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Business Etiquette - Training Plan

This document outlines a business etiquette training workshop that covers important topics like setting expectations, enhancing verbal communication, email etiquette, telephone etiquette, and concluding with a recap of key takeaways. The workshop consists of 5 modules using methods like icebreaker activities, instructor-led discussions, facilitator-led discussions, quizzes, role plays, and videos to help participants understand proper business communication techniques.

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Shailendra CreditOne
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255 views4 pages

Business Etiquette - Training Plan

This document outlines a business etiquette training workshop that covers important topics like setting expectations, enhancing verbal communication, email etiquette, telephone etiquette, and concluding with a recap of key takeaways. The workshop consists of 5 modules using methods like icebreaker activities, instructor-led discussions, facilitator-led discussions, quizzes, role plays, and videos to help participants understand proper business communication techniques.

Uploaded by

Shailendra CreditOne
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as XLSX, PDF, TXT or read online on Scribd
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Business Etiquette

SI # Module Title Sessions Session Objective Methodology

This session is geared


towards setting the
stage for the
workshop, the tone
and objectives.
Setting the Stage,
1 Introduction Icebreaker activities Activity
Expectation Setting are included to
familiarise the
participants with each
other and the
facilitator.

Participants are made


to understand the
Enhancing Verbal need to use powerful, Instructor Led
2 Office Communication Aspects of definite language Discussion, Activity
Communication while speaking to one
another.

The common mistakes


E mail Etiquette and that one makes while Facilitator Led
3 E Mail Writing writing an e mail and Discussion, Quiz,
Common errors how to compose a Handout Sheet*
professional e mail.

Basic etiquette that


Answering and needs to be borne in Facilitator Led
4 Telephone Etiquette making business Discussion, Role Play,
mind and the mistakes Activity Sheet*,
calls Video*
that one makes.

Reviewing the key Facilitator Led


5 Conclusion Recap takeaways of the Discussion
session.
* Use of Handout Sheet, Activity Sheet, Video
Duration (In
Minutes)

10

60

90

70

10

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