Voice Logger: Xtend

Xtend Voice Logger ®
ISDN PRI
An ISO 9001:2015 & 14001:2015 Certified Company
Xtend Voice Logger for ISDN PRI is a USB based, easy to install, multi-line voice recording solution that can be used
to record telephone calls on ISDN PRI Digital Trunk lines. The built-in tap splitter eliminates the need for complex
cabling and the USB powered external unit enables a quick and easy voice logger installation. All 30 telephone
channels of the PRI can be recorded in stereo or mono audio formats.
Call recording helps in improving customer service by enabling your managerial staff and supervisors to review
actual telephone conversations, allowing you to address customer issues quickly and fairly. Voice logs can also be
used to implement personnel performance reviews, perform self-appraisal and train customer support staff to
handle calls in difficult situations. The presence of voice logs also ensures that records are maintained for resolving
customer grievances and disputes.
Xtend Voice Logger logs complete call details including Caller ID, Called ID, call duration, time of call, time to pickup
and the both-sides audio of the telephone conversation. Quick connection to the ISDN PRI line and EPABX along
with the plug and play USB connectivity completely eliminates the requirement to open up the computer cabinet and
insert PCI/PCIe Cards.
The product is fully cascadable and it is possible to mix and match Xtend Voice Logger for ISDN PRI Lines together
with Xtend Voice Logger for Analog, Digital Extension and VoIP Lines. The software will present a unified browser
interface for accessing all connected devices. Unique features present in the product include stereo recording of
ISDN PRI line, client popup software that enables call information to pop up on any agent PC, integration capability
with any CRM software, integration of call records with PBX SMDR output (optional), remote audio live snoop
capability and a browser-based user interface that enables remote access from any PC on the network.
Salient Features
Supports ISDN PRI on E1 trunks Powerful search and reporting
Easy to install on PC/Laptop Advanced audio player
State-of-the-art USB powered device Backup/archiving capability
Eliminates the requirement for a PCI/PCIe slot Phonebook and call statistics
Built-in tap splitter for easy cabling Multi-user login facility
Cascadable to combine multiple units Audio compression capability
Stereo audio logs of all calls Export of audio files to MP3/PCM/GSM
Browser-based user interface SMDR integration (optional)
Connection Diagram
Xtend Voice Logger Minimum System Requirements
Operating System (32/64-bit) : Windows Server 2008/2012/2016
Windows 7/8/8.1/10
Browser : Internet Explorer 6.0 or above
Processor Speed : Dual Core or higher
Memory : 2 GB or above
Hard Disk Space : 500 MB for software installation
1 GB approx. for 175 hrs of recording
Note: The specification mentioned here is for recording a single port and this shall vary with the
ISDN PRI Line increase in number of ports.
EPABX
Stereo audio logs of all calls

All telephone conversations are recorded in stereo
and stored in the industry standard wave format.
Compression levels can be defined to enable storage of
large volumes of audio data in compressed format.
Audio can also be exported as MP3/PCM/GSM files.
Browser-based user interface
The easy-to-use browser-based user interface makes it
easy to administer the Voice Logging System from any
part of the world. Supporting multiple user access
levels, the user interface helps supervisors, managers
and top-level executives to review logged conversations,
search and locate records and generate reports for
further analysis. quickly located at a later date. In addition, notes can be
added for each call record and can be retrieved at a later
Logs complete call details date via the search interface.
Every call whether incoming or outgoing is logged in the
Voice Logger. Each record consists of complete call
Advanced audio player
details like date, time, duration of the call, Caller ID etc. ActiveX-based audio player enables one to select, play
and analyse the recorded audio. Advanced capabilities
Powerful search and reporting of the player include AGC, DTMF muting and loop play
Use the powerful filter search capability to locate functionality.
specific records. Use the reporting capability to quickly
view call reports for a specific time period. Export search
Phonebook and call statistics
results to folder, .zip or Excel format for further analysis. An inbuilt address book enables one to store name and
Monitor live call status and snoop live calls. address details into the system. All searches, reports
and popups can be configured to utilise the information in
Call record commenting and tagging the address book. Statistics related to calls on trunk-
Use the built-in tags or customise your own tags and wise basis during any specific time period can be viewed
assign to specific call records so that records can be in report / graphic form.
Features and screenshots shown here may vary depending on the latest software release.
Xtend Technologies (P) Ltd.

Blue Hill, Kalathiparambil Cross Road, Ernakulam South, Kochi-682016, Kerala, India,
Phone: +91-484-2378008, +91-9388686080, E-mail: sales@xtendtech.com, Web: www.xtendtech.com
Regional Office for South East Asia: Regional Office for Middle East:
Xtend Technologies Pte Ltd. Xtend Technologies LLC
21, Bukit Batok Crescent, #13-76, Wcega Tower, Singapore-658065, P.O. Box No. 83939, M-10, Shaikh Hilal Al Nehayan Bldg.,
Phone: +65-67797972, E-mail: sales@xtendtech.com.sg, Hor Al Anz, Dubai, UAE, Phone: +971-4-2545081,
Web: www.xtendtech.com.sg E-mail: sales@xtendtech.ae, Web: www.xtendtech.ae
54345-10

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Xtend Voice Logger ®

Stereo audio logs of all calls

Xtend Technologies (P) Ltd.

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