Scribd Logo
Upload

Welcome to Scribd!

  • 40 views

    M - C - S. Project 1 PDF

    Uploaded by

    john
    This document contains Flipkart's key performance indicators for measuring customer satisfaction, quality of service, company profitability, budgetary control, financial performance, learning, and continuous improvement. It lists metrics such as customer retention rate, average per ticket cost, customer loyalty, competitive pricing, feedback from guests, net profit margin, operating profit margin, meeting targets efficiently, adhering to the budget, and building a culture of innovation.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    M - C - S. Project 1 PDF

    Uploaded by

    john
    40 views1 page
    This document contains Flipkart's key performance indicators for measuring customer satisfaction, quality of service, company profitability, budgetary control, financial performance, learning, and continuous improvement. It lists metrics such as customer retention rate, average per ticket cost, customer loyalty, competitive pricing, feedback from guests, net profit margin, operating profit margin, meeting targets efficiently, adhering to the budget, and building a culture of innovation.

    Original Title

    M_C_S. Project 1.pdf

    Copyright

    © © All Rights Reserved

    Available Formats

    PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    This document contains Flipkart's key performance indicators for measuring customer satisfaction, quality of service, company profitability, budgetary control, financial performance, learning, and continuous improvement. It lists metrics such as customer retention rate, average per ticket cost, customer loyalty, competitive pricing, feedback from guests, net profit margin, operating profit margin, meeting targets efficiently, adhering to the budget, and building a culture of innovation.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    40 views1 page

    M - C - S. Project 1 PDF

    Uploaded by

    john
    This document contains Flipkart's key performance indicators for measuring customer satisfaction, quality of service, company profitability, budgetary control, financial performance, learning, and continuous improvement. It lists metrics such as customer retention rate, average per ticket cost, customer loyalty, competitive pricing, feedback from guests, net profit margin, operating profit margin, meeting targets efficiently, adhering to the budget, and building a culture of innovation.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    You are on page 1of 1

    BSC of Flipkart Customer

    Chaitanya Joshi Indicator Performance Measures


    MMS Finance 014 Customer satisfaction Customer retention rate
    Average per ticket cost
    Customer loyalty
    Competitive pricing
    Customer network Improve websites and
    apps
    Quality of Service Feedback from guests Internal
    High Quality service
    Indicator Performance Measures
    Finance Objective & Vision Meeting targets
    Indicator Performance Measures efficiently
    Internal Auditing
    Company profitability Net profit Margin Adhering to the budget
    Operating profit Margin Individual goals with
    Flipkart company goals
    Budgetary control Optimize revenue &
    expenses Strategy Operational efficiency Various Cost to Revenue
    ratio
    Financial performance Return on Investment Stock turnover ratio
    Return on Capital Year on year expenditure
    Employed ratios
    Debt repayment Lead time
    Wastage/ Normal Loss/
    Learning Abnormal Loss
    Indicator Performance Measures Service delivery Reduce delivery time
    Innovation Build a culture that
    encourages innovation
    Employee Engagement Nurture high performing
    employees
    Continuous Continuously improve
    Improvement skills & competence

    You might also like

    pFad - Phonifier reborn

    Pfad - The Proxy pFad of © 2024 Garber Painting. All rights reserved.

    Note: This service is not intended for secure transactions such as banking, social media, email, or purchasing. Use at your own risk. We assume no liability whatsoever for broken pages.


    Alternative Proxies:

    Alternative Proxy

    pFad Proxy

    pFad v3 Proxy

    pFad v4 Proxy