COMPILATION

OF

COMPUTER PROBLEMS

&

SOLUTIONS

SUBMITTED BY:

ANGEL CAMILLE T. MANIQUIS

ALEZA LUIZA C. CHICO

MA. RHADA ADELINE DC. ESGUERRA

IRA DE LEON

9- ADELFA

SUBMITTED TO:

MRS. MARY JANE VIESCA

 NO VIDEO OUPUT

PROBLEM

WHEN YOU OPEN YOUR PC, NOTHING SHOWS UP IN

YOUR MONITOR AND THE LED INDICATOR IS FLASHING IN
YELLOW COLOR.

SOLUTION

1. TURN OFF YOUR COMPUTER.

2. UNPLUG THE CABLE RUNNING FROM YOUR MONITOR
TO YOUR PC AND PLUG IT BACK IN, MAKING SURE THE
CONNECTION IS FIRM.
3. REATTACH THE CABLE RUNNING FROM YOUR
MONITOR TO YOUR PC.
4. REPLACE YOUR MONITOR WITH ANOTHER MONITOR
IF POSSIBLE.
5. OPEN YOUR PC CASE AND LOCATE YOUR VIDEO
CARD.
 DOESN’T BOOT

PROBLEM

WHEN YOU OPEN YOUR PC IT WILL SHOW THE

PROCESSOR BRAND AND/OR THE MOTHERBOARD BRAND BUT
DOESN'T CONTINUE. USUALLY THIS ERROR WILL RESULT TO
SYSTEM RESTART OVER AND OVER AGAIN.

SOLUTIONS

1. INSERT YOUR INSTALLATION MEDIA INTO THE COMPUTER.

2. BOOT TO THE MEDIA.
3. CLICK NEXT ON THE WINDOWS SETUP MENU.
4. CLICK “REPAIR YOUR COMPUTER”.
5. CHOOSE TROUBLESHOOT.
6. SELECT “ADVANCED OPTIONS”.
7. PICK “COMMAND PROMPT”.
8. TYPE BOOTREC AND PRESS THE NETER KEY.
 NEVER ENDING LOADING OF OPERATING SYSTEM

PROBLEM

THE COMPUTER OPENS UP THEN BOOTS BUT WHEN THE

OPERATING SYSTEM LOADS IT DOESN'T CONTINUE AND IT WILL
TAKE A LIFETIME IF YOU'RE GOING TO WAIT FOR IT TO LOAD.

SOLUTIONS

1. CHECK YOUR HARD DRIVE STATUS IN BIOS MENU.

2. RECREATE THE PARTITIONS.
3. UPDATE THE BIOS.
 LOTS OF POP UP WINDOWS SHOWING ON STANDBY MODE

PROBLEM

THIS ALSO HAPPENS EVEN IF YOU TRY DISCONNECTING YOUR

COMPUTER SET FROM THE INTERNET. THIS IS WHAT WE CALLED
AFTERSHOCK VIRUS WHICH WILL CONTINUE TO RUN EVEN IF INTERNET
IS DISCONNECTED.

SOLUTIONS

1. PRESS THE “WINDOWS” KEY, TYPE “CMD” AND PRESS “ENTER” TO

LAUNCH A COMMAND PROMPT.
2. TYPE “POWERCFG-DEVICEQUERY WAKE_ARMED” AND PRESS “ENTER”.
3. PRESS “WINDOW X” AND CLICK “DEVICE MANAGER”.
4. RIGHT CLICK ON A DEVICE FROM THE LIST YOU WANT TO PREVENT
FROM WAKING THE COMPUTER AND CLICK “PROPERTIES”.
5. UNCHECK “ALLOW THIS DEVICE TO WAKE THE COMPUTER” AND PRESS
“OKAY”.
 LOTS OF HARDWARE INSTALLATION WINDOWS APPEAR

PROBLEM

THIS HAPPENS EVEN IF YOU TRY INSTALLING THE HARDWARE.

WHEN YOU RESTART YOUR SET IT WILL HAPPEN AGAIN.

SOLUTIONS

VERIFY THAT THE DEVICE IS COMPATIBLE WITH THE

DRIVER VERSION AS WELL AS THE DRIVER
 SAFE MODE DOESN’T WORK

PROBLEM

WHEN YOU TRY GOING TO SAFE MODE ALL YOU WILL SEE IS
A LIST OF FILES IN COMMAND PROMPT STYLE.

SOLUTIONS

1. TRY TO START WINDOWS IN EVERY STARTUP METHOD AVAILABLE.

2. REPAIR YOUR WINDOWS INSTALLATION.
3. PERFORM A SYSTEM RESTORE FROM ADVANCED STARTUP OPTIONS
OR SYSTEM RECOVER OPTIONS DEPENDING ON YOUR VERSIONS OF
WINDOWS, TO UNDO RECENT CHANGES.
4. USE THE SYSTEM FILE CHECKER COMMAND TO REPAIR PROTECTED
WINDOWS FILES.
5. CLEAR THE CMOS.
 KEYBOARD AND MOUSE SYSTEM RESTART

PROBLEM

THIS WILL HAPPEN ONLY IN STANDBY MODE, WHEN YOU MOVE

YOUR MOUSE OR TYPE SOMETHING, YOUR SYSTEM WILL
AUTOMATICALLY RESTART AND THE WORST PART IS IT WILL DELETE
A FILE AT RANDOM.

SOLUTIONS

1. UNPLUG THE KEYBOARD AND THE MOUSE THEN PLUG IT BACK.

2. DISCONNECT THE POWER CABLE FOR A WHILE.
3. DISABLE DRIVER SIGNATURE ENFORCEMENT.
4. UPDATE THE USB DRIVER.
5. DISABLE THE THIRD PARTY DEVICES.
 SOUND ON/OFF ERROR

PROBLEM

UPON LOADING THE OPERATING SYSTEM, YOU WILL HEAR A

LOADING SOUND AND THEN THE SOUND STOPS, WHEN YOU TRY RUNNING
AN AUDIO FILE, NO SOUND WILL BE HEARD.

SOLUTIONS

1. REBOOT YOUR COMPUTER.

2. ENSURE THAT THE COMPUTER ISN’T MUTED VIA HARDWARE.
3. CLICK THE VOLUME ICON IN THE SYSTEM TRAY AND VERIFY THAT THE
AUDIO IS NOT MUTED AND IS TURNED UP.
4. RIGHT-CLICK THE VOLUME ICON AND CLICK “OPEN VOLUME MIXER”.
ENSURE THAT ALL OPTIONS ARE ON AND TURNE UP.
5. PLUG HEADPHONES INTO THE AUDIO JACK AND TEST AGAIN.
 APPLICATION CAUSES SYSTEM TO RESTART
PROBLEM

JUST LIKE THE MOUSE PROBLEM, WHEN YOU OPEN A PROGRAM

THAT WILL TAKE THE WHOLE SCREEN LIKE FOR EXAMPLE A GAME AND/OR
A PROGRAM APPLICATIONS, AFTER YOU CLOSE IT, IT WILL CAUSE YOUR
SYSTEM TO RESTART.

SOLUTIONS

1. TURN ON YOUR COMPUTER.

2. BEFORE THE WINDOWS LOGO SHOWS UP, PRESS AND HOLD THE F8 KEY. THIS
SHOULD BRING UP THE BOOT MENU.
3. SELECT SAFE MODE.
4. BOOT YOUR COMPUTER THROUGH SAFE MODE, THEN PRESS WINDOWS KEY+R.
5. IN THE RUN DIALOG, TYPE “SYSDM.CPL” (NO QUOTES), THEN CLICK OK.
6. GO TO THE ADVANCED TAB.
7. UNDER THE STARTUP AND RECOVERY SECTION, CLICK THE SETTINGS BUTTON.
8. YOU WILL FIND THE AUTOMATICALLY RESTART OPTION UNDER SYSTEM FAILURE.
DESELECT IT IF IT HAS BEEN CHECKED. NOTE THAT THE BOX BESIDE “WRITE AN
EVENT TO THE SYSTEM LOG” HAS TO BE SELECTED. THIS FEATURE RECORDS
PROBLEMS OCCURRING IN YOUR SYSTEM.
9. SAVE THE CHANGES BY CLICKING OK.
 SYSTEM ERRORS
PROBLEM

THESE ARE MODERATELY DANGEROUS TYPES OF ERRORS AMONG

THOSE THAT CAN POP UP ON YOUR PC. SYSTEM ERRORS ARE CAUSED BY
MALFUNCTIONING HARDWARE COMPONENTS, CORRUPTED OPERATING
SYSTEM MODULES, ETC.

SOLUTIONS

1. RUN THE CHKDSK COMMAND.

2. RUN A VIRUS/MALWARE SCAN OF YOUR ENTIRE SYSTEM.
3. TRY DISK CLEANUP.
4. USE THE SYSTEM FILE CHECKER TOOL.
5. SET WINDOWS 10 HEME TO DEFAULT.
6. CHANGE SOUND SCHEME OF YOUR PC.
7. RESET WINDOWS STORE CACHE.
8. RUN WINDOWS UPDATE.
 RUNTIME ERRORS

PROBLEM

RUNTIME ERRORS ARE CAUSED BY CORRUPTED OR

MALFUNCTIONING SYSTEM FILES OR SOFTWARE EXECUTABLES. MOST
RUNTIME ERRORS CAUSE THE APPLICATION THAT CAUSED IT TO SHUT DOWN.
HOWEVER, MORE SERIOUS RUNTIME ERRORS MAY CAUSE THE SYSTEM TO
BECOME UNSTABLE OR UNRESPONSIVE, LEAVING YOU WITH NO CHOICE BUT
TO REACH FOR THE RESET BUTTON.
SOLUTIONS

1. UPDATE DISPLAY DRIVER

2. ROLLBACK/REINSTALL DISPLAY DRIVER
3. REINSTALLING VISUAL C++ RUNTIME
4. REPAIRING VISUAL C++ RUNTIME
5. UNINSTALLING APPLICATIONS
6. RUNNING DIAGNOSTICS
 STOP ERRORS
PROBLEM

STOP ERRORS ARE CAUSED BY CORRUPTED HARDWARE,

ESPECIALLY MALFUNCTIONING RAM MODULES AND BAD SECTORS ON
HARD DISKS. STOP ERRORS CAN BE DIFFICULT TO RESOLVE AT TIMES.

SOLUTIONS

1. SEE IF A SYSTEM RESTORE OR LAST KNOWN GOOD

CONFIGURATION CAN RESOLVE THIS ISSUE.
2. RUN YOUR ANTI-VIRUS AND ANTI-SPYWARE AND YOUR PC
JUNK/REGISTRY CLEANER.
3. CHECK IF YOU CAN SEE A DRIVER NAME IN THE ERROR DETAILS.
4. CHECK YOUR SYSTEM BIOS CAREFULLY.
5. CHECK IF A SYSTEM FILE HAS BEEN DAMAGED.
 DEVICE MANAGER ERRORS
PROBLEM

THESE ARE USUALLY CAUSED BY CORRUPTED DRIVER FILES

OR MALFUNCTIONING HARDWARE COMPONENTS. IN CASE OF THE
FORMER CAUSE, THE PROBLEM IS USUALLY SOLVED SIMPLY BY
REINSTALLING OR UPDATING THE DRIVERS.

SOLUTIONS

1. IN THE DEVICE’S PROPERTIES DIALOG BOX, CLICK THE

DRIVER TAB, AND THEN CLICK UNINSTALL. FOLLOW THE
DIRECTIONS.
2. RESTART YOUR COMPUTER.
3. OPEN DEVICE MANAGER, CLICK ACTION, AND THEN CLICK
SCAN FOR HARDWARE CHANGES.
 APPLICATION ERRORS

PROBLEM

THESE CAN BE CAUSED AT ANY POINT OF TIME. AS THE NAME

SUGGESTS, THESE ARE CAUSED BY APPLICATIONS WHILE THOSE ARE
RUNNING. THESE ARE USUALLY CAUSED BY GLITCHES IN THE
PROGRAM CODE ITSELF.

SOLUTIONS

1. RESTART YOUR COMPUTER

2. UPDATE .NET FRAMEWORK
3. ENABLE ADMINISTRATOR RIGHTS
4. REINSTALL THE APP OR GAME
5. UPDATE WINDOWS
6. RUN CHKDSK
7. REINSTALL DIRECTX
 BROWSER STATUS CODES

PROBLEM

THESE ARE CAUSED BY PROBLEMS FACED BY BROWSERS WHEN

TRYING TO ACCESS A WEBSITE. THESE CAN BE CAUSED BY MISPLACED WEB
PAGES IN THE SERVER OF THE WEBSITE ITSELF, OR DUE TO CONNECTION
PROBLEMS

SOLUTIONS

1. TRY REFRESHING THE WEB PAGE BY PRESSING F5 ON

YOUR KEYBOARD.
2. CHECK THE TYPED URL IF IT CONTAINS ANY ERROR.
3. CLEAR YOUR BROWSER CACHE.
4. CHANGE THE DNS SERVER. (TRY IT ONLY WHEN THE
ENTIRE SITE GIVES YOU A 404 ERROR)
 POST CODE ERROR
PROBLEM

POST CODE ERRORS ARE CAUSED BY MALFUNCTIONING

HARDWARE COMPONENTS, AND ARE CHARACTERIZED BY SHORT BEEP
SOUNDS FROM THE TINY INTERNAL SPEAKER OF YOUR MOTHERBOARD.
POST CODE ERRORS OCCUR WHEN YOU PRESS THE POWER BUTTON TO
TURN ON YOUR PC.

SOLUTIONS

1. SHUT DOWN THE COMPUTER AND RESTART IT.

2. START THE BIOS OR UEFI FIRMWARE SETUP PROGRAM.
3. CHANGE THE SATA SETTING TO THE CORRECT VALUE.
4. SAVE SETTINGS AND RESTART THE COMPUTER.
5. SELECT START WINDOWS NORMALLY IF PROMPTED.
 ACCESS DENIED
PROBLEM

PERMISSION PROBLEMS AND FILE LOCKS MAY TRIGGER THIS

ERROR.

SOLUTIONS

1. PRESS AND HOLD THE FOLDER THAT YOU WANT TO TAKE OWNERSHIP OF,
THEN TAP PROPERTIES. (IF YOU ARE USING A MOUSE, RIGHT-CLICK THE
FOLDER, AND THEN CLICK PROPERTIES.)
2. TAP OR CLICK THE SECURITY TAB, TAP OR CLICK ADVANCED, THEN TAP OR
CLICK CHANGE. IF YOU ARE PROMPTED FOR AN ADMINISTRATOR PASSWORD
OR FOR CONFIRMATION, TYPE THE PASSWORD OR PROVIDE CONFIRMATION.
3. TYPE THE NAME OF THE PERSON THAT YOU WANT TO GIVE OWNERSHIP TO,
AND THEN CLICK CHECK NAMES.
4. NOTE THE ACCOUNT NAME FOR THE PERSON THAT YOU ARE ASSIGNING
OWNERSHIP TO IS DISPLAYED.
5. CLICK OK.
6. IF YOU WANT THIS PERSON TO BE THE OWNER OF THE FILES AND
SUBFOLDERS THAT ARE CONTAINED IN THIS FOLDER, SELECT THE REPLACE
OWNER ON SUBCONTAINERS AND OBJECTS CHECK BOX.
7. CLICK OK.
 FILE NOT FOUND

PROBLEM

THIS ERROR IS TRIGGERED WHEN ACCESSED/REQUESTED

FILES ARE EITHER CORRUPTED, NON-EXISTENT, MISTYPED, ETC.

SOLUTIONS

1). ENTER MORE RELATED KEY WORDS TO SEARCH OUT THE WANTED
FILES AND FOLDERS.
2). SHOW ALL HIDDEN FILES AND FOLDERS.
3). REINSTALL WINDOWS FILE SEARCHING TOOL OR DOWNLOAD
PROFESSIONAL FILE SEARCHING SOFTWARE
4). DATA RECOVERY SOFTWARE TO SCAN COMPUTER HARD DISK TO
RECOVER DELETED OR REMOVED FILES
 OUT OF MEMORY

PROBLEM

THIS ERROR APPEARS WHEN THE MEMORY IS FULL, ALMOST

FULL, OR WHEN MORE IS NEEDED.

SOLUTIONS

1. RUN REGISTRY EDITOR (REGEDT32.EXE).

2. FROM THE HKEY_LOCAL_MACHINE SUBTREE, GO TO THE
FOLLOWING KEY:

3. \SYSTEM\CURRENTCONTROLSET\CONTROL\SESSION
MANAGER\SUBSYSTEMS
4. SELECT THE WINDOWS VALUE.
5. FROM THE EDIT MENU, CHOOSE STRING.
6. INCREASE THE SHAREDSECTION PARAMETER.
 PC DIAGNOSING ERROR
PROBLEM

PROBABLY THE MOST FRUSTRATING PROBLEM COMPUTER USERS

RUN INTO ARE STARTUP PROBLEMS, WHERE YOUR COMPUTER WON’T BOOT.
EQUALLY ANNOYING ARE ERROR MESSAGES YOU CONSTANTLY RUN INTO
DURING YOUR COMPUTER’S STARTUP PROCESS

SOLUTIONS

1. WHEN YOUR COMPUTER STARTS, WAIT FOR THE MANUFACTURER LOGO TO

CHECK THE OPTION FOR BOOT MENU, IT WILL USUALLY BE F12.
2. THE BOOT MENU KEY MIGHT DIFFER WITH EACH MANUFACTURER. IF YOU ARE
UNABLE TO FIND THE BOOT MENU KEY, YOU MAY REFER THE USER MANUAL.
3. RESTART THE COMPUTER, WHEN THE MANUFACTURER'S LOGO IS DISPLAYED,
KEEP PRESSING THE BOOT MENU OPTION KEY TO ENTER THE BOOT MENU AND
CHANGE THE BOOT OPTION TO CD\DVD ROM.
4. AFTER YOU BOOT YOUR COMPUTER USING WINDOWS DVD OR SYSTEM REPAIR
DISC, A BLACK SCREEN APPEARS WITH GRAY TEXT "PRESS ANY KEY TO BOOT
FROM CD OR DVD". PRESS ANY KEY.
5. SELECT THE CORRECT TIME AND KEYBOARD TYPE.
6. CLICK REPAIR YOUR COMPUTER IN THE LOWER LEFT CORNER
7. CLICK ON TROUBLESHOOTING, ADVANCED OPTION AND THEN CLICK START UP
REPAIR.