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33 Blueprint Orginal

This service blueprint outlines the customer experience flow and support processes for Thirty3 restaurant. It shows the key touchpoints customers have from arrival to leaving, including entering, seating, ordering, food delivery, paying, and exiting. It also illustrates the front stage and back stage staff roles in welcoming customers, taking orders, preparing food, and processing payments to complete the dining experience.

Uploaded by

Tareq Islam
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as DOCX, PDF, TXT or read online on Scribd
47 views

33 Blueprint Orginal

This service blueprint outlines the customer experience flow and support processes for Thirty3 restaurant. It shows the key touchpoints customers have from arrival to leaving, including entering, seating, ordering, food delivery, paying, and exiting. It also illustrates the front stage and back stage staff roles in welcoming customers, taking orders, preparing food, and processing payments to complete the dining experience.

Uploaded by

Tareq Islam
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Service Blueprint of Thirty3

Physical evidence

Exterior Guard, Table, Interior Food Plate, Cash Gate,

Design Gate Chair Design Menu Glass, Counter, Guard

Spoon Machine

arrive enter leave


CUSTOMER

at in to find sit on order serve enjoy pay the


thirty the table table food food food bill restau
3 restau rent
rant

Line of interection

Front stage

Guard A Waiter Waiter Food Bill


opens staff turns took served paying
the helps out the by the
door to chairs orders waiters
by arran
greetin ge
gs seats
Line of visibility

Back stage Prepare


foods for
the
customer

Line of internal
interaction

Restaurant Register
Support Process
kitchen system

Failure points

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