Scribd Logo
Upload

Welcome to Scribd!

  • 121 views

    What Is ServiceNow and Overview of IT Service Management.

    Uploaded by

    Kavyasri Yakkala
    Visualpath Provides ServiceNow Training. It is the best way to learn Online Training in Hyderabad. We have high skilled faculty , lab facility with real time projects. Available in both online and classroom trainings. For more details contact us: +91 9989971070.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    What Is ServiceNow and Overview of IT Service Management.

    Uploaded by

    Kavyasri Yakkala
    121 views3 pages
    Visualpath Provides ServiceNow Training. It is the best way to learn Online Training in Hyderabad. We have high skilled faculty , lab facility with real time projects. Available in both online and classroom trainings. For more details contact us: +91 9989971070.

    Original Title

    What is ServiceNow and Overview of IT Service Management.

    Copyright

    © © All Rights Reserved

    Available Formats

    PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    Visualpath Provides ServiceNow Training. It is the best way to learn Online Training in Hyderabad. We have high skilled faculty , lab facility with real time projects. Available in both online and classroom trainings. For more details contact us: +91 9989971070.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    121 views3 pages

    What Is ServiceNow and Overview of IT Service Management.

    Uploaded by

    Kavyasri Yakkala
    Visualpath Provides ServiceNow Training. It is the best way to learn Online Training in Hyderabad. We have high skilled faculty , lab facility with real time projects. Available in both online and classroom trainings. For more details contact us: +91 9989971070.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    You are on page 1of 3

    What is ServiceNow?

    and Overview of IT Service


    Management.

    What is ServiceNow?
    Servicenow is a cloud-based application platform that offers
    everything-as-a-service, It has a list of services including marketing, finance,
    field operation, platform as service, and many more. It has a very important
    role in the market of IT service, IT business, and IT operations Management
    applications. Servicenow is an application which addresses your operational
    problems in IT, to explain the previous statement at the application level, it is
    a collection of many small applications which are dedicated to different
    processes. Servicenow provides application developers the capability to
    create the desired application at a faster, which makes ServiceNow most
    powerful and preferred to the customers. Taking this is an advantage many IT
    and Non-IT companies are replacing their legacy service management suites
    with cloud-based ServiceNow.
    Overview of IT Service Management
    IT service management (ITSM)it is a set of processes, procedures, and policies
    for handling the implementation, development, and support of customer-
    oriented IT services. ITSM has multiple IT management frameworks that can
    be applied to centralized and decentralized systems. There are many numbers
    of frameworks under the ITSM discipline, and some address specific IT needs,
    including those in government, healthcare or technology. Many businesses
    using ITSM to consider IT as a service, with an aim to deliver valuable services
    to customers, rather than a department that manages technology.

    ITSM Frameworks
    There are many ITSM frameworks are available for businesses. But ITIL is the
    most commonly used framework for ITSM. the framework is depending on the
    business needs and industry specifications is important to generate
    productive outcomes.

    The following are some of the important frameworks:

    •IT Infrastructure Library: It is a framework dedicated to delivering IT


    services of best practices.

    •Business Process Framework (eTOM): It is designed for telecommunications


    service providers.

    •COBIT: It is an IT governance framework.

    •Six Sigma: It is used for data analysis to minimize product and service flaws.

    •TOGAF: It provides businesses with the structure of implementing


    technology, with a focus on software.

    •FitSM: It is a framework that is streamlined at service management which is


    typically aligned with ISO/IEC 20000.
    ServiceNow Infrastructure
    ServiceNow provides a platform and its suite of applications as a service.
    They are worried about the hardware, Internet connectivity, and operating
    system security and provide you with the URL. All are you need to get going is
    a web browser. An instance is an independent implementation of ServiceNow.
    It is an isolated and autonomous, meaning your instance is not shared with
    other customers. ServiceNow is used to single-tenancy architecture, which
    means your instance is yours. Then you can do what you want with it, such as
    changing logic, updating the UI, and adding fields.

    You might also like

    pFad - Phonifier reborn

    Pfad - The Proxy pFad of © 2024 Garber Painting. All rights reserved.

    Note: This service is not intended for secure transactions such as banking, social media, email, or purchasing. Use at your own risk. We assume no liability whatsoever for broken pages.


    Alternative Proxies:

    Alternative Proxy

    pFad Proxy

    pFad v3 Proxy

    pFad v4 Proxy