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Basics of CTLM and Its Architecture

Basics

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112 views

Basics of CTLM and Its Architecture

Basics

Uploaded by

jatin
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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You are on page 1/ 22

Making the Most of BMC

Control-M and Self Service


Jack Diamond – Head of IT Services, Sky TV
Steve Anderson – Batch Operations Manager, Sky TV

October 2014

1 © Copyright 2/19/2015 BMC Software, Inc


Introductions

Jack Diamond Steve Anderson


Head of IT Services, TV Batch Operations Manager, TV

2 © Copyright 2/19/2015 BMC Software, Inc


About TV

• is Britain and Ireland’s leading home entertainment and


communications provider
• Launched in 1989 as satellite TV company
• Expanded into Broadband and Telephony market in 2006
• Today Sky is a valued part of life in approx 40% of homes in UK & ROI
• Acquisition of Sky Italia and Sky Deutschland creating bigger headroom for
growth

3 © Copyright 2/19/2015 BMC Software, Inc


4 © Copyright 2/19/2015 BMC Software, Inc
Our Control-M Journey at

5 © Copyright 2/19/2015 BMC Software, Inc


Milestones in Our Control-M Journey

Forecast and Self Service and


Control-M Advanced File Transfer
Business Objects Batch Impact Manager
introduced at Sky (AFT) implemented
plugin implemented Implemented

1998 2004 2006 2011 2013 2014 2014 2014

Control-M V8.0 Control-M for Hadoop


Upgrade to Upgrade to
implemented in sandbox and Business Process
Control-M 6.1.01 Control-M V7.0
and training environments Integration Suite
implemented

6 © Copyright 2/19/2015 BMC Software, Inc


What Does Control-M Look Like at Today?

• 6 Control-M servers, 3 EM’s, 1.5k


agents

• Control-M manages > 70


Applications and Technologies

• 180k job submissions each day

• Managed by a team of 20 people

7 © Copyright 2/19/2015 BMC Software, Inc


Control-M is Weaved into the Fabric of
Some of the Business Functions

Executive Customer Broadcast


Financial Broadband &
Reporting Billing Platform Customer
Data Customer Telephony
Management
Transfers Intelligence

Some of the Technologies


Big Data
(Hadoop)
AFT File Big Data
Java Netbackup
AFT File Transfers (Hadoop)
People Oracle Transfers Business MQ
Soft Objects

8 © Copyright 2/19/2015 BMC Software, Inc


Control-M Self Service
Changing our Customers World at

9 © Copyright 2/19/2015 BMC Software, Inc


Why Control-M Self Service?
• Customers were asking for visibility of their batch services
• Control-M was a “black box”

• System Updates
• Data File • Reports
• System
Parameter
Input Output • Data File
• E-mail
• User Action • Log file

Control-M

• Customers spent a lot of time contacting the Operations Team


• In-house solutions had a development overhead
10 © Copyright 2/19/2015 BMC Software, Inc
Control-M Self Service - Implementation
• Implemented April 2014

• 160+ services being managed via Self


Service & BIM, across 30 different
Business and Technology areas

• Phase I of rollout was the quick wins

• Phase II of rollout ongoing

11 © Copyright 2/19/2015 BMC Software, Inc


Control-M Self Service – The Benefits for our Customers

• Customers manage batch services at anytime


from anywhere

• Reduction in time consuming low level


customer queries

• Simple, intuitive, modern user interface. No


scheduling tool knowledge required

• Quick time to value


12 © Copyright 2/19/2015 BMC Software, Inc
What our Customers are Saying about Control-M Self Service

“Self Service has transformed


the way that I interact with my “Self Service has opened up a
batch services. Quite simply, whole new world for me and my
simple! I felt comfortable from team. The dashboard view is
the very first minute I used it. used every day. I regularly check
Plus it looks great!” the status of our customer billing
“Self Service is the automation from home in the evening on my
tool that we have been waiting iPhone or iPad. It provides me
Torquill Pagdin
for. At last we have a window with reassurance that we are
EDM Team Leader
into the world of Control-M. hitting our SLA’s”
Sky TV
Fantastic!”

Dave Laing Gillian Glass


Customer Billing Team Leader, Operational Finance Manager,
Sky TV Sky TV

13 © Copyright 2/19/2015 BMC Software, Inc


Control-M Batch Impact Manager – Our Virtual Computer Op!

• Enables batch management from a


service level

• Provides proactive monitoring

• Monitors SLA progress

• Identifies root cause of SLA


breaches

14 © Copyright 2/19/2015 BMC Software, Inc


Control-M Case Studies
Automation Solutions to our Business Challenges

15 © Copyright 2/19/2015 BMC Software, Inc


Control-M Case Studies

• Control-M used to replace in-house Scheduling Tool

• Sky Bet Online Gambling

• Implementation of Business Objects plugin for Control-M

16 © Copyright 2/19/2015 BMC Software, Inc


Current Initiatives and Future Plans

17 © Copyright 2/19/2015 BMC Software, Inc


Current Initiatives
• Control-M for Hadoop plugin
• Business Process Integration Suite implementation
• Expansion of Control-M into new business areas

Future Plans
• Control-M V8.0 or V9.0 Upgrade
• Control-M Workload Change Manager trial

18 © Copyright 2/19/2015 BMC Software, Inc


Key Points to Take Away

19 © Copyright 2/19/2015 BMC Software, Inc


Key Points to Take Away

• Over the past 16 years BMC Control-M has proven to be critical to the
success of Sky’s business
• Control-M is “woven into the fabric” of what we do at Sky
• Control-M Self Service has “changed our customers world” by
transforming interactions with workload automation services
• Sky & BMC's relationship is a happening place - watch this space, the
future is exciting!

20 © Copyright 2/19/2015 BMC Software, Inc


Q&A

21 © Copyright 2/19/2015 BMC Software, Inc


Thank You
From Jack and Steve

22 © Copyright 2/19/2015 BMC Software, Inc

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