Organizational Climate Survey

Organizational Climate Survey
This is an Organizational Climate Survey. It can be used to help management better understand how
employees think and feel as contributing members of their organizations. With an accurate picture of their
attitudes, management will be able to create an action plan with specific solutions that address any areas of
concern or in need of improvement.
There are no right or wrong answers to this survey. Also, responses will be kept completely
anonymous and confidential. All responses will be pooled together so that individual employees cannot be
identified; therefore, you are encouraged to answer each question as honestly as possible. The results of this
survey will be used to generate a summary report for senior leadership. These results will also be shared
with management and staff to ensure we meet the needs of the organization.
Please indicate the extent to which you agree or disagree with each of the statements on the following
pages by selecting the box that corresponds with your response. Tick mark any one box only for each
question:-
Category: Organization Design
1. The organization’s goals and objectives are clear to me.

Strongly Disagree Neither agree Agree Strongly
disagree or disagree agree
2. Employees have a shared understanding of what the organization is supposed to do.
3. Roles and responsibilities within the group are understood.

4. Clear reporting structures have been established.

5. Employees at this organization have the right skill sets to perform their job functions.
Category: Individual Job Characteristics
6. I gain satisfaction from my current job responsibilities.

7. My skills and abilities are fully utilized in my current job.

8. I have the opportunity to further develop my skills and abilities.

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9. I find that I am challenged in my current job role.
10. My work adds value to the organization.

Category: Co-Worker Relations
11. I feel my input is valued by my peers.

12. Knowledge and information sharing is a group norm across the organization.
13. Employees consult each other when they need support.

14. Individuals appreciate the personal contributions of their peers.

15. When disagreements occur, they are addressed promptly in order to resolve them.
Category: Culture / Work Environment
16. I feel valued as an employee.

17. I enjoy being a part of this organization.

18. Employees have a good balance between work and personal life.
19. Morale is high across the organization.

20. Employees speak highly about this organization.

Category: Senior Management
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21. Senior management sets high standards of excellence.
22. Senior management encourages collaboration across the organization.

23. Senior management treats employees fairly.

24. I trust the information I receive from senior management.

25. I believe senior management appreciates the work I do.

Category: Direct Supervisor
26. My direct supervisor makes sure I have clear goals to achieve.

27. My direct supervisor gives me helpful feedback on how to be more effective.

28. My direct supervisor listens to my ideas and concerns.

29. My direct supervisor serves as a positive role model for me.

30. I believe my direct supervisor appreciates the work I do.

Category: Work Processes
31. I am clear on how best to perform my work tasks.

32. Everyone here takes responsibility for their actions.
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33. Work tasks are completed on-time.

34. My work group operates effectively as a unit.

35. We use efficient work processes when performing our jobs.

Category: Communications
36. I receive the information I need to perform my job well.

37. I am clear on how my job supports the department's overall objectives.

38. When I need help, I can ask others in my work group for suggestions or ideas.
39. Interpersonal communication and relationships contribute to organizational performance.

40. Our face-to-face meetings are productive.

Category: Technology
41. My department has adequate tools and technologies to perform our work.
42. The technology we use supports our business processes.

43. The technology we use helps me get my job done.

44. The tools and technologies that I use help me to be efficient in completing my work.
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45. Our technology is reliable and works when we need it to work.

Category: Customer Satisfaction
46. We understand the specific needs of our customers.

47. We are focused on delivering high-quality products/services.

48. We deliver our products/services on-time.

49. Our products/services meet our customers' expectations.

50. Customers regularly tell us that we are doing a great job.

Category: Comments
51. Please provide any suggestions or recommendations you have to improve performance across the
organization
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Intelligent decisions are the key to your institution's success. You are confronted every day with
tough issues: Interdepartmental conflict. Inadequate staffing. Low morale. High turnover. To make
effective decisions on these issues, you need accurate and timely information on the climate in your
organization &emdash;and it has to come from your employees.
What is it?
The Organizational Climate Survey (OCS) is both a product and a process. The product is the
survey itself, which measures the expectations and perceptions of every employee in your
organization. The process involves consultant activity with all levels of management and an
employee focus group, survey implementation, survey reporting at an executive retreat, action
planning, and follow-up. The survey delivers information. The consultant process delivers the
means for practical application.

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Organizational Climate Survey

Category: Organization Design

1. The organization’s goals and objectives are clear to me.

3. Roles and responsibilities within the group are understood.

4. Clear reporting structures have been established.

Category: Individual Job Characteristics

6. I gain satisfaction from my current job responsibilities.

7. My skills and abilities are fully utilized in my current job.

8. I have the opportunity to further develop my skills and abilities.

10. My work adds value to the organization.

Category: Co-Worker Relations

11. I feel my input is valued by my peers.

13. Employees consult each other when they need support.

14. Individuals appreciate the personal contributions of their peers.

Category: Culture / Work Environment

16. I feel valued as an employee.

17. I enjoy being a part of this organization.

19. Morale is high across the organization.

20. Employees speak highly about this organization.

Category: Senior Management

22. Senior management encourages collaboration across the organization.

23. Senior management treats employees fairly.

24. I trust the information I receive from senior management.

25. I believe senior management appreciates the work I do.

Category: Direct Supervisor

26. My direct supervisor makes sure I have clear goals to achieve.

27. My direct supervisor gives me helpful feedback on how to be more effective.

28. My direct supervisor listens to my ideas and concerns.

29. My direct supervisor serves as a positive role model for me.

30. I believe my direct supervisor appreciates the work I do.

Category: Work Processes

31. I am clear on how best to perform my work tasks.

32. Everyone here takes responsibility for their actions.

33. Work tasks are completed on-time.

34. My work group operates effectively as a unit.

35. We use efficient work processes when performing our jobs.

36. I receive the information I need to perform my job well.

37. I am clear on how my job supports the department's overall objectives.

39. Interpersonal communication and relationships contribute to organizational performance.

40. Our face-to-face meetings are productive.

42. The technology we use supports our business processes.

43. The technology we use helps me get my job done.

45. Our technology is reliable and works when we need it to work.

Category: Customer Satisfaction

46. We understand the specific needs of our customers.

47. We are focused on delivering high-quality products/services.

48. We deliver our products/services on-time.

49. Our products/services meet our customers' expectations.

50. Customers regularly tell us that we are doing a great job.

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