Visa Investor Day 2017
Visa Investor Day 2017
Visa Investor Day 2017
***
Note: All brand names and logos are the property of their respective owners, are used for identification purposes only, and do not imply
product endorsement or affiliation with Visa. With the exception of slide titled “Acceptance Penetration Drives PCE Penetration,” PCE is
defined as Purchase PCE (does not include non-financial transactions).
Visa Inc. 2017 Investor Day
Visa Overview
Alfred F. Kelly Jr.
Chief Executive Officer
Agenda
9:35 am Global Merchants Jack Forestell 1:40 pm Investment Proposition Vasant Prabhu
243%
122%
105%
81%
34%
Global Footprint
13M 542M
Europe
9M 917M
North America 10M 908M
3M 322M
44MM Central Europe
Merchant Middle East &
locations 9M 454M Africa
Latin America
3B+
Cards
Source: Visa Operating Certificates CY2016. Merchant locations are provided by Visa’s issuing and acquiring financial institutions; card counts include cards carrying the Visa, Visa Electron, V PAY and Interlink brands as well as PLUS proprietary cards.
Point of Departure | Eco-system evolving | Strong position | Building for the future
Great Brand
Point of Departure | Eco-system evolving | Strong position | Building for the future
Our Focus is growing the market versus battling for share in the
current market
Growth
Pillars
Drive Digital Deepen Partnerships Expand Access
Foundational
Pillars
Transform Champion Leverage
Technology Security World-Class Brand
Develop Best Talent
In Support of Our Overall Strategy
Source: Visa Data, includes Europe, data as of 3/31/2017. Headquarters defined as Foster City, San Francisco, Palo Alto and Mountain View
Develop Best Talent
In Support of Our Overall Strategy
65%
hubs (Bangalore, Palo Alto,
Austin, UK, Manila)
Source: Visa Data, includes Europe, EOM March 2014 to EOM March 2017; Headcount excludes employees in severance, fringe benefits (e.g. long-term disabilities leave) and interns. Digital headcount includes CardinalCommerce.
Observations
Europe
North
America Asia Pacific
Central
Europe
Latin Middle East
America & Africa
Central Europe Middle East & Africa Russia
5% 7%
Market Prototyping
Rollout Visa Innovation
“Co-Developed”
Centers
$17T in cash and check $2T sales, 5X growth rate vs physical $30T+ addressable spend
2X higher Visa share than physical
P2P
G2C
B2C
B2B
Source: Visa analysis of data from Oxford Economics, Nilson Report, Euromonitor, Haver Analytics, UK Card Association, Central Bank of the Russian Federation, Norges Bank, Swiss National Bank, Bank of Thailand, Reserve Bank of Australia, Federal Reserve,
Statistics New Zealand, Saudi Arabian Monetary Agency, Central Bank of Ireland, eMarketer PRO as of June 13, 2017, comScore study (2016), McKinsey & Company (2017), EIU (2017)
1 Converting Cash and Check Remains a Large Opportunity…
Global Cash and Check
USD, Trillions, 2016 Constant Dollars
CAGR
2%
$16.4 $16.6 $17.0
$15.6 $15.9
North America
$3.2T
Asia Pacific
$6.1T
LAC
$1.8T
Source: Visa analysis of data from Oxford Economics, Nilson Report, Euromonitor, Haver Analytics, UK Card Association, Central Bank of the Russian Federation, Norges Bank, Swiss National Bank, Bank of Thailand, Reserve Bank of Australia, Federal Reserve,
Statistics New Zealand, Saudi Arabian Monetary Agency, Central Bank of Ireland
2 Spend is Increasingly Shifting from Physical to Digital
Total Global Retail Spend
CAGR
Digital
9% 15% 20%
2016 2020
Note: Total global retail spend excludes travel and event ticket sales
Source: eMarketer PRO as of June 13, 2017
Visa Benefits Significantly from the Shift to Digital
For every $1 dollar spent…
Physical Digital
15¢ 43¢
…is charged on a Visa card
Note: Both figures exclude China; digital share figure is for desktop expenditure only and also excludes CEMEA
Source: Visa analysis of data from Oxford Economics, Nilson Report, Euromonitor, Haver Analytics, UK Card Association, Central Bank of the Russian Federation, Norges Bank, Swiss National Bank, Bank of Thailand, Reserve Bank of Australia, Federal Reserve,
Statistics New Zealand, Saudi Arabian Monetary Agency, Central Bank of Ireland, comScore study (2016)
3 Significant Visa Opportunity within New Segments
Opportunities Example Partners
P2P • Increasingly shifting to electronic and mobile
payment models
$5T
B2C
• Real-time disbursement of funds, especially
powerful for the “gig economy”
B2B CONNECT
• Multinationals seeking cross-border solutions
Person Government
$8
Global
Opportunity ~$1T ~$13T ~$2T ~$3T
Visa • Single use & central • Invoice-to-pay • Virtual card integration • Enhanced data
Capabilities travel accounts automation for hospital procurement
• Self-registration driven
• Online travel agency • Tokenized, virtual cards • Patient reimbursement via API
payment flows via Visa Direct
• Virtual card integration • Integrated payables
• Enhanced data (data • Medical claim payments (virtual card)
aggregators and folio • Dynamic discounting & with cards
data) supply chain finance
Source: 1) GBTA BTI™ Outlook (2016); 2) Visa CCE estimates; 3) Large and middle market US hospitals only, Bank of America (2015), Mercator (2015), IBISWorld (2009), Deloitte Research (2010), Aite Group (2015); 4) QYR ICT Research Center (2017)
In Summary, Visa Has Enormous Growth Potential
1 2 3
Converting cash and check Spending is rapidly shifting Large opportunity to capture
to Visa cards remains a from physical to digital, spend in additional segments
significant opportunity in and Visa captures more than (P2P, disbursements, B2B)
all parts of the world: $17T in double its share of spend in
annual spending digital commerce
Capturing Our Growth Opportunity
Issuance Acceptance
Strategic Partners
Governments
Source: Visa Operating Certificates CY2016. Merchant locations are provided by Visa’s issuing and acquiring financial institutions; card counts include cards carrying the Visa, Visa Electron, V PAY and Interlink brands as well as PLUS proprietary cards.
Strengthening Partnerships – Issuer Solutions
Improving Business Performance Enabling a Great Buying Experience Enhancing Security
Merchant Measurement
3D Secure 2.0
ACCOUNT
Co-Marketing UPDATER
TRANSACTION
ADVISOR
Visa Transaction Advisor
Strengthening Partnerships – Strategic Partners
Platform Providers Commerce Enablers Internet of Things
Dominican
Engagement Evolution
Building
Capabilities Focus on payment digitization (BharatQR, cashless
India city), education, and capacity building
and Standards
3
44
2 30
1 20
10
Expand Issuance
+ Expand Acceptance
3B+
cards
~30B
ways to pay
44M
merchant locations
~400M
ways to be paid
• Established
connections –
Technology financial institutions,
Disruptors merchants
We Are Proactively Addressing a Number of Emerging Threats
Partners
VisaNet
Strategic APIs
Product Payments Core Risk Value-Add Insights Ecosystem
Packages Enabled Offerings Mgmnt. Services
Visa Confidential
The Token API Powers the Digital Future
Visa Token Service
Network Hub Push Provisioning API
Enables Issuers
Value-Add to Push Token Credentials to Participating Token Requestors
Services
Via a Single Visa Integration
Visa Token Service
Network Hub
Provisioning
Contactless Cross-Border
Traditional “pull”
funds from card
New “push”
funds to card
Accelerating Next Gen
Digitizing the POS New Payment Flows eCommerce Commerce
Token #1
Issuer wallet
Token #2
Token #3
Token #4
Token #5
Digitizing the POS in Developed Markets
ID & Verification
Tokenization
Biometrics
Card Link
Tap
Digitizing the POS in Emerging Markets
# Visa Debit & Prepaid Cards Source: Visa Direct market sizing for real-time payments, McKinsey, June 2017; Visa Inc. Cards by Country - Quarter Ended September 2016; Visa Direct
OCT coverage statistics, March 2017; Visa Direct projected coverage analysis June 2017.
Actual fund availability varies by financial institution and region. Visa requires U.S. issuers to make funds available to its cardholders within a maximum of
30 minutes of approving the transaction.
Visa Confidential
Visa Direct Opens New Market Opportunities
Many Use Cases Can Benefit From Real-Time Digital Payments Innovation
Healthcare Property + Sharing economy Online marketplaces Lotteries + gaming Life insurance
casualty
Financial Merchant payouts Government Student finance Alternative lending Contract staffing
institution
Source: Aite, Business to Consumer Disbursements, 2015; Funds Disbursement Market Analysis, Visa internal data, January 2017
New Payment Flow Use Case: Lyft Express Pay
Keep Real-Time Payment Features Simple and Accessible
Visa Direct
Note: Actual fund availability varies by financial institution; Visa requires U.S. issuers to make funds available to its cardholders within a maximum of 30 minutes of approving the transaction. Source. www.lyft.com
New Payment Flow Use Case: Square Instant Deposits
Improved Value Proposition and a New Revenue Stream
Visa Direct
Note: Actual fund availability varies by financial institution; Visa requires U.S. issuers to make funds available to its cardholders within a maximum of 30 minutes of approving the transaction. Source. www.square.com
New Payment Flow Use Case: Allstate Quick Card Pay
Gives Customers Peace of Mind With Immediate Insurance Claim Payments
Visa Direct
Note: Actual fund availability varies by financial institution; Visa requires U.S. issuers to make funds available to its cardholders within a maximum of 30 minutes of approving the transaction. Source. www.Allstate.com
Visa Direct Enables Incremental Bank Card Payments
Volume to Financial Institutions Visa Direct
Instant Deposits
2016 2017
LIVE Q1 Q2 Q3 Q4
Visa Checkout Platform for Digital Payments
Product Visa Checkout
Usage Acceptance
Active engagement gives Push towards ubiquitous
cardholders platform acceptance
benefits
1 Visa
By the Numbers
internal data as of June 2017
3 Based
on internal Visa product data for a six
month period from Dec 2016 – May 2017; and Markets1 Enrollments1 Merchants2 Addressable Volume2 Conversion Rate3
Adobe 2016 Mobile Retail Report.
PayPal Partnership to Promote Visa
Extends Consumer Choice and Drives Top of Wallet
2016 2017
2016
PayPal Visa Issuer Data Visa ACH Visa
Card Art
Marketing Toolkits Quality Direct Migration Checkout
Merchants and Consumers Are Waiting to See…
Karen Webster
Founder of PYMNTS.com and one of the world’s leading experts on
the emerging payments and commerce categories
Evolve Visa Checkout Into the Digital Visa Mark
Turning Visa Checkout Into an Open “Digital POS Terminal”
Visa Checkout
3DS 2.0
Token
EMV
Secure Remote
Acceptance
Standard
Push Provision Tokens to Token Requestors
Allow Consumers to Send Credentials to Multiple Token Requestors
With One Issuer Integration Point
Visa Token Service
Network Hub Provisioning
Card Controls
Token Lifecycle Management
Illustrative
Share and Manage Token Access
Give Consumers the Ability to Share and Manage Access to Their Accounts
Visa Token Service
Network Hub Provisioning
Card Controls
Token Lifecycle Management
Illustrative
An Explosion of Connected Possibility
IoT Vision and Approach
Near-Term Vision Approach – IoT Execution Pillars
Template
Templatize processes/
programs to enhance
+ streamline execution
for issuers
Visa Ready’s TSP Program Allows Us to Scale Tokens
Token Service Provider
Visa Token
Service
Visa Ready Program
TSP
IoT
Mobile Point of Merchant QR Token Service
Sale (mPOS) Solutions Biometrics Provider
Visa’s Everywhere Initiative
Visa Innovation Center Network
Key Takeaways
Global Merchants
Jack Forestell
Global Head of Merchant and Acquirer Solutions
Key Takeaways
Supported by our sales and solutions teams serving clients in 200+ countries2
Beyond acceptance, our merchant product teams are developing new commerce
solutions, e.g.:
• Digital commerce solutions
• Security solutions
• Marketing and loyalty solutions
Sources: 1Visa Operating Certificates CY2016. Merchant locations are provided by Visa’s issuing and acquiring financial institutions. 2 200+ countries and territories.
Capturing Our Growth Opportunity
of PCE Portugal
40% UAE
Brazil Turkey
South Africa Chile Israel
30% Taiwan
Saudi Arabia Austria
Thailand Malaysia Russia
20% Colombia
Germany
Argentina
Czech Rep.
Poland Japan
Philippines Mexico
Indonesia
10% Vietnam Ukraine
Romania
India
Egypt
0%
0 500 1000 1500 2000 2500 3000 3500 4000
Device distribution/
Cost reduction vs.
consumer access
dedicated hardware1
enablement2
Dedicated point of sale
(POS) terminal Days to weeks
Sources: 1. Cost reduction estimates represent the cost of the mPOS enabling device. Average sales Price POS: Technavio Global POS Terminals Market Report, 2016. Average sales price mPOS: Juniper Worldwide mpOS Markets Report, June 2016, Excel
companion. 2. Agreement Express: Merchant acquirer’s onboarding guide and case study with Global Payments, Jan 2017
Emerging and Developing Markets Acceptance Growth
• Fragmented segments
• Large ticket and small ticket
• Digital platforms
Developed Markets: Fragmented, Large Ticket Segment
Example: Rent
Sources:
1 https://stats.oecd.org; Global total based on 2016 actual rentals for housing estimate for OECD countries converted to USD; Notable exclusions include China, India, Brazil and Russia.
2 US 2015 Renter Preference Study by the National Multifamily Housing Council
3 Entrata data
Developed Markets: Fragmented, Small Ticket Segment
Example: Parking
Source: 1 Frost and Sullivan estimate, 2015 2 As reported by partners. May include meters, kiosks and other parking payment devices and interfaces
Developed Markets: Fragmented Segment
Example: Charity
Source: 1 Based on estimated charitable donations in select countries including USA, UK, Australia, Russia, Switzerland, China sourced from nptrust.com, philanthropy.org, Charities Aid Foundation
Developed Markets: Digital Platforms
Example: Dining
Source: 1 VisaNet Data Calendar Years 2012 & 2016. Visa Sales Volume acquired in the United States ECI compared to F2F MCC 5814 (Fast Food Restaurants).
Contactless
Source: 1VisaNet 2015-2016 Increased volume per active card for Australia cards without payWave -4% and with payWave +10% growth post activation window. Singapore (+2% and +18% respectively) 2Drives penetration in low ticket transactions. Reserve
Bank of Australia, Research Discussion Paper, The Changing Way We Pay: Trends in Consumer Payments, 2014. Research by Reserve Bank of Australia shows contactless is a driver of increasing card penetration in low-transaction-value segments 3VisaNet,
Domestic Face-to-face transactions only, 2014 = Jul – Sep 2014, 2017 = May 2017. 4 2014 and 2017 Paywave penetration with collection-only reported transactions included.
Connectivity
44M
merchant locations
~400M
ways to be paid
Sources: 1 out of top 250 merchants as measured by VisaNet PV for CY2016. Visa solutions define groups of potential targets with protections in place for privacy
Visa Checkout
200X
68B 260+
Visa & Typical Correlation Tests
CyberSource Merchant
Transactions
Data
Time to authenticate a
cardholder from 10-15 to
about 1-2 seconds
Enjoy rewards!
North America
Oliver Jenkyn
Group Executive, North America
Key takeaways
• Strong, established market position
Source: VisaNet data Calendar Year 2016; Nilson Report #1006, #1103, #1104, #1105, #1106, #1107, #1109; Euromonitor Merchant Segment Study May 2017, 11th Edition; Oxford Economics Calendar Year 2016; Visa analysis
North America
10,400+ Financial Institutions
9MM+ Merchant Locations
$3T+ Payments Volume
$3.2T+ Cash/Check Opportunity
900MM Cards
Visa Payments Volume Visa Processed Transactions
45% 62%
Source: Visa Operating Certificates CY2016. Merchant locations are provided by Visa’s issuing and acquiring financial institutions; card counts include cards carrying the Visa, Visa Electron, V PAY and Interlink brands as well as PLUS proprietary cards.
Oxford Economics Calendar Year 2016; Euromonitor Calendar Year 2016; Nilson Report #1006, #1103, #1109; Visa analysis;
Payments Affluent vs. Core
Trends
Affluent vs. Core Affluent led credit growth coming out of the recession, but core has
bounced back, creating balanced growth across those segments
Gray is the New Black
Millennials
U.S. credit growth by segment
U.S. Credit
7%
4%
50-59 13%
<50 41%
Navigating through
Change
62% 61%
47%
U.S. Credit 9%
Source: VisaNet data Calendar Years 2014-2016, normalized for Visa-specific factors
Payments Navigating Through Change
Trends
Affluent vs. Core
10 years ago Today
Gray is the New Black
Millennials
Did not exist Top 10 by PV
U.S. Credit
Navigating through
Change
Visa x-9010
Acquiring
Deep Partnerships: FIs
Consumer debit scorecard
Core
Digital & Products
Marketing
Innovation
Debit
Physical
+25% eCom
Fraud
& Risk
Core
Products
Consulting
Loyalty
& Offers
Acquiring
Fraud
& Risk
Core
Products
Consulting
Loyalty
& Offers
Acquiring
Consulting
Loyalty
& Offers
Acquiring
$5.0B
Fraud Benchmarking Issuer A Est.
& Risk
PV Growth
Core $0.5B
For full yr.
Products
Benchmarking
Macroeconomics Spend insights
Consulting Consumer credit* spending
Advisory Loyalty (YoY growth, by annual US$ HH income)
Credit
Accelerator
8% Total
4% $100–150k
$150k+
Consulting 0%
2011 2012 2013 2014 2015 2016
Fraud
& Risk
Core
Products How much lift are we getting
Analytics
from marketing campaign?
Consulting
Monthly spend
Quick Loyalty
Chip & Offers Targeted
Acquiring
customers
Tokens
Account
Updater Control
CyberSource
Acquiring
-3 -2 -1 Campaign +1 +2 +3
Months Months Month Month Months Months
Spend insights
Analytics Cardinal
Commerce
Source: Visa Merchant Product; examples shown are illustrative
Deep Partnerships: FIs
Fraud
& Risk
Core
Products
Consulting Visa
Loyalty
Commerce
Network
& Offers
Acquiring Visa Offers
Platform
Rewards
Redemption
Loyalty
& Offers
Source: Visa Loyalty & Offers, product designs shown are illustrative
Deep Partnerships: FIs
Marketing Apple Pay Digital &
FIFA
NFL
Android Pay
APIs
Innovation
NHL
TIFF Contactless
Visa Checkout
Olympics Innovation
Centers
Fraud & Travel Tag Co-marketing
Visa
Developer Visa Direct
Risk 3DS 2.0 Tokens
Co-creation
Debit
Acquiring
Deep Partnerships: Merchants
Marketing Apple Pay Digital &
FIFA
NFL
Android Pay
APIs
Innovation
NHL
TIFF Olympics Contactless
Visa
Co-marketing Checkout Innovation
Centers
Fraud & Visa
Transaction Visa Advertising Developer Visa Direct
Risk Advisor Solutions Co-creation
Auth Rate
3DS 2.0
Tokens Improvement
Fraud Insights Visa
CyberSource Account Merchant
Updater scorecards Acceptance
Decision Manager
EMV & Operations
Benchmarking Quick Chip
Macroeconomics STIP
Advisory Future of Product Visa Commerce
Point-of-Sale Design Network
Analytics Visa Offers
Spend Insights Platform
Consulting Omnichannel Rewards
New Customer
Acquisition
Redemption Loyalty &
Unique Marketing
Offers
Assets Support
Co-Brand
Deep Partnerships: U.S. Debit
U.S. Debit continues to evolve; Diverse market across continuum
from relatively stable to very dynamic segments
Source: comScore data June 2017; Oxford Economics Calendar Year 2016; Euromonitor data Calendar Year 2016; VisaNet data Calendar Year 2015 and 2016; Visa analysis
Digital Leadership: Visa’s Approach
APIs
Modular services that clients can
plug into their apps or products
Co-creation
Immersive collaboration experience to
jointly develop new products with clients
Digital Leadership: Visa’s Approach
APIs
Modular services that clients can
plug into their apps or products
DEACTIVATE KEEP CARD ACTIVE
Co-creation
Immersive collaboration experience
to jointly develop new products with
clients Preliminary design for demonstration purposes
Digital Leadership: Visa’s Approach
APIs
Modular services that clients can
plug into their apps or products
Co-creation
Immersive collaboration experience
to jointly develop new products with
clients
Expand Access
Cash / Check PCE Emerging Segments
Traditional Funds
Rent
Acceptance Person 2 Disbursements
$2T+ $300B+ Person
Long
$1T+ $9T+
Term Care
Charitable
Unattended $200B+ Giving
Retail Debt
$100B+ $75B+ Repayment
Parking Education
$20B+ $130B+ $1T+
Source: Aite Group, Government Accountability Office, Bureau of Labor Statistics, Morgan Stanley, eMarketer, Statistica, Oxford Economics, FDIC, PYMNTS.com, Caregiver.org; Visa analysis; estimates represent total addressable opportunity
Expand Access
Cash / Check PCE Emerging Segments
Financial
Institutions
Expand Access
P2P
Verification code
Verification sentsent
code to user’s
to user’s User entering their debit card
ing the the
pleting account
account phone to verify the the
user’s User entering their debit card Setup complete.
Setup User
complete. cancan
User start
start
phone to verify user’s details
details sending andand
sending receiving money
receiving money
phone
phonenumber
number
Expand Access
Resident Portal
Rent
9010
Source: VisaNet data Calendar Year 2016; Nilson Report #1006, #1103, #1104, #1105, #1106, #1107, #1109; Euromonitor Merchant Segment Study May 2017, 11th Edition; Oxford Economics Calendar Year 2016; Visa analysis
Visa Inc. 2017 Investor Day
Asia Pacific
Chris Clark
Group Executive, Asia Pacific
There are more people
living inside this circle
than outside of it.
Source: Visa Operating Certificates CY2016. Merchant locations are provided by Visa’s issuing and acquiring financial institutions; card counts include cards carrying the Visa, Visa Electron, V PAY and Interlink brands as well as PLUS proprietary cards.
Demographics and Economic Momentum Create
Environment for Growth
Per Capita
GDP Growth Population Growth Income Growth
(‘12-’16) (‘12-’16) (‘12-’16)
India 9%
6% CAGR CAGR China 8%
5%
(12-16) (12-16) Vietnam 7%
Asia Asia 5%
4.5%
Singapore
Source: Oxford Economics (2016) for GDP, Population, Income per capita. Asia Pacific aggregate figures include only for countries where Visa Asia Pacific operates.
$6.1T Cash Opportunity Underpins Growth
$1.1T $11T
86%
$1.0T
• Support mobile payments • Expand acceptance reach • Develop new, and deepen
growth across developing markets existing, bank and merchant
partnerships
• Ensure online transaction • Deepen acceptance in new
security through Visa risk segments in developed • Build partnerships with new
assets markets ecosystem entrants
• Grow eCommerce solutions • Reach new users with QR • Co-create innovative payment
in key markets and contactless and commerce solutions
Powerful Client Roster Provides Strong Foundation
Australia Japan China Merchants
Significant PV with 3 Significant PV with 5 Significant PV with 6 of Strategic partnerships
of 5 top issuers of top 5 issuers 7 top issuers* with key merchants
Credit Saison
Rakuten Card
* China is a developed market for CUP/Alt Payments etc. but Visa acceptance is still low making acceptance growth a key priority
Leverage Digital Assets
Push Consumer
Risk Assets Tokenization Contactless Payments Enrollments
Source: Risk Assets: VisaNet May, FY17; Tokenization: May, FY17; Contactless: VisaNet CY16Q4; Push Payments: Internal Report annualized based on Q2 FY17; Visa Checkout: Internal Report February 2017
India – Impact of Demonetization
• 86% of currency demonetized • Drive usage through consumer and • Growth driven by non-
• Cash shortage drove digital merchant incentives discretionary, everyday, low ticket
payments growth • Pushed deployment of 1M spend
incremental POS terminals
Source: POS transaction, Acceptance Point growth: Reserve Bank of India, monthly data, Mar’17 vs. Jul-Oct’16 average; Demonitization percentage: Reserve Bank of India; Growth in everyday spend: VisaNet March’17 vs. Pre-demonetization 12 week average.
*Acceptance Point: POS Terminal or a QR Acceptance Location
Capturing the Opportunity in India
200MM
Incremental Card Issuance 10MM (4X) 25%
Acceptance points Contactless and QR
2X transactions
Transaction Growth
• $1T cash displacement opportunity • Expand traditional and digital • Investment in QR, tokenization,
remains • Focus on underpenetrated Visa payWave, Visa Checkout
• Investment in debit marketing and categories • Support government digital
activation • Scale acceptance through FinTech payments push, cashless cities
partnerships
Source: India targets over the next 3-5 years; Cash displacement opportunity data: Visa estimates based on Oxford Economics and Euromonitor.
Capturing the Opportunity in Japan
The Debit Opportunity Focus on Processing to Government Partnership
Deepen Value Creation Key to Digital &
Cards (M) PV ($B) % Processed Contactless
6X 3X
5X
32%
4
4 17%
• $1.5T cash displacement opportunity • Deepen value creation for clients by • Interoperable contactless key
• Targeting 27 new debit issuers rolling out value added services e.g. focus for Tokyo 2020 and Visa’s
(currently 17) risk solutions, tokenization, etc. digital strategy
Source: Debit Cards, PV: FY16 Operating Certificates, Japan targets over the next 3-5 years; Processing Penetration, VisaNet; PCE Data: Visa estimates based on Oxford Economics and Euromonitor
Capturing the Opportunity in South East Asia
Sizable Fast-Growth Markets Focus on Digital to Capture Opportunity
8%
10%
PCE $T & ’13-’16 CAGR $1.3T
2%
8%
10% 8%
13% 4%
SEA
Digital issuance and acceptance
key to future growth
Cards ACH Cash
• Fastest growing AP region with $1T cash • Scaling deployment of digital solutions
displacement opportunity (76% of PCE) • Acceptance Development Programs
• Visa has leading share in 6 out of the 7 markets
Source: SEA PCE and 13-16 growth: Visa estimates based on Oxford Economics, Euromonitor, Bank of Thailand
Capturing the Opportunity in Australia
Advanced Market With Deepening Processing Contactless Leader
Significant Opportunity Penetration
% of face-to-face transactions
• $100B cash displacement • Deep partnerships to drive VisaNet • Continue roll-out of contactless
opportunity remains processing growth payments
• Enables advanced value-added • Lays platform for Future of
solutions to partners (e.g. risk and Payments and digital collaboration
loyalty solutions) with partners
Source: 1PayWave penetration with collection-only reported transactions included.
PCE & Cash penetration: Visa Estimates from Oxford Economics, Euromonitor; Processing penetration: VisaNet and OpCerts Q2, FY17, Australia 3-5 year target, Contactless penetration: VisaNet
Capturing the Opportunity in China… Long-Term
Europe
Bill Sheedy
CEO, Europe
Key Takeaways
• Acquisition integration on track
• Accelerate roll-out of innovation platforms and • Accelerated launch of Visa Checkout and
solutions including Visa Developer Platform, Token Service
Checkout, and Token Service
• Opened London innovation center and
• Leverage strategic partnerships launched Visa Developer Platform
• Enhance product suite with value added • Leveraging global partnerships like PayPal
services such as TrialPay, Cardinal Commerce, and Uber
and CyberSource
• Initiated fresh product roadmap across
Europe
Deepen Client Relationships and Secure Volumes
Our Thesis Status
• Deliver a seamless experience for global clients • Migrating to longer-term contracts with
performance triggers
• Facilitate client growth via innovative products,
services and competitive mindset • Unified global client service
Transform from Association
Our Thesis Status
24% 22%
Source: Visa Operating Certificates CY2016. Merchant locations are provided by Visa’s issuing and acquiring financial institutions; card counts include cards carrying the Visa, Visa Electron, V PAY and Interlink brands as well as PLUS proprietary cards.
$3.5T Cash Opportunity Underpins Growth
Norway
• Strengthening cross-border flows from single
$0.2T
economic union
9%
$0.02T • New payment models driven by technology
UK and regulation
$1.4T • Broad diversity in economies, payments
Germany
27% France maturity, and domestic landscape
$0.4T
$1.1T
$1.6T Europe
40%
26%
$0.3T
$0.6T $8.6T
Italy 41%
$0.9T $3.5T
62%
$0.6T Total PCE
Fee caps on credit and debit interchange; separation of scheme & processing
Interchange Fee
regulation Our response: maintain active dialogue with regulators and implement compliant,
commercially-focused structure
69%
Non-eComm
Source: VisaNet (2015, 2017) for Contactless penetration and Transit transactions; RBR (2016 Report) for Contactless terminals; Visa Operating Certificate (2016) for Cards
Engaging with Merchants and Domestic Networks
to Drive Processing Growth
European Processing Visa Processing
• Room for growth: despite being • Market leader: our large client base will
Europe’s largest payment brand, Visa look to Visa for support
processes less than 15% of the 180B • Geographic expansion: opportunity
interbank transactions to expand beyond our four key markets
• Fragmented market: top 10 players via investment, partnership and
represent less than 60% of card acquisition
payments • Expand beyond core network
services: CyberSource, APIs, token, etc.
• Consolidation trend: clients and
networks require scale and greater
functionality
Source: VisaNet (ERIC & GMBS, 2016) for Visa Processing, Key Markets; European Payment Report - HSBC Global Research (Sept 2015) for Interbank Transactions, Top 10 Players
Capturing the Opportunity in the UK
103M $2.7T
1 Unparalleled bank relationships
PV opportunity across P2P, G2C, B2C and B2B
65M
2 Strong consumer brand
• Card well-positioned to capture growth
3 Established VisaNet platform
• Regulatory enablers
• Visa Direct
Visa Cards Total − Open Banking
Population • Open Checkout
− PSD2
• Cybersecurity
− Faster Funds mandate
• VisaNet integration a key
enabler
Source: Visa Operating Certificate (2016) for Cards; Office for National Statistics (2017) for Population; McKinsey Global Payments Map – UK Country Level (2015) for Opportunity
Capturing Germany’s Growth Potential
Source: Euromonitor & The Nilson Report (2016) for Cash and Check; Retail Banking Research (2016 report) for Terminals; Visa Operating Certificate (2016) for PV & Contactless penetration
Poland: Drive to a Cashless Economy
Government-led
cashless drive Opportunity Path to Accelerate
“Our goal is to digitize the A leading contactless market Visa/bank Market Development
economy and society to • 70% of Visa transactions and 90% of Fund
deliver a paperless, cashless terminals
Poland. Our vision is … an $170MM investment to:
Rapidly growing card
entirely digital, cashless
penetration (since 2009) • Double acceptance over the next 4
society”
• 250% increase in acceptance years
Deputy Minister for Development, • PCE penetration nearly doubled
Tadeusz Kościński – June 2017 • Introduce loyalty solutions and Visa
• 400% growth in card transactions Token Service
Driving value from Visa network
• Expand preference and cross-border
Objective: From 20% to 80% • 80% PV transactions Visa-processed volumes via trusted brand campaigns
cashless payment penetration
in a few years
Source: Oxford Economics (2009, 2016) & Haver Analytics (2016) for Penetration of PCE; VisaNet (ERIC, 2016) & Visa Business & Economic Insights (2016) for Contactless transactions, Visa Processed transactions & Terminals; National Bank of Poland (2009,
2016) for card acceptance, Visa Operating Certificate (2016) for Card transactions
Key Takeaways
• Acquisition integration on track
Technology at Visa
Rajat Taneja
EVP, Technology and Operations
Key Takeaways
• Technology is a vital pillar of Visa’s
business
• The Visa network is engineered to
provide unmatched reliability, security,
and scale
• We are transforming our technology
infrastructure to drive the future of
payments
• We employ best-in-class cyber defense
tools to protect the Visa network and
the broader ecosystem
• Our Technology furthers our innovation
and product agenda
Visa Pillars
Visa Brand
Operating Technology
Regulations
Visa’s Technology
Network
Processing
Data
Platform Digital
and Solutions
Products
Technology SOFTWARE
Merchant Issuer
and Acquirer Processing
Processing
Hardware
100B+
Storage
Mainframes
Processed
Transactions
Arrays
160
Currencies
200+
Countries and
Open territories
Systems Network
Source: Visa operational performance data for CY 2016 including Europe in all periods
Data Centers
Internet Exchange
Internet Exchange
Financial Merchants
Institutions Partners
Open Access
Visa Developer Portal
Standards-Based, Rest APIs, Interoperable, Adaptive, Software Development Kits
Visa Checkout Transaction Controls mVisa Card-Linked Offers Digital Commerce App
Digital Products
ATM Locator
Visa Direct Mobile Location Visa Transaction Alerts Visa Commerce Network
Confirmation
VisaNet
Egypt
Cambodia
Indonesia
Payment Security
Detection
Vulnerability
and
Management
External Response
Threat Data
Security
Intelligence
Risk Malware
Intelligence Prevention
Identity and
Access
Management
Intelligence-Driven Security Architecture
Moving from Reactive to Proactive
Threat Detection
Rules 6B
events/day
68% 16%
Brand A
10%
Brand B
69% 18%
Non-Affluent**
6%
Non-Affluent** Non-Affluent**
69% 17%
Millennials**
8%
Millennials** Millennials**
U.S. Credit/Debit Cardholders are aged 18+ and own a credit/charge card and/or debit card. **Affluent have household income of $100,000 or more. Millennials are defined as aged 18-34. Question: Which of these brands of payment card (credit/charge/debit)
do you most prefer? Please select one answer. Sources: Simmons National Consumer Study, Summer 2016, (Nationally representative sample of 800 re-contacts projected to a sample of 25,343 U.S. adult credit and/or debit cardholders aged 18+); Simmons
Proprietary Research Study, Summer 2016.
…and Globally
9.4x Multiple of Visa’s lead over next largest global payment network
7.1x in consumer brand preference
5.4x
5.2x
4.7x
4.0x
3.8x 3.7x
3.3x
2.8x 2.8x
2.5x 2.4x 2.3x
2.0x
1.7x 1.6x 1.6x 1.5x 1.5x
1.2x 1.2x 1.2x 1.1x 1.1x
Taiwan
Dom. Rep.
South Korea
Peru
New Zealand
Canada
Panama
China
UK
Costa Rica
Hong Kong
Russia
Mexico
Colombia
Argentina
Chile
Greece
Singapore
France
India
Australia
Japan
Brazil
Puerto Rico
UAE
Source (all countries except UK, France, Greece): Brand Vitality Assessment (BVA) is an on-going quantitative survey commissioned by Visa and conducted by an independent research firm, FactWorks GmbH, among consumers age 18-70 (18-54 in China, Singapore, Hong Kong, Taiwan, South Korea) who have
ever used any payment brand. Data collected in 2016. Sample size varies by country, with a minimum of 600 and a maximum of less than 4,000. The most preferred brand is defined as the brand that has received a score of 5, or a lower score that is higher than for any other brand. Source (UK, France, Greece):
Brand Health Check is a quantitative survey commissioned by Visa Europe and conducted by an independent research firm, Millward Brown, among consumers age 18-64 who have a bank account. Data collected in 2016. Sample size is 400 per country. Question (all countries except UK, France Greece): Please
indicate the extent to which you have a preference for each of these brands: 1. A brand I would never consider 2. A brand I would only consider if I had no choice 3. A brand I would consider 4. One of my favorite brands 5. I prefer this above all others [5 is exclusive and can only be chosen for one brand].
Question (UK, France, Greece): How likely are you to consider choosing each of these brands when you pay for something in person? By this we mean when you are physically in a shop, or any transaction that is not made using the internet: 1. It would be my first choice 2. I would seriously consider it 3. I might
consider it 4. I would not consider it. If only one brand chosen as “It would be my first choice” otherwise ask: Which one of your first choices, if any, are you most likely to choose?
Brand Preference Links to Higher Share of Wallet
Multiple of spend when Visa is most preferred
12X 6X
7X 7X
6X 6X
5X 5X
4X 4X
Footnote: Share of Wallet is defined as the average percentage that consumers reported spending on Visa when thinking about how much money they spent in the last month on the purchase of goods, services and regular monthly expenditures (excluding rent
or mortgage payments). Source: Brand Vitality Assessment Survey (BVA) is an on-going quantitative survey commissioned by Visa and conducted by an independent research firm, FactWorks GmbH, among consumers age 18-70 (China 18-54) who have ever
used any payment brand. Data shown is for 2016 calendar year. Question: Thinking about last month, approximately how much money did you spend on purchase of goods, services and regular monthly expenditures (excluding rent or mortgage payments)?
Question: Thinking about the amount you entered above, what percentage did you spend using each of the following? Please provide your best estimate. Chart is not to scale. Does not include European region.
Visa’s Brand Drives Value for Merchants
When Visa Signage is on U.S. Merchant Door, Consumers Are…
Source: 2016 Value of Visa Research, U.S., is a quantitative survey commissioned by Visa and conducted by an independent research firm, Ipsos LLC. The study was conducted in the United States in November, 2016. Note: Lift is relative to absence of signage.
Clients View the Visa Brand as a Differentiator
% Reporting Visa Brand Stronger Than Competition
Financial
79%
Institutions
79%
Merchants 76%
Source: FY17 Visa Client Engagement Study. Q: How would you rate Visa compared to alternative network partners in [Strength of brand to cardholders]? 1 Much worse – 5 Much better. Note: figures above are sum of “4-Somewhat better” and “5-much better.”
Sample: 1,070 FIs and 324 merchants.
Harness the Brand to Drive Outcomes – For Visa and For Clients
Sponsorships Now Amplify Client Messages: Rio Olympics
Past Olympics Rio 2016
Bradesco Wearable Samsung Pay Uber RioPool
>50%
55%
30%
30%
2013 2017
Source: Visa financial results FY13. Visa financial predictions FY17. Note: Traditional media includes TV, radio, print, out-of-home signage. Digital media includes online/internet, search and social.
Our Brand Extends as Point of Sale Evolves…
In Home On the Go
North America
$3.2T
Asia Pacific
$6.1T
LAC
$1.8T
Source: Visa analysis of data from Oxford Economics, The Nilson Report, Euromonitor, Haver Analytics, UK Card Association, the Central Bank of the Russian Federation, The Norges Bank, The Swiss National Bank, The Bank of Thailand, Reserve Bank of Australia,
Federal Reserve, Statistics New Zealand, Saudi Arabian Monetary Agency and the Central Bank of Ireland
Growth is Approaching an Inflection Point,
One of Four over Visa’s 60 Year History
Inflection Points
Opening the The Platform eCommerce goes Visa is Everywhere
Network as a Service mainstream You Want to Be
3B+
cards
~30B
ways to pay
44M
merchant locations
~400M
ways to be paid
Source: Visa Operating Certificates CY2016. Merchant locations are provided by Visa’s issuing and acquiring financial institutions; card counts include cards carrying the Visa, Visa Electron, V PAY and Interlink brands as well as PLUS proprietary cards.
Significant Opportunity to Accelerate Payments Volume
and Transaction Growth
1 2 3
Conversion Shift to Digital Expanding to
of Cash Commerce New Segments
$17T in cash and check $2T sales, 5X growth rate vs physical $30T+ addressable spend
2X higher Visa share than physical
P2P
G2C
B2C
B2B
Source: Visa analysis of data from Oxford Economics, The Nilson Report, Euromonitor, Haver Analytics, UK Card Association, the Central Bank of the Russian Federation, The Norges Bank, The Swiss National Bank, The Bank of Thailand, Reserve Bank of Australia,
Federal Reserve, Statistics New Zealand, Saudi Arabian Monetary Agency, the Central Bank of Ireland, eMarketer (2017), comScore (2016), McKinsey & Company (2017), EIU (2017)
Visa’s Core Assets
Strategic Partners
Governments
Note: For a reconciliation of our GAAP to Non-GAAP financial metrics, please refer to our annual reports on form 10K.
Capturing the Growth Opportunity
Growth
Pillars
Drive Digital Deepen Partnerships Expand Access
Foundational
Pillars
Transform Champion Leverage
Technology Security World-Class Brand
Deepen Client Partnerships: Banks
Fraud
& Risk
Core
Products
Consulting STIP
Loyalty
& Offers
Acquiring
Deepen Client Partnerships: Merchant
Fraud
& Risk
Acceptance
& Operations
Consulting
Loyalty
& Offers
Co-Brand
Drive Digital
Tapping into Creating Next
Digitizing Accelerating
New Use Cases New Payment
eCommerce
Generation
Physical POS Flows Experiences
Partners
VisaNet
Strategic APIs
Product Payments Core Risk Value-Add Insights Ecosystem
Packages Enabled Offerings Mgmnt. Services
Expand Issuance
+ Expand Acceptance
Source: Visa Business and Economic Insights analysis of data from Oxford Economics, The Nilson Report, Euromonitor, Haver Analytics, UK Card Association, the Central Bank of the Russian Federation, The Norges Bank, The Swiss National Bank, The Bank of
Thailand, Reserve Bank of Australia, Federal Reserve, Statistics New Zealand, and Saudi Arabian Monetary Agency; Primary: Euromonitor Passport Database, Secondary: Timetric, Lafferty and RBR-EFTPOS; World Bank – World Development Indicators (CY2015)
Managing the Challenges
National Payment
Faster Payments Technology Disruptors
Schemes
• Compete aggressively with new • Expand real-time Visa Direct • Develop deep commercial
products & innovation product capabilities around the partnerships that support and
• Continue driving preference among world globally expand the four-party model
issuers, merchants, and consumers • Partner with key global platforms • Make Visa the commerce platform of
to embed Visa Direct as preferred choice for any and all developers
• Use scale advantages to fund local
payment method
investments in brand, acceptance, • Compete vigorously where needed
and new features
Visa Advantages
• World-Class Brand • Proven Real Time Network (VisaNet) • Established Connection
• Global Acceptance • Push Payment Capabilities (Banks/Merchants)
• Superior Products (Visa Direct) • Open Access to VisaNet and Visa
• Digital and Innovation • Established Operating Regulations Services via API (Visa Developer
• Scale • Trusted Brand Platform)
Visa’s Track Record
Operating Performance
Net Revenue ($B) x Operating Leverage (% Margin) = Operating Income ($B)
CAGR 10% +7 ppts CAGR 13%
59.0 66.0
10.0
15.1
9.2 5.5
Tax Rate (%) Weighted Average Shares Outstanding (B) 1 EPS ($)
-7 ppts -15% Total CAGR 18%
36.3
29.1
2.8 2.84
2.4
1.25
2011 2016
2011 2016 2011 2016
1) Includes issuance of preferred stock convertible into approximately 79M of class A common stock in June 2016. Figures shown for fiscal year ending September 30 on adjusted Non-GAAP basis and excludes one-time, non-recurring items. For a reconciliation
of our GAAP to Non-GAAP financial metrics, please refer to our annual reports on form 10K
Visa’s Track Record
Shareholder Value Creation
Dividends ($B) Stock Buybacks ($B) 1
$5.4B (2011-16) $25.6B (2011-16)
1.4 7.1
1.2
1.0 5.4
0.9 4.6
0.6 3.2 2.9
0.4 2.4
Visa 105
81
84
78 S&P 500 34
21 25 22 17
15
1) Includes funding of U.S. litigation escrow account which dilute class B common stock through adjustment to the conversion rate (2011: $1.2B, 2012: $1.7B, 2014: $0.5B)
2) Calculated as of May 31, 2017
Payments
Net Operating
Volume & Operating Financial EPS
Revenue Income
Transaction Leverage Levers Growth
Growth Growth
Growth
The Growth Model – Net Revenue Growth
Value Added
Net Pricing Volume Growth
Services
Net Revenue
Growth
The Growth Model
Net Revenue Growth Contribution
All
Other
(20%)
PCE PCE
Growth Penetration
(20%) (60%)
Volume Growth
Core Expense
Investments
Growth
Operating Expense
Growth
The Growth Model – Operating Leverage
Operating Drivers of Components of
Expense1 Operating Leverage Expense Growth
• Economies of scale (fixed vs.
(Illustrative)
9-10%
Support
variable cost mix)
Functions2
15% • Productivity and purchasing 6%
Technology savings
Related
Brand 35%
Related
20% Offset by ...
Product,
Sales and • Wage and expense inflation
Service
Volume Growth
Productivity
Investment
Expense Growth
Scale
Inflation
Related
30% • P&L investments in new
capabilities and growth programs
1. Fiscal year 2016. Excludes certain items that are either non-recurring or have no cash impact
2. Support Functions include Finance, Legal, Risk, HR, Strategy and Government Relations
The Growth Model – EPS Growth
Components of EPS Growth
(2011-16 Constant Dollar)
Financial Stock
Levers Buybacks
(30%)
Net
Tax Rates Revenue
Growth
Operating
Leverage
Operating
Levers
(70%)
$2.7B ~$3-3.5B
technologies / capabilities
Acquisitions
~$24B
Europe
20 (2011-16)
$5.4B
20% - 25% 12
Payout Ratio
2011 2016
3 Stock Buybacks
Buybacks 1 Weighted Average Shares Outstanding (B) 2
(2011-16)
Deploy “excess”
$25.6B
2.8
cash to buyback 2.4
stock
2011 2016
1) Includes funding of U.S. litigation escrow account which dilute class B common stock through adjustment to the conversion rate (2011: $1.2B, 2012: $1.7B, 2014: $0.5B)
2) Includes issuance of preferred stock convertible into approximately 79M of class A common stock in June 2016
Gross Debt / EBITDA (x LTM) 1 Debt Maturity Schedule ($16B) Cash and Investments ($10.8B)
4.0
1.5
1.4 3.5
(At 3/31/17)
1.3 3.0
2.25
1.75 4.0
1.5
Required
Backstop for
Settlement
6.8
12/31/15 9/30/16 3/31/17 2017 2020 2022 2025 2035 2045
1) EBITDA is a Non-GAAP metric defined as Operating Income plus Depreciation and Amortization, pro forma for the acquisition of Visa Europe and excluding one-time, non-recurring items
Summary