28.4.2016. Audible.

com ­ Fraud, Review 186327 | Complaints Board

Audible.com
Audible Contacts & Informations

Posted:     Aspiecelia

Fraud
Complaint Rating:

Contact information: 
Audible.com 
United States 
audible.com 

I had canceled my visa debit card. I then noticed a charge on my account from Audible.com. I checked my account on their website and
they had the new visa debit card which I had never given them. I called and they said they did not know how they got it. Two days later
they called and told me they have a contract with Visa and other card companies to receive the new card #s of customers who cancel
their cards. They actually told me Visa was providing the service to me. I called Wells Fargo who said they do not give out new numbers
and do not believe Visa could have. I called Visa and got an of�좻ce in Panama. When I asked for the phone # for corporate headquarters
they said they don't have phones there. Unbelievable. I canceled that card and told Wells Fargo not to charge anything else on the card,
but another unauthorized charge appeared. I called the bank 4 times, got put on hold, hung up on, etc. I then went to the bank and they
told me the only thing I could do was call the 1-800 #. At this point I became an evil bitch woman. I called the attorney general's of�좻ce
and will �좻le complaints about the whole bunch. Audible.com took my account web page down, hmmm, something to hide?

 Comments (32)  United States  Books

Was the above complaint useful?    Yes     No 0 28

More Audible.com Complaints & Reviews

 Audible ­ Monthly Charges on cc $14.95 [6]
 Audible.com ­ They suck! [7]
 Audible.com ­ Won't let me cancel ­ keeps billing
 Audible.com ­ Impossible to cancel subscription, double billing
 Audible ­ Credit Card Fraud [2]
 Audible ­ I had no idea I was a member!
 Audible ­ Scam, ripoff, unethical
 Audible ­ Charges to credit card
 Audible ­ fraud
 Audible.com ­ Recurring 14.95 Charges

Comments Sort by:  Date | Rating

  9th of Jul, 2009 by    AudibleIsDisgusting    +2 Votes

My identity was stolen while doing online shopping March 2009--my credit card company was nice enough to recover all the charges,
however to this day, even after canceling my card 3 times and getting a new number, Audible's recurring charges are still showing up.
On a monthly basis, I'm �좻lling out af�좻davits to my credit card company to have these monthly fees recovered, and Audible refuses to
stop charging me no matter how many times they are contacted. This behavior is sick and disgusting for a business, especially since I
never subscribed for there services in the �좻rst place.
! Report Spam

  21st of Apr, 2010 by    Audible.com is a rip off    +1 Votes

They ripped me off too. I canceled my subscription and they billed me two times more. The subsequent billing happened to be linked to
a closed checking account, so consequently I was charged overdraft fees by my bank. I called and �좻nally ahold of someone who would
listen and she agreed that the charges were erroneous and that the charges would stop. I said that audible owes me the overdraft fees
as well, she sent it onto her bosses in New Jersey and they never responded. To this day Akiba Stewart has tried and tried to help, but

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28.4.2016. Audible.com ­ Fraud, Review 186327 | Complaints Board

the bosses will not refund my money. I am going to Tweet and Face book about this rip off company till the day I die. Look for my new
blog I am creating just to tell everyone about this rip-off company!
Audible.com is like all the big banks and auto companies that have screwed the tax-payer and them asked for help, they rip-us -off and
we have to stand up for ourselves!! this is bull@###$
! Report Spam

  17th of Feb, 2011 by    Audible.com Must Be Stopped    +1 Votes

this is a fabulous post and just saved me the time and frustration of going through these exact same steps. I'm out for these MF's
throats over this unbelievable fraud. PLEASE PLEASE join me. I just created a facebook page
http://www.facebook.com/pages/Audiblecom-Must-Be-Stopped/126942910711562?sk=wall... />
Please tell everyone. We need to shut these people down and get our money back. LET'S GO!! I'm so �좻red up about this shameless fraud.
The advertise on The MOTH podcast, one of my favorite things as well as many other places.
! Report Spam

  14th of Mar, 2011 by    BobLewis    0 Votes

I consider myself internet savy and wise to rip-offs; to the point of being cynical. That said; I was offered a free audio book from
audible.com. I bit, and got ripped off for a recurring charge of $14.95. I do not recall giving them my bank info. but now i must close my
bank account and change all my direct deposit and debit numbers with several companies while stiil leaving this account open with
money in it as not to get into trouble myself for insuf�좻cient fund.
To paraphrase Vito Corleone:" A man with a website can steal more than a man with a gun." We need to start jailing these SOBs.
! Report Spam

  14th of Mar, 2011 by    vector006    0 Votes

I just discovered a recurring $14.95 charge on my card over the last 3 months, and I immediately called my bank and had my card
canceled because i thought someone had stolen my card number. I just called Audible and they willingly reversed the last 3 months of
charges to my account $14.95. They said I should see the refund in 3-5 days. I asked them if it would be a problem to deposit it into the
account because I had cancelled my card, and they said no, they would link to the bank account number associated with the card. So
this implies they can bypass your card number and take directly from your bank, kinda scary IMO. But thankfully the guy had no
problem refunding the money, i suggest you call them 1-888-283-5051
! Report Spam

  27th of Jan, 2012 by    Find another bank    0 Votes

I just had the same thing happen to me, a charge of $14.95 on my Visa credit card account. I do not know how they got my CC number. I
did call them and they said they would remove the charge. From what I'm reading here I question if they are really going to credit this
$14.95. The only way that I can �좻gure out how they got my CC number is through Amazon whom I have an account with for the Kindle
Fire. Amazon has the Audible .com apps in their App store, and this is the only way I can see how they got my CC Number. I am going to
investigate this further and report back, if Amazon is responsible, I suggest all of you do the same if you have and account with
Amazon. Credit Card fraud is a serious offense and Audible.com needs to reveal how they are getting our credit card numbers!!
! Report Spam

  5th of Jun, 2012 by    Jennifer Grainger    +1 Votes

I too experienced this, and more importantly, I also have had $700 taken out of my account in debit card fraud. I live in Alabama, and all
7 of the $100 charges have come from New Jersey... which just so happens to be where audible is based out of and charging me
unmerited monthly bills from. I never lost my card, and only gave the information to audible and now someone has made a replica.

Be careful, they will rob you blind!

! Report Spam

  8th of Jun, 2012 by    baibeiye    0 Votes

Audible.com is de�좻nitely a fraud company. They charge me my card for 3 times for no reason. I have never done any business with this
company. I called my bank and they are fraud investigating it. To me, I have to change a new card and pay my old card by mail.
! Report Spam

  11th of Jun, 2012 by    ciara343    0 Votes

I just received a 14.95 charge on my bank card. have no idea where they got my # but I called the bank and reported a fraud charge. I do
not even own a ereader of any type and I have not ever EVER done business with this company audible.com. I have done business with
amazon many times so I wonder if they got the # from them.
! Report Spam

0 Votes
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28.4.2016. Audible.com ­ Fraud, Review 186327 | Complaints Board
  27th of Jun, 2012 by    WTFSCAM!!!    0 Votes

On May 29, 2012 AUDIBLE.COM charged my debit card for $7.49, the funny thing is I don't have an account at AUDIBLE.COM so I called
my bank and told them about the fraudulent transaction. My bank returned my money, cancelled my debit card and they sent me a new
card, but then On June 26, 2012 AUDIBLE.COM charged me again for $7.49 and I said to myself WTF!!! so this time I called AUDIBLE.COM
and told them that I do not have an account on them and the representative asked me for my email address, but i just told him that I
don't have an account on them, so then he asked for my debit card number and I told him that I don't remember my debit card number
because I already destroyed it because I got a new one. Then he asked for my new debit card number, so out of curiosity I gave him my
debit card number and he put me on hold to check the account on that debit card. Few minutes later he's back and said that he found
the account... WTF!!! He also said the name on the account and guess what.. it's my name WTF!!! I told him I don't have an account on
them and he gladly refunded my money and closed "my account" The question is how did they managed to get my new debit card
number? F AUDIBLE.SCAM
! Report Spam

  21st of Aug, 2012 by    More bad news about Audible    +1 Votes

I joined Audible.com's Gold Membership Plan so I could get 30% discount on titles. This plan costs $14.95US per month. The reality is
you don't get any discount at all. When you become a member they inᣈ䙋ate the price and then give a phony discount so you end up
paying the same amount as a non-member pays. Anyone can check the veracity of my complaint by comparing the prices with
someone who is not a member. I've sent several emails asking for an explanation, so far no response. I have cancelled my membership
but will now have to carefully check my bank statement each month to see if I too am being overcharged.
! Report Spam

  11th of Dec, 2012 by    MicheleMM    0 Votes

On March 2011 I bought an audio book for my son on AUDIBLE.com, since then they have been charging me 14euros a month for a plan
which I never asked> I did not realized straigh away and when I did I went on their website and tried to cancel the whole thing. but
they are still charging me. What can I do? I live in France...
! Report Spam

  10th of Jan, 2013 by    wayne boogie    0 Votes

my wife used amazon.com and thats where audible got my cc number from. i tried talking to them and they lady tried to belittle me
and make me think she signed up for them. its been months since she used amazon. she waited almost a year for the book and months
later i �좻nd that same 14.95 on my account. the lady even asked for email addresses to try and locate the accont. amazon i feel are
crooked as well or naive. either way incompetent. im calling tommorow to get my money. we work too hard to overlook stuff like this or
we wouldnt be on here making complaints
! Report Spam

  27th of Jun, 2013 by    PrernaShukla    0 Votes

I had a similar Experience with audible, I was never subscribed for any plan yet I was charged 3 times. I raised a complaint also but
none of the customer care representative bothered to revert. I feel Audible is scamming and fooling people.
! Report Spam

  23rd of Jan, 2014 by    robyn48    0 Votes

I also got charged on my credit card when I have no recollection of signing up with Audible. I called their number tonight and the
customer servoce person was quite courteous and agreed to cancel my account and refund one months charge. She sent me an email
con�좻rming this, so at least I have proof that they have agreed to reverse the charge. She told me that their company is owned by
Amazon.
! Report Spam

  25th of Jan, 2014 by    LBGirl    0 Votes

Audible.com just charged me 14.95 and I don't remember going on there at all. If they don't reply to my email. Oooo are they in for it. >:(
! Report Spam

  27th of Apr, 2014 by    Bear Stearns    0 Votes

Never heard or shopped with Audible before, I had to close my last credit card with Wells Fargo because of Audible charges.
Create an I have
account or Sign In

since removed my credit card information from Amazon.com

Business or product name... SUBMIT A COMPLAINT

Now, within a couple of months, there is another charge again from Audible. This is extreme fraud.

I don't usually keep my credit card details online. At the moment, I only hold my credit card information with Netᣈ䙋ix.

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28.4.2016. Audible.com ­ Fraud, Review 186327 | Complaints Board

Is anyone else with recurring charges from Audible also with Netᣈ䙋ix (i.e. has credit card information stored online)?

I'd like to �좻nd out a trend, as my history with the new card is still early. May be able to �좻gure out how Audible is even getting the new cc
number.
! Report Spam

  1st of May, 2014 by    teenageparasite    0 Votes

I recently noticed a reoccurring charge of 14.95 + enchange due to m being Canadian ...I've never downloaded an audio book ... I've never
been to the audible site until I noticed these charges ... Luckily I had the charges reverted to me for a owl of almost 90$
! Report Spam

  27th of Aug, 2014 by    cheatedintuc    0 Votes

Just got off the phone with Audible.com and they could not explain why they were pulling money out of my account. I do not have a
Kindle nor do I use Amazon. No other purchases out of account, just started taking money. They have no record of me and cant use my
card # (which is different already) to look me up.Due to the fact that it was my debit card, the bank will only go back 30 days so I will be
suing them in small claims court. Total fraud and should be shut down.
! Report Spam

  12th of Oct, 2014 by    Kalen M    0 Votes

I too am having issues with this disgusting company. Cancelled my audible account back in August. I was charged in Setember and
refunded. They told me they would remove my credit card info and not charge me again. Well I was charged again in October. This time
I called again and talked to some guy. I told him I wanted my credit card info and my phone number removed. He told me he didnt have
access to do these types of things when I still have an Amazon account. I told him I deleted my amazon account and then all of a
sudden hes like "ohh in that case I can delete your info. One sec. Okay your info is deleted." I don't believe his bullshit one bet and will
be expecting yet another charge next month.
! Report Spam

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