Page |1

Acknowledgement

I have taken efforts in this project. However, it

would not have been possible without the kind support and
help of many individuals. I would like to extend my sincere
thanks to all of them. First, I would like to express my
special thanks to God our Father, for guiding us always in
the whole duration of our On the Job Training Program.
Second my teachers, “The Faculty-Hospitality Management
Program” for teaching us all the best for us to be able to
work effectively as well as working with good values. Also,
special thanks of gratitude to our very own Mrs. Pamela Uy
for leading us in preparing for our papers for the said
program and for always reminding us to behave formally in
the work place, this program will not be possible without
her efforts. To my family, thank you for all the support,
Financially, Spiritually, and Emotionally. I will never
reach at this level and I will never be sent in school
without you, thank you for always there for me no matter
what, for the guidance and for giving such attention and
time.
Also to my friends and classmates, I would like to
express my deepest appreciation for helping each other a
lot to finish and in finalizing this book with limited time
frame. To Melgin Gara and Marianne Borromeo, whose have
invested his and her full effort in guiding the team in
achieving the goal, and for giving me the updates while in
Cebu.
Likewise to the employees of Crown Regency Hotel and
Towers: the managers of each department, supervisors, chefs
and the regular employees, who helped us improved our
 Page |2

skills, and for making us realize that the training

and experience in actual work will broaden our knowledge
about our course. Furthermore, I would like to thank them
for guiding us in the hotel, for treating us like their co-
workers and loving us like their family.
Last but not the least: I beg forgiveness of all those
have been with me for the entire duration of the training
who I failed to mention in this acknowledgement.
 Page |3

Introduction

J. King & Sons Company Incorporated is a privately

owned company headquartered in Cebu City, the Philippines.

It operates Luxury hotels in top business gateways and

leisure destinations nationwide. The Company portfolio

includes new properties, registered historic landmarks,

exceptional convention hotels and a Spa & Lifestyle club.

It also operates Laundry Service provider, Drive-In hotels

strategically located in the key cities nationwide,

Condominium Towers and Condominium hotel projects, indoor

Sports and Fitness facility and soon more vacation

destination in the island of Boracay.

J. King & Sons Company Inc. operates national sales

Offices in Makati and Cebu City; it serves clients in major

destinations in Luzon, Visayas, and Mindanao and employs

around 1,000 employees.

J. King & Sons Company Inc. has also ventures into

health supplement business with VITAL-C HEALTH PRODUCTS

INC., a company engaged in the distribution of TOP QUALITY

 Page |4

and WORLD CLASS VITAMIN C Sodium Ascorbate with its eye on

optimizing economic growth.

One of the major hotels of J. King & Sons Company Inc.

which opened in 2005 is located at the heart of Cebu City

Crown Regency Hotel and Towers is a 45-storey hotel tower

with a majestic view. Comfort and luxury are the main

components of each of the facilities and amenities for

guests to enjoy during their stay. Elegance and

sophistication are mimicked in the Presidential suites,

spacious conference rooms and functions areas as well.

The Crown Regency Hotel and Towers is the perfect

union of an ideal location and impeccable service. A

quality business and leisure hotel, Crown Regency Hotel and

Towers is a place where service is beyond reproach and the

warmth of welcome is sincerely Filipino.

The deeply-instilled Crown Regency culture is

personified by its employees who are constantly inspired to

provide you with the best of service.

 Page |5

With the focus in providing comfort and only the best

of clienteles, Crown Regency Hotels and Towers exude casual

elegance and provide exemplary services with a

sophisticated touch. It blends traditional charm and beauty

with modern amenities of a first class hotel but

encompasses a welcoming tranquil atmosphere.

Their passion for excellence, customer service, and

dedication that is paramount to each and every service that

they are rendering with care. Discover the best of life and

pleasures. Indulge in unparalleled comfort where first

class service is a non-rather than an expectation.

 Page |6

Name and General Location

Crown Regency Hotels and Towers is located at Fuente

Towers, Osmena Boulevard Sta. Cruz, Cebu City 6000

Philippines.

How to get to the hotel from Mactan Cebu International

Airport: Take Airport Road then turn left on Pusok Ave.

 Page |7

Head on to Marcelo Fernan Bridge, then turn left on

Cebu North Road to Pier 4. Finally, turn right on Gen.

Maxilom Ave. to Fuente Osmeña.

Mission and Vision

Mission

“Our Mission is to be at the forefront of the

hospitality and real estate industry in the country. We are

determined to deliver quality products and services to

exceed our clients’ satisfaction. We constantly achieve to

reward them with superior experience and value for their

money”

Vision

“J. King & Sons Company Inc. sees itself as a

globally recognized company that offers consistent products

and services in key business and leisure destinations. We

will be known for our innovation, exemplary service to both

external & internal customers, and superior financial

performance. Our guiding philosophy is our commitment to

being the employer of choice in the hospitality and real

estate industry.”
 Page |8

Ownership/ Management

Crown Regency Hotel and Towers is owned by the J. King

& Sons Inc. and is managed by the Resort Club of the

Pacific.

The Company J. King & Sons Trading was started in the

1950’s by the family patriarch Jesus King. Beginning with

the textile store called the King’s Remnant up to the

1060’s. In the 1972 it was incorporated to J. King & Sons

Company, where it ventured into real estate development. J,

King & Sons Company Inc. sees itself as a globally

recognized company that offers consistent products and

services in the key business and leisure destinations.

King put Prince Court in Mandaue City in the mid

1990’s. Later, he built another motel, King’s Court. This

started King’s foray in the hospitality business. Under the

mother company, J. King and Sons, are several subsidiaries:

Crown Regency Hotels and Resorts, Club Ultima, Fuente

Triangle, First Laundry, Vital C Health Products Inc.,

Prana Medispa, Sky Experience Adventure, Prince Court

 Page |9

Hotels and Suites, Metrosports Center, Ultima Sharp

Shooters Club, among others. The Sky Experience Adventure

is among the recreational facilities at the 45- story Crown

Regency Hotels and Towers, Cebu’s tallest building. It

includes the Sky Walk Extreme where guests walk on the main

outer rim at the 37th floor of the hotel (135.55 meters from

the street) – a first in the country. Sky Experience also

offers Edge Coaster where riders sit on the rail seat that

goes around the edge of the 38th floor of the hotel- another

first of its kind. On the island resort of boracay, the

subsidiary owns three hotels- Crown Regency Prince Resort

at Station 1, Crown Regency Resort and Convention Center at

Station 2 and Crown Regency Beach Resort at Station 3.

 P a g e | 10

Organizational Chart

CHAIRMAN OF THE
BAORD

INTERNAL AUDIT

PRESIDENT

DIRECTOR FOR DIRECTOR FOR DIRECTOR FOR FINANCE &

MARKETING OPERATIONS ADMINISTRATION

DIRECTOR FOR FOOD AND DIRECTOR FOR HUMAN

BEVERAGE RESOURCES

HUMAN RESOURCE
SUPERVISOR
 P a g e | 11

Facilities

Accommodations

Tower 1

 167 Superior Rooms

 110 Deluxe Rooms

 4 Junior Suites

 6 Presidential Suites

Tower 2

 37 Superior Rooms

 34 Deluxe Suites

 3 Junior Suites

 22 Corner Suites

 3 Two-Bedroom Corner Suites

 3 Two-Bedroom Deluxe Suites

 P a g e | 12

Amenities

 Non-smoking Rooms

 Full-size Posture-pedic Beds

 Living Room (for Suites only)

 Full Bath with Bath Tubs

 21-inch Cable TV

 In-room Broadband Internet Access

 Hair Dryer

 Telephone

 24-hour Room Service

 Breakfast

 Welcome Drinks

 Daily Local Newspaper

 Car Rental & City Transfer

 Foreign Exchange

 Safety Deposit Boxes at the Front Desk

 Check-in Time: 02:00 P.M. : Check-out Time:

12:00 P.M.

1ST FLOOR-LOBBY

This is where guests are welcomed and where they

register for the rooms and other facilities.

 P a g e | 13

2ND FLOOR- GLO CAFÉ AND LOUNGE

Serves daily breakfast buffet, featuring exceptional

food, creativity, and other combined with outstanding

service.

3rd an 4th FLOOR Tower 1- Casino Filipino

The organization offers more fun table games from

poker and bingo to slot machines.

5th and 6th FLOOR Tower 1- Function rooms

Every room is designed either for business or special

gatherings that accommodate from 50-500 persons.

9th FLOOR Tower 1- Sun court Pool

Ask in the sun or take a dip in our outdoor swimming

pool above Cebu’s urban jungle. Relax and enjoy the cool

waters while sightseeing the outdoor pool’s Mountain View.

18th FLOOR Tower 1- 6d theater and Vivo Playroom

Get close encounter with dinosaurs, sea, jungle

creatures at Cebu’s first and only 6d theater. See, hear

 P a g e | 14

move and feel the action. Also in this level is the kid’s

play zone and access to Tower II other entertainment

facilities like board games, table games, black lights golf

and library.

19th FLOOR Tower 1- Sky Lounge

The Sky Lounge is the converging area for all Sky

Experience Adventure guests, which also links to Tower II

Club Ultima Business Center.

35th FLOOR Tower 1- STRATUS HALL

Well-equipped function hall perfect for business or

special events.

36th FLOOR Tower 1- Club 36

It’s the perfect venue to chill out or talk business

over your favorite drinks and good music.

37m Tower 1- Skywalk Extreme

The Philippines’ first skywalk extreme. Walk around

the edge of the building while being tied to a safety

harness used in James Bond movie stunts.

 P a g e | 15

37th FLOOR Tower 1- Sparkz Restobar

Indulge yourself in an international dinner at Cebu’s

Tallest hotel. The Sparks Restobar give the fine cuisines

around the world while leaving you with a Cebu’s breath-

taking night lights.

38th FLOOR Tower 1- Edge Coaster, Skybar, and Sky

Observatory

Uniquely the world’s very first and only amusement

ride of its kind, the Edge goes around the edge of the

building while riders are trapped onto a rail seat.

40th FLOOR- Paramount Wall Climb

World’s first climbing wall placed in the urban.

41st FLOOR- Cliffhanger

It lets you experience unique wall climbing as it

angles after you reach the first 3 giving you a perfect

view of the city.

42nd FLOOR- Tower Zip and Sky Lift

 P a g e | 16

Ride to the extreme with the first and only zip rides

in the urban.

43rd FLOOR TOWER 1- Dimension

Dance, enjoy and chill with your friend’s at the most

unique disco bar placed.

45th FLOOR Tower 1- Vertex

Climbed the 30-foot pole, the highest structure of the

Sky Extreme Adventure and enjoy a 360 degree unimpeded view

of the city at almost 600 ft up.

B1 Tower – Ultima Sharp Shooters Club

Take your best shot in the country’s most modern

indoor shooting range.

B1 Tower 2- Songhits Family KTV

It has the most advance computerized karaoke system at

a very affordable price.

Ground Floor- Quickmart

24/7 open where you’ll find wide choices of snacks and

grocery items.
 P a g e | 17

15th FLOOR TOWER 2- Power Gym

Burn out unwanted fats and look fabulous with the

best-offered exercise program with the professional fitness

experts at the power gym.

15th Floor Tower 2- Own back the natural Glow of your hair

with our natural treatments.

16th and 17th Floor Tower 2

Give medical spa facility that offers high-class

medical spa and beauty treatments.

18th floor tower 2- Melvin’s reef Black light Mini –golf

Play Golf in a “hole “new way.

18th floor tower 2-Club Library and Recreation Center

Here’s the perfect place for anyone who wants to slow

down. The recreation center offers various games; billiards

to board games.

19th Floor Tower 2- Club Lounge

 P a g e | 18

The Club Lounge is entry point of the club.

20th floor Tower 2- Wang Shan Lo Chinese Cuisine

Flavors and presentation equate Wang Shan Lo’s

imperial feast, performed by a Hong Kong Master chef,

Bringing oriental Food to a new level.

21st Floor Tower 2 –Fabulous 50’s Café Bar and Restaurant

Bring back the good times with 1950’s favorites

featuring Filipino’s all-time dishes. From oldies to

foodies, celebrate special gathering at the fifties with

your up 140 guests.

22nd Floor-Night talk and Lounge

The perfect setting for private corporate gatherings

or family events, party with sumptuous cuisines with the

accompaniment of classic piano music.

 P a g e | 19

Outstanding Characteristics of the Establishment

Being the tallest hotel building in Cebu City Crown

Regency Hotel & Towers offers the one of a kind in the

country the Sky Experience Adventure. One of the Sky

Experience Adventure is the Skywalk Extreme where you walk

around the end of the building while being tied to a safety

harness used in James Bond movie stunts. Another Sky

Experience Adventure is the Edge Coaster, Skybar & Sky

Observatory it is the world’s very first and only amusement

ride of its kind, the edge goes around the edge of the

building while riders are strapped onto a rail seat.

Similarly there is also the Cliffhanger where you are

positioned 7 feet high from the edge of the building and

473 feet above the ground. Tower Zip and Sky Lift is

another Sky Experience adventure in Crown Regency Hotel and

Towers it lets you ride to the extreme with the first and

only zip rides in the urban, zip from the 45-story building

down to the next tower with Tower zip. Lastly the Vertex in

the Sky Experience Adventure lets you experience the

ultimate high! Climb 30-foot pole, enjoy 360 degree

unimpeded view of the city at almost 600 ft.up.

 P a g e | 20

AREAS OF CONCERN: SKYWALK EXPERIENCE ADVENTURE

Organizational Structure

SEA Manager

Assistant Manager

Supervisor

Team Leader

Receptionist

Photographers

OJT’s
 P a g e | 21

Sea Manager- is in charge for all operations running

in the Department. Directs the performance of the team.

Sea asst. Manager-is assigned to check the whole areas

of the Department and supervises the staffs. And task to

help the Manager

Sea supervisor- he is assigned to supervise on what

is needed to be done. Also in-charge of all operation.

Team leader- like a supervisor, she is also tasked to

make the schedules of the staffs and in charge for checking

of the materi\als needed.

Receptionist- a person whose job is to deal with the

guests upon entering and who will give the instruction

before riding.

Photographers- they are assigned to take a picture of

the guests while riding or having skywalk extreme, since

they are not allowed to bring their cameras with them.

OJTs- are task to learn their work and to help.

 P a g e | 22

Operations Systems and Procedure

The operation system of Sky Adventure Department: first

thing to do is you need to go first to the 19th floor which

is the sky lounge where you will register your names and

buy your tickets. Secondly, go to a certain counter

which you chose to have a ride. Lastly, they will give you

the instructions. And after that, you can already

experience the chosen ride.

Facilities and Equipment

 Skywalk Extreme  Paramount wall

 Club 36 climb

 Sparkz Restobar  Cliffhanger

 Edge coaster  Tower Zip

 Skybar  Sky Lift

 Sky Observatory  Dimension

 Vertex
 P a g e | 23

 schedule

 since their

operation

starts at

2pm and ends

at 12 am for
 Manpower the rides
Scheduling and 1 pm for

 the Club 36

 (Mondays-

The Fridays).

scheduling For the

of the shift weekend

in Sky schedule,

Adventure they have

Department two shifts:

is prepared The opening

by the Team- shift and

leader whose the closing

name is Ms. shift.

Sharon Opening

Vicoy. They shift will

have all the start at

same 10am and

 P a g e | 24

ends at 10pm has a unique

and the place

closing because of

shift will the view

duty at 2pm where you

until can see the

1:00am, whole Cebu

since, the and the

operation beautiful

time for the city lights

weekend at night.

starts and This

10am and Department

ends to also gives

1:00am. every guest

 a truly

 Work unique

Atmosphere leisure

experience

that will

certainly
The Sky
take your
Adventure
breath away.
Department
For the
 P a g e | 25

employees: 

there are  Use of

some Material
employees Resources
who are just
 Harness
staring at
 Rail seat
the Trainees

while doing  Auto-belay system

something  Sky Observatory

even if the Apparatus

trainee was  Motorized Zip

very tired line

of doing the

task. They
 Sanitation
should also
Procedure
work without

supervision.
The
But somehow,
housekeeping
we are very
are in
thankful to
charge of
them because
cleaning the
they treated
Department
us well and
before
taught.
 P a g e | 26

opening and after each

the use for

employees sanitation

also in the purposes.

Sky 

Adventure

Department

also

observed

sanitation

while on 

duty. The  AREAS OF

skywalk and CONCERN:

the Zip line FOOD AND

use socks BEVERAGE

for their PRODUCTION

shoes, so (KITCHEN)

after each  Organization

ride, the al Structure

guests are  Executive Chef

being 

instructed

Secretary
to throw

their socks

Pastry Chef Sous Chef

 P a g e | 27

 charge of

all

activities

related to

the kitchen,Cook

which
 usually
Commissary
 includes

 menu
OJT
creation,

management

of kitchen
Steward

staff,

ordering and

 purchasing

 of

 inventory,

and plating

design.



 Secretary- a
 Executive
person whose
chef- This
job is to
person is in
handle
 P a g e | 28

record, executive

letters, chef in

etc. position.

 

 Pastry chef-  Head chef-

is a station in charge of

chef in a supervising

professional to cooks and

kitchen, to taste.

skilled in 

the making
 Cook- in
of pastries,
charge for
desserts,
cooking the
breads and
menu ordered
other baked

goods.
 Commissary-

in charge
 Sous Chef-
for keeping
the head of
the stocks
the kitchen.
and cutting
He/She is
the raw
the next to
materials.
the

 P a g e | 29

 Steward-in bell when

charge for it’s done.

washing the 

dishes that  Facilities

was used by and
the kitchen. Equipment

 

 Operations  -Walk –
Systems and in Freezer
Procedure
 A
 The walk-in
orders are freezer is a
being taken very big
by the storage for
waiters and all meats,
are given to poultry,
the kitchen. vegetables,
After which, fruits and
the kitchen etc.
will cook

the orders
 -
and rang the
Blender
 P a g e | 30

 fry foods in

Use the this. You

machine to use pots on

puree foods the stove

and blend. top to boil

food or

water. You
 -Pots
can also use
and pans
them to

simmer or
Pots
stew foods.
and pans in
When you
the kitchen
bake or
come in
broil you
various
need pans,
sizes and
dishes and
have
sheets that
different
can go to
purposes.
the oven or
Frying pans
under the
are for
broiler.
stove top
Pots and
use and you
pans are
can sauté or
made of
 P a g e | 31

stainless of the

steel, cast kitchen

iron and a department

variety of is done by

metal the

blends. executive

 chef’s

secretary in
 -Bain
their
Maries
office.
 Bain maries
There are
are used for
many shifts
keeping food
in this
warm for a
department,
longer
the morning
period and
shift, the
to serve on
afternoon
instantly.
shift , the

evening
 Manpower
shift and,
Scheduling
the

graveyard
 The
shift . The
scheduling
morning
 P a g e | 32

shift starts responsible

at 6am until in doing

3pm, the their tasks.

afternoon The

shift is employees of

from 2pm the kitchen

until is sometimes

8pm,the busy, but

evening still the

shift starts employees

at 5pm until are enjoying

3am and the their work.

graveyard The kitchen

shift is uses exhaust

11pm until 9 fan for the

am. smoke in the

 cooking

 Work area.

Atmosphere 

  Use of

Material

Resources
The

workers are
 P a g e | 33

 The raw requested

materials in and put all

the all of those

kitchen into the

outlet are storage room

stored in where all

the walk-in freezer were

freezer. there.

They are 

required to  Sanitation
make a Procedure
requisition 
form for
 They
them to get
observed
the raw
FIFO: first
materials
in, first
needed every
out
day. Each
procedure.
raw material
They
are put in a
clean and
plastic and
sanitize the
delivered in
surface that
the kitchen
comes in
who
 P a g e | 34

contact with 

food, such  AREAS OF

as a cutting CONCERN:
board, FOOD AND
utensil and BEVERAGE
knife after SERVICE
each use.
 Organization
All the
al Structure
dishes are

being

monitored by Food and Beverag
 Manager
a steward

which also

responsible 
Outlet Manager
of throwing 

the garbage 

every day. Supervisors





 Captain Waiter








Waitress
 P a g e | 35

  Outlet

 manager-is

the manager

of a

restaurant

inside the

hotel which

 is in

 F and b charge, in

manager- is charge to be

the head of the head of

all outlet a certain

managers. He restaurant.

is the one 

in charge to  Supervisor-
supervise the job
the outlet description
manager on is to give
what is supervision
running on for the
their captain
business. waiter and

 the waiters

and task to
 P a g e | 36

do the charge to

actions on entertain

what is the guest,

going to be to serve and

done. to take the

 orders.

 Captain 

waiter- is 

the head of 
all waiters

and waiters.

He is

allowed to

supervise

also the  Operations

waiters or Systems and

waitress, Procedure

serves as 

the leader 
also. All the
 staffs and

 Waiters/wait the OJTs had

ress- in an assigned
 P a g e | 37

duties and  Facilities

responsibili and

ties before Equipment

the opening
 Veranda
of the
 Cutleries
restaurant.
 Glassware
In the
 Flatware
operation,

the  Bar

employees Equipment

and the OJTs and etc.

took the

orders of
 Manpower
the guests
Scheduling
and make the

order slip

before
There
giving it to
are two
the kitchen
shifts in
or bar
the
counter.
restaurant

that we are

assigned and
 P a g e | 38

this the evening.

restaurant Each of us

also is a are assigned

broken in different

schedule areas some

since the of us are in

operation the bar,

starts at 11 reception

and close at area,

2 in the station 1

afternoon and station

and they 2 of the

will open tables, and

again at 6pm in the

until 10, to appetizers

start of 9am and desserts

to 1pm-4 assigned.

until 9 in 

the evening.  Work

The second Atmosphere
shift starts

at 10 am
 The
until 2pm-5
place is
until 10 in
 P a g e | 39

very Chinese witness that

set-up and they are

they also really

have their giving a

veranda very good

where you service. And

can relax I could say

while that Wan

watching the Shan Lo

city lights which means

and the view House if the

of whole Emperor gave

Cebu. As us a very

what I’ve meaningful

observed, and helpful

their training in

service is our career.

100% superb Our

because all Supervisor

of the was the one

guests who trains

comments are us and the

the same and one who

we can also would never

 P a g e | 40

allow any “PROFESSINAL

OJTs that ISM”. Some

will leave of the

Wang Shan Lo Female

without the staffs are

skills, snob and

abilities, they don’t

and know how to

especially say the

the magic words

learning. such as

 please or a

simple thank
 Th
you for the
e male
OJTs. They
staffs are
don’t have
very
the
supportive
Professional
and they
attitude
also taught
while in the
us in dining
operation
area and
because they
they also
brought all
have the
their
word
 P a g e | 41

personal we are going

problems or to polish

what in the the clean

operation dishes and

which can steam the

affect the Goblets.

treatment of After

the polishing,

Practicumer. we task to

 set it back

 Use of to the

Material tables. When

Resources talking

about the

Linens, such
 After
as, the
the
table cloth,
operation,
table
we will get
napkins and
all the
etc. they
dishes that
were all
were washed
arranged in
by the
the waiter’s
steward, and
station for
 P a g e | 42

us to find well as in

it easy. the chairs.

 We are all

 Sanitation task to have

Procedure dusting,

sweeping,

and mopping.

We also
The
include the
Outlet
wiping of
Manager and
the chairs
the
every day
Supervisor
and also
is very
checking of
strict about
the
the
condiments
sanitation
as well as
of the
cleaning the
restaurant.
Lazy Suzan.
They will

not allow
 AREAS OF
guests to
CONCERN:
see dirt in
HOUSEKEEPING
the table as
 P a g e | 43

 Organization 

al Structure 



 Executive Housekeeper
 Executive

Housekeeper-

 directs and
Secretary
 controls all

 housekeeping

operations
 Supervisor
and the

staff of the

housekeeping
Room Attendant Public Attendant
 department.

 He has to

 Trainees coordinate
Trainees

between

housekeeping
 OJT’s OJT’s
crews in

order to

inspect
 assigned

 areas and to


 P a g e | 44

ensure specific job

standards. description:

  • check

 Supervisor- that rooms

is in charge have been

to check the vacated

works of the before

attendant cleaning

and  • make

supervises beds daily

what should and change

be done. bed linen

  • vacuum

carpets,
 Room
floors and
Attendant-
upholstery
in charge to

maintain the  • clean

cleanliness bathrooms

of the room. and supply

with fresh
 The
towels and
following
toiletries
are their
 P a g e | 45

 • check rooms or if

and restock any items

tea, coffee, appear to

sugar, milk have been

and mini bar stolen

supplies  • take

 • make laundry and

sure that dry cleaning

televisions, orders from

radios, guests.

lights and 

air  Public
conditioning Attendant-
equipment in charge to
are working monitor the

 • report public area.

to a  The
supervisor following
if articles their
are left specific job
behind by description:
guests, if
 1. Cleans
there is
rooms,
damage to
 P a g e | 46

hallways and the hotel

restrooms. free from

 2. Cleans trash.

and  8. Cleans

maintains rugs,

restaurants carpets and

and banquet upholstered

halls. furniture

 3. Sweeps using a

carpets. vacuum

 4. Empties cleaner ,

ashtrays and broom and

urns. shampoo

machine.
 5.

Polishe  9. Washes

s furniture walls and

and ceilings,

fixtures. moves and

arranges
 6. Vacuums
furniture,
and polishes
and turns
elevators.
mattresses.
 7. Keeps
 10. Sweeps,
the front of
mops,
 P a g e | 47

scrubs,  15.

waxes, and Respons

polishes ible for

floors. upkeep of

 11. Dusts all the

and polishes equipment

metal work. which he is

 12. using i.e.,

Collect Vacuum

s solid cleaner,

linen trolleys,

supplies in Scrubbing

floor linen machine.

closets.  16.

 13. Respons

Maintai ible for

ns maintaining

housekeeping a time

carts. schedule for

 14. Removes cleaning of

trash their areas.

collected by  17.

room Respons

attandants. ible for

 P a g e | 48

spring 

cleaning of

their area
All the
as per the
staffs are
schedule
deployed
given to
after
them.
briefing.
 18.
They are all
Authori
going to
sed to
their areas
enter into
and clean.
offices for
For the room
maintenance
attendants,
or other
they are
activities
going to
like pest
have a room
control,
check first
shampooing
before
of carpet
cleaning.
etc.
After the
 room check

 Operations they will

Systems and start

Procedure cleaning the

 P a g e | 49

vacant dirty  Facilities

room while and

waiting for Equipment

the make- up 
room sign.
 Fa
At 2 pm if
cilities
the guest is
 Non-smoking
expected to
rooms
due-out that

day but  Full-size

still they posture-

are in the pedic beds

room, the  Living

attendant Rooms

will  Full bath

automatic with bath

clean the tubs

room because  21 inch

it means the Cable TV

guest will  In-room

extend their Broadband
stay. Internet

 Access

 Hair Dryer
 P a g e | 50

 Telephone mat, hand

 24-hour towel

room 

service 

 Equipme 

nt 


 Mop

 Dust pan

 Brooms 

 Chemicals
 Manpower
for cleaning
scheduling
 Tissues

 Amenities:

soap,
There
shampoo,
are two
bath gel,
different
dental kit,
areas of
and cotton
housekeeping
buds
which are
 Towels: bath
the Public
towel, bath
Area and the

Room Area.
 P a g e | 51

The Public shifts which

Area has 3 are the

shifts which morning

are the until

Morning afternoon

Shift, the and the

Afternoon graveyard

Shift and shift; the

the morning to

Graveyard afternoon

Shift; the shift duty’s

morning at 8 am

shift will until 5pm

start at and the

7am, the graveyard

afternoon duty’s at

shift will 9pm.

start at 2pm 

and the  Work

Graveyard Atmosphere
shift will

start at 10

pm. Room
The
area has 2
 P a g e | 52

OJTs are their

very warm- ability when

welcomed and talking to

treated as the guest.

their 

family. The

executive

housekeeper,

Mr. Juven
 Use of
Gonzalez
Material
always
Resources
recognizes

us because

we are from 

St. Paul and They

he also will get all

loves our of their

school. All materials

of the staff for cleaning

is being at the stock

task to room and

speak also the

English to amenities.

practice The
 P a g e | 53

amenities duvet,

were duvets

prepared by filling are

the Guest brought to

Request the laundry

assigned. room and

All the being

chemicals segregated.

for cleaning 

are used by  Sanitation

the Room Procedure
Attendant

and Public

Attendant,
They
such as:
are practice
TBC, APC,
to SRD which
Air-
means Scrub,
freshener,
Rinse and
zonrox and
Dry. The
etc.For the
room
room
attendant
attendant:
change the
the towels,
towels every
bed sheet,
 P a g e | 54

Make-up room well as the

service and wet. They

throw all also put

the used air-

dental kit freshener

and change. with a

For the candle for

Public Area, the smell to

they are stay.

monitoring

the

elevators

(inside and  STRENGTH

out),

comfort
The
rooms,
“Facilities,
glasses and
Equipment,
the floor.
and
They are
Entertainmen
monitoring
t” serves as
the trashes
the major
inside the
strength of
comfort
the company.
rooms as
 P a g e | 55

Due to their and exciting

facilities, leisure

equipment, experience

and that will

entertainmen certainly

t, they take your

persuade breath away.

guests to The location

come and also serves

made these as their

strengths as asset for it

their asset. is located

The biggest at the heart

asset of of the Queen

this City of

establishmen South which

t for me is gives the

the Sky guests

Experience convenience

Adventure to the major

for they points of

gave the commerce and

company a recreation.

very unique The pride of

 P a g e | 56

the hotel is  WEAKNESS

their title 
which is the
 As
tallest
what I have
hotel of
observed the
Cebu City,
company has
which can
a weakness
give a
when it
majestic
comes to
view of
checking of
uptown Cebu
bags of
City.
their

employees

 that are

 coming out

and in of

the

building.

Another the

guards
 should also

 follow the

 policy which

is the “No
 P a g e | 57

Employee to salary and

Employee other

Relationship benefits.

” since they 

serve as the

role model

of all the

employees

due to their

duties as 

security. 

The 
management

for what I

have

observed

don’t know

how to love 

and care to  RECOMMENDATI

their ONS

employees 
due to their
 I
hard work
recommend
with less
that they
 P a g e | 58

should directly to

change the higher

lights that position,

can be seen because the

outside staffs from

because for lower

me it kind position

of look like will not be

a “gay KTV motivated to

bar”. They work more

should effectively

strictly because they

observance know they

proper will never

hygiene in be promoted.

the kitchen There is no

especially problem to

for men. I hire

have also personnel

observed and promote

that they directly to

hired higher

personnel position if

and assigned they also

 P a g e | 59

came into 

higher 
position
 CONCLUSION
before.

Promoting
 The
their
location of
employee to
Crown
higher
Regency
position
Hotel and
could be a
Towers is
motivation
perfect for
for other
a unique
employees to
leisure
do excellent
experience.
in their
It is
job.
located at

the heart of

the Queen

city of the

 South which

 can attract

guests to

come. They

 P a g e | 60

can also Sky

boost the Experience

economic Adventure

status of all kinds of

Cebu because tourists are

they pay big attracted to

taxes and Crown

attract a Regency

lot of Hotel and

travelers to Towers. Not

visit their only in the

hotel. They Sky

accommodate Experience

the guest Adventure

with warm- can Crown

welcomed Regency

upon Hotel &

entering the towers

premises of compete but

the hotel. also with

With the their rooms,

major asset function

of the Hotel room and

which is the other

 P a g e | 61

amenities. 

Also the  LEARNING

foods and EXPERIENCE
service of

the hotel
 Being
are very
an OJT in
unique.
the Crown
Attracting
Regency
all kinds of
Hotel and
tourists in
Towers has
our country
broadened my
Crown
knowledge
Regency
and
Hotel &
experience
Towers is
as a
truly one of
student.
a kind.
Living in

Cebu for

almost 4

 months has

 given me a

lot of

experience

 P a g e | 62

on how to you are

cope up with going to

different budget your

environment money and

compared to time. Being

what I have tired from

been work I have

accustomed learned that

to. i can it is not

say that I easy to make

have learned a living.

a lot from Even though

the OJT. I there were

have learned hardships

how to stand and

on my own sacrifices

without much in my OJT it

supervision. was over all

Leaving far fun and

in your exciting.

family will There were a

make you an lot of

independent moments that

person for even though

 P a g e | 63

it was hard

I could

still find a

ways to be

happy. This

OJT is truly

a step

forward to a

brighter

future.