Robotic Process Automation

ROBOTIC PROCESS AUTOMATION
OVERVIEW
Robotic process automation (RPA) is the application of

technology that allows employees in a company to configure
computer software or a“robot” to capture and interpret existing
applications for processing a transaction, manipulating
data,triggering responses and communicating with other digital
systems.
Any company that uses labor on a large scale for general
knowledge process work,where people are performing high-
volume, highly transactional process functions,will boost their
capabilities and save money and time with robotic process
automation software.
Just as industrial robots are remaking the manufacturing industry
by creating higher production rates and improved quality, RPA
“robots” are revolutionizing the way we think about and
administer business processes, IT support processes,workflow
processes, remote infrastructure and back-office work. RPA
provides dramatic improvements in accuracy and cycle time and
increased productivity intransaction processing while it elevates
the nature of work by removing people from dull, repetitive tasks.
The technology of RPA can be applied specifically to a wide range
of industries.
Although the term “robotic process automation” can be traced to

the early 2000s, it had been developing for a number of years
previously. RPA evolved from three key technologies: screen
scraping, workflow automation and artificial intelligence.
Screen scraping is the process of collecting screen display data
from a legacy application so that the data can be displayed by a
more modern user interface. The advantages of workflow
automation software, which eliminates the need for
manual data entry and increases order fulfillment rates, include
increased speed,efficiency and accuracy. Lastly, artificial
intelligence involves the ability of computer systems to perform
tasks that normally require human intervention and intelligence.
As a form of automation, the same concept has been around for a

long time in theform of screen scraping but RPA is considered to
be a significant technological evolution of this technique in the
sense that new software platforms are emerging which are
sufficiently mature, resilient, scalable and reliable to make this
approachviable for use in large enterprises (who would otherwise
be reluctant due to perceived risks to quality and reputation).
By way of illustration of how far the technology has developed

since its early form in screen scraping, it is useful to consider the
example cited in one academic study.Users of one platform at
Xchanging - a UK-based global company which provides
business processing, technology and procurement services across
the globe -anthropomorphized their robot into a co-worker named
“Poppy” and even invited her to the Christmas party. Such an
illustration perhaps serves to demonstrate the level of intuition,
engagement and ease of use of modern RPA technology
platforms that leads their users (or “trainers” to relate to them as
beings rather thanabstract software services. The”code free”
nature of RPA is just one of a number of significant differentiating
features of RPA vs. screen scraping.
What distinguishes RPA from traditional IT automation is the

ability of the RPA software to be aware and adapt to changing
circumstances, exceptions and new situations. Once RPA software
has been trained to capture and interpret the actions
of specific processes in existing software applications, it can then
manipulate data,trigger responses, initiate new actions and
communicate with other systems autonomously. RPA software is
particularly useful for organizations that have many different and
complicated systems that need to interact together fluidly.
For instance, if an electronic form from a human resource system
is missing a zip code, traditional automation software would flag
the form as having an exception and an employee would handle
the exception by looking up the correct zip code and entering it on
the form. Once the form is complete, the employee might send it
on to payroll so the information can be entered into the
organization & #39 payroll system.With RPA technology,
however, software that has the ability to adapt, self-learn
and self-correct would handle the exception and interact with the
payroll system without human assistance.

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ROBOTIC PROCESS AUTOMATION

Robotic process automation (RPA) is the application of

Although the term “robotic process automation” can be traced to

As a form of automation, the same concept has been around for a

By way of illustration of how far the technology has developed

What distinguishes RPA from traditional IT automation is the

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