12 - Business Plan Luis Miranda
12 - Business Plan Luis Miranda
12 - Business Plan Luis Miranda
for
LX Holding Corp.
In 2012, 1.8 million Brazilians visited the U.S., ranking the country no. 6 on the
list of highest number of Brazilian tourists. That number was expected to rise to 2
million in 2013. By 2018, the commerce department expects the U.S. to host
more than 3 million travelers from Brazil annually, as the country's middle class
continues to grow.
In 2012, Brazilians spent over $9 billion in the U.S., making them the fifth-largest
spenders among foreign tourists in the U.S.1 While most of the goods available in
the U.S. can also be found in Brazil, they can be purchased in the U.S. at
discounts of 50% or more. This is due to the appreciation of the Brazilian real as
1http://www.npr.org/blogs/parallels/2013/08/14/211737003/brazilians-flood-to-u-s-on-massive-
shopping-sprees
According to IBISWorld, the online vitamin and supplement sales industry grew
consistently each year for the past five years due to the steadily increasing
popularity of industry products. Further, revenue is estimated to grow an
annualized 13.4% to $3.9 billion in the five years to 2015, including a 10.0%
increase in 2015.3 Furthermore, revenue is forecast to grow a strong 14.2% per
year on average to $7.5 billion in the five years to 2020.
Mr. Luis Miranda (hereinafter “Mr. Miranda”), will be transferred from a Senior
Executive position of the Brazilian affiliate to lead the expansion of the U.S.
affiliate. Mr. Miranda will occupy the position of President at LX Holding-USA.
2 http://www.usitc.gov/journals/JICE_Boom_in_Brazilians_Traveling_to_US.pdf
3 www.ibisworld.com
The Company’s mission is to provide the finest selection of the world’s leading
brands in the nutritional and fitness sectors, using the internet to lower
consumers’ search costs and offer competitive prices.
1.2 Objectives
LX Holding Corp. was formed on February 15, 2011 in the state of Florida. The
Company started operations in August 2014. The Company has two (2)
shareholders: Luis Miranda (90%), and Giselle Miranda (10%).
The Company has signed a purchasing agreement with Europa Sports Products.
Headquartered in Charlotte, North Carolina, Europa Sports Products
(www.europasports.com) is a national distributor of sports supplements that
supplies sports nutritional products to specialty retailers, internet sites, and health
clubs. Along with serving LX Holding-USA with wholesale sports nutritional and
wellness products, Europa Sports Products also services health and fitness
industry stalwarts like Gold's Gym, National Discount Nutrition, Smoothie King,
and the U.S. Marine Corps.
Europa Sports Products is an authorized distributor for 319 different product lines.
This access to product variety allows LX Holding-USA to offer a valuable product
mix and to adjust product offerings based on changing customer demands
through Europa Sports Products’ 381,000 square feet of warehouse space (in
Charlotte, North Carolina; Mesquite, Texas; Fresno, California; Strongsville,
Ohio; Windsor, Connecticut; Orlando, Florida and SeaTac, Washington4).
The Company will continue to occupy a 1,326 office and warehouse space
located at:
• Customers can purchase items and have them shipped to the Gifts For World
facility in Sunrise, Florida. From there, items will be shipped to the customer’s
home in Brazil.
4 http://www.europasports.com/team/index.cfm
Customers of LX Holding-USA will have access to more than 3,000 SKUs, 300
brands in more than 35 individual product categories. These products include
items for bodybuilders, those looking to gain muscle or lose weight, and various
antioxidants.
LX Holding Corp. seeks to be a leading retail resource for those who are serious
about maximizing their health and performance. The Company represents a
complete source for sports nutrition, dietary and wellness products at a
reasonable price.
According to the U.S. Census, more than 325,000 people of Brazilian ancestry
now call the United States home, but experts put the numbers much higher. Most
have come since the late 1980s, first landing in the nation's traditional
Portuguese-speaking enclaves around Boston and more recently congregating in
central and South Florida. 5 Recent estimates suggest that as of 2008 some
1,100,000 Brazilians live in the United States, 300,000 of them in Florida alone. 6
The busiest U.S. Consulate in the world is in Sāo Paulo, Brazil. The consulate
there is giving a record number of visas to Brazilians who want to visit the U.S.
And that is giving a boost to the economies of cities like Miami.
5http://latino.foxnews.com/latino/lifestyle/2014/06/12/brazilians-help-lift-us-economy-make-their-
mark-on-florida-and-beyond/
6
http://noticias.uol.com.br/ultnot/especial/2008/eleicaoeua/noticias/2008/11/01/ult5702u1538.jhtm
In 2012, 1.8 million Brazilians visited the U.S., ranking the country no. 6 on the
list of highest number of Brazilian tourists. That number was expected to rise to 2
million in 2013.
Also in 2012, Brazilians spent over $9 billion in the U.S., making them the fifth-
largest spenders among foreign tourists in the U.S.10 While most of the goods
available in the U.S. can also be found in Brazil, they can be purchased in the
U.S. at discounts of 50% or more. This is due to the appreciation of the Brazilian
real as against the U.S. dollar.11 Also, a combination of taxes and other elements
of the "Brazil cost," like infrastructure problems, continue to make many
consumer goods in Brazil more expensive than in some other countries.
Further, most Brazilians believe that foreign goods are still of higher quality than
Brazilian goods, a perception that is sometimes justified, depending on the
product. And even though e-commerce is expanding in Brazil, particularly in
niche areas like baby products and athletic shoes, Brazilians who can afford to
often opt to buy these products abroad.
Despite Brazil's heralded growth and an economy that's one of the largest in the
world, many Brazilians try to take as much back with them as they can whenever
they travel abroad. Brazil used to have a much more closed economy, when it
was actually difficult to purchase things like computers in the country. But even
now, high prices continue to drive a portion of Brazilian consumers to take their
big shopping sprees abroad. When Sony announced that the PlayStation 4 would
cost R$4,000 in Brazil, around 4.5 times the price in the U.S., some calculated
that it would be cheaper to fly to the U.S. to buy it. And with big-ticket electronic
items, that is sometimes the case.12
7http://www.economist.com/blogs/economist-explains/2013/09/economist-
explains-15
8 http://www.economist.com/news/special-report/21586678-why-brazil-offers-appalling-value-
money-price-wrong
9 http://www.forbes.com/sites/joeharpaz/2013/12/17/brazil-ranked-most-time-consuming-tax-
regime-in-the-world/
10 http://www.npr.org/blogs/parallels/2013/08/14/211737003/brazilians-flood-to-u-s-on-massive-
shopping-sprees
11 http://www.usitc.gov/journals/JICE_Boom_in_Brazilians_Traveling_to_US.pdf
12 http://www.riogringa.com/my_weblog/2013/11/the-things-brazilians-buy-in-the-united-
states.html
10
William Talbert III, president and chief executive of the Greater Miami Convention
and Visitors Bureau, said he expected 2012 to be another record year for
Brazilian travelers. In 2011, more than 634,000 Brazilians visited and spent
$1.345 billion, making Brazil Miami-Dade’s top international market.
Brazilians spent more than $5,000 per visit in 2011 — almost twice as much as
travelers from France and the United Kingdom, according to the U.S. Travel
Association.13
The number of Brazilian visitors to the U.S. has been on the rise for years. From
2006 to 2013, there was a 292% increase in Brazilian travel to the United States.
In 2006, the U.S. saw 525,000 arrivals from Brazil. In 2013, there were more than
2 million. By 2020 the United States could host 3.1 million Brazilian visitors, a
38% increase from 2014.14 This projected increase places Brazil among the top
five fastest-growing markets for inbound U.S. travel, along with fellow BRIC
nations China and India, as well as Taiwan and Colombia.
Almost three-quarters of 2013's visitors from Brazil were leisure travelers, with
fewer than 10% each traveling on business, to visit family and friends, or to
attend a conference. The majority were in their late 30s, with a median
household income of around $60,000. These travelers stayed an average of 10-
15 nights stateside and planned their U.S. excursions months in advance.
According to the Orlando Sentinel, trips to Orlando are getting more popular with
middle-class and well-to-do Brazilian teenagers, who typically show up with as
much as $5,000 in pocket money, ready to shop for friends, family, and
themselves. Because even pricey items like designer handbags and Apple
gadgets are much cheaper in the U.S. than at home, it makes sense for
Brazilians to stock up while they're abroad.
13 http://www.miami-airport.com/pdfdoc/clips_herald-brazilian-visitors.pdf
14 http://travel.trade.gov/view/f-2000-99-001/forecast/Forecast_Summary.pdf
15 http://www.fool.com/investing/general/2014/07/05/how-does-brazils-travel-boom-affect-
florida.aspx
11
According to IBISWorld, the online vitamin and supplement sales industry grew
consistently each year for the past five years due to the steadily increasing
popularity of industry products. Despite shifting disposable income levels in
recent years, the pace of online vitamin sales growth did not slow. In addition, as
healthcare costs increased, Americans have turned to vitamins to prevent illness
as an alternative to expensive prescription drugs, boosting demand. In particular,
baby boomers, who wield strong purchasing power, depended on industry
products to help prevent their physical conditions from weakening with age. The
convenience afforded by online shopping further benefited sales.16
Management hopes to attract the growing Brazilian middle class with the ability
to offer U.S. goods delivered without incurring the import taxes and limits typically
associated with importing U.S.-purchased items into Brazil.
LX Holding-USA will also target customers who are bodybuilding and training
enthusiasts. These are consumers who have a focus on strength building and
physical performance optimization. While there is an underlying concern about
overall health, these customers are results-oriented and choose their
supplemental products based on the quality and speed with which they achieve
results. These results are judged by muscle definition, and increases in physical
size, strength and endurance. The Company offers a wide variety of fitness kits
and individual products including pre-workout supplements, whey products and
16 www.ibisworld.com
17 www.ibisworld.com
12
Second, LX Holding-USA has also identified the aging baby boomer generation
as a large market segment that the Company’s products serve. As life
expectancies increase and there is a greater self-reliance and engagement in
personal health and well-being, LX Holding-USA seeks to be the leading provider
to this market segment. This group is also attractive as it has more disposable
income and is more inclined to spend on health products to improve their quality
of life and to help defray the cost of more expensive traditional health care.
The company claims to be the first to offer the personal shopper service to
Brazilian customers. Mercado Directo offers several payment options, and the
company has PagSeguro, www.pagseguro.uol.com.br in Brazil as a partner
offering more payment options, including installment payments. Mercado
Directo works with logistics companies, such as DHL and Federal Express, who
specialize in express services, air and sea shipments, and all customs
clearances in accordance with Brazilian law.
13
LX Holding Corp.'s competitive edge will be its easy-to-use website and superior
customer service. The website design will be a competitive advantage because
research indicates that an easy-to-use website significantly increases sales. The
design of the Company’s website will encourage purchases because it will be so
easy and quick to complete a sale. Too often sales are lost because of complex
websites that are far from intuitive.
14
For Gifts For World, the marketing message will be focused on those visiting the
U.S. from Brazil or those who live here and wish to send gifts to friends and
family back in Brazil.
Similarly, Gifts For World will also make extensive use of social media to
advertise special purchasing opportunities and holiday promotions.
For vitamins and nutritional products, the sales process is web-based. However,
Sales Representatives will always be available to provide assistance and to
match the potential client’s needs with available products in addition to making
suggestions to prospective buyers.
For Gifts For World, LX Holding-USA will work with many of the retailers located
in the Sawgrass Mills Mall to provide a needed intermediary service for their
Brazilian customers. Most other sales will be conducted through the Company’s
website and over the telephone. Where possible, Management will partner with
manufacturers and distributors to negotiate discount pricing, which will then be
communicated to customers.
The Company’s websites will feature a complete product offering and will serve
to provide company information. LX Holding-USA will utilize in-house hosting
and dedicated servers to better control quality and costs. The Company’s
websites will also utilize Presta Shop to develop the online store and will use
PayPal and a dedicated merchant services account to process Visa, Master Card
and American Express payments.
15
The following table and chart shows the Company’s projected revenues for the
2015-2019 period.
By the end of 2015, the Company’s management team will be composed of the
following ten (10) positions:
• President
• Operations Manager (already hired)
• Finance/Administrative Manager
• Sales Representative #1 (already hired)
• Sales Representative #2 (already hired)
• Receptionist
• Secretary (already hired)
• Logistics Assistant #1
• Logistics Assistant #2
• Driver/Warehouse Assistant
In 2016, the Company plans to hire two (2) additional workers. Subsequently, the
Company plans to hire at least one (1) employee per year, for a total of fifteen
(15) employees by the end of 2019. The following graph shows the Company’s
projected personnel plan for the 2015-2019 period.
16
Once an L-1A nonimmigrant visa is approved for Mr. Luis Miranda, he will
assume the position of President.
From 1998 to 2001, Mr. Miranda occupied the position of President/CEO at TIS
Digital e Informática LTDA. In 2001, Mr. Miranda joined ECM Imobiliária LTDA as
Sales Director, a position he held until 2004.
From 2004 to 2007, Mr. Miranda held the position of President at Mirag Celular
Brasil Telecom LTDA.
17
The following graph shows the Company’s projected organizational chart for
2015. Please note that grey shaded positions represent independent contractors,
vendors, or suppliers.
Please note that the Company has already filled the following positions:
The following table shows the Company’s personnel plan for 2015.
18
The main responsibilities for the above-mentioned positions are detailed below
with percentage of time dedicated to each duty in parenthesis.
President
The President will oversee all aspects of the Company’s operations including:
client relations, finances, team building, and staff development. The President
must be able to delegate responsibilities, organize complex projects, and
establish priorities consistent with Company objectives.
Mr. Luis Miranda will hold the position of President. His responsibilities will be as
follows:
(A) Ensuring company compliance with all State and Federal rules with regards to
export requirements (5%);
(B) Formulating short- and long-term policies, goals, strategies, procedures and
programs to ensure the continuous growth and profitability of the business
(10%);
(C) Planning and directing the company’s financial, governance, and commercial
operations at the highest level of management, with limited review from the
Board of Directors, and with the help of subordinate managers and
professionals (20%);
(D) Overseeing negotiations with banks and vendors and suppliers to ensure the
most favorable terms and conditions (5%);
(E) Coordinating the setting of accurate budgets for administration and marketing
and monitoring these on a biweekly basis (10%);
(F) Launching and directing the implementation of personnel management,
recruitment, and training and development procedures and programs (5%);
(G) Determining with shareholders a marketing and promotion strategy and, if
necessary, entering into agreement with a marketing company (5%);
(H) Directing and overseeing financial and accounting procedures and policies
(8%);
(I) Supervising and exercising direction over subordinate employees and
subcontractors who perform the day-to-day work with authority to hire and fire
the employees (15%);
(J) Monitoring staff performance through annual evaluations and ensuring
highest level of customer/client service (15%); and,
(K) Reviewing activity reports and financial statements to determine progress and
status in attaining objectives, and revising objectives and plans in accordance
with current conditions (2%).
19
This position will direct and supervise the entire logistics and distribution
operations. The required degree for this position is Bachelor’s degree or foreign
equivalent.
Xavier currently occupies this position. The Operations Manager will supervise
the Sales Representatives, Logistics Assistants, and Driver.
Finance/Administrative Manager
The required degree for this position is Bachelor’s degree or foreign equivalent.
This position will report to the President. Specifically, the position will entail the
following duties:
20
Sales Representative
Faro Coelho Ramos and Jaime currently hold this position. Duties will continue to
include:
(A) Researching, identifying and building e-commerce sales channels for the
online sale of the company’s nutritional products and logistics services (35%);
(B) Expanding sales in existing and new accounts by introducing additional
products and services (39%);
(C) Contributing information to market strategy by monitoring competitive
products and reactions from accounts (15%);
(D) Recommending nutritional products and logistics services to prospective
customers by evaluating current product availability and identifying needs to
be filled (20%).
21
(A) Responsible for answering calls, greeting visitors, handling inquiries from the
public, and providing information related to the company (35%);
(B) Coordinating schedules and making appointments (15%);
(C) Routing callers and visitors to the appropriate person or destination (25%);
(D) Greeting all visitors in a cordial and professional manner (25%);
Secretary
The position will report to the Finance/Administrative Manager. Kelly will continue
to occupy this position. Duties will include:
Logistics Assistant
22
23
The following chart highlights LX Holding-USA’s net profit for the 2015-2019
period.
24