.
4. From the main front-panel menu, select the Ink menu and press ENTER.
5. Select Troubleshooting and press ENTER.
6. Follow the instructions on the front panel.
7. Following a successful troubleshooting plot, printer functionality has been verified.

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