Leadership With Trust: ST TH

About tata
Leadership with trust

Tata companies operate in seven business sectors: communications
and information technology, engineering, materials, services,
energy, consumer products and chemicals. They are, by and large,
based in India and have significant international operations. The
total revenue of Tata companies, taken together, was $70.8 billion
(around Rs325,334 crore) in 2008-09, with 64.8 per cent of this
coming from business outside India, and they employ around
363,039 people worldwide. The Tata name has been respected in
India for 140 years for its adherence to strong values and business
ethics.
Every Tata company or enterprise operates independently. Each of

these companies has its own board of directors and shareholders, to
whom it is answerable. There are 28 publicly listed Tata
enterprises and they have a combined market capitalisation of
some $60 billion, and a shareholder base of 3.5 million. The major
Tata companies are Tata Steel, Tata Motors, Tata Consultancy
Services (TCS), Tata Power, Tata Chemicals, Tata Tea, Indian
Hotels and Tata Communications.
Tata Steel became the sixth largest steel maker in the world after it
acquired Corus, later renamed as Tata Steel Europe. Tata Motors is
among the top five commercial vehicle manufacturers in the world
and has recently acquired Jaguar and Land Rover. TCS is a leading
global software company, with delivery centres in the US, UK,
Hungary, Brazil, Uruguay and China, besides India. Tata Tea is
the second largest branded tea company in the world, through its
UK-based subsidiary Tetley. Tata Chemicals is the world’s second
largest manufacturer of soda ash and Tata Communications is one
of the world’s largest wholesale voice carriers.
In tandem with the increasing international footprint of Tata

companies, the Tata brand is also gaining international recognition.
Brand Finance, a UK-based consultancy firm, recently valued the
Tata brand at $9.92 billion and ranked it 51st among the world's
Top 100 brands. BusinessWeek magazine ranked Tata 13th among
the '25 Most Innovative Companies' list and the Reputation
Institute, USA, recently rated it 11th on its list of world's most
reputable companies.
Founded by Jamsetji Tata in 1868, Tata’s early years were inspired

by the spirit of nationalism. It pioneered several industries of
national importance in India: steel, power, hospitality and airlines.
In more recent times, its pioneering spirit has been showcased by
companies such as TCS, India’s first software company, and Tata
Motors, which made India’s first indigenously developed car, the
Indica, in 1998 and recently unveiled the world’s lowest-cost car,
the Tata Nano.
Tata companies have always believed in returning wealth to the

society they serve. Two-thirds of the equity of Tata Sons, the Tata
promoter company, is held by philanthropic trusts that have created
national institutions for science and technology, medical research,
social studies and the performing arts. The trusts also provide aid
and assistance to non-government organisations working in the
areas of education, healthcare and livelihoods. Tata companies also
extend social welfare activities to communities around their
industrial units. The combined development-related expenditure of
the trusts and the companies amounts to around 4 per cent of the
net profits of all the Tata companies taken together.
Going forward, Tata is focusing on new technologies and

innovation to drive its business in India and internationally. The
Nano car is one example, as is the Eka supercomputer (developed
by another Tata company), which in 2008 was ranked the world’s
fourth fastest. Anchored in India and wedded to traditional values
and strong ethics, Tata companies are building multinational
businesses that will achieve growth through excellence and
innovation, while balancing the interests of shareholders,
employees and civil society.

Contact
Bombay House
24, Homi Mody Street

Fort, Mumbai 400 001
India
Tel
Governance
Values and purpose: Tata's principal purpose is to improve the quality of life of the
communities it serves. The values and ideals that define the way the group functions help it do
that.
Tata Code of Conduct: This comprehensive document serves as the ethical road map for Tata
employees and companies, and provides the guidelines by which the group conducts its
businesses.
Excellence
Business excellence: The quality movement in Tata driven by the Tata Business
Excellence Model and Tata Quality Management Services. The JRD QV Award is given
to Tata companies reaching new heights of business excellence
Innovation: Innovation — in thoughts, processes, approaches and strategies — has
become a critical factor for Tata companies as they chart course for a future in a business
world without boundaries. The objective is to consistently deliver breakthrough products
and services and Tata sees innovation as the means to achieve this
Climate change: The Tata group is facing up to the challenge of climate change and
making it integral to its processes. Coordinating and directing the climate change efforts
of the group's companies are some of the senior-most Tata leaders.
Management
Chairman's chamber: Profile of Tata Sons Chairman Ratan Tata, and articles and interviews

featuring him
Ratan N Tata
Articles and interviews (Tata publications, media publications)
Group Executive Office and Group Corporate Centre: The Group Executive Office (GEO) and
the Group Corporate Centre (GCC) are the two decision-making bodies that define and direct
the business endeavours of the Tata Group
GEO and GCC

Management structure
There are two decision-making bodies that define and direct the business endeavours of the Tata
group. These are called the Group Executive Office and the Group Corporate Centre.
Group Executive Office

The Group Executive Office (GEO) defines and reviews the business activities of the Tata group
and is involved in implementing programmes in corporate governance, human resources, the
environment, etc. The chief objective of the GEO is to make the Tata group more synergistic; it
does this by strengthening the relationship between the group and its companies.
The GEO creates a shared understanding of a Tata company's current activities, its strengths and
its weaknesses. It then addresses the most strategic issues facing the company. Apart from this,
the GEO has reviewed the group's business portfolio and clustered companies into seven
business sectors. The GEO assesses what unique value a company adds to a particular business
sector and, conversely, what unique value the group can bring to that company.
Besides Chairman Ratan N Tata, the GEO comprises R Gopalakrishnan, Ishaat Hussain, Kishor
Chaukar and Arunkumar Gandhi.
Group Corporate Centre

The Group Corporate Centre (GCC) is a forum at which broad policy issues relating to the
growth of Tata companies are reviewed and the entry into new areas discussed. The GCC also
plays a key role in protecting and promoting the Tata brand in India and across the globe.
The GCC also provides advisory services to Tata companies in the areas of Human Resources,
Finance, Legal, and other functional areas as and when required.
Apart from this, the GCC from time to time, reviews Tata companies’ business portfolios across
business sectors.
The GCC comprises Chairman Ratan N Tata, JJ Irani, RK Krishna Kumar, R Gopalakrishnan,
Ishaat Hussain, Kishor Chaukar, and Arunkumar Gandhi.
Heritage
Established by Jamsetji Tata in the second half of the 19th
century, Tata has grown into one of India's biggest and most
respected business organisations, thanks to its entrepreneurial
vision, its commitment to ideals that put people before profits,
and its fortitude in the face of adversity.
History: A brief history of Tata, its enterprises and their evolution, its
leaders and value systems.
Pioneers: This is the story of a business house that has created wealth
for a nation. It is a story of struggle, anxiety, adventure and
achievement. This is the story of the Tata pioneers.
Milestones: Highlights of Tata's evolution through the years.
Lasting Legacies: A special edition of Tata Review, the Tata group

publication, chronicling the lives and achievements of three Tata
titans: Jamsetji Tata, JRD Tata and Naval Tata.
Tata Central Archives: Tata Central Archives is responsible for
preserving the rich history of Tata for future generations. It is a
goldmine of information, a repository of important documents —
correspondence, photographs, awards, trophies, medals, citations,
paintings, video and audio clips, etc that relate to the genesis and
development of Tata.
Vision & Purpose
Our Vision
To be India's most preferred General Insurance Company.
Our Purpose
To create unmatched value for our customers, employees, business partners and shareholders by
delivering remarkable service that is consistent, fair and transp
Our Values
Our values represent the core, shared beliefs that guide how we act and work together to achieve
our goals. We share a set of 6 core values: Customer First, People, Passion, Performance,
Integrity and Empathy.
 Customer First: Anticipate their priorities. Exceed their expectations.

 Integrity: We must conduct our business fairly, with honesty and transparency.
Everything we do must stand the test of public scrutiny.

 People: We must work cohesively with our colleagues across the Group and with our
customers and partners around the world, building strong relationships based on
tolerance, understanding and mutual cooperation. Strive to develop diverse talent and
reward excellence.

 Performance: We must constantly strive to achieve the highest possible standards in our
day-to-day work and in the quality of the goods and services we provide.

 Passion: We must be excited about what we do. We must have a strong internalized drive
to meet goals. Relentless determination to solve customer problems.

 Respect: We must be caring, show respect, compassion and humanity for our colleagues
and customers around the world, and always work for the benefit of the communities we
serve.

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About tata

Leadership with trust

Every Tata company or enterprise operates independently. Each of

In tandem with the increasing international footprint of Tata

Founded by Jamsetji Tata in 1868, Tata’s early years were inspired

Tata companies have always believed in returning wealth to the

Going forward, Tata is focusing on new technologies and

GEO and GCC

Group Executive Office

Group Corporate Centre

Milestones: Highlights of Tata's evolution through the years.

Lasting Legacies: A special edition of Tata Review, the Tata group

Vision & Purpose

To be India's most preferred General Insurance Company.

 Customer First: Anticipate their priorities. Exceed their expectations.

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