Safety Management Manual: Safety Is Good Business!

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The key takeaways are that the manual outlines the safety and compliance management system of TUIfly airline. It emphasizes complying with applicable laws and regulations, intervening in unsafe acts, and learning from mistakes.

The purpose of this manual is to describe the safety and compliance management system of TUIfly airline. It belongs to TUIfly and must be returned upon termination of employment.

The recent revision involved changing all references from Arke and ArkeFly to TUIfly, updating titles and names, correcting spelling errors, and clarifying procedures for processing occurrence reports and investigations.

Safety Management Manual

Describing the Safety and Compliance Management System

Safety is good business!

1. We comply with all applicable laws, regulations, standards and procedures.

2. We intervene whenever we observe an unsafe or non-compliant act and report


unsafe or non-compliant situations.

3. We learn from our mistakes and share best practises in order to improve our
Compliance Monitoring and safety performance and that of our surroundings.

Issue 2 Revision 3 dated: 27-10-2015


Registered Copy No.:
This manual is property of TUI Airlines Nederland B.V. hereafter called TUIfly and must be
returned to the company upon termination of employment.

Persons entrusted with this manual shall be held responsible for updating, damage, loss
and unauthorized use by third parties.

All rights reserved. No part of this manual may be reproduced, stored in retrievable
systems or transmitted, in any form or by any means, without prior permission of TUIfly.
Chapter : -
Safety Management Page : 1 of 4
Manual Revision : 2.3
Date : 27-10-2015
Transmittal Letter
To : All copyholders of TUIfly SMM

From : QSSE / Document Control

Reference : Safety Management Manual Issue 2

Date : 27-10-2015

Subject : Safety Management Manual Issue 2 Revision 3

Herewith you receive the following pages to replace in TUIfly SMM Issue 2 Revision 2
15-06-2015. These pages will form Issue 2 Revision 3 27-10-2015 to this manual and can
be registered as such in chapter 0.2.

THIS REVISION AND ITS PROCEDURES WILL BE EFFECTIVE AS FROM 27-10-2015

Instructions:

Please replace the pages you received earlier, by the pages provided with this revision.

Please note that this is a page by page revision.

This page must be included in the manuals binder to identify the revision and prove the legal
status of the revision.

Next pages will illustrate the revision highlights.

Transmittal Letter
Chapter : -
Safety Management Page : 2 of 4
Manual Revision : 2.3
Date : 27-10-2015
Transmittal Letter

Revision Highlights

Paragraph Page Remarks A&S item EASA Ref.

all all Revised: changed “Arke” and Yes No -


“ArkeFly” into “TUIfly”
all all Revised: changed Arke logo into Yes No -
TUIfly logo
all all Revised: corrected spelling and Yes No -
grammatical errors
all all Revised: changed “Postholder” Yes No -
into “Nominated Person”
all all Revised: corrected all functional / Yes No -
hierarchical / department titles
and names throughout the
manual
all all Revised: changed all e-mail Yes No -
addresses from “@arkefly.nl” into
“@tuifly.nl”

0. Administration and control of the manual


0.1 0-1 Revised: introduction text Yes No -
0.2.3 0-2 Revised: statement regarding Yes No AMC3
handwritten amendments ORO.MLR.100
0.2.5 0-2 Added: text regarding issuance of Yes No ORO.MLR.100(h)
OM-TRs
0.2.5 0-2 Revised: responsibility OM-TR: Yes No -
changed “postholder” into QSSE
Manager”
0.2.7 0-4 Revised: changed name and Yes No -
signature of Accountable
Manager into name and
signature of Safety, Quality and
Compliance Monitoring Manager
0.4.1 0-7 / Revised: re-ordered definitions in Yes No -
0-9 alphabetical order
0.4.1 0-8 Added: definition “Nominated Yes No -
Person”
0.4.2 0-10 / Revised: re-ordered Yes No -
0-11 abbreviations in alphabetical
order
0.4.2 0-10 Added: abbreviations Yes No -
“Accountable Manager”,
“Continuing Airworthiness
Management Exposition”,
“Nominated Person” and
“Technical Procedures Manual”
0.4.3 0-12 Added: complete paragraph Yes No AMC2
“Corporate Commitment by the ORO.GEN.200(a)
Accountable Manager” (5), (b)(3)
Transmittal Letter
Chapter : -
Safety Management Page : 3 of 4
Manual Revision : 2.3
Date : 27-10-2015
Transmittal Letter
Paragraph Page Remarks A&S item EASA Ref.

1. Introduction to the Compliance and Safety Management System


1 1-1 Revised: changed title of chapter Yes No -
“Introduction to the Compliance
Monitoring and Safety
Management System” into
“Introduction to the Compliance
and Safety Management System”
1 1-1 Deleted: text: “They continue to Yes No -
post profits, partly due to the
success of their SMS.”

2. CSMS and Just Culture policy, objectives and KPI’s


2.1 2-1 Revised: text regarding CSMS Yes No -
policy
2.3 2-2 Revised: text regarding CSMS Yes No -
guidelines
2.6 2-4 Revised: text regarding Yes No -
dissemination of CSMS policy
(second bullet)
2.6 2-5 Revised: removed examples Yes No -
used in text regarding different
types of meeting

3. Organisation
3.3 3-5 Added: “ensure initiation and Yes No ORO.GEN.200(a)
follow-up of internal (1)
occurrence/accident
investigation.” To responsibilities
of Safety Manager
3.4 3-7 Deleted: text “(FuBes)” from last Yes No -
section

4. Accident prevention and Safety Programme


4.1 4-1 Revised: changed title of chapter Yes No -
“Accident Prevention and Flight
Safety Programme” into
“Accident Prevention and Safety
Programme”
4.2 4-1 Deleted: text “(FuBes)” from last Yes No -
section
4.3.4.3 4-6 Revised: corrected reference to Yes No -
OM-A1
4.3.4.4 4-8 Revised: text regarding Yes No -
processing of occurrence reports
4.3.4.5 4-9 Revised: figure 9 now effective Yes No ORO.GEN.155(a)
for all types of occurrences
instead of minimal and low risk
occurrences only

Transmittal Letter

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