Resume - Tushar A. Kudtarkar Final
Resume - Tushar A. Kudtarkar Final
Resume - Tushar A. Kudtarkar Final
kudtarkartushar@gmail.com
WORK EXPERIENCE
PERSONAL DETAILS
Sept 2015 - Present TEAM LEADER (Altisource Business Solutions)
Address : C10/09,Sahyadri
Nagar, Charkop
sector1, Process : Mortgage outbound process ( Financial Department )
Kandivali(W)-67 Handling a team of 25 people
To track the team’s performance metrics with reference to the client’s
Gender : Male benchmarks/standards
Scheduling meeting on calls every week with the onshore team to seek
City : Mumbai clarifications when required. (Client)
Analyze the assigned projects and distribute the tasks to the members as per
State : Maharashtra their area of expertise
Nationality : Indian Review quality reports and provide necessary reinforcement training to
maintain the required quality standards
Languages : English, Hindi, Review the payments made by the associate on insurance policies at the end
Marathi and approve them
Ensuring all administrative records are up to date
Birth Date : 15th June 1990. Taking one on one sessions with the team and handling employee escalations
Conducting performance appraisals for the team, identifying any weaknesses
Contact +91 8655134598 and then offering coaching and mentoring the staff
+91 9004875355 Appreciating & commending team member on job done well
Making sure that all escalations are made in a timely manner and that
KEY SKILLS corrective action is swiftly taken
Creative & innovative Addressing team huddle for cascading information related to Quality,
Company, initiative, Employee Benefit programs etc.
Hardworking Ensuring new hires get floor support and they meet their productivity and
quality targets within contractual timelines
Highly Disciplined
Rewarded for best Team Leader award in 2016.
Can work as a part of team
or own initiative
Good communicator and Aug 2012 - Sept 2015 SENIOR ASSOCIATE (Altisource Business Solutions)
listener at all levels
Quick learner, keen to learn Process : Mortgage outbound process ( Financial Department )
and improve skills Handle polices of Home ,Flood, Earthquake in Renewal, Cancellation and
Reinstatement process
Self-motivation and ability Make quality checks on each and every payment processed.
to take the initiative Ensure there are no misses on payments.
As an outbound agent contacts agency/insurance companies in case of any
Punctuality and time- data discrepancy
keeping Attending escalation calls apart from taking normal calls.
Audit loans processed by the associates and marking down for errors
Computer Knowledge: MS Assist team leader to prepare daily reports
office & Outlook – Basis & Achieve and exceed key performance indicators in all areas
Fundamental.
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Hobbies & Interests Oct 2011 - May 2012 SALES EXECUTIVE- Direct Sales (Phoenix Advertising)
Apr 2007 - Oct 2010 TT Management & Accountant (Saraswati Coaching Classes)
Coordinate with Time table management team and schedule all teachers and
students timetable accordingly on weekly basis
Maintaining fees records and updating students data
Played a vital role in organizing events like parents meetings, Conferences,
Board meetings etc
Developing, implementing and maintaining a marketing & advertisement plan
for the branches
Sending students monthly performance to parents (Mail/SMS)
I do hereby declare that the above given statements are true and correct to the best
of my knowledge.
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