Service Guide

Aspire Acer One
SERVICEGUIDE
Revision History
Refer to the table below for the updates made to this service guide.
Date Version Chapter Updates
06-11-2015 First Release
06-18-2015 Ver. 1.02 3 update screw torque
Service guide files and updates are available on the ACER/CSD Website. For more
information, go to http://csd.acer.com.tw.
Disclaimer
The information in this guide is subject to change without notice.
There are no representations or warranties, either expressed or implied, with respect to the
contents hereof and specifically disclaims any warranties of merchantability or fitness for any
particular purpose. The software described in this manual is sold or licensed "as is". Should
the programs prove defective following their purchase, the buyer (not the manufacturer,
distributor, or its dealer) assumes the entire cost of all necessary servicing, repair, and any
incidental or consequential damages resulting from any defect in the software.
Copyright
© 2012 by Acer Incorporated. All rights reserved. No part of this publication may be
reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any
language or computer language, in any form or by any means, electronic, mechanical,
magnetic, optical, chemical, manual or otherwise, without the prior written permission of Acer
Incorporated.
Conventions
The following conventions are used in this manual:
! WARNING:
Indicates a potential for personal injury.
! CAUTION:
Indicates a potential loss of data or damage to equipment.
+ IMPORTANT:
Indicates information that is important to know for the proper completion of a
procedure, choice of an option, or completing a task.
The following typographical conventions are used in this document:

Book titles, directory names, file names, path names, and program/process names are shown in
italics.
Example:
the DRS5 User's Guide

/usr/local/bin/fd
ii
the /TPH15spool_M program
Computer output (text that represents information displayed on a computer screen, such as
menus, prompts, responses to input, and error messages) are shown in constant width.
Example:
[01] The server has been stopped

User input (text that represents information entered by a computer user, such as command
names, option letters, and words) are shown in constant width bold.
Variables contained within user input are shown in angle brackets (< >).
Example:
At the prompt, type run <file name> -m

Keyboard keys are shown in bold italics.
Example:
After entering the data, press Enter.
General information 0
Before using this information and the product it supports, read the following general
information.
This service guide provides you with all technical information relating to the basic configuration
for Acer’s global product offering. To better fit local market requirements and enhance product
competitiveness, your regional office may have decided to extend the functionality of a
machine (such as add-on cards, modems, or extra memory capabilities). These localized
features are not covered in this generic service guide. In such cases, contact your regional
offices or the responsible personnel/channel to provide you with further technical details.
When ordering FRU parts: Check the most up-to-date information available on your regional
Web or channel. If, for whatever reason, a part number change is made, it may not be noted
in this printed service guide.
Acer-authorized Service Providers: Your Acer office may have a different part number code
than those given in the FRU list in this service guide. You must use the list provided by your
regional Acer office to order FRU parts for repair and service of customer machines.
iii
iv
CHAPTER 1
Hardware Specifications
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Operating System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Platform . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
System Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Graphics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Storage Subsystem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Communication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
Privacy Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
Dimensions and Weight. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
Power Adapter and Battery. . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
Special Keys and Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
Touch Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
I/O Ports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
Notebook Tour. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
Pad Cover View. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
Pad Front View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7
Pad Top View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7
Pad Bottom View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8
Pad Left/Right Views . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9
LED Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-10
Dock Top View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-10
Dock Right View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-11
Using the Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-12
Windows Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-13
Hotkeys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-14
Specification Tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-18
CHAPTER 2
System Utilities
BIOS Setup Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3

Navigating the BIOS Utility . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
BIOS Configuration Introduction . . . . . . . . . . . . . . . . . . . . . . . . 2-4
Main . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5
Boot. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7
Exit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8
BIOS Flashing Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9
WinFlash Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10
v
Using DMI Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11
Using Crisis Disk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-13
CHAPTER 3
Machine Maintenance
Machine Disassembly and Replacement. . . . . . . . . . . . . . . . . . . 3-5

Recommended Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5
Replacement Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . 3-5
Pre-disassembly Instructions . . . . . . . . . . . . . . . . . . . . . . . . . 3-6
Disassembly Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7
Main Unit Disassembly Process . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8
Main Unit Disassembly Flowchart . . . . . . . . . . . . . . . . . . . . . 3-8
Removing the Pad Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9
Removing the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-12
Removing the Camera Module . . . . . . . . . . . . . . . . . . . . . . . 3-13
Removing the Sidkey FPC. . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-15
Removing the Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-16
Removing the Antenna Cable . . . . . . . . . . . . . . . . . . . . . . . . 3-18
Removing the PAD Plate . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-20
Removing the Motherboard . . . . . . . . . . . . . . . . . . . . . . . . . 3-22
Removing the LCM FPC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-25
Removing the Switch Board . . . . . . . . . . . . . . . . . . . . . . . . . 3-26
Removing the Touch Control Board . . . . . . . . . . . . . . . . . . . 3-27
Main Unit Reassembly Procedure . . . . . . . . . . . . . . . . . . . . . . . . 3-29
Replacing the Touch Control Board . . . . . . . . . . . . . . . . . . . 3-29
Replacing the Switch Board. . . . . . . . . . . . . . . . . . . . . . . . . . 3-31
Replacing the LCM FPC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-32
Replacing the Motherboard . . . . . . . . . . . . . . . . . . . . . . . . . 3-33
Replacing the PAD Plate . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-36
Replacing the Antenna Cable . . . . . . . . . . . . . . . . . . . . . . . . 3-38
Replacing the Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-40
Replacing the Sidkey FPC . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-42
Replacing the Camera Module . . . . . . . . . . . . . . . . . . . . . . 3-43
Replacing the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-45
Replacing the Pad Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-47
vi
CHAPTER 4
Troubleshooting
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
Power On Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4
No Display Issues. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5
LCD Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7
Touch Panel Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8
Internal Speaker Failure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9
Microphone Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-11
USB Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12
WLAN Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-13
Bluetooth Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14
Card Reader Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-15
Keyboard Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-16
Other Functions Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-17
Intermittent Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-17
Undetermined Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-17
Post Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-18
POST Code Range . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-18
CHAPTER 5
Jumper and Connector Locations
Jumper and Connector Locations . . . . . . . . . . . . . . . . . . . . . . . . 5-3
CHAPTER 6
FRU List
Aspire ACER One Exploded Diagrams . . . . . . . . . . . . . . . . . . . . 6-4

Pad Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-4
Docking Assembly (WHDD) . . . . . . . . . . . . . . . . . . . . . . . . . . 6-6
Docking Assembly (WOHDD). . . . . . . . . . . . . . . . . . . . . . . . . 6-8
FRU List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-10
CHAPTER 7
Test Compatible Components
Microsoft® Windows® 8.1 Environment Test . . . . . . . . . . . . . . 7-4
vii
Aspire ACER One . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-4
CHAPTER 8
Online Support Information
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-3
viii
CHAPTER 1
Hardware Specifications
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Operating System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-3
Platform . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-3
System Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-3
Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-3
Graphics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-3
Storage Subsystem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-3
Communication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-4
Privacy Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-4
Dimensions and Weight. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-4
Power Adapter and Battery. . . . . . . . . . . . . . . . . . . . . . . . . . .1-4
Special Keys and Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-5
Touch Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-5
I/O Ports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-5
Notebook Tour. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
Pad Cover View. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-6
Pad Front View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-7
Pad Top View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-7
Pad Bottom View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-8
Pad Left/Right Views . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-9
LED Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-10
Dock Top View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-10
Dock Right View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-11
Using the Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-12
Windows Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-13
Hotkeys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-14
Specification Tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-18
1-2
Hardware Specifications and Configurations
Features 0
The following is a brief summary of the computer’s many features:
Operating System 0
Microsoft® Windows® 8.1
Platform 0
Intel® Atom Z3735G quad-core processor(1.33GHz up to 1.83GHz Intel® Virtualization

Technology, 2.2 W, system on chip)
Intel® Atom Z3735F quad-core processor(1.33GHz up to 1.83GHz Intel® Virtualization

Technology, 2.2 W, system on chip
System Memory 0
1 GB/ 2 GBytes LPDDRIIIL On-board SDRAM
1600 MHz
Display 0
10.1" HD 1280 x 800 resolution, high-brightness (350nit) LED-backlight Glare TFT LCD
Total solution model with touch screen panel
16:10 aspect ratio
30ms response time
Graphics 0
Intel® HD Graphics (Bay Trail-CR) with 64MB dedicated system memory, supporting
Microsoft® DirectX® 11.0, Shader Model 5.0, OpenGL® 3.0, OpenGL® ES 2.0, OpenCL™ 1.2
Dual independent display support
16.7 million colors
External resolution/refresh rate: HDMI® port up to 1280 x 800 at 60 Hz
HDMI® (High-Definition Multimedia Interface) with HDCP (High-bandwidth Digital Content

Protection) support
MPEG-2/DVD decoding
WMV10 (VC-1) and H.264 (AVC) decoding
Storage Subsystem 0
Embedded Flash Drive (EFD) 0
On-board flash EMMC
32GB
Hardware Specifications and Configurations 1-3

Card reader 0
Micro SD Card reader
Push-Push type
Communication 0
Webcam 0
2.0 Mega pixel fixed-focus front-facing Acer Crystal Eye HD webcam
1920 x 1080 resolution
1080p Full HD audio/video recording
Acer Video Conference Manager software with Video Quality Enhancement (VQE) technology,
supporting online video calls
Wireless and networking 0
WiFi:
IEEE 802.11 b/g/n 1X1
WPAN:
Bluetooth® 4.0
Privacy Control 0
Firmware Trusted Platform Module (fTPM)
BIOS user, supervisor password
Dimensions and Weight 0
Dimensions 0
Pad: 258(L) x 178.5(W) x10.9(H) mm
Pad+Dock(hinge closed): 258(L) x 193.8(W) x 25.8(H) mm
Pad+Dock+HDD(hinge closed): 258(L) x 193.8(W) x 25.8(H) mm
Weight 0
Pad: 630 g (1.39 lbs.)
Pad+Dock+HDD: 1230 g (2.71 lbs.)
Power Adapter and Battery 0
Power adapter 0
10 W AC adapter:
5V/2A
1-4 Hardware Specifications and Configurations

Battery 0
Acer PowerSmart long-life battery, supporting up to 1,000 charge cycles

30 Whr 8400mAh 2-cell Li-polymer battery pack
Special Keys and Controls 0
Keyboard 0
82-key US layout keyboard
83-key UK layout keyboard
86-key Japanese layout keyboard
Media keys 0
Volume controls: up/down
Touch Panel 0
Capacitive, 5-point multitouch
Supported by total solution LCD module

10.1 inches diagonal active screen size
Single and multi finger input method
I/O Ports 0
1 Micro SD card slot

1 Micro USB 2.0 port on pad
1 docking connector
1 Micro HDMI® port
1 Headphone/speaker jack
1 DC-in connector
1 USB 2.0 port on docking

Notebook Tour 0
This section provides an overview of the features and functions of the notebook.
Pad Cover View 0
Figure 1-1. Pad Front View
Table 1-1. Pad Front View
No Icon Item Description

1 Webcam Web camera for video communication.
2 Speakers Delivers stereo audio output.

Pad Front View 0

1 Webcam Web camera for video communication.
2 Home Button Press to go directly to the Windows Home
screen.
Pad Top View 0


1 Volume control key Adjusts the system volume.
2 Power button Press to turn the computer on; press again to

place the computer in Sleep mode. Press and
hold to turn the computer off.
Pad Bottom View 0
Figure 1-4. Pad Bottom View
Table 1-4. Pad Bottom View

1 Keyboard connector Connects to the keyboard
2 Keyboard hook slots Fasten to the keyboard
NOTE: NOTE:
Display orientation may be fixed when apps designed for a specific orientation are
running. These include games and other full-screen apps.
When making video calls, you should always hold the tablet in landscape orientation.

Pad Left/Right Views 0
Figure 1-5. Pad Left/Right Views
Table 1-5. Pad Left/Right Views

1 Microphone Internal microphone for sound recording.
2 Headset/speaker jack Connects to audio devices (e.g., speakers, headphones)

or a headset with microphone.
3 Micro HDMI Supports high-definition digital video connections.
4 MicroSD card slot Insert a microSD card into this slot.
5 Micro USB Connects to USB devices. A micro USB to USB adapter

is needed to connect to USB devices.
When using a USB port, it is recommended to plug in the
power adapter.
6 Power button Press to turn the computer on; press again to place the
computer in Sleep mode. Press and hold to turn the
computer off.

LED Indicators 0
The computer has an easy-to-read battery status indicator on the pad. The following indicator
is visible even when the computer hinge is closed.
Table 1-6. LED Indicators
LED color State Description

Blue Steady The computer is fully charged and plugged in.
Amber Steady The computer is charging and plugged in.
Amber Blinking The battery is critically low or abnormal battery
situation.
Off The computer is off.
Dock Top View 0
Figure 1-6. Dock Top View
Table 1-7. Dock Top View

1 Keyboard For entering data into your computer.

Table 1-7. Dock Top View

2 Touchpad Touch-sensitive pointing device.
The touchpad and selection buttons form a single
surface.
Press down firmly on the touchpad surface to perform
a left click.
Press down firmly on the lower right corner to perform
a right click.
Swipe the right-hand edge of the touchpad inward to
access the charms.
3 Keyboard hooks Fastens to the computer.
4 Keyboard connector Connects to the computer.
Dock Right View 0
Figure 1-7. Dock Right View
Table 1-8. Dock Right View

1 USB port Connects to USB devices.

Using the Keyboard 0
The keyboard has full-sized keys and an embedded numeric keypad, separate cursor, lock,
Windows, function and special keys.
Figure 1-8. Keyboard

Windows Keys 0
The keyboard has two keys that perform Windows-specific functions.
 Windows Logo key
 Application key
Table 1-9. Windows Keys
Key Description
Windows Logo Pressed alone it returns to the Start screen or to return to the last open app.
key It can also be used with other keys for special functions, please check
Windows Help.
Application key This key has the same effect as clicking the right mouse button; it opens the
application’s context menu.

Hotkeys 0
The computer employs hotkeys or key combinations to access most of the computer's
controls like settings and volume output.
To activate hotkeys, press and hold the <Fn> key before pressing the other key in the hotkey
combination.
Figure 1-9. Keyboard Hotkeys
Table 1-10. Hotkeys
Hotkey Icon Function Description

<Fn> + <F3> Airplane mode Turns on / off the computer’s network devices.
(Network devices vary by configuration.)
<Fn> + <F4> Sleep Puts the computer in Sleep mode.
<Fn> + <F5> Display toggle Switches display output between the display
screen, external monitor (if connected) and
both.
<Fn> + <F6> Display off Turns the display screen backlight off to save
power. Press any key to return.
<Fn> + <F7> Touchpad Turns the internal touchpad on and off.
toggle
<Fn> + <F8> Speaker toggle Turns the speakers on and off.
<Fn> + <F11> Number Lock Turns the embedded numeric keypad on or off.
<Fn> + <F12> Scroll Lock Turns Scroll Lock on or off.
<Fn> +<Up> Volume up Increases the sound volume.
<Fn> + <Down> Volume down Decreases the sound volume.

Table 1-10. Hotkeys (Continued)
Hotkey Icon Function Description

<Fn> +<Left> Brightness Decreases the screen brightness.
down
<Fn> + <Right> Brightness up Increases the screen brightness.

System Block Diagram (PAD)

System Block Diagram (Docking)

Specification Tables 0
Computer specifications
Item Pad(Metric/Imperial) Pad+Dock+HDD(Metric/Impe

rial)
Dimensions
Length 258mm/10.2nch 258mm/10.2inch
Width 178.5mm/7.02nch 193.8mm/7.6inch
Height 10.9mm/0.43inch 25.8mm/1.01inch
Weight 630g/1.39lbs 1230g/2.71lbs
Processor
Item Specification
CPU type Intel® Atom Z3735G/Z3735F quad-core CISC application
processor
CPU package UTFCBGA592
Core Logic Quad execution cores
 Up to four IA-compatible low power Intel processor cores -
One thread per core
 Two-wide instruction decode, out of oder execution
 On-die, 32 KB 8-way L1 instruction cache and 24 KB 6-way

L1 data cache per core
 On-die, 1 MB, 16-way L2 cache, shared per two cores
 36-bit physical address, 48-bit linear address size support
 Supported C-states: C0, C1, C1E, C6C, C6, C7
 Supports Intel Burst Technology
Processor Specifications
Item CPU Speed Cores Mfg Tech L2 Cache Package

(GHz) Size
Atom Z3735G 1.33 4 22nm 2MB UTFCBGA59
2
Atom Z3735F 1.33 4 22nm 2MB UTFCBGA59
2
System Memory
Item Specification
Memory controller Intel Atom Z3735G/Z3735F
Memory size 2 GBytes LPDDR3L SDRAM
Memory Package 96-ball FBGA

Item Specification
DIMM socket number 0
Graphics Controller
Item Specification
Controller Intel® HD Graphics for Bay Trail-CR (Integrated in Atom
Z3735G/Z3735F)
Package (Refers to CPU) UTFCBGA592
Supports DirectX 11.0, OpenCL 1.2, OpenGL 3.0 OpenGL ES 2.0
support; Full HW acceleration for decode of H.264, MPEG2,
MVC, VC-1, VP8, MJPEG; Full HW acceleration for encode of
H.264,MPEG2, MVC; HDMI 1.4a interface; camera support
BIOS
Item Specification
BIOS vendor Insyde
BIOS Type UEFI
BIOS ROM type WINBOND/W25Q64FWZPIG
BIOS ROM size 8MB
BIOS Features  Winbond code base

 Support Acer UI
 Support multi-boot
 Suspend to RAM (S3)/Disk (S4)
 Various hotkeys for system control
 Support SMBIOS 2.3, PCI2.2
 DMI utility for BIOS serial number configurable/asset tag-
Support PXE
 Support WinFlash
 Wake on LAN from S3
 Wake on LAN from S5 in AC mode
 System information
 Refer to Acer BIOS specification
Keyboard
Item Specification
Type Membrane keyboard
Total number of keys 82-US/83-UK/86-JP keys
Windows logo key Yes(Windows 8)
Internal & external keyboard Plug USB keyboard to the USB port directly: Yes
work simultaneously
Features  Factory configurable different languages by OEM customer

USB Port
Item Specification
USB compliance level USB 2.0
Number of USB port 1
Location one Micro USB 2.0 port at pad’s left side
one USB 2.0 port at dock’s right side
HDMI Port
Item Specification
Compliance level Micro HDMI 1.4a, D-type
Data throughput 10.2 Gbps, 48-bit color gamut
Number of HDMI port 1
Location 1 port at pad’s left side
Card Reader
Item Specification
Slot type Micro SD card
Insert/Eject type Push-Push

CHAPTER 2
System Utilities
BIOS Setup Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
Navigating the BIOS Utility . . . . . . . . . . . . . . . . . . . . . . . . . . .2-3
BIOS Configuration Introduction . . . . . . . . . . . . . . . . . . . . . . . . 2-4
Main . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-4
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-5
Boot. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-7
Exit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-8
BIOS Flashing Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9
WinFlash Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-10
Using DMI Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11
Using Crisis Disk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-13
2-2
System Utilities
BIOS Setup Utilities 0
A hardware configuration program built into a computer’s or a tablet’s BIOS (Basic

Input/Output System).
Preconfigured and optimized so users do not need to run this utility. If configuration problems
occur, users may need to run Setup.
If users need flashing the computer’s BIOS, the BIOS setting should be changed.
For flashing the BIOS, users must firstly connect the tablet with the keyboard dock.
To activate the BIOS Utility, press <F2> when the tablet was powered on by pressing the
power button.
To change boot device without entering the BIOS SETUP, press <F12> when the tablet was
powered on.
Navigating the BIOS Utility 0
When users enter the BIOS configuration, the screen will show seven function items.
They are list as below:
Main
Security
Boot
Exit
The function of these items will be showed in the following texts.

Users can operate the BIOS configuration by the keyboard or the touch pad mouse on the
dock:
Using the touch pad mouse to choose what users need to do.
Pressing <ESC> key to exit the BIOS configuration.
Pressing <F10> to save changes and exit BIOS configuration.
NOTE: NOTE:
If you press <ESC> key to exit the BIOS configuration, it will ask users while save your
changes then exit the configuration or not, users should decide what to do.
System Utilities 2-3

BIOS Configuration Introduction 0
Main 0
This tab shows a summary of system information.
Figure 2-1. BIOS Main
Table 2-1. Describe BIOS Main menu
Parameter Description
BIOS Information Version of BIOS installed on the system.
CPU Type The CPU type and speed of the system.
Memory Information Total RAM memory.
GOP Information Displays system GOP Version.
System Date Set system date.
System Time Set system time. The hours are shown with 24-hour format.
Serial Number Serial number of this unit.
Asset Tag Number Asset tag number of the system.
Product Name Product name of the system.
Manufacturer Name Manufacturer name of the system.
UUID Universally Unique Identifier (UUID) is an identifier standard used in
software construction, standardized by the Open Software Foundation
(OSF) as part of the Distributed Computing Environment (DCE).
2-4 System Utilities

Security 0
This tab allows the user to set Secure Boot function.
Figure 2-2. BIOS Security
Table 2-2. Describe BIOS Security menu
Security Boot menu Customizable Secure Boot settings

Security -> Security Boot menu
Figure 2-3. Secure Boot menu
Table 2-3. Describe Secure Boot menu
System Mode “Setup” while secure keys are not exist & “User” while secure keys
exist no matter “Secure Boot” setting.
Secure Boot Secure Boot status.

Secure Boot Enabled/Disabled Secure Boot.
Secure Boot Mode “Secure Boot Mode” will be hidden while “Secure Boot” set as
“Disabled”
Key Management Enables experienced users to modify secure boot variables.

Boot 0
This tab allows changes to the order of boot devices used to load the operating system.
Figure 2-4. BIOS Boot
Table 2-4. Describes BIOS Boot Menu
Fixed Boot Order Set Boot Priority.
Priorities
UEFI Hard Disk Specifies the Boot Device Priority sequence from available UEFI Hard
Drive BBS Priorities Disk Drives.

Exit 0
This tab allows users to save or discard changes and quit the BIOS configuration.
Figure 2-5. BIOS Exit
Table 2-5. Describes BIOS Exit Menu
Save Changes and Exit system setup and save your changes.
Exit
Discard Changes Exit utility without saving setup data.
and Exit
Restore Defaults Load default values for all setup item.
NOTE: NOTE:
All the BIOS configuration functions are already showed in the system, users can
configure the BIOS following the system indication.

BIOS Flashing Utilities 0
BIOS Flashing memory updates are required for the following conditions:
New versions of system programs
New features or options
Restore a BIOS when it becomes corrupted.
Use the Flash utility to update the system BIOS Flash ROM.
NOTE: NOTE:
Use the AC adaptor power supply when running the Flash utility. If battery pack does
not contain power to finish loading of the BIOS Flash, do not boot the system.
NOTE: NOTE:
During flashing BIOS, please do not cut the power of the tablet or suspend the process.
Otherwise the tablet BIOS will be seriously damaged.

WinFlash Utility 0
Perform the following to use the WinFlash Utility:

1. Run WinFlash executable file as administrator under windows 8.1 OS.
Figure 2-6. WinFlash executable File.
2. It will show a Warning message before BIOS upgrade. Press any key to start BIOS
upgrade.
Figure 2-7. Warning Message
3. Computer will reboot to windows 8.1 OS after flash is completed.

Using DMI Tools 0
The DMI (Desktop Management Interface) Tool copies BIOS information to EEPROM. Used
in the DMI tool for hardware management.
This DMI tool can only be run under the WINDOWS system.
1. Boot the computer to windows 8.1 32-bit OS.

2. In Windows OS. copy “DMI Tool” folder to the Disk such as Disk “C”, use the slide bar to
press “Search”.
Figure 2-8. Search
3. Type “cmd” and long press “Command Prompt”, after release finger it will pop up menu.
Please run as administrator.
Figure 2-9. Run Cmd as administrator

4. Read/Write Manufacture Name
AMIDEWIN.exe /SM -----------Read Manufacture Name
AMIDEWIN.exe /SM [string] -----------Write Manufacture Name
After write operation, please reboot system to read to check.
5. Read /Write Product Name
AMIDEWIN.exe /SP -----------Read Product Name
AMIDEWIN.exe /SP [string] -----------Write Product Name
6. Read /Write Finish good Serial Number
AMIDEWIN.exe /SS -----------Read F/G Serial Number
AMIDEWIN.exe /SS [string] -----------Write F/G Serial Number
7. Read /Write/Generate UUID
AMIDEWIN.exe /SU -----------Read UUID
AMIDEWIN.exe /SU [string] -----------Write UUID
8. Read /Write Asset tag
AMIDEWIN.exe /BT -----------Read Asset Tag
AMIDEWIN.exe /BT [string] -----------Write Asset Tag

Using Crisis Disk 0
Crisis Disk 0
Crisis Disk is a BIOS recovery function, when the BIOS is damaged, customer could use it to
recover the BIOS.
Steps for BIOS Recovery from USB Storage 0
Please do as following steps show.

1. Prepare a USB flash disk. The USB flash disk must be formatted to FAT32 format.
2. Copy BIOS file “BIOS.bin” to USB flash disk.
3. Power off the system. Plug-in the USB flash disk, and insert AC adapter.
4. Holding down “Volume Down button + Volume Up button + Power button”, and power on
the system from off state.
5. After system power on, release “Volume Down button + Volume Up button + Power
button”, the system will start recovering the BIOS automatically.
NOTE: NOTE:
Crisis process will take a period of time, and system will be No display when recovering,
it’s normal.

CHAPTER 3
Machine Maintenance
Machine Disassembly and Replacement . . . . . . . . . . . . . . . . . 3-5
Recommended Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5
Replacement Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5
Pre-disassembly Instructions. . . . . . . . . . . . . . . . . . . . . . . . . . 3-6
Disassembly Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7
Main Unit Disassembly Process . . . . . . . . . . . . . . . . . . . . . . . . 3-8
Main Unit Disassembly Flowchart . . . . . . . . . . . . . . . . . . . . . . 3-8
Removing the Pad Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9
Removing the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-12
Removing the Camera Module . . . . . . . . . . . . . . . . . . . . . . . . 3-13
Removing the Sidkey FPC. . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-15
Removing the Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-16
Removing the Antenna Cable . . . . . . . . . . . . . . . . . . . . . . . . . 3-18
Removing the PAD Plate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-20
Removing the Motherboard . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-22
Removing the LCM FPC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-25
Removing the Switch Board . . . . . . . . . . . . . . . . . . . . . . . . . . 3-26
Removing the Touch Control Board . . . . . . . . . . . . . . . . . . . . 3-27
Main Unit Reassembly Procedure . . . . . . . . . . . . . . . . . . . . . . . 3-29
Replacing the Touch Control Board . . . . . . . . . . . . . . . . . . . . 3-29
Replacing the Switch Board. . . . . . . . . . . . . . . . . . . . . . . . . . . 3-31
Replacing the LCM FPC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-32
Replacing the Motherboard . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-33
Replacing the PAD Plate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-36
Replacing the Antenna Cable . . . . . . . . . . . . . . . . . . . . . . . . . 3-38
Replacing the Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-40
Replacing the Sidkey FPC . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-42
Replacing the Camera Module. . . . . . . . . . . . . . . . . . . . . . . . 3-43
Replacing the Battery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-45
Replacing the Pad Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-47
3-2
Machine Disassembly and Replacement 0
This chapter contains step-by-step procedures on how to disassemble the notebook

computer for maintenance and troubleshooting.
Cable paths and positioning may not represent the actual model. During the removal and
installation of the components, ensure all available cable channels and clips are used and
that the cables are replaced in the same position.
The screws for the different components vary in size. During the disassembly process, group
the screws with the corresponding components to avoid mismatch when putting back the
components.
The product previews seen in the disassembly procedures may not represent the final
product color or configuration.
Recommended Equipment 0
To disassemble the computer, the following tools are recommended:

Wrist grounding strap and conductive mat for preventing electrostatic discharge
Flat screwdriver
Phillips screwdriver
Plastic flat screwdriver

Plastic tweezers
Replacement Requirements 0
NOTE: NOTE:
Cabling and components require adhesive to be applied during the replacement and
reassembly process.
3-5
Pre-disassembly Instructions 0
Before proceeding with the disassembly procedure, make sure to do the following:
1. Turn off the power to the system and all peripherals.
2. Unplug the AC adapter and all power and signal cables from the system.
Figure 3-1. AC Adapter
3. Place the system on a flat, stable surface.
3-6
Disassembly Process 0
The disassembly process is divided into the following sections:

Main unit disassembly
The flowcharts provided in the succeeding disassembly sections illustrate the entire
disassembly sequence. Observe the order of the sequence to avoid damage to any of the
hardware components.
Table 3-1. Main Screw List
Screw Quantity Acer Part Number
SCREW M2*3.5L (K) B-ZN #1 NY 2

SCREW M1.6X3 BNI+NY 6
SCREW M1.6X3.5 BNI 6
3-7
Main Unit Disassembly Process 0
Main Unit Disassembly Flowchart 0
Pad Cover
Battery
Camera Module
Power Volume
Button FPC
Speaker Antenna Cable
BEZ_Cable Plate
Motherboard
LCD FPC Touch Control Board POGO Module
Figure 3-2. Main Unit Disassembly Flowchart
3-8
Removing the Pad Cover 0
1. Remove 2 screws from pad cover.
Figure 3-3. Pad Cover
Table 3-2. Screws

Step Screw Quantity Screw Type Torque/kgfcm
Pad Cover Disassembly SCREW M1.6X3 2 0.8±0.1

BNI+NY
2. Use a plastic pry slice to insert to the gap near the Audio jack, pry all edges of the tablet to
release all hocks.
3-9
3-10
3. Lift the upper edge of pad cover to remove it from main part.
3-11
Removing the Battery 0
1. Disconnect the battery cable from main board.
Figure 3-8. Battery
2. Lift to remove the battery from LCD panel.
Figure 3-9. Battery
3-12
Removing the Camera Module 0
1. Disconnect the camera FPC from main board.
Figure 3-10. Camera Module
2. Tear off acetate fabric from LCD panel and camera FPC.
3-13
3. Lift the camera module up to remove it from LCD bezel.
3-14
Removing the Sidkey FPC 0
1. Disconnect the sidkey FPC from main board.
Figure 3-13. Sidkey FPC
2. Use a plastic pry slice to insert to the gap between LCD bezel and sidkey PCB to separate
it from LCD bezel.
3-15
Removing the Speaker 0
1. Disconnect the speaker cable from main board.
Figure 3-15. Speaker
2. Pull out the speaker cable from its grooves carefully.
3-16
3. Use a pair of tweezers to remove the speaker boxes from LCD bezel.
3-17
Removing the Antenna Cable 0
1. Disconnect the antenna cable from motherboard.
Figure 3-19. Antenna Cable
2. Pull out the antenna cable from its grooves carefully.
3-18
3. Tear off the antenna cable from LCD bezel.
3-19
Removing the PAD Plate 0
1. Tear off the tape from magnet.
Figure 3-22. PAD Plate
2. Remove 4 screws from PAD plate.
3-20
Table 3-3. Screws
PAD Plate Disassembly SCREW M1.6X3.5 3 0.9±0.1

BNI
SCREW M1.6X3 1 0.8±0.1

BNI+NY
3. Lift to remove PAD plate from LCD Plate.
3-21
Removing the Motherboard 0
1. Disconnect the touch control FFC from motherboard.
Figure 3-25. Motherboard
2. Disconnect the LCM FPC from motherboard.
3-22
3. Remove 3 screws from motherboard.
Table 3-4. Screws

Motherboard Disassembly SCREW M1.6X3 3 0.8±0.1

BNI+NY
4. Pull out the microphone from its socket.
3-23
5. Lift to remove the motherboard.
3-24
Removing the LCM FPC 0
1. Disconnect the LCM FPC from LCD panel.
Figure 3-30. LCM FPC
2. Tear of the tape from LCM FPC, and remove it from LCD panel.
3-25
Removing the Switch Board 0
1. Remove 2 screws from Switch board.
Figure 3-32. Switch Board
Table 3-5. Screws

Switch Board SCREW M2*3.5L (K) 2 0.9±0.1

Disassembly B-ZN #1 NY
2. .Lift to remove the switch board from LCD bezel.

.
3-26
Removing the Touch Control Board 0
1. Disconnect the touch FPC from touch control board.
Figure 3-34. Touch Control Board
2. Pull out the touch control board out from its socket carefully.
3-27
3. Disconnect touch control FFC from touch control board.
3-28
Main Unit Reassembly Procedure 0
Replacing the Touch Control Board 0
1. Connect touch control FFC to touch control board.
2. Set the touch control board into the socket of LCD bezel.
3-29
3. Connect the touch FPC to touch control board.
3-30
Replacing the Switch Board 0
1. Replace the switch board to the pad bezel and fix 2 screws.
Table 3-6. Screws

Switch Board Assembly SCREW M2*3.5L 2 0.9±0.1

(K) B-ZN #1 NY
3-31
Replacing the LCM FPC 0
1. Adhere the tape on LCM FPC, and connect LCM FPC to LCD panel.
3-32
Replacing the Motherboard 0
1. Replace the main board to the pad bezel and set the microphone into its socket.
3-33
2. Consolidate the motherboard with 3 screws.
Table 3-7. Screws

Main Board Assembly SCREW M1.6X3 3 0.8±0.1

BNI+NY
3. Connect LCD FPC to the main board.
3-34
4. Connect the touch control FFC to motherboard.
3-35
Replacing the PAD Plate 0
1. Position the pad plate on LCD Plate.
Figure 3-49. Pad Plate
2. Consolidate pad plate with 4 screws.
3-36
Table 3-8. Screws
Pad Plate Assembly SCREW M1.6X3.5 3 0.9±0.1

BNI
SCREW M1.6X3 1 0.8±0.1

BNI+NY
3. Adhere the tape on magnet.
3-37
Replacing the Antenna Cable 0
1. Adhere the antenna cable on LCD bezel.
2. Route the antenna cable under its grooves carefully
3-38
3. Connect the antenna cable to motherboard.
3-39
Replacing the Speaker 0
1. Position the speaker boxes on LCD bezel.
3-40
2. Route the speaker cable under its grooves carefully.
3. Connect the speaker cable to motherboard.
3-41
Replacing the Sidkey FPC 0
1. Adhere the Sidkey PCB on LCD bezel.
2. Connect the Sidkey FPC to motherboard.

.
3-42
Replacing the Camera Module 0
1. Position the camera module on LCD bezel.
2. Stick the acetate fabric on camera FPC and LCD panel to fix camera FPC.
.
3-43
3. Connect the Camera FPC to motherboard.
.
3-44
Replacing the Battery 0
1. Position the battery on LCD bezel.
Figure 3-64. Battery
3-45
2. Connect the battery cable to motherboard.
.
3-46
Replacing the Pad Cover 0
1. Position the pad cover on main part ,and press down the edges until all hooks are locked.
3-47
2. Consolidate the pad cover with 2 screws.
.
Table 3-9. Screws

Pad Cover Assembly SCREW M1.6X3 2 0.8±0.1

BNI+NY
3-48
CHAPTER 4
Troubleshooting
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
Power On Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-4
No Display Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-5
LCD Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-7
Touch Panel Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-8
Internal Speaker Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-9
Microphone Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-11
USB Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-12
WLAN Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-13
Bluetooth Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-14
Card Reader Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-15
Keyboard Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-16
Other Functions Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-17
Intermittent Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-17
Undetermined Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-17
Post Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-18
POST Code Range . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-18
4-2
Troubleshooting
Introduction 0
This chapter contains information about troubleshooting common problems associated with
the Aspire Acer One.
General Information 0
The following procedures are a guide for troubleshooting computer problems. The step by
step procedures are designed to be performed as described.
NOTE: NOTE:
The diagnostic tests are intended for Acer products only. Non-Acer products, prototype
cards, or modified options can give false errors and invalid system responses.
1. Obtain as much detailed information as possible about the problem.
2. If possible, verify the symptoms by re-creating the failure through diagnostic tests or
repeating the operation that led to the problem.
3. Use Table 4-1 with the verified symptom to determine the solution.
Table 4-1. Common Problems
Symptoms (Verified)
Power On Issues
No Display Issues
LCD Failure
Touch Panel Failure
Internal Speaker Failure
Microphone Failure
USB Failure
WLAN Failure
Bluetooth Failure
Card Reader Failure
Keyboard Failure
Other Functions Failure
Intermittent Problems
Undetermined Problems
4. If the Issue is still not resolved, refer to Online Support Information.
Troubleshooting 4-3
Power On Issues 0
If the system does not power on, perform the following, one at a time, to correct the problem. Do not
replace a non-defective FRU:
Start
OK
Check
AC/Battery NG Swap AC/Battery
Power on
OK
Check
Swap
Daughter BD &
NG Daughter BD
FFC
& FFC
Swap MB
Figure 4-1. Power On Issue
Computer Shuts Down Intermittently 0
If the system powers off at intervals, perform the following.

1. Makes sure the power cable is properly connected to the computer and the electrical outlet.
2. Remove all extension cables between the computer and the outlet.
3. Remove all surge protectors between the computer and the electrical outlet. Plug the
computer directly into a known serviceable electrical outlet.
4. Disconnect the power and open the casing to check the Thermal Unit (refer to Thermal
Unit Failure) and fan airways are free of obstructions.
5. Remove all external and non-essential hardware connected to the computer that are not
necessary to boot the computer to the failure point.
6. Remove any recently installed software.
7. If the Issue is still not resolved, refer toOnline Support Information.
4-4 Troubleshooting
No Display Issues 0
If the Display does not work, perform the following, one at a time. Do not replace a non-defective FRU:
START
NG Cable OK? Power On? NG Power On Issue
Replace Cable
CPU thermal
module well NG Fasten Screw
screw?
Replace
LCD module
NG LCD Panel/
OK?
LCD Cable
Dauhter board Replace

Replace MB NG
OK? Daughter Board
Figure 4-2. No Display Issue
No POST or Video 0
If the POST or video does not appear, perform the following, one at a time.
1. Make sure that internal display is selected. Switching between internal and external by
pressing Fn+F5. Reference Product pages for specific model procedures.
2. Make sure the computer has power by checking for one of the following:
Fans start up
Status LEDs illuminate
If no power, refer to Power On Issues.
3. Drain stored power by removing the power cable and battery. Hold the power button for 10
seconds.Connect the power and reboot the computer.
4. Connect an external monitor to the computer and switch between the internal display and
the external display is by pressing Fn+F5.
Troubleshooting 4-5
5. If the POST or video appears on the external display only, refer to LCD Failure.
6. Disconnect power and all external devices including port replicators or docking stations.
Remove any memory cards and CD/DVD discs.
7. Start the computer. If the computer boots correctly, add the devices one by one until the
failure point is discovered.
8. Remove the drives (refer to Disassembly Process).
Abnormal Video 0
If the video appears abnormal, perform the following, one at a time.

1. Boot the computer.
Ifpermanent vertical/horizontal lines or dark spots appear in the same location, the
LCD is faulty and should be replaced. Refer to Disassembly Process.
If extensive pixel damage is present (different colored spots in the same locations on
the screen), the LCD is faulty and should be replaced. Refer to Disassembly Process
NOTE: NOTE:
Make sure that the computer is not running on battery alone as this may reduce display
brightness.
2. Adjust the brightness to its highest level. Refer to the User Manual for instructions on
adjusting the settings. If the display is too dim at the highest brightness setting, the LCD is
faulty and should be replaced. Refer to Disassembly Process.
3. Check the display resolution is correctly configured:
Minimize or close all Windows.
Ifdisplay size is only abnormal in an application, check the view settings and
control/mouse wheel zoom feature in the application.
Ifdesktop display resolution is not normal, right-click on the desktop and select
Personalize Display Settings.
Click and drag the Resolution slider to the desired resolution.
Click Apply and check the display. Readjust if necessary.
4. Roll back the video driver to the previous version if updated.
5. Remove and reinstall the video driver.
6. Check the Device Manager to determine that:
The device is properly installed. There are no red Xs or yellow exclamation marks
There are no device conflicts
No hardware is listed under Other Devices
8. Run the Windows Memory Diagnostic from the operating system DVD and follow the
on-screen prompts.
4-6 Troubleshooting
LCD Failure 0
If the LCD fails, perform the following, one at a time. Do not replace a non-defective FRU:
START
Check MB Reassemble
LCD NG Re-plug LCD
Connector cable
Check LCD Swap

NG
module LCD Panel
Swap MB
Figure 4-3. LCD Failure
Troubleshooting 4-7
Touch Panel Failure 0
If the Touch Panel fails, perform the following, one at a time. Do not replace a non-defective FRU:
START
C heck M B/T P R eassem ble

NG
F F C cable T P F F C to M B
S w ap R eassem ble
C heck
NG T P P anel or T P
T ouch P anel
FFC
S w ap M B
Figure 4-4. Touch Panel Failure
4-8 Troubleshooting
Internal Speaker Failure 0
If the Internal Speaker fails, perform the following, one at a time. Do not replace a non-defective FRU:
START
Check MB Reassemble the

NG
SPK cable SPK cable to MB
Check SPK Swap Reassemble

NG
module The SPK module
Swap MB
Figure 4-5. Internal Speaker Failure
Sound Problems 0
Perform the following, one at a time.

1. Boot the computer.
2. Navigate to Start Control Panel System and Maintenance System Device
Manager. Check the Device Manager to determine that:
The device is properly installed
There are no red Xs or yellow exclamation marks
There are no device conflicts
No hardware is listed under Other Devices
3. If updated recently, roll back the audio driver to the previous version.
4. Remove and reinstall the audio driver.
5. Make sure that all volume controls are set mid range:
Click the volume icon on the taskbar
Drag the slider to 50. Confirm that the volume is not muted.
Troubleshooting 4-9
Click Mixer to verify that other audio applications are set to 50 and not muted.
6. Navigate to Start Control Panel Hardware and Sound Sound. Confirm that
Speakers are selected as the default audio device (green check mark).
NOTE: NOTE:
If Speakers do not show, right-click on the Playback tab and select Show Disabled
Devices (clear by default).
7. Select Speakers and click Configure to start Speaker Setup. Follow the on-screen
prompts to configure the speakers.
8. Remove any recently installed hardware or software.
9. Restore system and file settings from a known good date using System Restore.
10. If the issue is remains, repeat step 9, selecting an earlier time and date.
11. Reinstall the Operating System.
4-10 Troubleshooting
Microphone Failure 0
If internal or external Microphones fail, perform the following, one at a time.
Start
Check Mic to
Re-assemble Mic
MB cable well No
cable to MB
connected?
Swap Mic module

Check Mic module? No
and cable
Replace M/B
Figure 4-6. Microphone Failure
1. Check that the microphone is enabled. Navigate to Start Control Panel Hardware and Sound
Sound and select the Recording tab.
2. Right click on the Recording tab and select Show Disabled Devices (clear by
default). The microphone appears on the Recording tab.
3. Right click on the microphone and select Enable.
4. Select the microphone then click Properties. Select the Levels tab.
5. Increase the volume to the maximum setting and click OK.
6. Test the microphone hardware:
Select the microphone and click Configure.
Select Set up microphone.
Select the microphone type from the list and click Next.
Follow the on-screen prompts to complete the test.
Troubleshooting 4-11
USB Failure 0
If the USB fails, perform the following, one at a time. Do not replace a non-defective FRU:
Start
Check USB board to Re-assemble USB

No
MB cable board cable to MB
Swap USB board

Check USB board? No
and USB cable
Replace M/B
Figure 4-7. USB Failure
WLAN Failure 0
If the WLAN fails, perform the following, one at a time. Do not replace a non-defective FRU:
Start
Turn on WLAN
device from Acer
WLAN device turn on? No
Ring Device
Control
Check WLAN antenna Re-assemble

No
well connect? WLAN antenna
Check WLAN Swap WLAN

No
antenna? antenna
Check WLAN cable Re-assemble

No
well connect? WLAN cable
Check WLAN cable? No Swap WLAN cable
Re-install WLAN
Check WLAN device
No driver or Swap
OK?
WLAN module
Replace M/B
Figure 4-8. WLAN Failure
Bluetooth Failure 0
If the Bluetooth fails, perform the following, one at a time. Do not replace a non-defective FRU:
Start
Turn on BT device
BT device turn on? No from Acer Ring
Device Control
Check BT cable well Re-assemble BT

No
connect? cable
Check BT cable? No Swap BT cable
Re-install
Check Bluetooth
No Bluetooth driver or
device OK?
Swap BT module
Replace M/B
Figure 4-9. Bluetooth Failure
Card Reader Failure 0
If the Card Reader fails, perform the following, one at a time. Do not replace a non-defective FRU:
Start
Check Card Reader Re-install Card

No
device OK? Reader driver
Replace M/B
Figure 4-10. Card Reader Failure
Keyboard Failure 0
If the Keyboard Unit fails, perform the following, one at a time. Do not replace a non-defective FRU:
START
Keyboard FFC Connect

NG
well connected? it Well
Keyboard OK? NG Replace keyboard
Swap Docking
Board
Figure 4-11. Keyboard Failure
Other Functions Failure 0
1. Check if drives are functioning correctly.

2. Check if external modules are functioning correctly.
3. Change mainboard to check if current one is defective.
Intermittent Problems 0
Intermittent system hang problems can be caused by a variety of reasons that have nothing to
do with a hardware defect, such as: cosmic radiation, electrostatic discharge, or software
errors. FRU replacement should be considered only when a recurring problem exists.
When analyzing an intermittent problem, perform the following:
1. Run the advanced diagnostic test for the system board in loop mode at least 10 times.
2. If no error is detected, do not replace any FRU.
3. If an error is detected, replace the FRU. Rerun the test to verify that there are no more
errors.
Undetermined Problems 0
The diagnostic problems does not identify which adapter or device failed, which installed
devices are incorrect, whether a short circuit is suspected, or whether the system is
inoperative.
Perform the following procedures to isolate the failing FRU (do not isolate non-defective FRU).
NOTE: NOTE:
Verify that all attached devices are supported by the computer.
NOTE: NOTE:
Verify that the power supply being used at the time of the failure is operating correctly.
(Refer to Power On Issues).
1. Remove power from the computer.
2. Visually check the components for damage. If any problems are found, replace the FRU.
3. Remove or disconnect all of the following devices:
Non-Acer devices
Keyboard, mouse, and other external devices
Battery pack
SSD
4. Apply power to the computer.
5. Determine if the problem has changed.
6. If the problem does not recur, connect the removed devices one at a time until failing FRU
is found.
7. If the problem remains, replace the following FRUs one at a time. Do not replace a
non-defective FRU:
System board
LCD assembly
Post Codes 0
The following are the InsydeH2O™ Functionality POST code tables. The components of the
POST code table includes: SEC phase, PEI phase, DXE phase, BDS phase, CSM functions,
S3 functions and ACPI functions.
POST Code Range 0
Table 4-2. POST Code Range
Phase POST Code Range

SEC 0x01 - 0x0F
PEI 0x70 - 0x9F
DXE 0x40 - 0x6F
BDS 0x10 - 0x3F
SMM 0xA0 - 0xBF
S3 0xC0 - 0xCF
ASL 0x51 – 0x55
0xE1 – 0xE4
PostBDS 0xF9 – 0xFE
InsydeH2ODDT™ Reserve 0xD0 – 0xD7
OEM Reserve 0xE8 – 0xEB
Reserved 0xD8 – 0xE0
0xE5 – 0xE7
0xEC – 0xF8
Table 4-3. SEC Phase POST Code Table
Functionality Name (Include\ Post

Phase Description
PostCode.h) Code
SEC_SYSTEM_POWER_ON SEC 1 CPU power on and switch to
Protected mode
SEC_BEFORE_MICROCODE_PATCH SEC 2 Patching CPU microcode
SEC_AFTER_MICROCODE_PATCH SEC 3 Setup Cache as RAM
SEC_ACCESS_CSR* SEC 4 PCIE MMIO Base Address
initial
SEC_GENERIC_MSRINIT* SEC 5 CPU Generic MSR
initialization
SEC_CPU_SPEEDCFG* SEC 6 Setup CPU speed
Table 4-3. SEC Phase POST Code Table (Continued)

Phase Description
PostCode.h) Code
SEC_SETUP_CAR_OK SEC 7 Cache as RAM test
SEC_FORCE_MAX_RATIO* SEC 8 Tune CPU frequency ratio to
maximum level
SEC_GO_TO_SECSTARTUP SEC 9 Setup BIOS ROM cache
SEC_GO_TO_PEICORE SEC 0A Enter Boot Firmware
Volume
* 3rd party relate functions – Platform dependence.
Table 4-4. PEI Phase POST Code Table

Phase Description
PostCode.h) Code
PEI_SIO_INIT PEI 70 Super I/O Initialization
PEI_CPU_REG_INIT PEI 71 CPU Early Initialization
PEI_CPU_AP_INIT* PEI 72 Multi-processor Early Initial
PEI_CPU_HT_RESET* PEI 73 HyperTransport Initialization
PEI_PCIE_MMIO_INIT PEI 74 PCIE MMIO BAR Initialization
PEI_NB_REG_INIT PEI 75 North Bridge Early Initialization
PEI_SB_REG_INIT PEI 76 South Bridge Early
Initialization
PEI_PCIE_TRAINING* PEI 77 PCIE Training
PEI_TPM_INIT PEI 78 TPM Initialization
PEI_SMBUS_INIT PEI 79 SMBUS Early Initialization
PEI_PROGRAM_CLOCK_GEN PEI 7A Clock Generator Initialization
PEI_IGD_EARLY_INITIAL * PEI 7B Internal Graphic device early
Initialization
PEI_HECI_INIT* PEI 7C HECI Initialization
PEI_WATCHDOG_INIT* PEI 7D Watchdog timer Initialization
PEI_MEMORY_INIT PEI 7E Memory Initial for Normal boot.
PEI_MEMORY_INIT_FOR_CRISIS PEI 7F Memory Initial for Crisis
Recovery
PEI_MEMORY_INSTALL PEI 80 Simple Memory test
PEI_TXTPEI* PEI 81 TXT function early Initialization
PEI_SWITCH_STACK PEI 82 Start to use Memory
PEI_MEMORY_CALLBACK PEI 83 Set cache for physical memory
PEI_ENTER_RECOVERY_MODE PEI 84 Recovery device Initialization
Table 4-4. PEI Phase POST Code Table (Continued)

Phase Description
PostCode.h) Code
PEI_RECOVERY_MEDIA_FOUND PEI 85 Found Recovery image
PEI_RECOVERY_MEDIA_NOT_FOUND PEI 86 Recovery image not found
PEI_RECOVERY_LOAD_FILE_DONE PEI 87 Load Recovery Image
completed
PEI_RECOVERY_START_FLASH PEI 88 Start Flash BIOS with
Recovery image
PEI_ENTER_DXEIPL PEI 89 Loading BIOS image to RAM
PEI_FINDING_DXE_CORE PEI 8A Loading DXE core
PEI_GO_TO_DXE_CORE PEI 8B Enter DXE core
Table 4-5. DXE Phase POST Code Table

Phase Description
PostCode.h) Code
DXE_TCGDXE* DXE 40 TPM initial in DXE
DXE_SB_SPI_INIT* DXE 41 South bridge SPI initialization
DXE_CF9_RESET* DXE 42 Setup Reset service
DXE_SB_SERIAL_GPIO_INIT* DXE 43 South bridge Serial GPIO
initialization
DXE_SMMACCESS* DXE 44 Setup SMM ACCE SS service
DXE_SIO_INIT* DXE 46 Super I/O DXE initialization
DXE_LEGACY_REGION* DXE 47 Setup Legacy Region service
DXE_SB_INIT* DXE 48 South Bridge Middle
initialization
DXE_IDENTIFY_FLASH_DEVICE* DXE 49 Identify Flash device
DXE_FTW_INIT DXE 4A Fault Tolerant Write
verification
DXE_VARIABLE_INIT DXE 4B Variable Service initialization
DXE_VARIABLE_INIT_FAIL DXE 4C Fail to initial Variable Service
DXE_MTC_INIT DXE 4D MTC Initial
DXE_CPU_INIT DXE 4E CPU Middle Initialization
DXE_MP_CPU_INIT DXE 4F Multi-processor
MiddleInitialization
DXE_SMBUS_INIT DXE 50 SMBUS Driver Initialization
DXE_SMART_TIMER_INIT DXE 51 8259 Initialization
Table 4-5. DXE Phase POST Code Table (Continued)

Phase Description
PostCode.h) Code
DXE_PCRTC_INIT DXE 52 RTC Initialization
DXE_SATA_INIT* DXE 53 SATA Controller
earlyInitialization
DXE_SMM_CONTROLER_INIT* DXE 54 Setup SMM Control service
DXE_LEGACY_INTERRUPT* DXE 55 Setup Legacy Interrupt
service
DXE_RELOCATE_SMBASE DXE 56 Relocate SMM BASE
DXE_FIRST_SMI DXE 57 SMI test
DXE_VTD_INIT* DXE 58 VTD Initial
DXE_BEFORE_CSM16_INIT DXE 59 Legacy BIOS Initialization
DXE_AFTER_CSM16_INIT DXE 5A Legacy interrupt function
Initialization
DXE_LOAD_ACPI_TABLE DXE 5B ACPI Table Initialization
DXE_SB_DISPATCH* DXE 5C Setup SB SMM Dispatcher
service
DXE_SB_IOTRAP_INIT* DXE 5D Setup SB IOTRAP Service
DXE_SUBCLASS_DRIVER* DXE 5E Build AMT Table
DXE_PPM_INIT* DXE 5F PPM Initialization
DXE_HECIDRV_INIT* DXE 60 HECIDRV Initialization
Table 4-6. BDS Phase POST Code Table
Post
Functionality Name (Include\ PostCode.h) Phase Description
Code
BDS_ENTER_BDS BDS 10 Enter BDS entry
BDS_INSTALL_HOTKEY BDS 11 Install Hotkey service
BDS_ASF_INIT* BDS 12 ASF Initialization
BDS_PCI_ENUMERATION_START BDS 13 PCI enumeration
BDS_BEFORE_PCIIO_INSTALL BDS 14 PCI resource assign
complete
BDS_PCI_ENUMERATION_END BDS 15 PCI enumeration
complete
BDS_CONNECT_CONSOLE_IN BDS 16 Keyboard Controller,
keyboard and mouse
initialization
Table 4-6. BDS Phase POST Code Table (Continued)
Post
Code
BDS_CONNECT_CONSOLE_OUT BDS 17 Video device
initialization
BDS_CONNECT_STD_ERR BDS 18 Error report device
initialization
BDS_CONNECT_USB_HC BDS 19 USB host controller
initialization
BDS_CONNECT_USB_BUS BDS 1A USB BUS driver
initialization
BDS_CONNECT_USB_DEVICE BDS 1B USB device driver
initialization
BDS_NO_CONSOLE_ACTION BDS 1C Console device initial fail
BDS_DISPLAY_LOGO_SYSTEM_INFO BDS 1D Display logo or system
information
BDS_START_IDE_CONTROLLER BDS 1E IDE controller
initialization
BDS_START_SATA_CONTROLLER BDS 1F SATA controller
initialization
BDS_START_ISA_ACPI_CONTROLLER BDS 20 SIO controller
initialization
BDS_START_ISA_BUS BDS 21 ISA BUS driver
initialization
BDS_START_ISA_FDD BDS 22 Floppy device
initialization
BDS_START_ISA_SEIRAL BDS 23 Serial device
initialization
BDS_START_IDE_BUS BDS 24 IDE device initialization
BDS_START_AHCI_BUS BDS 25 AHCI device initialization
BDS_CONNECT_LEGACY_ROM BDS 26 Dispatch option ROMs
BDS_ENUMERATE_ALL_BOOT_OPTION BDS 27 Get boot device
information
BDS_END_OF_BOOT_SELECTION BDS 28 End of boot selection
BDS_ENTER_SETUP BDS 29 Enter Setup Menu
BDS_ENTER_BOOT_MANAGER BDS 2A Enter Boot manager
BDS_BOOT_DEVICE_SELECT BDS 2B Try to boot system to OS
BDS_EFI64_SHADOW_ALL_LEGACY_ROM BDS 2C Shadow Misc Option
ROM
Table 4-6. BDS Phase POST Code Table (Continued)
Post
Code
BDS_ACPI_S3SAVE BDS 2D Save S3 resume
required data in RAM
BDS_READY_TO_BOOT_EVENT BDS 2E Last Chipset initial
before boot to OS
BDS_GO_LEGACY_BOOT BDS 2F Start to boot Legacy OS
BDS_GO_UEFI_BOOT BDS 30 Start to boot UEFI OS
BDS_LEGACY16_PREPARE_TO_BOOT BDS 31 Prepare to Boot to
Legacy OS
BDS_EXIT_BOOT_SERVICES* BDS 32 Send END of POST
Message to ME via
HECI
BDS_LEGACY_BOOT_EVENT BDS 33 Last Chipset initial
before boot to Legacy
OS.
BDS_ENTER_LEGACY_16_BOOT BDS 34 Ready to Boot Legacy
OS.
BDS_RECOVERY_START_FLASH BDS 35 Fast Recovery Start
Flash.
Table 4-7. S3 Functions POST Code Table
Post
Code
S3_RESTORE_MEMORY_CONTROLLER PEI C0 Memory initial for S3
resume
S3_INSTALL_S3_MEMORY PEI C1 Get S3 resume required
data from memory
S3_SWITCH_STACK PEI C2 Start to use memory during
S3 resume
S3_MEMORY_CALLBACK PEI C3 Set cache for physical
memory during S3 resume
S3_ENTER_S3_RESUME_PEIM PEI C4 Start to restore system
configuration
S3_BEFORE_ACPI_BOOT_SCRIPT PEI C5 Restore system
configuration stage1
S3_BEFORE_RUNTIME_BOOT_SCRIPT PEI C6 Restore system
configuration stage2
S3_BEFORE_RELOCATE_SMM_BASE PEI C7 Relocate SMM BASE
during S3 resume
Table 4-7. (Continued)S3 Functions POST Code Table
Post
Code
S3_BEFORE_MP_INIT PEI C8 Multi-processor initial
during S3 resume
S3_BEFORE_RESTORE_ACPI_CALLBACK PEI C9 Start to restore system
configuration in SMM
S3_AFTER_RESTORE_ACPI_CALLBACK PEI CA Restore system
configuration in SMM
complete
S3_GO_TO_FACS_WAKING_VECTOR PEI CB Back to OS
Table 4-8. ACPI Functions POST Code Table

Phase Description
PostCode.h) Code
ASL_ENTER_S1 ASL 51 Prepare to enter S1
ASL_WAKEUP_S1 ASL E1 System wakeup from S1
Table 4-9. SMM Functions POST Code Table

Phase Description
PostCode.h) Code
SMM_IDENTIFY_FLASH_DEVICE SMM 0xA0 Identify Flash device in SMM
SMM_SMM_PLATFORM_INIT SMM 0xA2 SMM service initial
SMM_ACPI_ENABLE_START SMM 0xA6 OS call ACPI enable function
SMM_ACPI_ENABLE_END SMM 0xA7 ACPI enable function complete
SMM_S1_SLEEP_CALLBACK SMM 0xA1 Enter S1
SMM_ACPI_DISABLE_START SMM 0xA8 OS call ACPI disable function
SMM_ACPI_DISABLE_END SMM 0xA9 ACPI disable function
complete
Table 4-10. InsydeH2ODDT Debugger POST Code Table
Functionality Name
Post Code Description
(Include\ PostCode.h)
Used by Insyde debugger 0x0D Waiting for device connect
Used by Insyde debugger 0xD0 Waiting for device connect
Used by Insyde debugger 0xD1 InsydeH2ODDT Ready
Used by Insyde debugger 0xD2 EHCI not found
Used by Insyde debugger 0xD3 Debug port connect low
speed device
Used by Insyde debugger 0xD4 DDT Cable become low
speed device
Used by Insyde debugger 0xD5 DDT Cable Transmission
Error (Get descriptor fail)
Error (Set Debug mode fail)
Error (Set address fail)
CHAPTER 5
Jumper and Connector Locations
Jumper and Connector Locations . . . . . . . . . . . . . . . . . . . . . . . . 5-3
5-2
Jumper and Connector Locations 0
Figure 5-1. Mainboard Top
Table 5-1. Mainboard Top
Item Description Item Description

J66 Power board FFC to J3 LCM FPC to MB
MB
J68 Camera Module FPC CON12 POGO FFC to MB
to MB
J33 TOUCH CONTROL CON22 WIFI CABLE to MB
BD TO MB
J63 Battery Cable to MB J16 Speaker Cable to MB
5-3
Figure 5-2. Mainboard Bottom
Table 5-2. Mainboard Bottom

CON3 MICRO SD CON1 AUDIO COMBO JACK
J10 MICRO USB J9 Adapter
J7 Micro HDMI
5-4
Figure 5-3. Docking
Table 5-3.
CON0501 POGO Y-Cable to DB CON0801 Keyboard Conn

CON0502 POGO Y-Cable to DB CON0802 Touch Conn
CON0701 SATA HDD Conn CON0601 USB Conn
5-5
5-6
CHAPTER 6
FRU List
Aspire ACER One Exploded Diagrams . . . . . . . . . . . . . . . . . . . . 6-4
Pad Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-4
Docking Assembly (WHDD) . . . . . . . . . . . . . . . . . . . . . . . . . . .6-6
Docking Assembly (WOHDD). . . . . . . . . . . . . . . . . . . . . . . . . .6-8
FRU List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-10
6-2
FRU (Field Replaceable Unit) List
This chapter provides users with a FRU (Field Replaceable Unit) listing in global
configurations for the Aspire ACER One.Refer to this chapter whenever ordering for parts to
repair or for RMA (Return Merchandise Authorization).
NOTE: NOTE:
WHEN ORDERING FRU PARTS, check the most up-to-date information available on
the regional web or channel. Part number changes will not be noted on the printed
Service Guide. For ACER AUTHORIZED SERVICE PROVIDERS, the Acer office may
have a DIFFERENT part number code from those given in the FRU list of this printed
Service Guide. Users MUST use the local FRU list provided by the regional Acer office
to order FRU parts for repair and service of customer machines.
NOTE: NOTE:
To scrap or to return the defective parts, users should follow the local government
ordinance or regulations on how to dispose it properly, or follow the rules set by the
regional Acer office on how to return it.
FRU (Field Replaceable Unit) List 6-3

Aspire ACER One Exploded Diagrams 0
Pad Assembly 0
Figure 6-1. Pad Assembly Exploded Diagram
Table 6-1. Pad Assembly Exploded Diagram

Item Description Part Number Item Description Part Number
01 TOUCH LENS 10.1’ 9 T10IBT1 PAD

PCT PLATE ASSY/AR
02 LCD TFT 10.1’ WXGA 10 T10IBT1
GLARE LED SWITCH_BD./AR
6-4 FRU (Field Replaceable Unit) List

Table 6-1. (Continued)Pad Assembly Exploded Diagram
03 T10IBT LCM-FPC V3.0 11 SPEAKER SET

T10IBT1
04 T10IBT-1A LCD BEZEL 12 WLAN MAIN
ASSY ANTENNA
T10IBT1
05 CMOS CAMERA 2M 13 T10IBT1 MBELL
FHD 4200 1S2P
MBELL
06 P0YAY DOCK 14 T10IBT1-2A LCD
MAGNET COVER
ASSY/AR
07 T10IBT1 SIDEY V1.0 15 PGOFFC 16P
1MM L:147.8
T10IBT1
08 T10IBT1/3735G/32G/1 16 TGLAFFC 12P
G/AR/US 0.5MM L:28
T10IBT1

Docking Assembly (WHDD) 0
Figure 6-2. Docking Assembly (WHHD) Exploded Diagram
Table 6-2. Docking Assembly (WHHD) Exploded Diagram

01 T10IBT1-2A HINGCAP 10 T10IBT1-2A TP

BTM ASSY/AR MYLAR SHEET
02 T10IBT1-2A HINGCAP 11 TP FFC 8P 1.0MM
TOP ASSY/AR 115M T10IBT1
03 T10IBT1 HINGE LEFT 12 KB MODULE
04 T10IBT1 HINGE RIGHT 13 T10IBT1-2A KB
BRACKET/AR
05 POGO DOCK CABLE 14 DOCK PCB
WHDD P0YAY

06 T10IBT1-1A HINGE 15 T10IBT1-2A

LINKBKT ASSY BTMCASE BLUE
ASM/AR
07 P0YAY DOCK MAGNET 16 P0YAY HDD BRKT
08 T10IBT1-2A TOP CASE 17 HDD MODULE
ASSY/AR
9 T10IBT1-2A TOUCHPAD 18 HDD SATA FFC
MODULE/AR P0YCY

Docking Assembly (WOHDD) 0
Figure 6-3. Docking Assembly (WOHHD) Exploded Diagram
Table 6-3. Docking Assembly (WOHHD) Exploded Diagram

01 T10IBT1-2A HINGCAP 10 T10IBT1-2A TP

BTM ASSY/AR MYLAR SHEET
02 T10IBT1-2A HINGCAP 11 TP FFC 8P 1.0MM
TOP ASSY/AR 115M T10IBT1
03 T10IBT1 HINGE LEFT 12 KB MODULE
04 T10IBT1 HINGE RIGHT 13 T10IBT1-2A KB
BRACKET/AR
05 POGO DOCK CABLE 14 DOCK PCB
WHDD P0YAY
06 T10IBT1-1A HINGE 15 T10IBT1-2A
LINKBKT ASSY BTMCASE BLUE
ASM/AR

07 P0YAY DOCK MAGNET

08 T10IBT1-2A TOP CASE
ASSY/AR
9 T10IBT1-2A TOUCHPAD
MODULE/AR

FRU List 0
Table 6-4. Pad FRU List

Category Acer Description Acer Part No
ADPATER
ADAPTER SW 10W 5V/2A 2PIN //
FLYPOWER/PS12H050K2000CD (CN)
ADAPTER SW 10W 5V/2A 2PIN // KP.0100A.001
FLYPOWER/PS12H050K2000BD (UK)
FLYPOWER/PS12H050K2000TD (TW)
FLYPOWER/PS12H050K2000ED (EU)
FLYPOWER/PS12H050K2000AD (AU)
FLYPOWER/PS12H050K2000UD (US)
FLYPOWER/PS12H050K2000OD (MX)
FLYPOWER/PS12H050K2000ND (IN)
BATTERY
Battery // T10IBT1 MBELL 4200 1S2P MBELL // KT.0020Q.001
4260124P 3.7V/31WH
CABLE
PGOFFC 16P 1mm L:147.8 T10IBT1 // 50.G53N5.001
CVILUX/FFCC16152B14H0514-NH //POGO Board
FFC to PAD MB
T10IBT LCM-FPC V3.0 // SIX UNITED 50.G53N5.002

5.2*2.17,0.3mm // LCM to PAD MB FFC
WLAN MAIN ANTENNA T10IBT1 // SIX UNITED 50.G53N5.003

S/M.A.O.0000202 // WLAN MAIN ANTENNA
connect to PAD MB

Table 6-4. Pad FRU List (Continued)
T10IBT1 SIDKEY V1.0 // SIX UNITED 50.G53N5.004

5.35*0.5,0.3mm// FPC Module to PAD MB with
Power and Volume key Metal Dome
BOARD
T10IBT1 SWITCH_BD. // AR/20PCS/BOX 55.G53N5.001
CASE/COVER/BRACKET ASSEMBLY
T10IBT1-2A LCD COVER ASSY/AR // POWERFUL 60.G53N5.001
// color Iron // A cover
CAMERA
CMOS CAMERA 2M HD // NC.21411.03W
ZOWEE/ZBF-2U004-YZ-T10

Table 6-4. Pad FRU List (Continued)
LCD MODULE
T10IBT1 10.1 WXGA GLARE LED // 6M.G53N5.001
AR/5PCS/BOX // Resolution:1280 (RGB)*800
SPEAKER
SPEAKER SET T10IBT1 // SIX 23.G53N5.001
UNIT/S4P-1511N5608-222298S
MAINBOARD
Mainboard S1002 Z3735F, 2G MEM, eMMC 32GB NB.G5C11.001
LF
Mainboard S1002 Z3735F, 2G MEM, eMMC 32GB NB.G5C11.003
(US only) LF
Mainboard S1002 Z3735G, 1G MEM, eMMC 32GB NB.G5C11.002
LF
Mainboard S1002 Z3735G, 1G MEM, eMMC 32GB NB.G5C11.004
(US only) LF
Table 6-5. Docking FRU List

BOARD
T10IBT1 DOCKING MAIN_BD. // AR/10PCS/BOX 55.G5CN5.001
(W/HDD)
T10IBT1 DOCKING MAIN_BD. // AR/10PCS/BOX 55.G53N5.002
(WO/HDD)

Table 6-5. Docking FRU List (Continued)
CABLE
HDD SATA FFC P0YCY // 50.MX4N5.001
FOXCONN/WDMSYCY-PA001-1H
HDD SATA FFC P0YCY // SANTA/351050-100 50.MX4N5.001
TP FFC 8P 1.0mm 115mm T10IBT1 // 50.G53N5.005

JINLONG/JA3081H157100 // Touchpad to Docking
MB
CASE/COVER/BRACKET ASSEMBLY
T10IBT1-2A BTMCASE BLAN ASM/AR // 60.G53N5.002
POWERFUL // Color Iron // D cover
T10IBT1 HINGE ASSY // AR/5PCS/BOX 60.G53N5.003
TOUCHPAD
TOUCHPAD // AR/10PCS/BOX (Tocuhpad 56.G53N5.001
vendor--SYNAPTICS)

KB ASSEMBLY
T10IBT1-2A KB TOP CASE MOD(LA) // 6B.G53N5.001
AR/5PCS/BOX(CHICONY)(SERVICE)
T10IBT1-2A KB TOP CASE MOD(CZ) // 6B.G53N5.002
T10IBT1-2A KB TOP CASE MOD(SF) // 6B.G53N5.003
T10IBT1-2A KB TOP CASE MOD(TU) // 6B.G53N5.004
T10IBT1-2A KB TOP CASE MOD(FR) // 6B.G53N5.005
T10IBT1-2A KB TOP CASE MOD(TA) // 6B.G53N5.006
T10IBT1-2A KB TOP CASE MOD(HU) // 6B.G53N5.007
T10IBT1-2A KB TOP CASE MOD(BE) // 6B.G53N5.008
T10IBT1-2A KB TOP CASE MOD(SP) // 6B.G53N5.009
T10IBT1-2A KB TOP CASE MOD(TW) // 6B.G53N5.010
T10IBT1-2A KB TOP CASE MOD(RU) // 6B.G53N5.011
T10IBT1-2A KB TOP CASE MOD(BG) // 6B.G53N5.012
T10IBT1-2A KB TOP CASE MOD(PO) // 6B.G53N5.013
T10IBT1-2A KB TOP CASE MOD(DE) // 6B.G53N5.014
T10IBT1-2A KB TOP CASE MOD(GE) // 6B.G53N5.015
T10IBT1-2A KB TOP CASE MOD(GR) // 6B.G53N5.016
T10IBT1-2A KB TOP CASE MOD(IT) // 6B.G53N5.017
T10IBT1-2A KB TOP CASE MOD(ND) // 6B.G53N5.018
T10IBT1-2A KB TOP CASE MOD(CB) // 6B.G53N5.019

T10IBT1-2A KB TOP CASE MOD(A1) // 6B.G53N5.020

T10IBT1-2A KB TOP CASE MOD(UK) // 6B.G53N5.021
T10IBT1-2A KB TOP CASE MOD(AR) // 6B.G53N5.022
T10IBT1-2A KB TOP CASE MOD(NW) // 6B.G53N5.023
T10IBT1-2A KB TOP CASE MOD(SD) // 6B.G53N5.024
T10IBT1-2A KB TOP CASE MOD(WB) // 6B.G53N5.025
T10IBT1-2A KB TOP CASE MOD(UI) // 6B.G53N5.026
T10IBT1-2A KB TOP CASE MOD(KO) // 6B.G53N5.027
T10IBT1-2A KB TOP CASE MOD(JP) // 6B.G53N5.028
T10IBT1-2A KB TOP CASE MOD(BR) // 6B.G53N5.029
T10IBT1-2A KB TOP CASE MOD(HE) // 6B.G53N5.030
HDD
HDD SATA3 500GB 5400R 0001SDM1 // KH.50001.046
SEAGATE/ST500LT012-1DG142

CHAPTER 7
Microsoft® Windows® 8.1 Environment Test . . . . . . . . . . . . . . 7-4
Aspire ACER One . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-4
7-2
This tablet computer’s compatibility is tested and verified by Acer’s internal testing
department. All of its system functions are tested under Windows® 8.1 environment.
Refer to the following lists for components, adapter cards, and peripherals which have passed
these tests. Regarding configuration, combination and test procedures, please refer to the
Compatibility Test Report released by Acer Mobile System Testing Department.
Test Compatible Components 7-3

Microsoft® Windows® 8.1 Environment Test 0
Aspire ACER One 0
Table 8-1. Test Compatible Components
Vendor Type Description Part No.

Adapter
10000001 10W Adapter Acer 10W 5V/2A _ LF non BnS KP.0100A.001
ACER
INCORPORA
TED
Audio Codec
10004786 Non-AVAP Non-AVAP Audio Codec - Realtek 5640 NC.21011.02J
REALTEK Audio Codec - I2C
Realtek 5640
I2C
Battery
10006583 2CELL8.4 Battery MBELL AP15D Polymer 1S2P KT.0020Q.001
PEGATRON MBELL 2 Cell 8400mAh Main
COMMON
Camera
10000981 2M Camera 2M Camera OV2680 OV2680 NC.21411.03W
MISC
Camera2
10000981 2M Camera 2M Camera OV2680 OV2680 NC.21411.03W
MISC
CPU
10001067 ATMZ3735F CPU(BGA) Intel Atom Z3735F SoC KC.FZ301.735
INTEL 1.83G 2M 2.5W C Stepping Valleyview
1x64 DDR3L-RS Intel HD Gen7LP
HDD
60002215 eMMC32GB eMMC SAMSUNG NAND 32GB KN.0320B.009
SAMSUNG KLMBG4GEND-B031 LF+HF MLC
60002045 SK eMMC32GB eMMC HYNIX NAND 32GB KN.0320G.008
HYNIX H26M64103EMR (0x03) LF+HF 16nm
2nd HDD
60002005 N500GB5.4KS HDD HGST 2.5" 5400rpm 500GB KH.50007.015
HGST SG Dummy P.N for 500G SATA 8MB
LF+HF F/W:
7-4 Test Compatible Components


Keyboard
10001044 AF0S_A11B Keyboard CHICONY AF0S_A11B NK.I1013.042
CHICONY AF0S Internal 10 Standard 83KS Black
Korean Y2011 Acer Legend Win 8
10006583 AF0S_A11B Keyboard Acer AF0S_A11B NK.USB1A.002
PEGATRON AF0S_A11B USB Standard Silver
Japanese Keyboard docking for Fendi /
Fendi2
10006583 AF0S_A11B Keyboard Acer AF0S_A11B NK.USB1A.001
PEGATRON AF0S_A11B USB Standard Silver US
International Keyboard docking for
Fendi / Fendi2
10001044 AF0S_A11B Phantom KB Acer AF0S_A11B AF0S NK.I101A.002
CHICONY Internal 10 Standard Black Y2011 Acer
Legend Win 8
10001044 AF0S_A11B Keyboard CHICONY AF0S_A11B NK.I1013.04H
Korean Y2011 Acer Legend Win 8
(Fendi 2)
10001044 AF0S_A11B Keyboard CHICONY AF0S_A11B NK.I1013.04G
US w/ Canadian French Y2011 Acer
Legend Win 8
10001044 AF0S_A11B Keyboard CHICONY AF0S_A11B NK.I1013.04F
US International w/ Hebrew Y2011 Acer
Legend Win 8
10001044 AF0S_A11B Keyboard CHICONY AF0S_A11B NK.I1013.04E
US International Y2011 Acer Legend
Win 8
10001044 AF0S_A11B Phantom KB CHICONY AF0S_A11B NK.I1013.03L
CHICONY AF0S Internal 10 Standard Black Y2011
Acer Legend Win 8
10001044 AF0S_A11B Keyboard CHICONY AF0S_A11B NK.I1013.03M
Arabic Y2011 Acer Legend Win 8
10001044 AF0S_A11B Keyboard CHICONY AF0S_A11B NK.I1013.03N
ALA-Spanish Y2011 Acer Legend Win
8
10001044 AF0S_A11B Keyboard CHICONY AF0S_A11B NK.I1013.03P
Belgium Y2011 Acer Legend Win 8


10001044 AF0S_A11B Keyboard CHICONY AF0S_A11B NK.I1013.03Q
Brazilian Portuguese 2013 Y2011 Acer
Legend Win 8
10001044 AF0S_A11B Keyboard CHICONY AF0S_A11B NK.I1013.03R
Bulgaria Y2011 Acer Legend Win 8
10001044 AF0S_A11B Keyboard CHICONY AF0S_A11B NK.I1013.03S
CZ/SK Y2011 Acer Legend Win 8
10001044 AF0S_A11B Keyboard CHICONY AF0S_A11B NK.I1013.03T
Chinese Y2011 Acer Legend Win 8
10001044 AF0S_A11B Keyboard CHICONY AF0S_A11B NK.I1013.03U
Danish Y2011 Acer Legend Win 8
10001044 AF0S_A11B Keyboard CHICONY AF0S_A11B NK.I1013.03V
FR/Arabic Y2011 Acer Legend Win 8
10001044 AF0S_A11B Keyboard CHICONY AF0S_A11B NK.I1013.03W
French Y2011 Acer Legend Win 8
10001044 AF0S_A11B Keyboard CHICONY AF0S_A11B NK.I1013.03X
German Y2011 Acer Legend Win 8
10001044 AF0S_A11B Keyboard CHICONY AF0S_A11B NK.I1013.03Y
Greek Y2011 Acer Legend Win 8
10001044 AF0S_A11B Keyboard CHICONY AF0S_A11B NK.I1013.03Z
Hungarian Y2011 Acer Legend Win 8
Italian Y2011 Acer Legend Win 8
Japanese Y2011 Acer Legend Win 8
Nordic Y2011 Acer Legend Win 8
Norwegian Y2011 Acer Legend Win 8


Portuguese Y2011 Acer Legend Win 8
Russian Y2011 Acer Legend Win 8
SLO/CRO Y2011 Acer Legend Win 8
Spanish Y2011 Acer Legend Win 8
Sweden Y2011 Acer Legend Win 8
10001044 AF0S_A11B Keyboard CHICONY AF0S_A11B NK.I1013.04A
Swiss/G Y2011 Acer Legend Win 8
10001044 AF0S_A11B Keyboard CHICONY AF0S_A11B NK.I1013.04B
Thailand Y2011 Acer Legend Win 8
10001044 AF0S_A11B Keyboard CHICONY AF0S_A11B NK.I1013.04C
Turkish Y2011 Acer Legend Win 8
10001044 AF0S_A11B Keyboard CHICONY AF0S_A11B NK.I1013.04D
UK Y2011 Acer Legend Win 8
LAN
10000981 none LAN LAN none LAN without LAN NI.22400.051
MISC
MEM
60002041 OB2GBIIIL(256 Memory Chip DDR3L 1600 2GB KN.2GB00.011
QIMONDA x16*4) Dummy LF+HF Dummy
NB Chipset
10000981 none NB NB Chipset none NB Chipset without KI.22600.054
MISC Chipset NB Chipset
VGA Chip
10001067 UMA UMA (Intel) KI.23200.038
INTEL
Wireless LAN


60014201 3rd WiFi 1x1 Azurewave 3rd WiFi 1x1 BGN+ BT NC.23611.01W
AZURE BGN+ BT SDIO SDIO M.2 1216 Realtek 8723BS
WAVE M.2 1216
WiFi Antenna
10000105 PIFA 0.6 WNC PIFA 0.6 WiFi Antenna NC.23511.00C
WNC
A cover
10000981 A cover A cover Sliver printing NC.21011.02T
MISC
B cover
9999995 Mirror Mirror w/Camera LZ.21000.009
ONE TIME w/Camera
VENDER
LCD
10000981 D10.1WXGA/T LED LCD Panel 10.1' WXGA Glare KL.1010I.001
MISC P1GGAS KD101N24-39NA-A1 / GB101002-01
00 LF 350nit 30ms 800:1
MIPI/GG/AB/Dummy Sample
Touch Pad
PLM00014 Touchpad ODM Touchpad ODM assigned NC.24611.001
ODM assigned
Card Reader
10000981 MicroSD Card Reader MicroSD NC.21511.001
MISC

CHAPTER 8
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-3
8-2
Introduction 0
This section describes online technical support services available to help users repair their
Acer Systems.
For distributors, dealers, ASP or TPM, please refer the technical queries to a local Acer
branch office. Acer Branch Offices and Regional Business Units may access our website.
However some information sources will require a user i.d. and password. These can be
obtained directly from Acer CSD Taiwan.
Acer's Website offers convenient and valuable support resources.
In the Technical Information section users can download information on all of Acer's
Notebook, Desktop and Server models including:
Service guides for all models
Bios updates
Software utilities
Spare parts lists
TABs (Technical Announcement Bulletin)
For these purposes, we have included an Acrobat File to facilitate the problem-free
downloading of our technical material.
Also contained on this website are:
Detailed information on Acer's International Traveller’s Warranty (ITW)
Returned material authorization procedures
An overview of all the support services we offer, accompanied by a list of telephone, fax and
email contacts for all technical queries.
We are always looking for ways to optimize and improve our services, so do not hesitate to
direct any suggestions or comments to us.
Online Support Information 8-3

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Aspire Acer One

Date Version Chapter Updates

06-11-2015 First Release

06-18-2015 Ver. 1.02 3 update screw torque

The following typographical conventions are used in this document:

the DRS5 User's Guide

[01] The server has been stopped

At the prompt, type run <file name> -m

After entering the data, press Enter.

BIOS Setup Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3

Machine Disassembly and Replacement. . . . . . . . . . . . . . . . . . . 3-5

Jumper and Connector Locations . . . . . . . . . . . . . . . . . . . . . . . . 5-3

Aspire ACER One Exploded Diagrams . . . . . . . . . . . . . . . . . . . . 6-4

Microsoft® Windows® 8.1 Environment Test . . . . . . . . . . . . . . 7-4

The following is a brief summary of the computer’s many features:

Microsoft® Windows® 8.1

Intel® Atom Z3735G quad-core processor(1.33GHz up to 1.83GHz Intel® Virtualization

Intel® Atom Z3735F quad-core processor(1.33GHz up to 1.83GHz Intel® Virtualization

1 GB/ 2 GBytes LPDDRIIIL On-board SDRAM

16.7 million colors

External resolution/refresh rate: HDMI® port up to 1280 x 800 at 60 Hz

HDMI® (High-Definition Multimedia Interface) with HDCP (High-bandwidth Digital Content

WMV10 (VC-1) and H.264 (AVC) decoding

Embedded Flash Drive (EFD) 0

On-board flash EMMC

Hardware Specifications and Configurations 1-3

Micro SD Card reader

2.0 Mega pixel fixed-focus front-facing Acer Crystal Eye HD webcam

1920 x 1080 resolution

1080p Full HD audio/video recording

Wireless and networking 0

IEEE 802.11 b/g/n 1X1

Firmware Trusted Platform Module (fTPM)

BIOS user, supervisor password

Dimensions and Weight 0

Pad: 258(L) x 178.5(W) x10.9(H) mm

Pad+Dock(hinge closed): 258(L) x 193.8(W) x 25.8(H) mm

Pad+Dock+HDD(hinge closed): 258(L) x 193.8(W) x 25.8(H) mm

Pad: 630 g (1.39 lbs.)

Pad+Dock+HDD: 1230 g (2.71 lbs.)

Power Adapter and Battery 0

1-4 Hardware Specifications and Configurations

Acer PowerSmart long-life battery, supporting up to 1,000 charge cycles

Special Keys and Controls 0

82-key US layout keyboard

83-key UK layout keyboard

86-key Japanese layout keyboard

Volume controls: up/down

Capacitive, 5-point multitouch

Supported by total solution LCD module

1 Micro SD card slot

Hardware Specifications and Configurations 1-5

Pad Cover View 0

Figure 1-1. Pad Front View

Table 1-1. Pad Front View

No Icon Item Description

1-6 Hardware Specifications and Configurations

Figure 1-2. Pad Front View

Table 1-2. Pad Front View

No Icon Item Description