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Consumer Rights Right To Safety

(1) Consumers have eight key rights under consumer protection laws including the right to safety, right to be informed, right to choose, right to be heard, right to seek redressal, right to consumer education, right to basic needs, and right to a healthy environment. (2) Consumers also have responsibilities including being critically aware of prices and quality, being assertive to ensure fair deals, joining consumer groups to have more influence over protection of consumer interests, and practicing sustainable consumption that is mindful of environmental and social impacts. (3) Government and media organizations provide various resources to educate consumers about their rights and responsibilities through publications, television programs, and events like Consumer Day.

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177 views2 pages

Consumer Rights Right To Safety

(1) Consumers have eight key rights under consumer protection laws including the right to safety, right to be informed, right to choose, right to be heard, right to seek redressal, right to consumer education, right to basic needs, and right to a healthy environment. (2) Consumers also have responsibilities including being critically aware of prices and quality, being assertive to ensure fair deals, joining consumer groups to have more influence over protection of consumer interests, and practicing sustainable consumption that is mindful of environmental and social impacts. (3) Government and media organizations provide various resources to educate consumers about their rights and responsibilities through publications, television programs, and events like Consumer Day.

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vinyagamoorthy
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© © All Rights Reserved
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Unit III: Consumer Rights interest.

First, their rights mentioned above (Right to


Safety; Right to be informed and Right to choose)
Consumer Rights have relevance only if the consumer has the right to
file his complaint against them. These days, several
large organisations have set up Consumer Service
Right to safety Cells with a view to providing the consumer the right
to be heard.
Means right to be protected against the
marketing of goods and services, which are The function of the cell is to hear the complaints of
hazardous to life and property. The purchased goods the consumers and to take adequate measures to
and services a vailed of should not only meet their redress them. Many daily newspapers have also
immediate needs, but also fulfill long term interests. special columns to entertain the complaints of the
Before purchasing, consumers should insist on the consumers.
quality of the products as well as on the guarantee of
the products and services.
Consumers’ rights under section-6 of the consumer (5) Right to Seek Redressal:
protection act are as follows: This right provides compensation to the consumers
against unfair trade practice of the seller. For
instance, if the quantity and quality of the product do
(1) Right to Safety: not conform to those promised by the seller, the
A consumer has the right to safety against such goods buyer has the right to claim compensation.
and services as are hazardous to his health, life and
property.
Several redressal are available to the consumer by
way of compensation, such as free repair of the
or example, spurious and substandard drugs; product, taking back of the product with refund of
appliances made of low quality raw material, such as, money, changing of the product by the seller.
electric press, pressure cooker, etc. and low quality
food products like bread, milk, jam, butter, etc. The
consumers have the right to safety against the loss (6) Right to Consumer Education:
caused by such products. ADVERTISEMENTS:

(2) Right to be Informed/Right to Representation: Consumer education refers to educating the consumer
A consumer has also the right that he should be constantly with regard to their rights. In other words,
provided with all the information on the basis of consumers must be aware of the rights they enjoy
which he decides to buy goods or services. Such against the loss they suffer on account of goods and
information relate to quality, purity, potency, services purchased by them. Government has taken
standard, date of manufacture, method of use, etc. of several measures to educate the consumers.
the commodity. Thus, a producer is required to
provide all such information in a proper manner, so For instance, Ministry of Civil Supplies publishes a
the consumer is not cheated. quarterly magazine under the title “Upbhokta
Jagran”. Doordarshan telecasts a programme like the
ADVERTISEMENTS: “Sanrakshan Upbhokta Ka” and apart from this,
Consumer Day is observed on March 15 every year.
(3) Right to Choose:
A consumer has the absolute right to buy any goods Note: In addition to the above mentioned six rights of
or services of his choice from among the different the consumers, the United Nations Organisation
goods or services available in the market. In other guidelines also contain two more rights. These are the
words, no seller can influence his choice in an unfair following:
manner. If any seller does so, it will be deemed as
interference in his right to choice. (7) Right to Basic Needs:
The basic needs mean those goods and services
(4) Right to be Heard: which are necessary for a dignified living of people.
A consumer has the right that his complaint be heard. It includes adequate food, clothing, shelter, energy,
Under this right, the consumer can file a complaint sanitation, health care, education and transportation.
against all those things which are prejudicial to his All the consumers have the right fulfil these basic
needs.
(8) Right to Healthy Environment: Be Responsible to the Environment
This right provides the consumers, protection against
environmental pollution so that the quality of life is  The responsibility to be aware and to
enhanced. Not only this, it also stresses the need to understand the environmental consequences of our
protect the environment for the future generations as consumption. We should recognize our individual and
well. social responsibility to conserve natural resources
and protect the earth for future generations.
Consumer Responsibility
Consumer Responsibilities
i. Ask Yourself!
ii. Be Critically Aware
iii. Be Involved
iv. Be Organized
v. Practice Sustainable Consumption
vi. Be Responsible to the Environment

Ask Yourself!

 Have you faced any problems as a


consumer?
 Have you ever complained when you have
had such a problem?
 Do you know that you could seek the
assistance of a consumer group to protect your
interests?

Be Critically Aware

 The responsibility to be more alert and to


question more – about prices, about quantity and
quality of goods bought and services used.

Be Involved

 The responsibility to be assertive – to ensure


that you get a fair deal as a consumer. Remember, if
you are passive, you are likely to be exploited.

Be Organized

 The responsibility to join hands and raise


voices as consumers; to fight in a collective and to
develop the strength and influence to promote and
protect consumer interest.

Practice Sustainable Consumption

 The responsibility to be aware of the impact


of your consumption on other citizens, especially the
disadvantaged or powerless groups; and to consume
based on needs – not wants.

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