Canon IR Advance 6065 Trouble Error Codes

1
Canon iR Advance 6065 Trouble Error Codes List page 1 (from 22)
Code Description Remedy

1. Check the connection of the Fixing
Assembly. (Connection error of the
Drawer, connector disconnection, open
circuit) -> Replace the Heater
Fixing Assembly low temperature error
Assembly. 2. Check the connection
Temperature of the Fixing Main
between the Main Driver PCB (PCB2)
E000- Thermistor (THM1) does not reach 70
and the Fixing Power Supply PCB
0001 degC although 20 seconds have
(PCB10) (connector disconnection,
passed after starting the Fixing Roller
open circuit, the caught cable). 3.
temperature control.
Replace the Fixing Power Supply PCB
(PCB10). 4. Replace the Main Driver
PCB (PCB2). 5. Replace the DC
Controller PCB (PCB1).
Assembly. (Connection error of the
Drawer, connector disconnection, open
circuit) -> Replace the Heater
Assembly. 2. Check the connection
between the Main Driver PCB (PCB2)
E000- Thermistor (THM1) does not reach 10
and the Fixing Power Supply PCB
0002 degC although 20 seconds have
(PCB10) (connector disconnection,
passed after starting the Fixing Roller
temperature control.
Replace the Fixing Power Supply PCB
(PCB10). 4. Replace the Main Driver
PCB (PCB2). 5. Replace the DC
E000-
Turning OFF and then ON the power Clear the error.
0010
without clearing the error.
Fixing Assembly high temperature error
1. Check if the cable of the Thermistor
(software detection)
is caught. -> Replace the Thermistors. -
• The Fixing Main Thermistor (THM1)
> Replace the Fixing Upper Unit. 2. IH
E001- detects 230 degC or higher. • The
control error. -> Replace the Fixing
0002 Fixing Sub Thermistor 1 (THM2)/Fixing
Power Supply PCB (PCB10), the DC
Sub Thermistor 2 (THM3) detects 230
Controller PCB (PCB1), or the Main
degC or higher for 2 consecutive
Driver PCB (PCB2).
seconds.
Fixing Assembly high temperature error 1. Check if the cable of the Thermistor
E001- (hardware detection) is caught. -> Replace the Thermistors. -
0003 • The Fixing Main Thermistor (THM1) > Replace the Fixing Upper Unit. 2.
detects hardware overheating. • The Replace the Main Driver PCB (PCB2).
2
Fixing Sub Thermistor 1 (THM2)/Fixing 3. Replace the DC Controller PCB

Sub Thermistor 2 (THM3) detects (PCB1).
hardware overheating.
1. Check if the cable of the Thermistor
is caught or is open circuit. -> Replace
Fixing Assembly high temperature error the Thermistors. -> Replace the Fixing
E001- (hardware detection) Upper Unit. 2. Replace the Main Driver
0004 Abnormal temperature difference PCB (PCB2). 3. Replace the DC
among the Thermistors was detected. Controller PCB (PCB1). 4. Check if the
Fixing Shutter operates. -> Replace the
Fixing Assembly.
Fixing Assembly high temperature error
E001-
0010
Fixing Assembly temperature rise error
• Temperature of the Fixing Main
Thermistor (THM1) does not reach 100
degC although 12 seconds have
passed since it reached above 70 degC
Main Thermistor (THM1). -> Replace
after starting the Fixing Roller
the Fixing Main Thermistor Unit. 2.
temperature control. • Temperature of
Check the installation of the Fixing
the Fixing Main Thermistor does not
Main Thermistor. -> Replace the Fixing
E002- reach 130 degC although 12 seconds
Upper Unit. 3. Replace the Fixing
0001 have passed since it reached above
Power Supply PCB (PCB10). 4.
100 degC after starting the Fixing
Replace the Main Driver PCB (PCB2).
Roller temperature control. •
5. Replace the DC Controller PCB
(PCB1). 6. Replace the Relay PCB
Thermistor does not reach 150 degC
(PCB5).
although 20 seconds have passed
since it reached above 130 degC after
starting the Fixing Roller temperature
conrtol.
Fixing Assembly temperature rise error
E002-
0010
Fixing Assembly temperature decrease Main Thermistor (THM1). -> Replace
error the Fixing Main Thermistor Unit. 2.
The Fixing Main Thermistor (THM1) Check the installation of the Fixing
E003-
detects 70 degC or lower for 2 seconds Main Thermistor. -> Replace the Fixing
0000
or longer although the temperature Upper Unit. 3. Replace the Fixing
reached above 100 degC after starting Power Supply PCB (PCB10). 4.
the Fixing Roller temperature control. Replace the Main Driver PCB (PCB2).
3
(PCB1). 6. Replace the Relay PCB

(PCB5).
Fixing Assembly temperature decrease
E003- error
Clear the error.
0010 Turning OFF and then ON the power
Fixing Power Supply error
E004-
0010
1. Check the harness of the Fixing Main
Thermistor (THM1) in the Fixing
E004- Assembly. 2. Check the connection of
Detect that the Fixing Main Thermistor
0205 the harness of the Fixing Assembly on
Unit is not connected.
the host machine side. 3. Replace the
Main Driver PCB (PCB2).
1. Replace the Fixing Cleaning Web. 2.
Replace the Fixing Cleaning Web Level
Fixing Cleaning Web absent error
Sensor (PS45). 3. Replace the DC
E005- After noticing the Fixing Cleaning Web
Controller PCB (PCB1). After executing
0000 absent, the web was pulled out 2000
the measures, clear the Fixing Cleaning
times.
Web counter (COPIER > COUNTER >
MISC > FIXWEB).
Error in Fixing Cleaning Web Drive
Solenoid connection 1. Check the connection of the
E005-
Connection of the Fixing Cleaning Web Connector. 2. Replace the Fixing
0001
Drive Solenoid (SL9) is not detected Cleaning Web Drive Solenoid (SL9).
when the power is turned ON.

Fixing Cleaning Web errort
error
E005-
Turning OFF and then ON Clear the error.
0010
the power without clearing
the error.
1. Check the connection of the Main Driver PCB
(PCB2) and the Drum Motor (M1). Motor side:
Drum Motor (M1) error J2138, PCB side: J109 2. Check the voltage of
E012-
Lock error of the Drum Motor the Drum Motor (M1) J2151. If voltage is 0V,
0001
(M1). check the connection of the Relay PCB J520. 3.
Replace the Drum Motor (M1). 4. Check the gear
of the Drum Drive Shaft. If the load is too much,
4
replace the Process Unit and the Drum Drive Unit

(Shaft). 5. Replace the Main Driver PCB (PCB2).
6. Replace the DC Controller PCB (PCB1).
Error in Waste Toner Lock
Detection Connector
disconnection Check the connection of the Waste Toner Lock
E013-
The Waste Toner Lock Detection Switch (SW5) and the Main Driver PCB
0001
Detection Switch (SW5) (PCB2). Switch side: J3050, PCB side: J103
detects locked state 3 times
for 200 msec at power-on.
1. Check the Waste Toner Container and the
Waste Toner Container Pipe. If toner overflowed
from the Waste Toner Container clogs the outlet
of the Waste Toner Pipe, remove the clogged
toner. After removing it, check that the screw can
Error in Waste Toner Feed be seen from the outlet of the pipe. 2. Check the
Screw Lock detection connection of the Waste Toner Lock Detection
The Waste Toner Lock Switch (SW5) and the Main Driver PCB (PCB2).
E013-
Detection Switch detects 3. Check the connection of the Main Driver PCB
0002
locked state 3 times for 200 (PCB2) and the DC Controller PCB (PCB1). Main
msec while the Developing Controller side: J3050, DC Controller side: J103 4.
Assembly is driven. Replace the Waste Toner Lock Detection Switch
(SW5). 5. Replace the Waste Toner Feed Unit. 6.
Replace the Main Driver PCB (PCB2). 7. Replace
the DC Controller PCB (PCB1). (When the error is
still displayed after replacing the Waste Toner
Feed Unit and the Main Driver PCB (PCB2).)
1. Check the gear of the Fixing Drive Unit. ->
Fixing Motor error Replace the gear. 2. Replace the Fixing Motor
E014-
Lock error of the Fixing (M3). 3. Check the connection drawer between
0001
Motor (M3). the Fixing Assembly and the host machine. 4.
1. Check the connection of the ETB Disengage
Sensor (PS56). Sensor side: J2101, J3270, PCB
side: J343 (Duplex Driver PCB (PCB4)) 2. Check
the connection of the Duplex Feed Left Motor
ETB disengagement error (M19). Motor side: J2107, J3044 (relay), PCB
E017- Disengagement of the ETB side: J330 (Duplex Driver PCB (PCB4)) 3.
0001 is not completed within the Replace the ETB Disengage Sensor (PS56). 4.
specified period of time. Replace the Duplex Feed Left Motor (M19). 5.
Replace the Duplex Driver PCB (PCB4). 6.
Replace the DC Controller PCB (PCB1). NOTE:
Check if the Disengagement Cam is stained. If
necessary, clean it. Check if the drive system
5
(gear, Motor, one-way) is failed. If necessary,

replace it. Check if the link with the Fixing Feed
Handle is failed. If necessary, replace it.
1. Check the connection of the ETB Disengage
Sensor (PS55). Sensor side: J2100, J3270, PCB
side: J343 (Duplex Driver PCB (PCB4)) 2. Check
the connection of the Duplex Feed Left Motor
(M19). Motor side: J2107, J3044 (relay), PCB
side: J330 (Duplex Driver PCB (PCB4)) 3.
ETB engagement error
Replace the ETB Engage Sensor (PS55). 4.
E017- Engagement of the ETB is
Replace the Duplex Feed Left Motor (M19). 5.
0002 not completed within the
Replace the Duplex Driver PCB (PCB4). 6.
specified period of time.
Replace the DC Controller PCB (PCB1). NOTE:
Check if the Disengagement Cam is stained. If
necessary, clean it. Check if the drive system
(gear, Motor, one-way) is failed. If necessary,
replace it. Check if the link with the Fixing Feed
Handle is failed. If necessary, replace it.
If this error occurs at installation, the ETB
Disengage Member (Transfer Frame Stopper)
may be left unremoved. Refer to the
troubleshooting "Remedy to be implemented
when the ETB Disengage Member (Transfer
Frame Stopper) is left unremoved" in the Service
Manual, and check whether the ETB Disengage
Member is left unremoved or not and implement
appropriate procedure. If this error occurs at times
other than installation, follow the following steps to
implement check and remedy. 1. Check the
ETB HP error connection of the ETB Disengage Sensor (PS56).
E017- Engagement of the ETB was Sensor side: J2101, J3270, PCB side: J343
0003 not completed at (Duplex Driver PCB (PCB4)) 2. Check the
initialization. connection of the Duplex Feed Left Motor (M19).
Motor side: J2107, J3044 (relay), PCB side: J330
(Duplex Driver PCB (PCB4)) 3. Replace the ETB
Disengage Sensor (PS56). 4. Replace the Duplex
Feed Left Motor (M19). 5. Replace the Duplex
Driver PCB (PCB4). 6. Replace the DC Controller
PCB (PCB1). NOTE: Check if the Disengagement
Cam is stained. If necessary, clean it. Check if the
drive system (gear, Motor, one-way) is failed. If
necessary, replace it. Check if the link with the
Fixing Feed Handle is failed. If necessary, replace
it.
E020- Developing Assembly toner 1. Check the connection of the Developing Toner
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0000 absent error Sensor (TS1). Sensor side: J2133, J3089 (relay),
Toner in the Developing PCB side: J3088 (relay), J114 (Main Driver PCB
Assembly was empty for 2 (PCB2)) 2. Check the connection of the Magnet
minutes. Roller Clutch (CL5). Sensor side: J2036, J3124
(relay), J3090 (relay) PCB side: J3091(relay),
J115 (Main Driver PCB (PCB2)) 3. Check the
connection of the Toner Feed Motor (M28). Motor
side: J2035, J3124 (relay), J3090 (relay) PCB
side: J3091(relay), J115 (Main Driver PCB
(PCB2)) 4. Check the connection of the Buffer
Toner Sensor (TS3). Sensor side: J2039, J3124
(relay), J3090 (relay) PCB side: J3091(relay),
J115 (Main Driver PCB (PCB2)) 5. Replace the
Developing Toner Sensor (TS1). 6. Replace the
Magnet Roller Clutch (CL5). 7. Replace the Toner
Feed Motor (M28). 8. Replace the Buffer Toner
Sensor (TS3). 9. Replace the Main Driver PCB
(PCB2). 10. Replace the DC Controller PCB
(PCB1).
1. Check the connection of the Developing Toner
Error in Developing Toner Sensor (TS1). Sensor side: J2133, J3089 (relay),
E020- Sensor connection detection PCB side: J3088 (relay), J114 (Main Driver PCB
0001 The connection detection (PCB2)) 2. Replace the Developing Toner Sensor
port was OFF at power-on. (TS1). 3. Replace the Main Driver PCB (PCB2). 4.
Replace the DC Controller PCB (PCB1).
1. Check the connection of the Buffer Toner
Sensor (TS3). Sensor side: J2039, J3124 (relay),
Error in Buffer Toner Sensor
J3090 (relay) PCB side: J3091(relay), J115 (Main
E020- connection detection
Driver PCB (PCB2)) 2. Replace the Buffer Toner
0002 The connection detection
Sensor (TS3). 3. Replace the Main Driver PCB
port was OFF at power-on.
(PCB1).
1. Check the connection of the Toner Excess
Error in the Toner Excess Supply Sensor (TS2). Sensor side: J2038, J3124
Supply Sensor connection (relay), J3090 (relay) PCB side: J3091(relay),
E020-
detection J115 (Main Driver PCB (PCB2)) 2. Replace the
0003
The connection detection Toner Excess Supply Sensor (TS2). 3. Replace
port was OFF at power-on. the Main Driver PCB (PCB2). 4. Replace the DC
1. Check the connection of the Magnet Roller
Error in Magnet Roller Clutch
Clutch (CL5). Sensor side: J2036, J3124 (relay),
E020- connection detection
J3090 (relay) PCB side: J3091(relay), J115 (Main
0004 The connection detection
Driver PCB (PCB2)) 2. Replace the Magnet Roller
port was OFF at power-on.
Clutch (CL5). 3. Replace the Main Driver PCB
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(PCB1).
Error in Developing
Assembly Toner Sensor
1. Turn OFF the main power. 2. Replace the
E020- Cleaning Scraper
Developing Assembly. 3. Turn ON the main
0021 displacement
power.
State with toner was
detected continuously.
1. Check the connection of the Connector. Motor
side: J2319, Main Driver PCB (PCB2) side: J109
2. Check the voltage of the Developing Motor
(M2) J2152. If voltage is 0V, check the connection
of the Relay PCB J520. 3. Check the load of the
Developing Motor error Developing Motor (M2). Manually turn the
E023-
Lock error of the Developing Developing Motor (M2) located at the rear of the
0001
Motor (M2). host machine to check it. 4. Replace the
Developing Motor (M2). 5. Replace the
Developing Clutch (CL1). (When an error occurs
while the Developing Clutch is ON.) 6. Replace
the Main Driver PCB (PCB2). 7. Replace the DC

1. Check the connection of the Magnet
Error in Magnet Roller Clutch Roller Clutch (CL5). Sensor side:
connection detection J2006, Main Driver PCB (PCB2) side:
E023-
Connection of the Magnet Roller J109 2. Replace the Magnet Roller
0002
Clutch (CL5) cannot be detected 5 Clutch (CL5). 3. Replace the Main
times with 20 msec time interval. Driver PCB (PCB2). 4. Replace the DC
1. Check the connection of the
Connector. Motor side: J2036, Buffer
Unit relay: J3124, Front side relay:
J3090, Rear side relay: J3091, Main
Driver PCB (PCB2) side: J115 2.
Toner Feed Motor error
E025- Replace the Toner Feed Motor (M28).
Overcurrent of the Toner Feed Motor
0001 3. Check if toner is clogged inside of the
(M28) was detected.
Buffer. Turn the Drive Shaft of the Motor
with your hand to check it. If the load is
too much, inside of the Buffer may be
clogged, so clean inside of it. 4.
8

(PCB1).
Connector. Motor side: J2037, Front
side relay: J3080, Rear side relay:
J3063, Main Driver PCB (PCB2) side:
J117 2. Remove the Toner Container,
and check if an error occurs. If an error
Toner Supply Motor error
E027- does not occur, reinstall the Toner
Lock error of the Toner Supply Motor
0001 Container and check again. If an error
(M10).
occurs, check the driving area of
connection point of the container. If an
error occurs, go on to 3. 3. Replace the
Toner Supply Motor (M10). 4. Replace
the Main Driver PCB (PCB2). 5.
Failure of NE Controller Counter
E032-
Detection of open circuit of count pulse Disconnection of cable.
0001
signal.
1. Check for displacement of the Lifter
Right Deck Lifter Motor error
E041- Wire of the Right Deck. 2. Check for
Overcurrent of the Right Deck Lifter
0001 hindrance to smooth movement of the
Motor was detected.
Deck Base Plate of the Right Deck.
1. Check for displacement of the Lifter
Left Deck Lifter Motor error
E041- Wire of the Left Deck. 2. Check for
Overcurrent of the Leftt Deck Lifter
0002 hindrance to smooth movement of the
Motor was detected.
Deck Base Plate of the Left Deck.
1. Check for error around the Lifter of
Cassette 3 Lifter Motor error
E041- the Cassette 3. 2. Check for hindrance
Overcurrent of the Cassette 3 Lifter
0003 to smooth movement of the Cassette
Motor was detected.
Base Plate of the Cassette 3.
1. Check for error around the Lifter of
Cassette 4 Lifter Motor error
E041- the Cassette 4. 2. Check for hindrance
Overcurrent of the Cassette 4 Lifter
0004 to smooth movement of the Cassette
Motor was detected.
Base Plate of the Cassette 4.
1. Check the connection of the Reverse
Error in Reverse Upper Flapper
Upper Flapper Solenoid (SL5). Solenoid
Solenoid connection detection
side: J2115, Duplex Driver PCB side:
E053- Connection of the Reverse Upper
J340 2. Replace the Reverse Upper
0001 Flapper Solenoid (SL5) cannot be
Flapper Solenoid (SL5). 3. Replace the
detected 5 times with 20 msec time
Duplex Driver PCB (PCB4). 4. Replace
interval.
the DC Controller PCB (PCB1).
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1. Check the position of the Primary

Charging Shutter and the Cleaning Pad.
1-A. In the case that the Primary
Charging Shutter and the Cleaning Pad
fail to operate (stopped at HP at front
side) 1-A-1. Check the connection of the
Primary Charging Wire Cleaning Motor
(M6). Motor side: J3017, J3060 (iR-ADV
8xxx)/J3160 (iRADV 6xxx) (relay), PCB
side: J3177 (relay), J107 (Main Driver
PCB (PCB2)) 1-A-2. Replace the
(M6). 1-B. In the case that the Primary
are stopped at rear side (close
operation position) 1-B-1. Check the
connection of the Primary Charging
Shutter Sensor (PS94). Sensor side:
Primary Charging Shutter HP open
J2029, J3089 (relay), PCB side: J3088
error
(relay), J114 (Main Driver PCB (PCB2))
E060- The Primary Charging Shutter Sensor
1-B-2. Replace the Primary Charging
0001 (PS94) detects that the shutter is
Shutter Sensor (PS94). 1-C. In the case
opened although it is moved to the
that the Primary Charging Shutter and
close position.
the Cleaning Pad are stopped along the
way 1-C-1. Check the loosening of
screw on the Slider Pin and abrasion of
the pin. Tighten the screw or replace the
Slider Pin. 1-C-2. Replace the Primary
Charging Assembly. 1-D. In the case
that the Primary Charging Shutter stops
at front side and the Cleaning Pad
moves to rear side 1-D-1. Check if the
Shutter Mounting Plate is deformed. If
so, replace the Shutter Unit. 1-D-2.
Check the loosening of screw on the
Slider Pin and abrasion of the pin.
Tighten the screw or replace the Slider
Pin. 1-D-3. Replace the Primary
Charging Assembly. 2. Replace the
Main Driver PCB (PCB2). 3. Replace
Primary Charging Shutter HP close 1. Check the position of the Primary
E060- error Charging Shutter and the Cleaning Pad.
0002 The Primary Charging Shutter Sensor 1-A. In the case that the Primary
(PS94) detects that the shutter is Charging Shutter and the Cleaning Pad
10
closed although it is moved to the open fail to operate (stopped at HP at front

position. side) 1-A-1. Check the connection of the
(M6). Motor side: J3017, J3060 (iR-ADV
8xxx)/J3160 (iRADV 6xxx) (relay), PCB
side: J3177 (relay), J107 (Main Driver
PCB (PCB2)) 1-A-2. Replace the
(M6). 1-B. In the case that the Primary
are stopped at rear side (close
operation position) 1-B-1. Check the
connection of the Primary Charging
Shutter Sensor (PS94). Sensor side:
(relay), J114 (Main Driver PCB (PCB2))
1-B-2. Replace the Primary Charging
Shutter Sensor (PS94). 1-C. In the case
that the Primary Charging Shutter and
the Cleaning Pad are stopped along the
way 1-C-1. Check the loosening of
screw on the Slider Pin and abrasion of
the pin. Tighten the screw or replace the
Slider Pin. 1-C-2. Replace the Primary
Charging Assembly. 2. Replace the
Main Driver PCB (PCB2). 3. Replace
1. Check the connection of the Pre-
exposure LED (connector connection,
open circuit, the caught cable). 2. Check
the installation of the Primary Charging
Assembly (connector connection, open
circuit, the caught cable). 3. Check the
Potential control error (VL)
fixation state of the Drum and the Drum
The measured value in the dark area
Shaft. (Check if the drum fixation
(VL) differs +/-30V or higher than the
E061- cylinder is properly installed.) 4. Check
target potential at potential control.
0001 if the Dustproof Glass is soiled. If
NOTE: If the difference is somewhere
necessary, clean it. 5. Check the
between +/-10V and less than 30V,
installation of the Laser Scanner Unit
alarm is indicated.
(connector connection, open circuit, the
caught cable). 6. Check the installation
of the Primary Charging High Voltage
PCB (PCB11), and its connection
caught cable). 7. Check the installation
11
of the Potential Sensor (connector

connection, open circuit, the caught
cable). 8. Check the installation of the
Drum Motor (M1), and its connection
caught cable). 9. Replace the parts. •
Primary Charging Assembly • Laser
Scanner Unit • Potential Sensor •
Primary Charging High Voltage PCB
(PCB11) • Drum Motor (M1) • Main
Driver PCB (PCB2) • DC Controller PCB
(PCB1)
1. Check the connection of the Pre-
exposure LED (connector connection,
open circuit, the caught cable). 2. If the
current value of the Primary Charging
Roller (COPIER > DISPLAY > DPOT >
PRIM-C) is 1550 micro A or higher,
execute 2-1 to 3. 2-1. Increase the grid
voltage of the Primary Charging
Assembly by 100V (COPIER > ADJUST
> HV-PRI > PRI-GRID). 2-2. Execute
the potential control (COPIER >
FUNCTION > DPC > DPC). 2-3. Turn
Potential control error (VD)
OFF and then ON the power. 3. Check
Potential in the dark area did not fall
E061- the installation of the Primary Charging
within the range (target value +/-10V)
0101 Assembly (connector connection, open
although retry was executed 8 times at
VD potential control.
installation of the Primary Charging
High Voltage PCB (PCB11), and its
connection (connector connection, open
installation of the Drum Motor (M1), and
its connection (connector connection,
Replace the parts. • Primary Charging
Assembly • Primary Charging High
Voltage PCB • Drum Motor (M1) • Main
Driver PCB (PCB2) • DC Controller PCB
(PCB1)
High voltage setting error
With the state in which the developing
E064- 1. Turn OFF and then ON the main
AC is output, 600V or higher
00FF power. 2. Replace the DCON PCB.
developing DC output was detected.
(Basically, this error is not detected.
12
However, to detect that the image

formation-related backup data is
corrupted or to protect the hardware in
case of 600V or higher developing DC
output, this is to be an error.)
1. Check the connection between the
Main Driver PCB (PCB2) and the High
Voltage Unit. Main Driver side: J111,
High Voltage Unit side: J3097 2. Check
the connection between the Relay PCB
(PCB5) and the High Voltage Unit.
Relay side: J519, High Voltage Unit
Primary charging/grid high voltage side: J3099 3. Replace the Primary
E065- output leak error Charging Assembly. 4. Check the
0001 The leak detection signal was detected connection inside of the High Voltage
5 times in a row for every 20 msec. Unit. High Voltage Unit Relay (J3097)
and Primary Charging High Voltage
PCB (PCB11) (J3501) High Voltage
Unit relay (J3099) and Pre-transfer
Charging PCB (PCB26) (J3545, J3500)
5. Replace the Main Driver PCB
(PCB2). 6. Replace the Primary Grid
High Voltage Connector (FM4- 1006).

1. Check the position of the Pre-transfer
Charging Shutter. 1-A. In the case that the
Pre-transfer Charging Shutter fails to
operate (stopped at HP at front side) Check
the connection of the Pre-transfer Charging
Wire Cleaning Motor (M7). Sensor side:
Pre-transfer Charging Shutter HP J3108, J3089 (relay), PCB side: J3088
open error (relay), J114 (Main Driver PCB (PCB2)) 1-B.
E066- The Pre-transfer Charging Shutter In the case that the Pre-transfer Charging
0001 Sensor (PS95) detects that the Shutter is stopped at rear side (close
shutter is opened although it is operation position) 1-B-1. Check that the
moved to the close position. Primary Fan Duct is closed. Close the
Primary Fan Duct. 1-B-2. Check movement
of the pin to push the Pre-transfer Charging
Shutter Sensor (PS95). Replace the Pin. 1-
B-3. Check movement of the flag on the Pre-
transfer Charging Shutter Sensor (PS95).
Replace the flag/ spring. 1-B-4. Check the
13
connection of the Pre-transfer Charging

Shutter Sensor (PS95). Sensor side: J2114,
J3215 (relay), J3067 (relay) PCB side:
J3066 (relay), J130 (Main Driver PCB
(PCB2)) 1-C. In the case that the Pre-
transfer Charging Shutter is stopped along
the way 1-C-1. Check abrasion of the Slider
Pin. Replace the Slider Pin. 1-C-2. Replace
the Pre-transfer Charging Assembly. 2.
1. Check the position of the Pre-transfer
Charging Shutter. 1-A. In the case that the
Pre-transfer Charging Shutter fails to
operate (stopped at HP at front side) Check
the connection of the Pre-transfer Charging
Wire Cleaning Motor (M7). Sensor side:
(relay), J114 (Main Driver PCB (PCB2)) 1-B.
In the case that the Pre-transfer Charging
Shutter is stopped at rear side (close
operation position) 1-B-1. Check that the
Pre-transfer Charging Shutter HP Primary Fan Duct is closed. Close the
close error. Primary Fan Duct. 1-B-2. Check movement
E066- The Pre-transfer Charging Shutter of the pin to push the Pre-transfer Charging
0002 Sensor (PS95) detects that the Shutter Sensor (PS95). Replace the Pin. 1-
shutter is closed although it is B-3. Check movement of the flag on the Pre-
moved to the open position. transfer Charging Shutter Sensor (PS95).
Replace the flag/ spring. 1-B-4. Check the
connection of the Pre-transfer Charging
Shutter Sensor (PS95). Sensor side: J2114,
J3215 (relay), J3067 (relay) PCB side:
J3066 (relay), J130 (Main Driver PCB
(PCB2)) 1-C. In the case that the Pre-
transfer Charging Shutter is stopped along
the way 1-C-1. Check abrasion of the Slider
Pin. Replace the Slider Pin. 1-C-2. Replace
the Pre-transfer Charging Assembly. 2.
1. Check the connection between the Main
Developing high voltage output Driver PCB (PCB2) and the High Voltage
leak error Unit. Main Driver side: J112, High Voltage
E067-
The leak detection signal was Unit side: J3098 2. Check the connection
0001
detected 5 times in a row for every between the Relay PCB (PCB5) and the
20 msec. High Voltage Unit. Relay side: J519, High
Voltage Unit side: J3099 3. Replace the
14
Developing Assembly. 4. Check the

connection point of the Developing
Assembly. If it is soiled, clean it. 5. Check
the connection inside of the High Voltage
Unit. Check the connection of the High
Voltage Unit Relay (J3097) and the
Developing High Voltage PCB (J3511). High
Voltage Unit Relay (J3099) and Pre-transfer
Charging PCB (J3545, J3500, J3510) 6.
Driver PCB (PCB2) and the High Voltage
Unit. Main Driver side: J112, High Voltage
Unit side: J3098 2. Check the connection
between the Relay PCB (PCB5) and the
High Voltage Unit. Relay side: J519, High
Voltage Unit side: J3099 3. Replace the Pre-
Pre-transfer charging high voltage transfer Charging Assembly. 4. Check the
output leak error connection inside of the High Voltage Unit.
E068-
The leak detection signal was Check the connection of the High Voltage
0001
detected 5 times in a row for every Unit Relay (J3098) and the Transfer High
20 msec. Voltage PCB (J3544). Check the connection
of the High Voltage Unit Relay (J3099) and
the Pre-transfer Charging PCB (J3545,
J3500) 5. Replace the Main Driver PCB
(PCB2). 6. Replace the Pre-transfer High
Voltage Connector (FM4- 1007). 7. Replace
the Pre-transfer Transformer (Post Charging
Trance) of the High Voltage Unit.
1. Check the connection between the Duplex
Driver PCB (PCB4) and the High Voltage
Unit. Check the connection at Duplex Driver
Transfer high voltage output leak side (J343) and the Transfer High Voltage
error side (J3066). Check the connection at
E069-
The leak detection signal was Duplex Driver side (J311) and the Transfer
0001
detected 5 times in a row for every High Voltage side (J3061). (In addition,
20 msec check that 24V is output.) 2. Check the
connection of the Transfer High Voltage
PCB (J3306). 3. Replace the ETB Unit. 4.
Replace the Duplex Driver PCB (PCB4).
1. Check if the door is opened. Close the
BD unlock error
door. 2. Check the connection between the
E100- Locked state was not detected
DC Controller PCB (PCB1) and the Laser
11xx within the specified period of time
Driver PCB (PCB35). DC Controller side:
at start-up.
J471, J472, Laser Driver side: J5100, J5101,
15
Relay Harness connection to Polygon Motor

and BD PCB: J3011 3. Replace the Laser
Scanner Unit. 4. Replace the Laser Driver
PCB (PCB35). 5. Replace the DC Controller
PCB (PCB1). NOTE: When condensation
occurs inside of the machine or the Laser
Scanner Unit, this error also occurs. When
condensation occurs, leave the machine or
the unit as it is until condensation
disappears. (Use the machine or the unit in
an environment where condensation does
not occur.)
Driver PCB (PCB35). DC Controller side:
J471, J472, Laser Driver side: J5100, J5101,
and BD PCB: J3011 3. Replace the Laser
BD unlock error
Scanner Unit. 4. Replace the Laser Driver
E100- After the BD range was specified,
12xx lock was unlocked for 1 second or
PCB (PCB1). NOTE: When condensation
longer.
occurs inside of the machine or the Laser
Scanner Unit, this error also occurs. When
condensation occurs, leave the machine or
not occur.)
Polygon Motor BD unlock error Driver PCB (PCB35). DC Controller side:
(Laser diode is not lit up/ failure of J471, J472, Laser Driver side: J5100, J5101,
the BD PCB/power supply error, Relay Harness connection to Polygon Motor
or condensation) and BD PCB: J3011 3. Replace the Laser
E100- During the Polygon speed Scanner Unit. 4. Replace the Laser Driver
13xx change, lock was unlocked for 1 PCB (PCB35). 5. Replace the DC Controller
second or longer. (Laser diode is PCB (PCB1). NOTE: When condensation
not lit up/failure of the BD occurs inside of the machine or the Laser
PCB/power supply error, or Scanner Unit, this error also occurs. When
condensation) condensation occurs, leave the machine or
16
not occur.)
door. 2. Check the connector connection,
open circuit, and the caught cable of the DC
Controller PCB (PCB1) and the Laser Driver
Polygon Motor BD unlock error
PCB (PCB35). DC Controller side: J471,
E100- Failed to get the Detailed Code
J472, Laser Driver side: J5100, J5101,
FFFF (communication error, power
supply error, PCB failure, etc.).
(M44) and BD Sensor: J3011 3. Replace the
Laser Scanner Unit. 4. Replace the Laser
Driver PCB (PCB35). 5. Replace the DC
EEPROM writing error.
E102- Failed to write to EEPROM
0001 (Power is not supplied/EEPROM
failure).
Different Laser Scanner Unit
model error
The scanner for 6075/6065/6055
E103- Replace the Laser Scanner Unit with the one
models was installed to the
0001 for the correct model.
imageRUNNER ADVANCE
8105/8095/8085 models, and vice
versa.
Polygon Motor FG unlock error
Locked state was not detected
E110- within the specified period of time
11xx at start-up. (Power is not
supplied/Polygon Motor signal
error)
Polygon Motor FG unlock error 1. Check if the door is opened. Close the
E110-
After the BD range was specified, door. 2. Check the connector connection,
12xx
lock was unlocked for 1 second or open circuit, and the caught cable of the DC
17
longer. (Power is not Controller PCB (PCB1) and the Laser Driver
supplied/Polygon Motor signal PCB (PCB35). DC Controller side: J471,
error) J472, Laser Driver side: J5100, J5101,
During the Polygon speed
E110- change, lock was unlocked for 1
13xx second or longer. (Power is not
supplied/Polygon Motor signal
error)
E110- Failed to get the Detailed Code
FFFF (communication error, power
supply error, PCB failure).

Laser Scanner Cooling Fan
error.
The Fan stop signal is detected
1. Check the connection of the Connector. 2.
E121- for 5 seconds or longer and retry
Replace the Laser Scanner Cooling Fan
0001 is failed 4 times in a row
(FM16).
although the Laser Scanner
Cooling Fan (FM16) is turned
ON.
E197- Error in Main Driver PCB 1. Check the connection of the DC Controller
0001 connection detection PCB (PCB1) and the Main Driver PCB
18
Failed to establish a (PCB2). DC Controller side: J411, J412, Main

communication between the DC Driver side: J125, J126 2. Check the Main
Controller PCB (PCB1) and the Driver PCB (PCB2) power supply connection.
Main Driver PCB (PCB2). Check the connection at the Main Driver side
(J128) and the DC Controller side (J414), and
check the voltage. 3. Replace the Main Driver
PCB (PCB1).
1. Check the connection of the DC Controller
PCB (PCB1) and the Feed Driver PCB
(PCB3). DC Controller side: J421, Feed Driver
side: J204 2. Check the connection of the
Error in Feed Driver PCB Feed Driver PCB (PCB3) and the DC-DC
connection detection Converter PCB. Check the connection at the
E197- Failed to establish a Feed Driver side (J218) and the DC-DC
0002 communication between the DC Converter side (J9033). 3. Check the power
Controller PCB (PCB1) and the supply of the Feed Driver PCB (PCB3). Check
Feed Driver Pub (PCB3). if appropriate voltages are applied to the Feed
Driver side (12V to 1pin, 5V to 3pin, 3.3V to
4pin). -> If not, replace the DC-DC Converter
PCB. 4. Replace the Feed Driver PCB (PCB3).
5. Replace the DC Controller PCB (PCB1).
1. Check the connection between the DC
Controller PCB (PCB1) and the Fixing Feed
Drawer. DC Controller side: J431, J432, Fixing
Feed Drawer (host machine side): J3002D
Fixing Feed Drawer (Fixing Feed side):
J3002L, Duplex Driver side: J300, J301 2.
Error in Duplex Driver PCB Check the connection of the Duplex Driver
connection detection PCB (PCB4) and the DC-DC Converter PCB.
E197- Failed to establish a Check the connection at the Duplex Driver
0003 communication between the DC side (J311) and the DC-DC Converter side
Controller PCB (PCB1) and the (J9034). 3. Check the power supply of the
Duplex Driver PCB (PCB4). Duplex Driver PCB (PCB4). Check if
appropriate voltages are applied to the Duplex
Driver side (12V to 1pin, 5V to 3pin, 3.3V to
4pin). -> If not, replace the DC-DC Converter
PCB. 4. Replace the Duplex Driver PCB
(PCB1).
Error in Relay PCB connection 1. Check the connection of the DC Controller
detection PCB (PCB1) and the Relay PCB (PCB5). DC
E197-
Connection between the DC Controller side: J451, Relay side: J514 2.
0004
Controller PCB (PCB1) and the Replace the Relay PCB (PCB5). 3. Replace
Relay PCB (PCB5) is the DC Controller PCB (PCB1).
19
disconnected.
Error in Main Driver PCB Analog 1. Check the connection of the DC Controller
Connector connection detection PCB (PCB1) and the Main Driver PCB
E197- Connection between the DC (PCB2). DC Controller side: J413, Main Driver
0005 Controller PCB (PCB1) and the side: J124 2. Replace the Main Driver PCB
Main Driver PCB (PCB2) is (PCB2). 3. Replace the DC Controller PCB
disconnected. (PCB1).
1. Check the connection between the DC
Error in Feed Driver PCB
Controller PCB (PCB1) and the Fixing Feed
Drawer Connector connection
Drawer. DC Controller side: J431, J432, Fixing
detection
E197- Feed Drawer (host machine side): J3002D
Connection between the DC
0006 Fixing Feed Drawer (Fixing Feed side):
Controller PCB (PCB1) and the
J3002L, Feed Driver side: J300, J301 2.
Feed Driver PCB (PCB3) is
Replace the Feed Driver PCB (PCB3). 3.
disconnected.
Error in Fixing Drawer 1. Check the connection between the Main
Connector connection detection Driver PCB (PCB2) and the Fixing Drawer.
E197- Connection between the DC Main Driver side: J105, Fixing Drawer (host
0008 Controller PCB (PCB1) and the machine side): J3001D Check the Harness of
Main Driver PCB (PCB2) is the Fixing Drawer (Fixing side) (J3001L). 2.
disconnected. Replace the Main Driver PCB (PCB2).
Error in the Process Unit
connection detection
E197- Driver PCB (PCB2) and the Process Unit. PCB
Connection between the Main
0009 side: J107, Process Unit side: J3060 2.
Driver PCB (PCB2) and the
Replace the Process Unit.
Process Unit is disconnected.
Error in Primary Charging High
Voltage PCB connection
Driver PCB (PCB2) and the Primary Charging
detection
E197- High Voltage PCB (PCB11). Main Driver side:
0010 J111, Primary Charging High Voltage side:
J3501 2. Replace the Primary Charging High
Primary Charging High Voltage
Voltage PCB (PCB11).
PCB (PCB11) is disconnected.
Error in Developing High
Voltage PCB connection
Driver PCB (PCB2) and the Developing High
detection
E197- Voltage PCB (PCB12). Main Driver side: J112,
0011 Developing High Voltage side: J3511 2.
Replace the Developing High Voltage PCB
Developing High Voltage PCB
(PCB12).
(PCB12) is disconnected.
Error in Transfer High Voltage 1. Check the connection between the Duplex
E197-
PCB connection detection Driver PCB (PCB4) and the Transfer High
0012
Connection between the Duplex Voltage PCB (PCB13). Duplex Driver side:
20
Driver PCB (PCB4) and the J343, Transfer High Voltage side: J3062 2.
Transfer High Voltage PCB Replace the Transfer High Voltage PCB
(PCB13) is disconnected. (PCB13).
Serial communication error
Failure of reception from the
video signal control ASIC. Data
E197- reception was failed 5 times in a
0181 row when reading data from the
video signal control ASIC (at FG
lock detection, BD lock
detection).
1. Connector disconnection/open circuit of the
Scanner HP error
Scanner HP Sensor (SR2). 2. Failure of the
E202- An error occurs during the
0001 Scanner Unit (Paper Front) HP
Scanner Motor (M1). 4. Failure of the Reader
detection operation (outward).
Scanner HP error
0002 Scanner Unit (Paper Front) HP
Scanner Motor (M1). 4. Failure of the Reader
detection operation (homeward).

Glass HP error
Glass Shift HP Sensor (SR11). 2. Failure of the
0101 Glass HP detection
Glass Shift Motor (M9). 4. Failure of the DADF
operation (outward).
Driver PCB (PCB1).
Glass HP error
0102 Glass HP detection
Glass Shift Motor (M9). 4. Failure of the DADF
operation (homeward).
Driver PCB (PCB1).
Power supply (24V) error
E227- 1. Connector disconnection/open circuit of the
24V port is OFF when the
0001 Reader Power Supply. 2. Failure of power supply.
power is turned ON.B
24V port is OFF when a job
is started.
E227- Power supply (24V) error 1. Connector disconnection/open circuit of the
0003 24V port is OFF when a job Reader Power Supply. 2. Failure of power supply
21
is ended.
24V port is OFF when
loading.
1. Connection error between the DADF Driver
PCB (PCB1) and the Reader Controller PCB
E227- 24V port is OFF when the
(PCB1). 2. Connector disconnection/open circuit
0101 power of DADF is turned
of the Reader Power Supply. 3. Failure of power
ON.
supply.
Power supply (24V) error PCB (PCB1) and the Reader Controller PCB
E227-
24V port is OFF when a job (PCB1). 2. Connector disconnection/open circuit
0102
is started in the DADF. of the Reader Power Supply. 3. Failure of power
supply.
Power supply (24V) error PCB (PCB1) and the Reader Controller PCB
E227-
24V port is OFF when a job (PCB1). 2. Connector disconnection/open circuit
0103
is ended in the DADF. of the Reader Power Supply. 3. Failure of power
supply.
Communication error
between Main Controller and 1. Check the connection of the Main Controller
DC Controller PCB and the DC Controller PCB (PCB1). Main
E240-
Communication error occurs Controller side: J712, DC Controller side: J442 2.
0000
between the CPU of the Replace the DC Controller PCB (PCB1). 3.
Main Controller PCB and the Replace the Main Controller PCB.
DC Controller PCB (PCB1).
3 minutes passed with 1. Check the connection of the Connector. 2.
pickup request waiting status Check the connection of the Sub PCB in the Main
E240-
It was detected that 3 Controller PCB 1 Box. 3. Check the connections
0001
minutes passed with pickup of the DC Controller PCB and the Main Controller
request waiting status. PCB 1. Replace the PCB(s) if necessary.
3 minutes passed with image
output request waiting status
Check the connection of the Sub PCB in the Main
E240- It was detected that 3
Controller PCB 1 Box. 3. Check the connections
0002 minutes passed with image
of the DC Controller PCB and the Main Controller
output request waiting
PCB 1. Replace the PCB(s) if necessary.
status.
Software sequence error 1. Check the connection of the Connector. 2.
after the jam Check the connection of the Sub PCB in the Main
E240-
A software sequence error Controller PCB 1 Box. 3. Check the connections
0003
(engine bug) was detected of the DC Controller PCB and the Main Controller
after the jam.? PCB 1. Replace the PCB(s) if necessary.
22
E246 System error Contact to the sales companies.


SRAM error
E248-
SRAM check error when the Main Controller PCB 2.
0000
power is turned ON.
EEPROM error
E248- An error when EEPROM power for Failure of the Reader Controller PCB
0001 the Reader Controller PCB (PCB1) (PCB1).
is turned ON.
EEPROM error
E248- Failure of the Reader Controller PCB
EEPROM writing error for the
0002 (PCB1).
Reader Controller PCB (PCB1).
EEPROM error
E248- Reading error after writing to Failure of the Reader Controller PCB
0003 EEPROM for the Reader (PCB1).
1. Check the connection between the AC
Driver PCB and the Main Driver PCB
Error in Current Sensor reference
(connector disconnection, open circuit, short
E263- voltage generation
circuit of harness). AC Driver side: J615,
0000 The reference voltage is not within
Main Driver side: J103 2. Replace the AC
the range of reference value.
Driver PCB. 3. Replace the Main Driver PCB
(PCB2).
Current Sensor error
E263- An error is detected in the value of
0001 the Current Sensor (SE601) (the
value remains at the upper limit).
(PCB2).
Current Sensor error
E263- An error is detected in the value of
0002 the Current Sensor (SE601) (the
value remains at the lower limit).
(PCB2).
E263- Error in Current Sensor accuracy 1. Check the connection between the AC
23
0003 The value of the Current Sensor Driver PCB and the Main Driver PCB
(SE601) is not within the range of (connector disconnection, open circuit, short
reference value. circuit of harness). AC Driver side: J615,
(PCB2).
Error in paper front vertical
scanning synchronous signal 1. Connector disconnection/open circuit of
Vertical scanning synchronous the Scanner Unit (Reader). 2. Connector
E270- signal (VSYNC) is not sent disconnection/open circuit of the Reader
0001 appropriately from the CMOS PCB Controller PCB (PCB1). 3. Failure of the
(Scanner Unit (Paper Front)), so Scanner Unit (Reader). 4. Failure of the
the image error occurs or the Reader Controller PCB (PCB1).
operation stops abnormally.
Error in horizontal
scanning/vertical scanning
1. Connector disconnection/open circuit of
synchronous signal
the Scanner Unit (Reader/DADF). 2.
Due to the horizontal scanning
E270- Connector disconnection/open circuit of the
synchronous signal (HSYNC)
0002 Reader Controller PCB (PCB1). 3. Failure of
error, the vertical scanning
the Scanner Unit (Reader/DADF). 4. Failure
synchronous signal (VSYNC) is
of the Reader Controller PCB (PCB1).
not sent, so the image error occurs
or the operation stops abnormally.
Error in paper back vertical
scanning synchronous signal 1. Connector disconnection/open circuit of
Vertical scanning synchronous the Scanner Unit (DADF). 2. Connector
E270- signal (VSYNC) is not sent disconnection/open circuit of the Reader
0101 appropriately from the CMOS PCB Controller PCB (PCB1). 3. Failure of the
(Scanner Unit (Paper Back)), so Scanner Unit (DADF). 4. Failure of the
the image error occurs or the Reader Controller PCB (PCB1).
operation stops abnormally.
Communication error between
Reader Controller PCB (PCB1) 1. Connector disconnection/open circuit of
and Scanner Unit (Reader) the Scanner Unit (Reader). 2. Connector
E280- Within the specified period of time, disconnection/open circuit of the Reader
0001 communication between the Controller PCB (PCB1). 3. Failure of the
Reader Controller PCB and Scanner Unit (Reader). 4. Failure of the
Scanner Unit (Paper Front) is not Reader Controller PCB (PCB1).
started.
Communication error between 1. Connector disconnection/open circuit of
Reader Controller PCB (PCB1) the Scanner Unit (DADF). 2. Connector
E280-
and Scanner Unit (DADF) disconnection/open circuit of the Reader
0101
Within the specified period of time, Controller PCB (PCB1). 3. Failure of the
communication between the Scanner Unit (DADF). 4. Failure of the
24
Reader Controller PCB and Reader Controller PCB (PCB1).

Scanner Unit (Paper Back) is not
started.
Paper front light intensity NG
E301- Light intensity is below the
Failure of the Scanner Unit (Reader).
0001 reference level at paper front
shading.
Paper back light intensity NG
E301- Light intensity is below the
Failure of the Scanner Unit (DADF).
0101 reference level at paper back
shading.

Error in paper front shading.
Scanner Unit (Reader). 2. Connector
Error in shading RAM access,
E302- disconnection/open circuit of the Reader
or the shading value is either
0001 Controller PCB (PCB1). 3. Failure of the
below or higher than the
Scanner Unit (Reader). 4. Failure of the Reader
reference level.
Error in paper back shading Scanner Unit (DADF). 2. Connector
Error in shading RAM access, disconnection/open circuit of the Reader
E302-
or the shading value is either Controller PCB (PCB1). 3. Operation error of
0101
below or higher than the the Glass Shift Motor (M9). 4. Failure of the
reference level. Scanner Unit (DADF). 5. Failure of the Reader
E315 Codec error
Main Controller PCB 2
1. Disconnect and then connect the connector
E351- communication error
of the Main Controller PCB 2. 2. Replace the
0000 Main Controller PCB 2
Main Controller PCB 2.
communication error.
Reader Controller PCB (PCB1)
PCB (PCB1) and the Reader Controller PCB
E400- and DADF
(PCB1). 2. Failure of the DADF Driver PCB
0001 Reception error occurs at the
(PCB1). 3. Failure of the Reader Controller
time of communication
PCB (PCB1).
between the Reader Controller
25
PCB and the DADF

Reader Controller PCB (PCB1) 1. Connection error between the DADF Driver
and DADF PCB (PCB1) and the Reader Controller PCB
E400-
Reception error occurs at the (PCB1). 2. Failure of the DADF Driver PCB
0002
time of communication (PCB1). 3. Failure of the Reader Controller
between the Reader Controller PCB (PCB1).
PCB and the DADF.
Pickup Roller Unit lifting error 1. Connector disconnection/open circuit of the
The level of the Pickup Roller Pickup Roller Unit Lifter HP Sensor (SR12). 2.
Unit Lifter HP Sensor (SR12) Connector disconnection/open circuit of the
E401-
does not change within the Pickup Roller Unit Lifter Motor (M10). 3. Failure
0001
specified period of time of the Pickup Roller Unit Lifter HP Sensor
although the Pickup Roller Unit (SR12). 4. Failure of the Pickup Roller Unit
Lifter Motor (M10) is driven. Lifter Motor (M10).
Pickup Roller Unit lifting error 1. Connector disconnection/open circuit of the
The level of the Pickup Roller Pickup Roller Unit Lifter HP Sensor (SR12). 2.
Unit Lifter HP Sensor (SR12) Connector disconnection/open circuit of the
E401-
does not change within the Pickup Roller Unit Lifter Motor (M10). 3. Failure
0002
specified period of time of the Pickup Roller Unit Lifter HP Sensor
although the Pickup Roller Unit (SR12). 4. Failure of the Pickup Roller Unit
Lifter Motor (M10) is driven. Lifter Motor (M10).
Tray Lifter Motor (M8) error
The Tray HP Sensor (SR13) is
Tray HP Sensor (SR13). 2. Connector
E407- not turned ON or OFF within
disconnection/open circuit of the Tray Lifter
0001 the specified period of time
Motor (M8). 3. Failure of the Tray HP Sensor
although the Tray Lifter Motor
(SR13). 4. Failure of the Tray Lifter Motor (M8).
(M8) is driven.
Tray Lifter Motor (M8) error 1. Connector disconnection/open circuit of the
The Paper Surface Sensor Paper Surface Sensor (SR6). 2. Connector
E407- (SR6) is not turned ON within disconnection/open circuit of the Tray Lifter
0002 the specified period of time Motor (M8). 3. Failure of the Paper Face
although the Tray Lifter Motor Sensor (SR6). 4. Failure of the Tray Lifter Motor
(M8) is driven. (M8).
DADF Disengagement Motor 1
(M6) error
Disengagement HP Sensor 1 (SR15). 2.
The DADF Disengagement HP
Connector disconnection/open circuit of the
E413- Sensor 1 (SR15) is not turned
Disengagement Motor 1 (M6). 3. Failure of the
0001 ON within the specified period
Disengagement HP Sensor 1 (SR15). 4. Failure
of time although the DADF
of the Disengagement Motor 1 (M6). 5. Failure
Disengagement Motor 1 (M6) is
of the DADF Driver PCB (PCB1).
driven.
E413- DADF Disengagement Motor 1 1. Connector disconnection/open circuit of the
26
0002 (M6) error Disengagement HP Sensor 1 (SR15). 2.

The DADF Disengagement HP Connector disconnection/open circuit of the
Sensor 1 (SR15) is not turned Disengagement Motor 1 (M6). 3. Failure of the
OFF within the specified period Disengagement HP Sensor 1 (SR15). 4. Failure
of time although the DADF of the Disengagement Motor 1 (M6). 5. Failure
Disengagement Motor 1 (M6) is of the DADF Driver PCB (PCB1).
driven.

(M7) error
the Disengagement HP Sensor 2 (SR16). 2.
E413- Sensor 2 (SR16) is not turned ON
Disengagement Motor 2 (M7). 3. Failure of
0011 within the specified period of time
although the DADF
Failure of the Disengagement Motor 2 (M7).
5. Failure of the DADF Driver PCB (PCB1).
driven.
(M7) error
E413- Sensor 2 (SR16) is not turned
Disengagement Motor 2 (M7). 3. Failure of
0012 OFF within the specified period of
time although the DADF
Failure of the Disengagement Motor 2 (M7).
5. Failure of the DADF Driver PCB (PCB1).
driven.
E423- DADF SDRAM error Error in SDRAM (video image memory) on
0001 SDRAM access error. the Reader Controller PCB (PCB1).
E423- DADF SDRAM erroror. Error in SDRAM (video image memory) on
0002 SDRAM Verify error. the Reader Controller PCB (PCB1).
1. Installed DADF is a different model. 2.
E490- Different DADF model error Failure of the Reader Controller PCB
0001 Not proper DADF is installed. (PCB1). 3. Failure of the DC Controller PCB.
4. Failure of the Main Controller PCB.
Communication error (Finisher-
1. The Finisher Controller PCB is faulty. 2.
E500- E1)
The host machine DC Controller PCB is
0000 The communication with the host
faulty.
machine is interrupted.
Communication error (Finisher- 1. The wiring between the Finisher Controller
E503- E1) PCB and Saddle Controller PCB is faulty. 2.
0002 The communication with the The Finisher Controller PCB is faulty. 3. The
Saddle Stitcher is interrupted. Saddle Stitcher Controller PCB is faulty.
27
1. The wiring between the Finisher Controller

Communication error (Finisher- PCB and host machine DC Controller PCB is
E503- E1/External 2 Hole Puncher) faulty. 2. The Punch Controller PCB is faulty.
0003 The communication with the 3. The Finisher Controller PCB is faulty. 4.
Puncher unit is interrupted. The host machine DC Controller PCB is
faulty.
A. Communication error (Finisher- A-1. The wiring between the Finisher
E1) B. Communication error with Controller PCB and host machine Controller
Insertion Unit (Document Insertion PCB is faulty. A-2. The Finisher Controller
Unit-L1) C. Communication error PCB is faulty. A-3. The host machine
with Insertion Unit (Document Controller PCB is faulty. B-1. Inserter
E503- Insertion/Folding Unit-H1) Controller PCB is faulty. B-2. Disconnection
0004 A. The communication with the of communication cable B-3. Connector on
Inserter or the Paper Folding Unit the Inserter Controller PCB is disconnected.
is interrupted. B. Failed C-1. Folder Controller PCB is faulty. C-2.
communication for 3 consecutive Disconnection of communication cable C-3.
times. C. Failed communication Connector on the DC Controller PCB is
for 3 consecutive times. disconnected.
Finisher back-up RAM (EEPROM)
error (Finisher-D1/E1)
The checksum for the EEPROM
E505-
data has an error. (The value The Finisher Controller PCB is faulty.
0001
written in EEPROM and the value
extracted from EEPROM doesn't
conform.)
EEPROM error (External 2 Hole
E505- Puncher)
The Punch Controller PCB is faulty.
0002 The checksum for the EEPROM
data has an error.
A. EEPROM error with the
Insertion Unit (failed data reading/
writing) (Document Insertion Unit-
L1) B. EEPROM error with the
E505- Insertion Unit (failed data reading/ A. The Insertion Unit Controller PCB is faulty.
0003 writing) (Document B. Folder Controller PCB is faulty.
Insertion/Folding Unit-H1)
A. The checksum for the
EEPROM data has an error. B.
Data failed to be read properly.
Rear end assist home position 1. The Rear End Assist Home Position
error (Finisher-E1) Sensor (PI109) is faulty. 2. The wiring
E514-
The stapler does not leave the between the Finisher Controller PCB and
8001
rear end assist home position Rear End Assist Motor is faulty. 3. The end
when the Rear Eend Assist Motor assist mechanism is faulty. 4. The Rear End
28
has been driven for 3 seconds. Assist Motor (M109) is faulty. 5. The Finisher
Controller PCB is faulty.
1. The Rear End Assist Home Pposition
Rear end assist home position
Sensor (PI109) is faulty. 2. The wiring
error (Finisher-E1)
between the Finisher Controller PCB and
E514- The stapler does not return to the
Rear End Assist Motor is faulty. 3. The end
8002 rear end assist home position
assist mechanism is faulty. 4. The Rear End
when the Rear End Assist Motor
Assist Motor (M109) is faulty. 5. The Finisher
has been driven for 3 seconds.m.)
Error in Folding Feed Motor lock
(Document Insertion/Folding Unit-
1. Connector of the Folding Feed Motor (M5)
E518- H1)
is disconnected. 2. Folding Feed Motor (M5)
8001 The Folding Feed Motor (M5) lock
is faulty.
signal has been detected for more
than the specified time.

1. The Gear Change Home Position
Gear change home position error
(Finisher-E1)
E519- The Gear Change Hhome Position
Gear Change Motor is faulty. 3. The gear
0002 Sensor does not turn ON when the
change mechanism is faulty. 4. The Gear
Gear Change Motor has been
Change Motor (M110) is faulty. 5. The
driven for 387 pulses.
Finisher Controller PCB is faulty.
1. The Gear Change Home Position
Gear change home position error
(Finisher-E1)
E519- The Gear Change Home Position
Gear Change Motor is faulty. 3. The gear
8001 Sensor does not turn OFF when
change mechanism is faulty. 4. The Gear
the Gear Change Motor has been
Change Motor (M110) is faulty. 5. The
driven for 387 pulses.
Front aligning plate home position 1. The Front Aligning Plate Home Position
The aligning plate does not leave between the Finisher Controller PCB and
E530-
the Aligning Plate Front Home Front Aligning Plate Motor is faulty. 3. The
8001
Position Sensor when the front aligning plate is faulty. 4. The Front
Alignment Plate Front Motor has Aligning Plate Motor (M103) is faulty. 5.
been driven for 4 seconds. The Finisher Controller PCB is faulty.
Front aligning plate home position 1. The front Aligning Plate Home Position
E530- error (Finisher-E1) Sensor (PI106) is faulty. 2. The wiring
8002 The aligning plate does not return between the Finisher Controller PCB and
to aligning plate front home position front aligning plate Motor is faulty. 3. The
29
Sensor when the alignment plate front aligning plate is faulty. 4. The front
front Motor has been driven for 4 aligning plate Motor (M103) is faulty. 5. The
seconds. Finisher Controller PCB is faulty.
Staple home position error
(Finisher-E1) 1. The wiring between the Finisher
E531- The Stapler does not leave the Controller PCB and Stapler is faulty. 2. The
8001 staple home position when the Stapler is faulty. 3. The Finisher Controller
Staple Motor has been driven for PCB is faulty.
0.4 sec.
Staple home position error
(Finisher-E1) 1. The wiring between the Finisher
E531- The Stapler does not return to the Controller PCB and Stapler is faulty. 2. The
8002 staple home position when the Stapler is faulty. 3. The Finisher Controller
Staple Motor has been driven for PCB is faulty.
0.4 sec.
1. The Stapler Drive Home Position Sensor
Stapler shift home position error
(PI110) is faulty. 2. The wiring between the
(Finisher-E1)
Finisher Controller PCB and Stapler Shift
E532- The Stapler does not leave the
Motor is faulty. 3. The stapler shift base is
8001 stapler shift home pposition when
faulty. 4. The Stapler Shift Motor (M105) is
the Stapler Shift Motor hasbeen
faulty. 5. The Finisher Controller PCB is
driven for 5 seconds.
faulty.
1. The Stapler Drive Home Position Sensor
Stapler shift home position error
(Finisher-E1)
Finisher Controller PCB and Stapler Shift
E532- The Stapler does not return to the
Motor is faulty. 3. The stapler shift base is
8002 stapler shift home position when
faulty. 4. The Stapler Shift Motor (M105) is
the Stapler Shift Motor has been
faulty. 5. The Finisher Controller PCB is
driven for 20 seconds.
faulty.
Swing home position error 1. The Swing Home Position Sensor
(Finisher-E1) (PI105) is faulty. 2. The wiring between the
E535- The Stapler does not leave the Finisher Controller PCB and Swing Motor is
8001 swing home position when the faulty. 3. The swing mechanism is faulty. 4.
Swing Motor has been driven for 3 The Swing Motor (M106) is faulty. 5. The
Swing home position error 1. The Swing Home Position Sensor
(Finisher-E1) (PI105) is faulty. 2. The wiring between the
E535- The Stapler does not return to the Finisher Controller PCB and Swing Motor is
8002 swing home position when the faulty. 3. The swing mechanism is faulty. 4.
Swing Motor has bee driven for 3 The Swing Motor (M106) is faulty. 5. The
E537- Rear aligning plate home position 1. The Aligning Plate Rear Home Position
8001 error (Finisher-E1) Sensor (PI107) is faulty. 2. The wiring
30
The aligning plate does not leave between the Finisher Controller PCB and
the Aligning Plate Rear Home Aligning Plate Rear Motor is faulty. 3. The
Position Sensor when the rear aligning plate is faulty. 4. The Rear
Alignment Plate Rear Motor has Aligning Plate Motor (M104) is faulty. 5.
Rear aligning plate home position 1. The Aligning Plate Rear Home Position
The aligning plate does not return between the Finisher Controller PCB and
E537-
to Aligning Plate Rear Home Aligning Plate Rear Motor is faulty. 3. The
8002
Position Sensor when the rear aligning plate is faulty. 4. The Rear
Alignment Plate Rear Motor has Aligning Plate Motor (M104) is faulty. 5.
Tray 1 time out error (Finisher-E1) 1. The Tray 1 Shift Area Sensor PCB is
1. If the tray does not return to faulty. 2. The wiring between the Finisher
home position when the Tray 1 Controller PCB and Tray 1 Shift Motor is
E540-
Shift Motor is driven for 25 faulty. 3. The tray up/down mechanism is
8001
seconds. 2. If the tray does not faulty. 4. The Tray 1 Shift Motor (M107) is
move to other area when Tray 1 faulty. 5. The Finisher Controller PCB is
Shift Motor is driven for 5 seconds. faulty.
Tray 1 shift area error (Finisher-E1) 1. The Tray 1 Shift Area Sensor PCB is
1. The dangerous area is reached faulty. 2. The wiring between the Finisher
before the Tray 1 Paper Surface Controller PCB and Tray 1 Shift Motor is
E540-
Sensor detects paper surface faulty. 3. The tray up/down mechanism is
8002
during the paper surface detection faulty. 4. The Tray 1 Shift Motor (M107) is
operation. 2. A discontinuous area faulty. 5. The Finisher Controller PCB is
is detected during tray operation. faulty.
1. The Tray 1 Shift Area Sensor PCB is
Swing Guide Switch/Staple Safety faulty. 2. The wiring between the Finisher
Switch error (Finisher-E1) Controller PCB and Tray 1 Shift Motor is
E540-
The swing guide switch or staple faulty. 3. The tray up/down mechanism is
8003
safety switch is activated while the faulty. 4. The Tray 1 Shift Motor (M107) is
tray is operating. faulty. 5. The Finisher Controller PCB is
faulty.

1. The Tray 1 Shift Area Sensor PCB
The Tray 1 Shift Motor clock error is faulty. 2. The wiring between the
(Finisher-E1) Finisher Controller PCB and Tray 1
E540-
The FG input cannot be detected when Shift Motor is faulty. 3. The tray
8004
the Tray 1 Shift Motor has been driven for up/down mechanism is faulty. 4. The
0.2 second. Tray 1 Shift Motor (M107) is faulty. 5.
The Finisher Controller PCB is faulty
31

The Tray 1 Shift Motor speed error is faulty. 2. The wiring between the
E540-
The lock detection signal turns OFF 150 Shift Motor is faulty. 3. The tray
8005
msec after the lock detection signal up/down mechanism is faulty. 4. The
turned ON. Tray 1 Shift Motor (M107) is faulty. 5.
The Finisher Controller PCB is faulty.
The Tray 1 Shift Motor acceleration error is faulty. 2. The wiring between the
E540-
The lock detection signal does not turn Shift Motor is faulty. 3. The tray
8006
ON when the Tray 1 Shift Motor has been up/down mechanism is faulty. 4. The
driven for 1 second. Tray 1 Shift Motor (M107) is faulty. 5.
is faulty. 2. The wiring between the
The Tray 1 Shift Motor error (Finisher-E1)
Finisher Controller PCB and Tray 1
E540- The lock detection signal does not turn
Shift Motor is faulty. 3. The tray
8007 OFF when the Tray 1 Shift Motor is at a
up/down mechanism is faulty. 4. The
stop.
Tray 1 Shift Motor (M107) is faulty. 5.
1. The Tray 2 shift area Sensor PCB
Tray 1 time out error (Finisher-E1)
1. If the tray does not return to home
E542- position when the Tray 1 Shift Motor is
8001 driven for 25 seconds. 2. If the tray does
not move to other area when Tray 2 Shift
Tray 2 shift Motor (M105) is faulty. 5.
Motor is driven for 5 seconds.
Tray 2 shift area error (Finisher-E1)
1. The upper limit area is reached before
the Tray 2 Paper Surface Sensor 1
detects the paper surface during paper
E542- surface detection operation. 2. A
8002 discontinuous area is detected during tray
operation. 3. During evacuation operation,
arrival at the area beyond the Tray 2
Paper Surface Sensor 2 is detected
before this Sensor detects paper surface.
The Tray 2 Shift Motor clock error
(Finisher-E1)
E542- Finisher Controller PCB and Tray 2
The FG input cannot be detected when
8004 Shift Motor is faulty. 3. The tray
the Tray 2 Shift Motor has been driven for
0.2 second.
32

The Tray 2 Shift Motor speed error is faulty. 2. The wiring between the
E542-
The lock detection signal turns OFF 150 Shift Motor is faulty. 3. The tray
8005
msec after the lock detection signal up/down mechanism is faulty. 4. The
turned ON. Tray 2 Shift Motor (M105) is faulty. 5.
The Tray 2 Shift Motor acceleration error is faulty. 2. The wiring between the
E542-
The lock detection signal does not turn Shift Motor is faulty. 3. The tray
8006
ON when the Tray 2 Shift Motor has been up/down mechanism is faulty. 4. The
driven for 1 second. Tray 2 Shift Motor (M105) is faulty. 5.
The Tray 2 Shift Motor error (Finisher-E1)
E542- The lock detection signal does not turn
8007 OFF when the Tray 2 Shift Motor is at a
stop.
1. The connector of the Fan (F1) is
Error in the Power Supply Fan of the
disconnected. 2. The wiring of the
E551- Insertion Unit
Fan (F1) is faulty. 3. The Fan (F1) is
0011 The loch signal is detected for the
faulty. 4. The Insertion Unit Controller
specified times while the fan operates.
PCB is faulty.
1. The connector of the Fan (F1) is
Error in the Power Supply Fan of the
disconnected. 2. The wiring of the
E551- Paper Folding Unit
Fan (F1) is faulty. 3. The Fan (F1) is
0021 The loch signal is detected for the
faulty. 4. The Paper Folding Unit
specified times while the fan operates.
Error in Slowing Timing Sensor
(Document Insertion/Folding Unit-H1) 1. Connector of the Slowing Timing
E562- The receiving-light intensity failed to be Sensor (S24) is disconnected. 2.
8001 within the threshold although the emitting- Slowing Timing Sensor (S24) is
light intensity is adjusted to be within the faulty.
threshold when adjusting the Sensor.
Error in Disengagement Timing Sensor
1. Connector of the Disengagement
(Document Insertion/ Folding Unit-H1).
E562- Timing Sensor (S21) is
The receiving-light intensity failed to be
8002 disconnected. 2. Disengagement
within the threshold although the emitting-
Timing Sensor (S21) is faulty.
light intensity is adjusted to be within the
33

Error in Folding Position Accuracy Sensor
(Document Insertion/Folding Unit-H1) 1. Connector of the Folding Position
E562- The receiving-light intensity failed to be Accuracy Sensor (S23) is
8003 within the threshold although the emitting- disconnected. 2. Folding Position
light intensity is adjusted to be within the Accuracy Sensor (S23) is faulty.

Error in the Upper Stopper HP
Sensor (Document Insertion/
The receiving-light intensity failed to be
Folding Unit-H1)
E562- within the threshold although the emitting-
1. Connector of the Upper Stopper
8004 light intensity is adjusted to be within the
HP Sensor (S16) is disconnected.
2. Upper Stopper HP Sensor
(S16) is faulty.
Upper Stopper Motor of Paper
Folding Unit failed to go through
HP (Document Insertion/Folding 1. Connector of the Upper Stopper Motor
Unit-H1) (M7) is disconnected. 2. Upper Stopper
E569- The Upper Stopper HP Sensor Motor (M7) is faulty. 3. Connector of the
8001 failed to be OFF despite the drive Upper Stopper HP Sensor (S16) is
of specified pulse in the case that disconnected. 4. Upper Stopper HP Sensor
the Upper Stopper Motor started (S16) is faulty.
to be driven while the Upper
Stopper HP Sensor was ON.
Upper Stopper Motor of Paper
Folding Unit failed to return to HP
(Document Insertion/Folding Unit- 1. Connector of the Upper Stopper Motor
H1) (M7) is disconnected. 2. Upper Stopper
E569- The Upper Stopper HP Sensor Motor (M7) is faulty. 3. Connector of the
8002 failed to be ON despite the drive Upper Stopper HP Sensor (S16) is
of specified pulse in the case that disconnected. 4. Upper Stopper HP Sensor
the Upper Stopper Motor started (S16) is faulty.
to be driven while the Upper
Stopper HP Sensor was OFF.
C-fold Stopper Motor of Paper 1. Connector of the C-fold Stopper Motor
Folding Unit failed to go through (M8) is disconnected. 2. C-fold Stopper
E56A- HP (Document Insertion/Folding Motor (M8) is faulty. 3. Connector of the C-
8001 Unit-H1) fold Stopper HP Sensor (S17) is
The C-fold Stopper Motor HP disconnected. 4. C-fold Stopper HP Sensor
Sensor failed to be OFF despite (S17) is faulty.
34
the drive of specified pulse in the

case that the C-fold Stopper Motor
started to be driven while the C-
fold Stopper Motor HP Sensor
was ON.
C-fold Stopper Motor of Paper
1. Connector of the C-fold Stopper Motor
H1)
(M8) is disconnected. 2. C-fold Stopper
The C-fold Stopper Motor HP
E56A- Motor (M8) is faulty. 3. Connector of the C-
Sensor failed to be ON despite the
8002 fold Stopper HP Sensor (S17) is
drive of specified pulse in the case
disconnected. 4. C-fold Stopper HP Sensor
that the C-fold Stopper Motor
(S17) is faulty.
started to be driven while the C-
fold Stopper Motor HP Sensor
was OFF.
C-fold Tray Motor of Paper
Folding Unit failed to go through
HP (Document Insertion/Folding
1. Connector of the C-fold Tray Motor (M6)
Unit-H1)
is disconnected 2. C-fold Tray Motor (M6) is
E56B- The C-fold Tray Motor Sensor
faulty 3. Connector of the C-fold Tray Motor
8001 failed to be OFF despite the drive
Sensor (S19) is disconnected 4. C-fold Tray
of specified pulse in the case that
Motor Sensor (S19) is faulty
the C-fold Tray Motor started to be
driven while the C-fold Tray Motor
Sensor was ON.
Folding Tray Motor of Paper
1. Connector of the C-fold Tray Motor (M6)
H1)
is disconnected. 2. C-fold Tray Motor (M6) is
E56B- The C-fold Tray Motor Sensor
faulty. 3. Connector of the C-fold Tray Motor
8002 failed to be ON despite the drive
Sensor (S19) is disconnected. 4. C-fold Tray
of specified pulse in the case that
Motor Sensor (S19) is faulty.
the C-fold Tray Motor started to be
driven while the C-fold Tray Motor
Sensor was OFF.enso
1. The Shutter Home Position Sensor
Shutter home position error (PI113) is faulty. 2. The wiring between the
(Finisher-E1) Finisher Controller PCB and Stack Ejection
E584- The stapler does not return to the Motor, and between the Finisher Controller
0002 shutter home position when the PCB and Shutter Clutch is faulty. 3. The
Stack Ejection Motor has been shutter mechanism is faulty. 4. The Stack
driven for 3 seconds. Ejection Motor (M102), Shutter Clutch
(CL101), ang Stack Ejection Lower Roller
35
Clutch (CL102) is faulty. 5. The Finisher

1. The Shutter Home Position Sensor
Shutter home position error Finisher Controller PCB and Stack Ejection
(Finisher-E1) Motor, and between the Finisher Controller
E584- The stapler does not leave the PCB and Shutter Clutch is faulty. 3. The
8001 shutter home position when the shutter mechanism is faulty. 4. The Stack
Stack Ejection Motor has been Ejection Motor (M102), Shutter Clutch
driven for 3 seconds. (CL101), ang Stack Ejection Lower Roller
Clutch (CL102) is faulty. 5. The Finisher
1. The Punch Home Position Sensor (PI63)
Punch home position error and Punch Motor Clock Sensor (PI62) is
(External 2 Hole Puncher) faulty. 2. The wiring between the Punch
E590- The Puncher does not detect the Controller PCB and Sensor is faulty. 3. The
8001 Punch Home Position Sensor punch mechanism is faulty. 4. The punch
when the Puncher Motor has been motor (M61) is faulty. 5. The Punch
driven for 200 msec. Controller PCB is faulty. 6. The Finisher
1. The Punch Home Position Sensor (PI63)
Punch home position error
and Punch Motor Clock Sensor (PI62) is
(External 2 Hole Puncher)
faulty. 2. The wiring between the Punch
After the Motor has been stopped
E590- Controller PCB and Sensor is faulty. 3. The
at time of Punch Motor
8002 punch mechanism is faulty. 4. The punch
initialization, the Puncher does not
motor (M61) is faulty. 5. The Punch
detect Punch Home Position
Controller PCB is faulty. 6. The Finisher
Sensor.
Scrap full detection error (External
2 Hole Puncher) 1. The wiring between the Scrap Full
The voltage of the light received is Detector PCB and Punch Controller PCB is
E591-
3.0 V or less even when the light faulty. 2. The Scrap Full Detector PCB is
8001
emitting duty of the Scrap Full faulty. 3. The Punch Controller PCB is faulty.
Detector Sensor has been 4. The Finisher Controller PCB is faulty.
increased to 66% or more.
Scrap full detection error (External
2 Hole Puncher)
The voltage of the light received is 1. The Scrap Full Detector PCB is faulty. 2.
E591-
2.0 V or more even when the light The Punch Controller PCB is faulty. 3. The
8002
emitting duty of the Scrap Full Finisher Controller PCB is faulty.
Detector Sensor has been
decreased to 0%.
E592- Trailing Edge Sensor error 1. The wiring between the LED
36
8001 (External 2 Hole Puncher) PCB/Photosensor PCB and Punch

The voltage of the light received is Controller PCB is faulty. 2. The LED PCB
2.5 V or less even when the light and Photosensor PCB is faulty. 3. The
emitting duty of the Trailing Edge Punch Controller PCB is faulty. 4. The
Sensor (LED5, PTR5) has been Finisher Controller PCB is faulty.
Trailing Edge Sensor error
(External 2 Hole Puncher)
The voltage of the light received is 1. The LED PCB and Photosensor PCB is
E592-
2.0 V or more even when the light faulty. 2. The Punch Controller PCB is faulty.
8002
emitting duty of the Trailing Edge 3. The Finisher Controller PCB is faulty.
Sensor has been decreased to
0%.

Horizontal Registration Sensor 1
error (External 2 Hole Puncher) 1. The wiring between the LED
The voltage of the light received PCB/Photosensor PCB and Punch Controller
E592- is 2.5 V or less even when the PCB is faulty. 2. The LED PCB and
8003 light emitting duty of the Photosensor PCB is faulty. 3. The Punch
Horizontal Registration Sensor 1 Controller PCB is faulty. 4. The Finisher
(LED1, PTR1) has been Controller PCB is faulty.
error (External 2 Hole Puncher)
The voltage of the light received
1. The LED PCB and Photosensor PCB is
E592- is 2.0 V or more even when the
faulty. 2. The Punch Controller PCB is faulty.
8004 light emitting duty of the
3. The Finisher Controller PCB is faulty.
(LED1, PTR1) has been
decreased to 0%.
Horizontal Registration Sensor 2 1. The LED PCB and Photosensor PCB is
E592-
error (External 2 Hole Puncher) faulty. 2. The Punch Controller PCB is faulty.
8006
The voltage of the light received 3. The Finisher Controller PCB is faulty.
37
is 2.0 V or more even when the

light emitting duty of the
decreased to 0%.
(LED3, PTR3) has been Controller PCB is faulty
8008 light emitting duty of the
decreased to 0%.
800A light emitting duty of the
decreased to 0%.
Horizontal registration home 1. The Horizontal Registration Home Position
position error (External 2 Hole Sensor (PI61) is faulty. 2. The wiring between
Puncher) the Punch Controller PCB and Sensor is
E593-
At time of Horizontal Registration faulty. 3. The horizontal registration
8001
Motor initialization, the punch mechanism is faulty. 4. The Horizontal
slide unit does not leave the Registration Motor (M62) is faulty. 5. The
Horizontal Home Position Sensor Punch Controller PCB is faulty. 6. The
38
even when it has been driven for Finisher Controller PCB is faulty.
9 mm.
Horizontal registration home
1. The Horizontal Registration Home Position
position error (External 2 Hole
Sensor (PI61) is faulty. 2. The wiring between
Puncher)
the Punch Controller PCB and Sensor is
At time of Horizontal Registration
E593- faulty. 3. The horizontal registration
Motor initialization, the punch
8002 mechanism is faulty. 4. The Horizontal
slide unit does not return to the
Registration Motor (M62) is faulty. 5. The
Horizontal Registration Home
Punch Controller PCB is faulty. 6. The
Position Sensor even when the
unit has been driven for 37 mm.
Tray Lift Motor of Paper Folding
1. Connector of the Tray Lift Motor (M2) is
Unit failed to go through HP
disconnected 2. Tray Lift Motor (M2) is faulty
E5E1- (Document Insertion Unit-L1)
3. Connector of the Paper Feed Sensor (S3)
0001 The Paper Feed Sensor (S3) did
is disconnected 4. Paper Feed Sensor is
not turned ON when the Inserter
faulty
paper feed tray moved up.
Unit failed to return to HP
1. Connector of the Tray Lift Motor (M2) is
(Document Insertion Unit-L1)
disconnected 2. Tray Lift Motor (M2) is faulty
E5E1- During initialization or lowering of
3. Connector of the Tray Lower Limit Sensor
0002 the Inserter paper feed tray, the
(S5) is disconnected 4. Tray Lower Limit
Tray Lower Limit Sensor (S5) has
Sensor (S5) is faulty
not turned ON within the
specified time.
Unit failed to go through HP 1. Connector of the Tray Lift Motor (M2) is
(Document Insertion/Folding Unit- disconnected 2. Tray Lift Motor (M2) is faulty
E5E1-
H1) 3. Connector of the Paper Feed Sensor (S3)
8001
The Paper Feed Sensor (S3) did is disconnected 4. Paper Feed Sensor (S3) is
not turned ON when the Inserter faulty
paper feed tray moved up.
Unit failed to return to HP
(Document Insertion/Folding Unit- 1. Connector of the Tray Lift Motor (M2) is
H1) disconnected 2. Tray Lift Motor (M2) is faulty
E5E1-
During initialization or lowering of 3. Connector of the Tray Lower Limit Sensor
8002
the Inserter paper feed tray, the (S5) is disconnected 4. Tray Lower Limit
Tray Lower Limit Sensor (S5) has Sensor (S5) is faulty
not turned ON within the
specified time.
E5F0- Paper positioning plate home 1. The Paper Positioning Plate Home
8001 position error (Finisher-E1) Position Sensor (PI7) is faulty. 2. The
39
The paper positioning plate home positioning plate drive mechanism is faulty. 3.
positio Sensor does not turn ON The Paper Positioning Plate Motor (M4) is
when the Paper Positioning Plate faulty. 4. The Saddle Stitcher Controller PCB
Motor has been driven for 1500 is faulty.
pulses.

1. The Paper Positioning Plate Home Position
Sensor (PI7) is faulty. 2. The wiring between the
Finisher Controller PCB and Stack Ejection Motor,
Paper positioning plate
E5F0- and between the Finisher Controller PCB and
home position error
8002 Shutter Clutch is faulty. 3. The positioning plate
(Finisher-E1)
drive mechanism is faulty. 4. The Paper
Positioning Plate Motor (M4) is faulty. 5. The
Saddle Stitcher Controller PCB is faulty.
1. The Paper Folding Motor Clock Sensor (PI4)
Paper Ffolding Motor lock
and Paper Ffolding Home Position Sensor (PI21)
error (Finisher-E1)
E5F1- is faulty. 2. The paper folding roller drive
The feed speed of the paper
8001 mechanism is faulty. 3. The Paper Folding Motor
fold roller reaches 5 mm/sec
(M2) is faulty. 4. The Saddle Stitcher Controller
or less.
PCB is faulty.
Paper positioning plate
home position error 1. The Paper Folding Motor Clock Sensor (PI4)
(Finisher-E1) and Paper Ffolding Home Position Sensor (PI21)
E5F1- The status of the Paper Fold is faulty. 2. The paper folding roller drive
8002 Home Position Sensor does mechanism is faulty. 3. The Paper Folding Motor
not change when the paper (M2) is faulty. 4. The Saddle Stitcher Controller
fold Motor has been driven PCB is faulty.
for 3 seconds.
Guide home position error
(Finisher-E1) 1. The Guide Home Position Sensor (PI13) is
E5F2- The Guide Home Position faulty. 2. The guide plate drive mechanism is
8001 Sensor does not turn ON faulty. 3. The Guide Motor (M3) is faulty. 4. The
when the Guide Motor has Saddle Stitcher Controller PCB is faulty.
been driven for 700 pulses.
Guide home position error
(Finisher-E1) 1. The Guide Home Position Sensor (PI13) is
E5F2- The Guide Home Position faulty. 2. The guide plate drive mechanism is
8002 Sensor does not turn OFF faulty. 3. The Guide Motor (M3) is faulty. 4. The
when the Guide Motor has Saddle Stitcher Controller PCB is faulty.
been driven for 50 pulses.
E5F3- Aligning plate home position 1. The Aligning Plate Home Position Sensor (PI5)
40
8001 error (Finisher-E1) is faulty. 2. The aligning plate drive mechanism is

The Aligning Plate Home faulty. 3. The Aligning Motor (M5) is faulty. 4. The
Position Sensor does not Saddle Stitcher Controller PCB is faulty.
turn ON when the Aligning
Motor has been driven for
500 pulses.
Aligning plate home position
error (Finisher-E1)
1. The Aligning Plate Home Position Sensor (PI5)
The Aligning Plate Home
E5F3- is faulty. 2. The aligning plate drive mechanism is
Position Sensor does not
8002 faulty. 3. The Aligning Motor (M5) is faulty. 4. The
turn OFF when the Aligning
Saddle Stitcher Controller PCB is faulty.
Motor has been driven for 50
pulses.
Stitcher (rear) home position
error (Finisher-E1)
The Stitcher Home Position 1. The Stitcher Home Position Sensor (rear)
E5F4-
Sensor does not turn ON (SW5) is faulty. 2. The Stitcher (rear) is faulty. 3.
8001
when the Stitch Motor (rear) The Saddle Stitcher Controller PCB is faulty.
has been driven backward
for 0.5 sec.
Stitcher (rear) home position
error (Finisher-E1)
The stitching home position 1. The Stitcher Home Position Sensor (rear)
E5F4-
Sensor does not turn OFF (SW5) is faulty. 2. The Stitcher (rear) is faulty. 3.
8002
when the Stitch Motor (rear) The Saddle Stitcher Controller PCB is faulty.
has been driven forward for
0.5 sec.
Stitcher (front) home position
error (Finisher-E1)
The Stitcher Home Position 1. The Stitcher Home Position Sensor (front)
E5F5-
Sensor does not turn ON (SW7) is faulty. 2. The Stitcher (front) is faulty. 3.
8001
when the Stitch Motor (front) The Saddle Stitcher Controller PCB is faulty.
has been driven forward for
0.5 sec.
Stitcher (front) home position
error (Finisher-E1)
The Stitcher Home Position 1. The Stitcher Home Position Sensor (front)
E5F5-
Sensor does not turn OFF (SW7) is faulty. 2. The Stitcher (front) is faulty. 3.
8002
when the Stitch Motor (front) The Saddle Stitcher Controller PCB is faulty.
has been driven backward
for 0.5 sec.
E5F6- Paper pushing plate home 1. The Paper Pushing Plate Home Position
8001 position error (Finisher-E1) Sensor (PI14), Paper Pushing Plate Top Position
41
The Paper Pushing Plate Sensor (PI15), and Paper Pushing Plate Motor
Home Position Sensor does Clock Sensor (PI1) is faulty. 2. The paper pushing
not turn ON when the Paper plate drive mechanism is faulty. 3. The Paper
Pushing Plate Motor has Pushing Plate Motor (M8) is faulty. 4. The Saddle
been driven for 0.5 sec. Stitcher Controller PCB is faulty.
Paper pushing plate home
1. The Paper Pushing Plate Home Position
position error (Finisher-E1)
Sensor (PI14), Paper Pushing Plate Top Position
The Paper Pushing Plate
Sensor (PI15), and Paper Pushing Plate Motor
E5F6- Home Position Sensor does
Clock Sensor (PI1) is faulty. 2. The paper pushing
8002 not turn OFF when the
plate drive mechanism is faulty. 3. The Paper
Paper Pushing Plate Motor
Pushing Plate Motor (M8) is faulty. 4. The Saddle
has been driven for 150
Stitcher Controller PCB is faulty.
msec.
Paper Pushing Plate Motor
clock error (Finisher-E1)
E5F6- The number of pulses
8003 detected by the Paper
Pushing Plate Motor Clock
Sensor is 6 pulses or less.
Pushing position error
(Finisher-E1)
E5F6- Leading Edge Position
8004 Sensor does not turn ON
when the Paper Pushing
Plate Motor has been driven
for 0.1 sec.

Pushing position error
Sensor (PI14), Paper Pushing Plate Top
(Finisher-E1)
Position Sensor (PI15), and Paper Pushing
E5F6- Plate Motor Clock Sensor (PI1) is faulty. 2. The
Leading Edge Position Sensor
8005 paper pushing plate drive mechanism is faulty.
does not turn OFF when the
3. The Paper Pushing Plate Motor (M8) is
Paper Pushing Plate Motor has
faulty. 4. The Saddle Stitcher Controller PCB is
been driven for 0.5 sec.
faulty.
E602 Hard disk error See Service manual
Insufficient memory
E604-
Insufficient memory (require DDR2-SDRAM
1024
1024 MB).
42
Hard disk error

Temperature of the HDD does
E609- not rise to the specified
HDD.
0008 temperature within the specified
period of time at the time of
startup.
Hard disk error
E609- At the time of recovery from
HDD.
0009 sleep, it does not reach to the
specified temperature.
Failure of the HDD encryption
key (hardware configuration
error/initialization
E610- error/encryption key
Check the hardware configuration.
0001 error/encryption processing
error)
The Encryption Board does not
exist.
error/encryption key
E610-
error/encryption processing Check the hardware configuration.
0002
error)
Not meeting the memory
configuration to execute
encryption operation.
Turn OFF and then ON the power.
error)
Failed to initialize the memory
of key storage area.
error)
Failed to initialize the
encryption processing part.
43

error)
Error in the encryption
processing part.
error)
Error in the encryption
processing part.
error)
Failed to create the encryption
key.
E610- error/initialization Turn OFF and then ON the power. Due to this
0302 error/encryption key error, HDD content is initialized.
error/encryption processing
error)
E610- error/encryption key Turn OFF and then ON the power. Due to this
0303 error/encryption processing error, HDD content is initialized.
error)
Failure of the encryption key is
detected.
E610- error/initialization
0401 error/encryption key
error/encryption processing
error)
44
Error is detected during

encryption.

Failure of the HDD encryption key (hardware
configuration error/initialization
E610-
error/encryption key error/encryption Turn OFF and then ON the power.
0402
processing error)
Error is detected during decryption.
Failure of the HDD encryption key (hardware
configuration error/initialization
E610- error/encryption key error/encryption
0501 processing error)
Error in document management information
on /FSTDEV.
Rebooting due to SRAM corruption when
executing a transmission job that secures
disconnection of the power
In the case that reboot is repeated at Clear SRAM to erase the job that
E611-
recovery from power down because SRAM secures disconnection of the
0000
information is corrupted and the job power.
information saved on SRAM cannot be read,
the phenomenon that the communication is
repeated occurs.
E674 FAX error
E677 Print server error
Printer IPC error
E710-
Error is detected by IPC communication IC Disconnection of cable.
0001
of the printer engine at power ON.
IPC communication error
E711- Occurrence of error was set for 4 times or
Check the Cable.
0001 more for 1.5 seconds to the error register of
the IPC Chip.
1. Check the cable connection.
IPC communication error (retransmission Check the connection between
E711- request reception error) DCON side (J462) and Finisher
0001 Communication between the host machine Lattice side (J9043) Finisher
and the Finisher was lost. Cable 2. Replace the DC
Controller PCB.
E711- IPC communication error (reception timeout) 1. Check the cable connection.
45
0002 Communication between the host machine Check the connection between
and the Finisher was lost. DCON side (J462) and Finisher
Lattice side (J9043) Finisher
Cable 2. Replace the DC
Controller PCB
Check the connection between
IPC communication error (checksum error)
E711- DCON side (J462) and Finisher
Communication between the host machine
0004 Lattice side (J9043) Finisher
and the Finisher was lost.
Controller PCB.
IPC communication error (recovery error)
Controller PCB.
IPC communication error (serial error)
Controller PCB.
1. Check the cable connection of
Finisher IPC communication error
the Finisher. DC Controller side:
E713- (retransmission request reception error)
J462, Finisher Lattice side: J9043
0001 Communication between the host machine
2. Replace the Finisher Controller
PCB.
Finisher IPC communication error (reception
E713- timeout)
PCB.
Finisher IPC communication error
E713- (checksum error)
PCB.

E713- Finisher IPC 1. Check the cable connection of the Finisher. DC
46
0020 communication error Controller side: J462, Finisher Lattice side: J9043 2.
(recovery error) Replace the Finisher Controller PCB.
Communication between
the host machine and the
Finisher was lost.
Finisher IPC
communication error
1. Check the cable connection of the Finisher. DC
E713- (serial error)
Controller side: J462, Finisher Lattice side: J9043 2.
0040 Communication between
Replace the Finisher Controller PCB.
the host machine and the
Finisher was lost.
Communication error with
the NE Controller
Error when the NE
Check the cable, and then go through the following to
E717- Controller is started. The
clear the error: Service Mode > COPIER >
0001 NE Controller which was
FUNCTION > CLEAR > ERR.
connected before turning
OFF the power is not
connected at power-on.
Communication error with
the NE Controller
Check the cable, and then go through the following to
E717- IPC error at NE Controller
clear the error: Service Mode > COPIER >
0002 operation. Open circuit of
FUNCTION > CLEAR > ERR.
IPC, unable to recover the
IPC communication.
Error in coin manager
Error when the coin
manager is started. The Check the cable, and then go through the following to
E719-
coin manager which was clear the error: Service Mode > COPIER >
0001
connected before turning FUNCTION > CLEAR > ERR.
OFF the power is not
connected at power-on.
Error in coin manager
IPC error at coin manager
operation. Open circuit of
IPC, unable to recover the Check the cable, and then go through the following to
E719-
IPC communication. clear the error: Service Mode > COPIER >
0002
When open circuit of the FUNCTION > CLEAR > ERR.
pickup/delivery signal
cable is detected. Invalid
connection is detected.
E719- Error in coin manager Check the cable, and then go through the following to
0003 Communication error with clear the error: Service Mode > COPIER >
47
the coin manager occurs FUNCTION > CLEAR > ERR.

during unit price
acquisition at startup.
Error when the Card
Reader is started
The Card Reader which Check the cable, and then go through the following to
E719-
was connected before clear the error: Service Mode > COPIER >
0011
turning OFF the power is FUNCTION > CLEAR > ERR.
not connected at power-
on.
IPC error at Card Reader
operation Check the cable, and then go through the following to
E719-
Open circuit of IPC, clear the error: Service Mode > COPIER >
0012
unable to recover the IPC FUNCTION > CLEAR > ERR.
communication.
1. Check the cable connection of the Card Reader
Communication error (connector connection error, open circuit), and then
when the Card Reader go through the following to clear the error: Service
E719- (serial) is started Mode > COPIER > FUNCTION > CLEAR > ERR. 2.
0031 Unable to start After removing the Card Reader, execute the
communication with the following service mode, and then reinstall the Card
Card Reader at startup. Reader. • COPIER>FUNCTION>CLEAR>CARD •
COPIER>FUNCTION>CLEAR>ERR
Communication error after
the Card Reader (serial)
is started Check the cable connection of the Card Reader
E719- Although communication (connector connection error, open circuit), and then
0032 with the Card Reader was go through the following to clear the error: Service
possible at startup, it Mode > COPIER > FUNCTION > CLEAR > ERR.
became unavailable in the
middle of it.
Different model error
E720-
Not proper Finisher is Check the configuration of options.
0001
connected.
Different model error
E720-
Not proper Option Deck is Check the configuration of options.
0002
connected.
E730- PDL software error 1. PDL reset processing. 2. Turn OFF and then ON
1001 Initialization error. the power.
PDL software error
E730- 1. PDL reset processing. 2. Turn OFF and then ON
Systematic fatal error,
100A the power.
such as initialization
48
failure, occurs.

1. Turn OFF and then ON the power.
2. Check the cable connection. 3.
E730- Third party PDL communication error
Replace the Open I/F PCB, F Link
9004 Communication error with the print server.
PCB (Main/Sub). 4. Replace the
Main Controller PCB.
Third party PDL communication error 2. Check the cable connection. 3.
E730-
Error in video cable connection with the Replace the Open I/F PCB, F Link
9005
print server. PCB (Main/Sub). 4. Replace the
Main Controller PCB.
1. PDL reset processing. 2. Turn
PDL communication error OFF and then ON the power. 3.
E730- No reply from PDL. Due to failure of Check the connection of the Main
A006 Subbootable, or no existence, there is no Controller PCB. 4. Reinstall the
reply from PDL. firmware. 5. Replace the Main
Controller PCB.
Mismatched PDL version
1. PDL reset processing. 2. Turn
E730- Version of the host machine control
OFF and then ON the power. 3.
A007 software and version of PDL control
System All Format and installation.
software are different.
E730- PDL embedded font error
2. Reinstall the system. 3. System
B013 Font data is corrupted.
All Format and installation.
Connector with the Reader. 2. Check
the power of the Reader (check if the
E732- Reader communication error
initialization operation is executed at
0000 Negotiation failure.
startup). 3. Replace the Reader
Controller PCB and the Main
Controller PCB.
Connector with the Reader. 2. Check
the power of the Reader (check if the
E732- Reader communication error
initialization operation is executed at
0001 Communication error.
startup). 3. Replace the Reader
Controller PCB.
E732- Reader communication error 1. Check the connection of the
49
0010 Unable to detect Vsync from the Reader Connector with the Reader. 2. Check
Controller although 2 minutes have the power of the Reader (check if the
passed after the completion of register initialization operation is executed at
setting of the Main Controller. startup). 3. Replace the Reader
Controller PCB.
Reader type error
E732- When a scanner of another model was Replace the Reader with the correct
8888 detected during communication with the one.
Reader.
Detection of Reader
The Reader is detected for the first time
with the printer model. (On the user
E732- screen, only the message"Turn OFF and
9999 then ON the power again", instead of an
error code, is displayed. It is recorded as
an error log in Service Mode > DISPLAY >
ERR.)
1. Check the cable connection
Printer communication error (connector connection error/ open
E733- Communication error between the Main circuit). DC Controller PCB: J441,
0000 Controller PCB 2 and the DC Controller J442, Main Controller PCB 2: J21,
PCB. J22 2. Replace the DC Controller
PCB/Main Controller PCB 2.
E740- Network Controller error 1. Check the connection of the LAN
50
0002 Connector. 2. Check the connection

of the Main Controller PCB 1. 3.
Replacement of the Main Controller
PCB 1.

DDI communication error 1. Connection error between the Main
The Reader Controller PCB Controller PCB and the Reader Controller
E743-
detected the communication error PCB. 2. Failure of the Reader Controller
0000
between the Main Controller PCB PCB (PCB1). 3. Failure of the Main
and the Reader Controller PCB. Controller PCB.
E743-
0003
E743-
0004
Download the correct version of the
E744 Error in language file/BootROM
language file.
Different Image Analysis PCB
1. Check the connection of the Image
E746- model
Analysis PCB. 2. Replace the Image
0003 Different Image Analysis PCB
Analysis PCB.
model.
Image Analysis PCB self-check
E746- error detection
0021 Image Analysis PCB self-check
Analysis PCB.
error detection.
1. Upgrade the Image Analysis PCB
E746- Invalid Image Analysis PCB
software. 2. Replace the Image Analysis
0022 version
PCB.
No reply from Image Analysis
E746- PCB
0023 No reply from Image Analysis
Analysis PCB.
PCB.
E746- Image Analysis PCB operation 1. Check the connection of the Image
0024 error Analysis PCB. 2. Replace the Image
51
Image Analysis PCB operation Analysis PCB.

error.
The TPM PCB is not installed, the TPM PCB
E746-
Hardware error (TPM) for other model is installed, or failure of TPM
0031
Chip.
Location of security information in
E746- Error which the system recovery
HDD/SRAM is unknown. Execute"Initialize
0032 is not possible occurs (TPM)
All Data/Settings".
E746- Error occurs, but system recovery Mismatch of key. Execute restoration of the
0033 is possible (TPM) TPM key.
Mismatch of key occurs. However, recovery
E746- Error occurs, but auto recovery of
by restart is possible. Turn OFF and then ON
0034 system is possible (TPM)
the power.
Main Controller PCB access error
E748-
Main Controller PCB Chip access Replace the Main Controller PCB 1/2.
2000
error.
Main Controller PCB access error 1. Remove and then reinstall the DDR2-
E748-
Main Controller PCB memory SDRAM(M0/M1/P). 2. Replace the Main
2001
access error. Controller PCB 1/2.
52

E748-
Flash board error Contact to the sales companies
2010
E748-
2011
E748-
2012
E748- Main controller board 1/2 removing
Main controller board 2 access errors
2021 and inserting, replacement
E748- DDR2-SDRAM (M0/M1/P) removing
E748- Main controller board 1/2 removing
E748-
Main Controller PCB 2 error Replace the Main Controller PCB 2.
4910
E748-
System error Contact to the sales companies
9000
E753- Download error
0001 Firmware update error.
Check the log to find where the
download error has been occurred.
FIN_E1 Staple Finisher-E1/Booklet
Finisher-E1 G3CCB Super G3 FAX
Board-AF1/Super G3 2nd Line Fax
Board-AF1/Super G3 3rd/4th Line Fax
Board-AE1 G3CCM Super G3 FAX
Board-AF1/Super G3 2nd Line Fax
Board-AF1/Super G3 3rd/4th Line Fax
Download Error Board-AE1 When any of the above
E753- System Software Update Error Error system software is displayed, check if
0001 occurs when updating system the target option has been installed.
software of uninstalled options When the target option has not been
installed: Turn OFF and then ON the
main power supply to restore (since
there is no system software to be
updated.). When the target option has
been installed: Check if the accessory
is correctly installed and if the target
system software to be downloaded is
for the installed option. Then
download the appropriate system
53
software again.
Power Supply Cooling Fan 1/2 error
The Fan stop signal is detected for 5
seconds or longer and retry is failed 4
times in a row although the Power 1. Check the connection of the
E804- Supply Cooling Fan 1 (FM14)/Power Connector. 2. Replace the Power
0000 Supply Cooling Fan 2 (FM15) is Supply Cooling Fan 1 (FM14)/Power
turned ON. The error detection signal Supply Cooling Fan 2 (FM15).
cable is shared with the Fans, and it is
not detected with which Fan the error
occurs.
Fixing Power Supply Cooling Fan
error
The Fan stop signal is detected for 1. Check the connection of the
E804-
1.5 seconds or longer and retry is Connector. 2. Replace the Fixing
0001
failed 4 times in a row although the Power Supply Cooling Fan (FM7).
Fixing Power Supply Cooling Fan
(FM7) is turned ON.
Making Image Exhaust Fan error
The Fan stop signal is detected for 5
E806- seconds or longer and retry is failed 4
Connector. 2. Replace the Making
0000 times in a row although the Making
Image Exhaust Fan (FM3).
Image Exhaust Fan (FM3) is turned
ON.
1. Check the outlet voltage. ->
Connect to the correct outlet. 2.
Fixing Power Supply error Check the connection between the
E808- Detected 145V (100V/120V Main Driver PCB (PCB2) and the
0001 model)/290V (230V model) or higher Fixing Power Supply PCB (PCB10). 3.
inlet voltage at power-on. Replace the Fixing Power Supply
PCB (PCB10). 4. Replace the Main
Driver PCB (PCB2).
1. Check the outlet voltage. ->
Connect to the correct outlet. 2.
Fixing Power Supply error Check the connection between the
E808- Detected 75 V (100V/120V Main Driver PCB (PCB2) and the
0002 model)/150 V (230V model) or higher Fixing Power Supply PCB (PCB10). 3.
inlet voltage at power-on. Replace the Fixing Power Supply
PCB (PCB10). 4. Replace the Main
Driver PCB (PCB2).
54
1. Check the clogging of the Fixing Power Supply

Fixing Power Supply error Cooling Fan (FM7). 2. Check the clogging of the
Inlet current is 1A or lower Louver on right side of the host machine (Multi-
E808-
for 1 second or longer purpose Tray side). 3. Check the connection of
0003
although the maximum the Fixing Power Supply PCB (PCB10) Output
voltage is output. Connector. 4. Replace the Fixing Power Supply
PCB (PCB10).
E808- Detected OFF with 12V of
0004 the Main Driver PCB
(PCB2) output.
1. Check the conduction of the Fixing Thermal
12V OFF detection when
Switch 1/2 (TP1/2). 2. Check the drawer between
relay is turned ON
the Fixing Assembly and the host machine. 3.
E808- Detected OFF with 12V of
Check the connection between the Main Driver
0005 the Fixing Power Supply
PCB (PCB2) and the Fixing Power Supply PCB
output after IH relay is
(PCB10). 4. Replace the Fixing Power Supply
turned ON.
Unit. 5. Replace the Main Driver PCB (PCB2).
E808-
ASIC error Replace the DC Controller PCB (PCB1).
0006
Fixing Power Supply error Check the connection between the Main Driver
E808- Inlet voltage and the IH PCB (PCB2) and the Fixing Power Supply PCB
0007 Power Supply ID are not (PCB10). Replace the Fixing Power Supply PCB
matched. with the one for the correct location (voltage).
1. Check the connection between the Main Driver
PCB (PCB2) and the Fixing Power Supply PCB
(PCB10). 2. Check the connection between the
E808- Fixing Power Supply error Fixing Power Supply PCB (PCB10) and the
0008 Current fluctuation error. Heater Unit. 3. Replace the Fixing Roller and
Heater Unit. 4. Replace the Fixing Power Supply
PCB (PCB10). 5. Replace the Main Driver PCB
(PCB2).
E808-
Unable to clear the error Replace the DC Controller PCB (PCB1).
0009
flag at power-on.
Developer Lower Cooling
Fan error power-on.
The Fan stop signal is
E820- detected for 5 seconds or
Replace the Developer Lower Cooling Fan
0000 longer and retry is failed 4
(FM30).
times in a row although the
Developer Lower Cooling
Fan (FM30) is turned ON.
55
Developer Upper Cooling

Fan error
E820- detected for 5 seconds or
Replace the Developer Upper Cooling Fan
0001 longer and retry is failed 4
(FM31).
Developer Upper Cooling
Fan (FM31) is turned ON.
Duplex Driver Cooling Fan
error
E820- detected for 5 seconds or 1. Check the connection of the Connector. 2.
0002 longer and retry is failed 4 Replace the Duplex Driver Cooling Fan (FM41).
Duplex Driver Cooling Fan
(FM41) is turned ON.
Primary Charging Air
Supply Fan error
detected for 5 seconds or 1. Check the connection of the Connector. 2.
E824-
longer and retry is failed 4 Replace the Primary Charging Air Supply Fan
0000
times in a row although the (FM2).
Primary Charging Air
Supply Fan (FM2) is turned
ON.
1. Check the operation of the Fixing Shutter Gear
(overload, etc.). 2. Check the operation of the
Fixing Shutter Motor (M15) at the initialization
Fixing Shutter Motor error operation of the Fixing Shutter. 3. Check the
The Fixing Shutter HP detection of the Fixing Shutter HP Sensor (PS53)
E840-
Sensor (PS53) failed the (if the Sensor operates normally). 4. Check the
0001
detection at the Fixing drawer of the Fixing Assembly and the host
Shutter operation. machine. 5. Replace the Fixing Upper Unit and
the Fixing Drawer Harness Unit. 6. Replace the
Main Driver PCB (PCB2) (check the fuse
(FU11)).
Controller Fan error
E880- Error in the Main Controller
Connector disconnection, failure of Fan.
0001 Cooling Fan (FM4) is
detected.
Controller Fan error
E880-
Connector disconnection, Error in the HDD Cooling Fan (FM) is detected.
0005
failure of Fan.
E905- POD Deck Air Assist Fan 1. Check connector disconnection/improper
56
0001 error connection. => Disconnect and then connect the

[POD Deck Lite] When the connector. Target connector: Deck Lite Controller
Air Assist Swing Motor fails J04, J05 BoxDriver J51, J52, J57 2. Replace the
to return to the HP although Swing Motor (M3) and the Air Assist Fan (FM1,
a specified period of time FM2, FM3). 3. Replace the Deck Lite Controller
has passed PCB. 4. Replace the BoxDriver PCB.

POD Deck Air Assist Fan 1. Check connector disconnection/improper
error connection. => Disconnect and then connect the
E905-
[POD Deck Lite] When the connector. Target connector: Deck Lite
0002
Pickup Motor Cooling Fan Controller J30 2. Replace the Motor Cooling Fan
is not locked (FM4). 3. Replace the Deck Lite Controller PCB.
POD Deck Air Assist Fan 1. Check connector disconnection/improper
error connection. => Disconnect and then connect the
E905-
[POD Deck Lite] When the connector. Target connector: Deck Lite
0003
Pickup Motor Cooling Fan Controller J30 2. Replace the Motor Cooling Fan
is not unlocked (FM4). 3. Replace the Deck Lite Controller PCB.
POD Deck Air Heater error[ 1. Check connector disconnection/improper
POD Deck Lite] Air Heater connection. - > Disconnect and then connect the
E906- high temperature error connector. Target connector: Deck Lite
0001 When 120 deg C or higher Controller J03, J05 BoxDriver J52, J54, J58, J59
temperature is detected for 2. Replace the Air Heater. 3. Replace the Deck
1 second consecutively Lite Controller PCB
POD Deck Air Heater errorr
high. 1. Check connector disconnection/improper
[POD Deck Lite] Air Heater connection. - > Disconnect and then connect the
E906- low temperature error connector. Target connector: Deck Lite
0002 When the heater does not Controller J03, J05 BoxDriver J52, J54, J58, J59
become Ready although a 2. Replace the Air Heater. 3. Replace the Deck
specified period of time has Lite Controller PCB.
passed.
Timeout error
The DC Controller is not
E996- stopped. The Detailed
Turn OFF and then ON the main power.
xxxx Code varies according to
the state transition of the
software.
57

Canon IR Advance 6065 Trouble Error Codes

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Canon IR Advance 6065 Trouble Error Codes

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1

Code Description Remedy

Fixing Sub Thermistor 1 (THM2)/Fixing 3. Replace the DC Controller PCB

(PCB1). 6. Replace the Relay PCB

Code Description Remedy

replace the Process Unit and the Drum Drive Unit

(gear, Motor, one-way) is failed. If necessary,

(PCB2). 4. Replace the DC Controller PCB

Code Description Remedy

5. Replace the DC Controller PCB

1. Check the position of the Primary

closed although it is moved to the open fail to operate (stopped at HP at front

of the Potential Sensor (connector

However, to detect that the image

Code Description Remedy

connection of the Pre-transfer Charging

Developing Assembly. 4. Check the

Relay Harness connection to Polygon Motor

Code Description Remedy

Failed to establish a (PCB2). DC Controller side: J411, J412, Main

Code Description Remedy

E246 System error Contact to the sales companies.

Code Description Remedy

Reader Controller PCB and Reader Controller PCB (PCB1).

Code Description Remedy

PCB and the DADF

0002 (M6) error Disengagement HP Sensor 1 (SR15). 2.

Code Description Remedy

1. The wiring between the Finisher Controller

Code Description Remedy

Code Description Remedy

1. The Tray 1 Shift Area Sensor PCB

The Finisher Controller PCB is faulty.

threshold when adjusting the Sensor.

Code Description Remedy

the drive of specified pulse in the

Clutch (CL102) is faulty. 5. The Finisher

8001 (External 2 Hole Puncher) PCB/Photosensor PCB and Punch

Code Description Remedy

is 2.0 V or more even when the

Code Description Remedy

8001 error (Finisher-E1) is faulty. 2. The aligning plate drive mechanism is

Code Description Remedy

Hard disk error

Failure of the HDD encryption

Error is detected during

Code Description Remedy

Code Description Remedy

the coin manager occurs FUNCTION > CLEAR > ERR.

Code Description Remedy

0002 Connector. 2. Check the connection

Code Description Remedy

Image Analysis PCB operation Analysis PCB.

Code Description Remedy

1. Check the clogging of the Fixing Power Supply

Developer Upper Cooling

0001 error connection. => Disconnect and then connect the

Code Description Remedy

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