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    Process Procedure Policy Framework

    Uploaded by

    Robertus Wisnu Wijaya

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    Process Procedure Policy Framework

    Uploaded by

    Robertus Wisnu Wijaya
    274 views1 page

    Original Title

    Process-Procedure-Policy-Framework

    Copyright

    © © All Rights Reserved

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    Copyright:

    © All Rights Reserved
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    Download as pdf or txt
    274 views1 page

    Process Procedure Policy Framework

    Uploaded by

    Robertus Wisnu Wijaya

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    You are on page 1of 1

    A Goal is a measurable business outcome such as

    % error reduction, reduced time, etc

    Policies are separate but should be


    linked to processes and tasks. A policy is
    a guideline or the official position with
    respect to a topic. Policies do not contain
    steps or actions. Think of policies as the
    result of “what should happen” if you take
    the right actions.

    A Process is the highest level


    description of a task or series
    of tasks.

    It gives the big picture and


    overall work flow of a multi-
    step task. Answers the
    question: How does a
    particular function or area of
    your business work and what
    happens. A Procedure (sometimes
    referred to as “desk
    Providing employees this procedure” or SOP) is more
    view helps them see how detailed than a process, but
    everyone works together and not as detailed as a work
    how their role fits in. instruction. Answers the
    questions: what happens, in
    what order, who does what
    to whom and how.

    A work instruction or detailed task


    The Model for a Good Process-Procedure-Policy “System” (Drill-down) that is typically carried out by one
    person from start to finish, in one
    sitting. Work instructions change more
    Operations Mapping Methodology © COMPROSE 2017 frequently than processes and
    procedures. They should be separate,
    Implemented with Zavanta Software but linked to the other elements.
    Copyright © COMPROSE 2010 1

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