My name is Jezrel Perez. I have been a VA for 4 years already.

I started
doing online work by myself only until a vision came to build my own VA
team so I can share my knowledge, skills and experiences as a VA. I
wanted to replicate myself, thus the name Ripple.
I see the value of having a team that backs you up in your tasks and
maintains accountability. On the side of our client as well, it is cost-
effective to have a team of VAs with one VA account manager that
oversees the tasks and makes sure it gets done in quality and on time. Our
EASY 4 step-process will help you grow your business to the next level.

Ripple VAs is a Philippine-based virtual assistance company which strives to

create a positive ripple effect to the community, to the client and to the
ministry. We are aiming to provide quality services to our clients all over the
world. Our dynamic and competent team is a mix of individual who has
excellent administrative and customer service skills. Our VAs are screened
thoroughly and trained extensively to provide quality service that suits the
client’s business needs. We have helped multiple clients already in
streamlining their tasks and processes, helping them achieve their objectives
and creating an environment that will help the VAs and the clients work
together efficiently and effectively. We take pride in our commitment to
create positive ripple effect while showcasing our world-class skills,
dedication, and hard work.

GENERAL VA VA – CUSTOMER SERVICE

VA - RECEPTIONIST VA – GRAPHIC DESIGN

VA - CALLER VA - RECRUITMENT

VA – REAL ESTATE ADMIN VA – DATA ENTERY

VA- EMAIL MANAGEMENT VA – CALENDAR MANAGEMENT

VA - ADMIN VA - RESEARCH VA – SOCIAL MEDIA MANAGEMENT VA – WEB DESIGN

 GENERAL CUSTOMER SERVICE SOCIAL MEDIA
VA PACKAGES SUPPORT PACKAGES MANAGEMENT PACKAGES

1. Social media postings (Facebook,

#1 All types of general $600 / month Twitter, Instagram, Pinterest,
Tumblr and LinkedIn). The quantity
VA services (purely  Calls; email/ticket management; other of posting is dependent on your
administrative) miscellaneous administrative tasks audience’s needs and the social
 Dedicated full time; 40 hrs. /week, Mon-Fri. platform.
8 hrs. / Day
 $400 one-time fee for training/orientation;
2. Engage with your followers through
Monday to Friday good for 2 weeks
your content.
3. Responding to your followers (such
$1000 / month as thanking for retweets or shares,
$450 / month basic replies, following back if you
#2  Calls; email/ticket management; other request) which will organically
miscellaneous administrative tasks grow your audience.
 2 part-time VAs; 30 hrs./week each, total of 4. Contacting you with any urgent
All types of general messages & Customer Support for
60 hrs.; Mon-Fri.
VA services and  Hrs$500 one-time fee for any unhappy clients prior to it
minimal calls training/orientation; good for 2 weeks escalating.
5. Updating and Managing Your
8 hrs. / Day Profiles
$1200 / month 1. Regularly increasing your online fan
Monday to Friday
 Calls; email/ticket management; other base
6. Grow your database by
$550 / month miscellaneous administrative tasks
strengthening engagement
#3  3 part-time VAs; 30 hrs./week each, total of
2. Increasing your audience base and
90 hrs.; Mon-Fri. market reach
All types of general  Hrs$500 one-time fee for 7. Content Creation – Blog Posts,
VA services with training/orientation; good for 2 weeks Infographics and/or Presentations
heavy calling tasks 8. Analyze your social media page data
$1800 / month to determine and study your market
8 hrs. / Day
9. Anything you want your VA to do on
Monday to Friday  Calls; email/ticket management; other your social media accounts
miscellaneous administrative tasks

1
$650 / month  4 part-time VAs; 30 hrs./week each, total of Part-Time - 10hrs / week
#4 120 hrs.; Mon-Fri.
$55/week
 Hrs$500 one-time fee for

2
training/orientation; good for 2 weeks Part-Time - 20hrs / week
24/7 General VA $100/week
$2000 / month
3
Support Full-Time - 40hrs / week
 Calls; email/ticket management; other
Monday to Friday miscellaneous administrative tasks
$195/week

$1000 / month
 5 part-time VAs; 7 days’ support or total of
150 hrs; Mon-Sun. (optional on how to
spread the hrs)
4 Full-Time – 24/7
$250/week
 Our process is unique than any other VA firm because here you pay for one VA who has a team of multiple VAs
who’s willing to assist her to some tasks or tools she may not be familiar, that way you won’t have to train your VA but
someone will be able to help her internally to accomplish the task on time. While it is true that all our VAs are competent
but we know that not a single person knows everything.
Imagine a situation wherein you have an urgent task and then you assign it to your VA, it so happened that your
VA has little to no experience with that tool and here comes our other VA who has a huge of experience with it and can
accomplish the task in an hour compared to your original VA who may take couple hours for her to research and familiarize
herself with the task.

Our 4-step process gets you a perfect assistant and prepares you with the tools to start with your top-notch
Our
VA within 4-step
24-48 process gets you a perfect assistant and prepares you with the tools to start
hours.
with your top-notch VA within 24-48 hours.

After assessment and deliberate A 30-minute onboarding call to Your VA Account Manager will
Schedule a FREE 30-minute
discussion, we will then assign go over our client onboarding take it from there! Just put some
consultation call with our
you of your top-notch VA process because we want to time up-front into setting up
Management Team so we make sure everyone is on the
Account Manager (point of your systems and then enjoy the
can learn more about your same page. Here you will
contact), to be your only point of feeling of no longer having to
business and identify tasks, discover that we have 90-day
contact in our team. The VA POC spend the energy on small,
processes, and systems that will be mainly handling your evaluation program for you menial tasks and projects! Like
stress you out and waste tasks, delegating it to the proper and your VA to make sure the millionaire CEO's, you'll know
your valuable time! person and basically be the one process is smooth for both of what it feels like to have an
that’s on top of your account. you. We want you to be the assistant at your beck and call.
best business partners.

Info@ripplevas.com
SHANA MAE S. MANZANO
shanaripplevas@gmail.com

SKILLS SUMMARY
● Excellent in oral and written English communication
● Above average customer service skills
● Excellent phone handling skills
● Team Management skills
● Expert in administrative tasks
● Strong attention to detail and highly organized
● Basic graphic design and photo editing skills

TOOLS:
Google Suite (Google Doc, Google Sheet, Google presentation, Google Hangouts),
Microsoft Office, Adobe Illustrator, Adobe Photoshop, Canva, Zendesk Support, Zendesk
Chat, Asana, Slack, Zoho Desk, Zoho CRM, Zoiper, RingCentral, MagicJack, Thumbtack, Skype, Hubspot,
Hubstaff, WhatsApp, LastPass, Servicem8, HouseCall Pro, Freshdesk, Freshcaller,
Jumbula, etc.

RELEVANT WORK EXPERIENCE:

A. Ripple VAs (Dec 2016 - Present)
Virtual Assistant
● Taking reservations via phone call
● Setting and booking appointments for customers
● Receptionist duties (answering occasional calls)
● Calendar Management
● File Management (organizing files using Dropbox etc)
● Responding to emails
● Transcription (transcribing voicemail, video or audio, podcasts etc.)
● Creating basic reports (reports on weekly tasks, deliverables, sales)
● Preparing Slideshows (Powerpoint Presentations)
● Prepare newsletters, basic graphic designing
● Photo editing for an e-commerce company

B. Alorica Philippines Inc. (June 2014 – Dec 2016)

Technical Support Representative
● Deliver service and support to end-users using and operating automated call
distribution phone software, via remote connection or over the Internet;
● Interact with customers to provide and process information in response to
inquiries, concerns, and requests about products and services;
 ● Gather customer information and determine the issue by evaluating and
analyzing the symptoms;
● Diagnose and resolve technical hardware and software issues involving internet
connectivity, email clients, IPTV, VOIP and more;
● Research required information using available resources;
● Follow standard processes and procedures;
● Identify and escalate priority issues per Client specifications;
● Redirect problems to appropriate resource;
● Accurately process and record call transactions using a computer and
designated tracking software;
● Offer alternative solutions where appropriate with the objective of retaining
customers’ and clients’ business;
● Organize ideas and communicate oral messages appropriate to listeners and
situations;
● Follow up and make scheduled callbacks to customers where necessary;
● Stay current with system information, changes and updates

EDUCATIONAL BACKGROUND
Asian College of Technology | 2014
Graduated as Cum Laude
Bachelor of Science in Hospitality Management
MELVIE L. AYACAIDE
melvzripplevas@gmail.com

SKILLS SUMMARY
● Proficient in Google Suite Tools
● Good Communication Skills
● Organizational Skills
● Team Management Skills
● Reporting Skills
● Research Skills
● Strong Attention to Detail
● Proficient in Calendar, File and Email Management
● Project management

TOOLS:
Google Suite (Google Doc, Google Sheet, Google presentation, Google Hangouts), Microsoft Office,
Acuity, Stripe, Mint, Squarespace, Asana, Freshdesk, Zendesk, Skubana, Shopify, Shipstation, Slack,
Canva, Trello, Hubstaff, Skyslope, Nekst, Docusign, Hubspot and Mailchimp, etc.

RELEVANT WORK EXPERIENCE:

A. Ripple VAs (December 2017 – Present)
Virtual Assistant
● Schedule management, calendar management, records management, report analysis, and
documentation
● Answering emails, scheduling meetings, making travel arrangements and invoicing
● Communication Liaison, a go-to person of the executive.

B. Bank of the Philippine Islands (June 2016 – December 2017)

Customer Service Representative
● Provides account services to customers by receiving deposits and loan payments; cashing checks;
issuing savings withdrawals and referring bank services.
● Have sufficient knowledge about the banking products and services and respond to all inquiries
accordingly
● Provide information to customers on their account status and account balances
● Channel complex customer complaints and challenges to the right quarters for effective resolution
● Open new bank accounts according to laid down rules and guidelines
● Ensure that all the bank’s policies and procedures, code of conduct and regulatory guidelines are
strictly complied with in the process of discharging duties
● Improve customers’ banking experience with the bank by ensuring that the customers are attended to
promptly and all their challenges are resolved without delay
B. Austal Philippines (June 2014 – February 2015)
Accounts Payable Assistant
● Provides financial, administrative and clerical support to the Finance Team
● Complete payments and control expenses by receiving payments, verifying and reconciling invoices
● Communication Liaison, a go-to person of the executive.

EDUCATIONAL BACKGROUND
Cebu Institute Technology – University| 2014
Bachelor of Science in Accounting Technology
LIEZEL T. LUMIGUID
cheripplevas@gmail.com

SKILLS SUMMARY
● Proficient in MS office (Word, Excel, PowerPoint)
● Good Communication Skills
● Organized and detailed-oriented
● Expert in administrative tasks
● Problem Solving Skills
● Reading and Research Skills

TOOLS:
Google Suite (Google Doc, Google Sheet, Google presentation, Google Hangouts),
Microsoft Office, HRIS, Adobe Reader DC, Slack, Trello, Skype, WhatsApp, Mailchimp, Paragon, BC
Assessment, Smallpdf, Dochub, Buffer, Hubstaff, Freshdesk, Freshcaller, Jumbula, Authorize.net,
Staract, Smartsheet, Bitrix, etc.

RELEVANT WORK EXPERIENCE:

A. Ripple VAs (May 2018 - Present)
Virtual Assistant
● Administrative tasks
● Set and book appointments for customers
● Calendar Management
● Social Media Management
● Create Presentation/Proposal to Real Estate Clients
● File Management (organizing files using Dropbox, Google Drive, etc)
● Respond to emails
● Collect payments to clients (Billing and collections)
● Issue Refund and Process Reimbursement
● Transcription (transcribing voicemail or audio
● Create basic reports (reports on weekly/daily tasks)

B. Adventurer Multipurpose Cooperative (Nov 2015 – May 2018)

Payroll and Billing Assistant (Feb 2018 – May 2018)
● Issue invoice to the clients and process payroll to all our manpower (construction workers)

Administrative Assistant (Nov 2015 - Jan 2018)

● Collect check payments from the clients;
● Office Supply Management;
● Staff Payroll Processing;
● Coordinate with banks regarding salary and, deal complaints about bank issues;
● Process Death Insurance and Emergency Loan;
EDUCATIONAL BACKGROUND
University of San Jose-Recoletos | 2015
Magallanes St., Cebu City
Bachelor of Science in Business Administration Major in Financial Management
MA. SOLEDAD B. ANGCAHAN
solripplevas@gmail.com

SKILLS SUMMARY
● Good Communication Skills
● Organizational Skills
● Research and reporting Skills
● Strong Attention to Detail
● Project management
● Experience with word-processing software and spreadsheets(e.g. MS Office)
● Knowledge of online calendars and scheduling (e.g. Google Calendar)

TOOLS:
Google Suite (Google Doc, Google Sheet, Google presentation, Google Hangouts), Microsoft Office,
Freshdesk, Skubana, Shopify, Shipstation, Slack, Skype, Dotloop, Mojo, Boomtown, Quickbooks, etc.

RELEVANT WORK EXPERIENCE:

A. RIPPLE VAs (July 2018 – Present)

Virtual Assistant
● Handling inbound & outbound calls
● Appointment Setting over the phone
● Complete research
● Data entry
● Post graphics in social media accounts
B. Gateway Motors Cebu Inc. (May 2017 – July 2018)
Dealer Marketing Officer
● Handling customer inquiries and concerns
● Appointment Setting over the phone and online
● Conducting Dealer Sales and Aftersales satisfaction survey
● Promoting Sales, Service & Parts business
● Maintaining relations with Dealership customers
C. Convergys (August 2016 – March 2017)
Technical Support Representative
● Handling inbound calls from customers that are having issues with their Quickbooks Desktop
Account.
● Working with bank transactions, invoices, payroll, reconciling accounts.
D. Sykes Asia Inc (September 2015 - January 2016)
Customer Service Representative
● Handling inbound calls from customers that are having issues with their At&t Account
 ● Track orders and and check customer’s service billing, provide basic troubleshooting and transfer calls
to specific departments.

E. Ebusiness Bpo Inc. (March 2012 - May 2015)

Customer Service Representative
● Handling inbound calls from customers that are having issues with their Discount Card Membership
● Issuing refund, cancellation of orders,promoting new services
F. Gaisano Grand Group of Companies (October 2008 - February 2009)
Office Clerk (Accounting Department)
● Date stamping of all check vouchers and then forwarding them onto the appropriate department
heads
● Issued checks to clients with attention to details for accuracy and Kept records of all checks that were
sent to clients
● Kept confidential files (Operation and Expenses Documents)
● Provide telephone support and maintain up-to-date confidential files.

EDUCATIONAL BACKGROUND
University of Cebu | 2006-2008
Bachelor of Science in Information Technology
IANNA MARIE D. TACOLOY
yanaripplevas@gmail.com

SKILLS SUMMARY
● Strong Attention to Detail
● Research Skills
● Good Communication Skills
● Organizational Skills
● Reporting Skills
● Proficient in Google Suite Tools
● Excellent Problem Solving Skills

TOOLS:
Google Suite (Google Doc, Google Sheet, Google presentation, Google Hangouts), Microsoft Office,
Servicem8, Gmail, etc.

RELEVANT WORK EXPERIENCE:

A. RIPPLE VAs (November 2018 – Present)

Virtual Assistant
● Clerical Support
● Checking and entering data
● Data encoder
● Clerical Support
B. University of San Jose Recoletos (June 2016 – October 2018)
College Instructor in Mathematics
● Completed and submitted reports detailing course activities.
● Documented student attendance and progress against goals.

C. MSA Academic Advancement Institute (May 2014 – August 2016)

Academic Consultant for Mathematics
● Updated required logs and student documentation.
● Facilitated group sessions and provided one-on-one support.

D. Hi - Precisions Diagnostics (November 2013 – May 2014)

Service Operations Specialist (Non - Medical)
● Managed office logistics by scheduling appointments and maintaining files.
● Scheduled and rescheduled cancelled appointments for patients.

E. Smart Start Tutorial and Play School House, Inc (August 2014 – October 2013)
Casual Employee
● Established daily routines that were easy for the children to follow.
F. Sykes Asia, Inc (April 2013 – June 2013)
Customer Service Agent
● Asked open-ended questions to assess customer needs.
● Answered customer questions regarding merchandise and pricing.

EDUCATIONAL BACKGROUND
Cebu Normal University
30 units Master of Science in Mathematics
Cebu Normal University
2018 Diploma in Professional Education
Cebu Normal University
2013 Bachelor of Science in Mathematics
FAITH T. RUBIN
faithripplevas@gmail.com

SKILLS SUMMARY
● Good Communication Skills
● Team Management Skills
● Research Skills
● Strong Attention to Detail
● Work independently meeting quick turn-around times and deadlines
● Expert in administrative tasks
● Managed and Updated Social Media Accounts.
● Present excellent customer-service skills to customers and clients
● Worked within a strict timeline in order to complete artwork on time.
● Familiarity with web design

TOOLS:
Google Suite (Google Doc, Google Sheet, Google presentation, Google Hangouts),
Microsoft Office, Adobe Illustrator, Adobe Photoshop, Canva, Freshdesk, Skype, WhatsApp,
Trello, Base CRM, Mojo, Brivity, Boomtown, Zapier, KWKLY, offrs, etc.

WORK EXPERIENCE:
A. RIPPLE VAs (September 2018 - Present)
Virtual Assistant
● Day-to-day assistance with clients’ social media accounts including (but not limited to) Instagram,
Facebook, LinkedIn, and Pinterest (Report to Manager of Business Communications & Social Media)
● Oversee Ripple company’s social media accounts
● Basic graphic designing and photo editing skills
● Design and implement social media strategy to align with business goals
● Stay up-to-date with current technologies and trends in social media, design tools and applications
● Sourcing stock photos
● Data entry
● Research tasks

B. On-the-job Training (OJT) at Landbank of the Philippines (May 2017 – August 2017)
Assistant Secretary
● Organize and maintain files
● Interact with customers to provide and process information in response to inquiries, concerns, and
requests about services;
● Answering calls and emails to the customers
● Maintaining diaries and assist arranging appointments
EDUCATIONAL BACKGROUND
Mindanao State University
Bachelor of Science and Business Administration
Major in Management
SAIRA LEE ABIGAIL M. BASARTE
sairaripplevas@gmail.com

SKILLS SUMMARY
● Excellent time management skills
● Excellent organizational skills.
● Strong attention to detail and highly organized
● High patience to all task
● Proven experience as a Virtual Assistant or relevant role
● Excellent communication skills and willingness to ask for necessary guidance and direction.

TOOLS:
Google Suite (Google Doc, Google Sheet, Google presentation, Google Hangouts),
Microsoft Office, Canva, Asana, Slack,Skype, Hubspot, Hubstaff, WhatsApp, LastPass, Freshdesk,
Skyslope, Jumbula, OutLook, Yelp Account, ThumbTack Account, etc.

RELEVANT WORK EXPERIENCE:

A. Ripple VAs (November 2017 - Present)
Virtual Assistant
● Setting and booking appointments for customers
● Respond to emails
● Calendar Management
● Database building (eg. updating email or contact lists on your CRM)
● Transcription (transcribing voicemail, video or audio, podcasts etc.)
● Making infographic, picture quote for website
● Prepare customer spreadsheets and keep online records
● Data Entry
● Research data in google

B. LBC Company (April 2016 – September 2017)

Customer Associate
● Interact with customers to provide service delivery;
● Taking calls for follow up deliveries and inquiries;
● Follow standard processes and company procedures;
● Manage counter responsibility;
● Process and record daily transactions.

C. Express Inn Hotel (September 2016 – March 2017)

Front Desk / Cashier
● Taking calls for room reservations or inquiries;
 ● Interact with customers to provide and process information in response to
Inquiries, concerns, and guest requests;
● Manage check in and reservation calendar;
● Making daily report for counter cashier;
● Follow up and make scheduled callbacks to customers where necessary;

EDUCATIONAL BACKGROUND
Asian College of Technology
Bachelor of Science in Hospitality Management
2012 - 2016
DANELE HOPE S. MANZANO
daneleripplevas@gmail.com

SKILLS SUMMARY
● Resilient
● Ability to work under pressure
● Time Management
● Multi-tasking
● Proficient in Google Suite Tools
● Good Communication Skills
● Good customer service skills
● Internet and software-savvy
● Research Skills

TOOLS:
Google Suite (Google Doc, Google Sheet, Google presentation, Google Hangouts), Microsoft Office,
Asana, Freshdesk, Zendesk, Skubana, Shopify, Shipstation, Slack, Hubstaff, Task Unicorn, Heepsy,
Trello, BaseCamp, Skype, etc.

RELEVANT WORK EXPERIENCE:

A. Ripple VAs (April 2018 - Present) Virtual Assistant
E-Commerce Researcher
● Write product content
● Source online products

Influencer Marketing Person

● Source influencers/bloggers
● Send collaboration emails
● Managing social media account

Personal Assistant
● Answering and sending emails
● Maintaining calendar, scheduling meetings, and booking appointments
● Conducting and compiling research
● Project Management
● Handling inquiries and incoming work requests
● Sourcing job applicants
Customer Service Representative
● Receives and promptly respond to customer queries through Freshdesk
● Identifying and assessing customers’ needs to achieve satisfaction
● Handle customer complaints, provide appropriate solutions and alternatives within the time limits.

EDUCATIONAL BACKGROUND
Cebu Eastern College | 2018
Graduated as Cum Laude
Bachelor of Science in Tourism Management
ALLAN F. VILLALON
allanripplevas@gmail.com

SKILLS SUMMARY
● Computer Literate
● Expert in computer networking
● Web Development and Designing (HTML,PHP and CSS)
● Expert in Graphics and Designs (Logo, Banner and Ad making)
● Network Administration
● Network Security Management (Firewalls, Antivirus and Cameras)
● Skilled in Systems Troubleshooting, Installations, and Maintenance
● Possess In-Depth Knowledge of Numerous Software Packages and Operating Systems

TOOLS:
Macromedia Dreamweaver, Notepad++, Cisco Packet Tracer, Google AdWords, Bing Ads, Google Suite
(Google Doc, Google Sheet, Google presentation, Google Hangouts),Microsoft Office, Adobe
Illustrator, Adobe Photoshop, Skype,Hubstaff, WhatsApp, Upwork, Remote Desktop, Tight VNC,
Network Monitoring for Employees, Windows Server Manager, Fortinet Firewall, Sophos, Exact Globe
System, Sony Vegas Video Editing, Putty, etc.

RELEVANT WORK EXPERIENCE:

A. Ripple VAs (Oct 2018-Present)
Virtual Assistant
● Photo editing for an e-commerce company
● Performs admin tasks
● Encoding from image to document file.
● Transcription (transcribing voicemail, video or audio, podcasts etc.)
● Performs all graphics related
● Supporting technical concerns

B. Prifood Corporation (April 2015 – March 2018)

IT - Technical Support
● Monitors and maintains the computer systems and networks
● Installing and configuring computer systems
● Troubleshoots system and network problems, diagnosing and solving hardware or software faults
● Performs other IT-related tasks
● Managing SQL Servers, Virtual Servers and Datacenters
● Maintaining the Network Securities
B. Dynamic Power Marine & Industrial Hardware, Inc. (June 2014 – October 2014)
Graphic Artist
● Designs company-required artworks for marketing collaterals
● Performs IT-related tasks

EDUCATIONAL BACKGROUND
Cebu Technological University | 2014
Bachelor of Science in Information and Communication Technology