BUSINESS PLAN

iChallengeU 2017

By: Brianna Lane

JuJua McCrary
Michael Cottrell

Teacher: Mrs. Julie Dodge

 Table of Contents
Page Numbers
Driving Question 2
Project Based Learning 2
Research Summary 2-3
Main Proposals
1. Revising The Onboarding System 3
Training System 4-10
Orientation 11
2. TAC Consider Including Incentives 12
for Temporaries
3. Promote Building a Positive Environment and Relationships 12
Cost Analysis 13
References 14
About Us 15

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Driving Question:
How can we get new hires (temporaries) to excel at TAC Manufacturing?

We participated in Project Based Learning (PBL) using this design sequence.

Observation(What is the problem issue, or opportunity?)

Investigation(What ideas or potential solutions will we explore?
Incubation(What do we know about the problem, issue, or opportunity?)
Solutions (What do we know about the problem, issue, or opportunity?)
Decision(What idea will we choose?)
Validation (What ideas will potentially work best?)

Research Summary -
We sent out a company wide survey asking for feedback pertaining to their
experience. We were able to talk with some key personnel, attended a Flexible Staffing
orientation, participated in hands on training in both training centers, given a tour of the
facility, provided with turnover reports from TAC, and contacted other manufacturing
companies in the area to learn how they handle their temporary service employees.

Temporary Turnover per Department

1/31/17-6/30/17 and Incidents per Department
Through Fiscal Year 2016 -

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TAC Manufacturing Survey-
We composed and sent out a survey to associates and temporary associates in
order to get their feedback on their experience. The feedback we found the most
promising was What are some things we could do better and if so, what solution(s)
would you offer? On the first graph shown, we see the answers provided to us by the
associates. The two largest issues we noticed from our associates were communication
and the training they are given. On the next graph shown, we see the results provided
to us by the temporary associates. We found Training and Communication once again
but also the wait time to be hired in and personal incentive or recognition.

Revising the Onboarding System

Solution #1-
We pulled highlights out of the handbook to help the new hires understand their
new position and we also created the slideshow to allow Flexible Staffing to have a
more engaging orientation.
One of the main issues from the company wide survey was the training. We
revised the training program for TAC Manufacturing to include a classroom environment
comprised of a 15 hour curriculum delivered in 2 hour sessions over 7 work days. It
would enable the new hires to prosper and succeed at much a higher rate than the
current standings. On the next page is an attached copy of the revised curriculum that
follows the Flexible Staffing presentation.

Temporary Associate Training

Curriculum Guide 2017

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 Index
TAC Manufacturing Elements of Safety

Personal Protection Equipment . Unit #1 Section 1.1.1

Shop Traffic Procedure .. Unit #1 Section 1.2.1
Safe Lifting Procedure ... Unit #1 Section 1.2.2
Lock Out Tag Out Procedure . Unit #1 Section 1.2.3
TAC Manufacturing Safety Concerns Unit #1 Section
1.3.1
Incident Procedure 570 .. Unit #1 Section 1.3.2

TAC Manufacturing Elements of Manufacturing/ Standardized Work

Work Manuals Unit #2 Section 2.1.1

Changeover Boards Unit #2 Section 2.1.2
Kanban .. Unit #2 Section 2.1.3
Jidoka and Andon System . Unit #2 Section 2.2.1
Stop-Call-Wait ... Unit #2 Section 2.2.2
Quality Control Boards .. Unit #2 Section 2.3.1
Production Control Boards Unit #2 Section 2.3.2
Identifying Maximum or Minimum Inventory .. Unit #2 Section 2.3.3

TAC Manufacturing Elements of Production

5S System .. Unit #3 Section 3.1.1

Kaizen .... Unit #3 Section 3.2.1
Muda, Mura, and Muri ... Unit #3 Section 3.2.2
Poke Yoke System ..... Unit #3 Section 3.3.1
Final Inspection . Unit #3 Section 3.3.2

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 Policy
To the regard of whether or not a student is able to excel on a written examination
due to personal reasons or learning disabilities the student must be able to achieve a 70%
or higher to be considered passing on a written unit examination and must be able to
perform the given demonstration properly to the instructor. The instructor may help the
class prepare for this examination in any way possible or that time allows prior to the
exam. Any students caught cheating or submitting work that is not their own will be
dismissed from the class.

TAC Manufacturing Training Curriculum 2017

Unit #1 - TAC Manufacturing Elements of Safety

1.1 - Personal Protection Equipment (PPE)

In this section, the trainees will be shown a presentation of proper PPE and improper PPE in
which they will then be shown demonstrations utilizing the equipment prepared in Safety Dojo.
(1.1.1)

1.2 - Safety Procedures Inside the Shop

In this section, trainees will be taught the traffic system inside the shop. (1.2.1) They will be
taught and shown demonstrations on safe lifting. There is a presentation on proper safe lifting
that will be shown to the class and then the instructor will take the class into the Dojo to
demonstrate. (1.2.2) Lastly they will be taught information and show examples of Lock Out Tag
Out (LOTO) to inform them on defective machinery and how to handle it. There are
demonstrations that will be taught in the Dojo and with any information TAC Manufacturing has
on this topic will be presented as well. (1.2.3)

1.3 - Injury and Incident Info and Prevention

In this section, the trainees will be shown how much TAC manufacturing stresses safety
concerns such as spills and other safety procedures in which they will be shown examples and
past

experiences. (1.3.1) The trainees will understand the 570 system and how to properly call for
help in an emergency. (1.3.2)

Unit #1 Test
The trainees will be given a small safety test to ensure that the above listed items were
recognized are they are able to incorporate all of the learned safety concerns needed to work
here.

Unit #2 - TAC Manufacturing Elements of Manufacturing/ Standardized Work

2.1 - Introduction to Standardized Work

During this section the trainees will be taught how to follow work manuals where they will do
practices in the Dojo on an assortment of work lines that are set up. (2.1.1) The trainees will also
need to be able to understand the Changeover board system we have here at TAC Manufacturing
and how they are utilized correctly such as the point touch system. (2.1.2). Demonstration of
utilizing work manuals and changeover boards properly will be done by the instructor. The
trainees will be taught the aspects of a Kanban. How Kanbans are used at TAC Manufacturing,
how to properly read a Kanban and all of its aspects, how to properly utilize a Kanban in the

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work process. Practices of the Kanban will also be demonstrated and practiced in the Dojo and a
presentation will be shown on all of the key points on a Kanban and their meaning. (2.1.3)

2.2- Standardized Work Process

The trainees will then be shown the relievement process of their standardized work by
introducing the jidoka and the andon system. A presentation will be shown on all of the signals
regarding the andon system and their meaning. This will be implemented and practiced in their
demonstrations in the Dojo. (2.2.1) Trainees will also now be taught the Stop-Call-Wait system
we have implemented at TAC. A presentation will be shown on the system and the resources
around the training room will be utilized. (2.2.2)

2.3 - Standardized Work Control

The trainees will now be taught to implement quality control boards properly in their
standardized work. (2.3.1) The trainees will also be able to to use production control boards
properly and utilize how we use them at TAC Manufacturing. Practice boards will be done in the
Dojo following a proper demonstration or presentation. (2.3.2) The trainees will also be able to
identify a maximum and minimum inventory and manage their inventory. (2.3.3)

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 Unit #2 Test

The trainees will test on understanding all of the elements of manufacturing and how they are
implemented here at TAC Manufacturing. They will have a small written test and be able to pass
a demonstrative test as well.

Unit #3 - TAC Manufacturing Elements of Production

3.1 - 5S to Success
The trainees will understand the 5S system and how we incorporate this system here at TAC
manufacturing to ensure an effective workplace. A presentation will be shown and the instructor
will explain to the trainees how well TAC Manufacturing implements this system. (3.1.1)

3.2 - Kaizen
The trainees will understand the meaning of Kaizen and how to effectively avoid it in their
standardized work learned in Unit #2. (3.2.1) The trainees will understand all of the aspects of
muda, mura, and muri and how we can control muda for a more efficient workplace. A
presentation will be given for both aspects of Kaizen. (3.2.2)

3.3 - Finalization
The trainees will understand the final inspection of a product that they will be working on in the
shop with processes such as the Poke Yoke system. A presentation and demonstration will be

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given on a defective part taken from the shop.(3.3.1) They will use the demonstrations set up in
the Dojo as well and the final inspection presentation to understand the different checks and

processes in identifying the different types of defects. There will be applications of all the
information learned so far to identify mistakes inside the Dojo. (3.3.2)

Unit #3 Test
The trainees will be given a test on all of the information they have learned from the elements of
production above and they will be mostly tested on their ability to identify a defective product
before it reaches a customer.

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11
Solution #2 Suggest TAC Consider Introducing Incentives for Temporaries-

We suggest that TAC begins to offer incentives for temporaries that meet perfect
attendance and perfect quotas as a way to recognize and show appreciation for them.
Incentives can include putting their name in a raffle, after 90 days making them eligible
to win something such as a free oil change, Flexible Staffing hat or hoodie, or a free
lunch in the cafeteria. This raffle process can be repeated every six months. These
recognitions can be included in the cafeteria announcements as well.
TAC provides discounts to their associates that include automotive supplier
discounts, a discounted cell phone plan, discounted tickets to shows, theme parks,
Sam's Club etc. We want TAC to extend those discounts to their temporaries as this will
also make them much more appreciative of TAC and build their eagerness to start a
long term career at TAC.

Solution #3: Have TAC promote building a positive environment and relationships
among TAC Associates

We suggest that TAC Associates rotate leading their daily stretches in order to
build relationships between co-workers. This improvement would not cost the company
any money.
We also created a seasonal newsletter that highlights resources and events in
the Jackson area.. There is strong evidence to support the effectiveness of health
promotion in the workplace.
Riddles and trivia are stimulating for the mind and also promote community. The
riddles, trivia and newsletter could be posted in the showcases and announcements in
the cafeteria. The newsletter could additionally be posted in some stalls in the
bathrooms.
As there are no windows, it would be beneficial to humanize the break areas in
the shop with artificial plants. According to 2007 article in Hort Science magazine,
indoor plants attract attention without effort and evoke positive emotions that can renew
the capacity to concentrate and interrupt the stress process.
The surveys showed that communication was a large problem for the associates
and the temporaries. A new initiative, the 3E Program, that is currently being launched
is designed to promote communication among departments. We recommend that it be
included in the training program for all associates. The 3E Program, when used in
conjunction with the new leadership, Top Gun Program will revolutionize the culture at
TAC Manufacturing.

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Cost Analysis -
30 wall sign holders $152.40
48 artificial plants + 63.96
Total cost: $216.36

For the new classroom environment we have designed TAC will be investing
$146.25 per individual to train our new temporaries. This will not only provide a stronger
and more knowledgeable workforce but also the new hires will have a much better
chance of succeeding.

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References -

https://www.bloomberg.com/profiles/companies/9783434Z:US-tac-manufacturing-inc

http://www.displays2go.com/P-1398/Wall-Mounted-Sign-Holders-with-Black-Border

https://www.dollartree.com/Artificial-Succulent-Plants-in-Square-Plastic-Pots/p370760/in
dex.pro

http://www.nytimes.com/2011/09/04/opinion/sunday/do-happier-people-work-harder.htm
l

Ottawa County Intermediate School District

Psychological Benefits of Indoor Plants in Workplaces

Tokai Rika Philosophy

http://trillioncreative.com/our-work/employee-benefits-poster-design/
http://wellnessproposals.com/wellness-articles/benefits-of-health-promotion-in-the-work
place/

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ABOUT US

Name: Michael Cottrell

School- Grass Lake Community Schools

Career Goal After I finish my High School career, I plan to attend

college where I will pursue my doctorate in Psychology in order to
become a Psychologist. In doing so, I will be able to work one on
one helping individuals every day for the remainder of my life.

Name: JuJua McCrary

School District: Ann Arbor Public Schools

Career Goal: I plan to obtain my license in Cosmetology before I

graduate from high school. I will work as a makeup artist and a nail
technician and work my way through college. In college, I plan to
major in marketing and business and minor in jewelry design and
repair. I want to help people shine.

Name: Brianna Lane

School District: Northwest Community Schools

Career Goal: I am currently in the STEM program as I enjoy

working with my hands. I am still deciding on my career path.

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