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    Taj Madikeri Resort and Spa Coorg-Chapter-4

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    Rahul Pattar
    This document provides an overview of the operational departments and allied departments at Taj Madikeri Resort and Spa in Coorg. The key operational departments discussed are accommodation (including front office and housekeeping), food and beverage production, and food and beverage service. Allied departments outlined include human resources, learning services, sales and marketing, engineering, purchase and stores, finance, security, and spa and gym.

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    Taj Madikeri Resort and Spa Coorg-Chapter-4

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    Rahul Pattar
    263 views4 pages
    This document provides an overview of the operational departments and allied departments at Taj Madikeri Resort and Spa in Coorg. The key operational departments discussed are accommodation (including front office and housekeeping), food and beverage production, and food and beverage service. Allied departments outlined include human resources, learning services, sales and marketing, engineering, purchase and stores, finance, security, and spa and gym.

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    This document provides an overview of the operational departments and allied departments at Taj Madikeri Resort and Spa in Coorg. The key operational departments discussed are accommodation (including front office and housekeeping), food and beverage production, and food and beverage service. Allied departments outlined include human resources, learning services, sales and marketing, engineering, purchase and stores, finance, security, and spa and gym.

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    © All Rights Reserved
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    Download as docx, pdf, or txt
    263 views4 pages

    Taj Madikeri Resort and Spa Coorg-Chapter-4

    Uploaded by

    Rahul Pattar
    This document provides an overview of the operational departments and allied departments at Taj Madikeri Resort and Spa in Coorg. The key operational departments discussed are accommodation (including front office and housekeeping), food and beverage production, and food and beverage service. Allied departments outlined include human resources, learning services, sales and marketing, engineering, purchase and stores, finance, security, and spa and gym.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 4

    KLE PROJECT CHAPTER 4

    TAJ MADIKERI RESORT AND SPA COORG


    GENERAL
    MANAGER
    OPERATIONAL
    DEPARTMENTS
    ALLIED
    DEPARTMENT
    ACCOMODATION
    FOOD AND
    BEVERAGE
    DEPARTMENT
    HUMAN
    RESOURSE
    HOUSEKEEPING
    FRONT OFFICE
    LEARNING
    SERVICES
    SALES AND
    MARKETING
    ENGINEERIN
    G.
    PURCHASR
    AND
    STORES
    FINANCE
    SECURITY
    SPA AND
    GYM

    OPERATIONAL DEPATMENTS

    ACCOMMODATION: In Taj madikeri resots and spa Accommodation department


    plays a big role. It is one of the profit motive of the hotel. In Taj madikeri resots and spa
    Front Office department and Housekeeping department is classified under accommodation.
    It is highly satisfied department, it is one of the profit motive of luxury collection.

    KLE's Institute of Hotel Management


    Page 48
    TAJ MADIKERI RESORT AND SPA COORG

     Front Office Department: At Taj madikeri resots and spa it has been maintained two
    well-maintained reception, one is Manor reception and other is Tower reception. Manor
    reception is the main reception which is in main entrance of the hotel. Tower reception is
    in towers.

     Housekeeping Department: At housekeeping department has been well maintained


    rooms. There are total 64 rooms. In that 19 are superior charm 19 are deluxe delight and
    19 are premimum cottage 05 are luxury bless villa with 01 presidential nirvana suit

    FOOD AND BEVERAGE DEPARTMENT: At Taj madikeri resots and spa F&B
    department brings a highly profit to the hotel. In Food and Beverage Production and
    Food and Beverage Service is classified under this section.

     Food and Beverage Production: At Taj madikeri resorts and spaHACCP (Hazard
    Analysis Critical Control Point) is well maintained Food wastage is well controlled an
    hygiene is highly maintained. The sensation of flavor perceived in the mouth and throat
    on contract with a substance is well given as promised way from the entire kitchen in Taj
    madikeri reots and spa.

     Food and Beverage Service: At Taj madikeri resots and spa all the restaurants are well
    maintained in a standard way. Hygiene is well maintained as maintained in other
    department. The sensation of lavor perceived in the mouth and throat on contract with a
    substance is well served as promised way from the each restaurant.

    ALLIED DEPARTMENTS
    astitute of Hotel Management
    Page 49
    TAJMADIKERI RESORT AND SPA COORG

    Personnel Manager (Human Resource): He is responsible for the overall personnel in the hotel
    and looks after their very needs. He also supervises all the aspects of the personnel department and
    coordinates with the various department heads for allotting of personnel

    Training Manager (Learning services): He is responsible for training new staff in the
    organization, inducting them and showing the various policies and procedures followed by the
    hotel. He also provides the hotel with vocational trainers in each department by contacting
    various institutions regarding training and is responsible for their actions.

    Sales and Marketing: When it requires the cooperative effort of sales, advertising and public
    relations, people to seek out good business prospects and develop them into good customers, they
    are really sold on the hotel unless they enjoy a quality guest experience. Thus everyone is involved
    in the marketing function and it is not done by the sales person alone. It involves the cooperation
    of a united staff, working at every position in ITC Windsor.

    Engineering and Maintenance: The engineering and maintenance department in Windsor holds
    great importance because it maintains the smooth functioning of every department within Windsor
    by maintaining its building, machinery, equipment etc. It repairs and develops new techniques or
    methods to do work. It is mainly responsible for back of the house activities and preventive
    maintenance of all the items within the hotel:

    Purchase and Stores: This is a non-revenue producing area. This department is responsible for
    all the commodities required for the hotel Thus, it is a non-revenue producing area. It purchases
    the raw materials for the kitchen restaurants, housekeeping etc.

    KLE's Institute of Hotel Management


    Page 50
    TAJ MADIKERI RESORT AND SPA COORG

    The stores are located on the ground floor next to the receiving department. It is also quite close
    to the service lift. The stores are divided into racks, which are further subdivided into small spaces.
    These divisions are based on the way they are packed in the food stores e.g. cans, bottles, packets,
    boxes, tins etc.

    * Accounts and Finance: This department is headed by an accountant and keeps track of all the
    financial transactions taking place with the Windsor Manor. The accounts department makes
    provision for uniform classification of income, expenditure, assets, liabilities and it presents the
    financial results of the operation to the management

    The accounting division is divided into various sub-divisions controlled under one supervisor, the
    unit financial controller. This division is setup in ITC Windsor hotel to keep track of all
    transactions of the hotel.

    Security Department: Security can be defined as the protection against sabotage or espionage. The
    security department in Windsor hotel deals with overall security i.e. maintaining peace and order
    and control of the hotel.

    Spa and Gym: a Sanskrit word called “Kaya Kalp” meaning rejuvenation of body, mind and soul
    recaptures the spiritual and medicinal legacies of India through a majestic land of ancient customs
    and rituals,

    KLE's Institute of Hotel Management


    Page 51

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