Department of Education

MIMAROPA Region
Division of Occidental Mindoro

LUBANG VOCATIONAL HIGH SCHOOL

Lubang, Occidental Mindoro

First Quarter Examination

COMPUTER SYSTEM SERVICING 8

Prepared by:

AMIR M. VILLAS
Master Teacher I
Test I. Multiple Choice.

A. Directions: Read each question carefully, select the correct answer and on
your answer sheet, blacken the circle that corresponds to your answer.
1. Ansel always believes in himself and in his work. What personal
entrepreneurial competency has been demonstrated by Ansel?
A. Organizing ability
B. Human relations ability
C. Ability to make sound decisions
D. Sense of independence and self-confidence
2. Beatrice is wise enough in choosing the people with whom she will
work. What competency has been demonstrated by Beatrice?
A. Self-confidence
B. Organizing ability
C. Human relations ability
D. Ability to make sound decisions
3. If Celso doesn’t have a basic knowledge in handling a business, what
PEC does he lack?
A. Human relations ability
B. Good health and enthusiasm
C. Ability to absorb setbacks and recovery
D. Technical knowledge on how to operate the business
4. Kimmy readily identifies opportunities which offer new business or
improve her present business. What PEC has been demonstrated by
Kimmy?
A. Information seeking
B. Opportunity seeking
C. Commitment to the work
D. Systematic planning and monitoring
5. Which of the following must be addressed and converted into a
desirable situation?
A. Goals C. Objectives
B. Information D. Risks
6. Which of the following must be chased in order to improve the
business’ current state?
A. Opportunities C. Threats
B. Strengths D. Weaknesses

First Quarter Examination – Computer System Servicing 8 2

 7. What term is used to describe a business venture that offers the same,
or almost the same product or services as yours?
A. Comparator C. Consumer
B. Competitor D. Co-operator
8. When is the perfect time to know your competitors?
A. Upon sales decline
B. After completing the business plan
C. When the business is already open
D. During the creation of the business plan
9. What criterion refers to how far a potential customer is willing to travel
to buy a product?
A. Buying Behavior C. Lifestyle
B. Demographics D. Location
10. What is the best way to win the customers from the competitors?
A. Selling the same product
B. Badmouthing the competitor
C. Reducing the price of a product
D. Releasing a new and unique product
11. Which of the following customer research approaches documents
actual buyer behavior?
A. Documentation review C. Interviews
B. Focus groups D. Observation
12. Pacita wants to determine customer opinions or reactions to her
product or marketing ideas. What method in information gathering
approaches should she use?
A. Document review C. In-person interviews
B. Focus groups D. Observation
13. What must be done to materials that were unused after the completion
of a job requirement?
A. Return them
B. Take them home
C. Keep them for future use
D. Hand them to a co-worker
14. What type of material is composed of physical components and
peripherals?
A. Software C. Connectors
B. Hardware D. Cables

First Quarter Examination – Computer System Servicing 8 3

 15. Which of the following must be accomplished to receive materials for a
job requirement?
A. Manager’s Recommendation form
B. Resources Appropriation Form
C. Procurement Request Form
D. Materials Requisition Form
16. Which of the following description must be indicated in order to
ensure that the materials will not run out?
A. Grade C. Quantity
B. Quality D. Specification
17. Which of the following entrepreneurial activities if you want to
introduce new ideas to make the products and services more attractive
and saleable to the target customers?
A. Creativity C. New idea
B. Innovation D. Product development
18. Which of the following managerial tool used to assess the environment
and to gather important information that can be used for strategic
planning?
A. Scanning C. SWOT analysis
B. Survey analysis D. WOTS analysis
19. What do you call the things that people cannot live without?
A. Desires C. Requirements
B. Needs D. Wants
20. Which of the following factors or considerations presented by a seller
as the reason that a product or service is different from and better
than that of the competition?
A. Unique selling plan C. Unique pricing policy
B. Finding value-added D. Unique selling proposition
21. In generating business ideas, which of the following concepts create
names, symbols or designs that identifies and differentiate a product
from the other products?
A. Unique selling C. Product naming
proposition D. Branding
B. Tagline
22. Which of the following is NOT a word processing software?
A. WordStar C. WordPad
B. MS Word D. Word Note

First Quarter Examination – Computer System Servicing 8 4

 23. If you want to send e-mail to your friend, what application should you
use?
A. Excel C. PowerPoint
B. Outlook D. Word
24. To be considered part of a centralized data processing system, client
terminals must be connected to?
A. Ethernet Hub
B. Mainframe or minicomputer
C. Modem
D. Supercomputer
25. In product development, which of the following entrepreneurial
activities gives a meaningful and unforgettable statement that
captures the essence of the brand?
A. Unique selling proposition
B. Tagline
C. Product naming
D. Branding
26. It is a feature of Microsoft Word 2016 application that breaks lines of
text so that they stay within margin boundaries.
A. Indention C. Word wrap
B. Margins D. Multilevel list
27. A keyboard key that is used to create a new paragraph.
A. Backspace C. Delete
B. Caps Lock D. Enter
28. It deletes characters to the left of the insertion point.
A. Backspace C. Delete
B. Caps Lock D. Enter
29. It deletes characters from the right of the insertion point.
A. Backspace C. Delete
B. Caps Lock D. Enter
30. It is used to locate symbols, characters from other languages, arrows,
and other characters.
A. Clip Art C. SmartArt
B. Picture D. Symbol
31. When referring to the Internet, what is a cookie?
A. A temporary storage place.
B. A tasty piece of computer hardware.
C. One or more pieces of information that are stored as text files
on your computer.
First Quarter Examination – Computer System Servicing 8 5
 D. A small piece of software that enriches a larger piece of
software by adding features or functions.
32. In a website www.deped.gov.ph.What does the extension “.ph” stands
for?
A. Philadelphia C. Philippines
B. Philippians D. Philosophy
33. The easiest way to display a specific Web page is to____________.
A. Send a letter to the Web address.
B. Select File → Address bar from the menu.
C. Type the Web address in the Address bar and press <Enter>.
D. Type the Web address in the Navigation Pane and press
<Enter>.
34. Which button on Internet Explorer’s toolbar brings you back to the
page you last viewed?
A. Back C. Refresh
B. Home D. Stop
35. Which of the following statements is NOT true?
A. You can add a Web page to Favorites by right-clicking
anywhere on the Web page and selecting Add to Favorites
from the shortcut menu.
B. You can add a Web page to Favorites by navigating to the page
and selecting Favorites → Add to Favorites from the menu.
C. You can view your Favorite Web pages by selecting Edit →
Favorites from the menu.
D. You can view your Favorite Web pages by clicking the Favorites
button on the toolbar.
36. All of the following are ways to paste text, images, or URLs into a
Microsoft Word 2016 document, except:
A. Press <Ctrl> + <P>.
B. Select Edit → Paste from the menu.
C. Click the Paste button on the Standard toolbar.
D. Right-click the document and select Paste from the shortcut
menu.

First Quarter Examination – Computer System Servicing 8 6

 37. Which of the following is NOT an advantage of conducting an advanced
search?
A. You can incorporate multiple types of selection criteria into
one search.
B. The results of the search will contain more specific
information.
C. The results of an advanced search cost less than those of a
standard search.
D. There will be fewer results to sort through to find the
information that you are searching

Test II. Read each statement carefully, on your answer sheet, blacken the
circle T if the statement affects the quantity of work and L if the
statement affects the quality of work.
38. Tardiness
39. Break time
40. Poor scheduling of work
41. Customer/client dissatisfaction
42. Failure to meet expectations for product quality, cost or service

Test III. True or False

B. Directions: Read each statement carefully. On your answer sheet, select T

if the statement is TRUE and F if it is FALSE. Blacken the circle that
corresponds to your answer.
43. Poor attitude results in performance problem.
44. Preventable accidents may affect the quantity of work.
45. A safe working procedure should be written when retrieving old tasks.
46. Standards are set of rules that describe quality of materials, product or
system.
47. Customer service is not important in the company’s customer value
proposition.
48. Customer service is a series of activities designed to enhance the level
of customer satisfaction.
49. Safe working procedure should not identify the tasks that are to be
undertaken that pose risks.
50. Following certain procedure is very important in performing given
operation or to a given event.

First Quarter Examination – Computer System Servicing 8 7

 51. Quality assurance does not cover all the activities from design,
development, up to documentation.

Test IV. Logical Arrangement

A. DIRECTIONS: Below are the steps in Opening a Blank Microsoft Word

2016 Document. Arrange them in correct order. On your answer sheet,
blacken A for the first step, B for the second step, C for the third step
and so on.
52. Click on File Tab.
53. Click All Programs.
54. Click on Start button.
55. Exit your opened document
56. Select New. The New tab displays.
57. A new blank document opens in a new window.
58. Under Available Templates, select Blank document.
59. Click the Create button at the right side of the Microsoft Word 2010
Backstage View.
60. Click Microsoft Office, and then click on Microsoft Word 2010.
Microsoft Word 2010 opens.

First Quarter Examination – Computer System Servicing 8 8

 LUBANG VOCATIONAL HIGH SCHOOL

Tangal, Lubang, Occidental Mindoro

FIRST QUARTER EXAMINATION

Computer System Servicing 8