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Tutorial - Remote Access To HP

Remote Access to HP is HP's virtual private network (VPN) solution that allows employees to securely connect to the HP network remotely. Authentication is performed using a Class-A DigitalBadge stored on an ActivKey or ActivCard. The guide outlines the prerequisites for remote access, how to connect to the HP network using the Remote Access to HP software, and how to troubleshoot connection issues using the Connection Assistant tool.

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Sonu Walia
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146 views

Tutorial - Remote Access To HP

Remote Access to HP is HP's virtual private network (VPN) solution that allows employees to securely connect to the HP network remotely. Authentication is performed using a Class-A DigitalBadge stored on an ActivKey or ActivCard. The guide outlines the prerequisites for remote access, how to connect to the HP network using the Remote Access to HP software, and how to troubleshoot connection issues using the Connection Assistant tool.

Uploaded by

Sonu Walia
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Remote Access to HP

Quick Set up Guide


What is Remote Access to HP?

Remote Access To HP is the preferred virtual private network (VPN) solution for employees to connect remotely to the
HP network. Authentication is performed by using Class-A DigitalBadge.

Remote Access to HP Prerequisites

1. Requires approved Employee Remote Access account (How do I apply?)

2. Requires Activkey or ActivCard (How do I apply?)

3. Requires valid DigitalBadge for authentication (How do I get a DigitalBadge?)

Connecting to the HP network

1. Insert your ActivKey or ActivCard (this is where your Class-A Digital Badge is stored)

2. Double click -> Remote Access to HP Network icon located on your desktop.

Or, go to Start -> Connect To -> Click Remote Access to HP Network

3. The first time you run Remote Access to HP you will be prompted to select VPN destination. For optimum
remote access performance, select the regional gateway closest to you.
To change the VPN destination:

Double-click -> Remote Access to HP Network icon located on your desktop -> click Properties
Select a VPN destination from the drop down list (see image above)

4. Click on the Connect button

5. Enter the pin for your ActivKey or ActivCard.


6. Once connected, the connection icon will appear in the task bar, which is usually located in the lower right-hand
corner of your screen near your system clock.

Disconnecting from the HP network

Right-click on the Remote Access to HP Network icon on the desktop. Select Disconnect.

Need help connecting?

If you are having trouble connecting, the first step is to check if you have a good ISP connection by trying to access an
Internet portal using your browser (e.g. http ://www.google.com)

Second step is to use Connection Assistant built into Remote Access to HP to help you troubleshoot further.

1. Double-click the Remote Access to HP Network icon located on your desktop


2. Click the Troubleshoot button
3. Connection Assistant will perform several connectivity checks and report the results to you. Follow the
instructions provided and leave the Connection Assistant running.

If you are able to connect after the first series of checks, you may close the Connection Assistant.
If you are still unable to connect, return to the Connection Assistant and press the Next button. Connection Assistant
will perform additional diagnostics.

Check your DigitalBadge

o If Connection Assistant detects a problem with your DigitalBadge, you will be directed to the DigitalBadge
website and receive instructions for testing the validity of your Class-A DigitalBadge certificate and private
key installed on your ActivKey / ActivCard. If necessary, go to https://digitalbadge.external.hp.com to get a
new Class-A DigitalBadge.

o Once the validity check is passed, close the DigitalBadge web page, close the Connection Assistant and try
to connect again.

Check Help & FAQs

o If you still cannot connect, click on the Help button and reference the FAQs which provide solutions to most
common problems.

Get IT @hp - your gateway to IT services


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