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    Job Description VNOC Remote Engineer

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    thokka
    This job description is for a VNOC Remote Engineer position based in High Wycombe, UK. The role provides remote support and engineering services for video conferencing, audio visual, and networking equipment. Responsibilities include troubleshooting and diagnosing faults, installing and maintaining equipment, and providing 24/7 support to clients. The successful candidate will have a minimum of 2 years experience working with audio visual systems and strong skills in video conferencing technologies and network applications.

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    Job Description VNOC Remote Engineer

    Uploaded by

    thokka
    71 views2 pages
    This job description is for a VNOC Remote Engineer position based in High Wycombe, UK. The role provides remote support and engineering services for video conferencing, audio visual, and networking equipment. Responsibilities include troubleshooting and diagnosing faults, installing and maintaining equipment, and providing 24/7 support to clients. The successful candidate will have a minimum of 2 years experience working with audio visual systems and strong skills in video conferencing technologies and network applications.

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    dumchick

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    This job description is for a VNOC Remote Engineer position based in High Wycombe, UK. The role provides remote support and engineering services for video conferencing, audio visual, and networking equipment. Responsibilities include troubleshooting and diagnosing faults, installing and maintaining equipment, and providing 24/7 support to clients. The successful candidate will have a minimum of 2 years experience working with audio visual systems and strong skills in video conferencing technologies and network applications.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    71 views2 pages

    Job Description VNOC Remote Engineer

    Uploaded by

    thokka
    This job description is for a VNOC Remote Engineer position based in High Wycombe, UK. The role provides remote support and engineering services for video conferencing, audio visual, and networking equipment. Responsibilities include troubleshooting and diagnosing faults, installing and maintaining equipment, and providing 24/7 support to clients. The successful candidate will have a minimum of 2 years experience working with audio visual systems and strong skills in video conferencing technologies and network applications.

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    JOB DESCRIPTION

    Job Title: VNOC Remote Engineer


    Salary: £25K - £30K

    Type: Full-Time, Permanent

    Hours: 40 Hours per week

    Department: Service & Support

    Location: High Wycombe, Buckinghamshire

    Report to: Global Programme Manager

    Benefits: Private Health Care/Pension

    Description of the Role

    The VNOC Remote Engineer role is based at the Smartcomm VNOC within the Smartcomm HQ in High
    Wycombe. The role provides support and engineering services to include troubleshooting, installation and
    maintenance of video conferencing, audio visual, projection, pro audio, video, control, and IP networks,
    either on clients’ sites or by remote support and diagnostics at the Smartcomm VNOC.

    The Smartcomm VNOC Remote Engineer is responsible for the safe and correct diagnosis of faults, removal,
    repair, test, implementation and operation of all aspects of audio visual, video conference, display and
    presentation technologies. There is also a consulting element with clients on technical aspects of VC
    systems and infrastructure prior to system changes and configuration.

    The role includes help-desk based video and telephone support for both inbound client and colleague
    enquiries, logging of Service Tickets, liaising with service engineer dispatch team and colleagues on other
    shifts and other time zones to provide 24/7 service cover to our clients.

    Regular visits to other offices may be required.

    Role is based on a 24/7 rotating shift pattern.

    Main Responsibilities
    1) Accurately and quickly diagnose and remedy faults and problems. Troubleshoot electronic systems and
    equipment.
    2) Providing remote support to clients over the telephone and utilising remote support technologies at
    the VNOC.
    3) Assist with preventive maintenance of customer equipment.
    4) Train and instruct the customer on the proper use of the equipment.
    5) Responsible for reading and interpreting wiring diagrams, schematics, and drawings and reporting and
    remedying any discrepancies.

    Other duties
    1) Responsible for updating all manuals, safety practices, and technical information held.
    2) Updating Service Management Software regarding any changes to client configuration or asset details
    3) Work with colleagues to assist in the diagnosis and rectification of faults to ensure that all systems are
    fully functional and that equipment and system down time are kept to a minimum, and ensure
    complete closeout and turnover of jobs to the client or service department.
    4) Represent the company at a senior level with the necessary level of professional conduct and
    presentation.
    5) To ensure all work is performed to the Company standards and that quality techniques are practiced.
    6) Be proactive in suggesting new methods and techniques to improve efficiency. Adaption of services
    to meet business trends.

    Smartcomm Limited | 3 Barnes Wallis Court | Wellington Road | Cressex Business Park | High Wycombe | Bucks | HP12 3PS
    w: www.smartcomm.co.uk e: info@smartcomm.co.uk t: +44 (0)1494 471912
    Key Skills & Achievements

    Required Desired

    Successful candidate must demonstrate the Although not required, it would be an advantage to
    following skills and experience: be able to demonstrate the following:

    A full working knowledge and understanding of VC Solid foundation in providing exceptional customer
    technologies and network applications is essential. service and support in a fast-paced AV/VC/IT
    environment.

    A full working knowledge of communications and


    Audio Visual systems and system components is
    essential.

    2 years’ minimum experience in the testing, fault


    finding, servicing, maintenance, engineering and
    installation of electronic Audio Visual systems, or
    related field.

    To be considered for this position, please submit a copy of your current CV to


    info@smartcomm.co.uk.

    Smartcomm Limited | 3 Barnes Wallis Court | Wellington Road | Cressex Business Park | High Wycombe | Bucks | HP12 3PS
    w: www.smartcomm.co.uk e: info@smartcomm.co.uk t: +44 (0)1494 471912

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