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    Whatsapp Complaint

    Uploaded by

    Ankur Tomar
    The document appears to be a log of customer complaints regarding cellular network issues including date received, location, issue type, and details of contacts made to address problems. It includes over 80 entries with information such as customer ID and name, reported and response dates, location, network and technology type, issue duration and details, site information if relevant, contact person names and numbers, and notes on resolution attempts. The issues involve both 2G, 3G and 4G network access and performance including coverage, voice quality, and data connectivity. Service providers include Vodafone and Idea and efforts to address involve site optimization, equipment upgrades, new sites, and repeaters.

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    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd

    Whatsapp Complaint

    Uploaded by

    Ankur Tomar
    117 views4 pages
    The document appears to be a log of customer complaints regarding cellular network issues including date received, location, issue type, and details of contacts made to address problems. It includes over 80 entries with information such as customer ID and name, reported and response dates, location, network and technology type, issue duration and details, site information if relevant, contact person names and numbers, and notes on resolution attempts. The issues involve both 2G, 3G and 4G network access and performance including coverage, voice quality, and data connectivity. Service providers include Vodafone and Idea and efforts to address involve site optimization, equipment upgrades, new sites, and repeaters.

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    The document appears to be a log of customer complaints regarding cellular network issues including date received, location, issue type, and details of contacts made to address problems. It includes over 80 entries with information such as customer ID and name, reported and response dates, location, network and technology type, issue duration and details, site information if relevant, contact person names and numbers, and notes on resolution attempts. The issues involve both 2G, 3G and 4G network access and performance including coverage, voice quality, and data connectivity. Service providers include Vodafone and Idea and efforts to address involve site optimization, equipment upgrades, new sites, and repeaters.

    Copyright:

    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
    Download as xlsx, pdf, or txt
    117 views4 pages

    Whatsapp Complaint

    Uploaded by

    Ankur Tomar
    The document appears to be a log of customer complaints regarding cellular network issues including date received, location, issue type, and details of contacts made to address problems. It includes over 80 entries with information such as customer ID and name, reported and response dates, location, network and technology type, issue duration and details, site information if relevant, contact person names and numbers, and notes on resolution attempts. The issues involve both 2G, 3G and 4G network access and performance including coverage, voice quality, and data connectivity. Service providers include Vodafone and Idea and efforts to address involve site optimization, equipment upgrades, new sites, and repeaters.

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    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
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    S.

    Nomail ReceivedComplain
    Date Date Zone Revert date Area Name

    5 14-Oct-19 1-Oct-19 West 10/1/2019 Jwala Heri

    9 14-Oct-19 2-Oct-19 West 10/3/2019 Nangloi

    21 14-Oct-19 5-Oct-19 West - Karampura

    36 14-Oct-19 12-Oct-19 West - Hari Nagar

    40 21-Oct-19 14-Oct-19 West 10/15/2019 Ashok Nagar

    41 21-Oct-19 14-Oct-19 West 10/15/2019 J J Colony Bindapur

    43 21-Oct-19 15-Oct-19 North 10/16/2019 Mundka

    48 21-Oct-19 19-Oct-19 West - Vishnu Garden

    50 13-Nov-19 21-Oct-19 West Chouhan banghar

    51 13-Nov-19 5-Nov-19 West chand nagar vishnu garden

    52 13-Nov-19 5-Nov-19 West meera bagh


    53 13-Nov-19 5-Nov-19 West kotla vihar phase 2

    59 13-Nov-19 12-Nov-19 West chand nagar

    60 13-Nov-19 12-Nov-19 West kotla vihar phase 2


    61 13-Nov-19 12-Nov-19 West meera bagh

    62 13-Nov-19 12-Nov-19 West Goyla Diary

    63 13-Nov-19 12-Nov-19 West vodafone store janakpuri

    64 13-Nov-19 12-Nov-19 West bengali colony

    74 18-Nov-19 17-Nov-19 West vodafone mini store peeragarhi


    79 20-Nov-19 20-Nov-19 West Nihal vihar
    80 23-Nov-19 23-Nov-19 West Kohat Enclave
    81 23-Nov-19 23-Nov-19 West Peeragarhi
    82 25-Nov-19 25-Nov-19 West Jwala heri
    82 25-Nov-19 25-Nov-19 West Suleman Nagar
    Contact Contact
    Area LAT LONG Site Name/Address
    Issue in Network
    Technology 2G/3G/4G
    Issue aging (time)
    Person Person Brand
    Name Number

    LAT :28.667776 LONG : 77.100190 - Both 4G 7 Days Manjeet Singh9210093500Vodafone/Idea

    LAT :28.30184 LONG :77.072234 - Both 4G 2 Days Riyaz Khan 7011020105Vodafone/Idea

    LAT 77.147791 LONG 28.664821 - Both All - Danis


    9999414498 8076927717
    Vodafone/Idea

    LAT 77.099303 LONG 28.628596 - Both All - Jyoti 9667713335Vodafone/Idea

    LATLONG missing - Both All Yesterday Sonu 9818092017 Vodafone

    LATLONG missing - Both All 12 Days Vikram 9999671188 Idea

    LAT 28.6905 LONG 77.0434 - Vodafone 4G 6 months


    Gupta Mobile Telecom
    8178904700 Vodafone

    LAT 28.6459609 LONG 77.098396 - Vodafone 3G/4G 6 months


    VMS khalsa Comunication
    9953270108 Vodafone

    LAT 28.622456 LONG 77.042365 - Both All 2 months Amir 9811598971 Idea

    LAT 28.6459609 LONG 77.098396 - Vodafone All 6 months


    VMS khalsa Comunication
    9953270108 Vodafone

    LAT 28.622456 LONG 77.042365 - Both All 1 months namita 9899052569 Vodafone
    - - Both All 1 Month anil Girdhar 9896000640 Vodafone

    LAT 28.6459609 LONG 77.098396 - Vodafone All 6 months


    VMS khalsa Comunication
    9953270108 Vodafone

    - - Vodafone All 1 Month anil Girdhar 9896000640 Vodafone


    LAT 28.622456 LONG 77.042365 - Vodafone All 1 Month namita 9899052569 vodafone

    - - Idea All 2 Days - - Idea

    LAT 28.62991 LONG 77.08031 - Vodafone All 3 Days Anamika 9811918621 vodafone

    LAT 28.595634 LONG 77.080015 - Vodafone All 11 months Lata Swaran 9899829444 vodafone

    LAT 28.6736764 LONG 77.0902066 - Both All 2 months Sumit 9999950399Vodafone/Idea


    LAT 28.664558 LONG 77.068523 - Both All 2 year Ravi 8750508126Vodafone/Idea
    LAT 28.696266 LONG 77.141263 Both All 2 months Ajay 8368559623Vodafone/Idea
    LAT 28.6736764LONG 77.0902066 Vodafone 2G 2 months Ashish 9206060662 Vodafone
    LAT 28.664558 LONG 77.068523 Both All 2 months
    Sanjeev Chaitanya
    9718123000Vodafone/Idea
    Issue REMARKS TSE/TSM/SM ASM/ARH Name category

    - TBD Geetika Mishra West Zone case

    - TBD Geetika Mishra West Zone case

    - Jatin Rakesh Taneja West Zone case

    - Anit Rakesh Taneja West Zone case

    - Vacant Rakesh Taneja West Zone case

    - Mohit Chopra Rakesh Taneja West Zone case

    Indoor Outdoor Coverage issue


    Vijay Shankar Shangarsh Sagar West Zone case

    Indoor Outdoor Coverage issue


    Mayank Garg Sourav Goyal West Zone case

    - Pawas Sharma Saurav Goyal West Zone case

    Indoor Outdoor Coverage issue


    Mayank Garg Saurav Goyal West Zone case

    voice and data issue - - West Zone case


    Indoor Outdoor Coverage issueVacant Rakesh Taneja West Zone case

    Indoor Outdoor Coverage issue


    Mayank Garg Saurav Goyal West Zone case

    Indoor Outdoor Coverage issueVacant Rakesh Taneja West Zone case


    voice and data issue - - West Zone case

    showing Emergency in all number


    anoop Rakesh Taneja West Zone case

    3G and 4G Anamika Saurav Goyal West Zone case

    technology sandeep malik Saurav Goyal West Zone case

    issue in network calling & data


    Mayank Garg Saurav Goyal West Zone case
    call drop and data issue chopra Geetika Mishra West Zone case
    call drop and data issue chopra Geetika Mishra West Zone case
    Voice break Mayank Garg Saurav Goyal West Zone case
    call drop and data issue
    Pawas Sharma Saurav Goyal West Zone case
    Final Remark

    Customer facing issue from 22nd sep because nearby serving site has been MCD
    sealed.New site or site revival required for coverage improvement.

    Max. optimization has been done porr outdoor coverage has been improvement.Low
    data speed issue has been found ,High PRB utilization on site MIMO upgradation
    planned on site
    Customer facing issue in data TDD upgradation required at Site R1858,For Idea new
    site required
    Poor coverage issue found repeater will be the possible solution/mail sent already to
    booster team Anti Shankar is in loop.
    No issue found at retailer shop
    As per visit no issue at retailers shop .but location from where complaints are coming
    new site is required
    Issue in voda nearby idea site 6911 integration requited

    3G booster already installed.plz raise request for repeater upgradation to tri band

    Customer location is of east zone

    3G booster already installed.plz raise request for repeater upgradation to tri band

    Lat long mismatch


    Poor coverage issue resolved

    3G booster already installed.plz raise request for repeater upgradation to tri band

    Poor coverage issue resolved


    Lat long mismatch
    No issue at retailer store.Customer is facing issue at 300m.New site has already
    been proposed in network burning cases
    Issue resolved after optimization
    Outdoor has been improved after optimization.Indoor issue G+1 floor of G+4
    clutter.Customer using 3G and 4G.Small cell is the feasible solution
    Voice break issue resolved after optimization
    Issue in voda nearby idea site DW0413 integration requited
    Nearby 3978,4902 site MCD sealed.Site revival required
    Voice break issue resolved after optimization
    Wrong Lat Long given

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