Imp of Leadership in TQM
Imp of Leadership in TQM
Imp of Leadership in TQM
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Globalization in the business theater is driving companies
toward a new view of quality as a necessary tool to compete
successfully in worldwide markets. A direct outcome of this
new emphasis is the philosophy of total quality management
(TQM). In essence, TQM is a company-wide perspective that
strives for customer satisfaction by seeking zero defects in
products and services. Quality experts state that ineffective
leadership can hinder and even destroy efforts to implement
total quality management (TQM). However, they rarely
discuss the specific actions leaders should take in
implementing TQM and when leaders should take them. This
article discusses a TQM implementation model that includes
specifications for leadership actions at each step.
1.1 Introduction:
Total quality management or TQM is defined as an integrative
philosophy of management for continuously improving the
Quality of products, processes and services.TQM functions
on the premise that the quality of products, processes and
services are the responsibility of everyone who is involved
with the creation or consumption of the products or services
offered by an organization/institution. In other words, TQM
capitalizes on the involvement of management, workforce,
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There are 10 tips for leaders who want to build and sustain
newsroom cultures that value and practice quality ethical
decision-making:
1. Make ethical discussion and decision making a routine
part of news meetings; anticipate the ethical challenges
that stories may present. At the same time, value the
concept of “prosecuting the copy”; expect editors to
question facts, ask for verification, and minimize the
use of unnamed sources.
2. Recognize the difference between those who ask good
questions about ethical challenges or concerns and
“story killers.” Help people understand the difference
between critical thinking skills and simply criticizing.
Listen to people who dare to bring bad news to their
leaders.
3. Help people identify and use language that encourages
“green light” thinking. “How can we tell this challenging
story, taking into consideration our ethical concerns?”
“What are some good alternatives we could consider?”
Language is part of the culture. What words define
ethical decision-making in yours?
4. Recognize that strong vocal personalities can intimidate
others, and may chill valuable contrarian views. Support
and encourage employees to speak up, even if they are
introverted, new to the team, or feel they lack the
standing. Be wary of the perception or reality that “star
performers” in your organization are held to different
standards than others.
5. Develop and use written ethics guidelines, but
encourage people to use them as part of deeper
discussion and decision-making, not as a rulebook.
Consistency is not always a virtue. “What we did last
time” may not be the best decision for a situation with
different dimensions.
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VISTAS OF EDUCATION
d) Employee Motivation
It is a fact that a leader without employee motivation skills
is not a leader at all. A leader should obligatory motivate
employees to overcome their weak points. He should
encourage them by all means possible such as appreciation
mails, financial incentives, employee recognition awards, and
similar other methods.
e) Decision Making
Be it any leader, he certainly needs to have the decision-
making skills. These skills are very important, as he is the
one on whom the final decision rests. However, decision
making should be supported by strategic planning and
thinking. A leader can always consult with his peers before
taking a suitable decision.
f) Conflict Resolution:
There may be times when a leader might be required to
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g) Problem solving:
The need for problem solving usually arises in daily work of
the managers. A problem can relate to a hurdle in the project
deliverables or any other process matter. Here again the leader
has to think professionally, obtain complete understanding
of the problem, sort out and compare probable solutions,
and finally reach one.
4.1 Conclusion:
Quality improvement in an organization is in a close relation
with improving the efficiency of individuals, groups and the
organization in whole. For all of this to be achieved the most
important thing is leadership. The success of the organization
to achieve quality control depends on the ability and attitude
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References:
1. Bolman, L and Deal, T (1991). Reframing
Organizations, Josses-Bass: san Francisco.Metz, Terry
(2001). Wanted: Library leaders for a Discontinuous
Future, Library issues,21 (3),2-3.
2. Gershenoff, A. G., &Foti, R. J. (2003). Leader
emergence and gender roles in all-female groups: A
contextual examination. Small Group Research, 34(2),
170-196.
3. George J.M. (2006). Leader Positive Mood and Group
Performance: The Case of Customer Service. Journal
of Applied Social Psychology :25(9), 778 - 794.
4. Janakiraman, B. &Gopal, R.K.( 2006). Total Quality
ManagementTextand Cases, New Delhi, PHI Learning
Pvt. Ltd.
5. Bono, Edward de and Heller, Robert (2006), Teamwork:
The Natural Way to Total Quality Change Your Business
in Seven Days, 30 page report with management
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