1. 1.

Question
What can Delegated Administrators NOT do?
o 1. Create profiles
o 2. Login as a specific user
o 3. Manage custom objects
o 4. Create users
Correct
2. 2. Question
Which feature is required to use Territory Management?
o 1. Customizable Forecasting
o 2. Advanced Currency Management
o 3. Multiple Currencies
o 4. Collaborative Forecasting
Correct
3. 3. Question
A user at SFB Industries has reported that a Quote cannot sync with their Opportunity. What
could this issue be a result of? (Select 2)
o 1. The Quote has an inactive currency
o 2. The Opportunity already has a quote synced to it
o 3. The user does not have access to the Quote object
o 4. The Quote has an inactive or archived list price
Correct
4. 4. Question
SFB Industries needs to use two Custom Objects, Shipments & Shipment items. Every time a
Shipment item is marked as packed, it needs to trigger a field update on the master shipment
record. What kind of relationship and feature needs to be present for this to work?
o 1. Lookup-relationship with a roll-up summary field
o 2. Master-detail relationship with a roll-up summary field
o 3. Lookup-relationship with a cross object field update
o 4. Master-detail relationship with a cross object field update
Correct
5. 5. Question
Some users across the business in various departments need the ability to export reports.
Which feature will best grant access to these users?
o 1. Use Delegated Administration and assign it to the relevant users
o 2. Enable the Export Reports permission on their existing profiles
o 3. Create a new profile with the Export Reports permission
o 4. Create a permission set with the Export Reports permission and assign it to the
relevant users
Incorrect
6. 6. Question
SFB Industries are onboarding a large amount of users onto their Salesforce Org over the
coming months. They would like their Sales Managers to set up new users and edit them
when appropriate, to take the pressure off the Administrators. How can you best enable them
to do this?
o 1. Use the Delegated Administrator feature
o 2. Assign the Sales Managers the System Administrator default profile
o 3. Create a permission set and assign it to the Sales Managers users
o 4. Add relevant permissions to the Sales Managers profile
Correct
7. 7. Question
The Sales manager at SFB Industries would like to display the amounts closed this month, this
quarter, and this year so far on an existing dashboard. Which component would best
represent this?
o 1. Table
o 2. Metric
o 3. Gauge
o 4. Chart
Correct
8. 8. Question
SFB Industries need to create a relationship between two objects. They need to have their
own independent security settings, but if a child record has a parent, the parent CANNOT be
deleted. How can this be achieved?
o 1. Create a Master-detail relationship
o 2. Create a lookup relationship
o 3. Create a lookup relationship and enforce the checkbox that does not allow deletion
of parent records.
o 4. Create a master-detail relationship and enforce the checkbox that does not allow
deletion of parent records.
Correct
9. 9. Question
An Administrator wants to create a Knowledgebase for articles such as FAQ, Setup Guides &
Guides with Images. What should be created to accommodate this?
o 1. Data Categories
o 2. Knowledge Categories
o 3. Article Types
o 4. Display Types
Incorrect
10. 10. Question
SFB Industries operates in a highly regulated industry. Recently a key bit of information has
been changed from a customers record. How can this be audited in the future?
o 1. Field History Tracking
 o 2. Login History
o 3. Setup Audit Trail
o 4. Debug Logs
Correct
11. 11. Question
What are the three types of Milestone Actions that you can trigger when working with
Entitlements? (Select 3)
o 1. Warning Action
o 2. Completion Action
o 3. Starting Action
o 4. Success Action
o 5. Violation Action
Incorrect
12. 12. Question
How do you create an Exception Report?
o 1. Create a custom report type with a "without" filter
o 2. Create a cross filter on the report builder
o 3. Use an Exception report type
o 4. Create a cross filter on the custom report type
Incorrect
13. 13. Question
How can you display a dynamic traffic light style image (Red, Amber, Green) on the Lead
Object, depending on a custom Lead Score field?
o 1. Use a formula field with the IMAGE() function
o 2. Create an Image field and set a default formula using the IMAGE() function
o 3. Create a workflow rule to automatically update a custom field with the relevant
image
o 4. Enable the Lead Score image field
Correct
14. 14. Question
Suggest a feature that SFB Industries can enable to increase call deflection.
o 1. Live Chat
o 2. Click-to-dial
o 3. Email-to-Case
o 4. Public Knowledge Base
Correct
15. 15. Question
How can you create a report in Salesforce that shows all Accounts with and without
Opportunities?
o 1. Create a Joined Report
o 2. Use the standard Accounts & Opportunities Report
 o 3. Create an Exception Report
o 4. Create a Custom Report Type
Correct
16. 16. Question
SFB Industries have started to make use of Collaborative Forecasts & Quotas. How can the
Administrators upload Quota data into Salesforce? (Select 2)
o 1. Add Quotas with the Data Loader
o 2. Use the Quota uploader under setup
o 3. Add Quotas manually on the Quota Object
o 4. Add Quotas with the API
Incorrect
17. 17. Question
A Sales manager at SFB Industries would like to view the global company sales dashboard but
be able to switch between a US, EMEA & APAC view. How can this best be achieved?
o 1. Use a Dynamic Dashboard to switch between regions
o 2. Change the filters on the various reports
o 3. Use Dashboard filters
o 4. Clone the Dashboard and change the filters on the various reports
Correct
18. 18. Question
When setting up a Workflow rule with a field update, you realize that some users may not
have access to the field in question due to Field Level Security. What will happen if a user who
cannot see this field triggers the Workflow rule?
o 1. An error will appear when the record is saved
o 2. The field will not update
o 3. The field will update as normal
o 4. The Administrator will have to approve the update
Incorrect
19. 19. Question
What is true about Territory Management? (Choose 2)
o 1. Accounts can belong to one or more territories
o 2. Accounts can belong to one territory
o 3. Users can belong to one territory
o 4. Users can belong to one or more territories
Correct
20. 20. Question
Can Google Docs can be added to Salesforce CRM Content?
o 1. False
o 2. True
Correct
21. 21. Question
SFB Industries are looking to set up Entitlements in Salesforce. What is the first thing you must
do in Salesforce when setting this up?
o 1. Create an Entitlement Process
o 2. Set Up Milestones
o 3. Setup Milestone Actions
o 4. Choose an Entitlement Model
Incorrect
22. 22. Question
When support calls come into SFB Industries they frequently do not have Accounts already in
Salesforce. Once the customer’s details are collected by the support rep, an Account, Contact
& Case should be created at the same time. Which feature can be used to automate this?
o 1. Visualforce page
o 2. Visual Workflow
o 3. Apex Trigger on the Cases Object
o 4. Workflow
Correct
23. 23. Question
Which feature should NOT be used if SFB Consulting wants to validate data being entered via
an API?
o 1. Checking the "Required" box when creating a field.
o 2. Validation Rules
o 3. Marking "Required" via the page layout edit page.
Incorrect
24. 24. Question
Roll-up Summary Fields work with Opportunity Line Items to Opportunities?

o 1. True
o 2. False
Correct
25. 25. Question
When an Opportunity reaches a certain value, new fields need to be displayed to collect more
“high profile” information. How can this be automated inside of Salesforce?
o 1. Create a page layout & workflow rule with a field update
o 2. Create a page layout, record type & Apex trigger
o 3. Create a page layout & Apex Trigger
o 4. Create a page layout, record type & workflow rule with a field update.
Correct
26. 26. Question
How can SFB Industries ensure that incoming cases are routed to the correct department
based on the “Type” field on Cases.
o 1. Use Auto-response rules & Queues
 o 2. Create a workflow rule to assign users the correct case
o 3. Enable case routing for agents
o 4. Use Assignment rules & Queues
Incorrect
27. 27. Question
What is NOT a feature of CRM Content Packs?
o 1. A content pack can contain a collection of related documents
o 2. A content pack can include any file from inside CRM content
o 3. CRM Content requires a feature license
o 4. If individual documents are updated, the content pack can also be updaed
Incorrect
28. 28. Question
What is NOT a feature of Content Delivery?
o 1. Add comments to the document
o 2. View how often the content has been viewed or downloaded
o 3. View Microsoft Powerpoint and Word files in a browser
o 4. Setting an expiry time on when the content is available till
Incorrect
29. 29. Question
What is an Article Type?
o 1. An Article Type defines the access and security of an article.
o 2. An Article Type defines the structure and format of an article.
o 3. An Article Type defines which channel can access the article. Internal, Partner,
Customer etc.
o 4. Each Article created will have a corresponding Article Type that controls its
content.
Correct
30. 30. Question
When users are entering phone numbers in Salesforce, then need to make sure that they are
entering the international code. This requires a specific format of (XX) 123-456-789. Which
function will best suit this requirement using a Validation Rule?
o 1. VLOOKUP
o 2. IF Statement
o 3. REGEX
o 4. ISNUMBER
Correct
31. 31. Question
What are the three types of visibility with Data Categories?
o 1. None
o 2. All Categories
o 3. External
 o 4. Custom
o 5. Internal
Incorrect
32. 32. Question
A user has asked the Administrator at SFB Industries if they should have access to the salary
field on the user object, they should not. The Administrator has checked their profile and they
do not have access to this field on field level security. Where else should they check?
o 1. Sharing Rules
o 2. Org-wide defaults
o 3. Profile Object settings
o 4. Permission Sets
Correct
33. 33. Question
Territory Management can set access to which objects?
o 1. Accounts, Contacts, Cases, Opportunities & Custom Objects
o 2. Accounts, Contacts, Cases & Opportunities
o 3. Accounts, Contacts & Opportunities
o 4. Accounts only
Incorrect
34. 34. Question
How is Salesforce Knowledge enabled for users that need access to article management?
o 1. Use the Knowledge checkbox on a profile to enable to feature license
o 2. Use the Knowledge checkbox on a user record to enable the feature license
o 3. Contact Salesforce Support
o 4. Add users that need access to Knowledge inside the App
Correct
35. 35. Question
How can you ensure that when people are entering State & Country information, it is
standardised across the entire business?
o 1. Build a validation rule that only lets the correct country/state name be entered.
o 2. Make the relevant fields required on the page layout
o 3. Install a third party AppExchange app
o 4. Enable State & Country picklists feature
Incorrect
36. 36. Question
SFB Industries would like to create a custom objects to link Contacts to multiple
Accounts. What type of object/relationship should be created?

o 1. Custom Object with Lookup field to Accounts

o 2. Custom Object with two Master-detail relationship fields to Contact & Account
o 3. Custom Object with Lookup relationship fields to Contact & Account
 o 4. Custom Object with Master-Detail relationship field to Accounts
Incorrect
37. 37. Question
What is NOT a feature of Custom Report Types?
o 1. Remove, reorder and rename fields
o 2. Add default filters
o 3. Add fields to the report type via lookups
o 4. Select which fields appear as columns by default
Correct
38. 38. Question
What are three characteristics of Dynamic Dashboards? (Select 3)
o 1. Dynamic Dashboards can display the data of a set running user
o 2. Authorised users can change the running user of a Dynamic Dashboard
o 3. Dynamic Dashboards can display the data of the logged-in user
o 4. Dynamic Dashboards can be viewed by anyone
o 5. Dynamic Dashboards can change filters depending on the logged in user
Incorrect
39. 39. Question
Which text formula is correct to assign a value based on a custom lead field?
o 1. CASE( Lead_Score__c , "10", Cold, "20", Warm, " 30", Hot, Null)
o 2. CASE( Lead_Score__c , 10, "Cold", 20, "Warm", 30, "Hot", "Null")
o 3. CASE( Lead_Score__c , 10, Cold, 20, Warm, 30, Hot)
o 4. CASE( Lead_Score__c , 10, "Cold", 20, "Warm", 30, "Hot")
Incorrect
40. 40. Question
A custom object called Deliveries is created with a Master-detail relationship to Opportunities.
Which report type is created?
o 1. Opportunities and Deliveries
o 2. Opportunities with Deliveries
o 3. None. A custom report type will need to be created manually.
o 4. Deliveries with Opportunities
Incorrect
41. 41. Question
SFB Industries are offering standard lower prices to some of their key accounts. How can this
be reflected within Products/Pricebooks?
o 1. Add new products into Salesforce with lower prices
o 2. Create a custom field on the product object where you can enter the lower price
o 3. Add a discounted price to the existing products inside of Salesforce
o 4. Create a new pricebook and add the relevant products with new prices
Correct
42. 42. Question
SFB Industries are tightening up their forecasting procedure. Sales Managers would now like
to see a submission of each users forecast at the end of each week. Which feature will allow
this?
o 1. Customizable Forecasting
o 2. Collaborative Forecasting
Incorrect
43. 43. Question
The Organization Wide Defaults for SFB Industries on Accounts is set to Private. Because of an
acquisition, new sales users are going to start using Salesforce but need to see all Accounts.
How can this be reflected in Salesforce?
o 1. Create a new profile with View All enabled on Accounts and assign to the new
users
o 2. Create a permission set with View All enabled on Accounts and assign to the new
users
o 3. Set Accounts Org-wide defaults to Public
o 4. Set Accounts Org-wide defaults to Public read/write
Correct
44. 44. Question
SFB Industries would like to see Opportunity, Cases & Account information on one report.
How can this be achieved inside of Salesforce?
o 1. Use the standard report type for Accounts, Cases & Opportunities
o 2. Create a custom report type with Accounts, Cases & Opportunities
o 3. Create a Matrix Report
o 4. Create a Joined Report
Incorrect
45. 45. Question
Which Objects in Salesforce does Data.com allow you to cleanse? (Select 3)
o 1. Cases
o 2. Leads
o 3. Contacts
o 4. Accounts
o 5. Opportunities
Incorrect
46. 46. Question
What is not a requirement of Joined Reports? (Select 2)
o 1. All objects must have the same parent object
o 2. Objects must be grouped by one common field to all objects
o 3. Objects can only be standard
o 4. Joined reports display multiple report blocks
Correct
47. 47. Question
SFB Industries have a requirement to see how many cases are open at any one time over the
year. How can this be achieved?
o 1. Scheduled Reports
o 2. Custom Report Types
o 3. Analytical Snapshots
o 4. Exception Reports
Correct
48. 48. Question
How can Accounts be added to Territories?
o 1. Territory Assignment Queue
o 2. Role Hierarchy Assignment
o 3. Account Assignment Rules
o 4. Manual Assignment
Incorrect
49. 49. Question
While working with a report, a Sales Manager at SFB Industries would like to see the % that
each opportunity is contributing to the overall pipeline. How can this be achieved?
o 1. Create a custom summary formula and use the PARENTGROUPVAL function
o 2. Create a formula field on the opportunity and include this in the report
o 3. Create a formula field on the opportunity that uses the PARENTGROUPVAL
function. Include this in the report
o 4. Create a custom summary formula and use the PREVGROUPVAL function
Correct
50. 50. Question
How could you show a report of Accounts that do not have any Opportunity associated with
them?
o 1. Use a filter on the standard Accounts report type and set it to without
Opportunities
o 2. Use a cross filter on the standard Accounts report type and set it to without
Opportunities
o 3. Create a Custom Report Type for Accounts & without Opportunities
o 4. Use the standard Accounts without Opportunities Report
Incorrect
51. 51. Question
What determines whether a user can submit a record for approval?
o 1. Anyone can submit a record that has an approval process
o 2. If they have the Submit Approvals permission on their user record
o 3. If they are a delegated approver
o 4. If the record meets the entry criteria set on the approval process
Correct
52. 52. Question
A Sales Manager does not have edit access on accounts. However, a user below them in the
role hierarchy does have edit access. Do they inherit this access?
o 1. True
o 2. False
Correct
53. 53. Question
What Publisher Action cannot be Global?
o 1. Custom
o 2. Log a Call
o 3. Create
o 4. Update
Incorrect
54. 54. Question
SFB Industries have set their Sales users profiles to read only on cases. But they have recently
created a sharing rule that grants all sales users write access. What is true about the sales
users level of access?
o 1. They cannot edit cases
o 2. They can edit cases
o 3. They can only edit cases if they are the owner of the case
o 4. They can only edit cases if they are the owner of the account
Correct
55. 55. Question
A Sales Manager needs to see a pipeline report based on standard industries. The company
has 3 main groups of industries they sell into and the report needs to reflect this. Which
feature can be used to group the various standard industries into groups on the report?
o 1. Custom Summary Formulas
o 2. Bucket Fields
o 3. Parent Grouping
o 4. Summary grouping
Correct
56. 56. Question
The administrator for SFB Industries would like to deploy a custom object and fields to an
unrelated Org. What is the best way to do this using declarative functionality?
o 1. Force.com IDE
o 2. Unmanaged package
o 3. Change Sets
o 4. Force.com Migration Tools
Incorrect
57. 57. Question
How should a Workflow issue be properly monitored and Debugged?
o 1. Add a new monitored user and check the Debug Logs
 o 2. Check the standard Debug Logs
o 3. Check the Time Based Workflow Log
o 4. Check the standard Workflow logs
Incorrect
58. 58. Question
SFB Industries have two custom objects in a master-detail relationship, Total Payments &
Daily Payments. If more than 3 daily payment records are added to a total payment record, a
notification needs to be sent to the operations manager. How can this be achieved?
o 1. Create an Apex Trigger on Total Payments
o 2. Use a roll-up summary field in combination with a workflow rule and email alert
o 3. Setup a workflow rule with an email alert
o 4. Create a cross object formula field in combination with a workflow rule and email
alert
Correct
59. 59. Question
SFB Industries is currently granting access to a number of users around the business to various
reports and folders in Salesforce. They are currently granting access based on the specific
users. Which feature in Salesforce can be used to make this more efficient?
o 1. Create a sharing rule and add the users to it
o 2. Place all users in the same Role
o 3. Create a public group and add the users to it
o 4. Create a new profile for the users
Correct
60. 60. Question
What permissions do you need to merge Leads?
o 1. Create and Delete on Leads
o 2. Edit and Delete on Leads
o 3. Merge Leads
o 4. Merge Leads & Edit, Delete on Leads
Correct

From <http://www.salesforceben.com/certified-advanced-administrator-mock-exam/>