Recruitment and Selection for Store

Draw up a Human Resource Plan for

the staff (i.e. for the new store AND to
take account of labour turnover in
existing stores).
 Recruitment and Selection for Store

INTRODUCTION:
HRP is the most important part of café’s management. It helps in getting right people at the right
time in the right place for the right cost. It also helps in identifying organization needs and
strategies that will help the organization to achieve their goals. Below are the basic models of
HRP for the café.

STOCKTAKING/
FORECASTNG PLANNING IMPLEMENTATION
ANALYZING

1. ANALYZING/ STOCKTAKING:
It is the process to analyse the external and internal environment factors and organisation
direction.
 Recruitment and Selection for Store

The basic need of stocktaking is to analyse how many people are needed at every level of
organisation in order to achieve corporate objectives. And what kind of skills, abilities and
knowledge required. For the stores we need different types of staff. These includes:
- A Store Manager:
Store manager is responsible for the day to day operations. He needs to deliver sales goals every
year and ensure it that all the team is providing exceptional customer services. The core
responsibility is to maximise productivity, profitability and sales of café. It also helps in
recruiting best talent for the café. Motivate team and train them to get better results. Store
manager must have strong communication skills and organisational and delegations skills too.
He must have to spend most of the time on the selling floor. He must possess multi tasking skills
and must have atleast three years of management experience in relevant hospitality or food
industry.
- An Assistant Manager
Assistant manager should have strong conflict resolution and interpersonal skills. Must be
flexible enough to work day or night or on weekends as needed. Must be able to stand and move
physically for long hours. Must be able to participate in daily back/front operations of fast paced
environment. Must be able to move, lift, balance or bend multiple objects (weighing up to 30lbs)
during working hours. Must be a quick learner and knows how to achieved maximum sale. Must
have 2 years of management experience in the relevant industry.
- A Head Waiter
The ideal Head waiter must have past experience in a same role and within a face pace working
environment. Must have exceptional standards of services. Ensure that all policies for safety and
security are properly implemented. Must have strong interpersonal and communication, must be
able to communicate in a professional way. Must maintain the confidentiality of information of
proprietary and must protect assets of the company. Take proper actions if there is some mishap
or mishandling happened. Train the staff properly. Must ensure that customers’ needs are meet
and all the staff is working as a team.
- A Head Chef
The head chef is sole responsible for the overall operations for kitchen and back-of-house. Helps
in execution and implementation of policies and procedures. Helps in hiring of staffs, training
and purchasing of inventories. Manages daily culinary operations. Cultivate positive work
relationship with team members, vendors and all management levels.
- Kitchen Staff (6 Employees)
They assist head chef in the overall operations for kitchen and back-of-house. Helps in execution
and implementation of policies and procedures. Helps in hiring of staffs, training and purchasing
of inventories. Manages daily culinary operations. Cultivate positive work relationship with team
members, vendors and all management levels.
- Waiting Staff (10 Employees)
Deliver meals and drinks to tables. Take proper order from customers. If customer need any
guide in the menu or in ordering process then you must provide proper guideline to customers.
Clear tables and keep the place tidy and clean. You’ll be train to prepare beverages and serve it
to customers
 Recruitment and Selection for Store

- Deli Staff (4 Employees)

They must provide excellent customer service Maintain cleanliness all the time. Work as a team
player and able to attain the goals of the organization. Must meet the expectations of predictable
regular attendance. He must know how to make different types of recipes. Must have the
knowledge about the food so that he will answer the customers correctly.

- Store Staff (4 Employees)

They are responsible for the stock keeping. They managed the inventory records and keep all the
work up to date. They must be honest and willing to work as a team. Report directly to the
manager in case of any damage in the inventory. Must meet the expectations of regular
attendance. Must be flexible to work in different shifts
- Cleaners (2 Employees)
The job of the cleaner is not easy. He is responsible for proper handling of cleaning and chemical
products. He makes sure that the store is clean all the time. Also other greasy objects like grill of
the ovens must be clean properly by him. He must get the training about hygiene and handling of
chemicals etc.
2. FORECASTING:
It is the process of identifying the demand and the supply of the employees either outside of the
organisation and/or within organisation. It involves two steps: demand forecasting and supply
forecasting.
- Demand forecasting: it’s the complete process for estimating the quality and the quantity
of people that are required to meet the future goals and needs of the organisation. For the
café we don’t need to forecast demand as we know the number of employees needed to
open the new café. If this number of employees (demand forecasting) is not going to be
mentioned then we can follow different techniques to forecast demand. These techniques
includes managerial judgement, ratio-trend analysis, work study technique etc.
- Supply forecasting:
In supply forecasting we are basically involves in identifying the quantity of people that are
available either within organisation or outside of the organisation to meet the demand. In
opening up a new store, we can use the staff of our existing stores. We do have our employees
who are running three stores successfully already. So in next step we will plan that how will we
do that.
3. PLAN:
The next step is to plan that how we will hire and relocate our staff and fulfilled the staffing
needs. Like the best store manager, head chef and head waiter of the best store can be relocate to
the new store so that they will due to their experience and skills can work efficiently and
effectively. Whereas the assistant manager of the store get promoted to store manager position of
the existing store so that he will be satisfied and work more deliberately. While we can also
check whether any waiting staff’s member and kitchen staff’s members is now capable enough to
be promoted to the head chef and head waiter position in existing store (because the head chef
and head waiter is already relocated to the new store). If there is no one who is capable enough to
 Recruitment and Selection for Store

get to be promoted on such a high rank so we will starts recruitment procedure for the hiring of
head chef, head waiter and assistant managers post. Also from every store we can get best
waiting staff and deli staff and kitchen staff for our new store. New hiring procedure should be
started for all of the stores either existing or new. Because hiring is the continuous process and
by hiring process we can get the possible fit for the store.
4. IMPLEMENTATION:
Proper implementation should be done. Proper training should be provided to the existing and
new hiring. Interviews should be done of all levels of employees for future hiring. Every step
should be evaluated properly and if still we are fail to run our new store then it means there is
some lacking in our HR planning so therefore we will starts the HRP procedure again

General Manager

Store Manager
 Recruitment and Selection for Store

Using Atkinson’s Flexible Firm model,

locate the required staff for the new
store in various sections justifying
your choice.
 Recruitment and Selection for Store

ORIGINS

This model was proposed by John Atkinson in 1984. He suggested that the structures of the
organization requires increase in plasticity in market which is fluctuating and in the competitive
and unpredictable business environment. He believes that flexible staffing arrangements will be
the answer of this volatility. This model suggests that we can meet our business needs
proactively through flexible arrangements of staffing.

INTRODUCTION

Two Groups:

This model divides organization into two groups distinctively.

1. The core group:

It consists of full time primary workers and internal workers. They are difficult to replace and
functionally flexible due to their knowledge, high level skills and skills.

2. The Peripheral group:

They are less skilled and less experienced. They are easily available in the labor market. They
can be easily sourced anytime for any heavy task period. They are also divided into two sub
groups: the first peripheral group consists of low skilled, part time and flexible workers and
second peripheral group consists of large volume of subcontractors, agency staff and
outsourcing. These individuals operates catering and cleaning. They are not the direct employees
of the organization but they are important part because of its functioning.
 Recruitment and Selection for Store

THE FLEXIBLE FIRM SOURCE: ATKINSON (1984)

Three Flexibilities

In addition to the two groups, Atkinson also highlights three different types of flexibility. These
are:

- Functional Flexibility:
It refers to the high level of skills that are needed in performing different tasks, as presented by
the core group of workers. It allows management to reposition core workers between multiple
tasks and work forces. Functional flexibility requires more flexible working hours, training
programs and reevaluation of value/ payment to the company.

- Numerical Flexibility:
It refers to the volume of the low skilled workers available in the market. It is applied on
peripheral workforce. It means that the employers can match the demand of labor with the
number of employees at the company who are under contract. This can be attained through
flexible methods of employment such as outsourcing, temporary workers, short-term contracts
and other means.

- Financial Flexibility:
It refers to the organization’s capability to adjust the pay (price) of labour in accordance with the
demand and supply of company’s workers. Financial flexibility also refers to the compensation
that is granted to the individuals at the time of the termination of their contracts. Hence, it is
supportive of and related to functional and numerical flexibility.
 Recruitment and Selection for Store

Two Dimensions

Atkinson also highlights two dimension in which we can apply flexibility:

- Flexibility in Employment:
It refers to the concept of labor market. In 1960’s employers found new and innovative ways to
make the composition and size of their workforce more flexible. These includes zero hours and
part time contracts, remote workers, sub-contracting and many more.

- Flexibility in Work:
It refers as the flexibility within the organization. It is useful in the discussions of work structures
such as flexible working times and group work and also it can be used for the implementation of
new technologies which allows more flexible process of production. These work structures and
technologies allow employees to quickly respond to the changes in the market within changing
their workforce’s composition.

Locating Required Staff for New Store Using Atkinson’s Flexible Firm Model

New stores requires following number of employees:

- A store manager:
We will put the store manager in core group. Because the functional flexibility of store manager
is higher. Store manager is the core of the store and is responsible for the success or failure of the
store.
- An assistant manager:
Assistant manager is also the part of core group because the kills and the expertise are higher. He
with the help of store manager can run the store smoothly and can provide proper training to the
team.
- A head waiter:
He is also the part of core group because his experience and knowledge about customer handing
is much higher than anyone in the store. He knows what the customer needs is and how to satisfy
it.
- A head chef:
He is also the part of core group. As he is the king of the kitchen and he knows what exactly
customers wants to eat. His expertise can be used to train the kitchen staff. He can unite the staff
and work as a team to achieve customer satisfaction.
- Kitchen staff (6 members)
They are less skilled and less experienced i.e. may be fresh or students who wants to be a chef.
So we put them in first peripheral group. They are easily available in labor market
 Recruitment and Selection for Store

- waiting staff (10 members)

They are the part of first peripheral group. As they are low in skills and flexible workers. They
can work in flexible working hour i.e. on weekends or on different shifts. They are available in
the labor market easily. They can also be the part of second peripheral because we can outsource
them or hire the waiting staff from the agencies.
- Deli staff (4 members)
They are contract based employees. They don’t needs high amount of qualifications and they are
low skilled employees. They are the part of second peripheral group. But their skills may be
furnished and can be move to first peripheral.
- Store staff (4 member)
They are low in skills, knowledge and expertise. They may be undergraduate students who wants
to finance their studies or may be someone who wants to some part time job. They are the part of
second peripheral group. Their working hours are fixed. They are also contract based employees.
- Cleaners (2 cleaners)
They are the part of second peripheral. They ae not the direct employees but they are hired to
perform specific tasks. They are easily available in the market.

Owner

Kitchen Staff, Waiting Staff and Deli staff

Clerks
Waiting Staff

- A Store Manager
- An Assistant
Manager
- A Head Waiter
- A Head Chef

Waiting staff, daily staff, store

staff and cleaners

WAITING STAFF
 Recruitment and Selection for Store

Draw up a Job Advertisements for the

Store Manager and for the Store Staff
 Recruitment and Selection for Store

and outline where you would place the

advertisements.

STORE MANAGER:
We are looking for the passionate, energetic and experienced store manager to join our team. As
we are expanding continuously, the store manager will run the the daily operations for one of our
cafes in Ireland.
Job Responsibilities:
As a CORE part of our team you will:
- Plot and formulate work schedules and allocates employees to specific duties.
- Provide training to all new hires.
- Welcoming smile and must provide outstanding services to our each and every customers
- Hire and train team members
- Supervise the employees who are responsible for keeping the operating records, taking
care of inventories and are engaged in sales work.
Qualifications and Skills:
- 3+ years of experience as an assistant manager or shift lead in relevant industry.
- Must be able to do multi task in a fast paced environment.
- Exceptional customer services and must have passion for enhancing customer experience
- Willing to work as a team with other staff
- Must have an ability to handle the miserable situation
- Must take decisions for the betterment of the team
- Enhance the sales and profit ratio of the store.
We Offer:
- Market compatible salary
 Recruitment and Selection for Store

- Healthcare benefits such as dental, medical and vision

- Opportunities for advancement and growth
- On-going training and development
- Paid vacation and personal days after qualifying period
ASSISTANT MANAGER:
We are looking for a difference maker who can create the ultimate experience for our customers.
We are searching for the assistant manager who is customer-centric leader and is ready to make a
difference.
Job Responsibilities:
As a CORE part of our team you will:
- Plot and formulate work schedules and allocates employees to specific duties.
- Provide training to all new hires.
- Welcoming smile and must provide outstanding services to our each and every customers
- Must be motivated to learn and grow
- Create a positive learning environment for all companions to improve the performance
- Enable to organize opening and closing duties including operational procedures and
policies
- Must be focused on attaining organizational goals
- Must be hard worker who can work in fast paced environment
- Must have the ability to perform work like lifting, bending, reaching and standing
- Keep the work area properly organized like neat and sanitary
- Must utilise operational tools to achieve operational excellence during working hours.
- Must take responsibility of all its actions
- Must be flexible to work in varied schedule which includes weekends and holidays
- Must be reliable and arrive on time
Qualifications and Skills:
- 2 years of experience as an assistant manager or customer service in relevant industry.
- Must be able to do multi task in a fast paced environment.
- Exceptional customer services and must have passion for enhancing customer experience
- Willing to work as a team with other staff
- Must have an ability to handle the miserable situation
- Must take decisions for the betterment of the team
- Enhance the sales and profit ratio of the store.
We Offer:
- Market compatible salary
- Healthcare benefits such as dental, medical and vision
- Opportunities for advancement and growth
- On-going training and development
- Paid vacation and personal days after qualifying period
HEAD WAITER:
 Recruitment and Selection for Store

We are looking for passionate and team player head waiter who not only facilitates the needs of
the store but also look after the staff operations. If you’re a dedicated hard worker then come and
join our team.
Job Responsibilities:
- Make sure that staff is working as a team and the needs of customers are met.
- Groom the staff and if there is a need the take action to rectify problems.
- Ensure cleanliness all over the time
- Ensure that the safety policies and procedures are properly implemented and report
directly to store manager about the accidents
- Protect the assets of the company and maintain the privacy
- Excellent interpersonal and communication skills is mandatory
- Create positive team spirit which can be used in achieving organization’s goals
Qualifications and Skills:
- 3 years of experience as an assistant manager or customer service in relevant industry.
- Must be able to do multi task in a fast paced environment.
- Must possess leadership skills and decision making skills
- Ability to work under pressure
- Ability to work full time and in flexible working hours

We Offer:
- Market compatible salary
- Attractive benefits packages
- Outstanding career boost up training programs
- Life assurance cover
HEAD CHEF:
We are looking for the head chef; the once who can make divine cuisines and mesmerise us via
his cooking skills. If you’re one of the best chef of the town then please come and join the best
store of the Ireland.
Job Responsibilities:
- The head chef is sole responsible for the overall operations for kitchen and back-of-
house.
- Helps in execution and implementation of policies and procedures
- Helps in hiring of staffs, training and purchasing of inventories
- Manages daily culinary operations
- Cultivate positive work relationship with team members, vendors and all management
levels.
Qualifications and Skills:
- Prior experience of 4 years as head chef
- Exceptional management skills
- Previous track record of coaching, developing and managing teams
- Strong interpersonal and communication skills
 Recruitment and Selection for Store

- Leadership and confidence skills

- Ability to manage multiple projects
- High level of flexibility needed
- Strong computer, POS and internet skills
- Highly organized
- Honest, courteous and responsible
- Highly ethical
We Offer:
- Bonus programs after meeting company goals
- Medical and dental coverage
- Meal discounts
- 2 packages of one week paid vacations per year
KITCHEN STAFF:
We are looking for the cooks to help us in creating great experience for our customers. If you
love to work in a fast paced and team focused environment then let’s get connected!
Job Responsibilities:
- Assist head chef in the overall operations for kitchen and back-of-house.
- Helps in execution and implementation of policies and procedures
- Helps in hiring of staffs, training and purchasing of inventories
- Manages daily culinary operations
- Cultivate positive work relationship with team members, vendors and all management
levels.
Qualifications and Skills:
- Prior experience of 2 years as chef is preferable
- Freshers are also encouraged to join us
- Flexible to work in any shift
- Exceptional management skills
- Strong interpersonal and communication skills
- Ability to manage multiple projects
- High level of flexibility needed
- Highly organized, honest, courteous and responsible
We Offer:
- Bonus programs after meeting company goals
- Medical and dental coverage
- Meal discounts
- 2 packages of one week paid vacations per year
WAITING STAFF:
We are the most reputable store chain of the Ireland. We are in operations for over 10 years and
all these years we are committed to deliver great experiences to our customers and that’s where
you come in
Job Responsibilities:
 Recruitment and Selection for Store

- Deliver meals and drinks to tables.

- Take proper order from customers
- If customer need any guide in the menu or in ordering process then you must provide
proper guideline to customers
- Clear tables and keep the place tidy and clean
- You’ll be train to prepare beverages and serve it to customers
Qualifications and Skills:
- Café experience is desirable
- Must have excellent focus on delivering customer services
- Strong verbal and written skills are required
- A multitasker who is people oriented too
- Always greet people happily and joyfully
We Offer:
- Salary will be competitive. And according to the experience
- Raise in the salary
- On the job training should be provided
- Award winning learning and developments programs.
- Career progression opportunities

DELI STAFF:
We are seeking for the deli staff for our store. The most suitable person who can assist in
performing duties of our store.
Job Responsibilities:
- Must provide excellent customer service
- Maintain cleanliness all the time.
- Must be a team player and able to attain the goals of the organization
- Must meet the expectations of predictable regular attendance
- He must know how to make different types of recipes
- Must have the knowledge about the food so that he will answer the customers correctly.
Qualifications and Skills:
- Strong verbal and written communication skills
- Must be a good listener
- Ability to act as a positive role model for the entire staff
- Ability to work as a team
- Ability to work in flexible working hours
- Can lift and move objects up to 30lbs if needed during working hours.
- Prior experience in relevant field is preferred
- Freshers and students are also encouraged to apply
- Minimum education is High School Diploma
We Offer:
- Salary will be competitive. And according to the experience
 Recruitment and Selection for Store

- Raise in the salary

- On the job training should be provided
STORE STAFF:
We are seeking for the store keeper who can managed all the operations in our store room. In this
job you’ll play a key role in proper handling of our stock including ordering, receiving and
managing inventories.
Job Responsibilities:
- Maintain records, receipts and withdrawals of the stockrooms.
- Proper inventory control
- Honest and willingness to work as a team
- Must report to the manager directly in case of any damage in the inventory
- Must be a team player and able to attain the goals of the organization
- Must meet the expectations of predictable regular attendance
- Must be flexible to work in different shifts
Qualifications and Skills:
- Minimum qualification: graduate
- Must maintain the ledgers and logs properly
- Proper verbal and written communication is required
- Must work as a team member
- Coordinate with the departments
We Offer:
- Salary will be competitive. And according to the experience
- Raise in the salary
- On the job training should be provided
- Career advancement courses will be offered
CLEANERS:
We are seeking for the cleaner who not only responsible for the spick and span of the store. Also
he must possessed basic knowledge about food and proper handling of chemical solutions and so
on. If he have certain basic knowledge then we will promise to rise him in the hierarchy of the
store.
Job Responsibilities:
- He is responsible that the store will be clean every time
- Remove the trash at the end of the working day
- Ensures that things are kept in the proper arrangement for next working day.
Qualifications and Skills:
- Must know how to handle cleaning solutions
- Must know how to remove certain types of stains and greases
- Food handling is another skill of cleaner
- No specific education is required for this job
We Offer:
 Recruitment and Selection for Store

- Salary will be competitive. And according to the experience

- Raise in the salary
- On the job training should be provided
POSTING JOB ADS
All these jobs ads are going to be posted on below following places:
1. Job portals websites such as indeed.com
2. Professional networks such as LinkedIn
3. Social networks such as Facebook groups and pages, twitter etc.
4. Job ad of cleaner, store staff, deli staff can be posted or hanged outside of the store

Based on the competencies identified

in the job ad, identify and justify three
competency based questions for each
interview
- A store manager
1- Give me an example of a time you reviewed a process to make it more efficient
2- Tell me about a time you had to fire someone. What was the reason and how did you do
it?
3- Recall a time you showed excellent customer service
- An assistant manager
1- If an important decision had to be made, but you couldn’t reach the manager, what would
you do?
2- Imagine there are too many customers on a particular day and employees are barely
managing to attend to all of them. Given that customer service standards are beginning to
slip, how would you handle this?
3- What would you do if an employee was underperforming?
4- If you had to attend to customers, the manager and a shipment at the same time, what
would you do?
- head chef
1- Are you a team player? Describe your usual role in a team-centered work environment?
Do you easily assume a leadership role?
2- Describe the relationship between back-of-the-house and front-of-the-house operations.
3- Are you able to work flexible hours?
4- Tell me about a difficult situation and how you handled it?
- A head waiter
1- Share an experience you had in dealing with a difficult person and how you handled the
situation.
2- Tell me how you organize, plan, and prioritize your work.
 Recruitment and Selection for Store

3- Share an example of a time you had to gather information from multiple sources. How
did you determine which information was relevant?
- Kitchen staff (6 members)
1- Tell me about your ability to work under pressure?
2- How important is cleanliness to you?
3- Have you ever made improvements to the kitchen flow before? What were they and how
did this benefit the kitchen?
- waiting staff (10 members)
1- Recall a time you handled a customer complaint. What was the situation and outcome?
2- Recall a time a team member wasn’t doing their share of the work. How did you handle
it?
3- What would you if your customer tried to combine some special offers that can’t be
combined?
- Deli staff (4 members)
1- Share an experience in which you effectively assisted kitchen staff.
2- Share an experience in which you prepared foods for cooking and serving by washing,
peeling, and/or cutting.
3- How do you balance cooperation with others and independent thinking? Share an
example. (Try to determine if the candidate has a cooperative attitude or is otherwise
good-natured.)
4- Share an experience in which you prepared a variety of foods according to specifications
by customers or supervisors.
- Storestaff (4 member)
1- What are your strengths and weaknesses when interacting with customers?
2- What makes you a great candidate for this particular job?
3- What type of merchandise have you had the most success selling?
- Cleaners (2 cleaners)
1- What are the most important duties when cleaning a bathroom?
2- How do you treat different materials like wood, marble or granite?
3- What’s the most frustrating task you have faced in your previous positions?
4- Have you ever seen a co-worker stealing? What did you do?
 Recruitment and Selection for Store

Outline any other selection

technique(s) that you consider useful
for the
Assistant Manager and/or for the
Store Staff and briefly discuss why you
think they have merit.

Psychometric testing

A range of attributes are best tested through psychometric testing. This term is often confusing, but in
essence, means that a 'mental measure' is used. Therefore, psychometric testing covers ability testing,
aptitude testing and personality profiling.

Ability and aptitude tests

The term 'ability tests' is used broadly and in this context will encompass aptitude tests too. Ability tests
may cover a range of areas including:

General intelligence;

Verbal ability;

Numerical ability;

Spatial ability;

Clerical ability;
 Recruitment and Selection for Store

Diagrammatical ability;

Mechanical ability;

Sensory and motor abilities.

Personality profiling

An individual's personality may affect their suitability for some posts. However, personality profiling
does not have a 'right' or 'wrong' answer and individuals may be sifted through identifying particular
behaviours that are better suited to the job than others. It is therefore important for those undertaking
the selection process to be clear on the characteristics required to perform well in the job.

Presentations

Presentations are frequently used as a selection tool, particularly in senior jobs. The applicant is
provided with a topic and given a time-frame to deliver a presentation on that topic. In some
organisations the presentation topic is sent with the interview confirmation. It is now often given to
applicants on the day of the interview and the applicant has a set period to prepare the presentation
before the interview.