Name : Shanmugasundaram S Address: Sun Grace Apartment, Flat# G2

Mail Id : shanmugam.infy@gmail.com 3rd Main,8th Cross, Hoysala Nagar

Contact # : +91 9738652736 /8248617738 RM Nagar, Bangalore -560016

Experience Summary
 Overall 18+ years of experience in data center operational & support working as technical, project delivery
Manager (Onsite /offshore) Exp. Of DC server, storage, Cloud, and UNIX based application system
administration and managing fast-paced, high-tech environments requiring skills in scheduling and team
building.
 Excellence in assessing environments, identifying opportunities for improvement/growth, developing and
executing solutions.
 Consistent history of handling operational issues very effectively and providing top quality service experience
to clients.
 Demonstrated ability to work across business units.
 Thorough understanding of OM (Operations Maturity) Framework (based on ITIL) with respect client
standards, involved in various phases like Requirements Analysis/Scope Definition/Project
Planning/Costing/Resource and Quality Management.
 An effective communicator with exceptional relationship management skills with the ability to relate to
people at any level of business and management and significant experience working with steering committees
and other project managers.
 Set up the individual goals and provided candid feedback on their improvement areas and tracked them to
maintain positive work environment.
 I would like to perform in an optimum way to obtain High Availability Goal of an IT Infrastructure for the
growing organization.
 Outgoing, dedicated, hardworking and goal-oriented person. I believe in Teamwork and consider myself as an
effective team member.

Job Description Evaluation

1.1 Data Centre Operation & Support 
Support and maintenance of Physical Hardware 
Data center operational plan, 
Vendor Management, Capacity Planning 
Application build & release, OS, Storage firmware management remote console

administration
Backup & Recovery policy and support. 
Exposure towards DC Management Plan and planning exposure towards detailed

schedule outlining all project milestones and activities
1.2 Application OS, Storage & Backup Scope Management 
Application, Server Data Storage Scope management plan 
Prepare & Manage Requirement Documentations like SOPs, Daily, Weekly and

monthly reports
Newly Build Application, Servers, VMs & Storage for capacity plan, maintain legacy

HW.
Replacing Disks, Modular array for maintained activity. 
Commissioning or decommissioning of HW or Application. Licence Management 
1.3 Project Time Management 
Schedule Management – Define and prioritize activities, estimate and schedule 
Control Schedule and Critical Path is tracked and monitored 
1.4 Server, Application, Storage & Backup Cost Management 
Prepare Cost Management Plan and budget estimates, get approvals on funding and

follow up with stake holders (instead of using tape library).
Backup to disk, which reduces requirements for tape handling and off-site
storage or Object storage, which can be more effectively employed for unstructured- 
data storage and data sets that require multiple online copie
 Declining media costs, even for solid-state drives (SSDs), owing at least partly
to ever increasing storage-disk densities for all media types 

1.5 Data Centre Quality Management 

Involve data centre Audits and maintaining inventory, Applications, Software, tools,

networking compounds etc.
Data Centre uptime all HW & SW application availability deliveries are to the highest

standard,
Control over testing – like DR , BCP for Complete Data centre or specific level of

applications with thorough testing including the impacted functionalities.
1.6 Project Resource and Procurement Management 
Sever, VMs, Data growth level of Resource Capacity Plan as per work forecasting on

yearly basis.
Resource management plan/ Identification of potential resources 
Procurement for planning next 5 years growth and developments. Or upgrading 
scale-out or object storage or Moving to existing setup to specific cloud like Private or
Public.
1.7 Project Communication and Reporting 
Prepare and follow communication plan for each phase of project as per stakeholder

matrix
Ensure periodic reporting – weekly, fortnightly and monthly to different stakeholders 
Facilitate periodic governance meetings / Participating in decision-making

programmes with clients
Weekly and Monthly Reports 
1.8 Server & Application Project Risk Management 
Develop and maintain RISK register and Issue logs 
Regular interaction with Clients and internal Management on key issues and

Mitigation plans
Communicate RISK and ISSUEs to appropriate level of stakeholders. Integrate them in

reports
Facilitate RISK and ISSUE mitigation to manage effort, schedule and budget 
1.9 ITIL Incident, Problem & Change Control Management 
Ensure required documentation is present for Change Advisory Board (CAB) 
Ensure all requisite testing artefacts are attached and presented to Change Advisory

Board (CAB)
Ensure that all Change Management procedures are followed as per ITTL 
Prepare and present case to Change Advisory Board (CAB) for approval 
Track the comments and action items of Change Advisory Board (CAB) to closure 
System Deployment - Release Management 
Training to end users and Behavioural Change management 
User and Support Documentation 
Transition plan from development to Operations (support ) 
Post go-live operational support - Warranty support 
Service Transition & Operation 
2.0 Project Closure and Lessons Learned 
Project closure meeting and Publish lessons learned 
Administrative Closure 
Final punch list 
Budget close out 
Status reporting to key stakeholders 
2.1 Domain 
Oil & Gas, Retails, Shipping and logistics, Banking & Finance, Education & Airlines,

Telecom & Networking
Tools and Languages

Domain: Knowledge of Oil & Gas, Retails, Shipping and logistics,

Banking & Finance, Education & Airlines, Telecom &
Networking, FMCG etc.
Programming Languages Basic Java & C, Basics of scripting
Cloud Platform Enterprise CloudFS – Panzura, AZURE & AWS Cloud,
 RedHat Open Shift, Dockers, Virtualization & DR with
Google Cloud
Operating System Window 2k, RHEL, HP UX, VMware,
Tools /DB/Packages RDBMS, HP Open view, BMC Remedy, Oracle DB, PHP,
Apache, Tomcat, WAS 6.x admin and Big Data Hadoop &
Big Data Analytics, MySQL /DBA/ Installations, Disk
allocation. SCCM & Solarwinds implementation
Web Servers IIS, Apache & Tomcat, IBM BPM & WebSphere.
Hardware Platforms Brocade, Cisco,IBM Storages, NetApp, Hitachi Enterprise
storage HW & IBM,HP Servers, Panzura, DELL EMC
storages. Storage SAN & NAS, FC & iSCSI (Netapp, IBM
DS 8K, IBM SVC, EMC ISM, EMC -Isilon, EMC-ECS, EMC-
Unity & Hitachi VSP, NetBackup

Employment History
Company Designation Period
Project Manager & GP Lead April 2014 to till 2019
Larsen & Toubro Infotech Ltd, Bangalore
Data center Ops.

TATA Consulting Service (TCS) Chennai Asst Consultant (Onsite DC Feb 2011 – Dec 2013
Manager)

IBM India Ltd, Bangalore Technical Service Professional Feb 2006 – Dec 2010
(Storage & Unix Project Lead)

NetConnect India Pvt Ltd, Bangalore Senior Consultant - IS Sep 2004 – Oct 2005
(Outsourced to Infosys Technologies Ltd) (Datacenter Ops )

Scope International Private Ltd, Chennai Security Administrator Oct 2003 – Sep 2004
Specialist (Unix & Middleware
(Subsidiary of Standard Chartered Bank,
Application)
UK)

Pace Automation Ltd, Chennai Senior Network Administrator Aug 2001 – Oct 2003

Additional Skills Activities

Technical Skills:  Schedule

1. Application support and maintenance, build & Management
migration for Data center level, Like install with  Requirements
flavor of OS, VM & cloud platform. Definition
2. Understanding about application work flow,  Project Change
Control Management
architectural design and involved to developer
 Cost Management
requirements, security and compliance etc.
 Issues and Risk
3. Data center Build & Migration, Operations,
Management
Implementation with Disaster & Recovery, BCP
 Resource Plan –
Plan. Capacity
4. Offshore Setup and operations, Remote infra Management,
management plan and proposal.  Resource Staffing
5. VMware, Cloud like Private & Public, Middleware and Budget
new build and implementation support.  Requirement
Management Skills: gathering for
1. Project Planning and delivery operation model. upstream projects –
2. Resource planning and allocation Liaison between end
 3. Thorough understanding of OM (Operations users and
Maturity) Frame work (based on ITIL) with respect development team
to LTI and client standards, involved in various
phases like Requirements Analysis/Scope
Definition/Project Planning/Costing/Resource and
Quality Management

Education Details:

 M S Information Technology, MS (IT) from Bharathidasan University, Trichy TamilNadu, India. (2000 -
2002)
Work Experience: Overall work experience of 16+ years in

Role: Consultant – Panzura CloudFS, SAN Storage, Backup & Server Data Centre Operation & Build, Migration
application Support, DR with BCP. Worked in various MNCs like LTI, TCS, IBM , Infosys, SCB & Pace automation ltd as
a Project lead cum Onsite Data center operations manager & Solution Architect and Handled in Various Project
locations like US, Europe & Asia region.
Currently working an own startup called ITPS Ltd, owning the responsibilities of Infrastructure (IMS) Head of
operations, also we have few clients in overseas and successfully implemented midrange and enterprise data center
operations including Servers, VMs and Data Storage, Web apps with Middleware app servers, messaging service, ERP
solutions development and implementations of offshore & Onsite.

Clients: Maafaru- Int Airport, ABSA –Barclays (South Africa), Total Gas, Maersk Oil & GAS (Qatar), J&J, SCB, Citi
Bank, NetApp Inc, Earth Link USA, Malaysian Airlines, Carlsberg – Data Centre Operation & Support, Target, DBS Bank,

Project Description:

An Infrastructure Management Services (IMS), part of the Enterprise Information Technology Program, is responsible
for information technology infrastructure, including high performance computing, enterprise storage and advanced
Cloud infra with automation build. Implementation & migration strategy planning proposed to clients. IMS group is
responsible for the management and operation of a variety of computer systems, involving an architectural range
that encompasses the single-user personal computer through to the multi-user, multi-core, large memory computer
servers, applications support & monitoring utilizing NAS, SAN, DASD, and iSCSI storage, Open Sources, Private &
Public Could.

Contribution:

 MOG Total – Single point of contact Enterprise cloud Panzura for new build, implementation, maintenance &
support with Global File shares, majorly worked with ArcGIS proj, SMB, NFS, CloudFS, cloud backup &
archival support.
 J&J USA- Data migration project lead, handled 50+ members team, J&J DC legacy Servers, Mail, DAS, data
migration and implementation of Netapp NAS storage, Backup & archive.
 From NetApp Project I had done L2 transition and operational support that was very smooth and client was so
happy they given us for L3 support that also I did transition & operational support successfully.
 My second client was EarthLink this was short term storage migration & data move from one DC to another DC
with DR. I had done with alone in offshore Total data size it would be around 2Pbs.
 MAS Airlines – Onsite DC operational support I was in DC lead handled well without any escalations, they did
not done any DR for more than 3 years, we taken challenges given full confidence to our clients and we did
DR activity in that had many challenges for storage & backup domain not updated firmware & code update, I
found that gaps and fix all complications issues then we follow proper DR activity, there was no productivity
disturbance and very minimal down time, so client was so happy and got them from additionally AMS support
& extended another 3 years for IMS & AMS support.
 In Carlsberg project as a Solution Architect, Involved Presales RFI/RFP’s for storage & Backup verticals we bid
that project, I was done design, Build & Implementation plan overall, we build new Data center & Data
Migration task.
Trainings / Seminars Attended
Training & Seminar Duration Year Rating (grade)

NCDA NetApp Training Two weeks 2011 A

2013 A
Hitachi VSP & Brocade DC Build and Implementation Two Weeks
Web logic & WebSphere Admin training Two Weeks 2009 A
TOGAF One Week 2016 B
EMC - Information Storage and Management v3 One Week 2014 A
RHCL & DevOps Online Trainings Two Weeks 2016 B
AZUE & AWS Cloud Solution Architect One Month 2017 A
ITIL Foundation v3 One Week 2017 A