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Paytm Questionnaire

This document contains a marketing research questionnaire about perceptions of educational institutions regarding the Paytm payment gateway. The questionnaire is divided into three parts. Part I collects information about the educational institution and their current payment methods. Part II contains statements to be rated on a 5-point agreement scale regarding manual and digital payment systems. Part III is for additional remarks. The goal is to help Paytm promote and improve its brand by understanding student payment needs.

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Lipika Mohanta
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2K views

Paytm Questionnaire

This document contains a marketing research questionnaire about perceptions of educational institutions regarding the Paytm payment gateway. The questionnaire is divided into three parts. Part I collects information about the educational institution and their current payment methods. Part II contains statements to be rated on a 5-point agreement scale regarding manual and digital payment systems. Part III is for additional remarks. The goal is to help Paytm promote and improve its brand by understanding student payment needs.

Uploaded by

Lipika Mohanta
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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MARKETING RESEARCH QUESTIONNAIRE

This study is being conducted by, Sachin Mahalik student of Biju Patnaik Institute of IT &
Management Studies as a part of the marketing research assignment. This is a questionnaire
survey about “A study on perception of educational institute on Paytm”.

This study is intended for educational purpose and is done to help paytm promote & improve its
brand.

_____________________________________________________________________________

PART I :
In this section we will ask concerning the educational institution on application of Paytm in
their daily life.

1. Name of the Institute: ____________________________________________________

2. Type of Ownership :

(a) Private
(b) State
(c) Municipality
(d) Joint municipal board
(e) others

3. Strength of the Institute :___________________

4. Turnover of the Institute :__________________

5. Do you have the knowledge of any payment gateway:

(a) YES
(b) NO

IF YES:

(a) Google pay


(b) Phone pay
(c) Paytm
(d) Freecharge
(e) Others _________________________________
6. Do you use any payment gateway :

(a) YES
(b) NO

IF YES:

(a) Hdfc payment gateway


(b) Google pay
(c) Phone pay
(d) Paytm
(e) Freecharge

7. Are you interested for any payment gateway :

(a) YES
(b) NO

8. Do you think paytm payment gateway can solve students payment system :

(a) YES
(b) NO

PART II:
Answer the following questions using 5 point scale.
1. Manual payment system is hassle-free :

(a) Strongly disagree


(b) Disagree
(c) Neutral
(d) Agree
(e) Strongly agree
2. Our employees are technically skilled :

(a) Strongly disagree


(b) Disagree
(c) Neutral
(d) Agree
(e) Strongly agree

3. Students are accustomed about manual payment :

(a) Strongly disagree


(b) Disagree
(c) Neutral
(d) Agree
(e) Strongly agree

4. Digital system suffers from link failure :

(a) Strongly disagree


(b) Disagree
(c) Neutral
(d) Agree
(e) Strongly agree

5. Digital system suffers from electric failure :

(a) Strongly disagree


(b) Disagree
(c) Neutral
(d) Agree
(e) Strongly agree

6. Payment gateway not giving prompt services :

(a) Strongly disagree


(b) Disagree
(c) Neutral
(d) Agree
(e) Strongly agree
7. Digital transactions is less critical :

(a) Strongly disagree


(b) Disagree
(c) Neutral
(d) Agree
(e) Strongly agree

8. No burden of exchange :

(a) Strongly disagree


(b) Disagree
(c) Neutral
(d) Agree
(e) Strongly agree

9. A good return (cashback) will get through digital transaction :

(a) Strongly disagree


(b) Disagree
(c) Neutral
(d) Agree
(e) Strongly agree

10. Easy receipt :

(a) Strongly disagree


(b) Disagree
(c) Neutral
(d) Agree
(e) Strongly agree
PART III

REMARK :

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