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DetailedExamResultsCertifiedQualityEngineerExam
1.Whichofthefollowingtechniquesismostappropriateforgeneratingcontinuousimprovementideas?
Correct: Brainstorming
Reference: Tague,NancyR.,TheQualityToolbox,2nded,Milwaukee,WI:ASQQuality
Press,2005,pp.126127.

2.Arandomlydrawnsampleusedtodeterminewhetheradefinedinspectionlotconformstorequirements
isknownas
Correct: anacceptancesample
Reference: Pyzdek,Thomas,QualityEngineeringHandbook,2nded.,NewYork:Marcel
Dekker,2003,p.243.

3.Whichofthefollowingtoolsisusedextensivelyinqualityfunctiondeployment(QFD)?
Correct: Matrixdiagram
Rationale: QualityFunctionDeploymentusesmatricestoconnectcustomerrequirements
orneedstothecharacteristicsoftheproductorservice.
Reference: Gryna,FrankM.,RichardC.H.Chua,andJosephA.DeFeo,Juran?sQuality
PlanningandAnalysisforEnterpriseQuality,5thed.,NewYork:McGrawHill,
2007,p.316.

4.Whichofthefollowingaffectssystemavailability?
Correct: Maintainability
Rationale: Availabilityistheratioofoperatingtimetooperatingtimeplusdowntime.The
maintainabilityofaproductishowquicklyitcanbereturnedtoservice,
therefore,affectingasystem?savailabilitythequickeraproductcanbe
returnedtoservice,thebettertheproduct?savailability.
Reference: Juran,JosephM.,Juran?sQualityHandbook,5thed.,NewYork:McGrawHill
PublishingCo.,1999,pp.19.2919.31.

5.TheISO9001standardisbestdescribedasthe
Correct: qualitymanagementsystemsrequirements
Reference: ANSI/ISO/ASQQ90012000:QualityManagementSystemsRequirements,
Milwaukee,WI:ASQ,p.1.

6.Forconsumerproducts,anincreaseinthepercentageofreturnedgoodsmostlikelyequatestoan
increasein
Correct: enduserdissatisfaction
Rationale: Complaintsfromusersarenotagoodmeasureofaproduct.Manycustomers
maynotcomplainwhenthereisadefect,therefore,alowreturnrateisnot
indicativeoftheproductqualitynorcustomersatisfaction.However,whenthe
rateofcomplaintsorreturnsdoesincrease,itdoesprovideproofof
dissatisfactionwiththeproductbecausethecustomersaremakingapointof
respondingtotheproblems.
Reference: Juran,J.M.,andA.BlantonGodfrey,Juran?sQualityHandbook,5thed.,New
York,McGrawHill,1999,pp.18.618.8.

Gryna,FrankM.,RichardC.H.Chua,andJosephA.DeFeo,Juran?sQuality
PlanningandAnalysisforEnterpriseQuality,5thed.,NewYork:McGrawHill,
2007,pp.304306.

7.Onadrawing,themaximumpermissiblevariationofform,orientation,orlocationofafeatureisknown
asthe
NoAnswer
CorrectAnswer: geometrictolerance
Reference: Farago,FrancisT.,andMarkA.Curtis,HandbookofDimensional
Measurement,3rded.,NewYork:IndustrialPress,1994,pp.4851.ISBN
0831130539

Pyzdek,Thomas,QualityEngineeringHandbook,2nded.,NewYork:Marcel
Dekker,2003,p.227.

8.Theprimaryadvantagetousingdoublesamplingratherthansinglesamplingisthatdoublesampling
Incorrect: providesmoreprotectiontothecustomer
CorrectAnswer: requiresasmallernumberoftotalsampleswhenqualityisverygoodorvery
bad
Reference: Juran,J.M.,andA.BlantonGodfrey,Juran?sQualityHandbook,5thed.,New
York,McGrawHill,1999,p.46.19.

Pyzdek,Thomas,QualityEngineeringHandbook,2nded.,NewYork:Marcel
Dekker,2003,pp.649,651.

9.Whatisthestandarddeviationofaprocessthatoperatesaccordingtoanexponentialdistributionwith
ameanof25units?
NoAnswer
CorrectAnswer: 25.0
Rationale: ?Oneoftheuniquefeaturesoftheexponentialdistributionisthatthemean
andstandarddeviationareequal.?(Dovich,p.14)
Reference: Dovich,RobertA.,ReliabilityStatistics,Milwaukee,WI:ASQCQualityPress,
1990,pp.1315.
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Gryna,FrankM.,RichardC.H.Chua,andJosephA.DeFeo,Juran?sQuality
PlanningandAnalysisforEnterpriseQuality,5thed.,NewYork:McGrawHill,
2007,p.561.

10.Whichofthefollowingtoolsismostlikelytobeusedtoorganizealistofideasgeneratedduringa
brainstormingsession?
Correct: Affinitydiagram
Reference: Tague,NancyR.,TheQualityToolbox,2nded.,Milwaukee,WI:ASQQuality
Press,2005,p.96.

11.Whichofthefollowingtoolswouldbemostappropriateforcollectingdatatostudythesymptomsofa
problem?
NoAnswer
CorrectAnswer: Achecksheet
Rationale: Achecksheetallowsthenumberofoccurrences(countdata)toberecorded.
ThesedatacanthenbeusedtocreateahistogramorParetocharttoanalyze
thedatafurther.
Reference: Pyzdek,Thomas,QualityEngineeringHandbook,2nded.,NewYork:Marcel
Dekker,2003,pp.400403.

Breyfogle,Forrest,ImplementingSixSigma:SmarterSolutionsUsing
StatisticalMethods,2nded.,Hoboken,N.J.:Wiley,2003,pp.115116.

12.Inathirdpartyaudit,theleadauditorisresponsiblefordistributingtheauditreporttothe
Correct: client
Rationale: Sinceauditorsarehiredbyaclient,orauditboss,forthirdpartyaudits,itis
importantthattheclientviewsthereportbeforeitisdistributedtothe
auditee.
Reference: Arter,DennisR.,QualityAuditsforImprovedPerformance,3rded.,
Milwaukee,WI:ASQQualityPress,2003,pp.101103.

13.Aneffectivemethodofevaluatingasupplier'squalityperformanceisto
Correct: analyzeallrelevanthistoricalqualitydata
Rationale: Therearemanymethodsforevaluatingsupplierquality.Aproveneffective
methodistoreviewandanalyzethesupplier'shistoricalrecordforitemsor
servicesprovided.Thisincludestheinformationprovidedbythesupplieras
wellasreceivinginspectiondata.Bossertlists5indicesthatcanbeusedto
evaluateasupplierduringtheselectionprocess.
Reference: Bossert,JamesL.,SupplierManagementHandbook,6thed.,Milwaukee,WI:
ASQQualityPress,2004,p.63.

14.Thepurposeofworkinstructionsisto
Correct: specifyhowajobshouldbedone
Reference: Pyzdek,Thomas,QualityEngineeringHandbook,2nded.,NewYork:Marcel
Dekker,2003,pp.192194.

15.Kaizenisdefinedas
Correct: continuousimprovement
Reference: Imai,Masaaki,Kaizen:TheKeytoJapan?sCompetitiveSuccess,NY:Random
HouseBusinessDivision,1986,p.3.ISBN0394551869

Pyzdek,Thomas,QualityEngineeringHandbook,2nded.,NewYork:Marcel
Dekker,2003,p.363.

16.Whenpreparingforanaudit,whichofthefollowingstepsshouldtheauditorperformfirst?
Incorrect: Notifytheauditeeofthedatesoftheaudit
CorrectAnswer: Determinethepurposeoftheaudit
Rationale: Thepurposeofanauditincorporatestheneedsofthecustomers(theauditee,
theauditboss,theorganization)inordertoensuretheauditaccomplishesits
intendedtask.
Reference: Arter,DennisR.,QualityAuditsforImprovedPerformance,3rded.,
Milwaukee,WI:ASQQualityPress,2003,pp.3032.

17.WhichofthefollowingarethefundamentalunitsoftheInternationalSystem(SI)thatareusedasa
basisforprimaryreferencestandards?
Correct: Meter,kilogram,second,Kelvin,ampere,candela,mole
Reference: Benbow,DonaldW.,etal.eds.,TheCertifiedQualityEngineerHandbook,
Milwaukee,WI:ASQQualityPress,2002,p.176.

18.Legalrequirementsspecifythatabottledproductmustcontainnolessthanthevolumeprintedonthe
label.Abottlingcompanywantstoreducetheamountofoverfilledbottles.

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Onthebasisofthedataabove,whatisthemosteffectivestrategytoaccomplishthistask?
Correct: Firstdecreasethetargetfillvariation,thendecreasethetargetfillvolume
Rationale: Ifvariationisdecreasedasafirststep,thenthecompanywillnotruntherisk
ofunderfillingbottles.Oncethevariationisundercontrol,thentheaccuracy
ofthefillprocesscanbeputundercontrol.
Reference: Gryna,FrankM.,RichardC.H.Chua,andJosephA.DeFeo,Juran?sQuality
PlanningandAnalysisforEnterpriseQuality,5thed.,NewYork:McGrawHill,
2007,pp.481486.

19.AccordingtoJuran,whenamajorqualityimprovementprojectislaunched,whichofthefollowing
describesthedesiredchangeinperformancelevel?
Correct: Breakthrough
Reference: Juran,JosephM.,Juran?sQualityHandbook,5thed.,NewYork:McGrawHill
PublishingCo.,1999,pp.14.1214.13.

20.TheLEASTinformativeofthefourmeasurementscalesisthe
Incorrect: ratio
CorrectAnswer: nominal
Rationale: Theratio,ordinal,andintervalmeasurementscalesprovideameanstoshow
thedifferencebetweengivenvalues,suchasprovidingaranking(ordinal).
Thenominalscalesimplyprovideslabelsorcategoriesfordatanotameans
torankororderthedata.
Reference: Gryna,FrankM.,RichardC.H.Chua,andJosephA.DeFeo,Juran?sQuality
PlanningandAnalysisforEnterpriseQuality,5thed.,NewYork:McGrawHill,
2007,p.178.

Pyzdek,Thomas,QualityEngineeringHandbook,2nded.,NewYork:Marcel
Dekker,2003,p.439.

21.Whichofthefollowingcanbeusedtodeterminethegoodnessoffitofadistributiontoadataset?
Correct: Chisquaretest
Reference: Juran,JosephM.,Juran?sQualityHandbook,5thed.,NewYork:McGrawHill
PublishingCo.,1999,p.44.70.

22.When=10,whatsamplesizeisneededtospecifya95%confidenceintervalof3unitsforthe
mean?
Incorrect: 32
CorrectAnswer: 43
Reference: Gryna,FrankM.,RichardC.H.Chua,andJosephA.DeFeo,Juran?sQuality
PlanningandAnalysisforEnterpriseQuality,5thed.,NewYork:McGrawHill,
2007,p.586.

23.Whichofthefollowingstatementsistrueaboutaregressionmodelwith
b0 =300,b1 =0.00,andn=5?
NoAnswer
CorrectAnswer: Norelationshipexistsbetweenxandy.
Rationale: Theslopeisflat,therefore,changesinxdonotresultinchangesiny.The
followingillustratesthatthereisnorelationshipbetweenxandy:

y=(300)+0.00x

Usingthisformula,
ifx=1theny=300
ifx=2theny=300
ifx=3theny=300
ifx=4theny=300,etc.
Reference: Pyzdek,Thomas,QualityEngineeringHandbook,2nded.,NewYork:Marcel
Dekker,2003,pp.481486.

24.Inasamplingsituation,thepopulationcontainsafinitenumberofitems,eachofwhichisclassifiedas
eithergoodorbad.Whenthesamplingiswithoutreplacement,theprobabilitydistributionthatbest
modelsthissituationis
Incorrect: binomial
CorrectAnswer: hypergeometric
Rationale: Thehypergeometricdistributionis?theprobabilityofexactlyroccurrencesin
ntrialsfromalotofNitemshavingddefectives.?(Juran,p.44.24)
Reference: Juran,JosephM.,Juran?sQualityHandbook,5thed.,NewYork:McGrawHill
PublishingCo.,1999,pp.44.2444.25.

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25.Whichofthefollowingbestdescribesadesignvalidation?
Correct: Itensurestheproductconformstodefineduserneedsorrequirements.
Reference: Juran,J.M.,andA.BlantonGodfrey,Juran?sQualityHandbook,5thed.,New
York,McGrawHill,1999,p.10.4.

26.WhichofthefollowingtoolsisNOTusedtocompareprocessperformancetospecifications?
Correct: Processflowchart
Reference: Juran,JosephM.,Juran?sQualityHandbook,5thed.,NewYork:McGrawHill
PublishingCo.,1999,pp.22.1922.22.

27.Whichofthefollowingfiguresislabeledcorrectly?
Correct:

Rationale: Whenrisapositivenumber,thecorrelationispositiveandthelineshould
slantupandtotheright.Whenrisnegative,thecorrelationisnegativeand
thelineshouldslantdownandtotheright.Whenris+1or1,thecorrelation
isconsideredperfect:asxincreases/decreases,ywillincrease/decreaseat
thesamerate.Thevaluer2explainstheamountofvariationtheregression
predictionexplains.When
r2=0,thedataarescatteredandthereisnocorrelation.Whenr2=1,then
allvariationisexplainedbytheregressionprediction.(SeeJuran,pp.44.91
44.96forfurtherexplanation.)
Reference: Juran,JosephM.,Juran?sQualityHandbook,5thed.,NewYork:McGrawHill
PublishingCo.,1999,pp.44.9144.96.

28.Thetimeforafailsafedevicetotripisthoughttofollowadiscreteuniformdistributionfrom1to5
seconds.Totestthishypothesis,100testsareconductedwithresultsasshownbelow.

Onthebasisofthesedata,whatarethechisquare()valueandthenumberofdegreesoffreedom
(df)?
NoAnswer
CorrectAnswer: =57.5,df=4
Rationale:

=(100/20)+(25/20)+(900/20)+(25/20)+(100/20)
=5+1.25+45+1.25+5
=57.5

df=n1=51=4
Reference: Juran,JosephM.,Juran?sQualityHandbook,5thed.,NewYork:McGrawHill
PublishingCo.,1999,p.44.70.

Pyzdek,Thomas,QualityEngineeringHandbook,2nded.,NewYork:Marcel
Dekker,2003,pp.480481.

29.Generally,whichofthefollowingstatementsistrueabouttheStudent'stdistributionandthenormalz
distribution?
NoAnswer
CorrectAnswer: tisusedinsteadofzwhensamplesizesaresmall.
Reference: Box,GeorgeE.P.,J.StuartHunter,andWilliamG.Hunter,Statisticsfor
Experimenters:Design,Innovation,andDiscovery,2nded.,Hoboken,NJ:
WileyInterscience,2005,pp.3940.

30.WhichofthefollowingisanexampleofabreachoftheASQCodeofEthics?
Correct: Providingonesupplierwithprocessinformationgainedfromanothersupplier
Reference: ASQCodeofEthics,Article5:Actasfaithfulagentsortrusteesandavoid
conflictofinterestandtheappearanceofconflictsofinterest.

31.AprocesscapabilityanalysisisNOTusedto
Incorrect: establishnewspecifications

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CorrectAnswer: maintainaprocessinastateofstatisticalcontrol
Rationale: Beforeaprocesscapabilitystudycanbegin,theprocessmustalreadybeina
stateofstatisticalcontrol.?Applicationofprocesscapabilitymethodsthatare
notinstatisticalcontrolresultsinunreliableestimatesofprocesscapability
andshouldneverbedone.?(Pyzdek,p.614)
Reference: Pyzdek,Thomas,QualityEngineeringHandbook,2nded.,NewYork:Marcel
Dekker,2003,pp.614616.

Gryna,FrankM.,RichardC.H.Chua,andJosephA.DeFeo,Juran?sQuality
PlanningandAnalysisforEnterpriseQuality,5thed.,NewYork:McGrawHill,
2007,p.689.

32.Whoisresponsibleforidentifyingandreportingtheoccurrenceofnonconformingproduct?
Correct: Anyemployee
Rationale: Qualityiseveryone?sjobandwhenallemployeesareempoweredtomake
conformitydecisions,defectiveproductislesslikelytobereleased.
Reference: Juran,JosephM.,Juran?sQualityHandbook,5thed.,NewYork:McGrawHill
PublishingCo.,1999,pp.40.1040.11.

33.Training,controlofpurchasedmaterial,andprocesscontrolareallelementsof
Correct: implementingaqualitysystem
Reference: Feigenbaum,ArmandV.,TotalQualityControl,3rded.,Revised,NewYork:
McGrawHillPublishingCo.,1991,pp.97,100.ISBN:0070203547

34.ForanFtesttobeinferentiallyvalid,allofthefollowingassumptionsmustbetrueEXCEPTthe
NoAnswer
CorrectAnswer: populationsarediscretedistributions
Reference: Juran,J.M.,andA.BlantonGodfrey,Juran?sQualityHandbook,5thed.,New
York,McGrawHill,1999,p.44.66&46.16.

35.AllofthefollowingarepotentialbenefitsofusingshortrunSPCmethodsEXCEPT
NoAnswer
CorrectAnswer: controlmethodsarefocusedontheproductratherthantheprocess
Reference: Grant,EugeneL.,andRichardS.Leavenworth,StatisticalQualityControl,7th
ed.,NewYork:McGrawHillPublishingCo.,1996,pp.395396.ISBN
0071142487

36.Taguchidefineslossasafunctionofwhichofthefollowing?
Correct: Variabilityanddeviationfromtarget
Reference: Pyzdek,Thomas,QualityEngineeringHandbook,2nded.,NewYork:Marcel
Dekker,2003,pp.399400.

Grant,EugeneL.,andRichardS.Leavenworth,StatisticalQualityControl,7th
ed.,NewYork:McGrawHillPublishingCo.,1996,pp.641642.ISBN
0071142487

37.Atypeoflinegraphusedtoassessthestabilityofaprocessiscalleda
Correct: controlchart
Reference: Juran,JosephM.,Juran?sQualityHandbook,5thed.,NewYork:McGrawHill
PublishingCo.,1999,p.45.2.

Gryna,FrankM.,RichardC.H.Chua,andJosephA.DeFeo,Juran?sQuality
PlanningandAnalysisforEnterpriseQuality,5thed.,NewYork:McGrawHill,
2007,pp.187188.

38.AprocessproducesnonconformitiesaccordingtoaPoissondistribution.Ifthemeanofthe
nonconformitiesis25,whatisthestandarddeviation?
Incorrect: 25.0
CorrectAnswer: 5.0
Rationale: ForthePoissondistribution,themeanequalsthevariance.Therefore,the
standarddeviationcanbefoundbytakingthesquarerootonthemean.For
thisquestion,thesquarerootofthemean(25)is5.0.
Reference: Grant,EugeneL.,andRichardS.Leavenworth,StatisticalQualityControl,7th
ed.,NewYork:McGrawHillPublishingCo.,1996,p.199.ISBN0071142487

39.Anumberofunitswerereturnedfromacustomerbecausetheydidnotworkasadvertised.Tostartan
investigationforrootcause,thesuppliershouldusewhichofthefollowingtechniques?
Correct: Failureanalysis
Rationale: Byanalyzingfailuredata,arootcausemaybecomeevident.?Evenquite
simpledata?areoftenenoughtorevealthemaincausesofunreliability.?(O?
Connor,pp.337338)
Reference: O?Connor,PatrickD.T.,PracticalReliabilityEngineering,4thed.,NewYork:
JohnWileyandSons,Inc.,2002,pp.336338.

40.Fivesixsideddicearerolledtogether100times.Twohistogramsareconstructed:oneforthe500
individualresultsandoneforthe100averagesoffiveresults.Inthissituation,theindividualresults
followauniformdistribution,whiletheaveragesfollowwhichofthefollowingdistributions?
Correct: Normal
Reference: Box,GeorgeE.P.,J.StuartHunter,andWilliamG.Hunter,Statisticsfor
Experimenters:Design,Innovation,andDiscovery,2nded.,Hoboken,NJ:

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WileyInterscience,2005,p.29.

Pyzdek,Thomas,QualityEngineeringHandbook,2nded.,NewYork:Marcel
Dekker,2003,p.430.

41.Whichofthefollowingisnecessarywhenacompletequalitycostsystemisimplemented?
Correct: Topmanagementsupportsthesystem.
Reference: Juran,JosephM.,Juran?sQualityHandbook,5thed.,NewYork:McGrawHill
PublishingCo.,1999,pp.8.178.19.

42.Acalibratedmicrometerwasusedtotake10replicatedmeasuresofareferencestandard.If =
0.073,andthetruevalueofthereferencestandardis0.075,whatisthebiasofthemicrometer?
Correct: 0.002
Rationale: Biasisthe?differencebetweentheaveragemeasuredvalueandareference
value.?(Pyzdek,p.256)
Forthisquestion:
Bias=0.0750.073=0.002
Reference: Pyzdek,Thomas,QualityEngineeringHandbook,2nded.,NewYork:Marcel
Dekker,2003,p.256.

43.Thethreetypesofauditsthatarecommonlyusedtoevaluateasupplierare
Correct: program,product,andprocess
Reference: Bossert,JamesL.,SupplierManagementHandbook,6thed.,Milwaukee,WI:
ASQQualityPress,2004,p.40.

44.Thepowerofatestforthedifferencebetweenmeansismeasuredby
NoAnswer
CorrectAnswer: 1
Reference: Pyzdek,Thomas,QualityEngineeringHandbook,2nded.,NewYork:Marcel
Dekker,2003,pp.509510.

45.Adocumentgivingauthorizationtouseproductthatdoesnotconformtospecifiedrequirementsis
calleda
Incorrect: scrapreport
CorrectAnswer: waiver
Reference: Juran,JosephM.,Juran?sQualityHandbook,5thed.,NewYork:McGrawHill
PublishingCo.,1999,p.AIV.2.

46.Whichofthefollowingreferstotheprocessofcomparingonestandardagainstahigherorderstandard
ofgreateraccuracy?
Correct: Calibration
Reference: Pyzdek,Thomas,QualityEngineeringHandbook,2nded.,NewYork:Marcel
Dekker,2003,p.290.

47.Aprocessisstableanditsoutputisnormallydistributed.Theprocesshasaspecificationof16.73
0.01.WhatisthemaximumprocessstandarddeviationiftheCpmustbe 1.5?
Correct: 0.0022
Rationale: TheformulaforCpis

Tosolvethisquestion:

Reference: Gryna,FrankM.,RichardC.H.Chua,andJosephA.DeFeo,Juran?sQuality
PlanningandAnalysisforEnterpriseQuality,5thed.,NewYork:McGrawHill,
2007,pp.693695.

48.Aregistrationqualityauditreportshouldprovideexecutivemanagementwithinformationrelatedto
Correct: conformanceandeffectivenessofthequalitysystem
Reference: Mills,CharlesA.,TheQualityAudit:AManagementEvaluationTool,NewYork:
McGrawHillPublishingCo.,1988,pp.252253.ISBN0070424284

49.Whichofthefollowingtypesofchartsisbaseddirectlyonspecificationlimits?
Incorrect:
andR
CorrectAnswer: PREcontrol
Rationale: ?PREcontrolstartswithaprocesscenteredbetweenthespecificationlimits
anddetectsshiftsthatmightresultinmakingsomepartsoutsidethe
specificationlimits.?(Juran,p.45.25)
Reference: Juran,JosephM.,Juran?sQualityHandbook,5thed.,NewYork:McGrawHill
PublishingCo.,1999,pp.45.2545.27.

50.Asageneralrule,theresolutionofmeasuringequipmentshouldbehowmanytimesgreaterthanthe
product'stolerance?
Correct: Ten
Reference: Suntag,Charles,InspectionandInspectionManagement,Milwaukee,WI:
ASQCQualityPress,1993,p.341.ISBN0873891740
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51.Aqualityimprovementteamthatwasassignedtodecreasethenumberofpinholesinmilkjugs
presentedthefollowingParetodiagramsduringamanagementbriefing.

BeforeExperiment

AfterExperiment

Thebestinterpretationofthesedataisthattheprojectwas
Correct: successfulindecreasingpinholes,andtheteamshouldworkoncauseBto
furtherimprovetheprocess
Reference: Tague,NancyR.,TheQualityToolbox,2nded.,Milwaukee,WI:ASQQuality
Press,2005,pp.376378.

Juran,JosephM.,Juran?sQualityHandbook,5thed.,NewYork:McGrawHill
PublishingCo.,1999,pp.5.205.24.

52.Rankorder,fromfirsttolast,thefollowingstepsinastructuredprocedurefortroubleshooting.

1.Statethenonconformity.
2.Reduceoreliminatethenonconformity.
3.Testthepossiblecauses.
4.Identifytheuniquecharacteristicsofthedeviation.

Correct: 1,4,3,2
Reference: Gryna,FrankM.,RichardC.H.Chua,andJosephA.DeFeo,Juran?sQuality
PlanningandAnalysisforEnterpriseQuality,5thed.,NewYork:McGrawHill,
2007,pp.189190.

53.Whensamplesizeisincreased,theoperatingcharacteristiccurvewill
Incorrect: flatten
CorrectAnswer: steepen
Reference: Juran,JosephM.,Juran?sQualityHandbook,5thed.,NewYork:McGrawHill
PublishingCo.,1999,pp.46.746.8.

54.Whatisthepredictedvalueforaregressionmodelwhenx=36,b0 =16,andb1 =2.6?

NoAnswer
CorrectAnswer: 77.6
Rationale: Tosolvethisquestion,usethefollowingformula

Reference: Pyzdek,Thomas,QualityEngineeringHandbook,2nded.,NewYork:Marcel
Dekker,2003,p.487.

Gryna,FrankM.,RichardC.H.Chua,andJosephA.DeFeo,Juran?sQuality
PlanningandAnalysisforEnterpriseQuality,5thed.,NewYork:McGrawHill,
2007,pp.619623.

55.Themainadvantageofamatrixdiagramisthatit
Correct: displaysthestrengthofrelationshipsbetweeneachpairedcombinationof
variables
Reference: Gryna,FrankM.,RichardC.H.Chua,andJosephA.DeFeo,Juran?sQuality

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PlanningandAnalysisforEnterpriseQuality,5thed.,NewYork:McGrawHill,
2007,p.98.

Pyzdek,Thomas,QualityEngineeringHandbook,2nded.,NewYork:Marcel
Dekker,2003,p.379.

56.Pokayokeisbestdefinedas
Correct: preventingcontrollabledefects
Rationale: Pokayoke(alsoknownaserrorproofingorfoolproofing)istheprocessof
makingchangestoaproductorprocesssothatinadvertenthumanerrorsare
lesslikelytooccur.
Reference: Gryna,FrankM.,RichardC.H.Chua,andJosephA.DeFeo,Juran?sQuality
PlanningandAnalysisforEnterpriseQuality,5thed.,NewYork:McGrawHill,
2007,pp.399400.

Juran,JosephM.,Juran?sQualityHandbook,5thed.,NewYork:McGrawHill
PublishingCo.,1999,p.19.19.

Pyzdek,Thomas,QualityEngineeringHandbook,2nded.,NewYork:Marcel
Dekker,2003,pp.415416.

57."Forming,storming,norming,andperforming"aretermsthatdescribe
Correct: stagesofteamgrowth
Reference: Scholtes,PeterR.,TheTeamHandbook,3rded.,OreilInc.,2003,pp.64to
68.

58.Clickheretoviewinformationrelatedtoquestions5859

WhichofthefollowingactivitiesdoesNOToccurduringthisphaseofthepreawardsurvey?
Correct: Negotiatethecontract
Rationale: AccordingtoArter,thisphaseofanauditisconsideredthe?preparation?
phaseinwhichthesetaskswouldbeperformed.
Reference: Bossert,JamesL.,SupplierManagementHandbook,6thed.,Milwaukee,WI:
ASQQualityPress,2004,pp.203205.

Arter,DennisR.,QualityAuditsforImprovedPerformance,3rded.,
Milwaukee,WI:ASQQualityPress,2003,pp.6465.

59.Clickheretoviewinformationrelatedtoquestions5859

Whichofthefollowingtermsbestdescribesthisphaseofthepreawardsurvey?
Correct: Planning
Reference: Arter,DennisR.,QualityAuditsforImprovedPerformance,3rded.,
Milwaukee,WI:ASQQualityPress,2003,pp.121122.

60.Thepercentdefectivethatisconsideredunsatisfactorybutwhichtheconsumeriswillingtoacceptwith
asmallprobabilityofacceptanceisknownasthe
Incorrect: AOQ
CorrectAnswer: LTPD
Rationale: LTPD=Lottolerancepercentdefective
Reference: Juran,J.M.,andA.BlantonGodfrey,Juran?sQualityHandbook,5thed.,New
York,McGrawHill,1999,p.46.7.

61.Duringtherandomfailureperiodonthebathtubcurve,thefailurerateis
Correct: constant
Reference: Dovich,RobertA.,ReliabilityStatistics,Milwaukee,WI:ASQCQualityPress,
1990,p.10.

62.Thefailureofanyorganization'squalityimprovementeffortsismostfrequentlycausedbythe
Incorrect: useofanimprovementstrategythatfitspoorlywiththeprocessesandculture
oftheorganization
CorrectAnswer: lackofinvolvementbytopandmiddlemanagementintheimprovementeffort
Reference: Scholtes,PeterR.,TheTeamHandbook,3rded.,OreilInc.,2003,p.27.

63.Whichofthefollowingareneededtocalculatetheprocesscapabilityindex,Cp?
Incorrect: Theupperandlowerspecificationlimits
CorrectAnswer: Thespecificationlimitsand
Rationale:

Reference: Juran,JosephM.,Juran?sQualityHandbook,5thed.,NewYork:McGrawHill
PublishingCo.,1999,p.22.16.

64.Atwhatpointinthedesign/productionprocessshouldacriticalcomponentslistbeinitiated?
Correct: Earlyinthedesigneffort
Reference: Gryna,FrankM.,RichardC.H.Chua,andJosephA.DeFeo,Juran?sQuality
PlanningandAnalysisforEnterpriseQuality,5thed.,NewYork:McGrawHill,
2007,p.328.

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65.Repeatabilityandreproducibilityaretermsthatoperationallydefine
Incorrect: accuracy
CorrectAnswer: precision
Reference: Gryna,FrankM.,RichardC.H.Chua,andJosephA.DeFeo,Juran?sQuality
PlanningandAnalysisforEnterpriseQuality,5thed.,NewYork:McGrawHill,
2007,pp.482,487,609.

Juran,J.M.,andA.BlantonGodfrey,Juran?sQualityHandbook,5thed.,New
York,McGrawHill,1999,pp.3.233.24.

66.Amethodthatclassifiesdatawithoutsignificantlyreducingaccuracyorprecisionisknownas
NoAnswer
CorrectAnswer: coding
Reference: Juran,J.M.,andA.BlantonGodfrey,Juran?sQualityHandbook,5thed.,New
York,McGrawHill,1999,pp.44.1644.17.

67.Whichofthefollowingbestdescribestwoofthebasicresponsibilitiesofthematerialreviewboard
(MRB)?
Correct: Assuringthateffectiveactionistakentopreventfutureoccurrencesofa
problemanddispositioningnonconformingmaterials
Reference: Pyzdek,Thomas,QualityEngineeringHandbook,2nded.,NewYork:Marcel
Dekker,2003,p.241.

68.Whenateamconsistsoffivequalityengineersandeightmanufacturingengineers,howmanyunique
meetingscouldbeheldconsistingofonequalityengineerandtwomanufacturingengineers?
Correct: 140
Rationale: ?Combinationstellhowmanyuniquewaysyoucanarrangenobjectstaking
themingroupsofrobjectsatatime,whererisapositiveintegerlessthanor
equalton.?(Pyzdek,p.435)

Combinationsformula:

Tosolvethisquestion,thecombinationsforqualityengineersandfor
manufacturingengineersmustbefoundfirst:

QualityEngineers(n=5,r=1):

ManufacturingEngineers(n=8,r=2):

Todeterminethefinalnumberofuniquemeetings,multiplytheunique
groupingsofthequalityengineerswiththemanufacturingengineers:5x28=
140
Reference: Pyzdek,Thomas,QualityEngineeringHandbook,2nded.,NewYork:Marcel
Dekker,2003,pp.434435.

69.Whencollectingsamplesofperishablegoods,aqualityengineershouldconsiderallofthefollowing
EXCEPT
Correct: calibrationintervalsoftestequipment
Reference: ANSI/ISO/ASQQ90012000:QualityManagementSystemsRequirements,
Milwaukee,WI:ASQ,section7.5.5.

70.Aqualityplanshoulddefineanddocumentwhichofthefollowing?
Correct: Howtherequirementsforqualitywillbemet
Reference: ANSI/ISO/ASQQ90012000:QualityManagementSystemsRequirements,
Milwaukee,WI:ASQ,section5.4.2.

ANSI/ISO/ASQQ90002005:QualityManagementSystems:Fundamentals
andVocabulary,Milwaukee,WI:ASQ,section3.7.5.

71.Thefacilitatorforaqualityimprovementteamshouldhavewhichofthefollowingcharacteristics?
Correct: Anindepthunderstandingofprocessimprovementtoolsandexperiencein
implementingthem
Reference: Juran,JosephM.,Juran?sQualityHandbook,5thed.,NewYork:McGrawHill
PublishingCo.,1999,p.5.38.

72.Ifaprocesshasavarianceof4unitsandaspecificationof964,whatistheprocessperformance
index(Pp)?
Incorrect: 1.00
CorrectAnswer: 0.66

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Reference: Gryna,FrankM.,RichardC.H.Chua,andJosephA.DeFeo,Juran?sQuality
PlanningandAnalysisforEnterpriseQuality,5thed.,NewYork:McGrawHill,
2007,p.692.

73.Thepersonorgroupresponsibleforimplementingcorrectiveactionasaresultofanauditisthe
Correct: auditee
Reference: Pyzdek,Thomas,QualityEngineeringHandbook,2nded.,NewYork:Marcel
Dekker,2003,pp.214215.

74.Themainpurposeofsegregatingnonconformingmaterialisto
Correct: preventitsincorporationwithgoodmaterial
Reference: Suntag,Charles,InspectionandInspectionManagement,Milwaukee,WI:
ASQCQualityPress,1993,p.200.ISBN0873891740

75.Animportantaspectofdatacollectionisthatthedatacollectorshould
Incorrect: useastratifiedsamplingplan
CorrectAnswer: knowhowthedataaretobeused
Rationale: ?Highqualitydataaredatathatarefitforuseintheirintendedoperational,
decisionmaking,planning,andstrategicroles.?(Juran,p.34.8)
Reference: Juran,JosephM.,Juran?sQualityHandbook,5thed.,NewYork:McGrawHill
PublishingCo.,1999,pp.34.834.9.

Copyright20052014AmericanSocietyforQuality.Allrightsreserved.
RepublicationorredistributionofASQcontentisexpresslyprohibitedwithoutthepriorwrittenconsent.
ASQshallnotbeliableforanyerrorsinthecontent,orforanyactionstakeninreliancethereon.

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