Soft Skill ( 4th Semester Assignment
Soft Skill ( 4th Semester Assignment
Soft Skill ( 4th Semester Assignment
Soft Skills – IV
Submitted to : Submitted by
Name :
Roll No :
Dept :
Group :
Phone No :
2
LEADERSHIP
Leadership is embedded in every one of us, but the key is to unlock our personal
passion which will give us the courage to do things that appear difficult, uncertain
or even unpopular.
1. Congruence
2. Authenticity
3. Breaking Boundaries
4. Coaching
5. Emotional Intelligence
6. Critical thinking
7. Feedback
8. Influence
Types of Leadership
1. Autocratic Leadership
2. Democratic Leadership
3. Laissez-faire Leadership
4. Paternalistic Leadership
Authenticity:
Authenticity as a leader means3 aligning who you are with what you do. It means
making sure that your actions live out your words: if you say something is
important, this is reflected in how you spend your time. When we see authentic
leaders, we see congruence – people who are consistent
in their beliefs and who behave in a way that demonstrates those beliefs in action.
For example: if you say people are important, do you spend enough time with
people, really listening to them? Authentic leaders have a reputation for keeping
their promises - they are 100% trustworthy because they are driven by their values.
This short guide is intended to do just that - to review what you do and why you do
it and to help you become an enlightened leader. We hope that you will take a few
minutes each day to read and then think about an aspect of leadership. Devoting
time to noticing how you are and what
you do and say will enable you to improve as a leader. Use this booklet to make
notes on the ideas suggested. Try it every day for the next 26 days and see the
difference it can make!
For example: if you say people are important, do you spend enough time with
people, really listening to them? Authentic leaders have a reputation for keeping
their promises - they are 100% trustworthy because they are driven by their values.
Boundary breaking is often 4the mark of a leader. Boundaries define what people
are responsible for and enable them to decide what to do and what not to do. Many
organisations decide to ‘empower’ people but then constrain them with rules and
procedures to follow.
Boundaries exist in job titles, allocation of resources, working practices, methods
of communication, and hierarchical reporting lines. Leadership is about pushing at
boundaries, using initiative and doing new things. It is easier to ask for forgiveness
than to ask for permission. Organisations need structures that create freedom - try
describing what you will not do,instead of defining what you will do. Focus on
what needs to be achieved and the procedures or protocols that get in the way.
Coaching is the key to developing new leaders. Some people feel threatened by
sharing their knowledge, but these days, most information is accessible through the
Internet. People, not knowledge, make the difference. Enlightened leaders
understand that they get good results by working with the best people. Coaching is
one way of developing the best team.
First of all you need to become aware of your emotions and how they affect you.
Think about your emotions - they usually fall into one of the following categories;
happiness, sadness, anger, disgust or fear.
Which of your emotions is most likely to take control of you, so that you feel you
have no choice in your response to it?
How could you change your response when you feel that emotion?
What other ways of responding can you think of?
Start noticing when you respond differently to this emotion e.g. if you stop
shouting when you are angry, or stop procrastinating when you are anxious.
This is what is meant by ‘using your emotional intelligence’. Once you have
mastered your emotions, pay attention to other people’s emotions and acknowledge
them: ‘You look worried, what’s concerning you?’ You seem happy today, what’s
going on?’ You will get new insight into other people’s situations which will help
you to develop your relationship with them.
Feedback is one of the great tools of leadership. It is the ability to give people real
feedback about what they have done well and what needs improving. Many people
avoid giving negative feedback but it’s equally difficult to give positive feedback
without being patronizing. Effective
feedback is given with positive intent, either to build confidence, recognize a
contribution or to identify what might be getting in the way of progress. Another
facet of leadership is the ability to receive feedback with an open mind and not to
become defensive. The more senior managers become, the more they are protected
from feedback. Try to ensure you are always asking for feedback and that you are
open minded when you get it - it is not always easy to accept other peoples’ views
of us.
Are you open to feedback? Do you respond you to clarify the feedback?
6
Identify someone that you could ask for feedback today- ask them what they think
you should do more of, what you could start doing and what you should stop
doing.
Stay open-minded and get curious about what they are telling you. You can always
choose whether to act on their feedback.
(Building Global Leadership, 2004) has identified some key capabilities that
distinguish effective global leaders:
• Strategic thinking – the ‘helicopter’ view that bridges boundaries between local
allegiances
• Intercultural competence – the creation of inclusive work environments
• Crisis management – the anticipation of risks and a focus on response to change
• Political astuteness – the ability to network with a wide range of stakeholders
• Ethical leadership – an understanding and demonstration of social responsibility
and governance
• Improvisation – at ease in dealing with uncertainty and ambiguity
• Global mindset – a broad outlook that is open to the unfamiliar
Most of us assume that we need to be heroic leaders, but in today’s reality, where
we are dealing with new and complex scenarios, the skills of the helper are often
more useful (see Wicked problems). Both styles are needed. You need to be able to
7
walk the line, recognizing when direction and decision making are needed and,
when new situations arise, moving to collaboration and discussion - so you can tap
into the expertise in the team.
What would you need to do to develop your ability to flex to helper, and vice
versa?
Influence is the hallmark of an effective leader. People work in matrix structures
with multiple reporting lines: they may report to a line manager, a project team
leader and a head of function. People are constantly telling us that they need to get
things done, but they are not in a position of
authority where they can tell people to get on with it. They need to get buy-in, and
influencing skills are crucial.
How do you influence others - by making clear statements about what you want or
by asking questions and drawing out other people’s needs?
Do you identify common ground before trying to influence the other person?
Try using a different approach to influencing today, and notice the impact. Job
performance can be related to the way people are managed and led. Leadership
impacts on the climate at work and climate can determine how well people
perform. Your leadership can have a direct impact on people’s motivation and self-
esteem, and subsequently their performance. Most people are motivated - your role
as a leader is not to de-motivate them. If people are engaged in their work and have
an opportunity to do what they do best, they will be high performers. You create
the environment where people excel.
Know yourself. The most inspirational leaders are people who know themselves.
Their leadership is developed from the inside out. They are able to speak
confidently about their strengths and weaknesses without any embarrassment or
defensiveness. They get their confidence from understanding and liking
themselves. They are open to feedback, and they
8
are able to apologize and admit mistakes. Their self-esteem is based on recognizing
that no-one is perfect, but that life is a journey with lessons to be learnt along the
way. Learning about yourself is often the hardest lesson.
Write down your top three strengths. How can you use these to down three
weaknesses that need
4 Different Types of Leadership Styles
1. Autocratic or Authoritarian leadership
An autocratic leader centralizes power and decision-making in himself. He gives
orders, assigns tasks and duties without consulting the employees. The leader
takes full authority and assumes full responsibility.
The employees work as hard as is necessary to avoid punishment. They will thus
produce the minimum which will escape punishment.
This leadership style is less likely to be effective because (i) the new generation is
more independent and less submissive and not amenable to rigid control; (ii)
people look for ego satisfactions from their jobs and (iii) revolution of rising
expectations changed the attitude of the people.
(A) The hard-boiled autocrat who relies mainly on negative influences uses the
force of fear and punishment in directing his subordinates towards the
organisational goals. This is likely to result in employees becoming resentful.
(B) The benevolent autocrat who relies mainly on positive influences uses the
reward and incentives in directing his subordinates towards the organisational
goals. By using praise and pats9 on the back he secures the loyalty of subordinates
who accept his decisions.
(C) The manipulative autocrat who makes the employees feels that they are
participating in decision-making though the manager himself has taken the
decision. McGregor labels this style as Theory X.
2. Democratic or Participative leadership
Participative or democratic leaders decentralise authority. It is characterised by
consultation with the subordinates and their participation in the formulation of
plans and policies. He encourages participation in decision-making. He leads the
subordinates mainly through persuasion and example rather than fear and force.
Sometimes the leader serves as a moderator of the ideas and suggestions from his
group. McGregor labels this style as Theory Y.
This will foster enthusiasm in them. The employees feel that management is
interested in them as well as in their ideas and suggestions. They will, therefore,
place their suggestions for improvement.
Advantages for democratic leadership are as follows: (i) higher motivation and
improved morale; (ii) increased co-operation with the management; (iii) improved
job performance; (iv) reduction of grievances and (v) reduction of absenteeism
and employee turnover.
The leader plays only a minor role. His idea is that each member of the group when
left to himself will put forth
10 his best effort and the maximum results can be
achieved in this way. The leader acts as an umpire. But as no direction or control is
exercised over the people, the organization is likely to flounder.
An experiment conducted among Boy Scout Clubs of the USA in 1940 shows
autocratic leadership is likely to rouse antagonism in the group and produce
hostility towards the leader. In democratic groups, the absence of the leader made
little difference, while in autocratic groups productive work dropped to a
minimum, when the leader was out of the room.
Democratic leadership is more likely to win the loyalty of the group. The laissez-
faire groups also developed friendly approaches to the leader as in the democratic
group. But suggestions from the groups were very low and they were also less
productive.
4. Paternalistic leadership
Under this management style the leader assumes that his function is fatherly or
paternal. Paternalism means papa knows best. The relationship between the leader
and his group is the same as the relationship between the head of the family and
the members of the family. The leader guides and protects his subordinates as
members of his family.
As the head of the family he provides his subordinates with good working
conditions and fringe benefits. It is assumed that workers will work harder out of
gratitude. This leadership style was admirably successful in Japan with her peculiar
social background.
This leadership style has still been widely prevalent in small firms in India.
However, this paternalistic approach is unlikely to work with mature adult
employees, many of whom do not like their interests to be looked after by a
“godfather.” Instead of gratitude, it might generate antagonism and resentment in
the subordinates.
11
ORGANISATIONAL SKILLS
Decision making
Managing appointments
Team management
Project management
Making schedules
Coordinating events
Problem solving
Teamwork
Team leadership
Strategic thinking----- the ability to come up with effective plans in line with
an organization's objectives within a particular economic situation. Strategic
thinking helps business managers review policy issues, perform long term
planning, set goals and determine priorities, and identify potential risks and
opportunities.
There some very important qualities for this Mental Organizational Skills :
Analysis
Listening skills
Communication
Design
Taking notes
Identifying problems
Conflict resolution
Multitasking
Developing strategies
Developmental planning
14
Public speaking
Making presentations
Stock inventory: inventory control, is used to show how much stock you
have at any one time, and how you keep track of it.
Office maintenance, 15
Make a list. Part of being proactive is making a list of all the things you need to do
for each day. The benefits of this are of course so you don’t forget anything. An
added bonus to making a list is crossing it out. It gives you not only a concrete way
to keep track of the tasks you need to do, but it motivates you to keep doing it
because it gives you such a sense of satisfaction and accomplishing crossing each
item on your list. This is putting all your ducks in a row, and you shoot them down
one by one, metaphorically speaking. At the same time you are planning the day
and making your list of tasks, you should make a schedule, giving each task a
prescribed time to do each one. You can ensure you meet all your deadlines, and
nothing is left by the wayside
Establish a filing system
Most of your files are probably going to be digital, but you still need to know
where everything you need is stored. Looking for lost files will take up as much of
your time as looking for misplaced items. You need to make sure all your files are
in its proper place. You should also have a master document of all your files, and
the location of those files.
Make the most of your prime time
Everybody has a certain time 16 of the day when they are most productive. Some
work well early in the morning, while others work best in the evening. You should
schedule all you’re most demanding or challenging work during this time. Of
course, if your business involves meeting with other people, you need to
coordinate your prime time with theirs.
Minimize interruptions
You may think it is obvious, but you waste a lot of time dealing with interruptions
to your work. This is why it is important to make a schedule. Follow the schedule
and avoid distractions as much as possible
You might think you are saving money by doing everything yourself. The fact is,
you can save a considerable amount of time and effort by delegating tasks to the
right people and focusing on core activities that will make you money.
Writing minutes can take time, and may seem like an unimportant task compared
with getting on with “real work”, but in fact not taking meeting minutes can be
costly in terms of both time and resources. If you don’t take minutes, you will find
that your colleagues have different recollections from the meeting than you. They
also may have different ideas about what was agreed. If there are no minutes, then
important tasks will be forgotten or not achieved by the due date. Without meeting
minutes, you have no recourse if an action was not carried out. In the worst case, if
meeting minutes is not written you may end up having to repeat the meeting.
17
18
MEETING MINUTES LAYOUT:
Date:
Time:
Location:
Call to Order
Team name/Organization
Attendee Names
Remarks
Remarks
Reports
Unfinished Agenda
Remarks
Motions
Signature
19
Presentation Phrases:
INTERVIEW QUESTIONS
MY LEADER
23
Vallabhbhai Patel (31 October 1875 – 15 December 1950), popularly known
as Sardar Patel, was an Indian politician. He served as the first Deputy Prime
Minister of India. He was an Indian barrister and statesman, a senior leader of
the Indian National Congressand a founding father of the Republic of India who
played a leading role in the country's struggle for independence and guided
its integration into a united, independent nation.[1] In India and elsewhere, he was
often called Sardar, meaning "chief" in Hindi, Urdu, and Persian. He acted as
Home Minister during the political integration of India and the Indo-Pakistani War
of 1947.Patel was raised in the countryside of state of Gujarat.[2] He was a
successful lawyer. He subsequently organised peasants from Kheda, Borsad, and
Bardoli in Gujarat in non-violent civil disobedience against the British Raj,
becoming one of the most influential leaders in Gujarat. He was appointed as the
49th President of Indian National Congress, organising the party for elections in
1934 and 1937 while promoting the Quit India Movement.
As the first Home Minister and Deputy Prime Minister of India, Patel organised
relief efforts for refugees fleeing from Punjab and Delhi and worked to restore
peace. He led the task of forging a united India, successfully integrating into the
newly independent nation those British colonial provinces that had been
"allocated" to India.[3] Besides those provinces that had been under direct British
rule, approximately 565 self-governing princely states had been released from
British suzerainty by the Indian Independence Act of 1947. Threatening military
force, Patel persuaded almost every princely state to accede to India. His
commitment to national integration in the newly independent country was total and
uncompromising, earning him the sobriquet "Iron Man of India".[4] He is also
remembered as the "patron saint of India's civil servants" for having established the
modern all-India services system. He is also called the "Unifier of India".[5] The
Statue of Unity, the world's tallest statue, was dedicated to him on 31 October 2018
which is approximately 182 metres in height.[6]
Quit India
When the British mission proposed two plans for transfer of power, there was
considerable opposition within the Congress to both. The plan of 16 May 1946
proposed a loose federation with extensive provincial autonomy, and the
"grouping" of provinces based on religious-majority. The plan of 16 May 1946
proposed the partition of India on religious lines, with over 565 princely states free
to choose between independence or accession to either dominion. The League
approved both plans while the Congress flatly rejected the proposal of 16 May.
Gandhi criticised the 16 May proposal as being inherently divisive, but Patel,
realising that rejecting the proposal would mean that only the League would be
invited to form a government, lobbied the Congress Working Committee hard to
give its assent to the 16 May proposal.
26
27
28
29
30